Archive for the 'Customer Service (CRM)' Category

Apr 05 2011

Dealing With Psychos

Mixed in with your Employees,

                                                     

Customers, Vend0rs, SalesReps,

                                             

Investors: is a “Psycho” or two!

                                                                                                                                                               

                                                                                             

Channel-surfing the other night, a woman addicted for over twenty years to daily feasting on toilet paper! I was promptly reminded that there are weirdos everywhere, and the business world is no exception. Thankfully, I never had to work with the likes of a TP-eating sicko, but I have had to deal with some genuine head cases, and guess what?

The task is not as impossible as it may seem at first. The key is to separate yourself emotionally from the smoking volcano. Rise above it and give it as much space and patience as possible.

You don’t want to be a shrink?

Sometimes in life, when you’ve directly or indirectly chosen to box yourself into an undesirable situation, there’s no choice.

                                                                                      

On those occasions (which hopefully are rare), turn on your alert system without setting off any alarms. Tune in to what’s in front of you. Take some deep breaths to help yourself get focused. Contact your inner “adult” — the part of you that’s calm and caring and empathetic but that’s –as Thoreau once urged us to be– forever on the alert.

Recognize that your self-identity (how you see yourself) needs to step back and your personality (how others see you) needs to step up. People who are in difficult emotional or mental states (or physically ill or injured) will rarely have any interest in what you think of yourself. It’s difficult for them to think much beyond their own skin.

If you’ve ever had any practice with a cranky baby or temper tantrum toddler, you’re way ahead of the game.

                                                                         

Instead of trying to override or overpower a troubled individual, try to “buy into” a compatible level of relating and then exercise a gently persistent adult-like tone. Without being bossy or pushy or demanding, simply be rational and understanding. Be persuasive by not allowing yourself to get drawn into the other person’s dilemma or issues.

Does all this take time and effort? Is it hard work?

Hey, do shrinks get burned out?

                                                                         

It’s definitely not a frame of mind you want to be in for any lengthy period of time, but it’s also one that –if you make up your mind to commit your energy to assisting someone else instead of thinking about yourself– gives you an opportunity to help an unbalanced someone to gain enough stability to function without the presence of threat.

If your own personality tends to be explosive, you may want to stay in your rubber room and not deal with others at all, but then, you wouldn’t be much of a leader, would you? Business success requires leadership at every level, not just sales or just innovative thinking or just financial management. People are your most important asset!

                                                                                                        

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www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US

Thanks for visiting. Go for your goals! God Bless You.

“The price of freedom is eternal vigilance!” [Thomas Jefferson]

Make today a GREAT day for someone!

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Apr 03 2011

GOOD INTENTIONS

The road to hell,”

                         

we’re told,

                                                     

“is paved with them”… so 

say what you mean and,

                                               

 yup, mean what you say!

                                           

Is that the same as walk the talk?

 

Anytime you lead someone on, set somebody up, promise results, or guarantee satisfaction (even if you only indirectly imply it, and, yes, even if you genuinely mean it!) by assuring or reassuring her or him, you’d better deliver or be prepared to banish your business to Chapter 11.

Like going to that place many think of as hell, people may not go straight there for a bad deed, but sometime soon, not delivering the goods, so to speak, can put you on that bad deed road headed for what’s popularly believed to be a very hot climate.

I’m not just talking about customer service. That’s only one piece of the pie. Have you promised something you didn’t deliver to your employees? To one employee? To your suppliers? To one supplier? To your investors or lenders? To a job applicant? To a sales rep? To a community, industrial, or professional group?

Hopefully, like jolting yourself awake in mid-snore at your desk, or catching your mouth in mid-yawn during a meeting, you moved quickly and decisively to cover it up and excuse yourself . . . and make amends. There’s really no excuse. Behavior is a choice. Not fulfilling on promises is equivalent to digging yourself a low-trust grave.

Why am I beating on this?

Because it happens every day, every minute of every day. And it happens to the best of us. We get lazy or forgetful or preoccupied, and simply overlook that even though we properly address the envelope and put the right postage on it, if we fail to mail the letter, both the letter and our intentions are meaningless.

So bottom line then is that it takes more than a calendar, more than a hand-held device reminder beep, more than an assistant’s verbal prod, more than a note pinned on our sleeve. It takes a high integrity attitude. It takes a constant state of awareness about what makes others perceive us as honorable, and living up to it.

Don’t make appointments

you can’t or won’t keep.

Pretty basic, almost insulting advice, right?

Wrong.

Did it make you think? Well? 

There’s no room for the lackadaisical attitude suggested by such behavior under any circumstances, but especially in such a consistently spiraling economy (and don’t think because the media and the White House claim otherwise that  the corner has been turned. In fact, there’s a perfect example of not meaning what you say!) because the person or group you mislead will simply cross the street and find a more honorable entity to deal with.

Surely you didn’t bust your butt all these years simply to blow off what you’ve achieved with a cavalier attitude, or by not coming across with what you’ve intended to do or said you would deliver. Be a person of your word. Promised performance counts for more than price, package, promotion. and personality combined!

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 931.854.0474 or Hal@BusinessWorks.US

Thanks for visiting. Go for your goals! God Bless You.

“The price of freedom is eternal vigilance!” [Thomas Jefferson]

Make today a GREAT day for someone!

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Apr 02 2011

GIT R DONE!

If you’re not

                 

charging forward,

                                             

you may be

                       

wearing blinders

                                           

 …or maybe you’re just not

                                                  

  an entrepreneur after all.

 

More than simply a southern United States colloquialism (meaning to finish an action, to complete the job at hand), the “Git R Done” expression could realistically be the motto for entrepreneurs everywhere.

There is no greater thrust of urgency in business than the entrepreneurial pursuit of making an idea work, of making something happen . . . of getting the job done.

If you are genuinely serious about starting up a (or numerous) business venture(s) –especially in this continually failing economy (and don’t believe the figures being tossed out by mainstream media’s talking heads to the contrary)– you must be willing to arm yourself with an action attitude.

This means, among other things, that the kinds of delay tactics exercised by 9.9 of every 10 lawyers is not going to be a productive approach for you. (And, by the way, you know when you’re doing tasks of avoidance, right?)

Having an “Action Attitude” means that you need to get your act together to the point where offering excuses (of any kind) doesn’t cut it.

It means that it’s time (assuming you’re still with me on this) to stop dilly-dallying (You like that expression? Came from my mother!). It’s time to take your show on the road.

It’s time to stop studying and analyzing and worrying about “what if?” It’s time to follow Nike’s advice, and just do it!

There’s an old TV beer commercial that proclaimed “You only go around once in life!”

Hey, maybe you do, maybe you don’t.

But –for sure– you only get one chance at a first impression, a first new business launch, a first new product line extension, or a first new revenue stream, or new service offering.

Yes, there is always (With appreciative thanks to “The Chairman of the Board,” alias “Mr. Blue Eyes,” Frank Sinatra, who maybe you’ve never heard of, but who sang a big-time song to the cause of )”The Second Time Around.”

And “things” can be easier the second time around, but they’re never the same, and can never have the same first-time impression.

You’ve got an idea you believe in? Give it

substance. Polish it up. Test it. Launch it.

If you’re going to exercise big-time effort trying to justify yourself, trying to raise “enough money to do it right” or trying to swamp the competition in one fell swoop (now there’s an image!), you are probably going to live a happier life working for a corporate giant or plodding government agency.

Certainly –under those circumstances–

“entrepreneurship” doesn’t ring a bell! 

If any of what’s here seems in the least bit discouraging, odds are pretty good that you are somehow blocking yourself from being venturesome, from taking reasonable risks.

You could be harboring fears that will prevent you from making your ideas work. You may be blocking your own success. Work at it. Or see a shrink.

But don’t charge forward with blinders on.

# # #

Hal@Businessworks.US or 931.854.0474

 “The price of freedom is eternal vigilance!” [Thomas Jefferson]
Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

14 responses so far

Mar 31 2011

Seeking Crossed Paths

If you are one of the following, you are all of them . . .!

Small Business and Professional

                                                 

Practice Owners and Managers,

                                      

Educators, Sales Professionals,

                                        

and Entrepreneurs

 

 

What makes you different? Just the path you’ve chosen to take? Think about the one you’re on. 

                                                                                                   

It doesn’t matter if you teach third grade, own a chain of pizza parlors, sell advertising space or socks or perfume or gaskets. It doesn’t matter whether you’re a heart surgeon, hot dog vendor, social media guru. or a charity fundraiser. It makes no difference whether you manage a work team, a sports team, or function like the Lone Ranger.

The bottom line is that you’re not a government incompetent or corporate mogul or union thug, which means that you work for a living.

You work at what you do, what you support, believe in, were trained for, invented, designed, inherited, created, or stumbled into.

Does that pretty much cover it?

                                                                                   

Ah, but what makes you the same? How could such diverse specialists have common grounds? Well, hey, you’re all leaders, right? You’re all communicators. And you are all (like it or not, willing to admit it or not) heavily engaged in selling on a daily basis.

You spend the bulk of your energy attempting to engage the interest and support of others in the ambitions, goals,  practices, opportunities, beliefs, ideas, and challenges that occupy your table, fill your plate and dance around your dining room.

Even when you’re not “at work,” even when you’re at family gatherings (you know, Ground Hog’s Day and Boxing Day, stuff like that), you’re still selling (oh, that nasty word again, especially for all you professional practice types; I know, there’re not too many brain surgeons rolling up their sleeves in supermarkets these days doing a “tell ya what I’m gonna do for you” presentation. There is that guy,though, with the sets of knives . . .)

What is it that you do when you get ready to give someone your spiel? Isn’t it that you (and sales professionals know this better than the rest of the world) are seeking common ground, shared interests, places where you can better relate to your audience? Aren’t you looking for places your paths have crossed?

Oh, my, there go all those light bulbs at once. Wait a second will you while my transition lenses back off. Ah, such a flood of light! 

So back to places your paths have crossed . . . of course that’s what we instinctively seek! Isn’t it, by the way, the premise for Facebook and LinkedIn?  

Whether we’re teaching a classroom full of students, explaining a procedure to a patient, a reason to donate, a special deal on foreclosed property, the benefits of sushi, the truck’s suspension system awards, how the use of Twitter can outperform Facebook, why everyone should buy a new mattress every ten days, or how easy it is to use this new bookkeeping system . . . we are constantly looking for common interest areas we can use to establish rapport.

                                                                

We go to great lengths and ask a zillion questions to get to the point of “So you’re a Cubs fan, huh? Poor guy; you’ve really suffered over the years. I used to hang out with a few of them when I commuted from New York to Chicago for three years; I had an office at One East Wacker Drive on the Loop. What’s the name of that rooftop restaurant there?”

Well, maybe not all that dicey, but you get the point. We all seek crossed paths. They help us get closer to what’s under our skin. Prospecting is easier, but –more importantly– growing our relationships with existing customers, clients, patients, employees, suppliers, investors, lenders, and referrers is also easier.

Stop fighting it. Getting to know others better is a pathway all by itself . . . and one you can never tell where it will lead, but usually it will go where your authentic self opens doors and focuses spotlights. Open minds open doors.

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931.854.0474   Hal@BusinessWorks.US

Thanks for visiting. Go for your goals! God Bless You.

“The price of freedom is eternal vigilance!” [Thomas Jefferson]

Make today a GREAT day for someone!

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Mar 30 2011

Eh? What’s that you say?

Communicate. Communicate.

                         

Communicate. Communicate. 

                         

(Four times? Ah, yes, but repetition sells!)

There is no part of good communicating that beats good communicating! Yes, it takes longer. Yes, it’s more work. Yes it can be annoying (if you choose for it to be), but guess what? It is worth pursuing 100% of the time.

There is no part of good communicating

that beats good communicating!

Sure, you know all about the “listening 80% of the time and talking 20% of the time” stuff. And you know that one-way communicating is for radio, TV, and high physical risk situations.

You’re very aware of how important it is to communicate just the right amount of information — not too much or too little– in order to get the job done.

And you also no doubt know (but may have forgotten) that sometimes a W~H~I~S~P~E~R communicates better than a SHOUT! Oh, and of course you always try to offer and ask for examples to better understand or make a point, right? Right, and diagrams. Think of diagrams as little communications accuracy insurance policies.

So how hard do you listen? Human attention spans drift off in peaks and valleys. People often miss the most important points. This is even more pronounced and more frequent in phone conversations than in one-on-one exchanges.

And in case you thought putting it in writing helps, hmmm, look carefully at your last three emails or text messages!

When was the last time you were approached by a customer or employee or supplier who had input for you –regardless of how valuable or not you perceived it to be– and you pulled out a pen and pad (you do remember what pens and pads are?), and –as if you were a legitimate journalist (a stretch perhaps)– and actually took notes?

Let me get this down. Can you say that again?

What’s an example I can jot down?

Can you give me a resource to make note of that I can check out later?

Here, can you try to diagram that out for me on this pad so it’s easier for me to remember later?

Here’s what I wrote that I thought you just said; is it correct?

Just imagine being a customer or employee or supplier on the receiving end of a note taking boss who asks these kinds of questions. Do you think you might get more accurate initiatives and responses? Does it mean more work on your part? Of course! Will it take more time? Absolutely! Is it worth having clearer exchanges of information?

You don’t know how to explain the new note-taking you? How’s “I’m trying to improve my listening skills.”? Would that create havoc? Who knows, it might even prompt some increased admiration and respect. Maybe others will start doing the same thing? What have you got to lose? Miscommunication?

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Thanks for visiting. Go for your goals! God Bless You.

“The price of freedom is eternal vigilance!” [Thomas Jefferson]

Make today a GREAT day for someone!

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Mar 28 2011

The Recession Still Roars

Reported today on Sirius radio’s America’s Newsroom . . .

One of every eight American

                            

homes now stands empty! 

 

Based on today’s news . . .

This “one out of eight” no doubt

                             

includes The White House!

 

 

Double-speak –such as that evidenced in tonight’s feeble address by Mr. Obama in attempting to justify his unauthorized headstrong reaction (instead of a measured response) to the challenges and sickness of another nation’s madman leader– doesn’t work for America’s people.

And guess what? Double-speak also doesn’t work for the business you own and/or run and/or manage.

Small business owners, first of all, know instinctively how to practice responding instead of reacting.

If we don’t, we’re out of business. Period.                

  • It is lack of leadership that has emptied American homes. It is lack of leadership that has led America to falter and approach other nations balanced on weak knees.

  • Lack of leadership is what brings down business enterprises and national governments alike. Clearly, America’s White House is as empty as the two suits that run our country.

  • Lack of leadership, in the form of poor management, is responsible for 9 out of 11 new businesses failing within the first 2-3 years of existence (source: The SBA)  

~~~~~~~~

                                                                                          

We —as small business owners and managers, and entrepreneurs– must learn from this place in history.

Incompetent leadership cannot be covered up with great oratory and superficial reasoning. We, the electorate see through it. While the facade pictures that are verbally painted may convince those who know not how to think for themselves, they no longer appease or hook those with intelligence.

When we cover up business incompetence, we lose customers; we go bankrupt. We lose.

If you or I were to run our businesses with the same Johnny-come-lately, wimpy, and universally arrogant intervention approaches that were expressed tonight by Mr. Obama, God bless us all.

He has done everything possible to undermine and smother small business because he fails utterly to understand it. He has in the process led us into world disgrace. His assessments –in addition to being unrealistic– are inflammatory to say the least. Talk about pouring gasoline on a fire!

You and I cannot make our business problems go away by giving a political speech and calling it an “explanation.”

We cannot avert financial collapse by offering endless apologies (or simply printing new money!).

We cannot achieve success by concentrating on competitors. 

                                                                 

Sad and unfortunate as it is, thousands of people die every day by acts of terrorism. When –and before– those forces become genuine threats to our existence, we need to act quickly and decisively and unapologetically to protect and preserve our interests.

Do we like what’s happening in Libya? Of course not. But Libya offers no such threat to America. The more the U.S. tries to become the world’s police force, the less effective the U.S. becomes. The more your business tries to monopolize a profession, industry, or marketplace, the less effective it becomes. But you already know that!

Do we like what all our competitors are doing. Of course not. Do we engage them apologetically and make that be productive for us? Are you kidding? Those who succeed in business are those who focus on their businesses, not on what other businesses are doing, or not doing, that may be distasteful. 

When it’s possible to help other businesses without putting your own at risk, go for it! Until then, strengthen yourself so you can get to that point. That works for business and business works! Being consistently authentic and honest and demonstrating integrity works for business too. Will shallow-minded ego-crazed politicians ever get it?    

 

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302.933.0116 or Hal@BusinessWorks.US

Thanks for visiting. Go for your goals! God Bless You.

“The price of freedom is eternal vigilance!” [Thomas Jefferson]

Make today a GREAT day for someone!

One response so far

Mar 05 2011

What Sells?

We humans are “suckers”!

                                         

No? Well, here’s

                        

what we buy:

 

  •  Good-looking women

  • Good-looking men

  • Good-looking children

  • Cute babies

  • Especially ugly men, women, children, and babies

  • Puppies (any kind)

  • Red,white, and blue (still the top colors in America!)

  • Repetition of messages, including colors, designs, images, and fonts

  • Love stories

  • The promise of love, suggestive or otherwise

  • The promise of sex, suggestive or otherwise

  • Music (all kinds – there’s something for everyone)

  • The promise of svelteness, muscles, physical strength

  • The emotionally-satisfying images associated with brand names

  • Taste

  • Smell

  • Softness

  •  Ruggedness

  • Good feelings

  • Happiness

  • The promise of happiness

  • Wealth

  • The promise of wealth

  • Security

  • The promise of security

  • Relaxation

  • Discovery

  • Endorsements (especially from celebrities, and “regular” people

  • Opportunity

  • Time savings, speed, access

  • Responsibility

  • Praise

  • Convenience

  • Sports and entertainment

  • Food and beverages

  • Preservation of resources

  • Health and the promise of health (physical, mental, emotional)

Do you see anything here that looks like logic? Rationality? Objectivity? Product and service features? Warranties? Guarantees? Reasoned sensibility?

Of course not! UN-emotional, logical, rational types of appeals are only used by buyers to JUSTIFY their purchases!

All purchase decisions (even those that appear on the surface to be rational ones are emotionally-triggered. Because people buy benefits!

And nothing on Earth has proven ability to trigger emotions as effectively as words. Because good sales words keep it simple! Because words explain benefits!

How much attention does your business pay to the words it uses? How much do the words you use answer the question every consumer has:

“What’s in it for me?”  

                                                             

Is your branding message as concise, meaningful, and emotionally-triggering as it can be. Does it emphasize benefits instead of features?

Does it attract attention, create interest, stimulate desire, bring about action, provide satisfaction?

And does it do all that in seven words or less?

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 “The price of freedom is eternal vigilance!” [Thomas Jefferson]
Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

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Mar 01 2011

Deal-Killer Phrases

Those who underscore

                                        

their trustworthiness– 

                                        

are probably dishonest!

                                                                                                                                                   

 

I get tired of having people raise my skeptical right eyebrow with the distracting words they use (and sometimes the distracting ways they deliver them), instead of giving me cause to pay attention.

Am I alone here, or do you ever experience the same thing? What is it, do you think, that they think they are communicating?

I recently heard a top executive start out five (5) sentences with, “To be perfectly honest with you, I . . .” which, of course, gave me cause to pause, and doubt everything that followed. I recall scores of discussions with ineffective sales people who peppered “Trust me . . .” into every few sentences. [Shurrrre I will!] 

Rarely, methinks, doth Shakespeare haveth any consequence of business value, but “The lady doth protest too much, methinks” (from Shakespeare ‘s Hamlet, Act III, scene II), doth come to mind.

                                                           

Okay, okay, enough doth! C’mon, people, trust me when I tell you that all of us carry little deal-killer phrases around in our pockets. We keep these pet phrases well-oiled and ready to drag out onto the front lines whenever the going gets tough.

When does this happen? When we get paranoid and start thinking a credibility erosion is taking place — especially in dealing with key customers, key suppliers, key investors and lenders, and, generally, anyone up the ladder. . . any ladder, real or perceived.

The nervousness sets in, breathing and heart rate quicken (usually accompanied by thoughts like: I don’t want to lose this opportunity; Let me underscore my honesty.)

So, now, on the brink of losing, the person re-groups and blurts out:

“You can believe me when I tell you that . . .”

BAM! DEAD DEAL!

                                                                                         

Worse than that, of course, is when phrases like this become habitual or routine expressions. There are just so many times you can hear, “Now, here’s the truth, I . . .” before you start thinking: “Hmmm, is she lying all the other times she speaks, and is only truthful when she asserts that she is?” 

“Are you kidding me?”

“No. I’m gonna be honest with you . . .”

The alarm: DINGDINGDINGDINGDING!

(So, let’s see, if this statement that he says is an honest one is,in fact, an honest one, what about all the other statements? They were all dishonest?)

                                                      

Most of this is processed in our unconscious minds, so it’s a bit difficult to catch ourselves without getting some trusted help. If there’s no one you can trust, let me be truthful with you and suggest that a good old-fashioned tape recorder can accomplish the job.

Just talk to someone and record yourself. Besides the shock of hearing how many er’s and um’s tumble out, pick up on the assurances of trust and honesty. Does it work? You’d better believe it! Really. Honestly. No kidding. Serious.

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 “The price of freedom is eternal vigilance!” [Thomas Jefferson]
Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

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Feb 28 2011

NEIGHBORSHIP . . .

What is free that feels good

                                

when you get it, that

                                                                                

feels good when you give it

                                                                                               

and is worth more

                                                                

than a bathtubful of cash? 

 

 

Well, maybe a backrub, but let’s stick with the blog mission for business owners, managers, and entrepreneurs . . .

Being a good neighbor isn’t just a warm fuzzy behavior promoted by the late children’s TV icon, “Mr. Rogers” (God bless his talented, perceptive, sweet, caring soul!). His teachings stand tall.  

Being a good neighbor —in business and personal life both— means helping and sharing and sometimes, being self-sacrificing. 

It’s an attitude. 

                                                    

It’s a behavior pattern driven by your willingness to accept responsibility for more than yourself, and to be agreeable to act responsibly toward those around you, even when you’re tired or may least want to, and even when the cause and/or circumstances –and/or  individual(s)– involved may be unpopular ones. 

At home AND on-the-job! 

                                                          

It doesn’t mean giving up your SELF for others (those are “Heroes” and Heroines” and we need only glance quickly to our young service men and women –who in fact provide us the freedom to act as neighbors– for glowing examples!). 

It doesn’t mean (necessarily) making a career of it, like so many of the wonderful helping professionals (nurses, charity and social workers, missionaries, therapists, et al) among society’s ranks.

Oh, and it also doesn’t mean doing favors for others who really don’t want your favors!  

It DOES mean being conscious of others’ needs and helping to fill those needs whenever you can, when called upon, and whenever you see the needs and are able to help, whether called upon or not. 

Some call it “pitching in.”  Others call it “stepping up to the plate.” I call it”

                               

“Neighborship”! 

                                                                                

And you know what’s really amazing? It seldom takes more than the simple offer of a helping hand to revitalize the home attitude or on-the-job attitude of the person or persons on the receiving end.

Of course, you may have to be willing to accept a “thank you,” or handshake, or smile, as your reward. 

But, oh, isn’t that what a truly blessed event is all about anyway?

You know, when we used to run management training programs, we always focused on providing “take home” experiences, knowing that program participants would retain what they learned a whole lot longer and more deeply if they could “take home” the methodology and apply it to their personal lives as well.

Well, the thoughts in this blog post have genuine “take to work” application.

Email ’em to yourself!

                                                                                                                                                    

I am truly blessed to have YOU be reading this right now ;<)  Thank you, and please do return. Have a great day, a great night, and a great week ahead!    

If YOU have an inspiring “Neighborship” example to share, please post it as a comment or email me:

                       

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Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

 

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Feb 27 2011

$tep it up with creditor$! $tart communicating!

Talk out busine$$ obligation$.

                                              

Creditors chase excuses-filled 

                                            

non-communicators hardest!

                                                                                              

     Yes, these are hard times.

And maybe you’ve let some payments slide.

                                                                                

Perhaps the warning notices have been turned over to a collection agency, and next will be the lawyers, and then –in spite of all the delay tactics of ignoring mailings and not taking collection calls– you lose!

How do I know? I’ve been on both sides of it a few times in my life. So, from practical, hard-nosed experience: most reputable creditors will generally treat you respectfully if you treat them respectfully.

By NOT hiding, cowering, and making excuses, by facing up to your obligations and taking the initiative to communicate and trying to work things out, you, as a debtor, will ALWAYS get treated better.

                                                                        

You are also more likely than not to be given leniency simply because you picked up the phone to present your situation truthfully. Sooner is always better than later, but It’s never too late to try.

Steer yourself clear of ever discussing other debts and/or other payback arrangements. No one wants to hear that you’ve dealt with some other bill collector before facing her or his company’s music. But be as straightforward as possible in owning up to and acknowledging the obligation in question.

No need to feel awkward, embarrassed, inferior, intimidated, or bloody-knuckled.

In business, everyone owes something to some one.

                                                                   

If it’s been making you crazy, stop yourself in your tracks, take some deep breaths, and take the initiative to establish contact with the creditor.

Call. Ask to speak with the supervisor of the person who you end up with, regardless of whether it’s a “Customer Service” rep or a VP. Get as far up the ladder as you can.

Explain your circumstances the way you would like a problem-paying customer/client/patient of yours to do. Wouldn’t you really rather have a person or business that owes you money take the lead and call you to (briefly) explain the circumstances and offer some kind of payment plan –even if it’s ridiculously low– instead of hide in the shadows and not return your calls?

Well?

                                           

Don’t make payment problems bigger for your creditor than you would want debtors to make for you. The consequences of not working hard at communicating with those you owe are not worth it.

You are NOT going to win the lottery. Stop dreaming! You are NOT going to make that gargantuan sale you’ve been hoping for, for two years. You are NOT going to inherit millions from your estranged father-in-law. NOT.

Tell it like it is. Pick up the phone and –if it’s local– ask for a meeting. If it’s long-distance, ask for someone who can help you negotiate a payback arrangement you can afford. And do NOT try to use emails to negotiate.

Be sincere. Be truthful. If you are both of these things, you need not feel like you are approaching the issue “hat in hand” so to speak. There’s a time and place for humility, and a time and place for straightforwardness. This is the latter!

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www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US

“The price of freedom is eternal vigilance!”   [Thomas Jefferson]

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