Right this minute,

is what you are doing

helping you get to

where you want to go?

     Oh, c’mon now,  I can’t be that productive every single minute; I’d be a robot! Yes, this is true; you’d be a robot; well, let’s say it’s  probably true, but you CAN be productive a whole lot more than you are right now and a whole lot more than you think you can be…and, uh, not be a robot.

     Here’s the trick:  Focus your brain on trying to be “here and now” as much as you possibly can, every passing moment. No, you’re not likely to succeed at it 100% of the time. And even 50% of the time may prove daunting. But if you are at 10% and go to 20%, that’s a major victory that will yield major benefits. Work your way to 30%, 4o%? You’re headed for the mountaintop!

     Why “here and now”?  Because everything else is fantasy, and you’re living in a reality world. When your dominant thoughts revolve around past and / or future events, ideas, experiences most of the time, it’s like trying to relocate Disneyland into a war zone.

     Your focus is not in tune  with what’s happening around you, and that’s wasted time and effort that you will never get back. (Er, in case you DO figure out how to get it back, call me collect immediately; I’ll make us both billionaires!)

     Sure, Hal, you make it sound easy,  but it’s pretty hard to not get worried about future stuff or to avoid dwelling on the past. How can I do that?

     Ah, funny you should ask.  First of all, recognize that we are talking about CHOICE. Your behavior is your choice. It can be conscious or unconscious, but it is a choice … or it’s a choice that sets up the behavior. Okay, so recognizing it’s a choice means also realizing that it’s as simple to choose to be tuned in to the present as it is to choose not to be.

     Next: Take ONE MINUTE out of your nerve-racking fast-lane life  and take some deep breaths. That will help, you get in touch with the most immediate “here and now” thing happening in your entire life: your breathing!

     If you do this in earnest, I guarantee you positive results, and I guarantee you it will help you get yourself focused on “here and now.”  IT CAN CHANGE YOUR LIFE FOR THE BETTER RIGHT NOW IN JUST ONE MINUTE!

     You will be more productive more often, starting right this minute!  What have you got to lose? Wasted efforts? GO FOR IT!   

# # #               

What’s eating you is

what you are eating.

     Now, waitaminute!  I am not some flaky diet fanatic who claims to know the best ways to get your minimum daily calorie, saturated fat, lard and grease requirements. I am not on any brown rice and bean crusade. And I could care less if you think the Food Pyramid belongs in the desert somewhere.

     Here’s what I have to say:  You own or operate a business and/or you are an entrepreneur or you manage a business or a big chunk of a business, and/or you’re a professional salesperson. The last thing you need is to have to be sick in bed, run dry of energy, be speeding your brains out on the amphetamines in diet drugs, or getting any fatter than you are, right?

     Then why do you insist  on inventing reasons that you can only afford the time or the money to subsist on Oreos, Coke and Pepsi, Dunkin Donuts, Big Macs, Gummy Bears, Kentucky Fried Chicken, whipped cream in your latte, butter/syrup/jelly AND powdered sugar on your pancakes, 3-martini lunches, and those foil-wrapped dark chocolate and potato-chip stashes you keep hidden in your purse or briefcase?

     I’m not even going to talk about  all the big-time clogged artery-type physical ailments that accompany junkfood dependency. Let’s just stick with business stuff here. Are you REALLY serious about making your business work? If you are, you need to be REALLY serious about making yourSELF work because it takes two to tango (or even lap dance!).

     If you’re finding yourself  getting more irritable lately, don’t blame it on the economy. But you might want to do an honest assessment of what you’ve been eating and drinking. If you’re not sleeping well, and you’re tired a lot, take an inventory of what you’ve been eating and drinking.

     Yes, you CAN change it.  Yes, you CAN have a more successful business. Yes, you CAN start to get yourself to eat better without having to wait for your birthday or a New Year’s Resolution. All you have to do is make the choice. It’s really that simple. If you think it’s too hard, choose for it to not be hard. All behavior –let me say that again– ALL BEHAVIOR is a choice!

     Why make choices  that will make you and your business suffer? Besides, your better eating choices will make you and your business healthier, and that will increase the odds you return to this site again looking for more “food for thought”… and your return visits will make me very happy. (So, okay, do it for me then.) Happy better-eating-choices weekend!   

# # # 

Doctors were never intended

to be businesspeople.

     Doctors teach  us every day how NOT to run a business. They are over-stressed, under-nourished, over their heads financially, and under the radar of best business practices. Sure there are exceptions. There are exceptions in every field of endeavor.

     But after 25 years  of working as a practice development business consultant and a personal and professional growth and development counselor to physicians and healthcare executives, I know whereof I speak.

     More than half  of the thousand-plus doctors I have known and worked with never wanted to be doctors in the first place. Many were pushed into it by well-intentioned parents who saw only the media-glorified healer earning big bucks… parents who pulled their buggy whips out of storage.

     I don’t know any longer,  but only a few short years ago, the average doctor only lived to be 58 years old. The stress of the work is literally inhuman. Medical schools and training, like military boot camps, breed and cultivate stress. Some good reasons, but mostly not.

     Ridiculous nonstop work shifts  that can only be maintained with easy-access sugar snacks and self-prescribed amphetamines carry over into reality as doctors face the need to juggle (and drum up) patients and referrals, manage staffs and offices or facilities, run businesses, comply with insurance dictates and every type of regulation imaginable, then cope with malpractice issues… oh, right, and maybe even have families. No thanks.

     Yeah, but think of the money.  I know of surgeons who take home close to two million dollars a year after taxes. Without exception, they are physical wrecks, with severely fractured family lives, if any, and have forgotten to laugh… and pray… and eat right… and sleep right… and exercise… and be happy!

     Many drink too much  or pop too many pills or live like zombies. So, yeah, think of the money.

     The bottom line is  that we need to give doctors a break. They don’t have any inventory to sell, or staff who can step up to let them take time off to rest or vacation more than a few days. They are devoted to delivering care to patients but won’t get paid by insurance companies if they spend too many minutes with each patient.

     Oh, and the insurance companies  often don’t pay the doctor until many months after patient care is delivered, and even then it’s typically a nightmare trying to collect what’s owed. Healthcare screw-ups are not because of doctors.

     And healthcare screw-ups  will NOT be solved by any kind of universal federal government mandates. A competitive business arena must exist if healthcare is in fact ever to be viable and available to all. And physicians must be allowed to be an integral part of the process. They deserve the opportunity to deliver quality care without politician interference. 

# # # 

Is your self-fulfilling prophesy

destroying your business?

• “Harry, you look terrible. How do you feel?”
• “Oooooooh, terrrrrrible.”
• “Terrible, huh? That’s too bad. How’s business?
• “Oooooooh, terrrrrrible.”

~~~~~~~~

• “Hey, Marian, what’s up?”
• “Not much. What’s up with you?”
• “I just saw Harry.”
• “Oh, and how is he?”
• “He’s terrible.”
• “Really? That’s a shame. I thought he was doing okay. In fact I was just on my way to him to put in a big order, but maybe I shouldn’t be doing business with him anymore. If he’s as terrible as you say, and he’s not doing well, then he’s not selling much, and his inventory must be getting awfully stale.”
• “Oh, I’m not sure about his inventory, but he looked terrible, and when I asked how he was, he said ‘terrible.’
• “Yeah, well that’s enough for me. I can just as easily deal with George down the street. He doesn’t seem to have many customers, but he always says that things are terrific, and he always acts bright and cheerful. I have to believe his products are always fresh.”

~~~~~~~~

     Have you looked  in a mirror lately? I mean REALLY looked? Have you tape-recorded and listened to yourself talking to customers (employees, vendors, anyone?) on a recent phone call? Are you choosing for the lousy economy to creep into how you represent yourself and your business to others? 

     Do you know — beyond any shadow of doubt — that you are consistently projecting the power of positive thinking? Does your voice and do your posture and facial expressions exude enthusiasm? All the time? Uh, ALL the time? A~L~L the time?

     Do you think you can  just put on an act from 9 to 5, or just on Thursdays? Is your brain programmed to think “TGIF” every Friday morning, and then slow to a standstill by noon, getting ready for the weekend?

     Do you still think of Wednesday  as the “hump” day to get past so you have a clear path to TGIF? Do you own or run a business? Maybe you should read this post one more time. Have a great TGIM week starting Monday (or even start a little today?)

     Oh, and guess what the fringe benefit is?  Besides that you’ll increase sales:  You’ll feel happier and be healthier! It’s a proven fact that forcing yourself to project a positive attitude consistently, even when you don’t feel positive, will end up turning upsetting negatives into positives and make you happier and healthier. What have you got to lose?

# # # 

You’ll always get what you want

if you help enough other people

to get what they want!

— ZIG ZIGLAR, Motivational Guru and Sales Trainer

     You know, a lot of business people  still have trouble digesting this idea. It’s easy to see why a small business owner who’s struggled to pull together enough of a business and personal life to make a go of it, can feel threatened by the loss of time, money, and energy that it takes to lend others a hand.

     Especially  strangers.

     I mean it’s one thing  to pull your needy in-laws up by the bootstraps, and quite another to give up an hour or two of valuable work time to meet with someone who calls you from out of the Yellow Pages, who has no money to pay for your products or services, and offers no promise of networking connections, but who seeks guidance and advice.

     “Let ’em go to a guidance counselor!”  I’ve actually heard more than a few entrepreneurial types say. “I’ve got no time to waste with some low-life looking for a free ride. Whadda I look like, a community college business department?”

     Now, I’m NOT suggesting  that business owners and managers throw open their doors to every gutter-crawling illegal immigrant welfare recipient drug addict out there and suddenly offer free products, services, and career counseling. There are caregiver organizations that already exist that provide these essentials.

     But don’t hang up or slam your door  on someone who’s sincerely interested in getting your help, who happens to be down and out. Because why? Because there but for the grace of God, it could be you. Because everyone deserves a break. Because EVERY one is fighting some kind of battle. And who are you to judge?

     Stories about the magic  of helping others are written every minute of every day, but we’ll never hear about these good and inspiring happenings because mainstream media doesn’t want us to think positive.

     Mainstream media sells more advertising  by focusing news reports on trivia like who has what right to tell the President the truth, or what some Hollywood buffoon thinks about cap and trade or our healthcare system.

     Mainstream media wants your mind  dwelling on what horrible torture is delivered to some child or domestic animal, or who died in what terrible accident. So what’s bad, ends up squashing what’s good. And — from childhood — we get brainwashed about that.    

     But, you know what?  That’s not an excuse for not reaching a genuine helping hand out to others. Just because the media is invested in sensationalizing and editorializing, doesn’t justify buying into their onslaught of negativity any more than bad toilet training as a baby justifies murder as an adult.

     The point is that it’s a choice.  All behavior is a choice. And you know what else? Choosing to help someone in need will give YOU a better sense of self-worth, which translates to self-esteem, and which — by the way, for the benefit of those more hard-nosed business folks among us — translates to self-confidence, which (ah) just so happens to often translate to sales. Hmmmm.

# # # 

Leaders who fail this

exercise fail as leaders

     As the leader  of your organization, department, division, constituency, team, troop, household, office, clinic, crew, institution, property, building, club, store, or factory, you have and will form a number of prejudices in your lifetime.

I can tell you  that these feelings are your choice and you should choose something else, but it won’t make a difference. If you truly intensely dislike some segment of society, odds are the feelings are so deeply rooted that a BandAid isn’t going to heal the gaping wound.

     You CAN,  however, take some time (and, yes, it is worth it) to examine more carefully what it is exactly that tips your scale into tiltsville. At least you will have narrowed down the ugly feelings enough to have the good sense to know when to walk away from a potentially volatile situation, vs. setting yourself and others up for an explosion.

     First of all,  and this is important, remember that you need not like somebody to do business with her or him. Of course it’s nice to enjoy a customer or prospect’s company because it makes the sales process (Oh, yes, leadership IS sales, because leading IS persuading, right? But you know that of course!) more pleasant.

     But, you know what?  For some peculiar reason I’ve never figuired out, odds are that the biggest and most important leadership (sales) accomplishments have occurred with people who you are not particularly fond of. So…

Half the battle is knowing what prompts you to think the way that you think before the circumstances arise that prompt you to think that way!

Can you look in the mirror and give yourself honest

one-word judgments/assessments of these 46 types:

Men? Old men? Young men? Middle-aged men? Women? Old women? Young women? Middle-aged women? Children? Infants? Toddlers? Adolescents? Teenagers? Black people? White people? Blondes? Brunettes? Redheads? Bald-headed people? People with wigs? Toupees? Beards? Mustaches? Tattoos? Face piercings? Tongue piercings? Pierced Ears? Indians? Pakistanis? Mexicans? Frenchmen? Muslims? Jews? Irishmen? Asians? Fast talkers? Slow talkers? People who don’t look you in the eye? People with bone-crusher handshakes? People with fish fillet handshakes? Rednecks? City slickers? Tree huggers? Overweight people? Underweight people? Handicapped people? Athletes?   

     Here’s my best guess on scoring: 

• If you dislike/distrust more than 10,  you have a problem that you should confront and deal with because it’s keeping you from being successful in your leadership role.
• If you dislike/distrust more than 20,  you’ll be happier as a hermit than as a leader. Cash in your assets and head for a cave.
• If you dislike/distrust more than 30,  please run, don’t walk, to the nearest psychotherapist and beg for help (and until you get help, keep yourself locked up at home watching Animal Channel)!  
• Ah,  did we raise some consciousness here? Good! Happy Week! 

# # #  

I was down, but now I’m up,

cause the book is out . . .

and the book came in!

     And it’s even better than I imagined.  I couldn’t be more pleased than to be in the company of such warm-hearted and talented authors as are represented in the new Nightengale Press book THE ART OF GRANDPARENTING.

     It’s a terrific collection  of essays and short stories. Included is an engaging short story I’ve written about a Grandpa’s visit from his Granddaughter. You have  been hearing my horn toots for weeks on end, and the book is now officially born. If you’ve ever even thought about grandparenting, this collection will charm the socks off of you.

     If you are a grandparent,  or have a grandparent, or are about to become a grandparent, or are on the cusp of making someone a grandparent (!), get this book. It is  warm, witty, enlightening, laughable and provocative. It is all about grandparenting in today’s life, about not tsk-tsking kids for text messaging, but knowing what “txtmsging” means (along with LOL and W8 and <3 and ;<).

     It’s about the challenging,  undefined, and ever-changing role of providing value systems, camaraderie, spiritual support, encouragement and challenge without overstepping bounds or compromising parental control, without risking parental jealousy or being an annoyance. It’s about walking a thin line of leadership influence and letting your presence (note, not presents!) do the talking.  

     Am I excited about this? Does a baby need a diaper change? Sunday (9/13) is Grandparent’s Day. There couldn’t be a nicer way to express appreciation or honor a grandparent you know —anytime from Sunday, forward— with a copy of this refreshing new book. [Ordering details below]

     We’ll get back to business as usual  (if there is such a thing) tomorrow. Right now, I’m happily signing the first shipment of forty sold copies, while looking forward to sending one your way soon.

# # #  

Consultant: person

from 100 miles away

with a BlackBerry and laptop.

You better believe it  that clients give more respect to consultants from “out of town.” Besides that the out-of-town guy’s perspective is “totally fresh,” clients love to talk about the fact that they have a consultant who’s “totally hosing” them!

Why?  Who knows? And who cares? How to UN-do this unrealistic, warped mindset is what really matters. The best consultants are those who get the job done on schedule, pleasantly and reasonably.

And, by the way,  EVERY client loves consultants who are willing to work on a partial performance incentive basis! Hey, why not? Prove yourself. If you’re so sure you can solve the problem, you should be willing to bet part of your compensation on it, and of course charge more … especially where sales or savings commissions are possible! You can be fairly certain the out-of-town guy won’t do that.

First of all,  if you’re serious about wanting to do consulting work of any kind — regardless of your expertise — start with and communicate confidence (not cockiness!) by recognizing that you know more about the subject than any client, or your services wouldn’t be required.

Second,  roll up your sleeves and get to work being a consultant before you’re even hired to be a consultant. Show the client how you function be getting right to the heart of things. Take any minor issue raised in a discussion and ask questions. Listen carefully. Analyze and make recommendations. Do it in a relaxed manner.

And stop worrying  about giving away your expertise by solving problems that you’re not asked to solve and that you’re not being paid for yet. If you think you can do it, do it!

Avoid getting tangled up  in contracts, long-term agreements, petty lawyer-style compensation terms (Do you want to pay someone by the quarter hour for reading your email or letter or for listening to your phone call that outlines the basic logistics of what the working arrangements will be?) Like NIKE says, Just Do It!

If repeat business and referrals  are important to you (duh!), then focus on getting the job done, instead of telling how great you are. Track-records don’t produce sales unless you’re a major name athlete. Ongoing demonstrations of knowledge and know-how, and resources, and ability to communicate clearly will land the assignment AND solve the client’s problem.

When I started as a consultant,  I hired a consultant to “sit in” as my “assistant” and then later badger me with devil’s advocate questions to force me to stay tuned in and come to terms with my own problem-solving and communication skills. It was worth every penny! (Uh, you DO remember what a “penny” is?)

Bottom line:  There’s NOTHING can compare to working for yourself! If you’re out of work, have special knowledge and skill, have integrity, communications skills, and confidence … stop making excuses and go for it. You don’t need a BlackBerry and laptop. Just start with a phone, email capability, business cards, and determination!

# # #

Our beloved “geek” 

gets married today!

     After something like 18 years  of loyal service, including middle of the night emergencies, our beloved computer guru, Michael Todd Infusino, is embarking on a new life with his marriage to (God Bless Her!) Naomi “Nomie” Nomura.

     Nomie is the sweetest thing  that’s ever happened to Michael, and we are so happy for them both that they have found each other! (It’s like Pepperoni Sushi!)

     Michael is the genius  responsible for creating and maintaining this great blog site, as well as my business site www.TheWriterWorks.com. 

     Michael has been a gift from the heavens  because — without Michael to kick around — there would be no blog!

     Just imagine:  you would be staring vacantly at your screen wondering what else in the world you could possibly find to replace this wonderful “boost your butt and your business” site six days a week! (Of course you would find nothing; it’d be like your favorite TV show going off the air… maybe 30 seconds of respectful silence? Aaah, but this isn’t about blogs!)

     What this is REALLY all about is that Kathy and I are headed off to Michael and Nomie’s wedding,  and we just wanted the rest of the world to know what truly fine human beings these two young people are, and that we’re very proud of them and pleased for their decision to share one another’s strengths.

     It’s been a pleasure to know them as individuals, and it will be an even greater pleasure to know them as husband and wife (wife and husband? Hmmm.)

CONGRATULATIONS MICHAEL & NOMIE!

WE WISH YOU GREAT HEALTH AND HAPPINESS!

Hal & Kathy

# # #  

When you’re getting screwed…

• Scenario A.  You bust your butt to provide the Smashface Cosmetics Company with superior package designs. Your performance exceeds their expectations and definite sales can even be traced to your efforts. . . They thank you and tell you that they’ll not be honoring your agreed-to fees, and you’ll have to accept a 30% cut because “as you know, times are tough right now”! 
• Scenario B.  The Breaka Ubones Surgery Group thanks you for putting in 20 hours a week (instead of the contracted 10) to develop their medical practice, but you haven’t delivered them enough hip and knee replacements in the past 30 days and they need the fee they’re paying you for a golf sponsorship.
• Scenario C.  Your management/marketing consulting input resulted in the Half- Moon-Half-Hour-Room-Rental Motel purchasing 14 new mattresses that are now bedbug infested. It’s your fault, they say, and they refuse to honor your management consulting fee until all the bedbugs are gone, and even then, only if you do them a free website upgrade and revise their brochure.
• Scenario D.   You get an audience with a major company that asks for rush help launching a new product. You do a quick come back with a comprehensive startup plan. They thank you then issue a RFP to four of your competitors for the same job. . . You ask to be included. They agree. You work for three full days, produce a ten-page proposal that works (at 30% lower fee than others propose). They hire a firm that gives them a fancy presentation, and then ask you to submit ideas for another project.

HA!  YOU MUST BE KIDDING!

FIRE ‘EM!

T H E Y    D O N ‘ T    D E S E R V E    Y O U .

     Besides, they’ll make you broke,  and they’ll never respect you anyway. Get rid of them. Walk away. And unless your brother is a great business lawyer, forget about pursuing legal action. Just take it on the chin, and walk. Of course you can afford to let them go. How affordable is it for you to continue? Use the time and energy you save to go get a new client!

     There comes a point where your time and energy are not worth the hunt.  And you need to be able to drop the deal and move on to other people and situations where you can make a difference and where your input will be respected. Integrity always finds its reward!

     Life is too short  to waste time and energy on stupid people with hidden agendas. 

# # #