When you can offer customers 

a clear differential, do it! 

     I know most men shy away from grocery shopping, but I’ve always enjoyed it.  I like seeing what’s new . . . products, services, promotions, packaging, pricing, fresh offerings (fish, meat, deli, bakery, produce). 

     I am what market researchers refer to as a “high tryer” for new and different items, especially those that never made it to THE list because they were considered too new and different by the List Boss! 

     Besides, when I tag along, I can also see firsthand all the wonderful savings most men only get to hear about (as in, “I saved over $50 on groceries today because I had my coupons and was able to get 437 twenty-four-packs of paper towels that were on sale!”)

     So, anyway, as I walked ten feet inside the front door of GIANT Supermarket, that has purportedly been losing customers to the new more upscale HARRIS TEETER supermarket down the street that caters to Yuppiedom descendents, I was confronted by a display of sorts featuring two shopping carts. 

     One cart was labeled GIANT.  It was filled to the brim with food products and accompanied by an actual GIANT itemized cash register receipt (under a heavy plastic lid covering the cart) for some total amount like $97. 

     Next to that was a second shopping cart labeled HARRIS TEETER that displayed the same products as cart #1, but was accompanied by an actual HARRIS TEETER itemized cash register receipt (same date as the GIANT receipt) for some total amount like $155. The amounts are likely wrong, but the impression was not. 

     When you can offer customers a clear differential, do it! 

     Even though I guess I knew there were significant price differences between the two supermarkets, and often would go to the more expensive one anyway just because I liked the atmosphere there, I must confess I haven’t forgotten this little piece of GIANT supermarket showmanship, and am now forced to question my own sanity for spending so much more for the same products. 

     Now I realize, the display –of necessity– was mostly dry packaged goods.  It would, after all, be a bit hard on both customers and staff, if the carts included week-old fish or ice cream or black bananas and gray hamburger for example, but it didn’t matter.  Like taking a called third strike that’s right down the middle of the plate: you have to accept it and walk away without arguing.  There was no arguing with this display.  It did it’s job. 

     When you show customers a fair and balanced, objective and clear differential, with an emotional trigger (wallet and pocketbook contents!), you win! 

     Oh, in case you forgot, by the way, thinking and acting like a winner is a choice!  Halalpiar

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