AIN’T NOBODY

WRITES

NOTHIN’ NO MORE!

     For those of you out there who can still actually write with a pen and paper, consider yourself in possession of a unique skill (even if your handwriting resembles the scrawl of your favorite nearby brain surgeon, or your neighbor’s cocker spaniel . . . probably can’t tell them apart! Uh, the writing).

     And you can be assured your handwriting is a skill that’s underused, especially if you own or manage a business or are in professional sales. I lump those entrepreneurial and sales careers together because if you own 0r manage a business, you sell. And if you’re in sales, you own or manage a business.

     So here’s the thing: AIN’T NOBODY WRITES NOTHIN’ NO MORE.

     Don’t believe me? Just look around and what do you see? PCs, Laptops, Cellphones, BlackBerries, Strawberries (Oh, sorry). You really have to search to find a pencil behind some one’s ear anymore, and fountain pens? That’s like discovering a pygmy tribe living in midtown Manhattan.

     Think about the times in your life when you’ve seen business people step up and do something unique, something different for their business or their customers or their employees or their suppliers, and you think to yourself: Self! That’s an idea I wish I had though of first because no one else is doing it.

     Well, here you go — a great new, FREE idea for you that I GUARANTEEwill make you stand out from your competition, regardless of whether you’re a farmer, a rocket scientist, a realtor, a proctologist (okay, well maybe not a proctologist), a website designer, an undertaker or wedding planner, an accountant, a lawyer (though I don’t distinguish much between a lawyer and a proctologist), a retailer . . . you get the idea.

     Dig out that old pen you forgot about; find some nice (unlined) notepaper that’s been collecting dust in the back of your desk drawer. Practice a few freehand swirls of ink on your local newspaper, which is not much good for anything else these days, and get ready to fire off some genuinely appreciative notes to present and past customers/clients/patients who have been particularly supportive of you or who are especially interested in you and/or your business products and services.

     You will get more attention and more mileage out of 100 personal handwritten notes, than you will out of 500 emails or 1000 text messages, or 5000 Tweets. I won’t even bother to waste your time with a visit to the dim prospects offered by US Postal Service incompetence no matter how great you think your direct mail campaign is.

     Do I guarantee these numbers? Of course not. But I absolutely guarantee — given the exact same message — a handwritten, personalized, hand-addressed and hand-stamped note will outperform all the solicitation glut that’s pouring out of our computerized lives. All you have to do is think of what to say, then say it in your own scribble. Oh, and Hallmark cards don’t do it either. Their commercials make you cry maybe, but their words are not your words, and they are machine-printed.

     Besides that no one else in your marketplace is doing it, what makes this idea so outstanding? People like real. Spill on the ink and it will smear. If your writing is great, great! If it’s crummy, great: what other messages do your customers actually work at trying to read? Say what you think. Say what you feel. Keep it short and sweet. But DO it. I promise you’ll be amazed at the responses you get!   

 Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals! God Bless You! God Bless America, and God Bless our troops “The price of freedom is eternal vigilance!” [Thomas Jefferson]  Make today a GREAT Day!

Could Your Family

Or Business 

Get To 2011 Without

A Budget?

So what makes Congress think America doesn’t need one?

     We The People — the business owners and operators and managers and entrepreneurs and sales professionals — of the United States of America need to vent!

     We would like to understand how it could be possible that you, the Congressional Representatives of the geographic districts that our business interests occupy, are at the doorstep of foregoing a national budget this year. PLEASE explain.

     For the benefit of those not yet up to speed on this issue because you’ve been struggling with your own budgets, The Hill newspaper has just proclaimed that Congress may fail to even try to pass a budget this year because the Congressional majority claims that “they’ve pushed too many tough votes through the House to force another one before Election Day.”

     Rarely do I have much good to report coming out of organizations like the SBA, the BBB, the NFIB, or the C of C, but I just saw a copy of a letter from US Chamber of Commerce Senior Vice President Bill Miller that deserves three cheers from all of us. He challenges that feeble excuse quoted in The Hill with the following:

Tough votes? You mean like bending the rules and twisting arms to pass a flawed healthcare bill that America doesn’t want and can’t afford?

Or like rushing a vote on a financial overhaul bill that would create one of the largest bureaucracies in American history?

Giving up the budget process is their choice. It’s politics, plain and simple. And we deserve better… if Congress fails to pass a budget, it will show that it is simply unable to govern

… No budget equals failure. And right now, that’s something our country, our workers, and our employers cannot afford.” 

     How is it even possible that ANYone, even a politician, could imagine a budget-less organization — let alone a national government– being able to arrogantly continue charging forward while sinking deeper into the depths of economic quicksand?

     With continuing misplaced priorities and increases in frivolous federal spending, we — the business owners and operators and managers and entrepreneurs and sales professionals — are being driven aimlessly into the face of an all-powerful global economic storm… and not even a budget on the horizon?

     How would our own businesses do with no sense of financial direction or planning? One need not be a rocket scientist to see that our national and state economies are on shaky (to say the least!) ground in the midst of turbulent times.

     Yet we have elected politicians who have no business skills,  knowledge or experience, no sense of how to turn this mess around. All of us with small businesses already know that more spending of more money we don’t have, with no plan, is not going to do it!

     The only answer is:  A) To push members of Congress (with emails, letters and calls) to do the jobs our tax dollars are paying them to do and pass a budget we can afford, then B) VOTE THEM OUT IN NOVEMBER before they destroy all of our businesses.  

Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals! God Bless You! God Bless America, and God Bless our troops “The price of freedom is eternal vigilance!” [Thomas Jefferson]  Make today a GREAT Day!

“Hot Diggity,

dog-diggity,

BOOM, what you

do to me . . .”

–PERRY COMO [Yeah, I know; he was before your time.]

     If you’re not celebrating your customers (clients/patients) regularly, it may be time to question priorities. In case you missed one of my past blog post references, it costs five (5) times as much money to get a new customer as it does to keep an existing one!

     And in case you haven’t noticed, or it’s escaped your awareness, existing customers send you new customers. Prospects don’t send prospects.

     Many small businesses and professional practices get to grow up and be big businesses and professional practices by catering to the customers they have. The best source of business is existing and past business.

     Cold-calling is essential to any meaningful sales strategy, but it needs –ALWAYS– to take a back seat to nurturing your existing and past customer base because that’s your bread and butter, and because your customer base will drive many more prospects to your door than you’re going to be able to ferret out for yourself with cold-calls.

     HOW to kick some customer catering and appreciation into gear? Have a party. Host a customer-families-only midnight sale. Email out 72-hour discount special certificates. Send “Thank You” cards out at Thanksgiving and birthday cards on birthdays. Call together a focus group discussion (with appropriate rewards) to review your service pros and cons!

     Offer discounts or credits for referrals. Send in that charitable donation you make every year in the names of your customers. Feature your customers in your newsletter and/or in a series of news releases. Post the releases free on www.BizBrag.com and have BizBrag email them out for you to whatever list you provide — also free!

     Make “How goes it?” followup calls. Imagine actually getting a phone call from a restaurant, accounting firm, or construction contractor just to ask if your last visit was a good one, and what could you suggest to make the next visit even better? (How would YOU feel? Who would YOU tell?) And do this REGULARLY with existing clients.

     Parties and all that stuff too expensive right now? Make it a bagels and coffee breakfast stop-by reception for customers only. Combine forces and split up costs with neighboring businesses; you’ll even gain customers from one another in the process.

     No time? Hand the idea or the event off (with $25 cash or credit, or sports or concert  tickets, or dinner for two, or a limo trip?) to a relative or student intern or employee to organize and promote.

Whatever you do, do something. Try AAA:

Customers like being Appreciated, Acknowledged and Asked!  

# # #    

Call me at 302.933.0911 or comment below

or email Hal@BusinessWorks.US 

Thanks for visiting.  Go for your goals!  God Bless You!

“The price of freedom is eternal vigilance!” [Thomas Jefferson]

“When Push

Comes To Shove,”

Keep Customers

Out Of The Way!

     Protecting your customer base at all costs needs to be Priority One. When people have purchased your products or services in good faith, they are putting their confidence in you and the business you own , manage, or represent. If you screw up that relationship and lose their trust, you have lost a great deal more than a customer or two.

     Long-time idol of mine, Roy H. Williams, Chief Guru of Roy H. Williams Marketing, Inc., and author of what may arguably be the best two essay collections ever written on the spirit of advertising in the universe of American business. The two book set. The Wizard of Ads and Secret Formulas of The Wizard of Ads were published in 1998 and 1999 respectively by Bard Press, Austin, Texas. 

     In his Secret Formulas collection, Williams quotes study findings from Technical Assistance Research Programs of Washington, DC, that you should know about. Chew on these highlights for a couple of minutes:

• For every customer who complains, 26 more will not.
• Each of these 27 unhappy customers will tell 16 others about their bad experience.
• Do the math: Every negative complaint you hear represents 432 negative impressions.
• By the time you hear a particular complaint 3 times, the problem has been mentioned to 1,296 people.
• It costs five times as much to attract a new customer as it costs to keep an old one.
• 91% of your unhappy customers will never buy from you again.
• But a focused effort to remedy complaints will get 82% to stay with you.

     Williams concludes this 2-page revelation with the three questions  to ask unhappy customers (calmly, genuinely, and without a defensive attitude) that he says (and I agree) “will bail you out every time”:

1. WHAT HAS HAPPENED?
2. WHAT SHOULD HAVE HAPPENED?
3. WHAT CAN I DO TO MAKE IT RIGHT?

     I might add that the best customer service businesses are those businesses without customer service departments and personnel. When all (every single) employees are trained to put themselves in the customer’s shoes, there should never be a need for the expense and excess baggage that a customer service group tends to burden a business with.

     Bottom line: When you accelerate arguments and draw customers onto a battlefield, you lose. Even if you win, you lose. Can your business afford all the negativity attached to your or your staff members’ short fuses? A little stress management works wonders and keeps customers coming back.

Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals! God Bless You! God Bless America, and God Bless our troops “The price of freedom is eternal vigilance!” [Thomas Jefferson]  Make today a GREAT Day! 

WHAT SPORT IS

YOUR BUSINESS?

OOOOOOOOOOOOOOOOOOOOOOOOOO

When was the last time you dribbled across the infield and took a jump shot from 2nd base? Or slam-dunked a hockey puck over the goalpost? You went curling and used a nine-iron instead of a broom?

I once heard a corporate executive describe his company as roller derby because “all we ever do is race around in circles, bashing each other in the teeth, putting on a good show for our public, but nothing ever seems to get done or go anywhere.”    

OOOOOOOOOOOOOOOOOOOOOOOOOOO

     If you own or manage a business, you sell! If you’re in sales, you undoubtedly equate the sales field with the football field, and see youself running around right end, punting, passing, tackling, huddling, and occasionally at the 11th hour and the 50-yard line “Hail Marying” your way to a sale/no sale decision.

     Football legend Vice Lombardi spent years making motivational training films for salespeople because he saw how direct the sales and football analogy was. A full court press may force a basketball turnover, but cost game-losing vulnerability in many other sports. Are you playing the same sport as your customers? Your competitors? Your vendors?

     So, what sport is YOUR business? ASK AROUND. Other’s answers may surprise you.

     Your honest answer gives important clues about your business strengths and weaknesses, as well as about your business image, reputation, and uniqueness. And those clues establish business patterns which point to professional and financial growth and development opportunities.

     Many family businesses fail to row the same boat in the same direction, or are busy ducking one another while playing ping-pong with golf balls. (Ouch!) 

     Is the sport you choose to best represent your business a team sport? Do people act like teammates? Any team spirit? Cheerleaders? Playmaker? Coach? Go-to guy?

    OR is the sport you most identify with a superstar sport? One person makes all the decisions all the time about everything, from trash disposal methods to sales and marketing and financial management and customer service and answering every phone inquiry?

     In the boxing ring there is but one fighter doing battle with another. The rest are support people. Very high competitive risks for very high potential payback, with the possibility of being rich and brain dead. Well, you could always be a politician . . .

Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals! God Bless You! God Bless America, and God Bless Our Troops (“The price of freedom is eternal vigilance!”- Thomas Jefferson)  Make today a GREAT day for someone!

J & J Leadership

Lessons

 Go Far Beyond

BandAids!

     We are witnessing now one of the world’s worst oil leak disasters. It could have been drastically minimized with immediate action. 

     Instead of responsiveness, however, we had eight days of Presidential foot-dragging in order to be preoccupied with more important issues, like trying to push Goldman Sachs over the edge of the political cliff without toppling in over them, and hosting a reception for the New York Yankees, among other such critical demands.

     Ah, but after eight days, when the White House finally did decide to step up, determined to save a token pelican or two, some key federal-titled muckity-mucks were actually “dispatched” with orders to report back in 30 days.

     Right, 30 days! How long would it take anyone you know who lives on a coastline to tell you that on top of 8 days of hundreds of thousands of gallons a day worth of leaked oil, we are destined to inevitably see that oil along the Eastern Shore? How about 30 minutes?

     WOO HOO . . . a little too little too late! Imagine taking this approach to respond to a business problem. You’d be out of business. Or, you’d be big-time up to the tops of your hipboots in debt with expensive apolgetic and advertising media expenses. Ask Toyota.

     Either way, the problem multiplies exponentially when responsiveness is not present. Without a sense of urgency built into your leadership position, your business is only as strong as the last time you took swift positive remedial action.

     The classic textbook example was, of course. when Johnson & Johnson handled “The Tylenol Scare” of 1982. They acted poste haste and authoritatively.

     J&J management breeds leadership. It doesn’t matter that you might have a mom and pop grocery store (are there any of those left?) or a 3-person home-based business, there is much to be learned about crisis management from the way J&J dealt with this potential disaster:

• Apologize immediately and completely.
• Act immediately.
• Tell ALL.
• Follow up.
• Stay invested in the solution and be transparent.

     Bottom line: RESPONSIVENESS.

     When you tackle a major problem head-on and immediately, the biggest risk you run is being accused of being over-zealous. What’s that compared to lost lives, lost environment, lost trust, lost credibility? The important distinction to remember here is the difference between reSPONDING and reACTING.

     When you reACT, you run the immediate risk of OVER-reacting, and that puts you out of control. When you reSPOND, you are acting with control, and you are ensuring increased odds of success. Seeking a practical control tool? Take some deep breaths!

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Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals! God Bless You! God Bless America, and God Bless our troops because “The price of freedom is eternal vigilance!” [Thomas Jefferson]  Make today a GREAT Day! 

How to write it and

where to send it!

Last night, some of the “unwritten rules” of news release structure and engagement were addressed http://bit.ly/aDKj4H . . . now here’re some basics on how to write a news release, and what to do with it.

     A good rule of thumb guide for your headline is to summarize the “hot spot” of the release in seven words or less and, whenever possible, include your business name in those seven words. Many professionals recommend starting your release with a brief, provocative question that gets a payoff in the text, or with a short summarizing quote that sets up the text.

     When quotes are used, include the source’s name, title and affiliation. ALWAYS (NO EXCEPTIONS) SPELL EVERY NAME, TITLE AND AFFILIATION EXACTLY CORRECT.

     Your first paragraph needs to deliver the meat of the whole release. It needs to answer the questions: Who? What? When? Where? Why? and How? Many times, a rushed editor who’s short on space or air time will just use the first paragraph. And even when the entire release is used, the first paragraph still must serve to “hook in” readers, viewers, listeners, visitors. 

     Give the first paragraph NEWSWORTHY SUBSTANCE and CLOUT.

     Use the balance of your release to support the heading and the first paragraph. Leave details like directions, address, related issues, and secondary points and quotes for the end. Don’t stray from the central message of the release, and don’t try to pack in too much information. Editors and writers discard and delete long rambling quotes and stories. If they want more, they’ll call you.

     Supplementing your release with a captioned photo (especially something unique or candid, which is far better than yearbook profile style) increases your media coverage odds substantially. (When there’s heavy news that day, and not enough room for the release, an editor may throw in a captioned photo. Some news coverage beats no news coverage!)

     Okay, the thing is done. Now what? After getting your media, customer, and supplier contact email and address lists out, my first recommendation (if you haven’t already done it) is to go to www.BizBrag.com and sign up. 24/7, you get a FREE online news release posting, and email distribution to the global, local, or specialized market emails you designate (including any media email addresses you plug in).

     Because BizBrag services are so ideal for do-it-yourselfers, it’s a great place to start and build with. After punching in your “profile,” you just type in your release and even add a photo if you like, then BizBrag dresses it up, puts it into their homepage news rotation and sends it out for you to whatever email addresses you select, giving your business a third party endorsement look. Upgrades are available but not required and I’m told the first 10,000 sign-ups get a super, fixed-for-lifetime discount. 

     Happy News Releasing! 

  Click Here to work with Hal!                       

Comment below or Hal@BusinessWorks.US Thanks for visiting. Go for your goals! God Bless You! Make it a GREAT Day! 

Why pay fees

if you have time

to nurture the

media and the

ability to sound

newsworthy?

     Here are some of the unwritten rules of the game that can help you gain media exposure.

     Right off the bat, realize that because news coverage is free, whatever you submit is subject to the trade-off of arbitrarily being discarded, deleted, completely re-written, misquoted, even twisted to set up a favorable impression of your biggest competitor!

     Be aware that many trade, professional, and small-time community publications will demand advertising space purchase before they’ll consider printing your release (or before they’ll consider mentioning you or your company, or noting key points from your release in another separate story).

     Start out by mentally putting yourself in the shoes of those who are likely to receive your news release: writers, editors, and publishers. None of these people are likely to be getting paid commeasurate with their training and experience. It is also 100% at their discretion as to whether anything you submit gets accepted.

     So they are interested in placing news releases that require minimal rewriting; the more time they have to devote to your release, the less likely it will get coverage. Each of the news channels these folks represent is probably stretched tight, highly budget-conscious, and perhaps even on the verge of shut-down.

     More than ever, media writers and editors need to justify giving up online attention, or print space, or broadcast time to news release coverage, and that translates to the fact that the news must be worthy. Thinly-disguised sales pitches get tossed.

     Besides being newsworthy, being professionally written with minimal editing needs, your release cannot be a one-time, stand-alone document. You need to establish an ongoing relationship and have media professionals recognize that your releases are part of a commitment to an ongoing series of releases — two or three a month usually accomplish that.

     Don’t expect any response to your first or second release. If you get some, great; you’re ahead of the game, but many editors and writers want to make sure you’re serious enough to stay around; they don’t like one-night-stand PR efforts.

     Your news doesn’t have to be earth-shattering. Try: community fund-raising participation or activity sponsorship; a new product or service offering or new application of an existing product or service; an employee promotion or accomplishment; a professional or industry association membership, stance, recognition or certification; an expansion, consolidation, partnership, alliance or affiliation; etc. 

     Personalize your cover note with every release you send out as much as possible: “I saw your story about local entrepreneurs last week in The Cape Gazette and thought you might be interested in the attached release about two area teachers who started a new educational services business just six miles from your office. Thank you for your time and consideration.”

     Include at the end of the 1.5 page double-spaced release mailed or hand-delivered to print and broadcast media, or your .75 page single-spaced release and photo emailed, a name and phone number and email address preceded by a small “Contact:” at the end of each release so the recipient knows how to follow up if there’s interest in knowing more. 

     Do not expect copies of anything that does manage to get coverage; it’s your responsibility to find it!

TOMORROW: How to write it and where to send it!

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                Comment below or Hal@BusinessWorks.US Thanks for visiting. Go for your goals! God Bless You! Make it a GREAT Day! 

“Break out the

tambourines,

Boss. It’s time

 to collaborate!”

Okay, ready? Take some deep breaths Here comes a long question:

Are you and your business standing quietly on the sidelines, like celery stalks in search of a Bloody Mary…while others in your building, block, town, county, state, region, profession, industry are taking action to improve community well-being?”

     Maybe your answer has to do with how you define community? So here’s a short question: How DO you define “community”?

     And while you’re beating your brains in trying to answer that, you may want also to consider how you and your business typically interact with other businesses and business owners within the community you ultimately define. I know this is getting mind-boggling, so here’s a little historic help from your friends:   

     First we had affiliates, then we had partnerships, next came alliances, and then –so no one would construe these deliberate arrangements as involving money transfers during economic times of question-ability– we gave rise to strategic alliances. Now, however, living in the age of social media (which we have slathered on top of a deeply troubling economy), we have all become collaborators.

DID YOU HUG YOUR COLLABORATOR TODAY?

    Actually, collaboration as you know is nothing new, but its prepon-derance in today’s txt msg literature brings to the surface a more cooperative spirit. Like it used to be “What have you done for me lately?” and then “What has your business done for me lately?” and now it’s “What has your business done for the community lately?” 

     Well, that kind of all comes full circle back to how you define “community.”

     Wherever your business is located — basement, garage, ware-house, office building, construction site, the cab of your truck, your hall closet — it comes packaged with a geographic community.

     Whatever type of business or profession you practice, it comes packaged with a business, industrial, trade or professional community.

     That means that you and your business have a responsibility to others around you besides your customers, employees and suppliers. Ah, but acceptance of that notion that doesn’t have to be burdensome if you pick and choose your community involvements carefully.

You and your business have a responsibility to others around you besides your customers, employees and suppliers.”

     Being a good business citizen doesn’t always have to mean undertaking charitable crusades, though that’s a wonderful thing when it’s possible. Actively standing up on behalf of those around you who can’t or won’t is itself an act of charity. And regardless of what it achieves, it inspires.

     When you can collaborate with other businesses, you can, for example, share marketing expenses and perhaps use the savings to afford to offer better customer discounts or higher employee bonuses, or both. When you can collaborate by sharing employee talents, it serves to broaden every one’s horizons and presents opportunities for enhanced customer service.

     Best of all, it need not cost a penny. And you thought you had no cause to celebrate? Break out the tambourines, Boss!

 Click Here to work with Hal             

Comment below or Hal@BusinessWorks.US Thanks for visiting. Go for your goals! God Bless You! Make it a GREAT Day! 

Grab Your Hat

and Get Your Coat

  . . . Then Take

These 5 Steps!

     Think you’ve heard it all? You have. You’ve read the management books, trade magazines and professional journals. You’ve watched every TV special that’s related to your business. You’ve sat through endless repetitive lectures, webinars, seminars, workshops, blogcasts and stage presentations by big-name motivational speakers.

     You’ve checked hundreds of related websites and thousands of related online stories and emails. You’ve even listened to and interpreted the deep-down meanings of favorite songs and the advice of favorite uncles.

     You’ve listened to the warnings, scoldings, and tidbits of genius dished out over your lifetime by your mother, your father, your teachers, business and marriage partners, and even — in your weaker moments — politicians.

     You’ve heard it all!

     Now it’s time to do something productive with what you know, to put all that input to work. Make it make money for yourself and your family, steer it in the direction of building/strengthening  the reputation you want for yourself and your business, enlist your knowledge in directions that will help others to improve their self-worth. How?

1. By recognizing first and foremost that what you do or don’t do with what you know is your choice.
2. By priming your pump.  Take some deep breaths; get regular 3- times-a- week exercise; sleep and eat better. The more the merrier, but any and/or all of this will make you feel better and perform better.
3. By sorting out your ideas and the information that works best for you in your situation right now. [These are different for everyone] Prioritize them, then start on making Number One happen and keep at it to the exclusion of all the others; then, move on to Number Two, etc.. The most important first step is to take the first step. Some action is always better than no action.
4. By remembering Winston Churchill’s famous battle cry: “Never give up. Never, ever give up!” Be tenacious. Be persistent. Be persevering. Stick-to-it-tive-ness sells! And when you do what you do with grace and respect and confidence, you will engage others, not chase them away.
5. By recognizing that EVERY customer and prospect has an ego that’s as least as big as yours, but has not perhaps promoted it in the same ways. Back off your own self-indulgence and become a fan of the person/company/organization you seek to sell.

     Bottomline: You HAVE heard it all. You KNOW what to do and how to make it work for you. You know this in your heart and you know it better than anyone else could possibly know. You’ve just spent too much time questioning and delaying and doubting yourself. If the risks involved are reasonable ones, put your peddle to the metal. There’s no such thing as a second first chance.

Click Here to work with Hal!                                        

Comment below or Hal@BusinessWorks.US Thanks for visiting. Go for your goals! God Bless You! Make it a GREAT Day!