Archive for the 'Leadership' Category

Dec 05 2011

Mr. Obama: You’re Wrong!

Still stuck in your 4-week-old delusion? You said: “America has lost ambition and imagination.” Remember? You prodded businesses to “Do the things that built the Golden Gate Bridge and the Hoover Dam. Unleash all the potential in this country!”  

 

Well, you’re wrong,

 

Mr.Obama. The only thing

 

America has lost is

 

leadership. And the only

 

thing lacking in America’s

 

30 million small businesses

 

is trust in YOU!

 

 

I hear every single day from clients, associates, business friends and neighbors that YOU, Mr. Obama, are what’s wrong with this country! You have continuously chosen to ignore small business in America, when even those who surround you admit that only small business can reverse your dying economy!

It doesn’t take a rocket scientist to see that job creation is what will turn us around, and it shouldn’t take much more than the feeble skills of a community organizer to see that new job creation comes exclusively from small business. That means genuine (real and guaranteed) innovation and job creation tax incentives for small business.

It is YOU, Mr. Obama, who have seen fit to wipe out the financial and free choice futures of our children and grandchildren with your foolish and misguided healthcare plan. It is YOU who have single-handedly dismantled our peace through preparedness military, rendering us more vulnerable to terrorism than ever before in history.

Not only that, you have literally made America the laughing stock of other emerging nations on the planet. Your programs for social reform have created nothing but dependencies and joblessness. You have made our economic future a bleak one. Your political priorities have always taken a front seat to our nation’s well-being.

Oh, and if you’re wondering where “30 million” came from when your administration counts only 20 million? Talk with your statiticians who –obviously following your lead– chose to simply not legitimize sole work-at-home proprietors as “real” small businesses. I, for one, am one, and make a living at it, and pay taxes for the privilege.

You have misled this country and the small business universe that makes it go. You appear to all the world as a clown, “The Emperor With No Clothes,” who chooses self-indulgence and self-aggrandizement over the needs of those who elected him. You have done injustice to those who trusted and believed in your empty promises.

Small business owners are sickened by your failures, but we DO have a choice: November 6, 2012! 

                                                    

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Hal@Businessworks.US  302.933.0116

Open  Minds  Open  Doors

Many thanks for your visit and God Bless You.

Make today a GREAT day for someone!

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Dec 04 2011

Thumbs Up!

Thumbs up! Thumbs down!

                                         

 All thumbs! Thumb a ride! 

                                  

Thumb this!

 

                          

Did you ever notice how many things you use your thumbs for? Did you ever notice how much you use any part of your body for tasks that you never stop to pay attention to, until that part gets sick or injured or stressed beyond functioning? And you wonder how you could have ever overlooked how critical all of your parts are?

Isn’t it the same with your business? Don’t you have tasks and functions to deal with, approaches to take, routines, habits and checklists to observe every day?  And when something goes wrong, breaks down, or isn’t where you thought you left it… or not performing up to snuff, or communications get muddled, you become an EMT?

Okay, so you’re good in emergencies,

 but you really can’t make a living in

 business functioning as a firefighter.

                                                               

Being able to respond quickly and adapt quickly are genuine entrepreneurial strengths, but too often they become crutches and can readily lead the leaner into business failure and a nonproductive way of life. True leaders wear many hats and know when to trade off one for the other. Thumbs go up! Thumbs go down! Thumbs hitchhike!  

Cute, Hal, but what does that mean? It means that truly successful business owners and managers are those who exercise flexibility in the ways they move, the things they say, the leadership styles they exercise, the assignments and presentations they give and the WAYS they do these things.

Process is what matters most — HOW things get done, the steps involved, can often be more important than what is actually done. Isn’t that a lot like how you say what tou say is at least as important as what you say? Well, the key to process is flexibility… being ready, willing, and able to “turn on a dime,” as the old expression goes.

“Turn on a dime!”

                                

Thumbs are a good example of flexibility. They can turn from up to down in an instant. Think of your thumbs as the gateway to flexibility and spontaneity — flexible fulfillment. Have you ever seen a thumb direction opposite of a facial expression (or an internal feeling?)?  Thumb direction is the harbinger of thought process.

Remember the childhood exercise of putting all your knuckles together as you interlock your fingers and close your palms together so that your fingertips are hidden (reciting “here’s the church!”), then point your two forefinger tips together in the air (reciting “here’s the steeple!”) and then guess what’s next… remember? 

Throwing out your thumbs and wiggling your other six fingertips (reciting “open the doors, and look at all the people!”)? So, even since being a tyke, your thumbs have been the doors that open your vision to what’s going on inside. What happens when you look beyond the thumbs of your day-to-day business?

“The journey to discovery,”

said Proust, “consists not in

having new landscapes,

but in having new eyes.” 

 

When did you last “Thumb Through”some of those pages that describe where your business has been, where it is, and where it’s going? Close your eyes for a minute and think that through before skipping off to your emails, or back to Twitter or Facebook. And remember it’s the process of how you think about it all.

 

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Hal@Businessworks.US  302.933.0116

Open  Minds  Open  Doors

Many thanks for your visit and God Bless You.

Make today a GREAT day for someone!

No responses yet

Dec 01 2011

BUSINESS STARTUP

Startup Fever

 

Channeling startup energy wisely is certainly a paradox. In fact, channeling startup energy wisely is an almost impossible task because the heat of the moment tends to override the rationality of the brain. Emotions, in other words, pack more punch than objectivity and a measured approach. Hmmm, remind you of dating days?

Isn’t this also the reason successful marketers always direct their sales messages to trigger emotional buying motives instead of rational ones? Benefits, not features. I mean, do you really care what’s under the hood if it gets you where you want to go, doesn’t break down, is snazzy, and you think it makes you look good driving it?

If a car turns the neighbor’s head every time you pull into the driveway, and jumpstarts your brain into dreaming of being a big-name, cross-country race car driver just as a result of you buckling up and adjusting the mirrors, you buy it. You may offer 101 other more rational, logical reasons, but that’s just a justification cover!

When an entrepreneur starts a business, she 0r he is typically filled with emotions that seem to run at cross-purposes. Money. Where will it come from? Where will I get the money I need? Will it be enough? Workspace. How much do I need now? Later? Where? What’s the deal? Insurance? Yikes! Equipment? Furnishings? Accountant? Lawyer? Advisory board? Employees? Benefit plans? Strategic plans? Business Plans? Hours of operation? Website? Pricing? What? Huh? Packaging? Promotions? PR? Advertising? Sales? Phone System? Reception? Presentations? Partners? Investors? Lenders? Logo?Suppliers? Branding?Memberships? Networks? Jeeze! Maintenance? Distribution? Referrers? Community? Titles? Whoa! Signage? Name? Mission statement? Elevator speech? Professional or industry relations? Goals? Target markets? And on and on . . .

                                         

According to the most recent SBA studies I could muster (the WH doesn’t want to publicize new small business data), 9 out of every 11 new businesses reportedly fail within the first 10 years, and it takes an average of 6 years just to break even financially. Pretty miserable odds for all that emotional and financial expenditure.

But —considering that your idea and your support systems are great, and the alternative is a secure go-nowhere job with the braindead government or some big corporate shabang position with nothing but ladders to climb before you sleep– entrepreneuring at least gives you adventure, challenge, opportunity, freedom, and fun.

So the answer IS: Channel all that explosive chain-reaction energy. (Try increased attention to deep breathing, yoga, exercise, power walks, eating and sleeping right.) Channel the energy into filling the gaps of business needs that you lack, so you can concentrate on what you like and do best, which will maximize your performance.

You’re lousy at writing or marketing or managing others? Hire someone with a proven track-record to step in and free you up. Sometimes just one or two people can fill all three of these for-example roles. See where and how to consolidate tasks and functions that you can pass along. (But remember responsibility cannot be delegated.)      

The point is that startup entrepreneurs need to jet down and focus their total energy on the “here-and-now” of what they’re doing: find the needs, determine the costs, fill the needs. Shop around for services. Be a detective. Line up at least 10 times the amount of money you think you’ll need. 10? Yup! Guaranteed! 

 

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Hal@Businessworks.US

Open  Minds  Open  Doors

Many thanks for your visit and God Bless You.

Make today a GREAT day for someone!

No responses yet

Nov 30 2011

In Debt? Who’s Not? So What?

When business ownership feels claustrophobic…

Debt? Get Used To It!

 

 

DID YOU KNOW THIS?

       [Source: www.cnsnews.com 11/17/11]                          

  • Three weeks ago, the U.S. Treasury Dept. reported that the federal government’s debt had exceeded $15 Trillion for the first time in the history of America, hitting $15,033,607,255,920.32 and safe to assume that it’s higher yet as of today.

  •  The U.S. Bureau of Labor Statistics just estimated that there were 93,641,000 full-time private sector workers in America in 2010 (and 18,073,000 full-time workers in federal, state, and local government.

  • That means the $15.0336 Trillion federal debt equals approximately $160,545 per full-time private sector worker.

  • Given that the U.S. Census Bureau estimates that there were approximately 76,089,045 families in America in 2010, the federal debt equals approximately $197,579 for each and every American family. 

                                     

Besides your vote on November 6, 2012, is there no escape? Well, you could close up shop, grab your piggy bank, and head for some remote island, getting sunburn and mosquito bites and drinking piña coladas and coco locos until you can’t walk or talk — not to mention that there’s just so much coconut milk your system can take!

OR, you could –what did Grandpa used to say?– buckle up, pull yourself up by the bootstraps, put your shoulder to the wheel and your nose to the grindstone! Not a pretty picture. 

You COULD simply make productive use of this traditionally slow business time (unless you’re in retailing, in which case you’re not taking time to read anything right now, least of all a blog post) by doing a little introspection and a quick reassessment of your year-end and new-year goals. Are your goals ALL 6 OF THESE? . . .

Realistic? Specific?

Flexible? Due-Dated?

Written on paper?

In your pocket?

                                                                      

If your goals don’t meet ALL of these criteria, they are the stuff of wishlists and fantasyland. Don’t kid yourself into thinking they’ll work if you skip a couple. But if you follow all six, and keep adjusting them as you go (Flexible, remember?), you will have insured yourself of the best possible outcome. Why settle for less? It’s a choice.

What’s the single most important thing you learned about your SELF in 2011? What’s the single most important thing you learned about your BUSINESS in 2011? How can you combine these two revelations to do a better job of protecting your self and your business in 2012? Roadblocks? What? Detours? Where? Solutions?

Why all the hoopla on goals? Because we’re all in debt up to our ears and there are no miracle prospects on the horizon, so the best solution is to take what you have and work your butt off to make it better, to make it work in spite of what union/government/corporate giant muckity-mucks do or don’t do. It’s all about YOU.

With 30 million small businesses in America, and you as part of that universe, there is untold opportunity for moving forward as a free spirit entrepreneur, and there is untold opportunity for moving forward by working in concert with other like-minded small businesses. Call it collaboration, strategic alliance, whatever works.

In the end, Business Works. Does yours?

 

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Hal@Businessworks.US  302.933.0116

Open  Minds  Open  Doors

Many thanks for your visit and God Bless You.

Make today a GREAT day for someone!

No responses yet

Nov 21 2011

BIZ ALPHABET SERIES…”Z”

The final subject of this, the world’s first BIZ ALPHABET Series of blog posts! (Check out “A” – “Y”)

                                            

“Z”…ZEST

                              

ZEST (not the soap) refers to you and your business . . . ardor, élan, gusto, joie de vivre, lust, oomph, passion, pep, pizzazz, tang, vitality, energy, zing,  zoom, zip,  zap . . . either you’ve got it or you don’t.

If you’ve got it, you can make it better. Start here now. If you don’t have it, you can get it ignited here, now. Free. No strings attached. No gimmicks! Just you and your business, and me.

~~~~~~~ 

Sounds good, you say, but who cares? Uh, your customers, your employees, your suppliers, your investors, your lenders, your community . . . and your family. Does that work for an answer? This is not just another lecture on motivation. It’s about operating your business with a competitive edge.

Let’s get to it: When did you last ask a few customers why they do business with you instead of with __________ (fill in the name of a leading competitor)? Oh, you did a survey? Well, that’s great, but there’s nothin’ like the real thing, Baby, goes the old song, and there’s nothing like straight eyeball-to-eyeball answers.

Whatever you hear back, by the way, accept and be appreciative. Do not criticize. Do not “Yes, But.” Do not argue or dismiss. There’s a reason for everything. Take it in. Write it down. Smile and say thank you. Go off and think. Odds are pretty good that the answers you’ll get will have something to do with your attitude and approach.

In other words, HOW you deal with customers, employees, and others around you is what determines more than anything else why your customers are your customers. And it’s that reputation that attracts other customers. So, if these assumption about how you deal with others is even just half right, you already have a competitive edge.

It may simply need –like the holiday carving knife– a little sharpening. Start by asking yourself if you and/or someone else who works with you have been partly or largely responsible for positive customer feedback. Do you appropriately reward that behavior when it comes from others. Rewarding positives breeds more positives.

If you get feedback that attributes your business strength to other factors –price, quality, convenience, etc.–you need to giddy-yap over to your customer service counter/person/policy/strategy/whatever, to fix it or make it better.

Why? Because in this lousy economy, it is frankly not a good sign that anything other than your outstanding service should be the #1 factor quoted by customers. You cannot any longer compete on price or packaging or quality or convenience or sustainability. Anyone with the know-how and gumption can beat you on those points. 

But no one else can be you!

                                                                       

No one else can treat people exactly the same as you, and therein lies your single greatest and unique competitive edge — it’s the differential that you, exclusively, can offer. Have you ever by-passed others and gone out of your way to deal with a particular business because you relate better to the source? Of course you have.

We all seek individuals and entities we feel offer more integrity, more authenticity, a better reputation, provide more extras. So your customers are different? What’s keeping you from adjusting, over-hauling, boosting or perking up your business approaches and attitude NOW? Aren’t roadblocks, after all, a matter of choice?

Choose more of what works. Put a little spice in your spirit! And remember what you put out and how you come across — your spirit — is yours alone. No one else has or can use your strengths. 

                                                       

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Hal@Businessworks.US  302.933.0116

Open  Minds  Open  Doors

Many thanks for your visit and God Bless You.

Make today a GREAT day for someone!

No responses yet

Nov 20 2011

BIZ ALPHABET SERIES…”Y”

Welcome to the world’s first SMALL BIZ Alphabet Series of blog posts!

“Y”…YES

 

   Have you done it?

 Can you do it?

 Will you do it?

   Are you doing it NOW?

 

 The only “YES!” that counts is your answer to the last question because the only time in your life and in the life of your business that’s real, and that counts, is NOW!

                                               

Getting to “YES!” may not always feel like an easy journey when other burdens are pulling at your shoulders, but it is –after all is said and done– a choice. And we are always free to make a choice be one that is easy or one that is hard.

 Choosing “YES!” certainly offers more promise and greater rewards than choosing “NO!” under almost any circumstances, except those of course that can have negative impact. (Choosing “NO!” to illegal, unhealthy, or harmful offers comes to mind as an example of times when “NO!” can be positive.)

But most of us struggle everyday with making “the right” choices… the ones that are right for us as individuals, as family and community members, as business leaders, as entrepreneurs. We “struggle” because –what’s the old saying? “The grass always looks greener on the other side of the fence!”?

In a word: Temptation.

We struggle to decide what’s best for ourselves and our families because we’re so pushed and pulled by others. And having a business venture that’s teetering on the brink of bankruptcy or major financial loss, can put enormous undue stress and strain on us as owners and managers, even for a small solopreneur kitchen-based business.

This added stress is often to the detriment of important family choices and relationships, and almost always to the detriment of fun and relaxation. Fun and relaxation? Hmmm. What’s that about? Fortunately, or UNfortunately depending on your perspective, fun and relaxation are necessary for life balance.

Life balance is necessary for business success. But achieving it can be complicated. In other words, no one I have ever heard of has made a successful business from anger, or from over-indulging in any emotion or activity.

When we make a conscious effort to say “YES!” at every turn –a “YES ATTITUDE” if you will– we are cultivating and nurturing life balance ingredients: willingness, receptivity, responsiveness, reliability, integrity, uthenticity, constructive and transparent leadership.

 Others will follow, be influenced, motivated, and inspired.

Others will see their own potential in the actions (words and deeds) that we as positive-minded entrepreneurs teach by example. “YES!” carries responsibility in its backpack. To agree to do something means doing it!.

Actually delivering the goods

is far more important

than just promising to deliver the goods.

                                              

A “YES! ATTITUDE” (not just for a day or a week, but as a way of life) allows us to thrive and grow as human beings, as people, while we cultivate and nurture the attitudes of those we influence around us –employees, customers, suppliers, referrers, lenders, investors, partners, delivery and cleaning people, our neighbors, community organizations, and, above all– our families.

We have untold opportunities to make real change and to make that change stick. Day after day, it’s always a choice! (And YES, that includes November 6, 2012.)

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Hal@Businessworks.US

Open  Minds  Open  Doors

Many thanks for your visit and God Bless You.

 Make today a GREAT day for someone!

No responses yet

Nov 17 2011

BIZ ALPHABET SERIES… “X”

Welcome to the world’s first SMALL BIZ Alphabet Series of blog posts!

“X”…XYLOPHONE

 

If corporate types might be best equated with a musical instrument, it would likely be a bass drum. Big companies march to a loud, dull, steady, monotonous, unimaginative beat. They thrive on maintaining status quo.

And if government employees might be best equated with a musical instrument, it would probably be a kazoo because it requires no skill to use, except to be able to hum (and even politicians can hum!).

If you accept all or part of the above instrument assignments and accompanying rationales, then entrepreneurs might best be equated with a Xylophone. Like the other two match-ups, this instrument is self-energized, but unlike the other two, the xylophone requires both: musical skill and a sense of rhythm.

[Besides, there’s hardly an army of small business related words that start with the letter “X.” In fact, my dictionary displays only a few dozen words of any kind that start with the letter “X,” and so, as a matter of practicality –and my need to deliver what I started–  “Xylophone” seemed better than “x-ray”!]

The music that a xylophone actually does produce, by the way, is best characterized as bright, lively, cheerful, and allowing for great diversity, imagination, and –to be able to produce any music– self-discipline.

So there you are. If you’re the entrepreneurial spirit personified, Xylophones are in! If you’re not a true DNA entrepreneur, go hum or beat a drum. 

When did you last step back from what you’re doing, step back from your business, and what your business is doing? When did you last –like a doctor–perform a diagnostic workup on your SELF? On your business? Do you really want to know more about what others think? You should!

It is, after all, what others think –your reputation– that ultimately confirms your message, and determines your sales success. 

First of all, diagnostics always start with a patient history. So make a bullet list of high spots that you and your business have experienced in your lives. (Limit yourself to 3 minutes for each list.)

Next, start testing that history against things you know… abstract categories work best: musical instruments, animals, plants, sports, birds, song titles, cities… ask others what  (animal, plant, instrument, sport, etc.) they think you and/or your business are most closely associated with in their minds: a lion, fox, snake, turkey, hog, poison ivy, thorny vines, a mighty oak, MMA, hockey, fly fishing?

The most useful input on these assessments IF you can avoid rebuttal, and just quietly take in and process what you learn– comes from asking others how they would equate and match you and your business. (Remember to sincerely thank each person you ask, for each input, even when it may seem insulting to you!)

Now. take what you get, and sift through what you think are the meanings attached to each. Decide what fits best, and what directions that the equations others draw may best send you.

Then go!

Play your Xylophone!  

                                                  

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Hal@Businessworks.US  302.933.0116

Open  Minds  Open  Doors

Many thanks for your visit and God Bless You.

 Make today a GREAT day for someone!

No responses yet

Nov 16 2011

BIZ ALPHABET SERIES…”W”

Welcome to the world’s first SMALL BIZ Alphabet Series of blog posts!

“W”…WISHING

 

WISHING may make it so in Peter Pan or The Wizard of Oz, but it’s a death knell in small business. Like hoping and dreaming, wishing accomplishes nothing. As entrepreneurs, the sooner we face reality and anchor ourselves in the present here-and-now moment for as many passing moments of every day as we possibly can, the sooner we will achieve success.

                             

~~~~~~~

No need to take my word for this sweeping rhetoric. It’s been proven endlessly over the ages by every successful, big-name entrepreneur who ever lived — from Thomas Edison, Henry Ford,  and Dale Carnegie, to Bill Gates, Steven Jobs, Oprah Winfrey, and Mary Kay Ashe.

So if this is such common knowledge, why doesn’t every entrepreneur succeed? Part of the answer is in the title of this blog post. We are taught from childhood to wish upon a star, that if we find a container on the beach and rub it, a genie will appear and grant three wishes, and so on.

Why do I bring this to our attention now, as we reach the end of the alphabet? Because besides that tonight, we landed on “W,” we are also on the cusp of the greatest annual “wishfest” in American history.

The whole thing starts the day after Thanksgiving and typically continues until Christmas when the dried out and “wishable” Thanksgiving turkey wishbone is ready to be or has already been snapped, and is likely to be replaced by a fresh new Christmas turkey wishbone.

Besides every greeting card filled with best holiday wishes, the season itself brings with it even more wishing as we see lottery ticket sales zoom and letters to Santa abound with children’s wishlists. And then, there’s New Year’s resolutions and wishes… success, success, success!

We certainly have ample opportunities for legitimatized, formal, and official wishing, but… alas!… WE are entrepreneurs, and we know far better than any corporate counterparts or government flunkies that wishing is a colossal waste of time and energy… not praying, mind you, but wishes! We all need all the prayer we can muster.

But that doesn’t mean that we can’t have goals. In fact, if we are truly to succeed, goal-setting needs to be an essential and ongoing activity. And real goals –as opposed to fantasized missions– must adhere to four essential criteria, or they are not real goals, and not likely even achievable.

Ongoing? Yes, since –as you may have just discovered by clicking on the last word link above– one of the four essential goal-setting criteria is flexibility, the idea of ongoing goal-setting should be apparent. They need to be adjusted, re-adjusted, and upgraded to reflect the following truism:

Time and events cause changes in

  purpose, passion, and resources.

(Aspiring political candidates should also take note!)

                                                                                    

Do you write down your goals and write down your revised and upgraded goals and carry a copy of the latest version on your person every day? Do you go to sleep and wake up with them in your face every day? Do you keep them private except from others who:

  • You trust
  • You know have their own goals
  • You know will provide you with positive, reinforcing, encouragement on your pursuits

Stop wishing and start taking positive steps to make things happen. Begin in reality with written goals.

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Hal@Businessworks.US 

Open  Minds  Open  Doors

Many thanks for your visit and God Bless You.

 Make today a GREAT day for someone!

No responses yet

Nov 15 2011

BIZ ALPHABET SERIES…”V”

Welcome to the world’s first SMALL BIZ Alphabet Series of blog posts!

“V”…VOLUME

 

As in “Turn it up!” or “Turn it down!”?  A book? Number of patient visits? Amount of sales? Number of decibels your message uses? The major dial on the 4-wheeled boombox next to you at the traffic light? Depends. Are you an entrepreneur?       

~~~~~~~

As an entrepreneur, you may periodically plunk all or nearly all into your brain’s search window for updates. Sure, the muscle beach teeny-bopper with his car audio base vibrating 3 blocks away can be annoying, especially when you’re on your cell with a major client, a lawyer or your mother (sometimes indistinguishable!).

And keeping the volume turned up isn’t limited to rap stars, hard rockers, QVC, and your grandfather. Did you ever see or hear a soft-spoken, low volume car dealership commercial?

(Okay, maybe –maybe– for something like the 1931 Bugatti Royale Kellner Coupe, which was sold for $8,700,000 in 1987, where we can figure that anybody with a gazillion dollars to spend on a car probably won’t respond well to shouts, y’think?)  

But it’s important to remind your marketing and/or salesperson or team (and yourself, anytime you give a presentation) that in the same type of “actions speak louder than words” context, w~h~i~s~p~e~r~s can speak louder than SHOUTS!  They serve to seize the moment! Sales stage presentations are famous for this technique.

It’s all about getting prospects, customers, audiences to sit up on the edges of their seats and listen hard.

Applied to packaging, I once discovered that every brand product in a particular section of the supermarket has a red and gold package–every one. I succeeded in talking my smaller, lesser known client into whispering with black and white packaging, which in a sea of red and gold, visually popped off the shelf into big-time POP sales.

Volume, then, is also visual, and it includes appearance when you’re in sales (and who isn’t?). Dressing conservatively helps salespeople keep prospect’s attention on the goods or services. Flamboyant clothing, jewelry, hair and makeup styles distract from the message. Save the Hawaiian shirt for weekends on your yacht.

Now, since doctors are a different breed of entrepreneurial animal altogether, it’s no wonder that their primary business focus is on growing patient volume. After all, doctors have no inventory, no one else (besides perhaps other doctor partners) they can pass patients off to for diagnostics and treatment (except referrals).

So the goal is to keep pushing for increased “volume” (in case you’ve wondered about that sitting in a healthcare waiting room with 20 other people waiting to see one doctor for 12 minutes!). Doctors have gotten better at delegating but there is a magic breaking point where reimbursements don’t cover added staff services.

Oh, and sales volume? A good thing, generally, but not always a good thing. Depends on the nature of your business. Ask your accountant about this. Too much volume can overwhelm ability to deliver the goods, and distract from the focal point of your business or marketing strategy.

Yes, and Volumes have been written about how to reach out and grab a customer, a prospect, but the bottom line is that if your marketing messages fail, your business fails. Take a hard look at the words you’re using. Decide whether your ads grab, win, lurk or suck? Do they just win a lot of meaningless awards, instead of sales?

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Hal@Businessworks.US  302.933.0116

Open  Minds  Open  Doors

Many thanks for your visit and God Bless You.

 Make today a GREAT day for someone!

No responses yet

Nov 13 2011

BIZ ALPHABET SERIES…”T”

Welcome to the world’s first SMALL BIZ Alphabet Series of blog posts!

“T”…TRUST

 

If you’re reading this, you already know–in spite of claims by mainstream media talking heads, corporate moguls, misguided unionists, and political loudmouths– that entrepreneurial spirit and entrepreneurs are the catalysts of society. When small business innovates, it creates jobs. When it creates jobs, the economy flourishes.

Perhaps it hasn’t occurred to you, but the backbone of entrepreneurial spirit, entrepreneurship, small business ownership and management, and all of what it is that each of us does every day to move our business interests and pursuits forward, is TRUST.  

 

SMALL BUSINESS RUNS ON HANDSHAKES!

                                              

We thrive on handshakes, assurances, nods of the head, genuine smiles, pats on the back, and words like , “Okay, let’s go!” and “I’ll try it.” Sure, there are times when we trust that we get stung, bitten, cut off at the knees, ripped off, swindled, clobbered and killed. Yet we feistily avoid contracts, and live to avoid lawyers.

When we accept partial commitments, and move forward, we do it in good faith, but may cringe a little depending on age, and by how much we’ve been beaten up by dishonorable associates, employees, investors, and customers.  Even when the bad outnumbers the good, we still tend to “chalk it up to experience.”

We keep going, sometimes reluctantly. Sometimes we get up from the canvas too slowly for our own good, and get hit again before we’ve regained balance. Sometimes we’re preoccupied with damage reports instead of with boosting sales.

Sometimes we forget that income doesn’t come from turning out lights and cutting corners or wallowing in self-pity over having been taken advantage of. It’s an easy trap to fall into. It’s the M.O. for corporate executives and government, which goes something like this:

  • Cover your butt.

  • Justify.

  • Analyze.

  • Don’t make waves.

  • Be P.C.

  • Don’t risk.

  • Be Green.

  • Think small.

                                                                                      

But maybe that’s because big business and government simply don’t trust handshakes and authenticity. And they are quick to point to the losses from failed relationships. Maybe it’s because they are so heavily invested in protecting the status quo. Maybe it’s because they are controlled by disproportionate numbers of attorneys.

I’ve worked on all sides of these fences and prefer conducting business backed by the unspoken “In God We Trust” that blankets what I believe to be most entrepreneurial deals, vs. the government and big business spouting of our nation’s motto, but adhering to “In Contracts and Lawyers We Trust” as the mission that they practice.

I’ll take my lumps with God on my side rather than suffocate in legalities and paperwork required of those whose trustworthiness seems questionable. Like “The lady doth protest too much,” when I’m swarmed on by insistence for contracts, I back off. I honor my commitments and expect others to honor theirs.

Naive? I believe it’s naive to think that contracts seal a deal. I’ve lost more money and opportunities and productive relationships by having a signed contract than I have —ever— with a handshake.

So, what’s the suggestion? Blind trust? Hardly. Due Diligence must always precede a handshake. And don’t rely on some one’s social media profile or website bio. Talk with people who know or worked with the individual(s) you’re planning to work with. Talk with -people who know or worked with those people. Be a detective.

When you’re satisfied with what you learn, trust your judgement, trust in God, and pay –or get paid– in chunks.

                                                                 

The bottom line? Take heart. Believe in yourself. Remember you are not in business to be in court, to waste time and energy dwelling on losses, nor to make lawyers rich. If you can’t trust a handshake and recognize it will sometimes cost you, you might want to look at that cone placement job with the Roads Department.

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Hal@Businessworks.US

Open  Minds  Open  Doors

Many thanks for your visit and God Bless You.

 Make today a GREAT day for someone!

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