Archive for the 'Management' Category

Sep 22 2010

ACTION ATTITUDE

Write that book!

                               

Sing that song!

                                         

Change that battery!

                                      

Txt that msg!

                                         

There is no such thing as the right or wrong

time to take a step on your own behalf.

You are after all, the only one who will take a step on your own behalf. Oh, you no doubt have others who will get up to bat for you, and fill in when you’re preoccupied or not around. But –in the end– you are the only one who understands you (or has the potential to) and the only one with a clear vision of your business pursuits.

That translates to you needing to cultivate, practice, and boost your Action Attitude daily. Having a bias toward action doesn’t mean you need to adhere to some maniacal schedule of rushing from one thing to another 25 hours a day (and the clue to whether you fit this madman-paced lifestyle is wishing that you had 25 hours in a day!).

Making an Action Attitude be as important an ingredient in your life and your business pursuits doesn’t mean always being on your toes; it means always thinking on your toes.

Except perhaps during a ceremony, a religious service, or on the line of scrimmage before the ball is snapped, some action is always better than no action! 

Having a bias toward action means always thinking and deciding in favor of forward motion regardless of delays or disarming or frustrating circumstances. It means never being lazy, except maybe on vacation. Action combined with trust is the foundation for leadership that makes a difference. 

No one travels to happiness or success by standing still. Why? Well, besides the obvious, it’s worth remembering the basic tenet of Gestalt-based teachings, that happiness IS the journey and success IS the journey. It is not a place to end. It is the process of getting there. We make that process happy and successful by having an Action Attitude.

I recently read someone’s business mission which stated in part, “Success starts with education followed by motivation.”

Not in this lifetime. Not in this country. And certainly not in the business world.

Success starts with an Action Attitude.

And as we all know from stories of the world’s greatest entrepreneurs, that their accomplishments had very little –if anything– to do with education.

Now, don’t all you teacher-types go getting your bowels in an uproar. I consider myself an educator as well as a writer and business coach. I taught part and full time college for 13 years. I designed and delivered management training workshops for 20 years. Educational achievements have little to do with life or business success.

My happiest and most successful students were typically lousy test performers with great drive, ambition, and a burning desire to make their ideas succeed. Most dropped out of formal classes and worked their way into experience levels that they parlayed into building and growing their own enterprises. Most have made a real difference in business, and with charitable contributions.

Winners don’t dwell on either the starting line OR the finish line. They pay attention to concentrating on each step they take. So having an Action Attitude means first and foremost being tuned in to “the here and now” present moment, every passing moment, as much as possible, throughout as many waking hours as possible, each day.

It is an Action Attitude focus that produces meaningful

and satisfying lives and productive, rewarding businesses.

931.854.0474 or Hal@BusinessWorks.US

Thanks for visiting. Go for your goals! God Bless You.
 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 
Make today a GREAT day for someone!

5 responses so far

Sep 21 2010

BRANDING BREVITY

It’s supposed to be

                                            

7 words or less, but

                                    

look what just 3 can do!

                                                                              

Take this 125-SECONDS business creativity stimulation test!

 

When you set out on the path to developing a branding line, slogan, themeline –whatever you want to call it– marketing experts suggest targeting seven words or less. Sounds easy until you realize they also prescribe that the seven words tell a story with a beginning, a middle, and an ending . . . oh, yeah, and by the way, be persuasive! Yikes!

Well, in case you’re not word-challenged enough (and willing to admit it) that you decide the best route is to find yourself one of those marketers of few words to create your verbal image, here’s a simple creativity stimulation exercise:

Allow yourself five seconds of what I call “Freefall Thinking” for each of the following 25 three-word sets.

(Yes, I know that’s a whole 125 seconds out of your life, but what the hey, you’re an entrepreneur who takes reasonable risks, right? So go for it! You might surprise yourself!).

Be aware that each three-word set could be a book title — so don’t dwell on any one of them. Breeze through the list as you scribble notes to yourself, but do make a mental note of appreciation for how MUCH each three-word set can conjure up in your imagination. 

Jot down (yes, on a real, live piece of paper) the first thing about your business that comes into your mind as you read each line. No you will not be required to pass these papers in; you can stick ’em in your pocket for 21 days though, and rest assured that your notes will make  you think of something VERY exciting!

Ready. Set. Read and Jot!

  • Get it done!

  • Girls are smarter.

  • World Wide Web.

  • Not Enough Time.

  • Walk this way!

  • You have cancer.

  • New and Improved!

  • Work. Work. Work.

  • It’s A Boy!

  • This won’t hurt.

  • Take it away!

  • Make it count!

  • I Love You.

  • Tow-Away Zone.

  • One More Round.

  • Up in smoke.

  • I Pledge Allegience.

  • Take a vacation!

  • Dog Day Afternoon.

  • Wine. Women. Song.

  • Around the world.

  • I don’t care! 

  • Aw, come on!

  • Health and happiness.

  • Benefits, not features!

 

And the winner is . . . you.

There is no scoring here. Oh, I know that’s a terrible thing for you to have put yourself through and not have some way to rate your performance. The point is that you know how hard or easy this 3-word expression association test is for you.

And you know better than anyone whether you need just a little fine-tune coaching, or to dump the whole task in a competent lap and walk away because it’s too time-consuming, or that you get it and you’ve got it, and you’ll do it yourself!

If you really do this exercise, you will:  

A) Produce some awesome idea that will have major impact on your business, and maybe even your life! (No joke about the 21 days!)

B) Prove to yourself that you really DO have a way with words and should start attacking that 7-word themeline on your own or  

C) Underscore that you are a disaster with words and creative verbal expression and it might be a very good time to start shopping around for one of those marketing wordsmith wizards.

 

www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.
 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 
Make today a GREAT day for someone!

One response so far

Sep 20 2010

The Inner Game of Business

Seeing Yourself Win

                                 

At Business,

                                        

Makes It Happen!

(And when you can make it happen, you can make a difference!)

 

Yes, business is a game.And let’s face it, there’s probably never been a more exasperating, more struggling time in American history than right now to try and launch or rocket-boost a business. The economy is in shambles and continues to sink daily.

It is unfortunately only going to continue to get worse until something more substantial than lip-service is paid to the stimulation of small business job creation. This will take real and significant tax incentives extended to entrepreneurs. Small businesses that have been laying around for years are the economy’s engines, but new entrepreneurial enterprises are the fuel!

New businesses create jobs. Job creation is (for the zillionth time on this blog site) the ONLY solution to our ever-sinking economy.

The Administration lacks business experience and knowhow to the point of patheticness (even if there’s no such word, that’s what it is). 

To have even thought that “stimulus” (tax dollar) money for corporate giants was the answer, is both naive and dumb.

To think that the nonstop reckless spending patterns being flaunted by government, and that politically-motivated tax increase and ill-conceived healthcare proposals represent an answer, is pure lunacy. They simply serve to compound the financial collapse of those very businesses that hold the key to revitalization.

How does an entrepreneur with a new venture face employee healthcare requirements and increased taxes with every innovation that has the potential to create jobs?

Competitive businesses (are there any other kind?) are beating each other’s brains in. Strategic alliances and collaborative efforts have made valiant efforts to rise above the fray — trying to cooperate, lock arms, hold hands, and march shoulder-to-shoulder was a nice diversion as times got tighter, but those are just new game applications. They don’t change the basic free-market-enterprise-doing-business-to-make-a-profit game!

And what else is business for but to innovate, create jobs, and make a profit?

Social reform? Sure, that’s great when it’s affordable.

History has proven at every turn that social causes underwritten by businesses that stand solidly on strong financial foundations are more successful than those causes underwritten from a position of weakness.

How can you truly help less fortunate people and causes when you are struggling to pay your own bills? Charity must come from the heart, but effective large-scale charity must also come from financial strength.

The bottom line remains that it takes sales to produce revenues and it takes revenues to pay overhead and open the door to profits. The problem with all this is that government controls strangle business sales initiatives. And corporate bailouts were a failure-ready-to-happen before they ever happened. Their sole accomplishment was to increase the deficit by adding more debt.

What options are left? If you own or run a new business (since 2001), your best option is to make a winner of your business by seeing it be a winner every day and every night, every waking hour possible (after personal, family, spiritual and community time).

That means closing your eyes and “seeing” the customers you want coming in your door or to your site. It means imagining each growth step taking place, including employee loyalty and leadership development, bank deposits being made, bill payments becoming a minor event, investments in operations and job creation zooming. Then, fully supporting the charity of your choice.

Every great athlete and sports psychologist will tell you that seeing yourself in your mind as a winner, doing winning things in winning ways, produces victory. It’s no different for business owners, except there may be more diversions to deal with. But when all is said and done, you become what you think about, and so does your business!

Try it. Be Tenacious. You’ll like it. It works. 

# # #

931.854.0474     Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals!

Make today a GREAT day for someone!

2 responses so far

Sep 18 2010

BUSINESS JOURNALS WIN BUSINESS

Daily Notes or Recordings

                                                 

Work Wonders With

                                                 

Business Pursuits 

 

They heal damaged ventures and egos. They explore new ideas and avenues of strategic planning. They reveal new awarenesses and cultivate creativity. They stimulate innovation and fuel productive relationships.

They save time, money and effort. They reduce stress and soothe neurological systems.They need never be shared with anyone. They don’t take more than 3-5 minutes a day.

                                                                                                       

No, “They” are not vitamin supplements or exercises or illusionist tricks. “They” are journals. When you keep a journal, you open yourself up to all of the above opportunities.  

Do they REALLY work? Yes. I have dozens of business (and personal) journals on my shelf. Referring to them and the notes I’ve made has accomplished everything noted in the opening paragraph, and more.

A great many college and management training session students I’ve prescribed journaling to, have told me it was the single most valuable tool they ever learned about and used. It can be a combination savior and rocket booster for any entrepreneur or small business owner or manager. It can be a major career and personal/professional development tool for anyone, regardless of business attachments. 

The best part of keeping track of my daily thoughts in writing –besides teaching me more about myself and my life and business choices– is that once thoughts leave my brain and travel down my arm and into my fingers and through my pen and onto paper, I no longer need to carry them around in my brain.

                                                                                                   

Once my thoughts are sitting in a notebook that I can pick up and look at anytime I want; there’s more room in my brain for focusing on what’s important that’s going on here and now (instead of recreating and resurrecting past experiences or worrying about or planning for or fantasizing about stuff that’s in the future, and that may never happen or show up anyway).

                                                                        

I can tell you firsthand that there’s no better investment of time you can make, over time. And your potential ROI paybacks can be staggering. On top of all that, it’s free!

                                                                    

Getting started . . .

1) Make the commitment to yourself that you will try it faithfully for 21 days in a row.

2) On every left-hand page, put the date. Across the top write “WHAT HAPPENED” and proceed to jot down an objective, rational, report of some incident(s) that occurred or thoughts or ideas you had.

3) On every facing right-hand page, write across the top “HOW I FELT” and proceed to editorialize, offer opinions, be biased, express your “take” on whatever is represented on the left-hand page.

                                                                              

What kinds of entries work best . . .

An idea. A thought. An observation. A word. A sentence. A paragraph. A diagram. An example. A poem. A drawing. Scribble. Your goals. Goal progress. A doodle. Spit. A coffee stain. Whatever is taking up valuable think space that you don’t want to forget, but that’s getting in the way of immediacy.

Does it have to be in writing? Can’t a laptop serve the purpose? Historically, writing stuff down on paper has always worked best. Tape recordings are next best. Laptops do not offer the same impact value. I really recommend to put it in writing on paper in a (preferably) bound blank book or (second best) bound notebook. (“Bound” because removable pages encourage time-wasting second thoughts, and nurture perfectionism, which is not productive.)

Stop worrying about how pages will look and put stuff down. Something (literally any thing) every day is better that writing volumes once or twice a week.

Keeping track of your daily thoughts may feel awkward at first, but reviews over time will prove that you have created true value from nothing, and serve to demonstrate how really smart you always thought you were but never had a way to back up your convictions. And who knows? Maybe it will end up a best-seller or full-length movie! :<)

Serious: Do it. Start today.

 

www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.
 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

One response so far

Sep 15 2010

FAMILY BUSINESS CONFLICTS

When tug-of-wars threaten 

 

 

family business . . .

                                                                                                                                                                     

call TIME OUT!

Not to act is to act… Not to stop the roller coaster long enough to raise the issues (and question yourself), puts you out of control!

                                                                                                                    

Conflict is inevitable in any business. But eliminating conflict can destroy a business overnight because it pulls away the blanket of trust and blocks the path to innovation all in one fell swoop.

The goal needs to be to manage conflict productively, not chase it away. Properly managed conflict can breed creative thinking, mutual respect, and boost business growth.

If you want to get technical, some organizational development experts and behavioral scientists would insist that the inability to manage agreement is a far more critical issue to address than the inability to manage conflict.

Experience with hundreds of family businesses though seems to dictate that where conflict is present, manage that first. It’s hard to agree to much of anything once fists are flying.

__________________________________________________

Start by questioning yourself >>> What do I need to do when a conflict issue is critically important to me but not to others? >>>Am I inflating or accelerating an issue and making it worse than it really is? >>> How important is it for me (and for me to help others) to speak up, and not “hint”? >>> For issues that are critical to others but not me, can I mediate better with active listening and questioning?

_____________________________________________

Here are some quick-fix rules of thumb that can lead you out of the dark tangles and into the sunlight:

1) Be willing to listen more. Ask the presenter(s) to slow down so you can write down a bullet list of items he/she/they want to deal with (When you do this, you slow down the attack potential and reduce the odds of getting overwhelmed with a bombardment of unrelated issues. When it’s agreed that the list is complete, ask for help prioritizing it, then focus on #1 only until it’s resolved, before moving to #2, etc. Divide and conquer the issues.

2) Stay 100% focused on the issues and on behaviors, not on the individuals themselves or their personality defects or character traits.

3) Resist being defensive or attacking back. Rebuttals only stimulate more rebuttals. Even if you’re right and win the battle, you can lose the war.

4) Be pleasantly direct about expressing what you want and feel. Use assertive language that respects others and their rights, that is objective and clear. More use of words like “I” instead of “you.” If things get heated, call TIME OUT! and follow with statements like “I came here to discuss, not argue” and “I want to know your feelings about this” and “I want to hear your position on this.”

5) Practice substituting the word “and” for the word “but” when trying to work through differences [“I agree with your thinking that we need to increase sales, but I think how that happens should be the responsibility of the sales department” is NOT as effective as “I agree with your thinking that we need to increase sales, and I think how that happens should be the responsibility of the sales department.”] Words like “but” (and “though” and “however” which are simply polite “buts”) serve to discredit…whereas “and” suggests a process of building on a mutually agreeable idea.

To deal effectively with another person’s anger, you must –above all– not get hooked by it.

Second, accept it as belonging to the other person.

Third, affirm the other person’s angry feelings as real, and that you hear and understand them.

Fourth, acknowledge that you may or do feel defensive, and state clearly how you feel about having any anger directed at you.

Fifth, ASK for clarification, for examples, for diagrams; diagnose the cause — take it apart piece at a time.

Sixth, renegotiate the relationship.

 

And remember what grandma used to say: If at first you don’t succeed, try, try again.

(or call or email Hal -see below- for some free pointers)

Resolving conflicts? It’s always worth doing. It’s your business.

 

 

302.933.0911 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

One response so far

Sep 11 2010

Entrepreneurial Confusion?

A Time To Yield To Experts.

 

There’s light at the end of the half-full glass, and no end in sight at the half-empty one! And you thought you were in a tunnel? Maybe you are. Maybe the glass is sitting empty on the shelf, or maybe it’s so full, it’s spilling over the top. Maybe that tunnel is one-way.

Confused yet?

How sure are you that your branding and marketing messages are not equally confusing to your customers and prospects? If what you are saying to your target market about your business is not transparently clear, you lose. Period.

                                                        

Many entrepreneurs mistakenly believe they’re great marketers because they have a great idea. They think they can write great slogans because they’ve spent years getting back pats from warm, fuzzy, encouraging friends and family.

                                        

The problem with this is that support like that unwittingly lends credibility to the incredulous, and the entrepreneurs involved take the tacit approvals as further encouragement to pursue their hair-brained schemes and lunatic ventures. It fuels their ego fires.

And, yes, some of those ideas truly are gems–diamonds in the rough–and family and friend nurturing can lead to ill-founded yet awe-inspiring optimism that ultimately anchors many successful new businesses. 

BUT, if you’re confused about how to best express your business thoughts in a captivating manner, imagine how confused those you seek to captivate might be?

The vast majority of small business marketing messages are misdirected, convoluted, not memorable and overly braggadocio.You know the ones who thump their chests . . . 

“We’re the best, the greatest, the finest and most quality-conscious, the most economical, the most customer service conscious, the oldest, the largest, the most traditional, the most modern, the most forward-thinking. We’re the good ole boys. Our family business tradition goes back to the Ice Age (Stone Age?). We’ve been on the Internet since 1999. We support our community. We back up our promises. We guarantee our work. Count on us. We do it all!”  

                                                                         

WHOOP-EE for you, but sooo what? Nobody cares!! 

Being a positive, optimistic, and exceptional  business leader means recognizing that the customer IS always right WITHOUT– short of physical threats or violence--EXCEPTION. Successful businesses literally REVOLVE AROUND the customer.

Successful entrepreneurs are those who fully grasp and understand the need to nurture everyone (customers AND employees AND suppliers) around them in addition to their product and service ideas.

                                                                                         

SUCCESSFUL Entrepreneuring…

  • The successful business entrepreneur functions from a position of strength, but recognizes her or his limitations and takes steps to shore up those areas with other’s strengths. 

  • The successful business entrepreneur sees people (as well as his or her idea) as the business’s most important asset.

  • She or he makes a conscious effort to be positive, optimistic, straightforward, appreciative, and motivational in EVERY single encounter with EVERY person EVERY day. . . exercising authenticity, giving full attention, respect, empathy, and providing solution direction guidance. 

  • This means understanding that being genuine 24/7 is not necessarily an easy behavior, but that behavior is a choice. 

                                                               

Delivering confusing messages to a target market can be worse than delivering no message at all. People will not easily or quickly forget marketing message mistakes. So marketing is just one more place to recruit and rely on professional skills.

An experienced outsider will almost always do a better job of clarifying direction and eliminating marketing message confusion than the business creator.

 

www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.
 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 
Make today a GREAT day for someone!

No responses yet

Sep 07 2010

BUSINESS BUSYNESS

“I’m too busy for you!”

 

(Translated: “I’ll never be a leader because

I don’t really care about anybody else!”)

 

Is “I’m too busy for you!” the verbal or nonverbal message you might be putting out to others?

I just read a promotional endorsement written by someone I know who, years ago, I used to respect. He starts out his explanation of why the particular newsletter he raves about is one of a very few that he actually makes time to read. He opens his statement by saying:

                                                                              

“I’m busy — painfully busy, so

I’m stingy with my time…”

                                                               

Pull-eease! Who cares? The source, though, may want to know that comments like this scream of the kind of personal frustration known to have led many to depression and isolation.

It would be viewed by not a few psychology professionals as the monolithic signature of an individual who has deep fears of experiencing any forms of intimacy with others.

“Intimacy,”defined by ground-breaking Gestalt Psychology authors James and Jongeward, “is free of games and free of exploitation. It occurs in those rare moments of human contact that arouse feelings of tenderness, empathy…genuine caring…and affection.” 

Businesspeople are not immune to these kinds of connections and cannot hide behind “business” as if it were a protective shield. But many don’t know that they’re doing it. It may be going on for so long, that it feels natural to be a “workaholic.”

Some may say, why interrupt my career mission to get close enough to someone who will want me to pat their hand when they have a crisis? Dealing with other people’s crises slows me down and forces me to sidetrack.

                                                                          

Much has been written in the literature of Gestalt and Reality Therapy about those who play the “Harried Executive” game in life and business.

These are people who define themselves as “overwhelmed” and “overloaded” and “swamped” and “up to my ears…”

They make themselves too busy to have to spend any genuine quality time relating to others.

                                                                          

This is not a healthy mindset, but it is often masked by offering token attentions and participating in general socializing. It frequently requires professional counseling and coaching to move this type of behavior beyond the personal relationship barricade the person has set up for her or himself.

That you might be conveying to others that you are too busy for them, means you are close to the edge of the abyss that forecloses on many of life’s most valuable opportunities.

“I’m too busy” type statements can also be taken by many to mean:

                                                                       

“You’re worthless to me;

  get out of my way!” 

(Can there be any more insulting an attitude to communicate?)

                                                                              

Can you, or anyone who works with you, actually afford to practice being too busy, never mind flaunting it as in the above example?

Time is our most precious and cherished commodity. Of course we need air and water and food and clothing and shelter, but time is what drives those needs.

                                                                      

One of your grandparents no doubt once told you that “Time and tide wait for no man” (a statement that predates modern English and whose authorship is ascribed to St. Marher in 1225) and that “No man is an island” (attributed to the Englishman who was proclaimed the greatest of all metaphysical poets, John Donne, 1572-1631). 

                                                                  

Surely you’ve heard those statements somewhere? Maybe they are worthy of re-considering from time to time.

What kinds of nonverbal “I’m too busy” messages could you be sending out? Arms and/or legs crossed defensively in meetings? Parentally looking over the tops of your glasses at other’s suggestions that seem too time-consuming?

You keep checking your watch, the clock on the wall? You keep checking for text messages? You keep reading emails while someone is speaking with you? Do you walk ahead of others you’re speaking with, or shoulder to shoulder?

Do you pick up the phone and dial when someone approaches you? Do you put off invitations to family gatherings and neighborhood events, or show up to smile and handshake a few people and then slide out the side door when others seem preoccupied?                                                                    

You may want to listen to yourself more…and, hey, check out that great smile of yours in the mirror once in awhile!

   

 302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

4 responses so far

Sep 05 2010

LABOR DAY

Not all work is labor.

                                  

Not all labor is work.

                                           

(A short post for bosses to copy and leave

 anonymously at certain workstations)

                                               

Is it true that some of us are lucky enough to be working for pleasure as well as pay, and that some of us labor for love alone?

If you fit either of these categories, like keeping your eye on the ball when you’ve got a beer in one hand and popcorn in the other, or finding out that your closest relatives are all in jail, it’s sometimes hard to realize that the vast majority of workers reportedly hate their jobs. 

Certainly more people could be happy at work, don’t you think? It doesn’t take a teenage Blackberry txtmsg scientist to recognize that those who are miserable with their jobs need only make the choice to click the channel in their brains to another station, and refuse to choose to get themselves “downed-out” about the tasks at hand. Check your misery level.

Motivational guru Zig Ziglar always used to point out that when you have a job –any job– odds are pretty good that you also are getting paid for your time and effort, that you likely have some kind of benefits, that you can usually count on heat or air conditioning and a roof over your head, that you get lunch time off and possibly a coffee break or two, that you can usually socialize a bit with others, and that you get some kind of recognition for exceptional performance. Well?

                                                                                                                     

So, what’s the bottom line?

                                                   

If you think your job is strictly labor, think again. Could it be that you are perhaps choosing to see it that way? If you’re bored or fed up with work that is no longer challenging, have you brought that to any one’s attention?

Does your boss know that you are on cruise control? Does you boss know that you are capable of more responsibility? Speak up woman! (or man!) Take the risk to say how you feel. 

What’s the worst that can happen? Do you think any boss in the world would fire you for asking for more responsibility or a more challenging workload? It’s not going to happen. Get the thought out of your head.

Choose instead to see that a request like this will light a fire of awareness under your boss and prompt you to earn the consideration you deserve. Don’t package your request with a pricetag!

As much as business owners love hearing employee requests for added responsibility, they hate hearing requests for more money. Let the compensation issue go with the flow.

Present your ideas for how and why you can and should be allowed to do a better, more productive job . . . and leave the salary/benefit issues up to the boss. Your performance will get you recognition and added pay. In case it doesn’t, consider connecting with my friend Angela Current, professional resume writer and career and interview coach at www.classicresumes.com for help!

                                                                                               

Performance goes MUCH further than bitching.

Choose to perform. Watch what happens!   

                  

# # #  

302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.
 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

No responses yet

Sep 04 2010

The Customer Cusp

Is There a Crack in Your

                                                                     

Business Liberty Bell?

                                                                                                                                

Dear Ship Captain:

Maybe your people were never at liberty to learn how to hold on to customers when economic seas got rough? No, bungee cords are not the solution! Giving your people the freedom and incentive to learn is the solution. Why now when every penny counts? Because every customer counts! And the bigger the waves, the more widespread the sense of panic — for your customers and customer businesses as well as for your own.

Your customers may not be in the same boat 

. . . but they’re in the same boat!

                                                                                 

This of course doesn’t apply if you’re working in a cushy, tax-dollar-supported government position — one of those newly-created jobs we hear about that are simply adding to our catestrophic national debt. (Sorry, had to get that dig in because, regardless of who did what to whom or who blames whom, the fact remains that those artificial “new jobs” are a large part of why things are the way they are.)

Bottom line is that you have to know that being in the same boat as your customers (and your neighboring and affiliated businesses) translates to the need for teamwork in order to survive in storms, and help ensure that every one’s rowing in the same direction. (You’ve seen the Olympic motivational poster: TEAM…Together Everyone Achieves More. It’s true in business too!)

What can you do about weathering this storm

beginning first thing Tuesday morning?

                                                                             

How can you take a firm foothold of quiet leadership? How can you promote and foster teamwork between your own unsteady business and your nervous or floundering customers who may be on the cusp of giving up their loyalty to you, in favor of less expensive products and services?

                                                                                          

The first answer: SET AN EXAMPLE. Show your employees and your customers (and other businesses) how to lead your common interests out of the darkness. Sure you have a vote in November, but that’s 60 days away and, even with sweeping changes, it maybe another year before any entrepreneurial-job-creation relief surfaces. (This may help you get started: http://bit.ly/bo3ZJy)

The second answer: FIRST AID. Give your staff a “refresher” crash course on how to trip over yourself trying to delight every customer and every prospect. Keep reminding them to treat every business visit and contact the way they would want their closest family and friends to be treated. Make sure that “The Customer Is Always Right!” is not just a token expression.

Check out an A-1 classic customer service training video entitled “Give ’em the Pickle!” with Bob Farrell http://bit.ly/gD1b6

Develop an incentive planor program that rewards exceptional customer care efforts. Keep in mind that cash is not always the best or most sought-after reward. Read up on Maslow’s Hierarchy of Needs motivational theory; it works. Start with Net MBA:  http://bit.ly/mKk7D Scroll to “Implications for Management.”

The third answer: LONG-TERM CARE. There are many competent training organizations that specialize in customer service and customer relationship development and management that you can contract with for ongoing or quarterly session programs. Annual and semi-annual efforts are a waste of time and money. Here are two of the best resources to contact: 

Consider a customer-centric “Train the trainer” style leadership program from an organization like TBD Consulting (contact Jonena Relth) www.TBDConsulting.com for options that can bring your designated human resource person up to speed to be able to run ongoing in-house programs.

Another strong alternative –and one that can work independently or in concert with a program like Jonena’s– is Pro-Star (contact Meredith Bell) www.ProStarCoach.com –an exciting new way to provide every employee with their own individually customized computer skill development training and follow-up program, one that also allows for each participant to communicate regularly with her or his hand-picked skill development support team. 

                                                                                                                                                                          

www.TWWsells.com or 302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.
 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 
Make today a GREAT day for someone!

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Aug 30 2010

DECISIONS, DECISIONS . . .

First and third OR

                             

first and reverse?

                                            

Given the enviable place to have runners when you’re up (first base and third base), you might think tonight’s post is another baseball story, or first down and a reverse hand-off in football . . . Sorry, sports fans: This one’s about an unusual car, and your unusual business decisions . . . but that’s getting a step ahead; let’s get back to the car. 

I once had a choice of gear combinations for a car I was purchasing. I needed something to get back and forth to college, back and forth to work, and back and forth to parties (some things never change!). A friend of mine, Joe, had THE car for me!

It was an all-black 1954 Sunbeam Talbot 90. Now you may think that sounds like it should be on  the kitchen counter for blending your okra and lima bean smoothies, but it was a car — a classic luxury vehicle in England in its heyday.

It had a sunroof, leather interior, rumble seat, running boards along each side, a hidden pull-out bar in the back, fog lights, six hidden compartments, and barely a mark. It was only a few hundred dollars “because it had a little gear problem,” but “had to be seen,” Joe said. He was right. It was a dream car. Almost.

The “little gear problem” meant I would have to make a decision. I could have only first gear and third gear, OR only first gear and reverse gear. Hmmm. First and third meant revving the thing up to 20-25 mph (which sounded like a dozen weedwhackers in flight), and then quickly “pop” it into third gear (it had “Synchromesh” for gear shifting with some ease) and cruise along, having completely by-passed the missing second gear.

OR . . . I could have first gear and reverse gear – always a good thing, said Joe, in case I ever needed to back up! I asked about speed, but was advised that “something had to go” and I could only have one or the other. With first and reverse, I would of course be able to parallel park, and get out of sticky situations (a date’s driveway?) without having to get out and push.

I could floor it in first and get to the weed-whacker noise level, then pop it into neutral and coast to a crawl, then pop it back into first and floor it again, etc. I took first and reverse. My decision didn’t please a lot of other drivers, but I couldn’t imagine never needing to go backwards.

Has your business been forced to go backwards in this economy? Were you prepared for it? Were you barreling along going forward when you first saw the telltale signs of government incompetence rewarding big dumb companies for doing everything wrong instead of smart small businesses for doing things right? Did you have to shake your head like a wet dog? Are you still?

Decisions that plan for future disaster (building an underground bomb shelter, investing in emergency crank-up radios with every news item about increased awareness of terrorist “chatter,” taking a loss on eBay for your world series ticket options for the Cubs and the Mets) are not always the best to actually implement, but thinking through contingency arrangements is always a good thing.

Developing an exit strategy for a brand new business is like having a pre-nuptual agreement. It seems like a stupid negative influence at the moment of highest positive attitude. It flies in the face of gut instinct. But it is not a bad idea, and it will almost always be of primary concern to any person or entity who is investing in the new business. 

Leave your self and your business “wiggle room.” You may not need to build a bomb shelter, but you’d better know where to go  and when if the business/market/industry or profession you’re involved with, or your state/region/nation continues to step deeper into an economical abyss. Have a plan. Keep it in your pocket. But have one. You might need to back up a little some day. 

Failing to plan is planning to fail.

 

302.933.0116    Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.
 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

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