Your salespeople may be

costing you more

than sales!

Not unlike a new puppy, new (and old) salespeople who aren’t trained properly are likely to mess things up. In the end, they’ll cost you more than sales. Remember it’s your name, your image, your integrity, your authenticity, and your reputation on the line every time one of them opens her or his mouth or taps out a keyboard message.

 _______________________________                                                     

For your (actual, but names changed) Scenerio Pleasure . . . 

“Good Morning.Thank you for calling B. Bigg Sportswear. This is Sally. How may I help you?”

“Hi, Sally! I’m Larry from LLL –that’s Little Losers Limited– and I’m looking for B. Bigg, please; can you connect me?”  

“Er, no, B. Bigg is not here. In fact, ther…”

(Stepping on the end of her sentence) “Well when will ‘B.’ be back?”

(Realizing she has a sales spammer on the line, and smiling, since “B. Bigg” is a fictitious brand name) “Oh, eight and a half weeks!”

She chuckles and starts to explain that she’s kidding, but Larry interrupts her again . . .

“Alright,well, since I met with B.Bigg downtown there the last time I was in the area, I’ll just call back then; no need to leave a message.”

“Right.Well you have a nice day, Larry from LLL!” (now laughing to herself as she hangs up since –on top of there being no B. Bigg– the “town” has only 450 residents in it and the only place to meet is the gas-station-convenience-store).

Sally can’t wait to tell Mr. Star (company president, and retired world-class athlete with lots of industry connections) about the call. He will no doubt comment on how befitting Larry’s company name is.

_______________________                        

We all know about no such thing as a second first impression, but how often do we take the trouble to monitor the first impressions our salespeople are putting out. Appropriate, targeted, perceptive training short-circuits these “moments of no return.”

So, what’s the solution? Be –and stay– on top of your salespeople until you are confident that they are representing you and your business in as professional a manner as you want them to. This doesn’t mean “get on their case.” What it means is to make sure you provide them with the proper training (and re-training) and support — ongoing!

In life and work,

one-night stands never work!

A bad economy is not a legitimate reason to slack off in this pursuit. Just consider where you’d be without sales and with a bad reputation. Reinforcement at every level is critical in sales management.

If you are too busy owning and operating, or if you’re just not cut out to be a sales manager, go get one. Get the best person you can find –NOT the best salesperson — the best sales manager.

Great Salespeople Do Not

Make Great Sales Managers!

Some outstanding resources you can count on to steer you in the right direction:

Doyle Slayton www.SalesBlogCast.com

Jonena Relth www.TBDConsulting,com

Meredith Bell www.YourVoiceOfEncouragement.com  

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Hal@Businessworks.US or 302.933.0116

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

Yeast, the Sun,

and Leadership.

I get (and agree with) what Paul Ryan’s advice to Mr. Obama was all about when he visited the White House yesterday and reminded the man that “leadership starts at the top,” but I take some exception to the semantics of what that advice might suggest as it is applied to the rest of the world. 

———————————————-

Leadership, like yeast, like the sun on the horizon, rises from low places. It starts, often below the surface, and grows to recognition, then to love and respect or –sadly, in many cases– to fear and loathing, with little room left in-between those two extremes for tolerance and apathy. The problem is that yeast and the sun are fairly predictable.

Some aspects of leadership are also predictable.

Qualities like being able to inspire and motivate others, for example, are part of almost every description of leadership since the beginning of time.

Truth and reality, however, measure all leadership by one word alone.

What’s your best guess?

What single word sums up “leadership” most definitively?

Surely you know the word if you think about it enough. It’s authenticity. Authenticity of character, of personality, of purpose, of attitude, of responsiveness, of courage, of self-image, of the nature of the people involved, of the nature of the tasks to be done. It cannot be manufactured, pretended, stolen, replaced, avoided, dismissed, disregarded, or disarmed.  

Almost never to be found near government or political enterprises or management: authenticity. And rarely does it appear in corporate life when it isn’t guarded — easy to understand when UN-authentic people hovering at the top feel threatened. Yet, say many, true authenticity must also be free, so how could it be guarded?

Okay, so cross off corporate authenticity. And what are we left with? Family life and small business. Why? Because there is less need to lie, make excuses, and cover one’s butt, and because entrepreneurial attitudes are not so affected and convoluted by status-ladder-climbing and artificial allegiances.

–————————————-

TEN EXAMPLES of authenticity:

1. Giving credit where credit is due.

2. Speaking up for what you believe in and supporting others who share your purpose.

3. Accepting responsibility without excuses.

4. Acknowledging screw-ups and owning up to your mistakes, also without excuses.

5. Taking immediate corrective action when called for instead of analyzing and seeking blame.

6. Being focused on the present “here and now” moment as much as possible.

7. Always acknowledging the human factor in every decision and action, even when others pass it over. Business transactions are impacted by illness, injury, and family issues.

8. Nurturing (and cultivating) positive and productive behavior and attitudes consistently.

9. Soliciting and respecting the opinions of others . . . praise in public and criticize (constructively) in private.

10. Treat every employee and every customer like the special people they are, the way YOU want to be treated, every day, all of the time, without exception.  

————————————

How do you measure up, stack up, size up, match up? What three steps do you need to take now to give rise to more of that authenticity you have inside you? Can you take that first step right now?

It is, you know, a choice. 

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Hal@Businessworks.US or 302.933.0116

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

“We are in an information-

overloaded society.

“Most people receive more information from just their smartphones in a week than their grandparents received in their entire lives.”

        ———– Bestselling Author David Baldacci from his newest novel, THE SIXTH MAN www.DavidBaldacci.com

I’m often asked about having done both, and continuing to do both, and can assure you that owning and operating a small business is not the same as writing a book. The commissioned memoir I recently completed and published privately, entitled “GOOD LUCK!” is summarized in the following 25-word “logline” synopsis:

“Steamshipped away, Hitler to Manhattan, 15-year-old Ernst delivered newspapers, farmed chickens, enlisted…  WON medals, citizenship, Holocaust bride, Delaware leadership, White House prominence, and business fortunes.”

That brief description was distilled from the 230-page book. The 230 pages came from more than sixty jam-packed file cabinet drawers and a dozen storage bins, a stack of videotape interviews, and many thousands of photographs, plus over thirty hours of personal interview notes and another 50 hours, at least, of online research.

I’m now working on another commissioned memoir for a totally different kind of business leader. But it’s the same thing. The cutting away process is like being a sculptor, and not always fun. But there is no other way to do justice to representing a lifetime of accomplishment.

Running a business?

Fly by the seat of your pants!

Leave it to the corporate biggies to drown themselves in research. They’re all busy justifying their existences, preoccupied with their own company culture memoirs, while entrepreneurs trial-and-error-and-adjust themselves into small business success, innovative product and service market approaches, and meaningful new job creations. 

I do both (entrepreneuring and writing books) because straddling the two different worlds is challenging to me and because I enjoy the unique opportunities ignited by having one foot in research-based writing and the other in creating new business directions, revenue streams, marketing programs, and sales channels.

Here’s what I see: The bigger the business, the more information-overload there is, and the more of a sculptor one needs to be. The problem is that the pace of life and today’s instantaneous global access forces even an information sculptor to work quicker. So the end product may not always be one of quality as much as one of expediency.

Who spans this gap, covers up and rises through this mad rush? Who leads the way to economic revival? Certainly not those lumbering, top-heavy corporations filled with people trying to cover their butts and write their make-believe life stories as if they were nonfiction.

Your small business is what it is. Avoid the temptation to over-burden it with too much information and too much analysis. Keep hold of the reins, but let it –and your people– run free! At least until it gets so big and successful that you need to ask yourself:

Hmmm, how much IS “too much”?

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Hal@Businessworks.US or 302.933.0116

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

What’s your legacy?

What are you

leaving behind?

Lots of entrepreneurial-minded people end up leaving their business ventures behind when they leave life on Earth, but most –it seems to me– never give it any thought while they’re here. How many business owners do you know who actually take time out of their lives to do estate planning and succession planning?

Cartoon character Ziggy’s philosophy is probably about as much of a guiding light as the majority of entrepreneurs are willing to accept and practice:

We should enjoy here while we’re

 here ’cause there’s no here there.”

And, hey, far be it from me to suggest anything other than living for the moment. Being focused on the present, here-and-now moment, as much as possible, breeds success at every level. It is the fuel for achievement.

But, you know what? Let’s be honest about this: Most entrepreneurs, I’m quite sure you’ll find, barely take time out to eat or use the bathroom until they’re half-starved or busting at the seams. “Trial-and-error” still outperforms formal research studies and assessments. And most are unlikely to plan much beyond next week!

Entrepreneurs. They want what

they want when they want it!

A burning desire to make their ideas work is what drives the spirit, soul, and passion of every entrepreneur. In fact, contrary to popular opinion and stereotypes, the pursuit of “making big money” is secondary, if it’s even on the same wish list, which is rarely the case.

How would you like to get a complete –and guaranteed to be illuminating–  picture of your real self for free, no strings attached? How about if I can vouch for it being completely honest, and perhaps the most insightful summary of what you are all about that ever existed?

Are you ready to spook yourself out while you learn? Okay, here it is:

• Set up a one-page (8.5 x 11) Word document, or work with a pen and notebook page.

• Put your name and birth date at the top followed by a dash and today’s date

• Write your own obituary.

Don’t laugh, cry, shake uncontrollably, throw up, or think you have to be maudlin, guilty, or gushy. Simply the facts. Just the highlights. Give it a try. You will be amazed at how enlightening it will be for you to see what you actually write down or don’t write down, as the case may be. Clean it up. Polish it. Edit.

Read it back to yourself out loud.

Then, before you shred it, burn it, bury it, or lock it in a time capsule, ask yourself what you just taught you about you that you have been overlooking.

Decide what if anything you might want to follow through with that your obit page brought to light. Then, unless you’re completely satisfied with what you’re leaving behind (or the legacy track you’re on), do it! Attack that missing hunk. Get on with it. You will feel pleased, proud, happier and healthier for the effort. Pretty good ROI, eh? 

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Hal@Businessworks.US or 302.933.0116

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

Thank you, Veterans old and new, past and present, living and deceased –and your families– for all you have given to the service of America that allows us the freedom to celebrate this weekend in your honor! 

"BREEZY" The First State's Cutest Patriot on Memorial Day 2011

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Hal@Businessworks.US or 302.933.0116

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

 Thank you for your

                                     

service to our country.”    

Like clicking on a seat belt, make it second nature to reach out to anyone you meet or see who is or has been in America’s military. Look for her or his hat, shirt, jacket, patch, car sticker, license plate. whatever quiet statement you see.

Then reach out to shake that person’s hand and simply say: “Thank you for your service to our country.” You won’t need to ask about it or explain yourself. You can be sure of a sincere, bright response. 

If you’ve ever traveled to a dictatorship or third world nation, you positively know why you should be grateful. 

                              

 Thank you for your

                                     

service to our country.”    

This Memorial Day, let us each take a moment of silence out of our own lives and be thankful that we are even able to do that:  to be thankful for the freedom we have—to walk down the street, to express our opinions publicly without fear of reprisal

. . .  to travel freely between states without fear or intimidation or threats of being attacked or murdered, to pursue our careers and religious feelings and family lives in the ways that we choose, and to be able to choose in the first place

. . .  to be able to vote and elect our representatives in government, to have so many dedicated young men and women serving so selflessly in our military, to have a flag and a nation we can be proud of. 

 

 Thank you for your

                                     

service to our country.”    

There are so many more freedoms that we forget about most of the time, that even on Memorial Day, we tend to lose behind hot dogs, hamburgers, baseball, beer and soda . . . behind family and friend gatherings, ice cream, boat rides and horseshoes. 

Yet these, the very things in life that count the most, come from the courageous veterans of our military who have given their very lives, their body parts, their hearts and souls for us that we might enjoy our precious rights and freedoms.

                   

 Thank you for your

                                     

service to our country.”    

                                                                        

Next time —anytime— you meet or see someone who is or has been in America’s military.  Reach out to shake that person’s hand and simply say, “Thank you for your service to our country.” 

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Hal@Businessworks.US or 302.933.0116

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

“Thank you for your

service to our country!”

It’s so simple. That’s all it takes. Walk up to anyone in a military uniform — or anyone who proudly wears or displays an insignia identifying him or herself as a veteran or active officer or recruit, extend your arm to shake hands, look her or him in the eye and simply say: “Thank you for your service to our country!”

Not only will you make that person’s day, but (and this may surprise you) you’ll make your own as well. You’ll feel as pleased walking away as the person you took the ten seconds out of your life to stop!

Remember Memorial Day Weekend is more than beaches, BBQ’s and parties. It’s a time for tribute to those who have lost their lives and those who have served us all in defense of America.

What does this have to do with business to warrant attention on a business blog?

Your business and mine could not even exist without the courage, vigilance and protection of those who serve our country.

Thank you to all those who have served in and for the United States Armed Forces. You make and have made it possible for business owners and managers and entrepreneurs to be free to conduct business and grow business and make business work.

It is, after all, small business that has made this country great, and it will be small business that leads the way to economic recovery. You who have served our nation have kept small business pathways clear.

Now it’s the job of small business to step it up and take advantage of those openings to regain the economic stability that government and big business lost along the way.

TRY THIS:

“Thank you for your service to our country!”

YEAR-ROUND

Make this statement of appreciation part of your ongoing daily practice.

Extend these words with every armed services encounter (as well as the seldom-expressed recognition due our police, fire and EMS personnel too).

You will in fact be boosting your own business as well as your own reputation for caring about what’s truly important… because it is!”

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Hal@Businessworks.US or 302.933.0116

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

No wonder we feel like

drops in the bucket

with all this

trickle-down spending!

I mean where do we business owner types get our ideas? Sometimes from bits and pieces of what others say and do, and sometimes from opportunities that emerge or smack us in the mouth when we’re not looking. The steady bombardment of media drivel and twisted reports of government greatness can make us stop in our tracks.

We start to think, hey, maybe things aren’t so bad after all. Maybe gas prices will stand still and small business tax incentives for job creation and innovation will actually start to move forward. Maybe there’s more spending power in my bank account than I thought. Maybe tomorrow it will start raining ducks! Maybe I should have hope.

Hope. Yeah, well, that doesn’t accomplish anything. So let’s go back to the trickling action and see what we can learn

From the White House to the State House to the County Seat to the Town Hall, look and learn from all the mindless trickle-down spending muscle-flexing.

I’ve seen people in my town climbing through dumpsters for food scraps, and the mayor and council decide to spend a thousand bucks to buy a town logo and open a mega-million-dollar floodgate of “revitalization.”

Hey, why not? The White House thinks it needs to buy votes so it prints a few million and sends it to the States. The State people think it’s a great thing and that the counties will love them for passing along some of the dough to “green up” the place. The county guys want the poverty-stricken town’s votes, so the town gets a thousand bucks.

The money is spent on a new logo for the town. Next, of course, will be “beautification teams” and landscapers and architects and engineers and street widening and off-street parking and bigger more complicated infrastructure — more fire, police, EMTs, water, electric, sewerage.

But, hey, why not? Easy come, easy go. Spend it now.

Brick walks and old-fashioned looking gaslight fixtures? Go for it. Have fun! After all, you can’t take it with you. Besides, it will spruce up the boarded-up places with broken windows. And why be selfish. Think of your grandchildren and great grandchildren.

Plan ahead for future generations. Spend. So what if the revitalization isn’t needed. Do it anyway. It’ll create jobs, and we need jobs. What does it matter that nobody much cares about beautifying the town except two struggling over-priced restaurants. No one can afford the gas to drive through here anyway.

Oh, and take a guess where that revitalization money will come from. 

There you go. Consider yourself trickled down to! How does that feel? Seems like you need deep pockets and no sense of reality to be successful in politics. Just slap backs, pass out money, and make everything green. “I’ve always wanted a logo” the mayor explained as he railroaded the town council vote through.

Well, who knows? Maybe that’s the kind of thinking we need. A new $1,000 logo for a town where food scavenging and foreclosures and unemployment are almost more the rule than the exception. 

And are you as lucky as we are? I mean we’ve already got mandatory recycling services that we’re forced to pay for even if we want to do our own recycle sorting and transporting. I am NOT badmouthing recycling. I simply want the choice to do my own.

Don’t you just love mandatory stuff?

Well, that should certainly wrap up all the country’s economical and terrorist and natural disaster and devaluation and plummeting national image in one neat tidy package. Isn’t it just exactly the way you would deal with these kinds of problems in your own business?

No?

Oh, right, you know better than to tax and spend

and ignore others’ needs.

Hmmmm. How come you know all that

and our great leadership hasn’t a clue?

Think about it. You have ’til November 6, 2012. Nineteen months to get UNtrickled. Y’think? Well, there ARE 30 million small business owners being trickled on

 . . . as you read this.

Thought for the day: Strength in numbers!

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Hal@Businessworks.US or 302.933.0116

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

FEELING: Angry? Depressed? Embarrassed? Happy? Sad? Disappointed? Frustrated? Anxious? Afraid? Lonely? Poor? Dumb?

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Hal@Businessworks.US or 931.854.0474

Thanks for visiting. Go for your goals.

Make today a GREAT day for someone!

The front page lead story on “Unemployment Worst Since 1930s” for your 5/21/11-5/22/11  weekend edition starts out with a qualifying statement about the recession having ended over two years ago . . .

Surely You Jest!

Your paper has a reputation among many businesspeople of  being a highly opinionated medium (vs. a showcase for responsible reporting that probes beneath the surface of what’s printed, that carries an air of integrity instead of marching to the innuendo drums of alarmist and manipulative journalism).

Like the empty stories produced by low-grade tabloid papers and sensationalist TV news programs, yours are clearly the fodder of simpletons. For your paper to survive the long haul, it will need to step up to the complexities of providing information realistically, particularly as it relates to small business.

To be effective enough to grow externally, you must grow first internally, by exercising sufficient integrity to cut the White House puppet strings . . . to actually report the news objectively and honestly.

It’s true that you’re not known for such bold moves, but consider the following:

There are 30 million small business owners in America. (And pardon me for not giving you back one of your little pie charts showing that at least 90% of all new jobs are created by small business, especially NEW small business.)

And we 30 million are not stupid!

Your thinly-veiled suggestive lead-in (one of endless numbers) is trying to say that there is no longer any recession, that the recession is well on its way out of quagmireville.

Not only is that simply not true, it is a misleading and deceptive cover-up for what you well know to be fact:

. . . that Mr. Obama and his free-wheeling taxes and reckless spending have rapidly exacerbated a difficult economy into a catastrophe.

And the truth? The truth is there is no end in sight until Mr. Obama has been replaced. No, I am not some radical conservative on the warpath, or some uninformed run-at-the-mouth businessperson, nor am I interested or capable of running for anything, except in my daily exercise program.

Surely you disagree (I assume you well know where your bread is buttered), so don’t take my word for it.

Instead, take one of your famous surveys. Poll a statistically representative number of the 30 million small business owners and ask them:

• Has the recession been over for more than two years?

• Is the recession over now?

• When will the recession end? (for those who think it’s still here).

• Why is the recession still around? (for those who think it is still around).

The truth is that the recession has not gone away, not even in even the slightest, that it will unlikely go away for another two years after the 2012 election, even if the nation is fortunate enough to unseat the power-mongers that rule the White House . . . Messrs. Obama and Biden have proven themselves incapable of appropriate, responsive leadership and decision-making.

Not only do they fail to understand what small business is really all about, Messrs. Obama and Biden have been doing their best to undermine and squash every attempt by small business to straighten out what the two of them and their union-vote cronies have made crooked.  

History proves that small business is solely responsible for job creation, and has proven itself as the only entity capable of turning the economy around. Government job creation is meaningless and a waste of tax dollars.

Perhaps your writers who opinionate on business-related subjects should be talking with real business people (vs. corporate executives and government flunkies who lack complete understanding of entrepreneurial reality. Perhaps they should do a little research on why entrepreneurial ventures represent the only real chance we have for regaining economic and employment balance, in addition to global dollar value and reputation.  

If I can be so bold as to suggest it, a good starting point is to not react to what’s said here, but to instead respond by taking a meaningful scroll through daily posts made on this blog over the past nearly four years. There’s nothing new here, except the stating of my opinion that your paper’s “news coverage” has far exceeded the bounds of responsible reporting. Maybe that can still be fixed?

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Hal@Businessworks.US or 302.933.0116

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!