When your back’s

against the wall…

lean!

     That’s right. Let the wall hold you up. It will keep you standing, give you a better position to fight back, and allow you a place to push off of. Besides, being backed against the wall is more likely to make you a tiger than a pussycat.

     Tigers win at business. Pussycats do not. Tigers growl and claw. Pussycats purr and head for the litter-box. [And who said a business blog couldn’t be like Animal Channel?]

     I read and hear and see it everyday. It’s as if a thin coat of discouragement Spackle has been swiped across America’s small businesses. There are not as many smiles. [Please don’t stop smiling. Even forced smiles will eventually lead to real ones, maybe even produce a laugh or two!]

     When your back’s against the wall, turn around and examine the wall. Odds are it’s stronger than you. It’s probably been around a few years, without food or water, or without even using the bathroom…though it does likely have a roof over its head.

     Next, talk to the wall (especially if it’s brick, so you finally will know what all those people mean who claim to liken their discussions with their hi-tech-self-absorbed teenagers being “like talking to a brick wall!”).

     Okay, so now you’ve leaned against the wall that your back’s up against, you’ve looked at and appreciated and respected the wall, you’ve talked to the wall…what’s next?

     We need only drift back a few wonderful years ago when that question was never openly posed for worldwide consideration but received an earth-shattering response nonetheless.

     Are you thinking back and remembering? The assertive response to a none-question, offered in a stern but reassuring tone of voice by none other than the great leader of the free world, who is clearly a “one of our greatest presidents” candidates:

“Mr. Gorbachev, tear down this wall!”  

I say to you here and now once more, in the immortal words of Ronald Reagan, as if he were here to consult you on your business trials and tribulations:

Tear down this wall!

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Is your independence

going down the toilet?

     What better subject on Independence Day than our right to independent choice of healthcare coverage? But, STOP! Don’t click off! This concerns YOU, Dear Mr. or Ms. Entrepreneurially-Minded Business Leader!

     Mr. Obama (He’s only “Mr.” until he proves his citizenship) wants YOU and every other American to be required to buy a health insurance policy… regardless of whether you want it, whether you need it, or whether you can afford it. [Just imagine, if you can, what’s coming next if he gets his way with this. NON-Union Business survival? Right. Good luck!]

     Now get this reasoning: He says it’s the same thing as motorists being required to buy auto insurance.

BUT ISN’T DRIVING A PRIVILEGE?

ISN’T LIFE AND THE PURSUIT OF HAPPINESS (INCLUDING HEALTHCARE COVERAGE CHOICE) A RIGHT?

     You want to argue this? Go find me the place in our Constitution or our Bill of Rights that says the Federal Government has the authority to require the purchase of a health insurance policy as a condition of having been born!

     You think that’s a ridiculous exaggeration? Then tell me: WHERE IS FREEDOM when the Federal Government has the power to tell you how to spend after-tax dollars? What distinguishes disposable income from taxes?

     As for the proposal that the IRS be charged with fining citizens who do not purchase a health insurance policy, since the Federal Government just prints more paper money to pay debt, why is taxation or the IRS even necessary? Just shut down the IRS and transfer its budget to indigent care! [And won’t that satisfy all the screaming liberals?]

[With special appreciation for the inspiration and some of the wording to  “BenDoubleCrossed” editorial contributor to the June 26th Larchmont (NY) Gazette www.larchmontgazette.com]

    Before you jump to defend Mr. Obama on this issue, you should know that I speak from more years of healthcare business experience (including five years of National Committee of Quality Health Care membership, authorship of hundreds of healthcare-related articles, and two major books for and about doctors) than he has spent in a lifetime government career.

     His proposals are barking up the wrong tree. And he is continuing to alienate business and industry leaders, in whose hands rest the nation’s only hope for economic recovery! 

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Ready to roll your gasping,

bleeding business into the ER?

     At a  9AM meeting you asked for a copy of an old 12-page report by the end of the day. That didn’t seem unreasonable, did it?  

     Probability is that your headache only came on when you realized that not only was your request ignored, but that the employee who smilingly agreed to provide the copy actually took a two-hour lunch and then left for home early.

     Of course you needed some icing on the headache cake, so your eager-to-please employee obliged you while you were on a conference call by dropping a “Sorry, the copy machine’s been down all day” note on your desk for you on the way out!

     How many times have you asked someone who works for you to get something done quickly and then discovered that the task ended up in the “SLOW” pile? Okay, every one’s not “Charlie Hustle,” but assuming that you’re making your “RUSH” requests in a reasonable and courteous manner, maybe the person on the receiving end simply doesn’t share your sense of urgency?

     Do you find more evidence of this in your observations of employee dealings with customers and clients? Perhaps it’s time to recruit your people into developing or up-dating your business mission statement and –in the process– to make sure that some key reference is made to “responsiveness.”

     Why not just repremand and push everyone to move quicker? Because you need your people to buy into the way of thinking you want the business to have if you’re interested in having them behave more responsibly than hired temporaries. After all, doesn’t the government aspire to be in a position of simply dictating change?

     Ah, but the government knows nothing about running a business. In fact, the government seems unfortunately destined to experience that rude awakening soon… the reality that change cannot be dictated anywhere with any degree of success by anyone, except perhaps at gunpoint in a dictatorial regime, is not far from discovery.

     People accept change more quickly and more wholeheartedly when they have a hand in designing the ingredients and/or the parameters of what behavior is expected of them. Giving them at least the opportunity to suggest recommendations for inclusion in the revitalized guidelines for conducting day-to-day affairs makes them part-owners.

     People who are business owners and those who have risen to the occasion and accepted at least the conduct–if not the roles of part-owners–are the same people who accept an ownership mindset. These are the people who you can count on to be responsible, to have a sense of urgency about them in all that they do. And businesses with a sense of urgency succeed.    

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  Is Your Business   

Half-Pregnant?

     I am convinced that the number one reason for business failure is not the economy, not insufficient capital, not poor management, and not over-regulation by government, though all are symptomatic.

     Government interference is of course particularly irksome because it’s being crafted, dictated, and delivered by an arrogant socialist stampede of naive, incompetent leaders whose total business experience equals zero.

     So, what IS the number one reason for business failure?

     Dig deeper.  

     In the past few years, I personally experienced or had first-hand reported more than two dozen incidents involving owners, operators, and managers of sizeable, established businesses hurtling their business interests the wrong way down one-way streets with reckless abandon.

     All have either since collided or failed or are on their way

All have or had the following characteristics in common:

• Lack of follow-through and a vested interest in maintaining the status quo (amazingly, even after hiring outside consultants to ignite, stimulate, and motivate!) 
• Disregard for and disrespect of their employees, with tokenism providing the prevailing wind 
• Disregard of the very talents and solutions they were outsourcing to shore up their own shortcomings (hard to believe, especially after paying for services, but true!) 
• Complete resistance to initiate two-way “partnership style” communicating
• Not having a sense of urgency.    

     I reduce all of these weaknesses to driving a business the wrong way on a one-way street. It’s noteworthy that many of them talk(ed) the good talk…but to themselves: Mission Statements with no teeth!

     Without keeping open to and encouraging two-way communication by exercising strong listening and feedback skills, by making assumptions instead of addressing differences, and by disregarding the very consulting input they were paying for (and then not providing feedback), they were/are setting themselves up for failure. 

The economy, under-capitalization, poor management, and over-regulation are excuses. Businesses succeed–even with all of these factors working against them–by communicating openly at all levels all of the time. Communicating openly at all levels all of the time is the ultimate trigger for business transparency.

Transparency, like pregnancy, cannot be half-way.

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Go for your goals, good night and God bless you!

Do you have a Wimp Complex?

More businesses these days seem to be functioning like wussies!

     A (farmland) truck dealer is giving away a free tractor with every truck purchase. What a great idea, especially given an uncertain overloaded inventory of vehicles manufactured by what has become an uncertain source. But the dealer has stopped short of making the tractor deal a slam-bam promotion, and will no doubt write it off as a loss. (Lots of examples of how to make trucks fly off the lot with this idea : call me!)

     A small handmade product retailer says she’s closing (to become an Internet business and work from home) because the mortgage payments are too high, and there’s not enough store traffic. There was no mention made of the sparse high-priced inventory or the two large dogs that came bounding from behind the counter, jumping on (literally) six panicked customers in four minutes.

     The owner of a new Chinese restaurant (with better quality food and lower prices than any of the dozens of others within 20-30 minutes) reports he cannot attract enough business because two of his customers who run their own companies told him that business everywhere is suffering and that it might take him a couple of years to break even. (Y’think he’s heard about The Emperor’s New Clothes?)  

     The Post Office cuts services and raises prices. (Now there’s a great solution vs. maybe being more competitive with UPS and Fed Ex?)

     One state government is talking about financial crisis tactics that would close down the government one day a week along with their (greatest natural resource) parks operations which are the primary tourism industry attraction and income source… while approving a gazillion-dollar casino and racetrack complex (no doubt to cater to the gambling unemployed). 

     Financially-strapped ferry operations aren’t far behind. They’ve lowered foodservice quality and raised their vehicle and foot passenger rates through the roof, and can’t figure out why they’re continuing to lose money. (Must be products of the same graduate school that cranked out the Postal Service and government muckity-mucks!)

     This list could go on for thousands of pages, but the point of it all is that entrepreneurs–true entrepreneurs–have more gumption than these examples. They have more spunk. They rise to the occasion, and make things happen by sinking their teeth into the situations that are throwing knockout punches to people in the business examples noted.

     Entrepreneurs are the catalysts of change. They represent both the past and the future of this country. They don’t get discouraged over news from other business owners, or economy woes… and certainly not from government “leaders” who have no business sense or experience whatsoever. 

     Entrepreneurs take promotional ideas all the way through to completion and, in the face of hard times: work harder, stay open more hours, increase services and market competition, and lower prices as necessary.  When times are tough, it’s time to go the extra mile! 

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Are you a Zippity

or a Doo-Dah?

“You can never resolve a problem by condemning it.”

–World-famous author/consultant Wayne Dyer

     They may not always be right, and they might not always do things right, but Zippity’s get things done!

     Doo-Dah’s typically bungle what they attempt and rarely make attempts on their own to get things done anyway. For a Doo-Dah, it’s easier to make excuses than to take action…easier to complain about a problem or condemn it, than to attack it or solve it.

     How many Doo-Dah’s surround your business and personal life? Stop reading here for 30 seconds, and count them. Think about it. Go ahead: count! I’ll wait. How many?

     Are you helping them? Are they helping you? If you’re not gaining something by association, you’re losing. There is no middle ground. Either you are doing a good deed by spending time and energy (and perhaps money?) with each, and can afford to do that, and want to do that…OR you are losing speed, quality, credibility, and success.

[It may be useful here to remember that achieving the success you seek will surely afford you greater opportunity to help more Doo-Dah’s, if indeed that’s a goal for you!] 

     Distancing yourself from Doo-Dah’s may seem cruel, and may be impossible when family is involved. Ha! Hit a nerve there, huh? Well, considering that most shrinks will tell you that everyone has a dysfunctional family, it should be no surprise that you ended up with a Doo-Dah brother-in-law or uncle or cousin or parent or child.

     But guess what? If you don’t start taking steps sooner than later to surround yourself and your business with Zippity’s, you run the risk of falling prey to the disengaged incompetence of the Doo-Dah’s now and forever after. It’s your choice.

     If you really can’t let go of being Mr. or Ms. Do-Gooder and you’re not into switching to a priesthood, nunnery or social worker career, then you’d better learn to live with your business and your life being universally uneventful, stale, and stagnant…an investment in the status quo.

[Can your business survive that? Can you?]

    No, it’s not a likely scenario if you are actually still reading this. And assuming you are still reading this, get yourself Zippity’d and stayZippity’d.

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Input welcome anytime: Hal@TheWriterWorks.com (”Businessworks” in the subject line) or comment below. Thanks for visiting. Go for your goals, good night and God bless you! halalpiar  # # # 

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WORK HARD. FLY RIGHT.

–Continental Airlines

OPEN MINDS.

OPEN DOORS.

–United Technologies

     I’ve never been a big fan of Continental since they lost my business presentation luggage 14 years ago (note, by the way, how long we harbor ill feelings about a bad customer experience!).

     In all fairness, though, I must confess that Continental’s branding line stands head and shoulders above all others in the airline industry.

     In fact, “WORK HARD. FLY RIGHT.” actually serves to set a best practices philosophical mark for small business to emulate. Doubts? What small business have you ever heard of that couldn’t stand to improve itself by working hard and flying right?

     How about ANY business for that matter? And, while we’re at it, might we also want to consider application of “WORK HARD. FLY RIGHT.” to any PERSON? Just imagine what a pleasant and productive world this would be if we could all live by these four words.

     Not good enough to get you cranked up?

     Okay, how about adding four more words that come from a great corporate campaign of old for United Technologies: “OPEN MINDS. OPEN DOORS.”

     So there you have it. Put ’em together and what have you got? 8 words that can literally reverse global economic woes, change the world’s governments and politics for the better, and produce increased, ongoing opportunities for cooperation, growth, success, and universally happier existences.

     Sounds great but how do you start? By getting started. At home. In your own office. On your own work site. With your SELF:

“OPEN MINDS. OPEN DOORS.

  WORK HARD. FLY RIGHT.” 

     Start now. Tonight. Tomorrow morning. 8 Words. Write them on paper and tape them to your computer screen, cellphone. desk drawer, briefcase, rear-view mirror, medicine cabinet, ceiling fan, wristwatch, your son’s forehead! Watch what happens. You will astonish yourself. I guarantee it!  

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Hal@Businessworks.US   302.933.0116

Open  Minds  Open  Doors

Many thanks for your visit and God Bless You.

Make today a GREAT day for someone!

 “We make a living

by what we get,

but we make a life

by what we give.”

–Winston Churchill

Dedicated to one of my softball league buddies, Jimmy Travers, whose great sense of fun and spirit left us this weekend for his next life…… Thanks for the laughs and the hustle…Hit ’em where they ain’t, Jimmy!

     How you make a living may determine how you live your life, but how you live your life will determine how the rest of the world sees and experiences you and your business.

     What’s unique and exciting about this is that you can change either or both at the drop of a hat!

     Making the change, any change, is a choice…your choice, a decision made on a dime, in a blink, in two shakes of a lamb’s tail, or lickity-split. Reaping the rewards may take a little longer. 

     It might, for example, take a little while to gain acceptance and appreciation and trust and credibility, but the end result is as permanent as your diligence.

     Have you ever quit smoking or started exercise? Neither produces results overnight, but the more you stick to it, the more you see that the change works. And the easier it gets to make that choice every day.

     Not only that, one positive change fosters others…a chain reaction that breeds success and satisfaction. Being in better health attracts others who share your pursuits. It attracts happiness too. Health and happiness attract financial success, business success, family success.

     And that’s when you can really “make” your life by giving back to others what you gained in wisdom from those who came before you, who also came and conquered.

     No, I’m not talking about some of the more popularly-publicized (and extremely naive) notions of socialistic wealth-sharing. That kind of destructive thinking never works.

(Dictating healthcare choices for everyone unfortunately appears headed to be the next proving ground for this point.)

     Donating money is a wonderful thing when it’s affordable and a free choice! I’m speaking here though—beyond money— of treating family, friends, neighbors, customers, clients and patients, employees and suppliers–all–with increased respect. Every day. Persistently. It comes back to you AND your business!

     There’s a small sign hangs over my desk for it seems a hundred years that says  “Be kinder than necessary because everyone you meet is fighting some kind of battle.” Or, as Churchill said, “…make a life by what you give.” That choice made again and again will make your business grow.

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Input welcome anytime: Hal@TheWriterWorks.com  (”Businessworks” in the subject line) or comment below. Thanks for visiting. Go for your goals, good night and God bless you! halalpiar # # #   

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“Don’t I recognize you

from my last job?”

(OR, “An employee today could be a customer tomorrow!”)

     There are not many pages that small business owners and managers like ourselves can take from universities or big business owners and managers, but here’s a new one that’s worth paying attention to…we like to think (being small and flexible and aggressive and innovation-driven) that we have a lock on the whole notion of networking.

     I mean when’s the last time you saw campus or corporate executives at Chamber of Commerce mixers or Better Business Bureau networking events? Ah, but they (academic hot-shots and corporate type muckity-mucks) are mainstays in the job search networking arenas. Yes, you might say, but that’s not real networking; that’s just exploitation of another job search tool.

     Who’s to say? After all: whatever you network for is what you network for. Hmm? If, in other words, you attend a networking event cranked up to meet and greet prospective employers, then job search is indeed your purpose. If you bring six pockets full of business cards with the idea of getting everyone you meet to visit your blog, or follow you on Twitter, then your purpose is to build an audience.

     The point is that we all network everyday with associates, employees, vendors, customers, referrers, prospects, even friends and family. Sure, so what’s this big page from big business (and academia, which hasn’t even a clue about business reality) all about?

     Many major corporations, which themselves have stooped to conquer unsavvy academic methodologies are now seeing great sales and business growth opportunities from networking with former employees! Aha! So, it’s not all of academia here that’s lighting fires? Correct.

     The ignition points are lodged in the sacred college and university halls of alumni associations, alumni directors, and development officers. They started it. Corporations are following it. Small business is next and starting to happen! The corporate social networking we’ve all heard about is now beginning to add a new dimension: employee alumni programs.

     A 2009 article by Mary Hall identified a few representative companies that have already entrenched themselves in commitments to build successful alumni programs: Microsoft, McKinsey, KPMG, Booze Allen, BearingPoint, Deloitte, Ernst & Young, Bain & Co., Dow, Coca-Cola, Accenture, Agilent.  

     Hall’s article poses the question: Why would a company want to focus its attention on a group of people who are no longer employees? Because, she says, “whatever path former employees choose, they are likely to be expanding their personal networks and getting to know new people. Why wouldn’t a company want to do the same? An employee today could be a customer tomorrow or have in their network a future hire.”

When ALL is said and done, isn’t it true that ALL of business

is ALL about relationships?

Alumni associations are here for small and mid-sized business. Many already recruit employees from them. Many hold annual reunions that produce payloads of workable i9deas because they come from those who understand how the business works to start with.

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Open  Minds  Open  Doors

Many thanks for your visit and God Bless You.

Make today a GREAT day for someone!

STOP PUNCHING

YOUR BRAINS OUT!

     In case you may have started thinking the whole world’s joined forces with the government to push your business off the rooftop, STOP! Maybe they have all joined forces with the government; I’ll grant you that possibility.

     Even if the whole world is not actually involved, there IS certainly some truth to be said for the government’s strangulation taxes and requirements to comply with the bombardment of over-regulations that threaten and seek to control small businesses.

     But, guess what? You can put a stop to it!

     HOW TO STOP IT: First, step back from the upset feelings and take a deep breath: http://halalpiar.com/2009/05/4-steps-in-one-minute-zero-stress/ 

     Next, accept the fact that you are you and in all the world, there is no one else exactly like you. You are unique. Got it? No? RE-read the boldfacing again. Go ahead. I’ll wait right here for you. Got it now? Good. Believe it? If no, you may want to explore some therapy options. If yes, then take the leap of faith to the next level:  

     If you can accept what you just read, then it should be a no-brainer that the business you own or manage or the part of a business you own or manage is also unique. Why? Simple. YOU are unique and YOU are running it! YOU control the day-to-day activities, and what takes place is YOUR choice. Your behavior and your attitude are YOUR choice. What you decide to do with and about your business is YOUR choice. 

     Leave the victim role to Atlas in Greek Mythology; he took the whole world on his shoulders. [For more on the victim “Poor Me” role that many business owners insist on playing, see the great old Gestalt Psychology classic book, BORN TO WIN, by Muriel James and Dorothy Jongeward. I promise that even now, 40 some-odd years later, it will astound your sensibilities about what makes people choose so many self-destruct directions in life.

     If you continue to worry, check this post for reassurance: http://halalpiar.com/2009/05/stress-kills-sales-quicker-than-the-economy/

     The bottom line is that there simply IS NO OTHER BUSINESS like your business because yours is the business that reflects your uniqueness.

     So choose to rise above the rubble and the unfairness and the shortsighted incompetence of government. Extract yourself from the mire of those around you who choose to wallow in self-pity and act defeatist and negative.

     Choose instead to surround yourself with positive people and thoughts and appreciation for the differences you bring to your company and industry and community tables. Make them work FOR you!  

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Input welcome anytime: Hal@TheWriterWorks.com (”Businessworks” in the subject line) or comment below. Thanks for visiting. Go for your goals, good night and God bless you! halalpiar  # # # 

FREE BLOG SUBSCRIPTION? Click on ”Posts RSS Feed” (Center Column), or now on your AMAZON Kindle for just $1.99 a month after a free trial. FEELING CREATIVE? Add your own 7 words to the end of the daily 269 days old growing tale! Click under “7-Word Story” (center column)