Snap your suspenders too hard,

and your pants’ll fall down!

     Every minute of every hour of every day, human beings are making mistakes. Many of these happen at work. The workplace sometimes seems to breed screw-ups! Have you noticed a few in your life? Just here and there of course.

     Well, you may say as you sit back and snap your suspenders, “Ya win some, ya lose some, and some get rained out, but there’s always another ballgame!” Yup. And there’s always another screw-up!

     Now, let’s talk “mistake” vs. “person” for a minute. Either and/or both can be legitimately referred to as “screw-ups,” so it’s often the situation that technically dictates what we mean by the term.

     Oh, right, people we might designate as “screw-ups” are probably the most likely ones to commit the evil errors that cost them their reputations, but so what? In the end, when the deed is done, and damage assessments are rolling in, what’s the difference who did what to whom?

     Getting squared away, you say, returning to normal (whatever that is) is what really matters. That’s certainly a bell-ringer statement, but guess what? It DOES make a difference who did what to whom because knowing the answer sets the table for everyone else to learn something important.

     The standard screw-up who screws up sweeps (shovels?) the screw-up under the rug, slinks off into dark shadows and –once convinced of escaping unscathed– whistles her or his way to lunch hour or the time clock or into commuter rush hour.

     Hmmm, ever see anyone whistling in standstill traffic? Figure it could only mean a screw-up has taken place (or perchance some other type of event has occurred that we shy away from discussing here since loving grandchildren sometimes visit!).  

     Well, here’s the bottom line: Screw-ups are a good thing if they are part of a genuine effort to advance your business, if they can be learned from, AND if the circumstances can be openly shared with everyone else in your business!

     Hey, no way! Sounds nice, says you, still suspender-snapping away, but people don’t own up to mistakes. Well, if that’s the conduct code in your business, you may be actively investing in your own demise as screw-ups get bigger, have greater impact, and are more surreptitiously dispensed with.

     When’s the last time you got away with something you shouldn’t have? Do you really want your business mission wrapped around sneakiness?

I hope that wasn’t you that just tip-toe away from your screen?

# # #

Your FREE subscription: Posts RSS Feed

Hal@Businessworks.US or 302.933.0116

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone! 

Food-for-thought

thoughts . . . 

on leadership.

What are yours?

     “Making the right choices,” says America’s Mayor Rudy Giuliani, “is the most important part of leadership. Every other element–from developing and communicating ideas to surrounding oneself with great people–relies on making good decisions.”

     “Humans,” says Dog Whisperer Cesar Millan, “are the only species on earth that will follow a totally unbalanced, unstable leader.” He goes on to say that “Balance comes from all four parts of ourselves–intellectual, emotional, spiritual, and instinctual–in alignment”

     Author/management consultant Marvin Weisbord says in twenty-five years, the leaders he has learned the most from have “certain knacks. They focus attention on valued aspirations. They mobilize energy by involving others. They face the unknown without answers.”

     “The ability to step up to the plate and provide the necessary leadership is the key determinant of achievement in all human activities,” says motivational guru Brian Tracy. “Great business leadership,” he says, ” is characterized by honesty, truthfulness, and straight dealing with every person, under all circumstances.” 

     Leaders, says one of America’s great entrepreneur successes Deaver Brown, “are often like the Pied Piper, turning around to find a group following them wherever they go. They can ignite their followers almost at will.They have the remarkable talent of being able to inspire devotion and loyalty, mustering excellent performances from average people.”

     U.S. President General Dwight David Eisenhower defined leadership as “the ability to get a person to do what you want him to do, when you want it done, in a way you want it done, because he wants to do it!” 

# # #

FREE blog subscription: Posts RSS Feed

Hal@Businessworks.US     302.933.0116

Open  Minds  Open  Doors

Many thanks for your visit and God Bless You.

Make today a GREAT day for someone!

“You’ve got to stand

for something, or

you’ll fall for anything”

— Aaron Tippin, Country Western Performer

http://www.youtube.com/watch?v=4Hja0XND8Ms 

     The business world seems to have a mission to have a Mission Statement for everything these days…Sales Mission Statements, Customer Service Mission Statements, Corporate Mission Statements, Financial Mission Statements…

     And many of these, I believe, are merely token lip service public relations-type tongue-twisters with no teeth that hang framed on walls and plastered onto every ad and document and website in bordered shadow boxes, flaunted as if they were flags of honor and integrity!

     First of all, any company that has to be boasting about a Mission Statement (no matter how goody-goody it might sound) is simply indulging itself in mental masturbation.

     If your business is as great as the pursuit of its Mission, the people you want to know it, will know it without you having to strut it across every stage. Your behavior and the behavior of your business is what constitutes your “brand” and people will know you by your brand, your conduct.

     That having been said, there is a need in every organization (even sole proprietorships) for an internal “Leadership Mission Statement” that owners, operators, and managers can rally around and bring into daily practice. “You need to stand for something or you’ll fall for anything.”

     It needs to address HOW your business leadership will function and communicate with others inside AND outside your organization. Why? Because –no matter what business you’re in, no matter what quality or value of goods and services you offer, no matter how industrious and honorable you may be– 80% of your business is communication!

     If you don’t have a Leadership Mission that focuses attention on the processes and ways you will strive daily to communicate clearly (including, importantly, active listening practices) with associates, staff, customers, prospects, vendors, community, industry and the rest of the world, you are setting your company up for failure.

     I’m not talking about a PR or media or customer service policy  manual, or some empty suit theory. I’m referring to a genuine statement of leadership conduct that calls on human communication best practices at every level… in letters, emails, on the phone, in-person, in presentations, and in all marketing related materials, publishings and broadcasts all of the time. “You need to stand for something or you’ll fall for anything.”

What’s the guideline to use? Trust and Authenticity.

With special thanks for inspiring tonight’s blog post to a strategic alliance partner of mine, Andrew Jackson, who sent me the link to the music video source of the headline quote above. 

# # #  

Input welcome anytime: Hal@TheWriterWorks.com (”Businessworks” in the subject line) or comment below. Thanks for visiting. Go for your goals, good night and God bless you! halalpiar  # # # 

FREE BLOG SUBSCRIPTION? Click on ”Posts RSS Feed” (Center Column), or now on your AMAZON Kindle for just $1.99 a month after a free trial.

FEELING CREATIVE? Add your own 7 words to the end of the 289 POSTS:  Click under “7-Word Story” (center column)

WATCH FOR ONE OF HAL’S SHORT STORIES COMING this September in the new book from Nightengale Press, THE ART OF GRANDPARENTING…on sale here! 

The gun goes off!

     No, I’m not suggesting some form of warfare is needed for starting a business (though, at times it can feel like being on the edge of a military engagement). I’m talking about a starter’s gun, the kind that’s used to start events, that shoots blanks? Whew! Glad we got that straight.

     Starting a new business, or a new venture spinning out of an existing business–in case it’s been a while and you’ve forgotten–is very much like the beginning of a crew race. Okay, you live in the desert or the mountains and haven’t the foggiest idea about a crew race.

     Maybe you saw one once on TV? Crew races take place in rivers, lagoons, bays, and lakes. Skinny, lightweight 62-foot-long sculls (boats) with 8 rowers (each with a two-handed oar: 4 on the port side and 4 on the starboard side). Yes, there are also 4 and 2 and 1-rower sculls.

     Each oarsman/oarswoman has his or her feet strapped in, and each slides forward and backward on little butt-snuggling seats that actually have each rower precariously perched in such a manner as to practically hang out over the boat edges just inches above the water.

     There’s a “coxswain” (usually a featherweight athlete with  heavyweight vocal cords) in the bow (front) who steers the boat with guide wires and pounds the rhythm into blocks on the sides of the boat. This little person does a lot of yelling through a megaphone. Oh, thatcrew race! Sooo?

     Competing boats get positioned on the starting line, standing still, dead in the water. Oars and rowers ready. Let me try that headline again: The gun goes off! Every rower slams their oars as fast and furiously as they can in and out of the water in order to get some starting momentum and get the boats moving from their dead weight standstill positions.

     Once some forward motion is established (and assuming no capsizings or tangled oars with other crew teams), the coxswain starts in with a quick paced rhythm, calling “in” and “out” for rowers to coordinate oar placements in and out of the water.

     This builds the pace of movement in a smoother, more team-coordinated manner. The coxswain eventually calls out “stroke” as the pace lengthens out into longer harder quicker pulls.

     The coxswain is all the while banging on the boat because rowers cannot always hear the shouted ins and outs because of wind, but they can feel the vibrations of the pounding and respond to that.

     Rowers slide forward and back in time with lifting their oars up out of the water, twisting the handles so the oar blade skims back across the top of the water, then plunging the blade back in for the exhausting pull through the water, then repeating the motion again and again.

     Rowers must concentrate on staying in tandem (from a head-on view, an observer should see but one single rower when the team is in perfect sync). They must also focus on working to not “catch a crab” (getting an oar stuck out of rhythm with the other seven oars, going into or coming out of the water, and creating a splashy puddle).

“Catching a crab” can be serious enough to “catch” an oar blade and take the oar that’s fastened into the oarlock beyond the point of recovery. This will likely turn the entire boat over, which –aside from losing the race and likely damage to the expensive fragile boat– is not a fun thing in 50-degree water with a hooded sweatsuit!  

Are you beginning to see why this athletic ordeal reminds me of starting a business? Are you paddling fast and furiously to get some forward motion? Are you trying to row and steer your fragile, expensive boat at the same time? Are you missing hearing the steps you have to take but feeling the vibrations? Have you “caught a crab”? Are you lengthening out? Capsized?

Hey, there’s always another race!

  # # #  

Input welcome anytime: Hal@TheWriterWorks.com (”Businessworks” in the subject line) or comment below. Thanks for visiting. Go for your goals, good night and God bless you! halalpiar  # # # 

FREE BLOG SUBSCRIPTION? Click on ”Posts RSS Feed” (Center Column), or now on your AMAZON Kindle for just $1.99 a month after a free trial.

FEELING CREATIVE? Add your own 7 words to the end of the 288 POSTS:  Click under “7-Word Story” (center column)

WATCH FOR ONE OF HAL’S SHORT STORIES COMING this September in the new book from Nightengale Press, THE ART OF GRANDPARENTING…ON SALE HERE! 

Get your hidden agenda

out of the closet!

• CLIENT or BOSS or PROSPECT: Here’s a project we’d like you to do. Please tell us how you would do it, how long it would take and what kind of budget you’d recommend.
• CONSULTANT or MANAGER: Who’s the project for? What’s the purpose? Who or what’s being targeted? When do you need it done? What’s the budget you have to work with?
• CLIENT or BOSS or PROSPECT: Don’t worry about that stuff. We’re not sure of the target and we have no due date or budget; you tell us what you think.
• A WEEK LATER: “We’ve reviewed your proposal and we don’t like the target you selected, we think it should be done quicker and it’s too expensive.”

Whaaaaaaaaat?

     Every business or organizational group works on two levels: The level of the task represented on the surface, and the level of the “hidden agenda” — the undisclosed needs and motives of individual group members.

     Personal goals, values, attitudes, and fears impact the ways that individuals react to or respond to the group’s surface task. Hidden agendas siphon off valuable energy that can be used to accomplish the task at hand.

     People play power games by withholding information. By not telling the person(s) on the receiving end of an assignment, what the parameters are for a particular project, the CLIENT or BOSS or PROSPECT undermines prospects for success. By assuring him or herself of increased personal control, she or he is simultaneously dooming the project to failure.

     Hidden under the surface, you’re likely to find many individual conflicting pushes and pulls. Group members (according to a University Associates Handbook for Group Facilitators) have personal and subjective needs for belonging, acceptance, recognition, self-worth, self-expression, and productivity.

     The needs of one disgruntled or over-zealous or manipulative or misdirected individual can block the needs of another, or of the entire group, or the entire project. These blockages can be resolved in a minute, or drag on for years…in some rare instances, a lifetime.

     The Pfeiffer & Jones Group Facilitator Handbook suggests:

I wonder if we have said all that we feel about the issue. Maybe we should go around the table and ask for individual comments so that we can open up any further thoughts”

…as being the kind of statement a leader might ask anytime that hidden agendas appear to be threatening progress. 

     When you detect a hidden agenda, get it out of the closet!

# # #  

Input welcome anytime: Hal@TheWriterWorks.com (”Businessworks” in the subject line) or comment below. Thanks for visiting. Go for your goals, good night and God bless you! halalpiar  # # # 

FREE BLOG SUBSCRIPTION? Click on ”Posts RSS Feed” (Center Column), or now on your AMAZON Kindle for just $1.99 a month after a free trial.

FEELING CREATIVE? Add your own 7 words to the end of the 287 POSTS:  Click under “7-Word Story” (center column)

WATCH FOR ONE OF HAL’S SHORT STORIES COMING this September in the new Nightengale Press book, THE ART OF GRANDPARENTING…ON SALE HERE! 

Ready to roll your gasping,

bleeding business into the ER?

     At a  9AM meeting you asked for a copy of an old 12-page report by the end of the day. That didn’t seem unreasonable, did it?  

     Probability is that your headache only came on when you realized that not only was your request ignored, but that the employee who smilingly agreed to provide the copy actually took a two-hour lunch and then left for home early.

     Of course you needed some icing on the headache cake, so your eager-to-please employee obliged you while you were on a conference call by dropping a “Sorry, the copy machine’s been down all day” note on your desk for you on the way out!

     How many times have you asked someone who works for you to get something done quickly and then discovered that the task ended up in the “SLOW” pile? Okay, every one’s not “Charlie Hustle,” but assuming that you’re making your “RUSH” requests in a reasonable and courteous manner, maybe the person on the receiving end simply doesn’t share your sense of urgency?

     Do you find more evidence of this in your observations of employee dealings with customers and clients? Perhaps it’s time to recruit your people into developing or up-dating your business mission statement and –in the process– to make sure that some key reference is made to “responsiveness.”

     Why not just repremand and push everyone to move quicker? Because you need your people to buy into the way of thinking you want the business to have if you’re interested in having them behave more responsibly than hired temporaries. After all, doesn’t the government aspire to be in a position of simply dictating change?

     Ah, but the government knows nothing about running a business. In fact, the government seems unfortunately destined to experience that rude awakening soon… the reality that change cannot be dictated anywhere with any degree of success by anyone, except perhaps at gunpoint in a dictatorial regime, is not far from discovery.

     People accept change more quickly and more wholeheartedly when they have a hand in designing the ingredients and/or the parameters of what behavior is expected of them. Giving them at least the opportunity to suggest recommendations for inclusion in the revitalized guidelines for conducting day-to-day affairs makes them part-owners.

     People who are business owners and those who have risen to the occasion and accepted at least the conduct–if not the roles of part-owners–are the same people who accept an ownership mindset. These are the people who you can count on to be responsible, to have a sense of urgency about them in all that they do. And businesses with a sense of urgency succeed.    

# # #  

Input welcome anytime: Hal@TheWriterWorks.com (”Businessworks” in the subject line) or comment below. Thanks for visiting. Go for your goals, good night and God bless you! halalpiar  # # # 

FREE BLOG SUBSCRIPTION? Click on ”Posts RSS Feed” (Center Column), or now on your AMAZON Kindle for just $1.99 a month after a free trial.

FEELING CREATIVE? Add your own 7 words to the end of the 282 POSTS:  Click under “7-Word Story” (center column)

Are you a Zippity

or a Doo-Dah?

“You can never resolve a problem by condemning it.”

–World-famous author/consultant Wayne Dyer

     They may not always be right, and they might not always do things right, but Zippity’s get things done!

     Doo-Dah’s typically bungle what they attempt and rarely make attempts on their own to get things done anyway. For a Doo-Dah, it’s easier to make excuses than to take action…easier to complain about a problem or condemn it, than to attack it or solve it.

     How many Doo-Dah’s surround your business and personal life? Stop reading here for 30 seconds, and count them. Think about it. Go ahead: count! I’ll wait. How many?

     Are you helping them? Are they helping you? If you’re not gaining something by association, you’re losing. There is no middle ground. Either you are doing a good deed by spending time and energy (and perhaps money?) with each, and can afford to do that, and want to do that…OR you are losing speed, quality, credibility, and success.

[It may be useful here to remember that achieving the success you seek will surely afford you greater opportunity to help more Doo-Dah’s, if indeed that’s a goal for you!] 

     Distancing yourself from Doo-Dah’s may seem cruel, and may be impossible when family is involved. Ha! Hit a nerve there, huh? Well, considering that most shrinks will tell you that everyone has a dysfunctional family, it should be no surprise that you ended up with a Doo-Dah brother-in-law or uncle or cousin or parent or child.

     But guess what? If you don’t start taking steps sooner than later to surround yourself and your business with Zippity’s, you run the risk of falling prey to the disengaged incompetence of the Doo-Dah’s now and forever after. It’s your choice.

     If you really can’t let go of being Mr. or Ms. Do-Gooder and you’re not into switching to a priesthood, nunnery or social worker career, then you’d better learn to live with your business and your life being universally uneventful, stale, and stagnant…an investment in the status quo.

[Can your business survive that? Can you?]

    No, it’s not a likely scenario if you are actually still reading this. And assuming you are still reading this, get yourself Zippity’d and stayZippity’d.

# # #  

Input welcome anytime: Hal@TheWriterWorks.com (”Businessworks” in the subject line) or comment below. Thanks for visiting. Go for your goals, good night and God bless you! halalpiar  # # # 

FREE BLOG SUBSCRIPTION? Click on ”Posts RSS Feed” (Center Column), or now on your AMAZON Kindle for just $1.99 a month after a free trial. FEELING CREATIVE? Add your own 7 words to the end of the daily 276 days old growing tale! Click under “7-Word Story” (center column)

Don’t Choose To Dwell

On Your Goals!

     It’s no wonder we get our businesses in so many accidents. As Americans, we’re virtually (and probably literally) brainwashed with the need to follow rules and regulations, and only ever pay attention to where we’re going.

     We are obsessed with the future…planning for it, wondering what it will bring, worrying about it, looking toward it. Once in a while it’s a good thing to glance in the rearview mirror.

     Following all the rules and regulations and focusing only on what’s in front of us will never get us anywhere that’s unique, remarkable, or successful. In fact, it may never get us anywhere at all.

     Rules, regulations, and the future are certainly not directional signs to the path of progress for business because they represent an investment in the status quo and nonproductive worry.

     Why is that? you may ask. Because success only comes from breaking the “rules,” of which there are none in business (except perhaps in law, accounting and certain parts of retailing and shipping logistics)… and because focusing on the finish line inevitably prompts one to trip over one’s own feet!

     Driving your business forward on the road to success while devoting your attention to what the next exit is, and when will the next service center appear, and how many more miles are yet to go doesn’t leave much balance of attention to focus on the vehicles that are driving alongside you, and coming from the opposite direction.

     There’s probably no need to say anything more than the three dreaded words, “head-on-crash” to send chills and shudders up and down your spine and butterflies doing cartwheels in your stomach.

     But wait! Tragedy and disaster only strike when you make a conscious or unconscious choice to set yourself up (and your business) for tragedy or disaster.

     Here’s what it’s all about: YOU are the captain of your business and YOU decide when and where to drive, and at what speed, and at what hours, and at whatever condition your vehicle is in. It’s YOUR business. It’s YOUR choice! If you own or manage your own company, the behavior of your company is YOUR choice!

     So stop tuning in all your energy to where you’re going and start paying attention to where you are. Only by seeing and responding to what’s around you can you make your business move forward in productive directions.

     Take some “real time” inventory of where your business stands at any given present moment and then adjust it from there going forward, but don’t choose to dwell on your goals. Dwell on what you’re doing right now to take you there.   

# # #  

Input welcome anytime: Hal@TheWriterWorks.com (”Businessworks” in the subject line) or comment below. Thanks for visiting. Go for your goals, good night and God bless you! halalpiar  # # # 

FREE BLOG SUBSCRIPTION? Click on ”Posts RSS Feed” (Center Column), or now on your AMAZON Kindle for just $1.99 a month after a free trial. FEELING CREATIVE? Add your own 7 words to the end of the daily 271 days old growing tale! Click under “7-Word Story” (center column)

STOP PUNCHING

YOUR BRAINS OUT!

     In case you may have started thinking the whole world’s joined forces with the government to push your business off the rooftop, STOP! Maybe they have all joined forces with the government; I’ll grant you that possibility.

     Even if the whole world is not actually involved, there IS certainly some truth to be said for the government’s strangulation taxes and requirements to comply with the bombardment of over-regulations that threaten and seek to control small businesses.

     But, guess what? You can put a stop to it!

     HOW TO STOP IT: First, step back from the upset feelings and take a deep breath: http://halalpiar.com/2009/05/4-steps-in-one-minute-zero-stress/ 

     Next, accept the fact that you are you and in all the world, there is no one else exactly like you. You are unique. Got it? No? RE-read the boldfacing again. Go ahead. I’ll wait right here for you. Got it now? Good. Believe it? If no, you may want to explore some therapy options. If yes, then take the leap of faith to the next level:  

     If you can accept what you just read, then it should be a no-brainer that the business you own or manage or the part of a business you own or manage is also unique. Why? Simple. YOU are unique and YOU are running it! YOU control the day-to-day activities, and what takes place is YOUR choice. Your behavior and your attitude are YOUR choice. What you decide to do with and about your business is YOUR choice. 

     Leave the victim role to Atlas in Greek Mythology; he took the whole world on his shoulders. [For more on the victim “Poor Me” role that many business owners insist on playing, see the great old Gestalt Psychology classic book, BORN TO WIN, by Muriel James and Dorothy Jongeward. I promise that even now, 40 some-odd years later, it will astound your sensibilities about what makes people choose so many self-destruct directions in life.

     If you continue to worry, check this post for reassurance: http://halalpiar.com/2009/05/stress-kills-sales-quicker-than-the-economy/

     The bottom line is that there simply IS NO OTHER BUSINESS like your business because yours is the business that reflects your uniqueness.

     So choose to rise above the rubble and the unfairness and the shortsighted incompetence of government. Extract yourself from the mire of those around you who choose to wallow in self-pity and act defeatist and negative.

     Choose instead to surround yourself with positive people and thoughts and appreciation for the differences you bring to your company and industry and community tables. Make them work FOR you!  

# # #  

Input welcome anytime: Hal@TheWriterWorks.com (”Businessworks” in the subject line) or comment below. Thanks for visiting. Go for your goals, good night and God bless you! halalpiar  # # # 

FREE BLOG SUBSCRIPTION? Click on ”Posts RSS Feed” (Center Column), or now on your AMAZON Kindle for just $1.99 a month after a free trial. FEELING CREATIVE? Add your own 7 words to the end of the daily 269 days old growing tale! Click under “7-Word Story” (center column)

“Put your money

where your mouth is!”

Y’know what? Even the last traffic cone placement person you passed has good, solid, creative ideas. Tell the people who work for you that you don’t want any more good, solid, creative ideas.

Tell them they’re wasting their time, and yours, with all the suggestions about what should be done and who could do what and what would be best. Tell them to shut it down. Finis!

After they all stop gasping, tell them what you really want from them are innovative ideas, the kinds that entrepreneurial minds thrive on.

Explain that you don’t want to hear about the need to launch a new product or service. Be specific in telling your people that you want instead to hear about HOW to launch a new product or service.

Give them some guidelines. Let them know that you will be interested in and very appreciative of ideas that come to you that are fully supported with answers to questions like those that follow.

• You want to know the unique customer benefits of the new product or service.
• You want to know how and when the new product or service will be planned and created or manufactured or produced.
• You want to know how and when and where it will be distributed.
• You want to know how and when and where it will be sold, and by whom, and for what price and on what kind of sales compensation arrangement.
• You want to know how the new product or service will be marketed and when and by whom and how and where and at what cost and via what media?
• You want to see research studies and findings that support the answers to all these questions.

You want a business plan. It need not be fancy or formal. It doesn’t have to be filled with all the imaginary exaggerations about revenue projections that are typically waved in front of banks and investors, but it should include some realistic, conservative estimates of what might constitute total revenues and expenses for the first three years.

“Golly Gee, that’s a lot of work!” your people might proclaim. Tell them: “Welcome to the real world” and point out that only by thinking in innovative terms (taking an idea all the way through from beginning to end, and having all the answers that support the pursuit) will people come up with the big winner products and services.

     Being able to have all the answers (and more) to the questions highlighted above, will put your people a few notches up on the competition and well on the way to proving the value of what they believe in. If someone says to you, “Ah, it’s kind of like putting your money where your mouth is?” Your answer is:  Yup!

# # #  

 Hal@TheWriterWorks.com

Thanks for visiting. Go for your goals!

Make today a GREAT day for someone!