Archive for the 'Customer Service (CRM)' Category

Mar 07 2010

Keep it in your pocket

Get it out of the elevator 

                                      

and into your pocket!

                                                                                                   

 

     The more you recite your “Elevator Speech” — you know, that little one-sentence description of what your business is all about that you would presumably use to tell your whole business story to a stranger during the few seconds of an elevator ride — the better it will get.

     It’s like the repetition of any story: the more you tell it, the more polished you’ll make it, the more effectively it will communicate, the more enticing a spiel it will become. But to make it work, you have to use it over and over and over again (Repetition Sells!): in meetings, at social gatherings and community events, waiting in lines, and yes, even weddings and funerals.

     That sounds distasteful to you? Sorry. It’s reality. No one’s ever really offended by quiet discreet sharing of an information one-liner that’s descriptive, in good taste, and doesn’t require ten paragraphs to explain it.

     If you have your own business — or you’re a sales rep, which means you have your own business — you are expected to be able to say what you’re all about in one clear, concise (and hopefully energetic) statement that you can say comfortably without struggling for breath..  

     “So, hey, Philamena, I hear you run your own business; whadda’ya do?”

     Please don’t tell the guy you’re a EXIF 2.2 expert who consults on compatibility of PIM and PictBridge. You might instead try: “We help individuals and businesses that work with photography to find the  computer printer systems that best fit their needs.” 

     I know it’s tempting to let others know that you’re a CTS PT who specializes in inflamed flexor tendons instead of simply explaining you’re a “physical therapist who helps people with wrist pain from repetitive motion (like computer operation, packing and assembly, or hammering) to not lose time at work.”

     Odds are if you’re new in business, you still need to tend to the polishing up of this “best set of words.” If you’ve been around awhile, you probably recite the same old statement every day to everyone and haven’t stopped to actually think about it for a long time.

     So, whichever situation best describes you, stop and think about it! Ask others around you what they think of your concentrated explanation.

     Remember that you only get one chance at a first impression. With today’s business economy, there’s no room for saying even one single word in your elevator speech that’s wrong, or that doesn’t enhance the communication value of explaining what your business does, or that doesn’t intrigue others. 

     Once you think you’ve got it, get it out of the elevator. Put it in your pocket and take it everywhere with you. Never stop refining it. And keep feeding it to your employees as the words you want them to use to describe the business anytime someone asks them (and hopefully, of their own accord, when no one asks!)

Comment below or Hal@BUSINESSWORKS.US 

Thanks for visiting. Go for your goals! God Bless You!

Make today it a GREAT day for someone!

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Mar 03 2010

You’re paid to make decisions, yes? No? Maybe?

If every decision you face 

                         

is a coin toss, you’d make a 

                                           

good referee. But business 

                                     

and life decisions demand

                                              

 L  E  A  D  E  R  S  H  I  P

                                                                     

     Referees toss coins and make judgement calls about physical actions and movements within physical boundaries. Small business owners and managers must make informed decisions about psychological, mental and emotional  behaviors as well as physical ones, and business has no boundaries.

     Business owners and managers focus on accumulating coins, not tossing them. Referees need 20/20 vision. Business owners and managers require leadership vision. Referees put together all the pieces of a complex, moving jigsaw puzzle. Business leaders never have all the pieces.

     According to the likes of great minds as diverse as Albert Einstein and Henry David Thoreau, all we ever have is limited knowledge. Certainly that’s no truer anywhere than it is in business, especially because daily business decisions revolve around how others think, and we can never know all of what others think.

     Customers, associates, employees, suppliers, competitors, prospects, referrers, professional advisers are all focused groups of individuals with common interests but uncommon (i.e., unique) minds and brainpower. This depth of differences (and the selective perception filters of each) call for decisions that are customized and personalized as much of the time as possible if they are intended to have impact.

     Other than mathematicians, accountants, and engineers, not many careers thrive on rational, logical, objective, unemotional decision making. And EVERY purchase decision–no matter how rational, logical, objective and unemotional (even rocket-ship parts!)–is in fact emotionally-triggered.

     What all this means is that business decision making needs to go FAR beyond refereeing into the land of leadership that recognizes the individuality of emotional platforms and experiences, and that addresses those with respect, grace, and finesse. Decisions are the lifeblood of leadership.

     Making decisions that motivate others to strive wholeheartedly to achieve is what great leaders of the universe have done through the ages. The dynamics apply equally to Washington, Lincoln, Churchill, Eisenhower, and Reagan as they do to Gates, Jobs, and the owners of the successful “Mom and Pop” deli down the street from your home or office.

     It’s probable that there are hundreds if not thousands of factors to be weighed in every small business decision, from investor and government influences to inventories and service supply lines, to the demands of unions, communities and the weather.

     We can only decide based on what’s available to weigh, our related base of experience, the input we get, and our gut instincts. True leaders decide, then move on. Make-believe leaders (usually those of political and big business persuasion) analyze to death then drag out decisions past the point of relevancy.   

     If you own or manage a business, you are paid to make decisions. Coin tossing is simply another form of knee-jerking and winging it. “None of the above” produces decisions that cultivate consistent high impact, long-term results. But leadership does.

                                                                     

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Hal@Businessworks.US or 302.933.0116

 “The price of freedom is eternal vigilance!” [Thomas Jefferson]

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

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Feb 23 2010

Need Leadership? Choose Women!

It’s A Best-Kept Secret

                                       

… Among Men.

                                                                 

     From my early days in Madison Avenue’s “Top 10” ad agencies, where I worked for the industry’s two most famous and successful leading ladies, to active roles in women’s rights marches, to a professorship career which led me to ignite a campus women’s program,  followed by group counseling facilitator days with a female partner, I learned I was barely able to hold a candle to the feminine wiles of business leadership.

     I moved into serial-entrepreneur pursuits with a bevy of talented female business associates (the most important and influential of these being Kathy, whom I married 23 years ago), I have always preferred working with women. I can’t speak for many product industries, but to my way of thinking, women have always been smarter about all the things one needs to be smart about in running a service business and dealing with clients.

     And TODAY, I can finally say to all those smirking owners, investors, and VCs who’ve always equated quarterbacks, fighter pilots, and five-star generals with required business leader traits and qualities: “See. It’s not just me who thinks women are better business leaders!”

     The Guardian Life Small Business Research Institute has just released new findings that predict women entrepreneurs will create close to 6 million new jobs in the U.S. by 2018, more than half the expected new job total. “That’s great,” you say, “but so what? How does that make women better business leaders?”

     Ah, it’s HOW this new job creation tsunami will occur that’s important. Women entrepreneurs are reported in this research study to be “more customer-focused, more likely to incorporate community into their business plans, and more adept at creating opportunities for others,” according to a report of the findings earlier today by Lisa Pateus Viana in the “Small Business” section of FOXBusiness online.

     Viana says these characteristics are “helping women excel in 1) running a business 2) keeping employees driven and productive and 3) building a loyal customer base.” She goes on to say that the research shows “the only things more important to women entrepreneurs than their customers are family and religion,” and proceeds to make a strong case for the values of something few male counterparts strive for: a sense of balance.

     It seems to me that the only ones who disregard the validity of these kinds of study findings are those who have never learned to accept themselves or be able to respect others anyway. So, good riddance to all those stimulus/bailout-dependent corporate and government muckity-mucks who think entrepreneurship is an irritating business nonevent without promise.

     And let’s hear it for the emerging new stronger-sex business leaders! In fact, if we cut them some slack, they may actually create us some millions of new jobs sooner than later! 

~~~~~~~~~~~Visit Hal’s Recent Guest Blog Posts~~~~~~~~~~~

Comment below or direct to Hal@BUSINESSWORKS.US Thanks for visiting. Go for your goals! God Bless You! Make it a GREAT DayGet blog emails FREE via RSS feed OR $1 mo Amazon Kindle. Gr8 Gift 4 GRANDPARENTS: http://bit.ly/3nDlGF

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Feb 21 2010

Lessons From Construction Guys

“Spread out the tools,

then go for donuts!”

 

No, those eight words are not part of what construction guys can teach to small business owners. In fact, those eight words may account for the building industry employment transience we so often hear about.

No, I’m talking about seven (7) magic words!

Did you ever have a house built? (No not those seven words.) If you’ve ever had a house built and asked something dumb like “Gee, when do you guys put in the main water pipe and wire connections?” (“Oh yeah! Plumbing and electric? No problem; we can run those lines after the house is done; we’ll dig the yard up again and re-cement the concrete foundation we’ll have to break, along with maybe a wall or two, but don’t worry!”)

Did you ever have an addition put on your house? (“Uh, what cough, cough, dust is that, cough, cough, that you didn’t expect? I, cough, cough, don’t see any dust!”) Was your builder marching to his own drummer? (“Duh, what blueprints?”) Odds are the lesson you learned was to never do it again, right?

Well, let me tell you that there are two great lessons to be learned from construction guys that can make a life or death difference for small business owners. One, which comes from such an unlikely pair of experts as a carpenter and a heart surgeon — but which probably started with the carpenter since carpenters have been around a lot longer than heart surgeons:

Measure twice. Cut once.

This little 4-word gem of a mantra is the unspoken guideline for many successful small businesses. It’s one way of making sure there’s minimal or no waste of time, money or effort. It’s also expressed as “getting it done right the first time” (or “haste makes waste” as Granny used to say).

It’s the idea that we can actually help ensure maximum productivity with minimum expenses and liabilities. It’s all about making sure there are no rocks under the water we’re diving into. This little piece of reassurance can have untold value and appeal to a small business owner’s wallet and sense of well-being.

And what are the other three words of wisdom?

Chunk it up!

Whether you’re overwhelmed with a ten mile-long “to-do” list or a project with altogether too many parts, or you’re looking for a value-added way to entice customers by offering them a staggered payment plan, construction guys score again!

They don’t kill their customers with the whole monster total price to pay at once, they charge you what? One third up front (to cover the costs of materials), one-third half-way through the job (to cover salaries), and one-third on completion with satisfaction (to cover profits).

If they only get the first third up front, they’ll never wind up on the short end of a parts/supplies bill. If they get the second third halfway, they can only not make a profit, but will have paid for all materials and labor and put money through their bank. This approach works for nearly all business services and most large ticket item products.

The customer is happy to not commit all their money at once and will prefer a pay-as-you-go option to keep more control on the work that’s booked. 7 words: Measure Twice. Cut Once. Chunk it up!

# # #

302.933.0116 Hal@BUSINESSWORKS.US

Thanks for visiting. Go for your goals! God Bless You!

Make today a GREAT day for someone!

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Feb 20 2010

Are You Lurking In The Past?

Leave “Back To

                                     

The Future”

                                                                  

in the dust and

                               

the old movies!

                                                            

Leadership’s a funny thing, especially when running a small business. The more we try to figure out what went wrong, the less we move forward. Big unionized companies and government agencies can afford the luxury of assigning task teams to look back and determine who did what to whom and why and wherefore.

Small businesses can go broke while their heads are turned.

More than any other organizational entity on Earth, small businesses must remain the most flexible and the least concerned with exploring, assessing, and resolving old problems. In other words, if it’s broke (and not impacting the lifeblood of our business), we need to step over or around it and move on. Fixing stuff takes too much time that is better spent with forward motion … innovative leadership by example!

We need to remind ourselves that anything longer than a minute-old is:

  1. Fantasy (because it’s not in the here-and-now present reality of time and space) and
  2. Over with and impossible to change.

HOW do we keep our minds focused on the reality of what we’re dealing with day to day —  instead of what happened last week, or yesterday, or an hour ago? The fastest and most effective way that tens of thousands of successful business owners and managers use to accomplish this (and, by the way, that’s free, and takes all of 60 seconds!) is to simply take a couple of deep breaths.

     For specific reinforcement on this, take a quick side trip with your mouse and click here to take some deep breaths.

     The bottom line is that no matter what method we use . . . checking our watches, turning up the music volume, pinching ourselves, playing with a puppy or a baby, taking a slug of ice water, rubbing our foreheads briskly or rubbing our hands together briskly, phoning our desk lines with our cell phones and talking to ourselves (well, okay, maybe just let it ring once!) . . . if it works and it joggles our brains into the present moment, it’s a good method. We need to keep using it.

Recalling past incidents, problems and solutions, accomplishments can have a positive effect on our here-and-now decision making as long as we are consciously managing those “Back to the Future” visits from our present existences.

We get ourselves in trouble when we choose to allow ourselves to get lost with past thoughts, reveries, daydreams, nostalgia … whatever we want to call these experiences. Why? Because getting stuck in those mental journeys  is rarely if ever productive and — in a work setting — will almost certainly not help us establish or maintain the forward motion we need to grow our businesses.

   Is it very unlike running down the field carrying the football, and suddenly stopping to think about the circumstances surrounding your last touchdown?

Small business leaders must prompt, promote, and maintain continuous forward movement, be prepared to “turn on a dime” as the expression goes, and stay focused as much of the time each day as possible on the customer, supplier, employee, market opportunity that’s smack dab in front of our faces, not dwelling on history. Save that journey for your accountant.

# # #

hal@businessworks.US

STRATEGY/ CONTENT/ CONNECTION

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——————-

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Go for your goals, thanks for your visit, God Bless You!

 

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Feb 16 2010

Your Memory Is Malleable

Don’t Trust

                                  

What You Remember!

                                           

     Unless you are one of the 27 other people in America who has not a shred of interest in football, or who found yourself snowed in and powered out as I was on Superbowl Sunday, you probably missed the emergency portable radio static-filled broadcast of the audio for “60-Minutes.”

     Even as many were trying to remember the Colts-controlled first half of the game as they watched the Colts being trounced in the second half, the “60-Minutes” broadcast was focused on the shortcomings of memory.

     Actually, besides the realization that no one ever listens to portable radios anymore (who knew?), the broadcast was wrapped around a cluster of gruesome news stories involving “100% absolutely positive” witness identifications of individuals as criminals who were not.

     A couple of examples involved innocent people who were wrongly imprisoned for many years (more than a dozen I believe I recall hearing in one case). It was only after a slim-chance break in reviewing nearly untestable past evidence that innocence was proven with DNA studies.

     The point of all the par-for-the-course mainstream media sensationalism was to offer newsworthy, scientific proof that the human memory plays tricks on us… that, no matter how absolutely positive we think we are about something we remember, odds are that we are wrong! 

     Okay, so that’s not much of an ego-flattering thing to have to admit… and especially if it has to do with your business and the ways you think you solved problems in the past, which carries a bit more consequential impact than recollecting who threw what touchdown in the 1987 world series (er, sorry, Superbowl).

     What it might say to us, this little touch of dementia, is that it’s not just professors who are absent-minded and that we could all stand to rely less on what we are sure happened in the past. Big corporations wallow in the past, thinking no doubt it will lead them soaring into the future.

     But if remembering the past produces so many inconsistencies and untruths, what good can it all be? How will it ever move us into the future? It will not. If you disagree, you’ve been hanging around too many history teachers and accountants.

     It is the spirit of entrepreneurship that all business most ultimately adopt if we are to heft ourselves upward and out of this mud-clogged economy. There is a genuine need for business leaders to put the past aside and pay attention to what’s going on here and now.

     The past may be interesting and worth much exploration, but not at the expense of what’s in front of our business faces, because present judgements based on past memories will never lead us forward. Before you bet the farm on what you remember that you’re completely certain of, take a deep breath and look instead to the opportunities that are sitting in your lap… appreciate that times and your memory banks have changed. 

Comment below or direct to Hal@BUSINESSWORKS.US Thanks for visiting. Go for your goals! God Bless You! Make it a GREAT Day Get blog emails FREE via RSS feed OR $1 mo Amazon Kindle. Gr8 Gift 4 GRANDPARENTS: http://bit.ly/3nDlGF

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Feb 11 2010

Salespreneurship©

You have all the

                                  

ingredients, but 

                                                           

it depends on how 

                                          

you bake the cake!

                                                                                          
[…and you KNOW what happens if you put the egg in at the wrong time!]       
                                                                                      

      Okay, so you came here expecting maybe a magic sales solution to make up for not getting a government bailout? Well, maybe you guessed right. Maybe this is the blog post that will change your life…the one that will make a difference in your future by holding your head still for three minutes and getting you to focus on the present.

     First, recognize that if you’re a salesperson, you are an entrepreneur. If you’re an entrepreneur, you’re a salesperson. The two functions and categories are not mutually exclusive. Consequently, Voila!

Salespreneurship is You!

     What does all this mean?

A) You cannot abandon the management and administrative tasks of running your sales rep business. Why? Because customer lead generation, product and service knowledge, customer communication and presentation skills (especially active listening) , closing skills, and building a strong enough relationship to generate repeat sales will all mean nothing.

Without accurate, attentive data entry and paperwork follow-through with every encounter, you are investing in disaster!

B) Likewise, you cannot dismiss the critical responsibilities of salesmanship and selling just because you’re a free-spirit entrepreneur flying from project to project. Why? Because without sales and a properly-performed sales function, there is no business ship to captain.

     So your job #1 mission is to accept that sales and entrepreneurship are joined at the hip. Your job #2 mission calls for acknowledgement of goals (like knowing where the finish line is in a race) and then abandonment of that acknowledgement! 

“If you dwell on the finish line while you’re running the race,

you’ll trip yourself up and fall on your face!”

–HAL ALPIAR

     True success in selling and in entrepreneuring comes with being able to focus on the here-and-now present moment every passing moment of every passing day as much as possible. You’ll never do it 100%. But the farther you can push the envelope and be consistently conscious of what’s right in front of your face, the happier, healthier and more productive you’ll be…the more rewarding will be your success.

     How to do this? The #1 Solution : Go to http://bit.ly/cMoqHf and practice the 60-second exercise offered there as often as you can. The #2 Solution: When you feel yourself drifting off into events and situations and conversations older than one minute ago OR imagining something that’s more than one minute into the future (the approach to the finish line), recognize you are headed into nonproductive fantasyland, and return to Solution #1.

     Salespreneurship. Bah humbug? Sure it’s harder work than being a halfwit entrepreneur or a slipshod salesman, but remember this mindset adjustment is all a matter of choice. It’s your behavior and it’s your choice. History proves that choosing a here-and-now orientation is always a healthier, happier, more prosperous place to be.

Comment below or reply direct to Hal@BUSINESSWORKS.US Thanks for visiting. Go for your goals! God Bless You! Make it a GREAT Day!  Blog FREE via list-protected RSS feed OR $1 mo Amazon Kindle. Great VALENTINE for GRANDPARENTS: http://bit.ly/3nDlGF

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Feb 03 2010

The SALES Snow Job…

“Git yer shovel and

                              

hipboots, Mollie;

                              

that slick sales guy’s

                                       

back agin.”

                                                      

     When did you last encounter a slick, fast-talking salesperson who answered your questions like he was snapping a towel? A car dealership? Discount furniture store? Stereotypes? Sure, but the examples serve a purpose because they bring the worst images of sales to the surface. If we can know the worst case scenario, it’s easier to strive for the best.

     The problem is, it seems to me, that many salespeople who appear to be best case scenario salespeople on the surface are actually worse than the worst underneath. They are the ones who are smart enough to recognize that nobody likes or buys a “sales hustle” anymore, that today’s consumers are more enlightened shoppers, so they blanket the truth with a snow job and hope no one notices the slippery ice below until the check clears the bank.

     These are the same hot-shots who ignore or trivialize prospects’ concerns and create diversions by instead emphasizing the strengths of the product or service being shopped, to the exclusion of the weaknesses. It’s a throwback sales attitude that no longer tweaks the twitter, if you know what I mean. 

     But, hey, doesn’t every one in sales do that? No. True sales professionals treat prospects like family (well, not including the dysfunctional cousins). True sales professionals may not dwell on weak sales points, but they won’t smoke and mirror the negatives into some dark corner either.

     Professional salespeople build high-trust reputations at every opportunity. They are invested in selling as a career. They get the big picture of life. They seek to build a reputation for honesty, not deal-making. They want to be able to establish long-term repeat-sale relationships once the sale is made.

     If you’re serious about sales and you should be… if you’re a rep or business owner or manager (of ANY part of ANY business), or an entrepreneur… because your very existence depends on how effectively you listen to customers and respond to their needs and concerns.

     This includes being as open and honest about your product and service weaknesses as you are about the strengths. Leave the one-sided boasting to the advertising and PR people. YOU are the company! Customers and prospects expect and deserve truth as well as benefits.

     When a salesperson tries to give someone a snow job, he or she is starting out with the assumption that the customer or prospect is stupid. Frankly, ANY assumption is dumb (We can all stand to be reminded that expectations breed disappointment), but starting out with a snow-making machine — and not first handing the prospect a shovel and hip-boots — is particularly self-destruct-targeted.

     It doesn’t take more than a couple of minutes with Bing or Google to learn as much if not more than any sales rep about a particular brand or product or service… and whether snow is in the forecast! 

Comment below or reply direct to Hal@BUSINESSWORKS.US  Thanks for visiting. Go for your goals! God Bless You! Make it a GREAT Day!  Blog FREE via list-protected RSS feed OR $1 mo Amazon KindleGreat VALENTINE for GRANDPARENTS: http://bit.ly/3nDlGF

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Feb 01 2010

Customer Service 2010

“GIVE ‘EM

                              

 THE SCREW!”

                                                                    

CUSTOMER: “Could I please get an extra screw or two for mounting the brackets that go with the sets of decorator shelves I just bought? One was missing last time and I wasted hours looking for an exact match.”

HARDWARE CLERK: “Sure, Honey, but they come in little six-packs, and it’ll cost you an extra buck and a half.”

OWNER/MANAGER (who overheard the exchange): “Give ’em the screw, Hazel!” (Then whispering to her: “The whole packet only costs us 75-cents and this man just spent $300 here!”).

The happy customer leaves with his free six-pack of screws.

OWNER/MANAGER: Listen Sweetheart, I appreciate you wanting to charge for all our products, but sometimes it’s best to just give people the little extras they ask for, as a courtesy…like the sample cheese and lunch meat slices at the deli. In this case, y’just give ’em the screw and he’ll remember us longer; he’ll send his friends; and he’ll come back again. And, then, maybe you get a raise.”

     Customer Service 2010 means standing on your head and tap dancing on the ceiling if it makes the customer happy! Does YOUR business sport hand prints on the floor and tread marks on the ceiling? Why not?

     What possesses business owners and managers to add “Handling” fees to shipping costs? Isn’t handling part of the job people are paid for… to get merchandise from inventory, and then wrap and ship it?

     And, by the way, why is this service added to the purchase cost and charged separately? And why’s it always a whacked out amount? A $19.95 item I bought recently had $6.95 added for “S&H” so the under-$20 product ended up a dime short of $27! I sent it back.

     I thought car dealers were struggling. So why do only luxury car dealers pick up and drop off cars to be serviced, and go the extra mile to wash the car before returning it after servicing?

     What right do restaurants have to decide what tipping percentage to charge for parties of six or more? If service is lousy, the percentage is the same as if it’s great? Is it just me or do other people believe you should tip routinely for routine service and exceptional for exceptional service? If the party of 8 or 10 or whatever is going to produce X dollars for a foodservice person regardless of whether she or he rates a 1 or a 10, why should the person care?

     “Slop that food on the table, Mable, and don’t waste time being nice; you’re gonna get paid the same regardless. Spend your energy instead with those four old men trying to impress one another; You’ll get more tips out of them if you kiss up enough!”

Does your business give customers the screw?

Comment below or reply direct to Hal@BUSINESSWORKS.US  Thanks for visiting. Go for your goals! God Bless You! Make it a GREAT Day!  Blog FREE via list-protected RSS feed OR $1 mo Amazon KindleGreat VALENTINE for GRANDPARENTS: http://bit.ly/3nDlGF

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Jan 23 2010

SELLING YOUR “INTERNAL” CUSTOMERS

Are You Marketing to

                                          

Your “Inner Circle”?

                                                                                  

     Besides your mother, there is no bigger fan support base for your business than the market that constitutes your “internal” (or “inner circle” of) customers. Perhaps you never thought of them as a market.

     Perhaps you never thought about who, exactly, makes up this hot prospect / top customer group. Here are some quick thoughts you might want to consider:

     Without exception, the best source of business is existing and past business. Most small business owners and managers realize this, if not overtly, then at least instinctively, and do a pretty decent job of catering to these special people.

     The second best source of business is your “inner circle,” your “internal customer market.” This is comprised first and foremost of your own employees and staff. And many owners and managers also recognize the potential attached to this segment of the internal customer market with things like employee discounts.

(As an interesting side note: In Ben & Jerry’s growth years, every employee was required by job description to take home 7 free pints of ice cream every week, which they of course served to friends and family and gave to neighbors, which became a seeding process to help create a “big buzz”! ), but . . .

     How many small businesses take the next step outside this innermost support ring? When did you last, for example, make special effort to gain customers from your vendor/supplier ranks?

     Think about the fact that at least part of the success of every vendor and supplier to your business (from manufacturing and office supplies, to specialized and not-so-specialized services) is dependent on your business’s continued success.

     Marketing? Ha! It doesn’t even cost anything to hand-deliver or email these people special announcements of special product or service deal considerations. The stronger your alliances with your vendors and suppliers, the more they’ll act as your UNcommissioned, UNpaid sales force as they make their rounds calling on other businesses. It’s like networking the networkers.

     Have you made efforts to similarly (perhaps more quietly) market your wares or services to outside visitors –including sales reps– who call on you in person or by phone? What about other businesses on your block, in your building, neighborhood, community, state or region?

     Internet social networks are not the only avenues for capturing customers from among those who already know of your existence and who may share some common ground. Put on your thinking cap, and keep open-minded. 

     And what have you done for or with the mass or industrial or professional media lately? Not only might those people be prospects for you, they have the ability to influence many others … So do you!

VISIT # # #  Hal’s Guest Blog Posts… 

GOT A SICK WEBSITE?> @http://bit.ly/6iYe6g 

WHAT’S YOUR T-SHIRT SAY?> http://bit.ly/7K0s4a

 LEADERSHIP SEARCH?> 12/30 @http://bit.ly/XhN1h

 DOES NO BEAT MAYBE?> 1/6 @http://bit.ly/74qlG5

 # # #               

Comment below or reply direct to Hal@BUSINESSWORKS.US  Thanks for visiting. Go for your goals! God Bless You! Make it a GREAT Day!  Blog FREE via list-protected RSS feed OR $1 mo Amazon KindleGreat VALENTINE for GRANDPARENTS: http://bit.ly/3nDlGF

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