Failure to achieve

can often be traced to

one’s own big mouth.

What’s the old German expression? “Vee ist too soon alt und too late schmart!” (…or something like that). Well, combine that truth with the tendency most of us have to shoot off our mouths about what we expect to achieve —often before we even get started— and what have we got? A situation in which we are too late being smart enough to realize we should have kept our goals to ourselves.

Other than a genuinely-shared pact with your soul mate or trusted long-term business partner, it’s just not ever a good idea to tell anyone else about what it is that you’re aiming to achieve. Others are not in your shoes and do not have the same energy or confidence levels. You, after all, own or operate or run or manage or partner in a business. You’re an entrepreneur.

Many others (including some close to you) may –for down-deep-inside resentment– simply not want you to succeed, and will discourage and undermine your efforts. For whatever their reasons, don’t allow those confrontations to occur. Keep your goals secret.

Perhaps you believe you have personal and or business “goals” in mind. I would respectfully suggest that the odds may not be very great that these pursuits are worthwhile. The truth is that all of history has proven goals are only worthy of pursuit to start with if they meet all five of the following criteria:

GOALS MUST BE

• Specific

• Flexible

• Realistic

• Due-Dated

• In Writing

If what you’ve been thinking are meaningful personal or business goals, and they don’t measure up to solidly meeting five out of five of these requirements, they are not goals. They are wishes. Wishes are what people who wrap their lives around “hope” end up with. Wishing and hoping are the empty promises that empty people make to themselves and others. “Fantasizing” isn’t “taking action”!

Not only are each of us at the doorstep of success when we choose to quietly set and work toward goals that are specific, flexible, realistic, and due-dated, we can also measure the sincerity of others’ intents by applying these criteria to what we see them attempting to do with the major life tasks that face them. And from that kind of assessment, we can often determine another’s integrity.

Say, for example, a customer tilts his head, shrugs, faces his palms to the sky and says, “Sorry we’re taking our business elsewhere; it’s strictly a money decision; nothing personal; your prices are just too high for us; we can pay offshore operations half of your costs for the same results!”

This is a knee-jerk, marketplace-ignited decision. Otherwise, you’d be hearing about quality and service and deadlines and willingness to work out payment terms and exact shipments involved. A customer who simply up and leaves with an armful of flimsy excuses was probably never a good customer in the first place, right?.

Replace him with one that demonstrates by her attitude and conduct and the choices she makes that she is working with goals. You don’t need to know another’s goals or share yours. But when you look below the surface of smiles and handshakes and illusionist promotions, you’ll see that those who set and function with goals behave in certain committed ways. You know the difference.

These are the business and professional people

to choose to associate with.

They make the best customers and partners and investors and employees because relationships start from a position of honorability and support for one another in traveling on the high road. More quality work gets done more often, and besides moving in more profitable directions, it’s also more fun.

# # #

Hal@BusinessWorks.US

“The price of freedom is eternal vigilance!”   [Thomas Jefferson]

Thanks for visiting. Go for your goals!

Make today a GREAT day for someone!

I know, you’re an entrepreneur of some sort, and you haven’t any time for time management. But, guess what? If you haven’t any, who will?

• Draw a bulls-eye with two fat rings around

  it and label the center circle space:

“FAMILY & PERSONAL”

• Next, label the innermost ring space:

“WORK & BUSINESS”

• Then label the outer ring space:

“FRIENDS & OTHER ACTIVITIES”

• Copy each heading onto a separate column on a separate piece of paper. Then list the most appropriate items (names of people, places, things, activities) in each category. Allow yourself one minute per list. 

Put the list down and walk away. Get some water or a cookie or just stare out the window. (This is like a little ginger between sushi pieces.) Then return to your target and lists.

The amount of “blur” between your bulls-eye and your next two rings will indicate how “fast lane” your life is right now. I say “right now” because this is a here-and-now, present-moment exercise: what goes in each part of the target can change by next week, tomorrow, tonight, or within the next seven seconds!

(In fact, when life gets too hectic, it’s a quick useful device for daily assessment, for helping you sort out and stay focused on priorities.)

Whatever blur does occur (in other words, whatever the lack of definition there is that exists between the three areas) should give you a good heads up on how efficiently or inefficiently you are using your time, as well as the extent of your allegiances to each entity that is taking time and attention from your life.

Once you’ve done this little diagnostic study on yourself, and have a good overview of your current activities and involvements, you need to decide if these pieces are where you want them to be.

Are you spending too much time with your business and not enough with your family, for example?

Or, are you so caught up in someone else’s problem that you haven’t made time to solve your own?

I once found myself so sucked into a Chamber of Commerce project to boost town retail traffic, that I ended up working nights and weekends just to catch up with my own business (which was not retail, and stood to gain nothing from the initiative).

The crunch infiltrated my time commitments to my family. The small disruptions that surfaced were clearly the tip of cataclysmic explosion. I extracted myself from the C of C mission and discovered — lo and behold! — the retailers I was knocking myself out to promote didn’t care enough to pick up the ball for themselves.

This is NOT to suggest that voluntary community work is not worthwhile. It most certainly is. But I highly recommend such engagements be clearly defined, clearly justified, and clearly scheduled.

Plus –realistically —where choice is involved (vs., i.e., an emergency), no one should ever commit to helping others who is not herself coming from a position of strength to begin with. A sick teacher is an ineffective teacher. A cash-poor business cannot donate to charities. A business owner who’s preoccupied with family survival issues or debt collection issues cannot be an effective sales leader.

Draw your target again tomorrow. See if anything changes. Can you make something change? Well, of course. Behavior is, after all, a choice. Maybe if you choose to stop juggling one fewer seagull, it will fly away! 

  # # #

 Hal@BusinessWorks.US

“The price of freedom is eternal vigilance!”   [Thomas Jefferson]

Thanks for visiting. Go for your goals! God Bless You.

Make today a GREAT day for someone!

How loud or quiet are

your community relations?

LOUD (high profile) community relations development counts most for:

• Educational and healthcare-based facilities and organizations (e.g., schools, hospitals, libraries, rehab centers)
• Professional practices (especially doctors, dentists, therapists, lawyers, and accountants).
• Retailers of every variety, size, and description (from restaurants to auto showrooms to department stores)
• Real estate professionals and all affiliated services
• Religious-based organizations
• Consumer transportation and shipping businesses)

These entities and individuals need to make positive community involvement impressions because their business interests are community-involved in direct consumer ways. They can achieve this by designing PR programs that support those communities that support their business and professional interests.

It’s called “enlightened self-interest” and it’s a good thing.

It means “enlightened” as to the perceived needs of key communities, neighborhoods, and regions, and taking a leadership posture that will produce good deeds which will ultimately produce some return on the investments of time, money and energy.

This is not the same thing as opportunism.

There is no selfishness involved.

Enlightened self-interest simply means following the awareness that the more good a business can do for the communities it serves, the more that appreciation for those good works will surface, and the more return can be realized, which ultimately allows the business to channel and contribute even more.

It’s all about demonstrating a sense of charity and coming at it from a position of strength which, in turn, makes even more charity possible. It’s hard to give meaningfully from a position of weakness. There’s nothing at all wrong with doing that; it’s simply limiting.

QUIET (low profile) community relations development counts most for:

• Manufacturers, fabricators, and distributors
• Home improvement services
• Online businesses
• B to B services (except media)
• Personal and family services (e.g., counseling, funeral homes, home care)
• Industrial and professional transportation and shipping businesses

These types of businesses have less need for public exposure in the community relations efforts they undertake, but no less of a need to be actively involved.

Both LOUD and QUIET community relations serve important purposes for all involved.

They can be achieved by ongoing and consistent efforts of groups, teams and individuals engaged in activities that benefit the welfare of others through guidance and participation in events, programs, sponsorships, news releases, and public stances on community-benefit positions.

There is never any shortage of needs your business can provide. Set budgets and terms for participating with matching dollar donations . . . and/or contributions of cash awards, products, services, time, facilities, contacts, equipment, and leadership.

# # #

931.854.0474 or Hal@BusinessWorks.US

“The price of freedom is eternal vigilance!”   [Thomas Jefferson]

Thanks for visiting. Go for your goals! God Bless You.

Make today a GREAT day for someone!

Do You Hate

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www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US

“The price of freedom is eternal vigilance!”   [Thomas Jefferson]

Thanks for visiting. Go for your goals! God Bless You.

Make today a GREAT day for someone!

You flaunt it or you bury it.

  It’s a primary differential in determining business success.

Consider for a moment that government and corporate employees have little if any of it. Mothers, entrepreneurs, great athletes, great sales-people, and most detectives –on the other hand– are loaded with it!

Instinct, says Webster, is a natural or inherent aptitude, impulse or capacity . . . a tendency to make a complex and specific response to environmental stimuli without involving reason.

If you own or run a business, you’ve got it!

“Good heavens, man!” most town, county, state, and federal employees, and most low-tech, no-tech, and medium-tech corporate suits would exclaim, when challenged to get to the point without analyzing stuff to death.

You’ve either got it, or you’d better get it!

We are rapidly becoming a global business community that’s triggered and managed by instinct. This proclamation is –particularly for those in white shirts and ties or pantsuits and heels (or perhaps both on alternate days?)– probably a source of indigestion, even irritable bowel syndrome because it threatens their programmed response to every situation, to study it endlessly.

The great oil spill wrought such havoc with both the federal government and the corporate giants involved that they all chose to gasp and cover their faces with their hands, while peeking between fingers, only to settle (after WEEKS passed) to send people to the scene and “to STUDY it!” What was that comment from a couple of paragraphs back? “Good heavens, man!”

Whatever happened to taking action? Oh, right, that’s an entrepreneurial instinct, and entrepreneurs are, after all, a reckless bunch charging from one risk to another. Well, those who are entrepreneurs know this couldn’t be farther from the truth. We also know that today’s economic crisis would never have happened if entrepreneurial instincts had been unleashed to address the issues at hand.

Anyway, the oil spill and economic catastrophy are only symptomatic examples. The point is that you got into business and kept it going through thick and thin because you made decisions based on instinct instead of analytical studies. Well, guess what? The way out of the darkness is to resurrect that quality you’ve hidden away in fear. Take it back out and run with it. Make things happen!

What’s the worst case scenario? How reasonable is the risk? What will it take to jump start your ideas? Your people? Your customers? Your suppliers? Your investors and lenders? Your referrers? 

Why are you wasting time over-thinking when you can be taking step-at-a-time, trial-and-error action the same way you used to a few years back?

It doesn’t have to cost money you

don’t have to test and try ideas.

Cash is short? So what? It’s always short. Do you want to be still sitting there wallowing in worry a year from now just because you don’t have barrels of cash to work with? Seize the day? Seize the moment!

You have your mind. You have your experience. You have your skills and knowledge. And hopefully, you’re smart enough to step up to the plate and pray for a fastball right down the middle. (Praying will help you avoid the curves and spitballs!).

You have your instinct. Use it more. 

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www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US

“The price of freedom is eternal vigilance!”   [Thomas Jefferson]

Thanks for visiting. Go for your goals! God Bless You.

Make today a GREAT day for someone! 

A knock unanswered is a nudge

in the direction of more

productive selling, not an

invitation to pound on the door.

Every one in every business or profession is engaged in sales. Some don’t want to be. Some don’t accept that they are. Some push so hard running in place that they wear out their treads and lose traction.

Some give up on the starting line.

For the benefit of those from the “knock ’em dead” school of pushy salesmanship (who are probably out there selling cars instead of reading this anyway), put all “the failing economy” excuses aside, and consider these ugly face-the-facts truisms as you examine reasons for not making sales quota:

Assertiveness is not aggressiveness.

Speaking up for yourself is not the same

as punching someone in the nose

. . . and the flip side:

No one ever bought anything

from a slab of fish fillet.

How happy this news must make all you handshake aficionados who are smart enough to know deliver a handshake that comes down the middle, avoiding both the MMA bone-crusher grip and the floppy wet, soaped-up washcloth slither slide.

Effective, successful sales professionals mimic and resemble in attitude what they present of themselves in that first three customer-size-up seconds of presenting a genuine smile, trustworthy eye contact, and a handshake that speaks of authenticity.

So why do most home and business service providers not get it? Most one-man-band performers see themselves as service provider performers, not sales professionals . . . not sales anything.

They are SEO consultants, or upholsterers, or plumbers or electricians, or painters, or carpenters, or designers, or bookkeepers, or carpet cleaners, or hairdressers, or artists, or window-washers, or specialty retailers, or delivery service people, or car service specialists, or appliance repair specialists, or photographers, or building maintenance people, or writers or editors, or . . . you name it.

They are not, and do not want to be salespeople.

They are not and do not want to be politicians.

They are not and do not want to be agents.

They DO want to be businesspeople and get paid fairly for their services, but most are not willing to be open-minded enough to accept that today’s market for home and business services is filled with less capable, more personable provider options.

And being successful means being able to compete . . . not by being “Mr. or Ms. Personality” but by being more focused on how they come across to others, on how carefully they listen.

It really doesn’t take much to ask questions, listen carefully to the answers without interrupting, take notes, nod, smile, offer reassurance, and hand over a supportive piece of paper or simple folder that outlines the basics:

• credentials

• insurance and bonding contacts

• customer references

• contact information

• payment terms

• satisfaction guarantee

• ah, yes, and a website address (simple outperforms nothing every time!)

There’s no need to stand in place and recite these.

Face-to-face time must be used productively, listening 80%, talking 20%!

When a best-effort presentation or introduction has been made, and there’s no expression of interest, or there’s an expression of interest but the prospect literally “disappears,” stop beating your fist (head?) against the guy’s door.

A dead-in-the-water sales pitch will not revive itself because you don’t want to give up. It will instead eat your time up sideways, and haunt you. Knock on another door.

Accept that what you had to offer just didn’t work for that person at that time and/or that she/he simply overlooked being courteous enough to not lead you on . . . and get on with life!

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Hal@BusinessWorks.US

“The price of freedom is eternal vigilance!”   [Thomas Jefferson]

Thanks for visiting. Go for your goals! God Bless You.

Make today a GREAT day for someone! 

30 MILLION STORIES.

Does that sound like

the stairway to heaven?

No, the other kind of 

stories, as in tell me a…

It’s been widely reported that there are an estimated 30 million small businesses in the United States. This number includes sole proprietorships (which the government refuses to acknowledge as small businesses, and which therefore account for a smaller small business total in Washington’s eyes, though interestingly, not out of IRS sight!).

Why should this matter to you?

There’s barely an entrepreneur alive who doesn’t know that new small businesses create virtually ALL of the new jobs in this country –and always have– and that job creation is the ONLY solution to reversing this still plummeting economy (which, all the great funeral service and State of the Union campaign-style oratory cannot cover up with political blankets).

Just look at skyrocketing gas prices,

unemployment, and boarded up storefronts 

for proof of the still plummeting economy.

Every business that’s alive and breathing today has avoided shutdown and rollover by owner, manager, and employee guts and gumption.

Discovering and pounding away at a unique product or service differential; consistently thinking and acting beyond creativity into the gravitational pull of innovative orbits; delivering value, integrity, and overkill customer service is what spells s~u~c~c~e~s~s!

This means, among other things, that your business has a story. With 29,999,999 other stories floating around out there (not counting government and corporate media dominance and control), your business story may seem small and insignificant. But it is not. Your small business story is that you are here . . . and how you got here, and where you’re going. And that story is real and valuable.

YOUR story needs to be told. Do it yourself, or get someone to do it for you, but don’t shovel it into obscurity. Part of your value on this planet is to inspire and motivate others by sharing what you’ve learned along the way. If you don’t believe this, you shouldn’t be wasting your time on this site. You need not be Bill Gates or Oprah before giving something back. Teach by telling your story.

In the process of growing your business, what is it that you’ve learned the hard way . . . what do you wish someone had clued you in on before the eve of destruction?

What would have made a difference for you to hear when the going got tough?

How hard is it for you to choose to reach out to others in your family, your company, your industry, your community, and share some of your ups and downs in a way that might help someone else? Have you offered to teach a local high school or college or adult education course? How about initiating a business round-table group or discussion series at your church or community center?

(Practicing such enlightened self-interest, by the way, can only enhance your own business reputation in the process.)

Have you called a local school (or trade or professional show program director) and asked if you could arrange a guest talk, or guest lecture, or guest workshop, or seminar participation? (Some of the world’s best employees are also recruited at such sessions.)

What’s holding up your call? Are you thinking you have nothing important to say? If you are where you are, you have important things to say about the process that got you there. OR that didn’t get you there — What are some NO-NO’s you’ve learned? People DO want to know these things. You did yourself at one time. Remember?

 # # #

Hal@BusinessWorks.US

“The price of freedom is eternal vigilance!”   [Thomas Jefferson]

Thanks for visiting. Go for your goals! God Bless You.

Make today a GREAT day for someone! 

Trying to run a small business

amid today’s world turmoils is 

like trying to do your tax return

 at a Chucky Cheese

birthday party!

CIA people will tell you that you really don’t want to know what’s going on in the world 24/7. Global terrorist threats and attacks are literally nonstop across the entire planet, all day and night, every day and night.

We hear from off-the-deep-end-tree-huggers (so described as to separate them from genuine environmentalists) that Al Gore’s “global warming” warnings were not so “warm” and were actually intended to focus more broadly on “climate change.”

Whew!

We should all be relieved to know that the man didn’t have the warming warning thing any more wrong than his claims to have “invented the Internet,” and that he really meant to say “climate change” from the outset.

Oh! Okay.

And we all know about gas prices, and the federal government’s bungling of the economy. [See my 87 gazillion posts about how to turn the economy around with tax incentives for job creation to new entrepreneurs — instead of tax-dollar handouts to incompetent corporate giants, thieving unions, and socialistic reform programs that simply add to the crushing deficit burden.]

Now I know this next statement will send 14,000 PETA members picketing me and no doubt some threats from civil liberties lawyers, but by way of meaningful advice to small business and professional practice owners, operators, partners and managers:

When a horse throws you,

get up, brush yourself off,

punch the horse in the nose

and climb back on!

(Ask any horse trainer)

Right, says you, but how do you concentrate on your own business when all the walls around you come tumbling down? First, all the walls around you are not tumbling down.

It’s cold in lots of places where it was always warm. People riot in the streets and get killed every day of the week in some town or city in some country. That doesn’t make it right, or even alright, but it should be enough to convince you that you need to stay alert while keeping your shoulder to the wheel. Stick-to-it-tive-ness is one of the great entrepreneurial traits.

The economy? The only thing that will turn that around — realistically speaking — is new national leadership that values and understands the contributions of small business, that responds to small business, and that rises to the occasion to nurture entrepreneurship with more than tokenism, empty promises, and babble.

So the bottom line is that you need to send your star rising on your own. There’s no place left to lean. Challenge yourself and your people to innovate, build high trust, exceed customer service expectations, and market the truth.

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302.933.0116   Hal@BusinessWorks.US

“The price of freedom is eternal vigilance!”   [Thomas Jefferson]

Thanks for visiting. Go for your goals! God Bless You.

Make today a GREAT day for someone! 

STEP RIGHT UP . . .

Step-sister, step-brother, step-father, step-mother, step it up, step up, step down, step back, step forward, step across, step into it, step in it, step on it, step over it, step under it, step around it, get in step.

If you have all four of the first four of these, let’s pray you’ve been fortunate enough to also have any or all four care for and love you and tend to your needs. If you do the other 13, you are compliant and evasive. (I know, I should start writing horoscopes!)

And then there’s my magnificent granddaughter who’s engaged in active ice rink competition as a member of the worldclass synchronized skating team named The Capitol Steps, based (where else?) in Washington, DC.

You know what? I love my granddaughter beyond description, and The Capitol Steps performances are remarkable in the team’s applications of  hard work, skill, spirit and discipline (5AM practices!), but I could do without all the other kinds of magical “steps” being pushed down the gagging throats of struggling business owners.

Well, okay that was a rather long way around, but you are still reading, right?

Ah, yes, some will click off here because they think there’s nothing more sensible coming.

Oh, how wrong they may be, like tossing a lottery ticket to the wind because the first number doesn’t match.

“Patience,” my mother always said, “is a virtue.” Of course my father’s credo was “He who hesitates is lost!” (Notice my father spoke with exclamation points.)

I have read The 9 Best Steps to This, and The 9 Best Steps to That; 10 Steps to Success; 3 Steps to Great Wealth; 12 Steps to Happiness; 16 Steps to Great Leadership (I guess it’s harder to be a great leader than to gain great wealth); 20 Steps to Make Your Man Happy (from Cosmo); The 7 Steps to Highly Effective Behavior Stuff, and only heaven knows all the other secret formulas.   

When I was younger, and eager to advance my career, I used to try them all. My legs got tired. Now, they actually have “Step Class” sessions… I guess to limber you up for taking all the mystical steps that promise greatness.

Here’s the point:

You own, or operate, or manage a business or professional practice.

Somehow, you have managed to keep the doors open and stay out of jail.

You already know what steps to take and which ones to avoid. You don’t need anyone else’s hocus-pocus “Steps” to take.

You need only to trust yourself more. You need to trust your own judgment. It’s what got you here and has kept your business breathing.

Sure, you can do better. But you will only do better by being true to yourself and following your heart as well as your mind.

You are on the way to making a difference in this world.

Don’t let anyone or any book or video or orator or feature story or “outside” influence prompt you to step sideways into someone else’s spotlight.

You will be wasting time and energy and money, and moving away from the strengths of your own insights and your own depth of character. Be true to yourself. 

Try new ideas, but stick to what you believe. And keep believing in you.    

  

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www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US

“The price of freedom is eternal vigilance!”   [Thomas Jefferson]

Thanks for visiting. Go for your goals! God Bless You.

Make today a GREAT day for someone! 

THE JOB INTERVIEW QUESTION THAT ALWAYS WORKS . . .

I’ve seen your resume,

                          

Mr. Dweeb,

                                                

but what I really want

                             

to know is what would

                                     

you do with a million

                                             

dollars cash, right now?”

So what would YOU do with a million dollars cash, right now?

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www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US

“The price of freedom is eternal vigilance!”   [Thomas Jefferson]

Thanks for visiting. Go for your goals! God Bless You.

Make today a GREAT day for someone!