This isn’t the movies and

you’re not in Hollywood! 

     What?  You thought you would be finding more hard core “sales-and-business” stuff here?  Well, working on your authenticity is the most genuine and arguably most important sales-and-business stuff you could ever set your sights on. 

     Businesses (and salespeople) succeed or fail based on how authentically they come across to their internal and external markets. 

     What your employees and suppliers think –for example– of the approaches you take to managing your business, or piece of the business you’re charged with, will positively impact your reputation, sales, and of course customer relations, even R&D projects!

     So, don’t be bashful; let’s take a little inventory.  How much of every day do you waste time and energy “playing the boss role” (making power plays, flexing your internal politics muscle, acting controlling, acting like a know-it-all, exaggerating your accomplishments, glossing over your errors) instead of just “being” the leader? 

     How much, in other words, do you try to influence others by attempting to impress them vs. simply gaining their respect by relating to them at their individual levels? 

     This isn’t the movies and you’re not in Hollywood. 

     Regardless of their stations in life, everyone in your daily path brings a certain energy to bear on each issue.  I grew up in an obscure, dilapidated, 3-room, third floor walk-up apartment next to the railroad tracks in one of America’s richest communities. 

     And if that sounds paradoxical, consider that my father was a mailman, whose advice was sought after daily by mayors, police chiefs, doctors, and Congressmen.  He was confided in by top “Fortune 500” corporate executives, and trusted by well-known authors, columnists, and artists. 

     He was a “closet confidant” to many big-name radio and TV personalities who lived in our low-profile, waterfront village north of New York City.

     How was this possible?  Harry escaped the ravages of genocide and came to America as a six year-old waif with a handful of rice.  He had no formal education, but he considered every encounter everyday as genuine and meaningful. 

     Harry listened carefully, spoke and laughed and cried from his heart, and never pretended to be someone he wasn’t.  He was quick to admit he didn’t have all the answers.  He was a character, all right.  He was the Norman Rockwell style   www.nrm.org/ personification of humility.

     He would have been a smash success at any business venture, but he liked who he was, he liked what he did, and he respected his “customers.”  In spite of his faults, and too much whiskey, he was nonetheless a success at being himself!  And he made sure his two sons grew up to appreciate the values of authenticity.

     In my thirty years of business coaching, consulting, and training, I can attest to this single quality as that which separates successful people and businesses from the wannabees, hasbeens and alsorans: authenticity.  It needn’t be perfect; but it does need to be vigilently practiced and consistently pursued.  How’s yours?  Halalpiar  

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Check out and contribute to the daily growing 7-Word Story started 69 days ago (inside a coffin).  Click on the link to the right, or go to the “BOOKS” tab at the top of this page, then to the top headline link.

What ARE you looking

to do with your life?  

     Okay, your business is your life, or at least a humongous chunk of your life, yes?  That’s great.  I love my work and consider myself fortunate to be doing what I most enjoy as my means to earning a living so we’re in this together.  BUT . . .

     When did you last break away from your job

and thinking about your job to . . . hug? 

     Renowned Gestalt-based family therapist/author/icon Virginia Satir www.advanta.net/ said it takes 12 hugs a day to grow emotionally strong.  And you do know that being mentally and/or physically strong enough to do your job effectively, and excel, requires that you also be emotionally strong. 

     What good are you as a business or professional practice owner or manager if your emotional scale is tipped too far to the left or teetering on the edge of a breakdown, temper tantrum, road rage, or worse? 

     So what does your scorecard look like?  How many hugs today?  You initiated them or someone else did?  Planned or spontaneous?  Real or token?  Pitter-pattery or bone-crushing?  Start keeping track.  You’ll learn a whole lot about others and your self.  And the more you know about you, the better you’ll deal with others.

     Ah, dealing with others.  Right.  So now that your cage is arattlin’, lets’ try another quiz: When did you last pat someone on the back for a job well done?  A staff member?  A peer?  A teammate?  An opposing team member?  A child?  A parent?  A stranger?  Your spouse?  A customer?  A partner? 

     People –ALL people (and most domestic animals too)– appreciate being appreciated, especially for performing small deeds and accomplishing routine little tasks that ordinarily go unnoticed.

     Try a pat on the back accompanied by: “Thanks for taking the responsibility to do your homework before playing computer games!” or “Thanks for the great dinner; I really enjoyed that salad!” or “Good job with that regular weekly report; it’s nice to see your efforts be so steady and reliable!” or “Good hustle, Harry; you were almost safe, and you did knock in that run!” or “I don’t ever mention it, but you should know I appreciate that you just automatically do so much laundry every week, and never even complain; thank you!” 

     Or just: “Thank you for helping me become the person I am” or “Thank you for helping me become a more authentic person” or “Thank you for helping me to grow” or “Thank you for being so supportive when I needed it!” 

IF WHAT YOU’RE LOOKING TO DO WITH YOUR LIFE IS MAKE A DIFFERENCE IN LIFE, START BY MAKING A DIFFERENCE IN THE WAYS YOU SUPPORT AND APPRECIATE OTHERS. 

     In the process, you will “happily surprise” others, but you will astonish your self!  Guaranteed!  Thank you for considering these ideas! 

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Hal@Businessworks.US    302.933.0116

Open  Minds  Open  Doors

Many thanks for your visit and God Bless You.

Make today a GREAT day for someone!

“STILL CRAZY AFTER

ALL THESE YEARS” 

     Thank you, Paul Simon.  Yes, I may be.  And, yes, you may be too.  But your music is still the best.  And so are my blog posts (for those of you who are reading this, who are marching, even lumbering, along the road to success) if you’re using the posts like pitstops to fill up with sales fuel. 

     Whaaa?  I’m not even a salesperson!  BRRRrrrrrrrrraaaaaaaaat!  Wrong!  You ARE a salesperson, even if you’re a ballerina, even if you’re a roofer, even if you’re a brain surgeon, or candy apple maker, or homemaker, or rocket scientist, or truck driver, or school teacher, or priest, or (add your own titles here).  You’ve been selling since birth! 

     ALL OF US are actively engaged in selling and the sales process every waking moment of our lives.  Of course we are.  When we’re not trying to convince others to buy our products and services, we’re attempting to persuade them to buy into our ideas and beliefs and wishes. 

     And when we’re not doing any of the above (like when we’re vegging out in some yoga class or on a nature walk), don’t our minds slip into some self-talk?  Don’t we inevitably tell ourselves to do or feel or say something, or not do or feel or say something? 

     Aw, c’mon, Hal, that’s stretching it a bit don’t you think?  Aha!  And isn’t that little question a mini sales pitch all by itself?  (And that last question as well!)  Probably the longest we succeed at removing our minds from some sales process is when we’re watching some no-commercial-interruptions no-brainer movie, and even then our minds will go slip-slidin’ away (Thanks again, Paul!). 

     How long can you play with a baby or even a pet without thinking about something to buy or sell or convince someone of something related to the baby or pet?

     Here’s what’s important:

To recognize and accept that life is all about sales and that that’s okay! 

     On the opposite end, by the way, it’s estimated that each of us (in the U.S.) is exposed to close to 5,000 sales or advertising or promotional messages every single day.  That’s like a bombardment even if it’s only 2,500. 

     So, what this should tell you is that YOUR sales messages are very easily lost in the clutter, like a sling-shot pellet in the midst of thousands of major explosives (Yes, I too have been anxiously awaiting the 11/23 season preview of the all new “24” TV series, so yes, I am thinking more about edge-of-the-seat firepower than I might ordinarily). 

     Your sales message must stand out, with the right words, the right look, the right feel, the right impact, and the right back-up support (from servicing to warranties and beyond!).  

     And getting to that point requires strong product/service knowledge, strong market and competition knowledge, a burning positive attitude, a contagious sense of humor [See yesterday’s post -HA! HA! HA! HA! HA!- below!], the ability to find a need and fill it, outstanding listening skills, and a willingness (like batters and pitchers) to test and adjust and test and adjust and test and adjust.  Halalpiar    

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Check out and contribute to the daily growing 7-Word Story started 66 days ago (inside a coffin).  Click on the link to the right, or go to the “BOOKS” tab at the top of this page, then to the top headline link.

TIME & TIDE & LOST LOTTERIES 

     Well, I’m happy to say that I’m still alive (after thinking about yesterday’s post headline quote), though I am a bit achey after twice sliding (Aha!  Safely!) into second base during my 55+ seniors softball league winter game this morning.  I’d probably be less sore if we’d won. 

     And speaking of not winning, I also got a pile of legal papers today showing that I came pretty close to winning a $600,000+ inheritance from a former student who died last year and surprisingly named me in her will (as the only non-family member, eligible only if none of the four named relatives survived; and I just learned that two didn’t, but then, two did!).  C’est la vie.

     Then my computer service provider was down half the day, and –once again– I failed to win the lottery . . . BUT, you know what?  It was a great day to be alive, and the only thing better will be –tatata-tadah!– tomorrow!  Howcum?  Tomorrow, I get to go to work, and I get to figure out when and how to play in between the work!  It’s like gimme dirt in a room and a broom.  Instant gratification, sweeping.   

     I read where a famous writer, who recently died, was asked who in the world would want to be 90 anyway? He responded, “anyone who’s 89!”

     Well, I have a ways to go yet to get to 89, but you know the older you get, the more seconds (minutes?  hours?) each day that age-related thoughts start to pop into your head.  I remember a 20-something assistant I once had who found out I had just celebrated my 30-something’th birthday, told me I was “older than dirt” because anyone over 30 was older than dirt.  She’s now, let’s see, 35?  Hmmm. 

     What’s the bottom line? (as all the financial wizards of Wall Street inquire in too-little-too-late fashion).  You’ve already heard it.  Maybe if I say it again, you’ll actually think about it.  Maybe you’ll even act on it?  Whoa!  Miracles will never cease!  Ready?  Here it is (again): 

You are only as old as you think you are! 

     Period. 

     Hogwash, you call that?  Well, don’t take my word for it . . . do a survey (better than taking a poll; we’re polled out these days!).  Really!  Ask a bunch of old people what they think about that statement.  Ask yourself!  Me?  Ha!  I’m getting younger every day!Halalpiar        

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Check out and contribute to the daily growing 7-Word Story started 63 days ago (inside a coffin).  Click on the link to the right, or go to the “BOOKS” tab at the top of this page, then to the top headline link.

If today were

                                                    

the last day of my life,

                                                                 

would I want to do what

                                                                   

I am about to do today?”

                                                            

Apple founder Steve Jobs in an inspirational commencement address video my son sent me http://video.google.com/googleplayer.swf?docid=-3827595897016378253&hl posed the question above while noting that he asks it of himself every morning when he wakes up. 

To the young graduates he’s addressing, he says, “Your time is limited so don’t waste it living someone else’s life!”

How many of us wish we would have heard that advice when we were younger, and of course be able to be tuned in and mature enough to have acted on it?  There is, Jobs points out, “no reason not to follow your heart.”

The point is, it’s never too late.   

I met a 40-something-old plumber today (not “Joe”) who loves plumbing.  I met with two dedicated auto dealership clients (the 40-ish President and the 30-ish IT Manager) of www.igburton.com  and two bright young men (the President and an Account Manager) of www.Delaware.net (eCommerce Services, Custom Web Development, SEM, etc) who clearly enjoy the work they do and the world their business lives in. 

All in the same day, I also spoke with a 50 year-old mother of three who loves mothering, and bought coffee from a (looked to be almost 70) checker at WAWA who obviously liked being a checker at www.wawa.com. 

Unusual?  ABSOLUTELY.  I sometimes go for weeks on end without encountering anyone who’s happy with what she or he is doing. 

In fact, I’ve heard some study findings that report 90-95% of Americans are not happy in their jobs.  Even if this happens to be only half right, then the bottom line is that a majority (or close to majority) of people in the U.S. are doing lousy work!  What?  If someone’s unhappy at work, he or she is not performing well, and vice versa.  Now just look at this post again before you click off . . . it’s a whole plateful of food for thought!  Halalpiar  

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Check out and contribute to the daily growing 7-Word Story started 62 days ago (inside a coffin).  Click on the link to the right, or go to the “BOOKS” tab at the top of this page, then to the top headline link.

COMIN’ OUT!

 

                                                

No, it’s not a reference to a specific type of celebration party, or to an at-long-last exit from one’s closet.  COMIN’  OUT! is a cry you can hear in almost every town across America every summer on every baseball and softball field! 

It’s the BP (batting practice) pitcher yelling to all those in the field to be alert and pay attention and don’t turn your back on the ball because the batting practice pitches are about to commence and the batting practice hitters will be trying to hit the batting practice pitches down the batting practice fielders’ throats!   

When an irate customer, business client or partner, patient or associate decides to throw a tantrum (or toss out a bombardment of accusations, half-truths or outright lies . . . in person or via email), don’t turn your back on the ball; it could hit you in the back of your head! 

Regardless of the indignant individual’s motivation to exercise pent up frustrations, flex political muscle, show off, play one upmanship or activate a superiority (or inferiority) complex, don’t waste time being analytical . . . and PLEASE:  don’t react!  Think respond, not react!  If you don’t react, you can never over-react!  The old saying still rings true that it takes two to tango! 

If you’ve mentally and emotionally prepared yourself in advance for such an eventuality, you won’t have to get your glove and get in the game; you’ll already be there! 

It’s easier than it might seem.  (Remember, since every behavior is a choice —yes, it is!— you can CHOOSE for it to be easy or, if you have masochistic tendencies, then go ahead and CHOOSE for it to be hard!) 

Simply imagine you’re in the field, glove in hand, and the pitcher yells over her or his shoulder, COMIN’ OUT!  Then turn to face the ball and get ready to catch it, even if it appears to be heading somewhere else.  Why?  It never hurts to be ready.  Be, as any good Boy Scout will tell you, prepared!  (I didn’t say “neurotic,” mind you, just “prepared.”)

For openers, most human beings caught off-guard by COMIN’ OUT! circumstances can benefit by taking a couple of deep breaths(to circulate oxygen and make the brain more alert, and to circulate blood flow and make the muscles more relaxed), which serves to pull the fuse out of the tendency to react! 

For closers, be persistently objective and unemotional in responding [The Adult ego-state in Transactional Analysis].  Attempt to get the whiner/complainer/bitcher/screamer/fist-pounder person to   s  l  o  w     d  o  w  n  and deal with each issue on a one-at-a-time basis.  Upset people tend to bunch together an avalanche of problems and issues, none of which can of course be addressed or resolved, buried under so many others. 

No guarantees with any of this except that —for sure— you will handle COMIN’ OUT! situations better having thought about best practice responses than you ever would with your back to home plate!

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www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US

Thanks for visiting. Go for your goals! God Bless You.

“The price of freedom is eternal vigilance!” [Thomas Jefferson]

Make today a GREAT day for someone!

Well, you must finally be happy to have less gas available, and be paying astronomical amounts at the pump to fill up your tank.  

Oh, yes, and it thrills you to be paying equally mind-boggling amounts to your local grocery store to fill up your refrigerator and kitchen cabinets, right?

Why, you might ask, would I say that? 

Because, of course, you still have spotted owls and views of nature that are unspoiled by wind farms, and polar bears (which you would surely love to cuddle with and invite into your home) running free across the Artic Circle.

And, no doubt, these are all creature survival things that matter intensly to struggling young families, and single parents, and senior citizens on fixed income, and handicapped people living on disability checks, and hurricane victims, right? 

I mean, just ask any of them how important the plight of spotted owls is when they’re scratching and clawing for their next meal.  See how utterly devoted they are to protecting the polar bears when they can’t afford needed medical care.  Yeah.  Go ahead and ask them. 

Get your environmentalist priorities straight!  If you think human beings come first on this planet while you’re busy protesting nuclear energy and hugging trees, you might want to consider rearranging your protest priorities.

Maybe Al Gore did invent the Internet. 

Who knows? 

Stranger things have happened. 

But he surely is as wrong as the sorely misguided (a generous adjective) Nobel Prize Committee when it comes to the subject of global warming. 

Ask any credible scientist. 

And contrary to Mr. Gore’s representations, YOU as an individual CAN MAKE A DIFFERENCE!  Get started.  This is grassroots stuff.  Set an example.  Teach others.  It’s all about stepping up to the plate!  It’s all about choosing the path of self-sufficiency for our own human species before worrying about other lower forms of existence. 

Regardless of endangered species contributions to our aesthetic senses, or the amount of tear-jerking endorsements and crusading that’s thrust in our faces by Hollywood’s finest, we need to remember that putting human preservation first is the only way we’ll ever be able to have positive impact on the preservation of other species.    

The bottom line is that more drilling is needed to relieve the oil/gas price crisis and related food price crisis because America has enough oil to allow us to completely eliminate dependency on greedy Arab nations. 

But, oh, hey, it might mean losing some endangered species!  Well, I love and subscribe to National Geographic too, but I like to believe that we as human beings are a slightly more important species to risk losing than some owls and bears, and some upturning of the balance of nature.  We’re smart enough to RE-balance whatever we might upset. 

Because we as humans have the ability to think, we have the ability to make changes in our environment that preserve and protect the human species in addition to balancing nature. 

But it has to start with our elected representatives in Congress having the foresight and integrity to initiate expanded oil drilling efforts and to stop bending over to the special interest groups that seek to preserve owls over humans (and human pocketbooks!).  Call your Representative.  Express yourself!        

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www.TheWriterWorks.com

302.933.0116 or Hal@BusinessWorks.US

Thanks for visiting. Go for your goals! God Bless You.

“The price of freedom is eternal vigilance!” [Thomas Jefferson]

Make today a GREAT day for someone!

 Money? Health? Fitness?

Sex? Happiness? Security?

 Sales? Contacts? Religion? 

 Profits? Fame? Or What?

People don’t set goals because they’re afraid of failing. You set a goal to achieve something important for yourself by a certain date, and you don’t make it, so you’re a failure, yes? No!

Why”No”? Because having a deadline or due date is only one of the factors necessary for a legitimate goal.

 __________________________

If a goal you set doesn’t include all five of the following criteria, you don’t have a goal. You have a “wish!” And if you think Tinkerbell is going to deliver your wish to you on a silver platter, you’re living in fantasyland! 

1)  A goal must first be SPECIFIC. To say you want to increase sales is not specific; unit sales or sales dollars? How much of an increase? Vs. what? Use exact numbers.  

2)  A goal must be REALISTIC. Sure, anything is possible, but it’s probably not realistic to have a goal of being President of the U.S, or of climbing Mount Everest if you’re 85 years old [That’s not to say that someday . . .] any more than it would be to open a business today and expect to be a “Fortune 500” company in a year or two [Again, maybe some day . . .] or—unfortunately—to write a poem that will create world peace by breakfast time tomorrow. Be sure that your goal is something that really is possible to achieve.

3)  Then, guess what? Your goal has to be FLEXIBLE. This is where most people fall short in their goal-setting. “If I don’t make the date or the numbers I’ve set, I’m a failure.” But not if you keep your goal flexible. If you miss the target date or level of accomplishment, move the target! It’s okay! It’s allowed! It’s YOUR target. You can do anything you want with it. Setting a new deadline or changing the dimensions of what you’re aiming for is part of what being flexible is all about. A goal shouldn’t control you!    

4)  You most assuredly need a DUE DATE or DEADLINE so that you know what you’re aiming for.

5)  Put it IN WRITING . . .  NOT into a keyboard, and carry it in your wallet next to your cash. Every time you change it to keep it flexible and on target, RE-write it and replace the prior version.

In other words, “To increase fourth quarter sales by 10% over last year’s total ” is better than “To increase sales.” And if the fourth quarter looms on the horizon and it doesn’t look like 10% will be possible, adjust the goal to 9% or 8% and perhaps add the difference to next year’s first quarter goal.

SPECIFIC, REALISTIC, FLEXIBLE, DUE-DATED and IN WRITING works for personal, family, and life goals as well as for business and social change. Oh, and unless you happen on to someone else doing the exact same thing and want to share goals and goal-thinking, DO NOT SHARE YOUR GOALS. You’d be amazed how many people would try to discourage you and undermine your thinking!                  

Remember: It works if you do!

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Hal@BusinessWorks.US

Thanks for visiting. Go for your goals! God Bless You.

“The price of freedom is eternal vigilance!” [Thomas Jefferson]

Make today a GREAT day for someone!