“THANK YOU

FOR YOUR SERVICE

TO OUR COUNTRY!”

Sounding Important

Counts For Nothing!

     Yes, even in this “knee-deep-in-muck” economy, when smart people are being more innovative and more customer conscious, there are still pompous idiots floating around the business world with no backs to pat except their own. One would think that at least a sliver of reality might have set in, but there they go, parading by in all their ornamental pomp and ceremonial circumstance: The EGOpreneurs.

     Know any?

     Maybe I’m just imagining things when I check out an online business profile and read about how many years of great experience will come to play when a needy (and the suggestion is, incompetent) business owner is smart enough to engage this person’s consulting services instead of (the only suggested alternative) floundering around on her or his own.

     The consultant of course chooses to completely disregard that Mr. or Ms. Business Owner just happened to have succeeded at bringing his or her business this far to start with. But that’s not important if you’re smart enough to hire this guy because Mr. Egopreneur Consultant here has worked with some of the biggest name companies in existence. Aren’t you impressed?

     Hey, “20+ years” of being a “revenue generation strategist”  is nothing to sneeze at. (He figures out ways to make money; it’s not likely he knows anything about how to implement the strategies but, well, he figures that’s what you’re good for.) Besides, you might want to give Wonder Boy some slack because he’s so highly trained to fit your needs.

     The exampleI cite boasts of degrees in religion and political science (oh, and a minor in anthropology). Hard to imagine anyone not succeeding with that combination. I mean first you can rip people off, and then pray for them when you dig up their bones in a few years. C’mon, relevance and track-record are what count. As the old sports agent movie made famous: “Show me the money!”

     Yes, I have preached long and hard to business owners and sales professionals that you only get one chance at a first impression. The point though is that the best impression anyone can make is the one that doesn’t TRY to make an impression. Proven performance speaks louder than words.

     AUTHENTICITY is the word that comes to mind . . . along with: GENUINENESS (skipping the BS). TRANSPARENCY (no hidden agendas; you see what you get). EMPATHY (putting oneself in another’s shoes). REALITY (not living in or talking incessantly about past or future fantasylands). FLEXIBILITY (being ready and able to avoid expectations and go with the flow).

     These six important qualities are the intangibles that define the difference between success and failure, and that point up the separation between people you choose to do business with over people you choose not to do business with. Use all six to weigh the conviction of your involvement with others.

     If you want to make a difference with your business, in other’s lives and your own, steer clear of EGOpreneurs. They give entrepreneurs a bad name, and all their talking counts for nothing.

Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals! God Bless You!

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT Day for someone!

The farther apart we go,

 the closer we need

to be.

     As time and technology continue to stretch the great divide they’ve created between human beings . . . and personal relationships become less personal . . . the importance of common sense and common courtesy rises to the surface with more pronounced impact than ever before.

     The HR and sales management rule of thumb, “Praise in public and criticize in private” has — for example — no less common sense meaning now, with increased communication reliance on emails and text messages, than it did in the days when every encounter was a personal face-to-face experience. In fact, the integrity of that “Praise and Criticize” guideline is even more important today.

     Why is that? Because today, we rely more on short, concise, written notes, and every communication is traceable. When someone is praised by email for exceptional performance, everyone in the ranks should get a Cc. When someone is criticized, and Bcc’s are flying around, poor judgement is being exercised, and hidden agendas overwhelm integrity.

     If you run your business on a need-to-know basis, and that works for you, then stick to that and don’t entertain exceptions. If you have a broader interpretation of management transparency and practice across-the-boards openness with all your people, and that works for you, don’t drift into occasional closed door sessions or transmissions. Consistency is what builds business success because it’s what fosters customer, employee and supplier loyalty.

     Customers, employees and suppliers all like to know where they stand. They appreciate business policies, procedures, and approaches that are predictable, and that — even if they disagree with them — they can be assured of no surprises!

     Common courtesy of course is most evident with every exchange, in writing and electronic transmission, in person and on the phone. It is so evident because it is so simple, takes so little effort, but works wonders for every recipient: “Please” and “Thank you!” may sound like dumb old customs to some in this day and age, but nothing else has ever risen in all of history that accomplish more than those three words. [And at-home applications are as important as on-the-job.]

     People are hired and fired, sold and unsold, respected and disrespected by the subjective measures of others as to the genuineness with which these three words are expressed, and if, in fact, they are expressed at all. Those who let “Please” and “Thank you!” flow freely (yes, even when the waitress puts your silverware down or pours you a glass of water, even when a delivery person brings you something you don’t want!) are the people who spread positive attitudes and who will achieve the most success.

     No need to take my word for it. Simply observe those words in emails, hear them in person and on the phone and — assuming they’re delivered with some sense of authenticity — judge for yourself what your impressions are of the person using these expressions of courtesy vs. those you observe and hear who don’t. It’s your call. Thank you for your consideration! 

 Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals! God Bless You! God Bless America, and God Bless our troops “The price of freedom is eternal vigilance!” [Thomas Jefferson]  Make today a GREAT Day!

“First Things First!”

     I never figured out why my father always shouted this statement, but I guess it was because he was always in a dither when it occurred to him. Most of us don’t think much about prioritizing until we’re feeling overwhelmed with no place to turn. It’s kind of a “force your hand” type of response. OMG, I’ve got 3 hours to do 27 hours worth of tasks and then the world ends. Right. I’d better prioritize. 

     Here’s the deal: Let’s work backwards at this. One of the life-goals most of us share (beyond not having any IRS surprises!) is to avoid last-minute panic situations and 11th hour rush jobs, right? And it doesn’t matter what business you’re in; that’s an unspoken priority for most of us who are not earning a living by participating in extreme sports. So, okay, the target here is to be –and stay– organized. 

     Establishing priorities means, first and foremost, that you have a busy agenda, or that maybe you’re too busy to even have had time to put together an agenda (which makes me suspect of why you’re even stopping to read this, but nice to see you all the same). Either way, implications are that what you really need to address as Step One is to do a Quick Risk Assessment.

     Nothing magical here. Simply list all the burdensome tasks on one piece of paper (or txtmsg2Urself) and then run through each item with a 1,2, or 3 ranking. It’s a 1 if you just stepped in something brown and gooshy on your way into a building for a big meeting. It’s a 2 if your shoelace broke. It’s a 3 if you just realized your socks don’t match. Determine the relative risks.

     What on your list absolutely positively cannot wait until tomorrow (or the end of the day, or next week, etc.)? Each of those items gets a 1 assigned to it. Let the rest fall by the wayside for the moment and focus 100% of your time and attention and energy on getting your number 1 issues resolved before even looking at the rest of the list to decide if the remainders are 2s or 3s (many will migrate up to a 1 ranking by the time you finish the immediate 1s).

     When a couple of someone else’s have both “assigned” tasks that are battling for THE number 1 position, go back to those someone else’s(bosses or customers or lawyers or spouses or whomever) and ask them to talk with each other to sort out what exactly you need to put next on your runway for takeoff because there’s only one of you to go around! Hand the responsibility for deciding back to the sources!

     Restaurants may be in the food-service business, but cleanliness has to always be Priority One or there may not BE a food-servicebusiness if food poisoning prevails. Maybe you’ve been focused on a date for printing materials for a client when the reason for the materials is more important . . . having finished documents ready to travel with for an out-of-county trade show, needs to dictate the prioritizing for print preparation schedules.

     The undercurrent throughout the prioritizing process is that you need to have a grip on time management (and never get into the position of not having enough time to do time management!) and — aha! —  Our old friend: stress management take some deep breaths!

Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals! God Bless You! God Bless America, and God Bless our troops “The price of freedom is eternal vigilance!” [Thomas Jefferson]  Make today a GREAT Day!

Shhhh… it’s Quiet

Authenticity.

     Charging onto the battlefield on horseback with swords swishing and guns blazing is the Hollywoodized image many have when the word “Leadership” is mentioned. Of course many others draw from contemporary examples of visualizing a lecturing orator telling all how great things are and will soon be.

     But truly effective leaders are not bursting into battle, or on front page stages or the 11 o’clock news. Because they’re quiet.

     The greatest business and healthcare and educational leaders I have known, and I’ve had the privilege of knowing many, have been quiet leaders. They universally avoid shouting, bullying, pushing, complaining, intimidating, prodding, game-playing, undermining, and hidden agendas in favor of what I call 3-D Leadership.

3-D Leaders DESIGN, DEVELOP,

AND DELIVER.

     Strong leaders invest themselves in preventive maintenance, in defusing and sidestepping the nonproductive contentiousness of those who would draw lines in the sand at every opportunity. Yet most, it seems to me, as they “walk” Teddy Roosevelt “softly” also follow his philosophy and “carry a big stick”. . . not unlike Thomas Jefferson’s quest for “eternal vigilance” noted at the close of my blog posts, or Henry David Thoreau’s motto to “Be forever on the alert.”

     Leaders who practice 3-D Leadership are women and men (and yes, some special children) who are consistently tuned in to getting the task at hand done while staying alert to what’s behind the door, around the corner and up the road vs. dwelling on issues that have gone by the boards, or on promising to deliver undeliverables.

     3-D Leaders influence, inspire, and motivate others by demonstrating . . . by setting examples and sharing knowledge and experiences. They communicate clearly. They know just the right amount of information to offer and absorb at just the right times vs. too much or too little too soon or too late.

     To be a DESIGN/DEVELOP/DELIVER-focused leader requires a large and rare repertoire of skills, talents, instincts, values, belief systems, and human qualities that all add up to authenticity. Leaders who put authenticity first in their own lives and in their affiliations are those who exude transparency. There is nothing to hide.

     These are people who are true to themselves and instinctively seek the positive and the good in others. They thrive in 3-D opportunity environments. It’s invigorating to be one, though few who are, I believe, tend to realize they are. It’s invigorating to follow one. And this I know because I have been fortunate enough to have followed a few.

     If you seek to achieve the ends I’ve described, I can only applaud your ambitions, wish you great open mindedness, and suggest you start by being true to yourself as much of the time as possible with every passing hour in your life. When you get there, call me and let’s do lunch.

Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals!

God Bless You! God Bless America, and God Bless our troops 

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

Are you rounding

the turn,

up against the rail,

or (Aaah!)

headed for the

home stretch?

     Have you ever equated owning and managing a business with being in a race? Aren’t most of us in fact so busy galloping over, under, and around the 37 zillion entrepreneurial business obstacles-to-success, that we seldom make the time to assess our own progress? When did we even come to appreciate what market position we’re in, let alone what racetrack we’re on?

     I was reminded yesterday by the simultaneous running of The Preakness (horse race), and The Dover Downs (NASCAR) Race Weekend of how rare the occasions are that we business owners race around and soundly outperform our own and others’ expectations.  How evasive that winner’s circle can be when we just charge forward with our heads down!

     Don’t we ALWAYS outperform ourselves the half-hour before lunch? The hour before closing? The days before vacation? The week before a holiday weekend? The days before a major sales or service event? The days before retirement? The days before the end of the month? The quarter? The year? 

WE EXCEL IN THE HOME STRETCH!

     Who doesn’t run fastest between third base and home plate? Between the 20-yard marker and the goal line? Or in the final lap of a race of any kind? And why is this? Okay. Here’s the place to insert all that profound motivational and psychological reasoning we all carry around on the tips of our tongues:__________________________.

     It seems to me, though, that when all is said and done, each of us protects the need to preserve some level of self-proclaimed legacy. Down deep inside, we want to make a difference! We want others to say “WOW!” and “Whew!” and “HOLY #%&*!” and be impressed and astonished with our performances.

     But why oh why do we have to punish ourselves by limiting our exceptional performances to occur only when we’ve reached some mythical last hurrah, when we’re at a point where every thing’s on the line, or the proverbial eleventh hour is upon us?

     What prevents us from thinking and acting at maximum productivity EVERY day, all year long? Why is some artificial prompt necessary to justify and prompt exemplary performance? Can’t we simply CHOOSE to have this winning attitude NOW? Today? Tomorrow? Everyday? Isn’t it a choice? Of course it is. SO . . . HOW to make it happen is the question.

     Try falsifying our calendars. Let’s put some major event that demands extraordinary production results in the third week of May. Why wait ’til two days before Memorial Day weekend to get cranked up? What about pretending our vacation is a month before it’s actually scheduled? Can we trick yourselves into believing that we have only a week (vs. a month) left until departure day?

     Our kids could do this in a flash. Maybe we can learn something from them about how to loosen up and be flexible and do stuff now that we may have thought we were not ready to do . . .?  

Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals! God Bless You! God Bless America, and God Bless our troops “The price of freedom is eternal vigilance!” [Thomas Jefferson]  Make today a GREAT Day!

“Whaddaya, nuts?

My business

is shrinking.

What’s to expand?”

In the “Flower Power” 60’s with psychedelic drug influences on music, clothes, and lifestyles of people who’d grown up with the Lone Ranger, there emerged what had to be the greatest name for its time for a music group that I ever heard. I haven’t a clue about anything they recorded, but I always thought they earned the gold medal of rock group names: TONTO’S EXPANDING HEAD BAND.

     I thought of this name today for some reason, and was prompted to address the subject of business expansion in a still-rotten-and-getting-rottener economy where most businesses are tucking in their tails, cutting corners, and consolidating at every opportunity. Withdrawal, though, is not always the most advisable action to take when the competition heats up and pickings are slim.

     “Yeah, but our budget is slim too, and the last thing we can afford is to expand what’s already suffering; it’ll just create more suffering!”

     BRRRAAAAAAAAT! (That’s a basketball court sound.) Time Out! As truth will have it, if indeed you really think you need to be bailing out the boat instead of adding a swim platform, you are probably:

1. working for the government (probably the dead and dying Postal Service; but, then, you wouldn’t be reading this), or 
2. a major corporate executive (probably a hospital administrator type who’s big on efficiency and outcomes; but, then, you wouldn’t be reading this either!), or 
3. a small business owner who’s lost sight of how you got started, and you may have gotten so beat up by the A and B guys above, that your entrepreneurial spirit has risen on up into the Ozone, and left you struggling to survive. Sound familiar? No? Good! But if it does . . .

     Guess what? You still have what it takes, and so does your business. Remember the sports training we got as kids? The best defense is an offense . . . stop blocking punches and start swinging!

     To effectively expand your business in an economic choke-hold, you need first to allow your brain to expand, and you’ve probably been pulling in the reins on your innovative thinking in order to pay the bills. Reality is though that there are plenty of ways to expand while others are shrinking, without murdering your finances!

     You need to look harder at what you’re doing. How can you offer more to customers without spending more? Instead of 9-5, can you stagger work hours and stay open instead from 8-6? Or re-think coverage possibilities for Saturdays and/or Sundays?

     Can you hand out free appetizers to customers who have to wait for dinner? (You don’t run a restaurant? This example applies to EVERY type of business. Consider how some version of it might work for yours!)

     How about expanding your marketing efforts with a service like www.BizBrag.com that allows you free website postings of your news releases and promotional flyers, and then sends them out to your target email list besides (also free!)

     Shall I go on or will you just counter with excuses? Are you choosing to seek new pathways or choosing to simply settle for excuses about why new pathways won’t work? Hard times mean survival of the fittest. Hard times also mean that those who choose to step it up, make waves, and expand their horizons by expanding the the ways they do business, will thrive.

     What can you do better or more of tomorrow morning than you did today? Money need not be a growth issue.

Expand your mind to expand your business.    

Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals! God Bless You! God Bless America, and God Bless our troops “The price of freedom is eternal vigilance!” [Thomas Jefferson]  Make today a GREAT Day!

You just wanted

to work in your

underwear,

that’s all.  

     Remember the reason you decided to start, and run or manage your own business? Odds are it had more to do with what you wanted for a lifestyle than you probably recall. And I’ll bet your decision was accelerated by the lifestyle conflict you were having with the person you reported to or the organization you served . . . likely it was both!

     Just the fact that you reported to anyone was probably grounds enough for you to want to set sail into uncharted seas. How do I know that? I’ve spent most of my life being an entrepreneur, coaching entrepreneurs, and teaching entrepreneurship. We share common distaste for indulging in organizational details and for respecting authority.

     Sometimes the lifestyle issues involved in choosing to work for yourself are as innocuous as wanting to wake up late and work late, or wear sweatpants and shorts and t-shirts to work (or, wear nothing . . . “WRITE NAKED” urges an old promotional poster I saw from Writer’s Digest magazine). 

     The point is that whatever the reasons you decided to pack in corporate or government America and set out on your own, the flip-side of those reasons is what you used, to cornerstone your startup venture. Is it still a cornerstone? If you’ve let this one get away, you may be missing out on enjoying the very reason you elected to be your enterprising self.

     You may even be sliding (slithering?) back into the hole from whence your business owner career was born. There’s nothing wrong (and probably everything right) with becoming more conservative in your fiscal and political choices as you get older and wise up as to what makes genuine realistic sense in America’s society, but dragging conservative thinking into how you run your business puts you on the road to premature business death . . . not a happy place to be.

     You started with innovative ideas and energetic drive and a pioneering spirit.

     If you’ve been successful, you may well be at a point where those traits, qualities, values, instincts, characteristics –whatever you want to call them — have started to dry up, and you’ve either got itchy feet to again get on with something else, or you’ve slowly absorbed the “corporatitis” investment in status quo.

     If you’ve not been successful, you may be wondering why you chose this path when you could be working 9 to 5 and collecting big benefits and enjoying weekends. Ever feel like that or am I imagining things? Perhaps you’ve just been busting your butt and success is simply not happening, but you’re not willing to give up what you started.

     The truth is that it doesn’t really matter what’s going on with you right now EXCEPT that if you’ve somewhere lost your enthusiasm and business ownership has become a full-time struggle, you must do whatever it takes to get back your startup energy, and that means you need to put more fun in every day.

     ONLY by having fun with your business will you have a more sunny disposition and will your business achieve the results you seek. Fun means something different to everyone. Make a short list of what’s fun to you. And yet another of what’s fun to those around you. Then start to make some of those attitudes and events take place. Have fun! 

# # #

Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals! God Bless You!

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

“Is what I’m doing right

this minute, leading me 

 to where I want to go?”

I kept this sign above my desk for many years. It helped keep me focused. It prompted staff and visitors to think twice about how we were using time. It’s hard to justify much water cooler chit-chat while appointments, online research and paperwork pace around your workspace awaiting your return.

Running a business is a balancing act to begin with. The mercilessly ticking clock demands even more. Business owners and managers are only as effective as their ability to manage and productively use time.

Mail carriers sort, doctors triage, retailers catalog, military personnel classify, librarians alphabetize, and the rest of us stumble through –organizing, arranging and categorizing– as a preamble to prioritizing.

The process of taking what you have and organizing it, combining appropriate interests along the way, then ultimately determining the rank order of importance is a lifeline to action! It sets leaders up to attack the first most important task first, and the second most important task second, and so forth. All good, logical, rational thinking here.

Unfortunately, unless you’re an accountant, life is not logical and rational. Stuff inevitably happens that pushes all the logic out the tenth floor window. If you’re not prepared for such uproars, you’ll get dragged out with it. And ten floors is not enough time to open your chute, but enough free-fall to play smash-face.

If your past solution approach has traditionally been to start listening to your LED watch and –as if it was a doomed rabbit– giving it violent hound dog shakes with a startled look on your face, you may want to consider some alternative that involves a booster shot of proactive planning.

Motivational guru Brian Tracy tells us that for “every minute spent in planning saves ten minutes in execution.”

Planning is only a waste of time if you choose for it to be and fail to follow the path you cut out, or fail to adjust it to best fit the circumstances.

One major key to planning and time management success is to always have a contingency arrangement thought out. Why? Because you can almost bet there will be interruptions, and often unexpected emergencies. Just as fire drills have often been credited with saving lives, contingency plans often save businesses.

  In other words, stay tuned in to what’s happening in real time, but always be prepared to be sidetracked. Thoreau once talked about being “forever on the alert.” Not bad advice all these many years later.

# # #

931.854.0474    Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals!

“The price of freedom is eternal vigilance!” [Thomas Jefferson]

Make today a GREAT day for someone! 

Complacence.

Ambivalence.

Indifference.

And the worst

of these in

management is . . .?

• Complacence: Self-satisfaction, especially when accompanied by unawareness of actual dangers or deficiencies.
• Ambivalence: Uncertainty as to which approach to follow.
• Indifference: Of no importance or difference one way or the other. Unconcerned. Not caring.

     So which gets your vote for worst? If you think about it for more than two shakes of a lamb’s tail, you’d have to go with (Ta-Ta-Ta-Tah-Tah!): Indifference. After all, isn’t indifference the worst of all human traits on the emotional spectrum, management or otherwise?

     Granted, nobody likes a complacent boss. Is smug another way of saying this? And certainly an ambivalent boss is what my father would have called “a weak sister.” Not having confidence in the pursuit of a solution or innovative approach is generally the mark of a losing leader in any arena.

     We seem to grow up thinking that LOVE and HATE are opposites and we tend to pack our collective feelings up and move them to one side of the continuum line or the other: LOVE at one extreme end and HATE at the other extreme end. And all kinds of empty space in between. And, BTW, isn’t this also what politicians and governments and nations do as well?

     Incorrect weird interpretations we experience –even at a universal level– become so ingrained that they become the rule rather than the exception. We (The People) go about loving and hating and thinking that we are light years apart by every measure when — in reality– we are really VERY close indeed.

     How is that possible?

The true opposite of LOVE is not HATE. It is INDIFFERENCE. LOVE and HATE are actually quite close emotions.

The true opposite of HATE is not LOVE. It is INDIFFERENCE. HATE and LOVE are actually quite close emotions.

INDIFFERENCE is at the extreme far end of the emotional spectrum from both LOVE and HATE.

     So what? Who cares? What’s it matter in running a business? At an employee confrontation level, keep focused on the fact that what’s expressed as extreme opposite viewpoints are — all things considered — probably very close.

     Sometimes the boss needs only to point this out. A line drawn on paper with “always/in every case/extreme” positions marked at opposite ends of the line and two warring staffers asked to put an x on the line where they see themselves in relation to the two extremes. The distance between the two X’s is the area of disagreement, not the entire line. 

     Almost always, when disagreeing employees can physically see (on a line) that the differences they thought were astronomical, are truly only moderately significant, they are much more likely to work things out, to the betterment of themselves and the business.

     You don’t need to be a counselor, shrink or hand-holder to make this work. I’ve seen construction team foremen and deep-sea fishermen pull it off in less than one minute, and never lose a beat with the work at hand. Next time someone draws a line in the sand, have her or him show you the extremes and where exactly he or she stands. 

Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals!

God Bless You! God Bless America, and God Bless our troops

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!