Archive for the 'Corporate Management' Category

Dec 01 2010

The Entrepreneurial Mind

If you think you have an 

                               

entrepreneurial mind,

                                            

it’s probably because

                         

you have no mind left!

  

Anyone in their right mind would hardly choose an entrepreneurial career path if, indeed, any sense of logic was to prevail on the ultimate decision.

Those who go to college and major in entrepreneurship, imagining themselves as the next Bill Gates or Steve Jobs or Mary Kay Ash or Henry Ford should instead imagine themselves as job candidates for Disney World.

                                                    

Entrepreneurship is not an academic pursuit, and any college that offers it, pretending that it will produce graduates capable of changing the world should have its legs kicked out from under it.

I graduated from The New School for Entrepreneurs. I have taught entrepreneurship in college and university classrooms, and in private training facilities. I’ve written books and articles on it.

Entrepreneurship is an instinctive, gut, behavioral attitude that is more often inherited than learned.

 

It comes with the territory of growing up in a family or home where some influential person (father? mother? uncle? brother? next door neighbor?) has made a living by exercising an innovative spirit and taking reasonable risks in pursuit of a burning desire to make an idea succeed.

People can learn ABOUT entrepreneurs and entrepreneurship and entrepreneurial ventures and enterprises and mindsets, but people cannot be transformed into entrepreneurs out of thin air simply because they can complete some egotistical business flunkie professor’s course outline with flying colors.

Wouldn’t that professor be a successful entrepreneur instead of a has-been academic?

At one weak point in my corporate life and academic existence that followed, I actually bought the theory that entrepreneurs could be made as well as born. It’s not true.

Entrepreneurs are entrepreneurs are entrepreneurs, and those of us who are not entrepreneurs should stop pretending we are.

The pathway to independent business success is becoming irrevocably clogged and impassable. Legitimate entrepreneurs are being denied access to big-time success by the tsunami of incompetence being churned out by so-called “higher education.”

Hey, who can blame those struggling academic administrator types? After all, the promise of delivering entrepreneurial graduates sounds delicious to the communities-at-large.

 

The implied promises of happiness that accompany the freedom of working for oneself are expounded upon.

The local media rise to the occasion of making it all look like an admirable life pursuit, and even sponsor entrepreneur award programs (no doubt as investments in future media advertising paybacks from the soon-to-be business successes).

The saddest fallout is that naive parents –who want to see Susie and Charlie Jr. succeed at any cost– swallow the whole enchilada.

Their kids see a clear opening all the way to the fifty-yard line without interference, and four years of partytime capped by an office or store with their names in lights and lots of free time.

They see themselves reporting to no one, and having the wherewithal to pursue other life challenges, like travel and sports and surfing the Net and dating and all that other stuff that respected well-to-do business owners do.

And all the time, they are with dollar signs in their eyeballs.

The trouble is no one thinks about the surprises of needing collateral to get a bank loan or the realities of venture capitalists offering only a sliver of interest in a highly narrow field of business interests . . . and then wanting 65% ownership plus immediate return of their investments.

Little if any thought is given to who’s going to support whom during the years of startup or of (ahem!) unexpected parenting realities (Hmmm, some do manage to make time for some non-business endeavors). 

Not a pretty picture. Nine out of eleven businesses fail in the first five years. It takes six years just to break even. It’s no wonder that people opt for thirty years of brain-dead government work, at higher pay than any comparable position in the private sector. You think some thing’s wrong with this picture? Maybe you should think about voting for a government with business experience next go-round?

~~~~~~~~~

www.TheWriterWorks.com  

302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

One response so far

Nov 30 2010

STOP TRYING SO HARD!

Overkill business efforts breed failure . . .

LIKE GREAT MARKETING,

                          

GREAT LEADERSHIP

                                 

 DOESN’T TRY FOR A 

                                      

HOME RUN EVERY AT-BAT

 

The best creative marketing talent, plans, and campaigns — and the world’s greatest leaders — are born and inspired not by blood, sweat, tears, and insanely long hours, but by focus.

 

By adjusting the camera or rifle lens, the stage spotlights, the binoculars, the telescope, the magnifying glass, the microscope, and computerized zoom controls, we increase our visual focus for a moment, a few moments, maybe a few hours.

We do the same by adjusting volume, speaker, bass and treble, balance and other media controls to focus our hearing.

Ongoing mental focus, such as that which is evident in literally every leadership or creative marketing performance, is driven by adjusting and channeling powers of concentration.

 

It is not the product of (pay attention exam-cramming students!) working deliriously through the night, night after night.

Neither is it the product of entertaining others with razzmatazz and razzle-dazzle. (My father used to say, “Don’t give me a song and dance routine; just answer the question!” My father would have made a good Judge Judy.)

Most assuredly, great leadership and great marketing are not the results of political smoke and mirror acts that we see routinely practiced in virtually every local, state, and (especially) federal government-based and corporate giant-based entity in existence. 

Having a true focus means we can “see” and are aware of the actions and influences on the periphery of our focus targets, but that our minds are keenly tuned to the point of what we’re aiming for.

 

That demands concentration, but it is not necessarily “hard work.” It is what you choose it to be. And ease comes with practice.

Practice? Like what?

  • You’re in New York City? Go sit in the middle of Grand Central Station at rush hour and write a three-page essay about your own leadership challenges and abilities.
  • You’re in Delaware? Go sit in the middle of a 1,000-chicken chicken coop and read and digest and summarize two articles on industry issues that affect your business. (No ear plugs allowed. Oh, and I hope you like feathers!)
  • You’re in Chicago? 1) Get as close as you legally can to O’Hare Airport (Car windows open! Chilly, huh? Dress warm. Bring coffee.) 2) Read and answer three days’ worth of emails on your plugged-in laptop.
  • You’re in San Francisco? (What are you doing there?) Hop on the trolley to Fisherman’s Wharf at lunchtime and –while on the trolley– write (yes, with pen and paper) your own obituary (Now THAT’s an exercise that takes concentration!)
  • You’re in Hawaii? Well, we all know about those cliffs over the ocean, and waterfalls, and . . . okay, you’re not reading this anyway. Aloha to you too!  

You get the idea. Challenge yourself (and remember to breathe)

                                                                                                                      

Here’s the bottom line: Wherever you are, if you’re serious about wanting to radically improve your leadership and creative marketing skills, spend more energy learning how to concentrate and focus.

                                                                                                                      

Uh, you DO remember The Karate Kid movies? Well, pay more attention to yourself and stop trying so hard. Working yourself into a frenzy with busyness that you think impresses others, doesn’t. All it does is blockade others by making you inaccessible to them.

If you’re actually trying to be inaccessible, you are not leader material, you will never be a creative marketing star, and you are probably best suited to run for political office or work in some government or corporate-giant dungeon for thirty years.

Hey, it’s your life! (And odds are pretty good that it will only happen once!) Do you really want to make a difference?

~~~~~~~~~

www.TheWriterWorks.com  

302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

No responses yet

Nov 22 2010

Waiting for Events to Trigger Reorganization?

 Merger, Acquisition,

                    

Bankruptcy…

                                                                  

Loan, Record Sales,

 

Relocation, Fire,

                                                       

Flood, Robbery, 

                        

Management/Staffing

                                                  

Overhaul… New Product,

                         

Service or Market…

                                                         

Bad Press, Economy, Stress.

 

 

How rare it is that small and medium size enterprise owners and managers have the foresight to reorganize their operations proactively. What’s that childhood message we get? “If it ain’t broke, don’t fix it!”? Well, that little rule of thumb might have been a truism when we were kids, but –in case you haven’t noticed lately– the world has changed, and so has business.

The strongholds of entrepreneurial leadership ushered in by today’s technology have actually helped to bring about business and market transformation by practicing the exact opposite credo from what many of us grew up with. Today, entire companies are devoted to the idea that “If it ain’t broke, fix it anyway!”  

And so, for the most part, in entrepreneurial ranks today, it’s the young who are the brave, who take reasonable risks — and who stand alone as representing the only real prospects for reversing our still desperately sinking economy.

But before you go rushing off to do this new jobs stuff, and leaping blindly into some expansion plan that relies on what you are NOT an expert at, remember to“stick to your knitting!”   

Only new and revitalized small entrepreneurial ventures have successfully stood the test of time as the single most monumentally significant source of new job creation.

It is this place alone that the government needs to focus some genuine (more than SBA tokenism) tax incentives to create and grow jobs.

                                                                                          
  • FACT: Giant corporations, such as those that received bailout tax dollars, do not create jobs. They have never been a key source for job creation.

  • FACT: New government jobs are not within the legitimate realm of job creation measurement because they are inevitably “favor” jobs that serve little if any purpose, and are –second– paid for with tax dollars, which simply increases the deficit! 

                                                                                 

So, what’s one way for an SME management team to deliver a meaningful counterattack on the purveyors of our faltering economy?  

Don’t wait for a major event to trigger reorganizational activity.

The rule here remains to always think first and act second or “Measure twice, cut once!” 

Oh, right, and choosing some action is almost always better than choosing no action.

~~~~~~~~~~~~

www.TheWriterWorks.com  

302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You,

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

No responses yet

Nov 21 2010

Search Engine Sidetracked

Oh, yes, just what we need:

                           

another pizza parlor in town

                                                

and another business acronym…

 

I really do need to stay away from search engines more. Every time I go to check something out, I end up sidetracked in 37 other directions. Hours pass, and by the time dinner’s ready or the dog needs to go out, I’ve forgotten what the reason was that started me off Binging and Googling in the first place. 

A recent such excursion was earlier this week when I –someone who prides himself on being totally on top of all the latest marketing twists and turns– went flying into Bing to check on a reference to “Synergy Levers” being billed as “THE latest marketing concept.” After all, thoughts are things.

 Well, not only did Bing bong, but it also clearly demonstrated that –if anything– I might be looking at some re-hash of a remarkably old marketing concept which had been re-packaged as “THE latest.” All of this means that “Synergy Levers” is simply none of the above. As the hot news flash went on to say, however, it (Synergy Levers) has something to do with SMEs. Whew! What a relief!

I was deleriously happy to discover that Synergy Levers didn’t turn out to be some kind of toilet flush handle brand!

So, okay, here I am, relieved to learn that we were not dealing with bathroom fixtures, but oh, are we ever so over-laden with acronyms, or what? 

                                                                               

I don’t mean to sound (ahem) overly sarcastic here, but this news came right on the heels of  the latest EPA reports on CFPA, CPSC, MDL, and FEC. Now, if I tell you that FEC is “Foreseeable Environmental Contamination,” you can probably deduct (deduce?) on your own that the other magnificent acronyms are not terribly critical to your day-to-day operations, unless you’re in a tree-hugging related business. . . or run a government agency (shudder) or corporate giant operation (double shudder!).

So –back to SMEs–who knew?– “Small and Medium-Size Enterprises.” Of course! What else could it possibly mean? Of one thing you can be fairly certain, SMEs are not the acronymical brainchild (You don’t particularly favor “acronymical”? Listen, if James Patterson can advertise his books as “unputdownable”) of someone who owns or manages a small or medium-size business.  

How did we arrive at this conclusion?

Because there’s not enough time in the day to be jerking around with some obviously governmental-birthed word-shortening letter grouping.

Yes, another one of those C-Span specials that means nothing, nada, zero, zip, 0! (Or maybe “z”? Hmmm.) 

Secondly, who (whom) do you know (besides the car rental agency) that refers to her or his business as an “enterprise”? Really.  

                                                                                                        

Alrighty then, the S in SME, which stands for “Small,” means (according to the bonged Bing: “fewer than 100 employees for “goods-producing businesses” and “fewer than 50 employees for service-based businesses.” The M in SME, for “Medium” according to “White Christmas” crooner Crosby’s namesake, means “fewer than 500 employees.” Oh, but all this “varies by country.” Well, la-de-dah!

Y’know what? It’s a whole lot more than I want to know. It’s also irritating. Who cares if they’re the owner of an SME anyway? The bottom line is –no matter the size or number of employees in your “enterprise”– are you surviving this terrible economy? Are you pushing out sales? Are you making your business work? Need a little help? Call me at TWW (TheWriterWorks)… SB (See Below)      

 

~~~~~~~~~~~~

www.TheWriterWorks.com  

302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You,

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

One response so far

Nov 18 2010

Thank You!

 Coming soon to your  

                             

expanding consciousness

                                                     

. . .Two of the world’s three 

                                                 

most important words!

 

Besides “Please” (which does not have a special day devoted to it), “Thank You” may be the world’s most important words because –in every language and every neighborship  in every country– they make people smile inside.

You can prove it to yourself just by thinking for a minute that it’s Thanksgiving time: 

  • the general business climate begins to relax
  • our thoughts turn to family — our “family-families” of course, but it’s also an appropriate time to take stock in and remember our “business families” as well.

And while we’re on the subject of thankfulness, let us not forget all our military and “first responder”  (police and fire and EMS) families. They are, after all, the ones who have given us the freedom and the opportunities to choose and achieve, who make it possible for us to pursue new horizons, and ways to grow our business interests, which support our families.

“Thank you for your service to our country!” with a sincere handshake and straight look in the eye addressed to the occupant of every passing military uniform or veteran hat is a rewarding and meaningful practice all year, 24/7. “Thank you for your service to our community!” is an equally important expression of appreciation to local, county, and state first responders.

If these are not routine practices

for you, try them out this week!

                                                            

I had the pleasure for a number of years of serving as management consultant to H&H Swiss, a precision metal manufacturing company in Hillside, New Jersey. It was the company’s tradition to send out Thanksgiving cards to customers and friends every year instead of Christmas cards. Their mailings expressed timely thanks for business friendship, and never got lost in the “holiday shuffle.”

With most of us looking forward next week to the annual trekking or hosting of our assorted dysfunctional “family-families,”  it may be appropriate to pause to appreciate not just all the good food and relationship renewals, but also the accomplishments of our “business families.”

Remember that special favor

someone did for you

 this past year? That extra

effort you were too busy

to acknowledge?

                                                                                                  

No, you needn’t start doling out cash bonuses, or even turkeys. But you might want to hand out, instead, your sincere appreciation for those special contributions of time and commitment that surfaced within your “family-family” as well as your “business family.”

Go ahead. Take the risk. It’s a reasonable one.

Let each person know how much you genuinely appreciate her or him going the extra mile. Nothing to lose. Everything to gain. 

~~~~~~~~~~~~

302.933.0116    Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You,

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

2 responses so far

Nov 16 2010

CAN YOU READ THIS?

Do All Web Designers, Editors,

                               

SEO “Experts,” Digital

                    

Managers, and Webmasters 

                                   

Own Stock in Optical and

                               

Eye Surgery Centers?

 

 

Speaking of Eyes, here are a few I’s for you — just in case you’re looking for good “I” words to characterize the work performance sections of your resumes (which I hope for your short-term well-being that you have up-to-date!).

Let me not beat around the bush.

Here’s my Top 20 List of Words to describe the efforts(?) of those of you who appear to be part of the vast sea of non-communicative business (and especially BIG -time Corporate) websites:  

                                                                                  

Irksome. Irritating. Infuriating. Insulting. Invidious. Inconvenient. Incompetent. Irrational. Insolent. Inapt. Impudent. Immature. Insouciant. Inflammatory. Incorrigible. Implacable. Inconceivable. Idiotic . . . Ignoramus Internet Imbeciles!

                                                                    

And that’s just the I’s.

I dare you to tell me the last website you visited that was physically readable. It’s bad enough you’ve butchered the English language and that you remain out-of-control-convinced that all of humanity speaks only via txtmsg language, now we all read your proudly-designed sites, and need glasses.

                                                                                      

Do you really think that:

type this size
                                                                       

. . . is for normal, healthy eyes? And then you have the audacity (we’ll leave the I’s behind for awhile; I like “audacity”) to do the damn type in gray, and Italicized, no less?

                                                                                       
like this
 

What are you all nut cases?

                                                       

Did you ever consider that site visitors become prospects and prospects become customers and customers’ purchases of the products and services promoted on the site are what pay for your existence?

                                                                        

(Oh, and please don’t start telling me about ways to adjust my screen size to accomodate your lack of customer service and marketing savvy!)

                                                                                  

Sometimes, I might expect to see some brand new business attempting –with, obviously, the communication expertise and guidance of one of you– to spout its message with a touch of class that no doubt came from having once visited a high-priced attorney’s office where everything is gray, including the invoices. But I’ve come to expect better from long-established enterprises.

Or, well maybe I’ll give you the benefit of doubt, maybe it’s just that if you use .6 and .7 font sizes, you figure you can get more stuff on a page and jam it into little corners so you can design Internet castles in the air with all that leftover space. And, shoot!, if you make it gray and hard to read, nobody can criticize your attempts at copy content without having to visit their ophthalmologists, right?

What touched off this avalanche? Check around a few corporate giant sites, especially pages with unimportant junk — you know, things that just don’t mean anything, like instructions, or policies, or payment terms. I have.

In fact, I’ll return to the A words for long enough to say that it is beyond ANNOYING to find evidence of work done by people who really should know better (and who are typically commanding huge fees) that fails 100% to communicate. And somewhere up there is a boss who clearly hasn’t a clue about how to be a leader, who has let droves of techie superstars commandeer their own marketing programs.  

So, in case you’re still reading this (and with apologies for catching up the more honorable among you in my wrath), I have this to say to you:

Don’t give up your day job!

 

~~~~~~~~

www.TheWriterWorks.com  

302.933.0116 or Hal@BusinessWorks.US

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson]

Make today a GREAT day for someone!

No responses yet

Nov 15 2010

WINNING AGREEMENT

PULLING TEETH!

                                       

BANGING HEADS!

                                         

LOCKING HORNS!

 

Find yourself doing much of that lately?

Maybe it’s the economy?

When times are tight, people get tight.

When people get tight, they can get worried.

When people worry, they can become defensive, aggressive, manipulative, territorial, and often, job-threatened.

                                                                     

Reaching agreement becomes increasingly challenging, and sometimes it feels close to impossible. It can be especially problematic when working with volunteer groups. http://bit.ly/bLAB9s

When your business or key issues come to a grinding halt, you can:

  1. Draw Straws
  2. Flip a Coin
  3. Go Bonkers
  4. Call in the Police
  5. Work it Out (Recommended)

                                                                      

Working it out, for two people –as those who are married, engaged, courting, living together, or partnered know all too well– means that someone must give up something.

Working it out for three or more might also mean giving stuff up, but more likely –if it’s to be any kind of meaningful reconciliation of divergent thinking– some type of collaborative compromising of interests is generally desirable.

Reaching consensus involves a synergistic process. It means that everyone within the group (team, task force, department, division, company) must agree at least somewhat with the resolve or conclusion or direction reached. Note “somewhat.”

Consensus-seeking can be a very effective leadership/teamwork method of problem solving because it inherently prevents any one person from “winning” a “competition.” Everyone involved must be able to agree that she or he can live with the way things are worked out.

http://bit.ly/c1DUbg

As a device for settling disputes, consensus-seeking flies in the face of traditional American brainwashing to win at all costs. It is (sorry, football fans) not the case that there always needs to be a winner and loser, and that there is no such thing as second place.

For those deep, dark, impulsive, no-constraints,

take-off-the-gloves moments,

go for a referee or umpire.

(You can also always call your Mother-in-law!<) 

                                                                         

For issues that will impact working (or living) together, consensus-seeking leaves all involved parties with some worthy scraps to cling to, allows everyone to save face, and usually prompts a process or procedure or product or production (ah, communicative benefits of alliteration!) to occur that is both measurable and accountable. Because it’s a group-effort pursuit! 

As leader/facilitator, Pfeiffer and Jones suggest in the University Associates Structured Experiences for Human Relations Training, you need to establish consensus-seeking “rules” to help ensure productive results by employing the following guidelines: 

  • No averaging,
  • No “majority rule” voting.
  • No “horse-trading.” 

                            http://bit.ly/bmoP3Z                                       

You need to influence group members to avoid arguing in order to “win” as an individual. Seek instead the best collective judgment of the group as a whole. Conflict on ideas, solutions, predictions, etc. should be viewed as helping rather than hindering the process.

Problems are best solved when individual group members accept responsibility for both hearing and being heard. Tension-reducing behaviors can be useful as long as meaningful conflict is not “smoothed over” prematurely.

The best results flow from a fusion of information, logic, and emotion (feelings). Need a little coaching help? Call me.

~~~~~~~~~~~~~~

www.TheWriterWorks.com  

302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You,

and God Bless all of our U.S. Troops and Veterans.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

No responses yet

Nov 11 2010

Customer Service Lessons From Our Military!

Adapted from an original archived blog post on this site…

WHY DO YOU THINK U.S. MILITARY

PERSONNEL ARE SO MUCH BETTER

AT RELATIONSHIP-BUILDING THAN

CORPORATE EMPLOYEES?

                                                                                                                                                                                                                  

What?  You think this isn’t true?  I’ve got news for you.  The comparison is not even close. 

Pick up your phone and call any U.S. Military installation with a request for information about any aspect of life on the base you’re interested in—from when’s the next parade, to how do you reach the person in charge of the USO lounge or the family service center, to whether it’s possible to arrange a tour for your child’s school class—and see what you get! 

Besides the standard “Yes, Sir!” and “No, M’am!” courtesies, you will (I’m willing to bet) be treated to honest, direct, friendly responses.  And sincerity.  I actually hear sincerity coming across on the phone. 

Oh, and odds are pretty good you’ll also speak with a real live human being and, on top of that, a real live human being who’s not sounding like you’ve just demolished her or his hopes for having a nice day with your interruptive call. 

You might even get someone on the line who sounds interested in what you have to say! 

Positively, you won’t be hearing sloshing ice cubes, straw-sucking and cracking gum on the other end. 

                                                                          

I’ve had this positive military telephone courtesy experience a number of times in recent years, but never gave it much thought until getting dissed or badgered or completely misunderstood in a few calls to big companies in attempts to identify the best and most economical services to buy. 

Then, I had the good fortune of making half a dozen ”blind” or “cold” calls to Dover Air Force Base to try tracking down a couple of sales prospects for a client of mine, and “like sunshine on a rainy day,” one after another, the nicest, friendliest, most helpful people I have called in months.  (And not so incidentally, they all spoke fluent English!) 

Each listened carefully without interrupting.  Each asked questions to help qualify my interests.  Each suggested names and numbers and situations I might want to consider and no one rushed me. 

One even gave me a very candid and objective assessment of what she though my odds would be with each of the four other officers she referred.

All I kept thinking was why can’t tech companies, as a prime example, take a page here?  Why does it have to be so difficult to be treated appreciatively and respectfully by a company I’m looking to spend my hard-earned money with? 

Why aren’t corporate telephone people standing on their heads to exude overkill courtesy to prospective and actual buyers?

Anyway, besides the fact that our blessed troops take pride in what they do, and are proud of the nation, and we the people they represent, it seems to me that the sense of discipline (and resultant self-discipline) our military personnel buy into is the single training difference (from businesses) that most impacts external public relations. What do YOU think? 

     Before I forget saying what should be said,

to every past and present member of the

Armed Services, not just today on

Veteran’s Day, but every day by all of us:

                                        

Thank you ladies and gentlemen

                                                 

for your service to our country! 

                                                                                                                

     So, do companies need to give demerits and KP duty?  Hmmmmm might be a damn good idea, actually!

~~~~~~~~~~~~~~~~~

www.TheWriterWorks.com  

302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You,

and God Bless all of our U.S. Troops and Veterans.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

One response so far

Nov 08 2010

911 Bosses

A good boss never needs 

                                         

 to thrive on emergencies.

 

Being prepared to respond to instead of react to emergency situations is the mark of a true leader. Just because you know CPR doesn’t entitle you to run around trying to stir up heart attacks. There is much to be said for running a business on passion. The mark of business greatness has more than once sprung forth from enthusiasm and commitment and high energy levels.

Henry Ford. Thomas Edison. Bill Gates. Steven Jobs. Andrew Carnegie. Mary Kay Ash. Frank Perdue. Oprah Winfrey. Walt Disney. Charles Schwab. Meg Whitman. Jeff Bezos. Add your own ___________.  

How many are or were full-time firefighters? Zero. How many could mobilize an effective strike force to handle sudden major upsets? All of them. While I believe it helps, one need not have been a Boy Scout to “Be Prepared.” One simply needs to be able to quickly sort through and prioritize options, mobilize and motivate others, and be willing to step up and take action.

Sometimes, of course, real life physical emergencies require taking action first.

It’s that little extra dose of instinct and clear-minded judgement that frequently makes the difference between –both literally and figuratively speaking– a saved life, a recovered fumble, a thwarted robbery, a prevented assault, or a ducked knockout punch.

                                                                         

Okay, you shrewdly suggest, then let me just work at developing my instincts and ability to judge people and situations clearly. Then I can go smooth sailing, downhill, in cruise control. (Oh, that it should be that simple!) Yes, that is indeed an admirable direction to pursue. And even partly attaining those qualities will take you far in most leadership circles.

But YOU are the key to YOUR success. For you to grow your sense of composure and self-control, which open the doors to instinct and judgement development, you need to become the world’s greatest student of your SELF! You can’t even begin to think in leadership terms –emergencies or otherwise– without first knowing yourself and understanding what makes you tick.

It might help to make a list for yourself of 

all the ways you can learn more about you

. . . and start tackling one item at a time.

                                                                            

From experience with many business and professional practice owners and managers, I can tell you with great certainty that just three weeks of solid commitment to do one thing each day to learn more about yourself will make you a stronger, happier, more effective leader.

Why wouldn’t it? After all, the more you know about you, the easier it is to figure out others. The easier it is to figure out other people, the easier it is to motivate and inspire them. The more you can motivate and inspire others, the greater the leader you become. Over-simplified? Nope. But it’s not easy either, unless you choose for it to be. Leadership is in fact, a choice!

And handling emergencies is a routine function for a strong leader… but it’s always a good idea to keep a fire extinguisher handy, just in case.   

~ ~ ~

 302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

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Nov 07 2010

Best Buy Return Policy

 If your business return policy

                                 

is this UNfriendly, you

                                      

may want to rethink it!

 

Now you KNOW that while I frequently beat up on government incompetence (being as how it’s so-well earned), that I hardly ever jump on any business.

But this email came to me today, forwarded a few hundred times. That fact alone made me immediately skeptical, so I checked out the policy link at the bottom, and came away awestruck.

Customer insensitivity is one thing, but the kind of top management stupidity that fostered this ridiculous policy (in this kind of economy no less) deserves to be heavily publicized.

The boxed text speaks for itself. It’s too bad that some businesses, like BEST BUY, see the need to run roughshod over the consumer public like this.   

BEST BUY 

If you purchase something from Wal-Mart,  Sears, and other reputable stores, and you return the item with the receipt, they will give you your money back if you paid cash, or credit your account if paid by plastic.

   I purchased a GPS for my car: a Tom Tom XL.S from ‘BEST BUY’.

They have a policy that it must be returned within 14 days for a refund! So after 4 days I returned it in the original box with all the items in the box, with paper work and cords all wrapped in the plastic. Just as I received it, including the receipt.

I explained to the lady at the return desk I did not like the way it couldn’t find store names.

The lady at the refund desk said, there is a 15% restock fee, for items returned. I said no one told me that. I asked how much that would be. She said it goes by the price of the item: $45  for you.

 
I said, so you’re going to just walk over and put it back on the shelf then charge me $45 of my money for restocking? She said that’s store policy. I said if I bought a $2000 computer or TV and re-turned it, I would be charged $300 restock fee? She said yes 15%. 

I said OK, just give me my money minus the restock fee. 

She said, since the item is over $200 dollars, she can’t give me my money back! Corporate has to do that and they will mail you a check in 7 to 10 days.! I said ‘WHAT?’
It’s my money! I paid in cash! 
I want to buy a different brand..
Now I have to wait 7 to 10 days. 
She said, well, our policy is on the back of your receipt. 

I said, do you read the front or back of your receipt? She said well, the front! I said so do I. I want to talk to the Manager! 

So the manager comes over; I explained everything to him, and he said, well, sir they should have told you about the policy when you got the item. I said, no one has ever told me about the check refund or restock fee when I bought items from computers to TVs from BEST BUY in the past. The only thing they ever discussed was the worthless extended warranty program.

 
He said, well, I can give you corporate phone number. I called Corporate. The guy said, well, I’m not supposed to do this but I can give you a $45 gift card and you can use it at BEST BUY. 
 
I told him if I bought something and returned it, you would charge me a restock fee on the item and then send me a check for the remaining $3? I told him to keep the gift card. 

I’m never shopping in BEST BUY ever again, and if I’d been smart, I would have charged the whole thing on my credit card! Then I would have canceled the transaction. 

I told “Mr. Corporate” that had I done that, I would have gotten all my money back including their stupid fees! He didn’t say a word! 

I informed him that I was going to e-mail my friends and give them a heads-up on the store’s policy, as they don’t tell you about all the little caveats. 

So please pass this on. It may save your friends from having a bad experience of shopping at BEST BUY.

It’s true! Read it for yourself!!Best Buy’s return policy

CLICK ON THE BLUE LINKS ABOVE TO VERIFY!

EVEN if this customer was “wrong,” he was right!

If your business can’t afford bad word-of-mouth, make sure all your policies are user-friendly and easily explained and supported, and that your people know how to handle situations like this better than this.  

~~~~~~~~~~~~~~~~~

 

www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson

Make today a GREAT day for someone!

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