Archive for the 'Lifestyle' Category

Dec 11 2010

Your Most Important Asset?

Well, It’s Your PEOPLE,

                                                          

Of Course!

 

 

Whether it’s your spouse helping with bookkeeping while you run a home-based business, or it’s a workforce of 3 or 300 or 3000, if you are not doing a GREAT job of motivating each of them, your business will never get where you want it to go.

Having the world’s greatest business plan, fat investors, and full access to cutting-edge tech systems and equipment means zip without committed support from those who work with and for you! Your PEOPLE are your most important asset!

And that kind of support only happens with your consistent leadership by example.

Job one is to do whatever it takes to figure out how to best open each individual’s mind, then open it, then keep it open.

Because open minds open doors.

 

The more people are encouraged to think for themselves, and to think in innovative terms, and to always think first of customers, the more opportunities they will create — for both the business and themselves, which translates to steady growth.                                                   

3 Key questions to ask yourself (and answer) in order to succeed and grow:

_______________________________

1)   Can you readily identify and separate your internal and external customers?

2)   Can you really tell the difference?

3)   What percentage of every day are you marketing to them?

                       

This set of questions and answers is all about your ability to market your people, market to your people, and market through your people.

Successful entrepreneurs focus intently on these (above) fifty or so words . . . take a minute!  

 _______________________

Do you think that the meaning of customer service is to have dedicated customer service people?

Successful entrepreneurs charge every employee with customer service responsibilities all of the time. Parttime assistants as well as the most senior officers need to be able to handle every customer service issue at any time.

Customer service interruptions should be the rule, not the exception. 

                                                   

Can you “ask, don’t tell” with the words you use? Unless you’re a creative director guiding designers and writers, can you “engineer, not architect” with verbal pictures you paint? 

When you lead by example, can you diagram ideas, and resist “giving orders” in favor of putting others and yourself on the same side of the solution table?

Successful entrepreneurs recognize that marketing through their people means being careful with what is said and how it’s said.  

                                                                                     

Are you breeding entrepreneurs (and can you manage them)? Or are you breeding investments in the status quo (and can you manage that)? Are you encouraging enough reasonable risk-taking? Are you rewarding failure when great efforts are expended?

Do your actions take the 5-step direction of:

1) THINK

2) CREATE

3) THINK

4) INNOVATE

5) THINK

?????

                                     

Creativity only happens when thinking stops, and innovation requires re-activating THINKING in order to take the creative ideas all the way through every step of the strategic process from concept to launch, with all anticipated needs addressed. 

Then THINK AGAIN — Assess the innovative plans and designs.

                                                               

# # #

                                                      

302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

2 responses so far

Dec 09 2010

IT TAKES ALL KINDS . . .

Hey!

                        

Did j’hear the one about…? 

                                                                                                                                                                   

 

You know how in between all the business emails, you get all kinds of email junk FWD’d to you every day from well-intentioned friends?  It’s like spam that’s endorsed (vs. unsolicited, which is much easier to delete). 

There are the emails and attachments from ”the guys” who have somehow convinced themselves that you are the perfect compatriot to share piles of what they think are yuck-it-up jokes. You know, the ones that come out of the same distasteful sexist denial closets as: _______ and _____________ and ________ and (fill in your own long list of politicians and star athletes here).

Then there are the “other guys”  (sometimes the same ones) who love to bombard you with x-rated porn talk and photos and videos because they get off on it and can’t imagine anyone not being pleased for the viewings.

                                                                                 

Oh, yeah, and less offensive but equally weird, there are the schmaltzes who send every dripping piece of Hallmark-style drivel that gives you the creepy-crawlys just to scroll through them. And pull-ease, don’t dare to not FWD what you agree with or risk being cursed for life.

Well —-it takes all kinds, my Mother used to say (an Irish philosopher, of course!)

Now I’m hardly a prude, and I enjoy a good email joke as much as anybody.  I especially love getting emails filled with spectacular photos of spectacular places (The Noth Pole, outer space, the African “Trench,” Armenia, the inside of a rattlesnake’s fang or a hummingbird’s hummer) . . . stuff I know I’ll probably never see otherwise . . . I guess I’m kind of a National Geographic junkie when it comes to those “Aha!” attachments.

But, you know what? 

The FWD’d emails I like best

are those that make me think.

                                                                          

The best of these that I’ve seen recently (anonymous origins of course) has provoked me to wrap tonight’s post around it because I think it’s something worth sharing, especially on the advent of our joyous and peace-filled Christmas and New Year’s holiday season. Here (with a two-sentence disclaimer) are four great thoughts for the holidays:

Disclaimer: Personally, I try to never use the word “can’t” or “cannot” because I truly believe that everything and anything CAN be done, but this “cannot” list (which follows) stopped me in my tracks.  It made me think.

                                                    

Tell me what YOU think . . . 

(Comment below or call or “Tweet” me or shoot an email with “4 Things” in the subject line)

FOUR THINGS

YOU CANNOT RECOVER . . .     

1.  The stone, after it’s thrown.

2.  The word, after it’s said.

3.  The occasion, after the loss.

4.  The time, after it’s gone. 

                                                                                   

Put your own spin on this, think about what it means to YOU.  Make the conclusion you come to about it work FOR you, not by regretting, but by being kinder than necessary, kinder than you usually are, kinder perhaps than you want to be.  Go ahead, try it for the holidays! What have you got to lose?  A little kindness?  Hmmmmm.

# # #

 

www.TheWriterWorks.com  

302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

2 responses so far

Dec 07 2010

LOSING YOUR MIND?

A Wandering Mind

                         

Gathers Much Loss

 

Every minute of every hour of every day, conscious and unconscious negative influences are fighting for your attention.

 

You own, run, manage, just bought, started, are planning to buy or start, or inherited a business. The last thing on your mind is your mind. You cast away all those inspirational quotes on Twitter and in church, and those gems of wisdom from your six-year-old.

You have no time for the You become what you think aboutwritings and teachings of Napoleon Hill, Brian Tracy, Wayne Dyer, Zig Ziglar, Deepak Chopra, or the hundreds of other thought leaders. Yeah, you’ve heard the “As you sow, so shall you reap” line from the Bible. In fact, you have your own been-there-done-that style version: “What goes around comes around.”

But without being consistently grounded in this thinking, you run the risk each day of your thought-stream leading you down an unhealthy path. In fact, you can be obsessed with negative thoughts that create business loss and not even be aware of it.

Taking inventory might be a good suggestion. How can you find out if your mind has slipped over the top without you knowing about it? Try this illuminating exercise:

Ask some friends, associates and family members whose opinions you value to tell you what animal, what musical instrument and what song they most closely identify you with, and why.

They’ll probably laugh. Simply say you are doing a study and explain no further.

  • Be clear that you’re looking for their straight-out opinions.

  • Do not interrupt except to ask for clarification.

  • Do not refute, rebuttal or defend. Just listen, and take notes.

  • If you’re not sure you understand, ask for examples.

  • Whatever you get back, take it on the chin.

 

When you have the input of five or six people, decide if there’s any pattern or overlap. For example, do four of them think you most remind them of a snake (or wild boar?), and a kazoo, and a song like “Angry Eyes”? Well. Organize the input you get to see if it makes any sense. Prioritize. Evaluate. Decide how to get more positive stuff and less negative stuff.

Feeding on daily TV show lineups can produce a steady stream of negative-related people and situations which can take a toll on  behavior and prompt offerings of defensive reasons and excuses for every action. Dr. Andrew Weil has been known to prescribe “No News” for a week to some distressed patients.

If all your mind does is think about cancer, or your weight, or your age, or your bank account or bills, you are going to (like rolling a snowball) generate more of that kind of thinking.

When some one’s thoughts are preoccupied with having an affair, it will be hard to pay attention to their spouse. A new baby or puppy in the house can drain your ability to stay focused.

 

Behaviors. Behavior is a choice. A negative mindset is something we bring on ourselves. Directly or indirectly (and often obscurely), we make lousy behavior choices. Regardless of the who, how, why, when, and where, if you’re feeling misery, failure, or frustration, accept that you are choosing it.

Take some deep breaths and choose instead to change the channel in your brain. Self-control leads to leadership control. The world’s greatest leaders are masters of self-control. Self-control means exercising compassion as well as passion, and being focused on the journey –not the destination– as the source of achievement.

When your mind is healthy and you’re concentrating on something, it –like a spotlight illuminating the outer edges– will be fully aware of what’s going on around you as well as what you’re targeting in front of you. You can do it. Choose it. Practice it. Keep choosing it! (Yes, you can call me for a little coaching!)

If you work at it sincerely and haven’t experienced remarkable change in three weeks, I’ll be astounded. Yes, after thousands of success stories with zero failures, I will be astounded!

~~~~~~~~

931.854.0474   Hal@BusinessWorks.US

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

2 responses so far

Dec 06 2010

Walk The Talk!

Follow, deliver, be urgent

                        

and reckless

                              

hardly sounds like a

                       

success formula, but 

                  

. . . NOTHING in business is more telling about the character and integrity of an individual or organization than the honoring (or not) of commitments.

 

  1. Consistent follow-through and follow-up

  2. Delivery of what’s promised when it’s promised

  3. An all-pervasive sense of urgency, and 

  4. The reckless pursuit of customer delight

. . . are the marks of true business leadership.

                                                                 

Underpinning those magical business attitudes are respect for others, and a mission to maintain quality and value at every turn.

Besides –that all by themselves– those qualities make for explosively productive marketing and branding programs, regardless of the nature of the business or the goods or services offered.

Humans buy benefits first, attitude of the provider or supplier second, and product or service features a distant third.

                                                                

Who knew? Not most business owners (who continually insist on marketing features first, and who routinely dismiss attitude issues as ones that impact the bottom line, and that they have little or no control over).

In fact, benefits and attitude offered are the engines that drive the bottom line. They are also largely a matter of choice. Attitude is 100% choice. If product or service benefits are limited, it’s because someone at some point didn’t recognize or flex that 100% choice muscle in the process or decision making about what to offer customers. But choosing a corrected attitude can upgrade the benefits.   

The only problem is that I can just barely think of slightly more than a handful of businesses in my lifetime that actually deliver consistent follow-through and follow-up, delivery of what’s promised when it’s promised, an all-pervasive sense of urgency, and the reckless pursuit of customer delight.

You?

What happens when you put these four yardsticks up against the ways you think and the ways your organization is doing business right now? How do you and your business measure up?

Are your weakest-link areas ones you can correct/adjust/improve or boost on your own, or will you do better to enlist outside help? How big of an issue are the expenses associated with getting expert input? What’s your opportunity loss?

You could well be, for example, losing more dollars worth of business opportunities right now because your and your business’s emphasis are on the least productive points (like marketing features?) which could easily be costing you more than to bring in a professional specialist who can help you stop the trickle before it becomes a flood.

If you go this direction, be careful about who you choose to step in. Make sure that that team or group or individual exemplifies the four points identified above. Yes, there are plenty of earnest and capable individuals (especially) out there who can deliver the results you seek. Do due diligence. Ask for references and ask references for references. Use your gut instincts.

~~~~~~~~

www.TheWriterWorks.com  

302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

One response so far

Dec 05 2010

Entrepreneur Castles Built On Shifting Sands!

Is what you’re doing

                           

right this very minute

                               

taking you to where

                          

you want to go?

 

You run your own business, or a number of businesses. You know who you are. You know you’re an entrepreneur but you don’r readily admit it. (Why? Maybe it just sounds too fancy-pants?) Anyway, what matters right now is that you step back for the couple of minutes it takes to read this, and pat yourself on the back!

What’s the backpat for? You deserve to appreciate yourself for believing in yourself. And you should probably get a medal for keeping your ego in check enough to engage the “missing ingredient” help you need from those with the expertise to excel at the tasks you never mastered.

You haven’t been squirreled away this winter assessing your past business moves and decisions and carefully figuring your next game-plan strategy for the rest of 2011. 

I know this because I know if you are truly the stuff entrepreneurs are made of, these are things you ordinarily do weekly, if not daily or hourly. 

 

While others (government agencies and corporate types) are racking their brains with strategic planning exercises, you are just charging ahead — testing and trying new ideas and new twists on old ideas. You do this trial and error thing all year long because there’s just not enough time to take your advisory board on a retreat weekend, or lock up in some hotel room for days of chit-chat. 

That’s time that could be spent doing stuff, right?   

In fact, odds are you hate to think about or planning anything farther out than about 60-90 days. You prefer not thinking past 30! And you’d rather get in and out of a convenience store with breakfast to eat while you drive than sit down in a restaurant for more than 15 minutes, or –unless you’ve a home-based business– have to gulp coffee ‘n egg sandwich at home and then waste time cleaning up! 

Shopping trips you actually enjoy are probably limited to Staples, Office Max, Lowes, and Home Depot. I say all this just to let you know I get it. I got it. And, you, as independent a cuss as you may be, are not –surprise!– alone. I’ve been working with entrepreneurial whack-o’s like you most of my life because I love the challenge, high energy, enthusiasm, and turn-on-a-dime response level.

What’s important to know is that YOU,

and others who fit chunks of this profile

I’ve outlined, are the catalysts in society

that in fact make the world go around. 

                                                                    

If it was not for you and other dreamer/doers we would surely no longer be a (at least partly) civilized nation on this fragile planet. There simply would be no industry or marketplace or culture or technology to speak of.

Now with all this positive fluff floating around, it’s also important that –to be and remain successful– you maintain a balance with reality. This means you need to be forever vigilant about  recognizing one extremely critical entrepreneurial business factor. 

The foundation of your business rests squarely on shifting sands, and the stability of your enterprise is only as strong as your ability to remain flexible enough to shift when the sands shift. 

 

Those who entrench themselves thrive only in corporate environments that lack this balance and awareness. And you can only maintain your own ability to go with the flow by staying focused on which ways the moving targets move. 

Is what you’re doing right now with your business growth, development, and presentation of itself (how it communicates its messages) keeping a step ahead of the pace within the universe of business you’ve chosen? 

In other words: Are you making the best possible, most-in-demand kinds of (for example) pizzas, with the best possible ingredients, for the market you most want to capture? Are you presenting them at the price and service level that will usher in the sales you need to generate the profits you want? What do you need to do differently?  

REMEMBER:  Shifting sands work just fine when you’ve got a four-wheel drive vehicle, can deflate and inflate your tires according to how packed the surface is, have a couple of pieces of planking with you in case you get stuck, and are constantly monitoring wind, tide and precipitation (where appropriate), temperature and other weather conditions.

Stay alert.  Don’t get hurt.  Build bridges, but don’t burn them.  Make sure the risks you take are “REASONABLE.”  Always imagine a “worst case scenario” before you act. 

 

Your energy and the people around you in your life are your most important assets. 

Protect them by keeping on top of your stress, not under it!

 

~~~~~~~~

302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

One response so far

Dec 04 2010

The Entrepreneur Whisperer!

Maybe you never thought

                              

it was coming

                                                                

. . . but, yes, it’s time! 

                            

It’s time for:

 

“The Entrepreneur Whisperer”!

First there was Monty Roberts “The Horse Whisperer” and then Cesar Millan “The Dog Whisperer.”

And now the time has finally arrived (arriven?) for all of us who own or run a small or medium-size business or professional practice to learn some big-time sales lessons from The Entrepreneur Whisperer whose insights and advice come from those guys’ horse and dog experiences!

“Hey!,” you say, “what do animal trainers know about business?”

The answer: Probably more than we do! Keep an open mind here. Remember that open minds open doors!

Monty Roberts managed and trained wild horses by channeling their energy. A horse (by Cesar Millan’s account of Roberts’ underlying platform): “…does exactly what (a human’s) emotional communications has told it to do.”

DO read Millan’s book, Be The Pack Leader, which I highly recommend for everyone in a leadership position, even if you’re a “cat person,” even if you (hard to imagine) hate dogs!.

You will gain insights about leadership and teamwork that (except for Giuliani’s Leadership) all the textbooks on earth (including Peter Drucker’s Management, which I used for a textbook in my professor days) don’t even come close to touching.

“We as humans,”Millan says, ” have the power to turn our perceptions around and use them to our advantage.

“Instead of seeing the negative things we are used to seeing, we can choose to see something different.”

He proceeds to explain how researchers have proven that the human brain cannot tell the difference between what is real and what is imagined.

 

“When people who fear snakes are shown pictures of snakes,” says Millan, “sensors on their skin will detect sweat breaking out and other signs of anxiety, even if the experiment subjects don’t admit to feeling fear.” He concludes, “If you are ‘acting’ tough, but inside still feeling terrified, your dog will know it instantly. Your boss might not,” he adds, “but your dog definitely will.”

But if YOU are the boss, your employees will know whether you are coming from a position of confidence or not. So will your customers. So will your suppliers and vendors. So will your partners and investors! All of them watch everything you do, and hear everything you say, even when you least expect they’re paying attention.

“We can’t change,” says Millan, “our instinctual feelings any more than our dogs can . . . but as humans, we can change our thoughts.” This point of distinction is also illuminated by Deepak Chopra, and by Dr. Wayne Dyer in his book The Power of Intention.

The bottom line for entrepreneurs is to accept the idea of trashing your ego!

The more you cling to your ideas about who you are and the less you honor your intentions about what you are doing that is leading you to where you want to go, the lower your odds of success.

In other words, stop second-guessing yourself, stop being insulted, and stop worrying about what others think!

Believe in your ability to channel your own and others’ energy in productive pursuits.

 

Then do it! 

~~~~~~~~~

Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

No responses yet

Dec 01 2010

The Entrepreneurial Mind

If you think you have an 

                               

entrepreneurial mind,

                                            

it’s probably because

                         

you have no mind left!

  

Anyone in their right mind would hardly choose an entrepreneurial career path if, indeed, any sense of logic was to prevail on the ultimate decision.

Those who go to college and major in entrepreneurship, imagining themselves as the next Bill Gates or Steve Jobs or Mary Kay Ash or Henry Ford should instead imagine themselves as job candidates for Disney World.

                                                    

Entrepreneurship is not an academic pursuit, and any college that offers it, pretending that it will produce graduates capable of changing the world should have its legs kicked out from under it.

I graduated from The New School for Entrepreneurs. I have taught entrepreneurship in college and university classrooms, and in private training facilities. I’ve written books and articles on it.

Entrepreneurship is an instinctive, gut, behavioral attitude that is more often inherited than learned.

 

It comes with the territory of growing up in a family or home where some influential person (father? mother? uncle? brother? next door neighbor?) has made a living by exercising an innovative spirit and taking reasonable risks in pursuit of a burning desire to make an idea succeed.

People can learn ABOUT entrepreneurs and entrepreneurship and entrepreneurial ventures and enterprises and mindsets, but people cannot be transformed into entrepreneurs out of thin air simply because they can complete some egotistical business flunkie professor’s course outline with flying colors.

Wouldn’t that professor be a successful entrepreneur instead of a has-been academic?

At one weak point in my corporate life and academic existence that followed, I actually bought the theory that entrepreneurs could be made as well as born. It’s not true.

Entrepreneurs are entrepreneurs are entrepreneurs, and those of us who are not entrepreneurs should stop pretending we are.

The pathway to independent business success is becoming irrevocably clogged and impassable. Legitimate entrepreneurs are being denied access to big-time success by the tsunami of incompetence being churned out by so-called “higher education.”

Hey, who can blame those struggling academic administrator types? After all, the promise of delivering entrepreneurial graduates sounds delicious to the communities-at-large.

 

The implied promises of happiness that accompany the freedom of working for oneself are expounded upon.

The local media rise to the occasion of making it all look like an admirable life pursuit, and even sponsor entrepreneur award programs (no doubt as investments in future media advertising paybacks from the soon-to-be business successes).

The saddest fallout is that naive parents –who want to see Susie and Charlie Jr. succeed at any cost– swallow the whole enchilada.

Their kids see a clear opening all the way to the fifty-yard line without interference, and four years of partytime capped by an office or store with their names in lights and lots of free time.

They see themselves reporting to no one, and having the wherewithal to pursue other life challenges, like travel and sports and surfing the Net and dating and all that other stuff that respected well-to-do business owners do.

And all the time, they are with dollar signs in their eyeballs.

The trouble is no one thinks about the surprises of needing collateral to get a bank loan or the realities of venture capitalists offering only a sliver of interest in a highly narrow field of business interests . . . and then wanting 65% ownership plus immediate return of their investments.

Little if any thought is given to who’s going to support whom during the years of startup or of (ahem!) unexpected parenting realities (Hmmm, some do manage to make time for some non-business endeavors). 

Not a pretty picture. Nine out of eleven businesses fail in the first five years. It takes six years just to break even. It’s no wonder that people opt for thirty years of brain-dead government work, at higher pay than any comparable position in the private sector. You think some thing’s wrong with this picture? Maybe you should think about voting for a government with business experience next go-round?

~~~~~~~~~

www.TheWriterWorks.com  

302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

One response so far

Nov 30 2010

STOP TRYING SO HARD!

Overkill business efforts breed failure . . .

LIKE GREAT MARKETING,

                          

GREAT LEADERSHIP

                                 

 DOESN’T TRY FOR A 

                                      

HOME RUN EVERY AT-BAT

 

The best creative marketing talent, plans, and campaigns — and the world’s greatest leaders — are born and inspired not by blood, sweat, tears, and insanely long hours, but by focus.

 

By adjusting the camera or rifle lens, the stage spotlights, the binoculars, the telescope, the magnifying glass, the microscope, and computerized zoom controls, we increase our visual focus for a moment, a few moments, maybe a few hours.

We do the same by adjusting volume, speaker, bass and treble, balance and other media controls to focus our hearing.

Ongoing mental focus, such as that which is evident in literally every leadership or creative marketing performance, is driven by adjusting and channeling powers of concentration.

 

It is not the product of (pay attention exam-cramming students!) working deliriously through the night, night after night.

Neither is it the product of entertaining others with razzmatazz and razzle-dazzle. (My father used to say, “Don’t give me a song and dance routine; just answer the question!” My father would have made a good Judge Judy.)

Most assuredly, great leadership and great marketing are not the results of political smoke and mirror acts that we see routinely practiced in virtually every local, state, and (especially) federal government-based and corporate giant-based entity in existence. 

Having a true focus means we can “see” and are aware of the actions and influences on the periphery of our focus targets, but that our minds are keenly tuned to the point of what we’re aiming for.

 

That demands concentration, but it is not necessarily “hard work.” It is what you choose it to be. And ease comes with practice.

Practice? Like what?

  • You’re in New York City? Go sit in the middle of Grand Central Station at rush hour and write a three-page essay about your own leadership challenges and abilities.
  • You’re in Delaware? Go sit in the middle of a 1,000-chicken chicken coop and read and digest and summarize two articles on industry issues that affect your business. (No ear plugs allowed. Oh, and I hope you like feathers!)
  • You’re in Chicago? 1) Get as close as you legally can to O’Hare Airport (Car windows open! Chilly, huh? Dress warm. Bring coffee.) 2) Read and answer three days’ worth of emails on your plugged-in laptop.
  • You’re in San Francisco? (What are you doing there?) Hop on the trolley to Fisherman’s Wharf at lunchtime and –while on the trolley– write (yes, with pen and paper) your own obituary (Now THAT’s an exercise that takes concentration!)
  • You’re in Hawaii? Well, we all know about those cliffs over the ocean, and waterfalls, and . . . okay, you’re not reading this anyway. Aloha to you too!  

You get the idea. Challenge yourself (and remember to breathe)

                                                                                                                      

Here’s the bottom line: Wherever you are, if you’re serious about wanting to radically improve your leadership and creative marketing skills, spend more energy learning how to concentrate and focus.

                                                                                                                      

Uh, you DO remember The Karate Kid movies? Well, pay more attention to yourself and stop trying so hard. Working yourself into a frenzy with busyness that you think impresses others, doesn’t. All it does is blockade others by making you inaccessible to them.

If you’re actually trying to be inaccessible, you are not leader material, you will never be a creative marketing star, and you are probably best suited to run for political office or work in some government or corporate-giant dungeon for thirty years.

Hey, it’s your life! (And odds are pretty good that it will only happen once!) Do you really want to make a difference?

~~~~~~~~~

www.TheWriterWorks.com  

302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

No responses yet

Nov 29 2010

Business Owner’s Most Dreaded Two Words

P A Y     N O W !

F o o l e d   y o u,  h u h ?

(You thought maybe the two words were: %@~&  *#^! ?)

 

Well, consider this: The last thing small or medium-size professional practice or business owners or managers want, is a surprise!

Nobody wants a management or staffing surprise. Nor an operational or equipment surprise.  And –in my lifetime, and discounting the futile pursuit of a winning lottery ticket– I’ve never met or even ever heard of anyone in search of a financial surprise! 

News Flash . . .

Unexpected, unplanned-for immediate

payment is due on the spot!  “PAY NOW!” . . . OW!  

                                                            

Unfortunately, with many (normally till-dipping) hands being forced by sputtering national and global economic crises, financial surprises have become all too common going forward from 2008.

The kinds of trigger fingers that pull off high-pressure instant payment demands are big-time stress creators. 

Listen,” he says into the phone, “your 4pm Friday order requested RUSH delivery; it’s 8am Saturday; if you can’t get here to open your business and pay the $742.37 due, I have no choice but to ship it back and you’ll get it in a week or two!” (AAaaack!) 

                                      

I’m sorry no one told you that the minute you sign this, like you just did, you are guaranteeing immediate cash payment of $27,000.

If you can’t come up with that amount by the end of the day, a warrant will be served requiring payment in full in ten days plus $5,000 in interest, late fees, and attorney costs.

So what’s it gonna be? 27 now or 32 big ones a week from Thursday?” (AAaaack!) 

                                             

The good news is that you have no outstanding delinquencies.

The bad news is that you have only until Friday to produce $38,579.46 in back taxes for the IRS Agents who called to say they’ll be here at 9am sharp.

No, the accountant didn’t know that the prior accountant had been withholding the withholding . . .” (AAaaack!)

                                      

Are you getting ulcers just from reading these? Okay, well, maybe at least a little lump in your throat?

How do you think YOUR customers, clients and patients feel about YOUR collection tactics? Are you leaving them breathing room? Have your policies stretched enough to accommodate today’s hard times?

Are you taking full advantage of the opportunities to strengthen your reputation for being a high-trust, integrity-based, good citizen business by helping out those who’ve been loyal patrons?

People who were there for you when you needed customers, who have returned time and again, who have referred others, who treat you and your staff like members of their community. (To borrow an old slogan from the world’s leading experts in product and service consistency and change just one word: THEY deserve a break today!)

You “OWE” it to them? Absolutely.

                                                                                   

And when you SHOW it to them, sit back and enjoy the magic carpet ride it puts you on! Your business will fly over the competition and never slow down because everyone appreciates a business that proves its appreciation for the business it gets!

No need to give the store away. Simply do what you can to make it easier for your customers, clients and patients to pay for the goods and services they purchase from you. . . the same way you’d like suppliers and vendors to treat you.

We all need to lean a bit on one another these days, and surprise financial demands and pronouncements serve only to short-circuit those opportunities to cultivate and build a loyal following on human values.

Dignity and respect and helping others go the extra mile accomplishes more than shouts, pouts, threats, and late charges. Idealistic and naive? No, realistic and experienced.  

~~~~~~~~~

www.TheWriterWorks.com  

302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

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Nov 28 2010

What Song Is Your Business?

Here you are, set to your own music, on a blog platter:

THE GREAT

                                   

SPUNK & GUMPTION

                                   

RECOVERY INITIATIVE

                                     
Looking back into this site’s archives, I ran across a couple of posts I wrote titled, What Sport Is Your Business? and What’s Your T-Shirt Say?” Both are still timely and both are worthy of your quick review — if you actually get through this post!

                                                              

An hour later (after looking back on those earlier posts), I found myself sitting in a parking lot playing with my new satellite car radio, and noticed a string of song titles that seemed to accurately (and often humorously) describe many past, present, and future business situations.

Here’s a sampler to kick your brain into gear enough for you to come up with your own songs that best represent your past, present, and future business (and yes, believe it or not, all of these were once big hits!):

  • Spooky

  • Those Were The Days

  • These Are The Days

  • Let It Snow

  • Let It Rock

  • Let The Sunshine In

  • Just A Dream

  • Dreams

  • Dreamin’

  • Trouble

  • Rescue Me

  • Slow ‘n Easy

  • Thin Air

  • Over My Head

  • Sailin’

  • Step Right Up

  • Animal Rights

  • Comin’ Under Fire

  • Up Against The Wall

  • Gone

  • It’s A Grand Night For Singing

  • Bad Luck

  • Hey Hey Hey

     . . . Add your own here:___________

                                            

Good job! Next, let’s start to explore if where your business is right now is where you want it to be. How did it get to this point? When you started it or picked it up or inherited it, did you infuse piles of energy and time and money into it? Are you still doing that? If you stopped somewhere along the way, when? Where? How?

Are you still “stopped”? (or pretending not to be, even though you know you are?) 

HOW are you choosing to stay there— stagnant, dormant, status quo? (In other words, what specific steps have you chosen to take, or are continuing to take every day, that have left your competitors little choice but to pass you by? What are you willing to do about that right NOW? What CAN you do right NOW?)

Where’s that spunk and gumption

that you started with?

                                                                                    

It doesn’t take a fat bank account or 20-hour workdays or “breakthrough technology” to be able to pick up most businesses that have grown lethargic or have quietly given in to our stress-breeding economy in order to turn things around and/or get re-focused.

It takes acceptance of where things are, determination to get things moving again, recognition that it’s all a matter of choice and leadership (employee leadership, industry and market leadership, customer service and community leadership), and re-ignition of that burning desire to succeed to make it all work.

Can you? Of course you can. You got this far didn’t you? You’re reading this blog post, aren’t you? You want to, don’t you? Then, do it! Stop listening to negative, woe-is-me songs in your head (and on the radio!), and replace them with positive, upbeat tunes.

HOW?

Just CHOOSE to change the channel!

                                                   

Disney wasn’t far off base when he had

The Seven Dwarfs sing “Whistle While You Work!” 

 

~~~~~~~~~

302.933.0116   Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

No responses yet

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