Is Your Star Falling?

Even once you accept and get past the awareness of every behavior being a choice, self-doubt doesn’t simply float away off into the ozone. And similarly, pats on the back, “Go get ‘em, Tiger!” coaching, and double booze drinks can feel like gasoline drips flaring up out of your emotional bed of glowing embers.

Even when you know that every circumstance—regardless of intent or time period involved—is the result of a conscious or unconscious choice, you will not necessarily feel reassured about your own sense of stability. You’re more likely to hibernate, or beat yourself up, or do or say something stupid.

Your concept of yourself as a leader or as a mover and shaker, or as The Wizard of Oz, is bound to crumble to some degree at some point (or points) in your life. You are, after all, human. And emotions, after all, are not logical.

So, did this post’s four-word question headline catch you in time, or have people around you already been suggesting vacation destinations and urging you to “chill,” “get out more,” or “get out of Dodge”?

How can you turn this around?

• First, stop whining, bitching, complaining, blaming, punching walls, and—if you’re a thrower—you may want to consider a temporary switch from glassware and your fine china, to Styrofoam.

• Second, question your intents and motives. Ask yourself what’s at stake? Your survival? Your health? Your ego? Your relationship? Your business? Your career? Your family? All the money you have in the world? (Hint: If any of these were probable, you wouldn’t be reading this now.) How about “HAPPINESS”?

• Third, accept the fact that, considering the odds, it’s not likely your upsets are permanent, never-ending, all-inclusive, irreversible, or literally Earth-shattering. It’s probably just that your brains are scrambled eggs and your musculoskeletal system is JELLO. So, think substance!

Pretend your flight is overbooked and over-cargo’d and you need to toss your baggage off the plane in order to get where you’re going. Go ahead. Toss it! If it’s not life or death, just let go. You’ll be surprised at how liberating that can feel.

Next, decide the three most important things to you in your life and list them in order of importance. Then add the next seven items. There you have it . . . your “TOP 10.” This list alone warrants a brief time-out celebration (Uh, sorry, no shots or drugs — just a few whoop-de-do’s will be fine!)

Now, unless you’re on the edge of a cliff, racetrack, or a quicksand pit, take a step back! Look at where you’ve been these past two minutes. Think about where you need to go and what three different ways there are to get there. Take one. GO! If it doesn’t work, you still have two shots left! And one will work!

Congratulations on catching your falling star and for coming a long way (Baby!) from this blog post headline. You may want to consider one last thought:

“A word to the wise is sufficient.”

(Origin unknown . . . but if you are, it is!)

The longer and more energetically

you look for venture capital, the

quicker the likelihood your new

business will go down the tubes!

The process of seeking startup funding is like trying to put the roof on a new garage that you’ve already rushed to park in… but that has no studs in place or foundation to hold them. Advice: If you’ve gone this far, don’t be sitting in your car, especially if it’s a top-down convertible. After coaching 500 successful launches, I know whereof I speak.

With extremely few exceptions, I have found that the physical, mental, and emotional drain an entrepreneur experiences while chasing money ends up costing so much in time, energy, attention, out-of-pocket expenses, and lost opportunities, that new business ventures are often thrown under the bus before they can even get reach the intersection.

USE your time/money/energy instead to make your ideas work. When you ignore your finances and focus on making your idea work, on the market you’re going into and on the marketability of your product or service, money will come to you, seemingly out of nowhere and from sources you might least expect.

Don’t let others (including TV programs like Shark Tank or websites like Kickstarter) fool you into thinking that formal business plans, for example, are the answer. They’re not.

I’ve written scores of formal business plans, some of which raised many millions of investment dollars. But those winning plans were for established businesses seeking capital to expand. And they took four to six months to write. That’s a big chunk of time to not be head-down-and-charging-forward with birthing your business.

And all formal business plans cost some substantial dollars for professional fees (CPA, attorney, writer, researcher, printer, etc.). Well, what about offering those folks equity? you might ask. Think hard about that one. Even if they love you and your ideas, they got where they are by charging big-time fees, and your credit sheet, charging for telephone time, for example, won’t be any exception.

The best business plans (unless you are truly at the break-out point of needing venture capital or a bank or small business loan, which unfortunately still all call for formality) . . . the best plans are typically scribbled on the back of an envelope, folded into a pocket for a few days, then replaced with another updated version, which is folded into a pocket for a few days, then replaced . . . etc., etc.

These “Envelope Plans” are best because they are real-time happening and they keep your attention on what you need to do today, tomorrow, this week.

Goals are great and highly recommended if they are specific, realistic, flexible, due-dated, and are in writing. But thinking too much about your goal puts your mind into fantasyland and pulls you away from your immediate purpose. Runners who focus on the finish line too much, trip and fall.

If your idea is good and marketable, stay with it. Work it. Make it happen. After it’s working, if you want to expand operations, then consider formal business plans. But don’t distract your commitment and passion at the outset. Would you put a new baby down in the middle of a high-traffic expressway so you could run a few miles to go buy extra diapers?

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 Hal@BusinessWorks.US or 931.854.0474 or comment below

Greetings Business Owners,

Entrepreneurs and CEO’s!

Here’s “what’s in it” for YOU!

” What’s in it for you?”

First, if you’re not answering this question for every one of your customers and investors and supporters –every day, in everything you decide, do and say– you’re either not serious enough about your business interests to continue reading this (Thank you and goodbye!), or you’ve lost touch with reality (Hang in here for a few paragraphs and restore your awareness!). Hopefully, you practice rewarding those who keep you in business with more than they ever bargained for.

Reality Check: You only came here because you thought there was some benefit for you, right? There is. Read on.

Just in case you think I’m being too smartass, realize that none of us are open to new ways of thinking without being jostled. Some require more of a jolt than others depending on one’s state of mind at any given moment. A blog post doesn’t leave a lot of room for niceties when the subject matter revolves around boosting business results and the dynamics of attitude adjustment (and, no, I’m not talking about it being 5 o’clock somewhere!).

That leaves us with a choice between mollycoddling or being in your face. Pampering gets us nowhere. Spirited confrontation without physical or verbal abuse consequences, though, is not always bad. If we respect one another, we can disagree and still respect and learn from one another.

Okay, let’s get to the part about what you get for reading this far. Here–for you to chew on and digest– is some new revelation food for your business brain that I guarantee you will make a positive difference in moving you rapidly closer to your deepest personal goals in life . . . the tasks you want to achieve to make a difference on Earth:

1) There is no such thing as time management.

2) There is no such thing as stress management.

You can manage what you do, but if you’ve learned how to manage time, call me; we can make a fortune together! You can manage how you respond to stressful situations, but if you can manage stress sources, call me; again, we can make a fortune together. Oh, and on either of these pursuits, yes, you may need me. Yes, if you want to call me on that point (my number is below), I’ll be happy to explain.

Here’s the bottom line: You cannot manage time or stress, but you can manage how you choose to deal with time and stress restraints. When you choose to consciously control the ways you behave so that you respond to stress instead of react to it, you will be be happier and healthier and be far better at growing your business. You will be getting more done in less time.You will be choosing to make the most of the time you have left on Earth.

Personal productivity comes from being constantly aware that all behavior is a choice and that you can just as easily choose to make your self more in control of internal and external stressful sources an easy thing to do as you can choose (or continue to choose) to make it a hard thing to do. Be aware that consistently choosing these key ingredients of self-control and self-confidence cannot solve all problems because we are all sometime-victims of bad choices/decisions we intentionally or inadvertently chose in the past. When that happens, don’t compound your struggles by throwing CHOICE out the window. Buckle down instead and restart your meter!

SUCCESS is what’s in it for you, and you will get there by choosing to be in control of how you respond to stress and by choosing how you can best use the time you have available . . . remembering, of course, that SUCCESS is the journey not the destination, and that all of life is an interruption!

# # #

I

You’re on the threshold

of a presentation.

Are you “overkill” ready?

I once worked for an “overkill” boss. It took me awhile to figure this out because he constantly gave me the impression he thought I wasn’t up to snuff with reality, until I discovered that he was simply an OCD  poster boy . . .

“Did you key up the audio so it’s loud enough for those with hearing disorders? Is it timed to come on just as I say ‘New campaign’? Is there a crisp, clean unused legal pad and new pen with keyboard access in front of every chair at the meeting table? Who’s escorting them into the room?

“You’re wearing pinstripes, right? And plain dark suit? No crazy neckties. And kill that erring! Did you check the thermostat? You’re sure the agenda board is 100% perfect and visible from every seat? Their limo is ordered? What time’s their flight? Lunch arrangements? What about lunch arrangements? “

Of course that was just the beginning of his diatribe checklist. He would go on to the exact type and amount and freshness of the tuna salad and bread and veggies and dip and chips and cheese and crackers and fruit, and juice and soda to be served. “What’s the dessert? Who’s making it? Have you tried it?” and on and on. You’d have thought our ad agency sales pitch was a White House attempt at negotiating a global war peace treaty. “WHO,” he would always ask, “is in your pocket?”

BUT WAS HE WRONG?

I’d be interested in your thoughts, but I can tell you this much: While I never became the fanatic he was, I learned to respect the value of being fully prepared ahead of every client and potential client interface — in person, on the phone, and on the computer screen. While I agree that his cage-rattling directives were often excessive, over-the-top, I have come to realize that –in fact– he had a point: You can never be TOO prepared!

And perhaps most important: being fully prepared –including having some contingency plans– helps build self-confidence as well. Why? Because it leaves your mind clear to deal with the person(s) in front of you and adapt to he/her/them and/or the circumstances. If you’re not fully prepared, you may be too preoccupied with fumbling to notice nonverbal responses or room temperature or your own agenda . Sales, remember, are made in “the here and now“!

What is business (and professional practice) all about after all? The customer/client/patient/prospect . . . RIGHT? What else could it possibly be about? So if you think on this a minute or two –or a lifetime’s worth– you will undoubtedly come to the conclusion that your entire career existence is dependent on your’s and your organization’s abilities to attract and keep, and grow your customer base. What else is there?

Even if you work for a nonprofit, and think you exist to make the world a better place, you’ll never succeed without developing a base of supporters. So how does one maximize the odds of attracting and keeping and growing a support base of any kind? With as accurate and perfect and communicative a presentation as possible at every opportunity you get to make a point. You need not become an OCD basket case or a pushy salesperson to make this happen.

You must quite simply put yourself in your audience’s (of one or one million) proverbial shoes and present information at his/her/their level wrapped around expressed needs and interests. Oh, and that can ONLY happen if you listen carefully (at least 80% of the time) to what each and all of them have to say. If you’re unsure or can’t feasibly do this, hire a firm that will do it for you with surveys or focus groups or whatever methods work for your industry or profession.

Otherwise, you’re you’ll find yourself

working inside a box 

that you’ll never learn to think out of!

Need more of a call-to-action? Click here:  86400

When  Are  You

  SPONTANEOUS?

Entrepreneurial instincts require a range of attributes we’ve discussed here many times (Try the Search window. under the book cover on right) — passion, determination, innovativeness, reasonable risk-taking, etc. Rarely, though, do small and startup business venture gurus address one of entrepreneurship’s most basic anchor needs: spontaneity. . . being able to “turn on a dime.” Or, in 2015, “turn on a text message.”

By its very definition, being an entrepreneur is all about being a person of action. That translates to taking steps on one’s own behalf as well as taking steps, observing what happens, making adjustments, taking more steps, observing what’s happening, making adjustments, taking more steps, observing what’s happening, making adjustments — for as long as it takes to make an idea work!

Okay, so you know you need to incorporate more of this kind of thought process and practice but you’re not sure where or how to start? While there really is no better way to initiate more action in your day-to-day pursuits than to simply do it, it sometimes helps to have a prompt of some sort. Here are a couple of thoughts in that direction:

For just a few days– let’s say a week– put 10-20 sticky notes around in the places you most often look: car dashboard, cell phone, bathroom mirror, refrigerator door, coffee pot, wristwatch, pillow, computer screen, light switch, socks and underwear drawers, soap dish, add a few more of your own here. Each note needs to ask the 6-word question:

CAN YOU DO SOMETHING

DIFFERENTLY TODAY?   

So, that’s something tangible you can do that will help trigger or unearth from it’s hiding place, your sense of spontaneity. Those reminders should prompt you — for example– to think about and try: driving a different route to work or, starting your shower by scrubbing under your left arm instead of the usual right arm or, consciously smiling every time you step into and out of your workspace or, taping yellow caution tape around your bedroom doorway as a reminder to not talk business once you cross that line or, you got the idea.

Here’s something INtangible to keep in mind and prompt yourself with (same locations as above), but THESE sticky notes will (instead of a question) simply show the number “86400” and to get the complete picture of what 86400 means to you, try clicking on this:

86400

# # #

  THE FIVE PROVEN STEPS TO

  ENTREPRENEURIAL SUCCESS

  THAT MAKE IT HARD TO FAIL

1.

BE passionate about your ideas and make them work with the help of others. This means, of course, being emotionally committed to what you’re doing 24/7. By doing that, odds are you’ll never have to solicit and recruit others to your crusade. They will see a place for themselves and gravitate there on their own.

When that happens, others’ commitments will be more solid and grounded than if you had gone out hunting for them and then had to talk them into joining forces. It’s a proven fact: When people make their own decisions about what they want to do, they are happier, more dedicated to achieving results, and they do a better job!

2.

Often ACT first and plan second. This does NOT mean rashly jumping from the frying pan into the fire. It instead suggests that over- indulgence in evaluating, assessing, diagnosing, and long-term planning (I call it “analysis paralysis”) wastes time, money, energy, and opportunities.

Entrepreneurial leaders take action, make adjustments, act again, make adjustments, and act again. Except for formal loan and investor-required formal business plans, they limit their planning to the short term — hour, day, week, month. And even those plans are temporary and flexible. Not unlike being too focused on one’s goals instead of the path that leads there, watching the finish line causes stumbling and falls.

3.

Always RESPOND instead of react. A key ingredient in the success of this pursuit is stress management. Bottom line: If you always respond instead of react, you can never over-react. If you never over-react, you will be faithfully followed. Built snugly into this thinking is this important awareness:

HOW you respond to someone who

(or something that) is out of control

. . . IS WITHIN YOUR CONTROL.

And we know this because? Because every behavior — yours, your employees’, your customers and prospects — is a CHOICE. It’s just as easy to choose to make a situation easy as it is to choose to make it hard. It may require some conscious stress management effort but, in the end, leadership is measured by ability to gain results through control and responsiveness!

4.

LEARN as much as you can about yourself –your SELF– may be the single most important determinant of entrepreneurial leadership because it is the foundation, the cornerstone, of each of the above criteria, and of any others you might add to the list. Without knowing what makes you tick, you cannot pretend to understand others enough to be a true leader. TALK TO YOUR SELF. Oh, and remember to listen!

5.

USE hands-on specifics. Keep a journal. Date every entry every day. Separate facing pages into “What Happened” on the left and “How I felt” on the right. This discipline helps sharpen your skills to separate fact and observation from opinion and feelings. Write, draw, diagram, paste photos, spit, whatever floats your boat. It’s YOUR journal.

Attend group and individual “personal and professional growth and development”-type discussion and counseling sessions. Take advantage of local adult education programs that focus on self-expression — from giving speeches and stand-up presentations to writing or painting or photography or music or handicraft courses. DISCOVER YOUR SELF!

 # # #

“There’s no business like small business

It makes economies grow

Everything about it is revealing

Got everything that customers want now

Nowhere could you get that happy feeling

When you make a sale-with-service vow”

(With There’s No Business Like Show Business adaptation apologies to Irving Berlin)

Like Broadway without lights, imagine America with no small business. We have thrived as a nation because of small business. Small business employs the vast majority of workers in this country, and stimulates the U.S. economy more than all the nation’s giant corporations put together!

ALL things great that happen in business

happen first in small business.

Entrepreneurs deserve the credit for our existence as a people. They brought us (and continue to bring us) to our senses. They made (and continue to make) the freedom of our daily lives happen. Our military forces deserve the credit for keeping our existence free.

Yet neither finds favor in Washington? Or, in fact, with a great many state and local governments?

Why do you think this is?

Government people are charged with regulating business but rarely if ever have enough business experience to even understand the consequences of their regulations. If, in fact, they were entrepreneurs to begin with, they would never have ended up in stultifying government careers.

What more poignant example could there be than the U.S. Postal Service . . . dying a long, painful death since 2008 (at taxpayer expense!)?

Show me a single entrepreneur who thinks that the way to make more money and compete with Fed Ex and UPS et al is to reduce services, close down basic operations, and raise prices. Please. The Postal Service is a shameful waste and an ideal example of everything that’s wrong with our government and our economy.

• They take mailboxes off the streets because they don’t know how to make them profitable.
• They cut employee hours, close offices and stop Saturday delivery in many locations to save money.
• BUT they spend many millions of dollars in meaningless, empty advertising campaigns run by Madison Avenue ad agencies seeking to win awards instead of making sales. Clearly an example of what your Grandmother used to say about the right hand not understanding what the left hand was doing.

What’s really discouraging is that it doesn’t take—pardon the trite expression, but it says it best—a rocket scientist to figure out that the U.S. Postal Service is in shambles and that it’s ego-maniacal ad agency is certainly not the bail-out answer. It takes an entrepreneur.

Only an entrepreneurial-spirited soul has the wherewithal to fully understand and appreciate how to transform the Postal Service into a privatized, profitable business. Think this is unimportant stuff? Guess what? America’s government from the top down is agonizingly in need of reform and innovative new approaches if it is to survive.

This kind of thinking is not forthcoming from our nation’s leaders, and never will be until they are replaced en masse. You own and operate a small business? Are you willing to step up? It’s YOUR business, and ultimately your family, that’s on the line. Please do SOMEthing. Even if that just means “Talk it up!” Without small business, there IS no America!

# # #

 Hal@BUSINESSWORKS.US        or comment below

Only 10% of salespeople

make more than 3 contacts

with a prospective Customer.

80% of sales are made

on the 5th to 12th contact.

It doesn’t take a genius to figure out the message behind these stats from the National Sales Executive Association, as brought to the surface on LinkedIn by

Douglas Green, National Field Market Manager, Healthcare at LanguageLine Solutions, Austin, TX.

Take the bitter pill! If you own or manage any part of a small or medium-size business, or if you are part of an individual or group professional practice, like it or not, you ARE a salesperson! If you can’t accept that and move forward, your business or practice won’t move forward. It is that simple.

So let’s explore this for a minute:

As a salesperson, what keeps you from making more than three contacts with a Customer or prospective Customer? What makes you stop short? Hint: It’s not likely to be the prospect or the circumstances. It’s your CHOICE — active or past– that’s holding you back!

If you’re so easily discouraged in representing your ideas/products/ services more than three attempts, imagine your credibility–never mind the credibility of your ideas/products/services–plummeting in the eyes of someone or group or entity after you’ve made only three attempts.

But whom, you may ask, wants to visit with someone five to twelve (12!!!) times to make a sale? A top performer, that’s who! The top performer you are capable of being, if you CHOOSE to be!

Frustration doesn’t fall from the sky and land on your shoulders. It’s something you intentionally or inadvertently CHOOSE.

Here’s a cage-rattler for you, from the good-fortune experiences I’ve had working with and learning from some of the world’s greatest salespeople: IT IS at least AS easy to choose to make the challenge of 5-12 contacts easy as it is to choose to make the challenge be hard.

And you must be lost in the Stone Age if you interpret “contact” or “visit” as a physical movement of your being back and forth to a prospect’s space. It’s true that physical back-and-forth trips may actually be called for in the case of high-ticket projects, but most of the time, contacts and visits take the form of phone calls, emails, text messages (when requested or agreed to ahead of time), or –Heaven Forbid!– a handwritten note or two (Huh? Handwritten?). Yes really! It’s all about Communication.

It should go without saying, but I’ll pop the comment in anyway: It’s not probable that 5-12 prospective Customer contacts will succeed if they constitute a bombardment or avalanche anymore than if they are as far apart in time as most dentist visits, so common sense must be paired with choosing persistence.

The bottom line: If you want to rise above the rubble, make a conscious choice to rise and a conscious choice to not be sidetracked.

Play the 10%-80% odds! Remember that Consistency Sells! And guess what else? Repetition sells, repetition sells, repetition sells. Repetition . . .

# # #

 Hal@BUSINESSWORKS.US        or comment below

A Practice Axiom of Entrepreneurship…

“HOW” Something Happens

  is far more important than

  Who, What, When, Where, or Why

The histrionics of analytics is paralyzing corporate growth. With steadily increasing regularity, analysis paralysis has been squashing the very heartbeat of big business since the onset of the computer age.

The only differences I see between analytics now and the 1990s are speed and depth. But getting quick, more complete answers to the who, what, when, where, and why doesn’t turn problems into opportunities, and in fact radically impedes the very essence of progress and innovation.

Entrepreneurs recognize instinctively that the time spent trying to “get to the bottom of things” literally stops forward motion with a thud! And, to an entrepreneur, nothing is more important than taking her or his idea onward and upward. Nothing. Certainly not slow-motion replays in perpetuity. It’s all about TRUST. Entrepreneurs trust themselves and they trust their ideas.

Getting on with it is the gnawing desire

behind every entrepreneurial venture.

Try it. Adjust it. Try it. Adjust it. Try it.

Adjust it. Try it again. Adjust it again…

Who cares about who, what, when, where, or why except maybe a detective or investigative journalist? The answer (my best guess!) is only those whose careers are politically driven and who seek to justify their existences above all other pursuits. That nails it to (I believe) the vast majority of government managers and corporate executives, and all politicians. The clues: Big-grip handshakes, fake smiles, and eyes always fixed on the next rung up.

Successful entrepreneurs have a burning, passionate desire to see their ideas succeed. They live to achieve their ideas, not to make money, not to become famous, not to get promoted, not to grow their benefit packages, not to appease their bosses, not to retire, not to party, not to gamble, not to take unreasonable risks… and not to one-up their co-workers, neighbors, friends, or in-laws. Each has “a better idea” and winning acceptance for that idea is the fuel for the fire.

“Yeah, sounds good,” I’ve been told by numerous representatives of all three oppressed career arenas, “but we are the ones who get the jobs done, who make the markets, who spend the big bucks and create the jobs that grow the economy.” Sorry folks. You’re way off base. You don’t really do any of the above, except spend, which I might add, doesn’t take much brainpower. Small business creates the jobs, makes the markets, and stimulates the economy. Period.

Some entrepreneurial advice for government, corporate, and political spenders: Regardless of whether your perspective is manufacturing, operational, creative, sales, administrative or customer service, STOP WASTING TIME, ENERGY, AND MONEY analyzing every ounce of minutia trying to uncover who did what to whom under what circumstances and choose instead to focus on the process of what’s happening and how to make it better . . . Git R Done!

# # #

 Hal@BUSINESSWORKS.US  or comment below.

When is a pat on the back

  really a kick in the butt?

A client tells you your service is great, then complains about it later to others. Assuming nothing changed along the way to erode the value of your praiseworthy performance, your sense of anguish may simply be the result of of a mixed message. Mixed messages find their way into everyday business exchanges with increasing regularity.

“Pretty good job . . . for a woman!” is a typical example. “You’re doing this the right way, but you need to slow down and think it through better!” is another. Have you ever heard something like: “We need to move forward with plans to collaborate, but not at the expense of our own department (division, team, group)?”

Mixed messages are nonproductive. Mixed messages often couch hidden agendas. Unlike much problem solving that requires “two to tango” and cannot be realistically addressed by a single entity alone, mixed message situations can be resolved by one person taking preventive measures. These include paraphrasing, note taking, feedback, diagramming, and offering/ requesting examples. 

1)  PARAPHRASING. Instead of simply taking statements at face value and then squirming with them later, ask: “Do I understand you correctly to mean . . . (and repeat back what you think you heard, using your own words)?”

2)  NOTE TAKING. The biggest problem with note taking is that most people do not take notes. And even when they do, they fail to directly request the speaker to allow for it. “Would you mind please slowing down on (or repeating) that point for me  so I can make note of it because I don’t want to forget what you said.” is not just called for; it’s flattering to the speaker. But write it!!

3)  FEEDBACK. Speakers need to pause periodically and take inventory: “How are we doing here so far? Do you have any questions? Is all of this information clear?” Listeners need to politely interrupt periodically and take inventory: “Excuse me. Can we take a ‘Time Out’ minute here to summarize this last bit of information? I want to make sure I understand what you mean.” Write it!!

4)  DIAGRAMS. When speaker or listener is not 100% sure that communications are clear, ask for a diagram of the information; arranging keywords and ideas visually helps ensure accuracy, and can often illuminate a new perspective.

5)  EXAMPLES. Ask for them. Very few exchanges of information fail to become transparently clear when examples are offered and discussed.

Getting tangled up in miscommunication can be frustrating, annoying, and stressful. One person who is determined to “get it right” the first time, and who is willing to accept that it may take longer and be more work, will ultimately experience greater accuracy in dealing with others, and accuracy spells success.                               

# # #

 Hal@BUSINESSWORKS.US  or comment below.