Like Nero with Rome,

Obama Fiddles

While America Burns

And not unlike one of Aesop’s Fables, The Boy Who Cried Wolf, mainstream media talking heads reported once again today that the U.S. economy is on the road to recovery. How nice. Do YOU believe it any more?

Some of these feeble excuses for “reporters” need to talk to the plummeting dollar, soaring fuel costs, unemployment lines, and some of the Americans I’ve felt saddened to see rummaging through fastfood and convenience store garbage pails and dumpsters for food scraps.

Has your business been interviewed? 

We have of course heard this type of hype (floating somewhere between make-believe and outright lying) every day since Mr, Obama moved into the White House.

Checked the gas pumps lately?

I mean, really folks. First of all, we who visit this blog are small business and professional practice owners and managers. We are entrepreneurs. We are professional salespeople. We represent the leading edge in business, technology, education and healthcare.

We–to use Mr. Obama’s own “words of the week”—are not stupid!

$4 a gallon and rising? 

Even IF gas pump prices were simply a fuel-for-our-vehicles issue, we might live with it. Unfortunately, it’s Dominoes! Skyrocketing fuel costs mean skyrocketing delivery costs and skyrocketing food costs and skyrocketing travel and airfare costs. All these “burstings in air” and it’s not even July 4th!

And to top it all off, the grand tsunami of costs that are tangled up with “Obamacare” will be paid by small business for decades to come, providing free healthcare for those unwilling to earn it, including (unbelievably) illegal aliens!

If you’re trying to figure all of this out, think politics. Reality is that we do not have a national leader who understands or practices or even cares about leadership. He fiddles while our nation’s reputation and respect dissolves away. What would happen if you tried to get away with that in your business?

He fiddles while his reckless socialist agenda spending disregards the lives of small business owners and managers who work hard for a living, who contribute most to society to begin with, who have the most promise to offer for real economic turnaround. Why? Because he doesn’t care and he doesn’t get it. All that matters is politics . . . 

Voter dependency delivers voter votes!

(Listen to his speeches. They are A~L~L campaign speeches. A~L~L.) 

The more that government continues to intercede in our lives and businesses, the greater the dependency on government that’s created.

The more dependent on government we become, the more beholden we become for what government decides to give us, the more we vote for government generosity in order to live.

Is that sick or what?

Sorry, fellow business owners, but I doubt this is why any of us are in business. Lured by The Great American Dream, and the rights granted us as “We the people” by the Constitution of the United States –and as one nation under God– we are in business to help ourselves, our families, those for whom we can create jobs, and our communities.

We are in business to create opportunities to give back to the communities that support us from the only place that makes sense — from a position of strength. 

Our present government seeks to be THE ONLY source of strength.

Frustrating? Inconceivable? This is why I will not let go of these issues. They are at least as important for each of us to deal with as our our own employees, customers, balance sheets, income statements, brands, operations, revenue streams, and innovative leadership. Our federal government is over-stepping its bounds every single day.

Isn’t it time to step up to the plate and make your voice heard? There are 30 million small businesses in America. Just imagine what’s possible if each of us would just speak up . . .  

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Hal@Businessworks.US or 302.933.0116

 “The price of freedom is eternal vigilance!” [Thomas Jefferson]

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

Is your business on thin ice, 

racing around in circles,

bashing competitors in the

teeth, and getting nowhere?

If your answer to the headline question above is “YES,” then it’s probably time to pack up your puck and hang up your skates, or look for a different sport for your business.

The problem is not how you got where you are, nor is it –at this point– knowing where you’re going. Like extracting an accident victim from under a car or caved-in roof, concern one needs to be: How to get yourself out.

Entrepreneurs often dig themselves into holes (especially financial ones) while they have their heads down and are charging forward trying to make their ideas work.

The tendency is to grasp desperately at the first straws offered by the first investor who comes along and seems willing to plunk down enough rolls of quarters to post bail and get the new business venture out of the penalty box. Oh, sorry, back to hockey. (I never did like fighting with sticks, and on skates no less.)

The point is that jumping at an expression of interest from a venture capitalist, who may want to own 51-75% of your business is never a good idea . . . unless you’re a serial entrepreneur and looking to get in, make a quick killing, and then get out. And even then, it may not be a wise move. S~L~O~W yourself down. This is marriage.  

Venture capital (VC) deals are particularly risky if you know down deep that the business is teetering (no, not Twitter Tweeting) on the brink of bankruptcy (which is not always evident on the surface . . . and which many entrepreneurs refuse to accept or think about even when it’s staring them in the face!). 

First off, most VC professionals don’t make a practice of investing in incipient bankruptcies, so –even though our unprofessional federal government has proven that it thinks nothing of throwing good tax-dollars after bad business operations– a floundering business startup is not likely to see any real bailout options come along.

Unless money comes from an “Angel Investor.”

An Angel Investor might be Uncle Louie or Auntie Oprah or some recently re-acquainted long-lost college or Army buddy, or a wealthy next door neighbor who’s been watching the business take over the garage and who figures he can always foreclose on your property if a loan isn’t paid, and become a serious land-owner.

Before a struggling venture surfaces long enough to search for financial relief of any kind, it makes the most sense to look first INSIDE to see if overhead and/or operations can be trimmed or scaled back first without sacrificing the essence of the business’s product or service offerings. Note the word “essence.” (“Quality” and “Value” are variables.)

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 “The price of freedom is eternal vigilance!” [Thomas Jefferson]

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

If what’s inside

isn’t shining outside…

your business is in trouble.

You’ve known this since you were a kid and first became interested in business. Your lemonade and comic book stands sold more when you gave that missing tooth smile. Well, you might still be missing a tooth or two, but hopefully you haven’t allowed yourself (chosen) to get lazy about wrapping your bright light around your venture.

I’m not going to lecture you about taking stock and personal inventory and making the most of your charm and all that other stuff that I’ve already printed here at one time or another. You can find it with a couple of the links here and in the search window. I AM going to tell you that there’s no room in entrepreneurship for (choosing) laziness.

If you’re not feeling charged up every day when you jump out of bed, something is not right. 

Have you lost touch with your mission?

With reality?

With those who support you?

With why pursuit of your idea must outweigh your pursuit of money?

Have you become (chosen to be) sidetracked with issues that pull you away from the burning desire you once had to make your ideas work? A family situation? Health problem? Staffing upsets? Investor edginess? Sales failings? Equipment not performing? Well, hey, you got trouble, right here in River City.

Now you can see why “poor management” is the number one reason for business failure? Why, sure: management of personal life, management of employees, management of financial support, management of marketing, management of operations. Trouble is only YOU can fix the ways you deal with any of these issues. And that takes focused energy.

You can never start a fire with a magnifying glass as long as you keep moving the magnifying glass.

Neither is it likely you’ll start a fire by keeping the magnifying glass fixed on a huge fresh-cut tree trunk. Your grip and wrist will give up first. Keep your focus steady. Keep it on paper or kindling and gradually build your fire by adding more and bigger pieces of wood or coal, a little at a time. Keep your energy channeled. Use patience.

Entrepreneurship –contrary to popular belief– is not about leaping wildly from one fire to another. If you could ask Ford and Gates and Oprah and Edison and Jobs and Carnegie, you’d be reminded that they each succeeded by: 1)staying focused, 2) by taking one step at a time, and 3) by believing in themselves!

Can YOU do all three of these things consistently, tenaciously, without giving up on yourself?

If you can–and here’s the simplicity of it all– you will succeed. Period. If you cannot (or are not willing to choose to), don’t whine and cry. There’s plenty of good space for you in government work, and with corporations, where loyalty and CYA behaviors are rewarded over innovation and taking action. Weird, isn’t it?

It’s weird considering America runs (with apologies to Dunkin’ Donuts) on Entrepreneurship, and we have a White House that doesn’t get it. Ah, but less than 19 months left to change “the change.” As for changing what you’re dealing with right now, choose forward motion, then take a step. Now. You can, you know.

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Entrepreneurship & Expansion Coaching    931.854.0474

Go for your goals, thanks for your visit, God Bless You!

OPEN  MINDS  OPEN  DOORS

Make Today A Great Day For Someone!

Before you throw all your

  tech stuff on the BBQ . . .

Recognize, first and foremost, that your greatest assets are your people. If you’re a one-man-band, maybe “your people” are a loving spouse, partner, children or parents who assist you, or a reliable friend or two who consistently refer(s) others to you . . . or a hotbed of talented interns.

If you’re the owner of a small to medium-size business, perhaps “your people” are account or department or office or branch managers.

The point is that I am NOT suggesting you run around torching these folks, or even giving any of them a baseball-dugout-style “hotfoot.”  I AM suggesting that you ask yourself (and answer) the following questions:

Can you readily identify and easily separate your internal and external customers?

What percentage of each day are you actively marketing to each group?

In other words:

• How much and how often are you (externally) marketing your people?

• How much and how often are you (internally) marketing TO your people?

• How much and how often are you (internally AND externally) marketing THROUGH your people?

Do you think the meaning of Customer Service is to have a Customer Service person or department?

• If each and every one of your internal customers know how to relate to and respond to external customers, why would you have to pay someone or a group to perform this function?

• Ideally, anyone in your organization whom I might reach by phone or meet in-person should be able to handle my customer service needs.

Your marketing people or your own marketing sense tell(s) you how to motivate external customers. You surely have a strong idea of what sells and what doesn’t sell them on your product(s) and/or service(s). Do you have a sense of confidence about the best ways to motivate internal customers?

Do you apply Maslow’s Hierarchy of Needs?

If you try (or have tried to) apply Maslow’s Hierarchy, are you (or have you) doing (done) it from a position of strength — by first being a detective to understand individual “hot spots”? Has this approach helped you to realize that the best internal customer rewards are not (in spite of all popular beliefs) not always cash, raises, and bonuses?

As a leader who is heavily invested in growing the loyalty, respect, and receptivity of both internal and external customers, are you making a conscious effort to breed entrepreneurial thinking accompanied by reasonable risk-taking behaviors? Or are you breeding investment in the status quo?

Are you fostering and nurturing innovation. Do your people come to you with just ideas, or do they fully exploit the ideas they propose with well thought out paths for implementation that include all possible operational, financial and marketing applications? Do you get a thorough and complete picture instead of just a quick sketch? 

Having great people behind you is great for your ego. Having great people behind you who are inspired and highly motivated, who deliver comprehensive plans of attack, is great for your business.

Which is more important? 

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302.933.0116 or Hal@BusinessWorks.US

Thanks for visiting. Go for your goals! God Bless You.

“The price of freedom is eternal vigilance!” [Thomas Jefferson]

Make today a GREAT day for someone!

Not “Wealth” — It’s 

OPPORTUNITY that needs

to be redistributed!

It seems most everyone in the business world agrees that Mr. Obama needs to take an economy lesson from the world’s leading retailer.

Wal-Mart today announced it will be cutting consumer costs across the boards to increase revenues and stimulate some genuine deficit relief. 

Congratulations again, Wal-Mart. It’s no wonder you’re on top. You think and act like a business even when many in government would wish for you to roll over and give up.

Oh, but Mr. Obama, why would you who has dragged America feet first into a socialistic state, and almost necessarily into a companion state of incipient bankruptcy along the way, have any regard for a business solution?

After all, you’ve been doing everything humanly possible to make small business enterprises  (America’s ONLY hope for REAL job creation and economic turnaround) go away.

That is correct, isn’t it? (In fact, if you could just once admit this truth, we could move things forward quicker and much more productively — just get the politics out of it!) 

You offer nice sound bites and token funding through do-nothing federal agencies that duplicate efforts for extra (tax-dollar) pay! — just get the politics out of it!   

Nonetheless, Wal-Mart has got it right. Mr. Obama continues to get it wrong.

We have a man whom many believe falsified his way into the White House (If he didn’t, why has he spent a reported $2 million to cover up his true birth information? Regardless of what’s true, does that make any sense?).

It’s simply further proof of the pudding that questions of propriety have been back-seated to those of political pursuit at all costs. And in the process, business thinking has been relegated to “the kid’s table.”

But that’s what happens when ignorance runs incompetence. 

We have in Mr. Obama, a man who hasn’t a single clue about how business works, and who –adding fuel to the fire– appears utterly incapable of even understanding the need for having a business sense of urgency.

For the sake of all businesspeople everywhere in the U.S. and on the rest of the planet, and for all Americans, let us hope we have learned enough about talking the talk (instead of walking it) that we exercise some damage control and nip his political pursuits in the bud.

The notion that redistributing the wealth is a worthy goal is a mark of total naivety. Redistributing opportunities to those who create the wealth of our nation is where the federal government focus needs to be.

Only by supporting America’s small business growth can America support itself because coming from a position of strength is the only meaningful way to be able to afford to help others to grow.

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 302.933.0116 or Hal@BusinessWorks.US

Thanks for visiting. Go for your goals! God Bless You.

“The price of freedom is eternal vigilance!” [Thomas Jefferson]

Make today a GREAT day for someone!

TXTMSGS

NEVER GET IT RIGHT!

The time it takes to clarify, undo, correct, revise, elaborate on, understand, and check on business information communicated via texting–in order to “get it right”– is greater by far than the amount of time it takes to exchange the correct information in person or by phone.

If you’ve been using straight-on texting to build your business, start over before it’s too late!

Why? Text messages simply fail 100% to communicate anything of value besides numbers, and even those are rarely accurate. And don’t try convincing anyone that LOL or ;<) or I <3 U convey enough emotion.

How words are expressed may be unimportant to teens and pre-teens, but are of major consequence in business, and especially sales (and aren’t ALL small businesspeople salespeople?):

Can you tell from a text message whether the person writing it is paying attention? You can always tell if some one’s paying attention in person. You usually can on SKYPE. And, you can on the phone more often than not. Emails? Probably 50/50.

Text messaging may have a place in the world of communications technology for snappy factual exchanges, and maintaining ongoing contact whenever that’s important.

But texting shouldn’t be relied on for more than that, and –other than some life or death emergency applications– should never be used as the basis for any emotionally-based decision, such as a purchase or personal commitment.

Because?

Because text messages by their very nature are incapable of giving you the whole story, or of communicating the focus or attitude or response/reaction of either the sender or the receiver

— and these indicators are at least as important if not more important than the actual words that are sent or received.

By contrast at the very least with emails, for instance, intent and emphasis is possible with various font treatments. Think of texting as a kind of interactive slide-rule. “Just the facts, Ma’am,” said the impatient detective. 

Though I shudder to have to mention the long-lost word, even a FAX (Yowza! Who ever heard of that?) is more communicative than a text message because it allows the sender to include diagrams and use spatial relations to make a point.

Here’s the bottom line:

Good, clear, accurate communications requires time and effort.

In business, to achieve via texting what’s possible by phone or in person would surely start an epidemic of broken thumbs, and probably a new TDD (Texting Deficit Disorder) neurosis. 

“And your insurance provider IS . . .?”

Clear communicating requires two-way transmissions that include feedback and paraphrasing (e.g., “If I understand this point that you’re making correctly, you are saying . . . “ kinds of check-up statements to make sure you got it right).

Clear communicating facilitates question and answer exchanges — sometimes on an interruptive basis to help facilitate understanding of the whole picture, along the way!

So go ahead and use texting. Over-use it at your own peril. Recognize that it fails miserably to give messages their intended meaning, and that it’s no substitute for facial expressions and/or the human voice.

But 4 some of U, there R’nt any better <~~>s 2 go that could B as GR8, so go 4 it . . . but visit or call if you want to give or get a meaningful response!  

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www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US

Thanks for visiting. Go for your goals! God Bless You.

“The price of freedom is eternal vigilance!” [Thomas Jefferson]

Make today a GREAT day for someone!

Take a step back.

Take a deep breath. 

 Take stock of 

where you are.

If your business is your life, you are obviously not a corporate type or some government flunky. Only true entrepreneurs make their businesses their lives. And only true entrepreneurs need a crowbar to separate the two. This is good and bad. Good because your business will succeed. Bad because–in the process–you the person may not. 

You need a “HOW GOES IT?” meeting

with yourself, now, today, tonight, at sunrise!

You need to not make excuses for delaying it. At the rate government continues to ravage America’s 30 million small businesses, you cannot afford a delay past this coming weekend. I know, it’s a family deal coming; it’s your only chance to see Lady Gaga; it’s income taxes; it’s . . . STOP! Take some deep breaths.

This is not a half-baked suggestion to do some fancy inventory of your customers, branding program or finances, though it’s hard to do too much of that. This is an informal step-back-out-of-the-woods assessment point in time which healthy successful entrepreneurs make a habit of practicing every couple of months (at least quarterly).

• Start with a quiet place where you will not be interrupted for two hours by cell phones, radio or TV reception, machinery, other people or barking dogs. (Sunrises are great!) Walk on the beach, through the woods or in a quiet park . . . or just sit parked in your car. Bring a pen and notepad (no keyboards or keypads).

• Write down one single sentence that best describes where your business is right now. Follow that with another sentence that best describes where you are right now — physically, mentally, emotionally. Be honest. It’s just for your brain. No one else need ever see this piece of paper.

• Next , write one single sentence that best describes where you believe it’s possible to take your business within the next six months. Follow that sentence with one that best describes where you believe it’s possible to take your self (physically, mentally, emotionally) within the next six months.

• Spend the next hour studying these four sentences and diagramming how you think you can get from one to the other, and how you see them coming together or depending on one another. Then write down the three action steps you’re willing to take right now to get started moving from where you are to where you’re headed. Prioritize them.

_________________________        

Two hours out of your life that will positively improve your life (and your business) and you just saved all that business consultant and psychotherapy money.

You can be your own best shrink!

(Unless you choose to put off having a “HOW GOES IT” session with yourself —  in which case, the couple a hundred bucks an hour fees will probably be a worthy investment.)

_________________________ 

P.S. When you get good at this process, start introducing it in your “big picture” work with employees and key customers. Everybody loves having the opportunity to participate in doing positive attitude-focused diagnostic workups and developing treatment plans aimed at improving work options and customer service performance.  

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           302.933.0116   Hal@BusinessWorks.US

Thanks for visiting. Go for your goals! God Bless You.

“The price of freedom is eternal vigilance!” [Thomas Jefferson]

Make today a GREAT day for someone!

STOP BEING

A FIREFIGHTER!

When you undermine those

who work with you, YOU

become less effective. 

Entrepreneurs, small business and professional practice owners and managers are notorious for undermining the people they work with. They’ll ask a partner, associate or employee to handle a certain task or make contact with someone in their absence, then –an hour or two, or day or two later– will turn around and do it themselves.

Sound familiar?

______________________

I’m reminded of one of those yea/boo stories [I need a bucket to bail out the boat (boo!); ah, here’s a bucket I can use (yea!); oops, my bucket has a hole in it (boo!); the hole is in the top (yea!) . . .].

____________________

When you ask someone to do something and then whisk the job away because it wasn’t done the way you would do it or because it wasn’t done as quickly as you wanted — or worse, maybe it was already done, but instead of checking to find out, an assumption is made that it wasn’t, and the task ends up being needlessly duplicated. 

Besides that such actions are looked upon unfavorably by both internal customers (employees, investors, referrers, suppliers, lenders, advisors) and external customers (purchasers and consumers) and are considered highly unprofessional in business circles . . . the behaviors persist.

By pulling the rug out from under someone you’ve charged with a responsibility, the likelihood is great that you will also have managed to ignite fuses of discontent, frustration and neurosis.

Not to mention the not-worth-it losses you’ll suffer in credibility, respect, and reputation. 

I know personally of two employee shooting rampages attributed to having “assigned responsibilities” prematurely withdrawn, or arbitrarily reassigned. 

When you as a leader empower someone (or set someone up to become empowered), be extremely clear what needs to be done, and how (assuming there’s no room for interpretation or alternate approaches), and by when. Then go away. Don’t disenfranchise an individual that you’ve just enfranchised.

“Well,” you say, “this sounds good, but nobody else does stuff as effectively as me. If I don’t ‘ride herd’ on those I give assignments to, they’ll never get done.”

Are you really saying that you don’t trust those you’ve partnered with or hired? Is what you mean that you think you’re better than anybody else? Is what you mean that you like running around like a maniac, putting out fires?

Are you really saying that under all these pretenses, you simply don’t trust your SELF or your own judgment?

This may sound embarrassingly obvious,

 but worth the risk of mentioning anyway:

When the kinds of carelessness

that start fires to begin with,

are eliminated to start with,

you won’t need to start with

being a firefighter. 

Maybe it’s time to consider corporate life, or a job with the Post Office? Most towns have openings for roadway cone placement. Nothing to undermine. Think of all the stress you’ll spare yourself.

Entrepreneurial leadership means–among other things– that you need to trust those you’ve trusted to work with, to get the jobs done that you ask them to do, and go about your business of growing your business instead of wasting your time and energy, and everyone else’s. 

Think twice before you delegate. Make sure you are delegating to the best person to get the job done under the circumstances. Make sure you explain carefully what’s needed, and by when, and how much room there is to determine methods and techniques for getting the job done. Set “How Goes It?” follow-up plans. Trust. Walk away.

When you undermine others,

                                                you’re really undermining yourself.

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  931.854.0474   Hal@BusinessWorks.US

Thanks for visiting. Go for your goals! God Bless You.

“The price of freedom is eternal vigilance!” [Thomas Jefferson]

Make today a GREAT day for someone!

It used to be just the Post

Office took forever to get

the message to you. Now,

dumb emails are joining

the snail parade.

The Post Office–no doubt next in line for more government bailouts of lethargic incompetent organizations–remains fully responsible for (and permanently disabled from) getting slaughtered in the marketplace.

They’ve been pummeled by emails, FedEx, UPS, and all the other non-government-affiliated, more convenient, better quality, better performing delivery and shipping methods and organizations.

These private enterprise businesses, keep in mind, bloomed overtly, and directly under the Post Office’s wanted-poster eyes.

But email snailmail?

Email communication failures that end up delaying message accuracy are strictly the doing of the senders.

Every time an email fails (I calculate the frequency of non-spam fairly important yet thoroughly convoluted messages arriving bedraggledly into the stage center glare of my monitor screen spotlight to be about four or five times a week), it’s the sender’s fault.

It’s something like throwing a fourth quarter tie-game seventy-yard Hail Mary Pass directly into the encircling waiting arms of the fleet-footed, leaping downfield receiver, but it turns out to be a golfball. 

______________________________

First off, emails are not just short letters or long text messages. They do not take the place of one-on-one or group meetings. They are not substitutes for phone calls. Carrier pigeons? Well.  

Emails are emails are emails.

• When we GET them, they are either junk or important, or they’re provocative or relevant-sounding enough to get past the spam sentries (but are still probably junk).
• When we SEND them, we labor over them and painstakingly tend to editing and refining the message and recipient list and including just the right amount of cordiality. I mean, don’t act like you’ve never sat back and tried to imagine how your message will be received.

OR,

• We just mindlessly FWD those we think will amuse or entertain or educate certain collections of family, friends, and acquaintances.

Right? Ah, but sadly, the answer is: no; that’s not all.

There is one more omnipresent category –the silent majority it seems to me– that careth not a thing about who or what circumstances may be on the receiving end.

(At least on the phone, you can hear if someone has a miserable cold!) 

Is it just my imagination, or do most emails lack forethought, editing care, and common courtesy?

Hmmm? 

Since the electronic nature of the medium is so impersonal, we are therefore justified in acting impersonal with the tone and content of what we send? Is it really necessary to not include some sort of greeting or sign-off courtesy?

Why not just staple-gun the thing onto the tree in front of my office and wait for me to notice it?

It really doesn’t take much to say “Hi Joe” which is a nice thing, unless your name is Diane or something. And it’s not like time-consuming hard work to end with “Regards” or “Have a great day” or :Stuff it!” or SOMEthing. Really.

Which brings the subject of ESNAILMAIL full circle. Why is email time-consuming? Because too many email senders “wing it” and pay little or no attention to detail, or rely fully on attachments which don’t open, or that set off alarms, or come packaged with 27 cute little pop-ups trying to sell exploding washcloths (no need to launder ;<) . . .

. . . and then –because they don’t get it right the first time– have to RE-send a corrected or edited or updated version to say what they should have taken the time and trouble to say right the first time. VOILA! A phone call would have saved time. 

Oh, and while I’m at it, please stop with the Reply emails that say things like: “OK” or “Got it” or Sure thing” or Later” or “Let’s do it!” –especially with all 106 prior emails in the string still attached.

OK? THX.

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www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US

Thanks for visiting. Go for your goals! God Bless You.

“The price of freedom is eternal vigilance!” [Thomas Jefferson]

Make today a GREAT day for someone!

If you don’t know how to 

apply what you know,

you know nothing!

I saw some guest blog post somewhere today that made me laugh out loud because it naively proclaims that “expertise trumps experience” and then proceeds to flex 20-something-years-old muscle with empty rants and raves about Internet skills, from blogging to SEO and beyond.

Not being one to let sleeping dogs lie, I submit the following for your consideration:

• Younger generations have quite literally constellations worth of knowledge to offer to any given situation.

• They are born of Google and Microsoft and American Idol and Harry Potter. They are filled with energy drinks that make a cup of coffee seem like Darvon.

• We rickity old antique types watch high performance skateboarders, or teenage text message thumbs at work in astonishment — young people ooze skills that older people could never even have dreamed of possessing.

• And I do once remember hearing, at age 32, that I was “older than dirt” from a 21-year-old who was quite serious at the time. 

Yet something tugs at my sleeve. Is it per chance that discarded old notion of respect for experience?

Perhaps the tugging is because experience is almost necessarily a product of quiet reflection while “expertise” practically requires a shout from the rooftops to get the attention of others. 

Maybe I live in fantasyland, but it seems to me that –other than some phenom celebrity types: Justin and Hanna? Or the dudes who invented Twitter and Facebook– there’s really no one on that horizon of greatness that once ushered in Bill Gates and Steven Jobs.

Ah, but then this isn’t about comparing generations.

It’s about the fact that expertise means absolutely nothing if you don’t have the experience base to know how to use it productively.

No need to look much beyond the world of professional sports for a few hundred perfect examples.

The Internet? Well, aside from Al Gore’s claims to have once invented it, I believe that the “expertise” involved is in fact not with any single age or experience group, and research –even that which is distorted by Internet industry research leaders– is aptly underpinned with total age diversity in the expertise of blogging to SEO and beyond.

Ah, but then this isn’t about the Internet either, really. It’s all about the fact that regardless of all the wonderful online skills in one’s possession, not having a way to get paid for exercising them –because of lack of experience– also means absolutely nothing.

And there’s no need to look much beyond the artificial unemployment figures being cast about by self-serving politicians, who trickle on down from the White House, to clearly see a few million examples.

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THE BOTTOM LINE:

Expertise (whatever that means, and from whatever sources declare themselves to possess it) is simply a specialized knowledge base of how things happen or function.

Experience is knowing how to put that knowledge base to work to get results.

It’s pretty silly to be trying to make a case for one at the expense of the other. 

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 302.933.0116      Hal@BusinessWorks.US

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