Dear Doctor . . .

Everyone who deals with

you –personally or  

professionally– already

KNOWS you’re a doctor.

Dear Doctor, On behalf of all those people who visit and speak with you, and who deal with you on a personal and/or business level –but who think they need to choose to be intimidated by you– please do all of them (and your professional self, and of course your healthcare practice) a really big favor:

Acknowledge, and act, and speak the truth.

Be a real person.

Don’t cast your title to the wind. You’ve worked hard for it. You’ve earned it. It’s something to be proud of. But you know what? Healthcare is serious enough. Lighten up a little and watch what happens!

Step down from the pedestal that those who surround you all day put you on (“Yes, Doctor”; “No, Doctor”; “Whatever you say, Doctor”). As you communicate with businesspeople, remember that –not very unlike many of them—  you are a regular person with special knowledge and special skills.

Those attributes do not make you a special person. This is not a come-uppance rant. This is reality. I have had the privilege of working personally with nearly 2,000 doctors in the last 30 years as a practice development consultant and as a personal and professional counselor. Here are some things I learned:

Doctors are bred to have their heads in the clouds. That they are all people who excel academically is not in dispute. That doctors who wallow in their achievements is not only distasteful to others, it also serves to undermine healthcare practice success by pulling the rug out from under the mainstays of patient and referrer loyalty.

Only you, dear doctor, can make yourself a special person by the ways that you communicate with your patients and their families, your office and professional staff, detail reps, practice development people, consultants, staff trainers, equipment and e-system suppliers, hospital personnel and affiliate operatives, insurance providers, local media people, and the communities you serve . . . oh, and perhaps the hardest of all entities: other doctors.

When a doctor is called “doctor,” it is more out of habit and fear than out of respect. Doctors who gain the most respect are those who introduce themselves by their first names. Many people unconsciously process the ways they size up doctors who flaunt their titles as being insecure, self-indulgent, and insensitive.

Well, yes, doctor, you do make a point: it is true that you deal with human lives and with issues involving physical, mental, and emotional well-being and so need to separate yourself as a professional in the patient’s eyes.

But you also know as well as anyone that the less stressed a patient and family tend to be, the quicker the path to healing and recovery. Titles are pompous and unnecessary barricades to free-flowing communications. Anything that short-circuits communications flow can create stress and anxiety, and misunderstandings..

Excel instead at the ways you present yourself and your ideas and findings and suggestions and recommendations. Excel at “bedside manners.” Excel at how you present yourself to the outside world, to how you are (forgive the crassness) “packaged.”

Find people who are as professionally skilled at marketing and writing and persuading as you are at medicine.

Straight from the shoulder: Do NOT rely on the ideas or execution of ideas put forth by loving, well-intrentioned spouses or office managers or in-laws, or parents, children, med-school classmates, your neighbor’s 17-year-old computer whiz or some SEO “expert” who jumped into your Facebook page.

DOCTORS: Want some free tips? Seeking help fining respectful experts? Proven practice development steps? Call or email me and let’s chat. No fees for getting acquainted.

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  Hal@Businessworks.US 

  Open Minds Open Doors 

 Thanks for your visit and God Bless You.

  Make today a GREAT day for someone!

1st, 2nd, 3rd, 4th, 5th Generation? . . . 

There’s no business

like family business!

~~~~~~~~~

Nothing can compare. Quarrels, in-fighting, misunderstandings and manipulating. Pulling rank and playing of the grandparent or favorite son card. And, oh yes, the hidden card trick, where one never knows which in-law is behind which cousin’s back. Someone almost always does all the work, and someone else does almost none. Teamwork is often  just a facade. And no one dares to “jump ship” even when the engines seize up, the bilge pumps fail, and the deck is ankle-deep in water.

~~~~~

There are 30 million small businesses in America. My best guess is that at least half and probably two-thirds are some form of family business. Please correct me if you think this is way off base.

A husband or wife gets fed up with his or her job and quits (or is downsized out) and recruits full or parttime help from a spouse to venture out into some entrepreneurial venture. They work out of their kitchen or garage, secretly aiming to be the next Bill Gates. (But there’s always a little anger present.)

I’ve seen hundreds of kitchen/garage businesses. Here’s just a handful:

• “Clear Windshield Wiper Blades” that prevent accidents in the rain (Uhhuh!)

• Interlocking Plastic Bottles that allow twice the shipping space (But collapse the truck!)

• A revolutionary new accounting system that questions you daily (Daily?)

• The world’s greatest non-literary cultural magazine (Quite a feat!)

• A never-before, unheard-of approach to leadership training (Maybe “proven” would be more desireable?)

• A no-fail-no-lawyer-needed-do-it-yourself last will and testament (Who cares after they die?)

• An online course: “How to Make a Million Dollars in 24 Hours!” (Right. Rob a bank?)

Or, with some good fortune, there’s an inheritance involved — staring you straight in the face. A business someone in your family launched (or carried over from a prior launcher), and now –voila!– it’s yours. Except you didn’t want it, know nothing about it, and have little choice except to step in and keep it going, at least until you can plan an escape!

Or, you’re simply buried under excess relative tonnage doing a job you don’t care about but that puts food on your table, and with the current lunatics in the White House, you just never know when some real job that actually suits and challenges you might ever surface (probably not until long after November 6, 2012).

Here’s the deal, spiel: If you are in a family business and everything is copacetic and chugging along to your satisfaction, God has been good to you. You are a rarity. Click off this site and go watch TV. Thank you for visiting. If you are struggling with a struggling family in a struggling family business, know, first of all, that you are not alone!

You must decide if you are going to stay with it and take advantage of the guaranteed job opportunity that very few people ever get, and make it work. Or pack it in. If you choose to leave , you owe it to those you leave to make it as easy for all of them as you possibly can. They have tolerated you just as you have them. And they’re family!

If you’re going to stay and make the effort it takes to get things moving, you’ve got to get things moving. You can’t screw around with a family business —any family business– in this economy. Make it go. Or go! Staying the course means reassessing where you are and how realistic your goals are. It means becoming a sensitive leader.

You are not captaining an atomic submarine. There’s no need to push. Relatives move more productively when they’re pulled gently in directions that best suit each individual’s strengths. Charm and personality belong in the customers’ faces. Organization and discipline in operations. Creativity in marketing. Financial skills . . .

You get the picture. Be careful as you start any new exercise to go slowly at first and to listen carefully to other’s suggestions and ideas. Bring in outside experts when necessary and shop carefully for consultants and suppliers who show you that they think like you do and that they understand the sensitivity and trappings of family dynamics.   

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  Hal@Businessworks.US   302.933.0116

  Open Minds Open Doors 

 Thanks for your visit and God Bless You.

  Make today a GREAT day for someone! 

With America’s ship

sinking, and “Captain”

 Obama busy arranging

 deck chairs, is YOUR

business credit rating

on its tippy-toes?

Would it matter? What would you (or are going to) do about it? What’s in your best interests? Your family’s best interests? Your customer’s and employee’s best interests? Is that concrete or quicksand beneath your feet? What are your personal circumstances that cornerstone (and that undermine) your business?

To what extent should you care about other’s opinions and evaluations? If your answer to that question is that it depends on whose opinions and whose evaluations, can you identify those “influentials” and jot down their names on scrap paper? Can you rank them 1-10 in terms of importance?

Can that list serve as a priority action plan target for you? 

What’s your best guess about how long ’til you can bolster or reverse your current business situation? Do you think this is another “that depends” answer? If so, what exactly does it depend on? Do you truly believe that, or are you just making convenient excuses? 

Is it worth it to answer all these questions? (It is if you’re a real entrepreneur!) Are you a real entrepreneur who has cut out your own path in the world? Or are you a make-believe entrepreneur who’s simply been in the right place at the right time to inherit someone else’s (parents? grandparent’s?) dream? Or are you making that dream reality?

Are you shifting back and forth through the gears, or coasting along in cruise control? How committed are you to your SELF and your ideas and your business . . . really?

What if anything do you need to do right now to shore up your small business or professional practice enterprise to withstand the increasing fragility of marketplace, industry, and national government credit rating downgrades? What do you need in order to get these steps started? How will you get there? 

Are you really paying enough attention to sales? Are your sales efforts as productive as you want them to be? How can you boost these efforts? Are you focusing all your resources on growing sales or on growing debt? Have you considered that your business will never make money by turning off light switches?

Can you increase revenues by courting existing and past customers more often and more attentively? Are you putting too much energy, and time, and money into trying to open new markets and gain a new customer base? Do you know that such efforts are probably ten times less effective than focusing on past and present business?

Are you tired of answering these questions? Did they make you think?

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 Open minds open doors

 Thanks for visiting.     God bless you. 

  Make today a GREAT day for someone

Okay, Politicos, 

now we have

a debt ceiling…

but guess what?

… there’s no FLOOR!

 Is there anyone left in America besides politicians and some really dumb, leftwing extremists who think that having a compromise solution to the debt ceiling crisis will suddenly and miraculously eliminate the economic quicksand beneath our feet?

SOLVING THE ECONOMY IS A BUSINESS PROBLEM THAT HAS BUSINESS (not social-reform) SOLUTIONS.

The economy is not a political football for manipulating votes. It is not a feel-good or politically-correct issue. It is not going to be resolved through compromise. It is not a this or that side of the aisle affair. It is ready to explode on every side of every aisle. And in your wallet! 

I have never been a “sky is falling” Chicken Little alarmist in my life, about ANYthing, but now? Well, it’s become increasingly harder to ignore the warnings. We have reached a point in our nation’s economic history where we need to stop fantasizing and start facing reality.

At least one leading economy guru is warning that 2012 can begin to bring 50% unemployment, a 90% drop in the stock market, and 3 successive years of 100% annual inflation. This is not a “loose lips” guy. The voice belongs to Robert Wiedemer. Dow Jones calls his work a “bible.” Standard & Poor says his “track-record…demands attention.”

Yeah, well, so what? you might say because you’re an entrepreneur and you don’t own any big deal stock market stock anyway, and your business has made it this far so you know you won’t be unemployed. Besides look at the talent pool you’ll have to draw from. Okay. Maybe. But how about the good odds of getting to $28 a gallon for gas?

You fill up your 18.5 gallon gastank sedan

at the pump… Cha-ching! Okay, let’s see,

that’ll be $560… uh, cash or credit card?

No, huh? Do the math.

And hope you don’t own anything bigger than a mid-size sedan.

The point here is that Mr. Obama inherited a mole hill and has made it into a mountain. In the process, he has done everything humanly possible to avoid solving this business problem economy with business solutions. The Congress hasn’t done a whole lot better but at least they’re trying to cut spending and taxes. That’s a beginning.

As small business owners and operators, we need to accept that the range of the survival options continues to shrink, we must rise to the occasion, face reality, and –in the same entrepreneurial spirit that launched our businesses– begin to fend for ourselves.

This government is 100% unreliable, 100% incompetent, and 100% committed to the destruction of our free enterprise system. We can’t change the fact that we’ve been stupid in the voter booths, or that we’ve failed to play more active roles in influencing others. But we can choose to change that right now. Right this minute.

And the more of us who are willing to step out of our hectic lifestyles to help others see the oppression that’s driving record unemployment and record inflation, that threatens to continue undermining and ultimately destroy the cornerstones of our business and family existences, the better our chances of averting impending disaster.   

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 Open minds open doors

 Thanks for visiting.   God bless you. 

  Make today a GREAT day for someone! 

Economy-crunched small businesses, stampeding to reduce payroll, need first to pull back the bells and whistles.

S C A L E   I T   B A C K.

Ideas, Proposals, Recommendations, Products, Services

Stop to think about it: If YOU are having trouble affording employee costs, your CUSTOMERS may be having trouble affording your product and service “extras.” [Restaurants have been scaling back since 2008 by offering better quality in smaller portions on slightly smaller plates!]

Let’s say you’re a consultant, and know in your heart of hearts that a client organization you work with needs to develop three new levels of consumer goods and services to stay competitive, but you also know that their naive management has failed to get its arms around the budget stranglehold that White House pressure has put on them.

You can lay it all out for them , knowing they will never pay your fee, and go down with the ship . . . or chunk up your recommended action plan to address just one new level, leaving the other two to simmer until the first of these can produce enough revenues to cover the investment and your fee, setting the stage for a level two proposal.

It’s worth the reminder that, as my father was known to exclaim and as Giovanni Torriano was first credited with recording the phrase in his Second Alphabet in 1662, “You can’t get blood out of a stone.”  And while we’re on the subject of hard subjects and difficult feats, you may want to accept the inevitable and just agree to “bite the bullet.”

In other words, when you can see that your proposal carries with it the hand-wrenching anguish that forces your client to back away from the table, scale it back. What can be accomplished by eliminating the bells and whistles and still manage to develop a new first level that’s acceptable, that can be expected to perform adequately?

Does this put a burden on you? Of course. When you may have been thinking you could do a $15,000 fee project, you find yourself settling for a smaller $4,995 fee project. What’s the answer? Do it with a $15,000 fee attitude, and use the extra time to get out and sell another client or two on projects that total $10,000.

So, now what? You lose $5? Ah, but now you have three clients and can more safely hedge your bet. If you work at it you may also generate $45,000 total a short way down the road, instead of just the opening effort for $15,000.

You can do this. The point is that everyone in business has reached a point of struggle (or at least substantial concern). How much further can this go? Will we have to go belly up? How can we pay the bills? 

Bottom Line: WE HAVE TO RISE ABOVE THESE KINDS OF THOUGHTS AND FOCUS ON HOW TO GET INCREASED SALES NOW BY OFFERING DECREASED FRILLS.

Force yourself to take a good hard look at what you’re selling and to whom. Can it be streamlined and priced lower without losing value or impact or safety? Can the excess packaging be eliminated or relaced less expensively without risking damage? Can you use 2-day Priority Mail instead of more expensive overnight shipping? 

Can you make arrangements to package the cars you sell with a gas or routine servicing giftcard? Some lawyers are doing reduced price packaging of basic family and couple’s wills. Some chiropractors will do basic 2 for 1 adjustment visits. The travel and hospitality industries constantly offer discount incentives that strip away luxury cost extras.  

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Hal@Businessworks.US 302.933.0116 

 Open minds open doors

 Thanks for visiting.   God bless you. 

  Make today a GREAT day for someone! 

I grew up with unreasonable demands being made on me and my brother and my mother by my alcoholic father. I began thinking that that was life, and all the other stuff that came my way from teachers and coaches and bigger older kids was just more of the same. So were the demands of college, grad school, and parttime jobs. Or so at least it all seemed.

The more I kept inside, the

tighter, more withdrawn

and resentful I became.

Ever feel that way yourself, or am I just imagining? Don’t we all hold onto some kind of resentment? If it has to do with responsibility, maybe it knots up our shoulders. If it’s a love relationship, it may give us chest pains or heartburn, sadly sometimes heart attacks and heart disease.

Some experience “butterflies” in their stomachs, pains in their lower backs, or legs. We get headaches when oxygen and blood flow get sidetracked from traveling freely through our necks and end up like crimped garden hoses. We run to surgeons and chiropractors and massage therapists and drugstores and liquor cabinets for relief.

Did you ever have such an explosive feeling inside that you wanted to scream, but you ended up instead making some feeble guttural sounds, swallowing the wrong way, coughing or choking, or perhaps you simply stuffed food down your throat because it’s hard to express how you feel when your ability to speak is blocked with food?

All of these symptoms and often not-such-good solutions are magnified for small business owners and managers. Besides all the everyday life stresses of family and friends, small business owners and managers cannot leave their workday traumas at their workday worksites. Doing business 24/7 is what life is about. Entrepreneuring takes guts!

When you own or run a business,

you even dream about it!

If someone insults a corporate or government guy at work–and hopefully this is a rare or never occurrence–he may feel resentful and carry it around, or dismiss it, or confront it. Insults are standard daily fare, however, for many if not most small businesses, and the pressure is enormous to not dismiss it or confront it reactively. 

“Trading insults” leaves us with more insults than we started with!

By reacting insread of responding, it will surely come back to haunt

because only reacting opens the floodgate to OVER-reacting! 

So if all of that is the valley of darkness,

how do we rise up into the light?

Well, here’s how I did it. Try this little recipe.

You might pleasantly surprise your SELF! 

First is to acknowledge that we harbor resentment and identify what circumstances or to whom we attach the ill feelings. Next is to take some deep breaths to better circulate that oxygen and blood flow. Then ask ourselves if it’s really worth hanging onto the upset feelings and to what ends or purpose?

Is it worth “hanging on” in exchange for the bitterness to take its toll on our one and only bodies that we want to have usher us into long happy and healthy lives? Take some more deep breaths. Are you so stubborn that you’re willing to give up years of life in exchange for not being a big enough person to forgive? Isn’t it time to move on?

Watch how good your body starts to feel when you finally agree to answer those questions honestly and let go of that resentment you’ve been harboring all these many days, weeks, months, years.   

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 Open minds open doors.

 Thanks for visiting.  God bless you. 

  Make today a GREAT day for someone! 

The best source of business

 is always existing and 

 past business.

What have you done lately about resurrecting contact with old friends and business associates? The amount of time, money and energy plowed into developing new business in new markets with customers and suppliers who’ve never heard of them is a phenomenal waste. Put the same effort and resources into those who already know you. 

Even brain-dead politicians know this. Why do they concentrate campaign efforts on those who have supported them in the past? Because to those people (voters), they’re known entities, and that alone is often enough to trigger contributions or in the case of business, sales. There’s no need to start the get-acquainted process from scratch.

“Go straight to the heart of the matter,”

(my father always told me!)

At the heart of winning more business in as catastrophic an economy as we’re living with, is the need to revisit, renew, and re-cultivate old friendships, old acquaintances, old customers and clients, old suppliers and vendors, old investors and lenders, old employees and employers, old partnerships and alliances. ALL former supporters.

These are people who you may have lost touch with (and perhaps on purpose), but with rapidly changing times often come changing more receptive attitudes. Someone who was an employee and left for a better career move may now be in a position of being a customer, or a referrer, or a supplier, or even an investor! How will you know? Ask.

Small business owners and managers typically avoid past contacts for many reasons, but none of those reasons (unless they would open some legal wounds) are good reasons for glossing over possible resources who have a favorable impression of you. Spend your time, money, and effort there instead of digging up new prospects!

When you communicate your message to someone who knows you, you can skip all the preambles; there’s no need to waste words explaining who you are and where you came from and how you do what you do. Go straight to the heart:  

• “I know it’s been awhile, but I thought you’d be especially interested in . . . because . . .”

Or . . . 

• “As soon as we put out this special (new product or service, warranty, price deal), I was reminded of how it would/might/does/could have great value/appeal/interest to/for you, and thought you may be interested in this ‘sneak preview’ of . . .”   

In the end, it’s all about consistently using the best sets of words to deliver your message, and targeting past and present business contacts which allows you to engage their interests without having to have them get past the preliminaries of who you are. That small difference puts you a giant step ahead in the sales or recruitment process. 

Oh, and a no-brainer by the way, you can also reach these people and get them to your website, store or office with personalized (free) emails or (inexpensive) postcards instead of extravagant network TV $pon$or$hip$.                                                                                                                 

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Hal@Businessworks.US  302.933.0116 

  Open minds open doors. 

 Thanks for visiting. God bless you. 

   Make today a GREAT day for someone! 

TY, Thank You, THX,

Thanks, Appreciation,

Appreciate, Appreciated,

Appreciative, Grateful,

Gratefulness, Gratified,

Gratification,  tks, Please,

Pls, YW, You’re Welcome!

Have you paid off  your TY IOUs lately? Do you have a list of them? Are they in some order? Which ones are the oldest? To whom do you owe more than one TY? What are they for? What were the circumstances? How long ago exactly was the favor or courtesy or thoughtfulness extended? Might it now be time to clean some of these up?

If you don’t have one, let’s start with a business list, then move on to personal, or vice versa if you prefer. I like to keep a thank you list next to my desk phone, divided into two columns: “Calls” and “Emails.” I add to them during the day between meetings, other emails, and other calls, and cross out the ones I’ve handled as each day passes.

Why? Who Cares? EVERYone cares. Which also answers the question “Why?” Simply put, there can be no better investment of your time and energy for boosting your business and personal reputations. And sales pros will tell you that personal and business reputations built on these courtesies translate directly to sales.

Oh, and let’s not forget that long-lost art of a personal handwritten thank you note stuck in the mail or office inbox. There is NOTHING compares with receiving one of those. And the busier you are, the more impact a note from you has. In other words: The more personal you can make your expression of thanks, the greater the impact!

It’s hard to beat a message that has a little hug hanging on its coattails!

Probably needless to add, but it’s well worth remembering: It’s also FREE, which makes it a no-brainer practice for business owners and operators, and especially for professional practice principals, who are seldom regarded as grateful for their patients and clients! 

Social media subscribers probably use the expressions in this post’s headline more than any other segment of society except Salvation Army Santas. It’s become standard fare Internet ettiquette. It’s the sub-culture of long-distance communications dipped in politeness and exchanged for the world to see, but seldom felt from the heart.

Twitterers send Tweets. If you like the Tweet, you respond mostly with a RE-Tweet (or RT) as a polite form of endorsement. Someone whose Tweet gets an RT, inevitably returns a TY (Thank You) note Tweet to that endorser. That endorser may send (Tweet) yet another note, like YW (You’re Welcome).

It’s said that these kinds of exchanges are all cover-ups for the acknowledged impersonalness of social media communications, that they somehow compensate for handshakes and eye contact and voice tone and inflections. Well, they don’t really. Not much could. But they do set social media cordiality apart from other media forms. 

Anyway, Thank you for visiting. I am truly grateful for the minutes you spent here, and if any of what I said is helpful to you in any way, well . . . YW.

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Hal@Businessworks.US  302.933.0116 

  Open minds open doors. 

 Thanks for visiting and God bless you. 

   Make today a GREAT day for someone! 

Who knew?

You can end up going 

under when you’re

too over-the-top!

The boy who cried wolf… the lady doth protest too much… the sky is falling. Doomsday attitudes breed doom. We become what we think about!  

The more we think it, the more we bring it on. We become what we think about. We all know the type: the doom and gloomer — no matter what we say or do, it’s “poor me!” and “the business can never survive.”

Well, guess what? If that’s what we believe, we can bet our butts that that’s what we’ll get. We become what we think about. Why do we make it so hard on ourselves to unravel the tangled web of negativity that’s wrapped around our brains? We know better, don’t we? I mean this ain’t rocket science. It’s attitude. It’s a choice. We choose it!

So why do we choose negative thoughts and pessimism when we can just as easily choose positive thoughts and optimism? But it’s not “easy” we say. Well, then that too is a choice. We can choose to make it easy. Sounds good, but a whole lot of the problem is that the tangled web is full of then and there and if and when instead of here and now. 

Choosing to focus our minds on the here and now present moment as much as possible throughout the day (and night) is the healthiest place to be — physically (to prevent accidents, mentally (to prevent errors), and emotionally (to be able to respond instead of react!). It’s not possible 100% of the time, but it certainly can be more than it is!

We’ve all seen examples in every walk of life of unlikely people performing majestic feats only because they believed they could. We become what we think about. Believing in our selves, in things, relationships, sales, profits, innovation, productivity, and performance delivers the goods where hard work alone cannot.

I am now writing my second commissioned memoir. Both books are about a believer who has surpassed all odds –including threats at gunpoint– and succeeded by every life’s measure:

Both men believed so hard in what they were doing (and curiously couldn’t have been farther apart in their pursuits — home fabrics and public service for one, driving faith-based reform into the rough and tumble trucking industry for the other) that, without even trying, they put themselves in the right places at the right times and became winners!

Either of these men could have easily quit at any time, and lived a comfortable life, but both believed there was more to it than that. Both believed in service to others. Both had a here and now focus. Both choose prayer and faith as primary tools to nurture and support their belief systems.

Neither ever ventured “over the top”in their words and deeds, or in the ways they treated and respected others — employees, customers, suppliers, advisors, referrers–  and most importantly, their families. They were models of humility, trustworthiness, self-confidence and, though neither would admit it: inspired leadership.

In both cases, the fact that their competitors put their businesses under by talking too much and performing too little proves the point that over the top attitudes can drive business under. 

More on success? No compensation involved, but I heartily recommend Malcolm Gladwell’s book, OUTLIERS. Short. Fascinating. Challenging.

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Hal@Businessworks.US  302.933.0116 

  Open minds open doors. 

 Thanks for visiting and God bless you. 

   Make today a GREAT day for someone! 

When’s your statute 

 of limitations run out 

for non-financial debts?

Have you exceeded your limits? What are they? Have you exceeded your expectations? How much do you owe to whom? (Gratefulness, not money!) What’s preventing you from being grateful? Laziness? Ambivalence? Dumbness? Heart of stone?

Have you chosen for the passage of time to max out your ability to say, “thank you”? There are some immediate gratification lessons to be learned on Twitter. Just watch how fast people thank one another! 

Now, this next statement will send accountants and tax attorneys over the edge of the cliff (a good beginning you say?) because “appreciation”and “interest” have such different meanings:

Appreciation has no compound interest attached . . . except by the receiver.

It (“appreciation”) is just a way of expressing gratitude.

I recently received an email from a former student of some 30+ years ago, who said she had tracked me down on Google, and had thought often during her career what an important influence I had been as her professor.

She told me she had been highly successfully specializing in the subjects she had originally studied with me. She knew, she said, a great many years had passed, but she just wanted to say “thank you!” and let me know how valuable my teaching had been.

Do you know what a million dollars feels like? For me, that was it! But only, mind you, because I’m still alive. Imagine if the email never…

Maybe the idea of a response time ceiling on non-financial debt is not in any one’s best interest. Maybe it’s a good idea to read that last sentence again?

When we put off saying thank you, we lose credibility or we put ourselves in the category of being unworthy, or we’re simply forgotten about. Is that a place we want to be? Is that a place we want our businesses to be?

Does it –in the long run– cost us positive growth opportunities to be considered unworthy or not credible or unappreciative? By internalizing accumulated expressions of gratitude, instead of being timely, could it cost us some stress? Health? Hmmm. Thank you for your visit! 

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Hal@Businessworks.US  302.933.0116 

  Open minds open doors. 

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