Going under

and around

business problems

guarantees no solution.

Unless you tackle troublesome issues head-on, answer questions and respond to your messages promptly, you can be sure they’ll still be around on your next visit, and will no doubt have gathered velocity, weight, and momentum while awaiting your return.

Okay, easier said than done, right? Well sure, if you choose to make it hard on yourself. You can be certain that if you consciously or unconsciously choose for something to be hard, it will be. “Yes, but…” you start to reply. Don’t choose to “yes-but”; choose instead to get on with solving the problem.

Then, no matter which way the chips fall, the next step is to choose to get over it! (Because dwelling on what did or didn’t happen is itself a problem –an interruption– and can become worse than the original.)

There is no time in either life or business to dwell on what did or didn’t happen. We all root for teams that lose, but by mentally and emotionally hanging on to a loss, we actively set ourselves up to be losers ourselves. Wishing and hoping are childhood fantasies that accomplish nothing. Only action speaks.

Only by taking action steps can we expect to have the possibility of a favorable outcome.

“Well,” says you, “I can’t always jump on every problem that comes along. It’s too interruptive. And I already have too many interruptions to deal with every day!”

In case you’ve somehow missed what I’m about to say in response, let me be loud and clear about it:

BUSINESS LIFE . . . entrepreneurship, management, ownership, partnership, counseling and consulting, investing and lending, designing, inventing, innovating, creating, being engaged with any form of business . . . IS: One big interruption after another. But it’s why you get the big bucks!

One big interruption after another. People knock on your wall, waltz into your workspace, call you on the phone, slip notes under your door, send you 347,000 emails a day, throw pebbles (bricks?) at your window. They step up to your breakfast table, lunch table, dinner table, meeting table, and call to you under the bathroom stall.

Sometimes it seems that all of these things are happening at once. It’s your job to separate, sort out, prioritize and respond. And even as you perform these functions, yet more interruptions are bound to occur. This is also why we all need some time away once in awhile.

Small business owners notoriously deal best with turning interruptive problems into productive opportunities. Corporate types expend all their energy analyzing every interruption that comes along. They use all forms of committees and groups and teams to do this, but analysis paralysis is the byproduct.

Got Government? Government sleeps and sweeps stuff under rugs hoping it will just go away, or that someone else can solve the problem at hand so that government can step into the spotlight and take the credit. When everything’s under the rug, nothing is really “interruptive.”  The rug just gets hilly in spots. And productive, it ain’t!  

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Hal@Businessworks.US or 302.933.0116

 “The price of freedom is eternal vigilance!” [Thomas Jefferson]

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

BEING TOO GRATEFUL?

Is there such a thing!

The only person who finds it annoying to hear you say “Thank You” over and over is someone who is too self-absorbed to routinely express appreciation, or just too ignorant to consider it, or who is insecure about speaking up. Many people fear being too “overkill” thankful. There is no such thing.

It’s a well known fact that human beings value and respond positively to “Thank You!” especially when it’s delivered sincerely. Don’t you? Think about it. How much can you say it? It’s never too much. Point to one single instance in the world in all of history where someone has died from being too grateful.

So how can you best cultivate all these positive responses in your personal, professional and business lives?

By letting more people know more often how much you appreciate their efforts on your behalf, no matter how insignificant they may seem.

Besides making them feel good, you’ll get more smiles and better service.

Is there anyone reading this who would not enjoy getting more smiles and better service? Really.

So start practicing when you wake up in the morning. In the bathroom mirror. To your spouse and kids. With neighbors. With fellow commuters, associates and employees, partners, advisors, investors, lenders, referrers, suppliers, vendors, visiting sales reps, OF COURSE CUSTOMERS. (Being continually grateful is the highest form of branding!) Thank the guy who fills your water glass at lunch.

You get it, right? Thank you.

Make it as much of a habit as brushing your teeth and fastening your seatbelt. It really is not hard. Simply prove to yourself how smart your brain is, and just choose it! (Thank you!)

Okay, says you, you’re just looking for work. Guess what’s the fastest way to make a positive impression to give yourself the competitive edge boost in your job search? A prospective employer (or client) takes you to lunch to size you up –to make sure you know where the napkin goes, and that you don’t order whiskey shots with your eggsalad sandwich.

You thank the maitre de or hostess, the waiter or waitress with every table visit, the bus boy who cleans off the table, anyone and everyone. If it doesn’t help you get a job offer, the prospect isn’t worthy of your talents and upbeat personality (Go back to the first sentence at the top of this post to see what you’ve got; be glad for not working there).

Oh, and while thank you’s will certainly not replace raises, bonuses, 401ks, healthcare plans and insurance coverage any time soon, you’ll be surprised how your increased use of them with employees will have the effect of minimizing these kinds of concerns as contentious issues, and there’s no better way to motivate your troops!

Try just 10 more thank you’s a day for one week, and see what happens.

You’ll thank yourself.

Then what?

What’s next?

Hmmm, well maybe think about trying “Please” more often?

. . . Hey, thank you! 

                           

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Hal@Businessworks.US or 931.854.0474

 “The price of freedom is eternal vigilance!” [Thomas Jefferson]

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

Pretending to enjoy the

Royal Wedding Kiss when you

haven’t even had a hug

since mid-March                                                                                      

Trying to “think green” when there’s none in your wallet. Rooting for the San Diego Padres and Minnesota Twins to finally break into double digit season wins when your own favorite team is tumbling into last place. Thinking that yet another White House-prompted stomp on small business is crushing . . . until you see the tornado devastation.

Laughing with a new puppy and new baby until it’s scoop-up and diaper-change time, or waking up to wailing cries and incessant barking. Thinking that Mid-East violent turmoils are too far away to be concerned with. (Are they?) Struggling to reconcile government reports of climbing unemployment with government reports of growing job creation.

Network media news ends every broadcast with sports, weather and some new medical discovery of traumatizing side effects (including the possibility of, of course, death or extended misery, or both) from breathing air, drinking water, sleeping too long or too short, eating health food, getting check-ups, singing . . . you know the rest.

Gas prices are headed to $8 a gallon, but not to worry; it’s okay, we’re told because gas prices in Europe are even higher and have always been higher.

We’re just starting to catch up with other countries.

Oh, sorry, I should have known there was a good reason to not be upset with having to second-mortgage my house to pay for gas for my car.

Gee, I guess I’ll just take it on the chin that skyrocketing food costs result from higher shipping costs which result from higher gas prices which –advises Mr. Obama– we should just suck it up about, or just trade in our cars to get more energy-efficient vehicles so that rising gas prices don’t become an issue.

Well, of course. Why didn’t I think of that? 

Every human on Earth has a different comfort zone. Physical, emotional and intellectual comfort parameters vary as dramatically as individual personalities. Think about that before you approve the next marketing creation (and accompanying expense) that’s thrown your way. . . especially for misguided online productions: the majority.

Your comfort zone, were you to draw a circle around your body, can vary considerably depending on location, environment, circumstance, and others around you — also where you were born and raised. Human space needed to function comfortably in Hong Kong is far less than that required in rural Texas, or Manhattan vs. Waterloo, Iowa.   

Get outta my face! Get outta my space!

Just how far do you “go with the flow”? How does physical proximity impact personal selling? Presentations and demonstrations? Business meetings and lunches? Golf? Giving visitors tours of your facility? What about the use of space in your ads, banners, direct mail, packaging and labeling, client reports, promotional materials, forms?

Then there’s the past, present, and future comfort zones. We can gain great comfort from reminiscing so it’s easy to get ourselves hooked on thinking about past events, ideas, and people. The future is at least equally compelling to many. And drifting periodically for short visits into both arenas can enhance the present here-and-now moment.

Staying in touch as much as possible with the present moment is what allows us to function best and most productively day to day. It also gives us the internal emotional support necessary to make adjustments that allow us flexibility in our subjective (and generally conditioned) physical proximity comfort zones.

When you sense your comfort zone moving into the “Twilight Zone,” take some deep breaths and recognize the choice to go there or stay where you are, or cut out some new paths, is completely your own.

Your “zone” is your OWN!

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Hal@Businessworks.US or 302.933.0116

 “The price of freedom is eternal vigilance!” [Thomas Jefferson]

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

You really have 20 seconds!

A back alley. The front seat of your truck. A corner of your garage. Your kitchen counter, A fancy reception room or hotel lobby. A sunroom, chicken farm, TV room, airplane hanger, cornfield, Grand Central Station, a website, or the excavated mud puddle of a construction project

. . . How it looks and how it feels must be appropriate to your business or profession and represent the image you seek to project. You already know that, right? But do you remember to stay on top of it? And did you know that whatever your waiting area may be, it gets “scoped out” in 10 seconds!

YOU get scoped out in the next 10.

There you are: 20 seconds to make it or break it.

Much is said about the first ten seconds of a sales encounter with someone, or group, but little is made note of about the surroundings, environment, and setting of the place where those first interpersonal seconds actually come across, or have the stage be set.

The set and setting of the place people wait is critical to creating a mood of receptivity in the minds of those who wait for you –even if it[‘s for less than one minute. If the place is a mess, so are you, and so are the products and services and ideas you have to offer (in the mind and eyes of the beholder).

If everything is neat and clean and organized, so will what you have to offer be pre-judged to be that way.

It can’t be emphasized enough that regular ongoing (preferably daily, even hourly in some high-traffic areas) taking of inventory will make a big difference in how people assess you and your business . . . to the extent it can give you a positive and competitive edge in that first ten seconds of personal interaction.

Consider the last 5-6 business locations you visited (including doctors’ offices), and what do you come up with?

What, in your waiting area, needs tending to —ongoing maintenance? Start with torn and ragged old magazines and newspapers (trash them!), and dead bugs in overhead lighting units (especially bad if you’re a dentist, massage therapist, chiropractor, OB/GYN, or shrink!).

Dead leaves on plants? (Plastic plants are just as unacceptable; no matter how great they look, they communicate phoniness and lack of reality.) Dirty carpets? (How hard is that? It’s called a vacuum.) Dusty countertops, outdated calendar pages, inaccurate clock time?

Here’s the biggy: KILL YOUR TV and radio if:

A) They are staticky

B) They are tuned to mainstream media networks (it’s not about what you or your receptionist think people want to watch; it’s about the mood you want to create)

C) They are tuned to news channels or channels that offer regular news updates (blood and gore and tragedy are not particularly great graphics or content to be filling people’s heads with while they wait for you, or eat a meal, or are medically stressed)

Put the radios on elevator music. The more relaxed visitors are while they wait for you, the more receptive and less-stressed they’ll be when you step into the spotlight 

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Hal@Businessworks.US or 302.933.0116

 “The price of freedom is eternal vigilance!” [Thomas Jefferson]

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

 Reported today on satellite radio news . . .

Nearly 20% of all U.S. income

now comes from the

government!

Why bother working

anymore?

WITH GRATEFUL (Cough! Cough!) APPRECIATION FOR GROWING THIS PREDICAMENT INTO A FULL-BLOWN SMALL BUSINESS QUAGMIRE . . .

• THANKS TO: Our never-ending bad economy that we’ve been hearing for two-and-a-half years has repeatedly “turned the corner” and is “getting better” (uh, do politicians ever fill their gas tanks, notice foreclosures, or artificially-inflated unemployment rates?)

• THANKS TO: The complete absence of decisive leadership in the White House (which serves among many other things, to facilitate the evaporation of America’s world leadership posture and respect, and actually set us on a track of anxious retreat in the eyes of emerging nations). 

• THANKS TO: Mr. Obama’s incessant efforts to create boundless dependency on government incompetence (dramatically marked by government’s ever-present lack of business sense, business experience, businesslike conduct, and entrepreneurial spirit . . . the same entrepreneurial spirit that made America great to start with!).

• THANKS TO: The reckless government spending sprees that embrace idealistic socialist agendas at the expense of citizens losing their jobs, their homes, and their dignity (and front and center is the utter insanity that’s responsible for continuing efforts to ram a cataclysmic-ally extravagant and dibilitatingly expensive healthcare plan down the already constricted throats of small business).

Now you perhaps know more than you want to know, but –ah– what’s behind this leading of lambs to slaughter?

Could it possibly be that we have a government intent on gaining voter control by making all citizens and businesses beholden and grateful for the survivalist handouts that ooze out of wasted government programs?

And how do we initiate a great escape? How do we ever return to the solidity of national purpose and world respect and the high human standards this nation has been built on?

The answer, my friends, is NOT “blowin’ in the wind.”

The answer is NOT in redistributing the wealth, nor in providing safe haven to all illegal immigrants, nor taxing small businesses –literally– to death.

The answer is in taking action now. The answer is in standing tall for your small business enterprise and ambitions. The answer is in voicing your objections to increased and increasing government control and over-regulation. The answer is in doing the very best you can possibly do every day to strengthen and anchor your business interests.

The answer is to fight corruption and politics

with integrity and heart,

The answer is to light your own fire and keep it burning in the minds of all those who support you and the work you do — your employees, customers, suppliers, advisors, investors, and the geographical communities where your business lives.

The answer lies within the purpose of your business soul.

Take your opportunities and run with them.  

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Hal@Businessworks.US or 302.933.0116

 “The price of freedom is eternal vigilance!” [Thomas Jefferson]

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

As a national book award-winning author, a national marketing award-winner, and two-time university Professor-of-the-Year award winner, I can deliver the sales you want. 

Don’t believe it!

But if I tell you that I’ve created client programs that have delivered over $1 billion in sales, believe it! (Actually, all of the above is true. But if it’s sales increases you seek, “sales produced” is all that really matters, right?)

I am a writer so (for more than thirty years) I read approximately 1.5 books a week. Fiction. Nonfiction. You name it. I have my favorite books and authors, but I am always trying out new ones.

I rarely if ever choose to do any kinds of “reviews” on this blog, but —and I really should know better by now as I look back at bogus past big-name “Prize” recipients like Carter, Gore, and Obama-– when a Nobel or  Pulitzer Prize winner of any kind comes along, I am still (unfortunately) mainstream-media-conditioned to snap to attention.

Hence, to make a business point at the conclusion of this post, here is my 100% subjective review of Pulitzer Prize-winning book TINKERS by Paul Harding, MFA (who taught writing at Harvard and The University of Iowa):

First of all, considering that the speed of reading this meager (183-page) book could be equated with underwater page-turning, and that the torture of the story offered –which literally tells you how a clock is made when you simply want to know what time it is– Water-Boarding might have been a more fitting title.

If it doesn’t put you to sleep, or drown you in the author’s sweat (which he surely poured forth trying to polish and perfect every overkill shred of every word), it will make you so thoroughly depressed you’ll want to run to the nearest cliff to swan dive into the rocks below.

Even if your genes have been handed down from Socrates, you’ll be bored to tears at this writer’s heart-wrenching effort to draw you into a totally unremarkable story of death and dying.

If, by the way, the subject intrigues you, look up Elizabeth Kübler-Ross for a real education minus all the fluff.

But my advice? Don’t waste your time with TINKERS (or your $14.95/$16.95 in Canada) unless word craftsmanship and belabored descriptions get you excited.

If it’s a great read you’re looking for, you may rather want to go directly to Jed Rubenfeld, Nelson DeMille, Cormac McCarthy, Kent Haruf, or E. Annie Proulx.

Now, why is this like business? What does this have to do with entrepreneuring?

Lots of business service people out there sport big-name awards. But the odds are pretty good you’ll never relate to their missions. And, even if you do, they’re not likely to produce sales for you!

It’s probably a best bet to disregard what business elitists think, and direct your needs to those providers with real-life performance track-records.

If you’re brave enough to ask, I’ll be happy to tell you endless tales about creative groups, ad and PR agencies, marketing firms, management consultants, SEO “experts,” website designers, media moguls, and incompetent but well-intentioned relatives who have won major awards, charged a fortune in fees, and produced nothing!

Generally speaking, the classier and slicker the presentation (or book cover), the more award-conscious (as opposed to sales or productivity-conscious) a given provider tends to be.

As a business owner or manager, this translates to:

• Exercise extreme care when hiring outside consultant or service providers to make sure they are more committed to producing what you need than to serving their own pursuit of awards.

• Be careful about appearances. They are rarely what they seem.

• Ask for samples and examples. Put genuine effort into the screening process.

• Remember that awards of any kind are (like my review above) totally subjective. Sales are real, tangible, and measurable.

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Hal@Businessworks.US or 302.933.0116

 “The price of freedom is eternal vigilance!” [Thomas Jefferson]

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

Businesses, like people, get

their faces locked in to 

negative expressions  

You think those who are considering a purchase of your goods or services are not paying attention to how the “package” of your business facade is wrapped? You think it doesn’t matter?

You think” the face of your business” has no power of suggestion? If you’re engaged in professional selling (who isn’t?), do you think no one notices your facial expressions? (You do of course know they’re contagious?)

Try this one.

I’m going to give you a single word that sums up my total customer experience at a business I visited recently. It was something that the receptionist did.

And you will likely do the exact same thing the minute you read this word, which should –all by itself– be a  clear enough demonstration that every business “face” communicates.

My guess is that odds are within one minute, you’ll be hooked.

You will prove to yourself that the power of suggestion is far from imaginary. Are you ready? Okay:

Read the following word and think about it for five seconds. 

Ready?

Here it is: YAWN 

Think about the word now for five seconds.

Well? If you didn’t yawn yourself, did you at least feel that queasy little tremor in the corners of your jaw where upper and lower teeth come together?

No? Well, maybe you just woke up, or just took some amphetamines or someone just put some ice down your back.

How about this word?: SMILE

                                                              

Who is “the face” of YOUR business? 

Does that person pass along smiles or stretch and yawn most of the day? (And, no, this is not intended as a corrective action seminar for air traffic controllers . . . who, by the way, it’s worth noting, get paid $160,000 a year to NOT sleep on the job; it’s stressful and requires special skills? So what! What about truck-driving and mothering!)

Similarly, a health food store clerk or medical clinic is hardly well represented by even the most smiling individual if she or he looks like a walking billboard for some local tattoo and body-piercing parlor. The face of the business is locked in a negative expression.

Credibility registers in the eyes of the beholder in less than ten seconds. There are no second first impressions.

So you get the WHO part of this, what about the WHAT part? What is “the face” of your business? I know of a physician’s office with an absolutely filthy-beyond-belief office front door. You need antiseptic wipes just to touch the handle. One pint of paint and a teaspoon of metal polish would do the job. It’s been that way for many years.

It probably goes without saying that this doctor is not considered the town’s gift to healthcare, and has been struggling financially for probably as long as the door has been hinged. The face of the business is locked in a negative expression.

If you’re in construction or landscaping and pull up to a prospective customer in a disgusting truck full of muck, don’t think your slightly lower estimate will land you work. The truck tells people that you’re a slob. People don’t hire slobs. The face of the business is locked in a negative expression.

Computer techies who can only communicate with their thumbs and say little more on the phone (if they answer it at all) than  “Uh” and “Huh?” OR who rattle out stuff about SEO and Mashables and Tweets to another business owner who doesn’t want to know how to make a clock when she asks what time it is, will not get hired. 

In this case —on the phone or on the screen– the face of the business is locked in a negative expression.

You have the key. It’s in your head. It’s called consciousness. Open minds open doors! 

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Hal@Businessworks.US or 302.933.0116

 “The price of freedom is eternal vigilance!” [Thomas Jefferson]

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

Before you throw all your

  tech stuff on the BBQ . . .

Recognize, first and foremost, that your greatest assets are your people. If you’re a one-man-band, maybe “your people” are a loving spouse, partner, children or parents who assist you, or a reliable friend or two who consistently refer(s) others to you . . . or a hotbed of talented interns.

If you’re the owner of a small to medium-size business, perhaps “your people” are account or department or office or branch managers.

The point is that I am NOT suggesting you run around torching these folks, or even giving any of them a baseball-dugout-style “hotfoot.”  I AM suggesting that you ask yourself (and answer) the following questions:

Can you readily identify and easily separate your internal and external customers?

What percentage of each day are you actively marketing to each group?

In other words:

• How much and how often are you (externally) marketing your people?

• How much and how often are you (internally) marketing TO your people?

• How much and how often are you (internally AND externally) marketing THROUGH your people?

Do you think the meaning of Customer Service is to have a Customer Service person or department?

• If each and every one of your internal customers know how to relate to and respond to external customers, why would you have to pay someone or a group to perform this function?

• Ideally, anyone in your organization whom I might reach by phone or meet in-person should be able to handle my customer service needs.

Your marketing people or your own marketing sense tell(s) you how to motivate external customers. You surely have a strong idea of what sells and what doesn’t sell them on your product(s) and/or service(s). Do you have a sense of confidence about the best ways to motivate internal customers?

Do you apply Maslow’s Hierarchy of Needs?

If you try (or have tried to) apply Maslow’s Hierarchy, are you (or have you) doing (done) it from a position of strength — by first being a detective to understand individual “hot spots”? Has this approach helped you to realize that the best internal customer rewards are not (in spite of all popular beliefs) not always cash, raises, and bonuses?

As a leader who is heavily invested in growing the loyalty, respect, and receptivity of both internal and external customers, are you making a conscious effort to breed entrepreneurial thinking accompanied by reasonable risk-taking behaviors? Or are you breeding investment in the status quo?

Are you fostering and nurturing innovation. Do your people come to you with just ideas, or do they fully exploit the ideas they propose with well thought out paths for implementation that include all possible operational, financial and marketing applications? Do you get a thorough and complete picture instead of just a quick sketch? 

Having great people behind you is great for your ego. Having great people behind you who are inspired and highly motivated, who deliver comprehensive plans of attack, is great for your business.

Which is more important? 

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Thanks for visiting. Go for your goals! God Bless You.

“The price of freedom is eternal vigilance!” [Thomas Jefferson]

Make today a GREAT day for someone!

Take a step back.

Take a deep breath. 

 Take stock of 

where you are.

If your business is your life, you are obviously not a corporate type or some government flunky. Only true entrepreneurs make their businesses their lives. And only true entrepreneurs need a crowbar to separate the two. This is good and bad. Good because your business will succeed. Bad because–in the process–you the person may not. 

You need a “HOW GOES IT?” meeting

with yourself, now, today, tonight, at sunrise!

You need to not make excuses for delaying it. At the rate government continues to ravage America’s 30 million small businesses, you cannot afford a delay past this coming weekend. I know, it’s a family deal coming; it’s your only chance to see Lady Gaga; it’s income taxes; it’s . . . STOP! Take some deep breaths.

This is not a half-baked suggestion to do some fancy inventory of your customers, branding program or finances, though it’s hard to do too much of that. This is an informal step-back-out-of-the-woods assessment point in time which healthy successful entrepreneurs make a habit of practicing every couple of months (at least quarterly).

• Start with a quiet place where you will not be interrupted for two hours by cell phones, radio or TV reception, machinery, other people or barking dogs. (Sunrises are great!) Walk on the beach, through the woods or in a quiet park . . . or just sit parked in your car. Bring a pen and notepad (no keyboards or keypads).

• Write down one single sentence that best describes where your business is right now. Follow that with another sentence that best describes where you are right now — physically, mentally, emotionally. Be honest. It’s just for your brain. No one else need ever see this piece of paper.

• Next , write one single sentence that best describes where you believe it’s possible to take your business within the next six months. Follow that sentence with one that best describes where you believe it’s possible to take your self (physically, mentally, emotionally) within the next six months.

• Spend the next hour studying these four sentences and diagramming how you think you can get from one to the other, and how you see them coming together or depending on one another. Then write down the three action steps you’re willing to take right now to get started moving from where you are to where you’re headed. Prioritize them.

_________________________        

Two hours out of your life that will positively improve your life (and your business) and you just saved all that business consultant and psychotherapy money.

You can be your own best shrink!

(Unless you choose to put off having a “HOW GOES IT” session with yourself —  in which case, the couple a hundred bucks an hour fees will probably be a worthy investment.)

_________________________ 

P.S. When you get good at this process, start introducing it in your “big picture” work with employees and key customers. Everybody loves having the opportunity to participate in doing positive attitude-focused diagnostic workups and developing treatment plans aimed at improving work options and customer service performance.  

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           302.933.0116   Hal@BusinessWorks.US

Thanks for visiting. Go for your goals! God Bless You.

“The price of freedom is eternal vigilance!” [Thomas Jefferson]

Make today a GREAT day for someone!

Ah, yes, and yet another great 

business lesson from

Mr. Obama

Just imagine where your business would be if you kept only 24% of the promises you make. Now that may be some heavy-duty food for thought, but it shouldn’t be hard to answer the question. How about: “belly-up!”? That would probably be a realistic answer. 

The sad truth is that this 24% wasn’t plucked out of the air.

 It’s what was reported in today’s satellite radio world news as the percentage of promises that Mr. Obama made during his 2008 campaign that he has actually fulfilled.

I guess, for a politician, that’s staggeringly great, but –for you or me– we’d be out of business!

Just another reason we need to believe in (and fend for) ourselves and other small business owners. Just another reason to not trust politicians. I mean, the man was apparently counted at having made 550 some odd promises and –in the face of the good old political standby motto: “Under-Promise and Over-Deliver”– proceeded to do exactly the opposite!

Gee, great example, huh? Y’think our kids and grandkids should be taking lessons in good conduct and leadership from the man who pretends to exercise both? It’s not just a sad commentary on the times, it’s a disillusioning, amoral, disgraceful behavior pattern that surely we do not want to instill or nurture in our young people.

And, unquestionably, we cannot afford for our businesses to practice this “Promise ’em anything, but deliver less than a quarter of it” attitude. There’s just so long it can be masked with fake smiles and polished oratory. Customers will not keep lining up to buy anything. It is just not the way that honorable and smart businesspeople behave.

Even though voters have proven themselves utterly stupid time and time again, customers aren’t stupid.

Money straight from the pocket (even if it’s just a bunch of nickles) is more carefully analyzed and evaluated than the trillions none of us can relate to that slowly drain our assets and resources over decades.

So what’s a small business owner to do? Keep exercising caution as you spend, but –more importantly– exercise integrity. Be honest in your dealings with others. Win a reputation for it. Keep your promises. At all costs, even when you end up dented, honor your commitments. Deliver what you say you’re going to deliver.

And stand up for yourself, and for the authenticity you use to conduct your business, by taking a leadership role in representing to your elected officials –from your town hall to the White House– that you will no longer stand for deception and manipulation and outright lying about what will be delivered. Intentions alone don’t win OR work! 

Nip corruption and empty promises in the bud! Make more of an effort every day to serve as an example to others of what you believe is possible for your business and your industry or profession . . . and your government. When enough of us do it, enough others will sit up and pay attention.

There are 30 million small business owners in America. Surely we can make a difference. It starts with you, today and tomorrow morning. 

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www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US

Thanks for visiting. Go for your goals! God Bless You.

“The price of freedom is eternal vigilance!” [Thomas Jefferson]

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