When to draw the line_______

You’ve already done all that you were contracted to do, but the client keeps making changes, causing delays in the agreed-to timeline. The result is you are unable to move forward (or even sideways) with the next phase, and unable to send an additional invoice. Okay, so maybe a “client-changes” policy should have been put in place or made clearer from the outset.

But what’s done is done, and here you are, getting stressed.

What to do? When do you draw the line?

“I know, I know,” you say,

“it’s just a matter of being more assertive.”

Right! That always sounds like the right answer, but you run the risk of losing the client, future business and referrals if you are perceived as too pushy or demanding, or if some request you make for added fees gets interpreted as sounding unreasonable.

What to do? When do you draw the line?

Renegotiate.

Okay, that makes sense, but every professional salesperson will tell you that the starting point for virtually every successful negotiation or re-negotiation is to ask questions!

So maybe the answer to: “What to do? When do you draw the line?” is:

As soon as you have a strong, meaninful,

and productive list of questions to ask!

When you start with questions, you can use questions to make your point without risking your relationship.

Y’think?

Well consider how you’d respond to being told that you look like a nervous wreck and should get better control of yourself vs. simply being asked: “Are You Breathing?”

Think about your present circumstances. What are the three most important questions you can ask to win your client’s relationship security, project support . . .  and open the door for your next invoice? Making things change is, after all, your choice. Yup! YOUR choice!

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HAL ALPIAR Writer/Consultant 302.933.0911 TheWriterWorks.com, LLC

National Award-Winning Author & Brand Marketer – Record Client Sales

Does Your Mission Statement Have Vision?

Just because the media and politicians tell us the economy is getting better? Just because we’re looking at a healthcare reform that has absolutely nothing to do with healthcare and everything to do with costing business more money? Just because enemy combatant terrorist situations surface from those we’re told are not really terrorists, and from circumstances that we’re assured do not exist? Just because global-warming hoaxers have us running to refrigeration investments?

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We’re probably feeling like confusion is nothing new, right? So why not live with a little more?

Well, here’s why: The business you own or manage doesn’t need to be as misguided and convoluted as politicians and the media. Remember they get paid for creating confusion. Your success depends on keeping things simple.

Keeping things simple starts with a foundation of mutual trust, an integrity attitude, tenacious awareness, and consistent hard work.

First off, don’t let anyone tell you to work smarter and not harder. That’s baloney! Every business success comes from hard work. Next, don’t let people confuse you about the characteristics and values of Mission and Vision Statements. [No, they are NOT the same!]

A Mission statement is essentially a declaration of intent, challenge and pursuit. It is your goal statement that clearly and succinctly explains what you plan to accomplish over what specific period of time and by what means. It is action-focused. Its ultimate success will be determined by the extent to which you cultivate mutual Trust among those you work with and oversee.

And, like every meaningful goal, your Mission Statement needs t0 be specific, flexible, realistic, have a due date, and be in writing. [Without all five criteria, you’ve nothing more than a fantasyland wishlist!]

A Vision statement is a heart-and-soul summation of where you see your business in 5-10 years. It is a picture you paint in your mind and share with others. It answers the question: If you succeed in your mission, where will you be? Its success is determined by your practice of —and ultimately your reputation for— high Integrity on a consistent day-to-day basis.

Your Vision Statement is a set of words that best describes what you imagine your future state of existence to be, and how you expect (hope) to be viewed by others: your employees, associates, vendors, customers, markets, industry or profession, and community. It is dream-focused. Its primary value is to inspire pursuit of your Mission.

What’s your Mission for next year? What’s your Vision for  five years out? For beyond 2020?

Oh, and in the same fashion that it helps to start ANY mission with 20/20 vision, it is often most useful to put your 2020 Vision on the table (to keep focused on it) while you develop your present Mission (or while you think up the ways to get where you want to end up).

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Hal@BusinessWorks.US

National Award-Winning Author & Brand Marketer – Record Client Sales

Your competition is in

summer slowdown mode

. . . so speed up!

Former New York Mets manager Willie Randolph professed that winning teams needed the attitude that when they were able to get ahead of an opponent in a game or series, was the time to “put your boot on their neck.” Merciless? Maybe. A winning formula? Maybe. (Though Willie was hardly a big-winning manager.) A philosophy with merit? Sure.

It’s always worth considering options for dealing effectively with your competitors. But –unless you’re a boxer– knockouts are rarely if ever the most effective method for your reputation and long-term growth. Many successful small businesses actually use a competitor’s summer slowdown period as a chance to collaborate and exchange supportive services.

As unlikely as it may seem on the surface, down-shifting summer and holiday gears from 3rd to 2nd can be done with less negative financial impact when good working relationships with competitors can be called into play. I’ve even heard of competitive retail firms alternating seasonal slow-down periods by arranging to cover for one another.

TURN DOWNTURNS UP!

And don’t many successful professionals do that routinely? Doctors, lawyers, accountants, and many creative and tech services will provide short-term coverage for one another in a spirit of teamwork, and to make the most of opportunities to spread out overhead costs, and keep clients/patients/customers who might otherwise stray.

“WIN-WIN” isn’t just a leadership/teamwork slogan. Any situation where bi-partisanship can enhance overall performance of competitive businesses is a win for customers as well. Bartering work hours for administrative or sales personnel, for instance, can be very effective when the business owners and managers are equally committed.

Barter can be especially beneficial

for business startups and overhauls!

The retail world is filled with great examples. Physically-clustered competitors can usually attract many more customers than those in isolated locations. Consider the drawing power of New York City’s Diamond and Garment Districts, San Francisco’s Fisherman’s Wharf, Houston’s Riverwalk, Delaware’s Outlet Centers . . . add your own here!

The point is that while you may be looking to throw a knockout punch at your competitor, consider the opposite. A cooperative arrangement can benefit you both, and even be there to support you if your business ever goes through a slowdown period. Examine the ways you do business before turning up the heat on your competition.

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HAL ALPIAR Writer/Consultant 302.933.0911 TheWriterWorks.com, LLC

National Award-Winning Author & Brand Marketer – Record Client Sales

THINKING BIG WINS!

I see small businesses every day that think small and stay small:

Vehicles and signs and ads and websites that show phone numbers without area codes; radio and TV commercials that fail to say what town a business is in, or what the address is; owners who resist free global promotion opportunities (like Twitter and LinkedIn and Facebook and BizBrag) because they think of themselves as catering to small town communities and local markets.

There’s no surer way to guarantee staying small and never earning the big-time sales you’re capable of.

If you want to get big, STOP THINKING SMALL!

For many, small, local business is a great way of life and a totally satisfying experience, but for those who seek to grow and generate revenues worth writing home about, it may be time to open some doors in your brain and realize that your body, your life, and your business are what you think they are. (READ THAT AGAIN!) Whatever you think something is, it is.

If you think of yourself as fat, you are and will be fat. If you think of your life as happy, it is and will be happy. If you think of your business as growing and successful, guess what? So the question is not what’s wrong with the business or the economy or with  you? It is instead what are you imagining it (or yourself) to be? And, how can you change that?

Start with accepting the three realizations that:

1.  Thoughts are things and what you perceive is what you believe.

2.  You are what you think about.

3.  Your behavior (in this case, your ability to think differently about things) is a choice. 

Be a detective about yourself and your motives. Why would you choose to think and act small? If your answer sounds like an excuse, it probably is. Why would you choose to offer an excuse? What can you do –starting right now– to confront the reality of what you think you’re capable of, and go for it? What mental roadblocks are in the way? How can you remove them?

Why do you think top advertisers say things like “DO IT!” and “IT’S INSIDE YOU”? The old Eagles song, “Take it to the limit” is yet another reminder. You have the choice and can choose this very minute to change, to make a difference, to start thinking BIG and HAPPY and THIN or whatever it is that you want. Thinking hard and consistently yields results!

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Hal@Businessworks.US              931.854.0474

Guidance to 500+ Successful Business Startups

Creating Record-Sales for Clients Since 1981!

Writin’ Ain’t No Easy Job!

In case you thunk that writin’ business stuff be a snap, thunk agin! (And especially if you’re expecting an office assistant or website designer to be a writer!)

Oh, and just to kick it in gear, you might do the thunk agin part with a blank screen and a blank piece of paper in your face. Thirty years of business writing taught me that very few day-to-day business tasks are more challenging than performing a creative process that most people seem to think is simply a mechanical function. It’s not. Try it. Then be embarrassed.

Write a business plan for us, will you? I need it for an investor meeting next week. (Most effective business plans take months!) And, before you get started, knock out a couple of TV commercial scripts for the sale that’s coming up. (At least a few weeks, if there are expectations of having any impact.)

Oh, and we’ll probably need three or four blog posts (another week) and an online banner ad about that sale too (a couple of days). Will you also fit in a speech for me to give to the Roundtable Club? Say 25-30 minutes? (Another week!)

Sour grapes examples? No: Reality. If you own or operate a business and expect someone to write AND GET IT RIGHT, realize that the creative process doesn’t turn on and off like a water faucet. Effective writing is not about writing; it’s about RE-writing! RE-writing takes time and effort and knowledge and skill and experience. The simpler it is, the harder the task.

Also Reality: “Creative” people in business (or anywhere, for that matter) are more sensitive as a rule than say lawyers or accountants or investors or engineers. So –like flies– you’ll catch more with honey! Try always to give them extra time, to provide them with extra input, and then to stay out of their collective hair!

Nothing wrong with asking for rough drafts or updates, but avoid harsh criticism– as you would with a customer–if you’re interested in getting outstanding work back. Explain points you disagree with the same way you would want others to explain points that they might disagree with you about. It’s not that hard, and you will gain both respect and greater effort.

It’s one thing when someone takes twice as long as you think she or he should to perform a routine mechanical task, but quite another when you assume that the creative process is routine and mechanical and proceed to set unrealistic deadlines . . . unless you really don’t care about a quality image or delivering a meaningful message?

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HAL ALPIAR Writer/Consultant 302.933.0911 TheWriterWorks.com, LLC

National Award-Winning Author & Brand Marketer – Record Client Sales