Got a flounder fillet handshake?

     How about the opposite?  I met someone the other day whose handshake practically brought me to my knees.  After we talked awhile, and I asked about it, she said her father always taught her to act tough when she was nervous, and bone-crusher handshakes seemed to satisfy her agitation. 

     Don’t you love being greeted by a salesperson who’s looking over your shoulder?  Or at your feet, the top of your head, your belly button?  Your spouse? 

     And of course there are also the ones we always jump at the chance to buy from, the ones whose faces look like they just stepped in dog poop on their way in the door, or who must surely have run over their grandmas with a reindeer, or who are still pretzeled-up with glaring angry eyes and wrinkled brows a full hour after being cut off by an oozing dump truck on their commute to work.

     And then to put the famous Horse and Dog trainers to shame, there’s the “People Whisperer.”  Or on the flip side, the backslapping loudmouth.  

REMIND YOURSELF:

• When you own or manage a business, every single thing you do every day is a form of selling yourself or your ideas.
• A sale is made or broken in the first ten seconds.
• The first ten seconds of every encounter is consumed by first impressions (which don’t get a second chance) and those first impressions have largely to do with handshakes, eye contact, smiles, and a moderate and engaging tone (and volume level) of voice.       It’s the attitude you project that makes or breaks. 

     Yes, of course, clothes and grooming, but I have to assume you know how to bathe and dress yourself, clean your nails and stuff like that.  But you know what?  I once saw a total slob sell a $35 million company in twenty minutes with nothing but charm and some decent financial statements. 

     You wouldn’t have taken the chain off your front door if he appeared on your stoop in the dirty, bedraggled outfit he had on.  Yet he absolutely glowed as he delivered his sales spiel.  He had the magic.  He made things happen. 

     The man had a smile and tone of voice that made you want to hang on and listen and trust him.  His eyes screamed with enthusiasm but engaged others with a sense of acceptance and camaraderie while his voice left listeners hearing only rationality and justification for the purchase decision.  It was reassuring. 

     You would never dream to have looked at your watch.  His day-old whiskers, scuffed shoes and wrinkled wrong-size suit were never noticed by the decision makers.  He listened.  He exuded confidence and pride and energy and the attitude that he had what was needed at a reasonable price.  He did in fact.  The same business is worth billions today!  So is the man who sold it.

     STOP TODAY FOR JUST A MINUTE.  Hitch up your belt and boots.  Look in the mirror and give yourself your best smile.  Shake your own hand firmly (turn your left hand pinkie up and thumb down to create the right effect!).  Tell yourself:

“I am the best there is at what I do and people need what I have to sell and they are willing to pay what I ‘m asking because I have the magic!” 

     (Right!  Now do it again like you mean it!  Without genuineness, attitude takes you nowhere!)  You might rather want to conduct this little rah-rah session for yourself in your own bathroom instead of the hotel lobby.  But do it.  And remember to pass on all the good feelings it raises because it does, and because you can, and because you never know who your next customer might be!    halalpiar

# # #

“My assistant’s love life? 

…more than I wanna know.” 

(And I’m actually afraid of her finding out about mine, so I keep a distance!) 

“And what’s so bad about that?  After all, I’m not running a social service organization here; this here’s a business.  There’s no room for touchy-feely, warm/fuzzy, cuddly-wuddly (“cuddly-wuddly”?) stuff — least of all between me and the people who work for me.  If we don’t keep a respectful distance, the work will never get done, and my granddaddy always said: “Don’t fish off company docks!”

WOW!  Some good arguments there, Mr. Hardass, and I’m sure that strategy has worked well for you because you’re still in business while others around you keep tumbling.  But, you know what?  Odds are for sure that you’re not getting the productivity levels you deserve out of those you employ.  Here’s why:

KEEPING THE BEST PEOPLE means treating them like they are the best, all the time, no exceptions, even when they screw up and you choose to feel angry about it. 

You might try, instead of anger, to choose (yes, anger is your choice!) the path of a constructive guide by:

1) Taking some deep breaths to calm down your neurological system, relax your muscles and stimulate more oxygen to your brain to become more alert.  You may have to quietly walk away or gently close your door to force yourself to concentrate on your breathing for a minute or two, then

2) Chalking it off to a learning experience for the employee (AND for your self for not having forewarned or kept on top of the issues involved) and taking some solice that the employee probably feels badly enough without being chastized.  Try instead asking for (in writing by the end of the day!) three ways to specifically prevent that kind of screw-up in the future, which puts a positive focus on problem prevention (vs. negative nonproductive scolding).

3) Remembering that Maslow’s Heirarchy still rules HR’s motivational universe of successful companies.  Small frequent rewards that specifically address the personal needs of each individual always motivate best, and can usually be more economical.  A recognition seeker will prefer a plaque to cash.  The parent of a crooked-toothed teenager will prefer one-time orthodontist bill payments over a permanent salary raise. 

The point here is that you will never be able to know what makes your people “tick” –and each marches to a different drummer– UNLESS you make more of an effort toward intimacy!  How will you ever know about the teenager’s teeth, for example, unless you’ve had some kind of informal small talk discussion with the parent over lunch or coffee?  Would you even know that person has a teenage child?

And it doesn’t stop with that.  We often change our wants and needs literally overnight.  A local TV interview, for instance, with the regognition-seeker may satisfy that need to the point where a plaque has no meaning. 

The teenager’s grandmother may have just come up with the cash for the braces, prompting the parent to be more interested in ressurecting pursuit of new tires for the family car.  (Again, a much cheaper and more appreciated one-time-expense reward for good work motivates more than a permanent ongoing salary raise!)  The trade-off to taking the time and trouble to know your employees better is that it will –in the end– cost you less and increase your business productivity levels.  

So, bedroom habits?  No.  Getting a fix and keeping tabs on each individual employee’s changing wants and needs?  Yes.  Listening carefully?  Yes.  Caring enough to provide the kinds of support –within reason of course– that those who work for you really need?  Yes.  Take the time; it pays!   

halalpiar

# # #

Check out and contribute to the daily growing 7-Word Story started 129 days ago (inside a coffin).  Click on the link to the right, or go to the “BOOKS” tab at the top of this page, then to the top headline link.

The Problems Start Tuesday!  

If you own or manage a business, you’d better sit up and take notice at the plans being made for the week ahead.  [And what I am about to say here is not out of bitterness or sour grapes.  It is out of common sense.  It is out of respect for those Americans whose vigilence and acts of bravery have given us the freedom to be able to speak out and challenge abusive leadership no matter its source.]

     So, Is it just my imagination (isn’t that a song?) or doesn’t it seem inappropriate (like taking poverty-stricken people to a casino) and inauspicious (not conducive to success) AT THIS PARTICULAR STRESSED-OUT TIME IN AMERICAN HISTORY to be spending so frivilously and lavishly for Presidential Inaugural celebrations? 

     Okay, maybe it’s just me.

     Am I dreaming that Joe-the-plumber Americans have been rocked back on their heels with worries about how to take a more fiscally responsible personal and business spending path right now?  Am I alone seeing that most Americans appear to be clutching their pocketbooks like never before?  Or am I just fantasizing all this?

Why would ANYone with a conscience (hmmm) who is about to take control of the planet’s most powerful country, including all the ingredients that determine our nation’s economic well-being –or state of dissipation as the case may be– think for even two (2) seconds that over-spending for such self-aggrandizement and self-serving ends is an okay thing to do? 

     Do you think it’s okay?  I certainly don’t.  I don’t believe your’re “entitled” to a honeymoon when your family is starving just because you ran a successful political campaign.  And I believe we are obliged to question the man’s judgement. 

     What would ever make the new president think he is endearing himself to those he’s been chosen to represent by pissing away (pardon the term; it’s the most accurate I could muster) their hard-earned taxpayer dollars? 

What makes it okay to lend mere lip-service and tacit approval-by-avoidance to skyrocketing forclosure and bankruptcy levels then turn around to hold an extravagant party to celebrate oneself with cash wrenched from our wallets and our children’s piggybanks and our aging parent’s fixed incomes? 

     You don’t believe it?  Here’s a perfect example (and you won’t hear much about this from the idolizing, fawning, he-can-do-no-wrong mainstream media): Teetering on the precipice of financial collapse, the State of Maryland is reported to be coughing up ELEVEN MILLION DOLLARS for inaugural expenses. 

     The list of how many millions of dollars are about to be wasted is exceeded in shamefulness only by the list of dire financial circumstances surrounding the States that are being arm-bent into donating. 

Here’s a question:  Given the sorry state of America’s economy, if it was YOUR inauguration, do you think YOU might forego some of the megamillions of dollars worthy of pomp and circumstance and direct some (or heaven forbid, all) of the funds earmarked for partying into some high need areas? 

     Small business incentives, for example, could serve to create jobs.  Many self-sacrificing, battered, struggling military families could use their own “bailouts” — cash for food, transportantion and heating fuel (with apologies to Internet inventor Al Gore whose global warming theories . . . well, you can finish the rest of that sentence) would take America a great deal further than a week-long bash!

     On top of the points I made in a recent post here. . . that we are now faced with the two top leaders of our country possessing zero (0) business experience between them and, correspondingly, no appreciation for entrepreneurs being the ultimate catalysts of change . . . we are also forced to stand by helplessly watching Tuesday’s shameless splurge of outrageous expenses that could be better used to save lives and buysinesses.

     You own or manage a business?  Beware!  Stay alert!  Don’t get hurt!  We are on our own more than ever before.  Let’s keep our shoulders together and move forward as a unit of influence.  We are, after all, here to leave our marks on the world, aren’t we?  We have to make opportunities from the problems we face, the REAL problems , , , the ones that start on Tuesday.   halalpiar

# # #

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Have we boxed ourselves

into an Internet corner?

News stories posted yesterday and today recount the equivalent of a meteorologist “Storm Watch” from an FBI Assistant Director who has issued warning statements that there is strong reason to believe the United States may be moving closer to the next 9/11, in the form of a massive terrorist attack on government, business and personal computer systems.  

     Alarmist tendancies aside (and doubtless, we all cringe at the thought), it is probably needless to say that the impact of such an event could be total devastation, and horribly crippling at the least, to life as we know it.  Or would it? 

     Would a “Cybergeddon” destroy our nation?  Hardly.  If anything, such an event would instead steel our commitment to root out and punish these evil impersonators of human beings.

     Surely, Americans are–and have always been–first and foremost, fighters and survivors.  It is in our blood to serve as defenders of freedom, and protectors of the free world. 

     This will not change no matter how sick and ruthless our nation’s enemies become.  This will not change no matter what President and Congress are captaining our ship.  This will not change no matter what loss of power nor amount of suffering borne.

     We need look no further than the freedom we enjoy from the vigilence of our brave young men and women of our armed forces to know the spirit of our country and all of what’s right about our citizens. 

     If indeed an attempt at Cybergeddon is imminent, so is the resistence of Americans everywhere, so is the spunk and gumption and resilience and resolve that runs through our veins, so is our faith in God and country and in friends and neighbors, faith that will –in the end as in the past– win out.

     We are a people of determination as fierce as our compassion. 

     Our ingenuity is as pervasive as our vast entrepreneurial resources.  

     Let those who would seek to undermine and murder and be mindless, also be served the same fair warning that was once before unfurled as the rally cry for The American Revolution:

Don’t Tread On Me!            

halalpiar

# # #

Check out and contribute to the daily growing 7-Word Story started 119 days ago (inside a coffin).  Click on the link to the right, or go to the “BOOKS” tab at the top of this page, then to the top headline link.

WHAT MAKES YOU TICK?

     Do you know how, when, where, and why you choose to feel angry?  

     Are you aware of some of the things you choose to do to distance yourself from others when you feel threatened or bored or anxious or intimidated? 

     Do you know the difference between your thoughts and your feelings?  Can you separate fact from opinion?  Are you choosing to not like these questions?  Good!  You’re on your way to being a better salesperson.

     Every day, in every way, we sell ourselves to others: to friends, family, neighbors, classmates, bosses, associates, co-workers, existing and prospective customers/patients/clients, to entire communities. 

     We sell ourselves to make a living, to make love, to make enemies, to make opportunities.  

     Sometimes we’re successful and sometimes not.  We can increase the number and frequency of successful sales simply by choosing to dig into and explore more of our insides. 

     The more we choose to learn about what motivates us, what we choose to feel aggrevated about, what we choose to stimulate us, antagonize us, energize us . . . what makes us tick . . . the more we strengthen our abilities to be effective in dealing with (and selling) others.

     There are many steps in the sales process.  Some of these include: 

• Sizing up the prospect (this is a difficult task if you cannot first size up your SELF!)
• Being able to listen (not “hear” – listen) 80% of the time and speak 20% of the time (a challenge for those who like to talk and don’t know enough about themselves to know how to turn off the chatter)
• Understanding and appreciating the customer/prospect’s circumstances (which requires a major dose of empathy – being able to put yourself in another person’s shoes – a quality rarely found in salespeople who haven’t been willing to choose to step or even look outside their own shoes!)
• Overcoming objections (something that only comes naturally to those who have learned enough about themselves to rise above their own feelings of inadequacy and chosen to put aside excuses)
• Closing the sale (the final critical step that makes all others inconsequential if it’s not achieved and which is more likely to be the case when a salesperson is thinking about anything besides trying to help the customer or prospect in front of her or him to make a good buying decision that will truly satisfy a need or want, and that is honest and makes sense for that person. 

     Only salespeople who possess a helping professions mindset and attitude that they’ve learned or instinctively nurtured for themselves will succeed consistently at closing sales because they are not thinking about closing sales as much as thinking about helping someone make a right decision.

     None of the sales process steps above (or any of the dozens of others) can be readily implemented by an individual who has not fully explored the inner recesses of his or her mind, and the emotional triggers to feelings that come from different responses. 

     Consistent success in sales does not come to those who fail to fully appreciate their own unique qualities, strengths and weaknesses.  

     Take advantage of every opportunity to learn more about your SELF and what goes on inside you.  Treat your mind and emotions as uncharted territory and be an explorer.  Remember how much of life you choose for yourself, and that once you’ve learned a road, it’s easier traveling on your next journey.

# # #

What do sucking, nose-picking,

mumbling, passing wind, 

yawning and crunching

all have in common?

     At least one answer: LOST TELEPHONE SALES! 

     Most of us wouldn’t dream of building any of these behaviors into a personal sales presentation, yet there are employees out there in every conceivable type of business –from service stations and doctor offices, to taxidermists and lawyers (hmmmm, some interesting pair-ups there)– who have become such TXT MSG zombies they simply can’t imagine anyone would notice distracting sounds in mid-message.

     Oh, sure, I love it when someone cracks her chewing gum or chomps his ice cubes while I’m trying to get directions or schedule a meeting.  It’s enough to make me switch ears and start to write left-handed! 

     Even in a closed office with the door locked and the blinds drawn (Gee, really sounds like a place for alert people!), there’s no hiding behind (or under) the phone!  Think about it.  Can you tell when someone on the other end of your telephone call is smiling?  Angry?  Stressed out?  Preoccupied?  Tuned in?  Of course you can. 

     So what’s all this about, Hal?  I run my business (or department) and I don’t have problems like this!  I always listen carefully, take notes, speak clearly, act pleasant –even cheerful, and I make sure to speak slowly and repeat information or ask the other person to, to check for accuracy. 

     Besides which, I also speak directly into the phone; I sit up straight; I gesture to would-be interrupters to have a seat or come back later.  I always ask to be excused if my dog barks next to my shoulder, or if my neighbor jackhammers through the office wall while critical details are being discussed. 

     I never eat or drink while I’m talking (an extraordinarily difficult thing to do by the way), and I always summarize the main points covered at the end of a lengthy discussion.

     Good for you, Mr. Perfecto, but when was the last time you made some “mystery shopper” calls to your own business to see how others handle your phone? 

     Is this a big deal?  You bet! 

Every person who calls your place of business forms an impression/image of what your business is all about in the first tens seconds of the first phone call! 

     And since there are no second first impressions, it would seem to make good sense to make unannounced, periodic calls into your business (or have a friend do it if you feel too stupid putting a handkerchief –remember those?– over the mouthpiece to disguise your voice). 

     If you hear any of the repulsive sounds in the headline above, or the call is answered while the other person is in mid-sentence talking to someone else, or says “Thank you for calling The Bonebreak Clinic; can you hold?” and then puts you on hold before you can answer (or as you are in the process of inhaling before answering), or sounds like “AnkyooferawlinduhOwnrakelynnic,” you might have a problem. 

     You may want to bring in a telephone trainer . . . or a new receptionist. 

     At any rate, don’t underestimate the importance of how EVERY call is answered. 

     An existing customer seeks reassurance and reinforcement with each call. 

     A prospective customer actually equates the business with the voice that answers. 

     Does the voice answering your phone project the image you want your business to have?  Does it portray trust and confidence and a cheerful, respectful, responsive and accommodating attitude?  Is that asking too much?  How important are your sales to you?         

# # #

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Hal@Businessworks.US or 302.933.0116

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

When is the customer wrong?

You want the real answer, or the make-believe one?

The make-believe answer is that the customer is wrong when he or she acts, thinks, or behaves wrong — is rude, insulting, crass, mean-spirited, slovenly, repulsive smelling, too-tattooed or overly-pierced, loud, arrogant, drooling, dribbling, fist-waving, table or countertop pounding, or threatening to throw shoes.

And you can run around self-righteously bitching at the elevator operator, maintenance person, or your Mother, pretending that the obnoxious ignoramus is a descendent of some dumb and dumber Neanderthal gene pool.

You can do this until you’re blue in the face or get yourself fired or drunk or sick, or take up smoking again . . . none of which, I can assure you, will help your cause.

On top of all that, it doesn’t even matter that the nasty customer spit on your shoe, called you an illegally-birthed person, smelled of garlic or not bathing, sic’d his or her dog on your ankles, or paid her or his bill with seven thousand rolls of pennies.

Your indignation will come quietly to an end when (if) you next stumble onto a “right” customer.

Aaaah, but Mr. or Ms. Neanderthal will not recover so quickly.

In fact, studies prove that she or he will tell at least ten other people about the bad experience and each of those individuals will tell at least ten others.

At least one person I’ve heard of makes a point of sending out email blasts to 250 contacts offering the condemning details of why she will never again deal with a disrespectful business.  Let’s see, that’s 2,500 bad vibes . . .

So, your one momentary (perhaps only fraction of a second) slip of a snotty comment or a copped attitude or a demeaning or disrespectful action –even as seemingly innocent as a wink or blink at the wrong time, or an inappropriate giggle/gumchew/ noseblow if you’re on the phone!– will snowball into a major bad news broadcast to at least 100 other people, many (maybe all) of whom could have been prospective customers. 

Can you really afford to lose that many opportunities?

     So here’s the REAL answer:  NEVER!

     Let me say this another way:  The customer is ALWAYS right!  And except for physical violence, there are NO exceptions.  Why?  Your job is to provide the product or service being purchased regardless of whether you like the purchaser or not, regardless of what the purchaser says or the way the purchaser says it!

If you don’t like that, choose to change the way you think about it.

  It’s called “take it on the chin!”  The payback is that the reputation you’ll gain by being kinder than necessary will come back to haunt you, with more sales!

     Remember that everyone you meet (customers included) is fighting some kind of battle.  Giving the benefit of doubt breeds sales and customer loyalty!  

# # #

Hal@Businessworks.US    931.854.0474

You’ve only one year to live.

What do you do with yourself?

Your business?

     Far-fetched?  Hopefully, yes.  But possibly, no.  It’s often been said that all of life is simply preparation for death, and that all we ever do from the moment of birth, is begin to die.  That’s admittedly some pretty heady philosophical stuff that many of us shy away from thinking about. 

     But is it worth considering? 

     Of course (unless, that is, you have little or no regard for yourself, your business, your family and friends, in which case –assuming you are reading this– you are probably a hermit in a cave with a laptop, and it’s probably time for you to rub some sticks together and begin thinking about what’s for dinner!) 

     Okay, back to serious for a minute, what are the first three things you think of in answer to each of the two headline (in dark red) questions above?  What do you think about your answers?

     What about if those questions followed a revised headline statement that said: You’ve only 6 months to live . . . ? 

     Would your answers change?  How?  How much?  And what if the headline statement only gave you one day? 

     This exercise can be very useful in the thinking process of establishing both life and business priorities (as well as delegating, and decision making) because whatever your responses may be, they serve to push the envelope.  It’s hard to imagine choosing to spend time doing tasks of avoidance, and harder still to imagine assigning lesser values to the tasks that are most important. 

     By forcing your focus on this for a minute or two, you can almost always prompt yourself to assess and evaluate situations and options (especially stressful ones) more realistically.  You will certainly make yourself more productive (the way you are the day before you leave for vacation?) more often. 

     Yes, yes, I know, you might rather join the hermit hunting down some berries and a squirrel to BBQ.  (I’ve heard the furs can actually be quite warm, assuming you’ve managed to save them from a few dozen meals’ worth, and sew them together. Okay, Gorilla Glue.)

     So, give it a chance (not the squirrel fur!).  For a grand total of about 2 minutes of applying your mind to such a “what if” circumstance, you stand to gain a finely-tuned and highly accurate appraisal of what’s important and what’s not, and what should be tackled in what order.  It sure beats dusting file tops, alphabetizing your DVD’s, and counting out-of-state license plates in a parking lot!

     “Bah!  Dis exercise is nuttin’ so revealin’,” you might exclaim. 

     Okay, so take it one more step.  You with me?  Get a piece of paper out (I know, you don’t own any paper; well, borrow a piece!) and write out your own obituary notice.  Ah, now there’s a challenge.  Notice what you mention first and second and third (and last) about your life.  Pay attention to what you have to say about you.  THAT’s what’s important!                halalpiar  

# # #

Check out and contribute to the daily growing 7-Word Story started 114 days ago (inside a coffin).  Click on the link to the right, or go to the “BOOKS” tab at the top of this page, then to the top headline link.

The best New Year’s Day 

message I can share

with you comes 

. . . from one of my life’s heroes, Dr. Wayne Dyer.  It’s a 10-Point Pursuit Plan that I’ve dressed up a bit for the occasion, for your business, for your SELF, and to share with your family.  If you succeed at making only HALF of these actually work consistently, I GUARANTEE that this coming year will be as happy, healthy and prosperous for you as humanly possible. 

DO YOUR SELF, YOUR FAMILY, YOUR BUSINESS A FAVOR and read these ten points aloud to yourself.  Write them down.  Carry them in your wallet/pocketbook/briefcase.  Tape a copy to your bathroom mirror, your dashboard, your computer workstation, inside your desk drawer, your workout bag, your refridgerator, the closet bar that holds your hangers. 

READ AND RECITE before you go to bed, when you wake up, and any other time you can squeeze it into your day.  You will positively amaze yourself with the results after just 21 days, and it’s FREE!!  Go for it!

1.   Want more for others than you do for yourself.

2.   See yourself already having what you seek.

3.   Be an appreciator of everything in your life as much as you can throughout each day, every day.

4.   Stay in touch with your own and other positive human energy sources, and laugh as hard and often as you can. 

5.   Understand resistence, and help yourself and others to go with the flow.

6.   Imagine yourself surrounded by the conditions you want to produce.

7.   Understand the path of least resistence.

8.   Practice radical humility.

9.   Be in a constant state of gratitude.

10.  You can never resolve a problem by condemning it. 

If you think you’re going to give up on this, don’t start it.  A little bite will only leave a bad taste.  If you think you have what it takes to get your act together and take it on the road, if you think you have enough self-discipline to follow and practice the behaviors these 10 points suggest, you will positively succeed — even against all odds.  Remember these 10 points are all about behavior.  Behavior is a choice!

If you need reinforcement or reassurance, be in contact: Hal@TheWriterWorks.com (“BLOG 10” in subject line)             halalpiar 

# # #

Check out and contribute to the daily growing 7-Word Story started 113 days ago (inside a coffin).  Click on the link to the right, or go to the “BOOKS” tab at the top of this page, then to the top headline link.

STOP business deaths

and staff infections NOW!

     By now, all of us know, or have heard (or we believe instinctively) that the majority of hospital deaths, complications compounded or initiated by staph infections can be traced back to caregiver professionals and support staff not properly and frequently enough washing their hands. 

     Who woulda thunk it?  Such a simple thing.

     Well, not only is it true, but I believe it’s even truer (though never researched) in business.  It’s no secret that the majority of business failures, corrupted products and innefective misguided staffs and services come from poor management. 

     Management (even when it’s more task than people oriented) is all about interfacing, interacting, and encountering.  It’s about keeping a clear and receptive mindset.  Open doors open minds!   

     Now I’m not talking about hot water, soap, scrubbing and towel drying.  I’m talking about:

1. Closing your eyes for just 10 seconds (perhaps 5 if you’re telemarketing, and not at all if you’re driving!) before and after every customer/employee/vendor/investor encounter,
2. Taking a deep breath (to focus and maintain blood pressure) and
3. Mentally (imagining yourself) washing your hands, like a doctor between examinations. 

     For many who try or maintain this practice, it helps to go through a 2-3 second physical action of simply rubbing your hands together.  The action sends a reinforcing mental message to your brain.

     EVERY meeting, conference, phone call, email, letter, overnight delivery, and text message exchange, you are after all being a doctor, aren’t you? 

     You ARE examining, aren’t you? 

     You ARE listening, exploring, considering, assessing, recommending, deciding, weighing, evaluating, checking and re-checking, sizing up, assuring and reassuring, projecting, planning, strategizing, and predicting, aren’t you?

     And what happens to your brain when you’re on the fly and go straight from one encounter to another without –it sometimes seems– even breathing?  Go on, answer this last question.  I’ll wait.  Okay, and how does that stress translate to your body? 

     Headaches, backaches, toothaches, stiff neck, upset stomach, constipation, diarrhea, short temper, edginess, leg cramps, burning eyes, skin rash, urinary infection, or worse — cancer, heart problems?  Bottom line: is it worth it? 

     TRY THE 10-SECOND APPROACH for just one week –the first week of 2009 is a perfect test period.  Try it and see what happens. 

     Here’s what you’ll get:  IF you’re honest with yourself and IF you actually follow the presecription, you will be more tuned in to each person you communicate with; you will be noticeably more productive; you will GUARANTEED feel better – mentally, physically, and emotionally; you will more positively affect others around you. 

     Put reminder notes around you, or a sign over your desk, or stuck to your phone and computer screen.  Ask a co-worker, friend or associate to ask you: “Did you wash your hands?” before and after you turn a doorknob, before and after you lift and replace your phone, start or end your meeting . . . improvise here; just keep making the effort. 

     You will, I promise, astound yourself!     halalpiar

Okay, we’ve got one last Christmas-Business-Politics thing to say, and it’s best summed up by this high level laugh (and maybe cry too!) “C-SPAN Coverage” of Santa in Washington . . . definitely worth the check-it-out!  http://www.youtube.com/watch?v=sxBl9BXLom4

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Check out and contribute to the daily growing 7-Word Story started 109 days ago (inside a coffin).  Click on the link to the right, or go to the “BOOKS” tab at the top of this page, then to the top headline link.