Archive for the 'Management' Category

Jul 14 2010

WHISTLING ON THE JOB

Be Happy…

                                   

 Don’t “Work”

                                                                    

     Whatever kind of work makes you feel happy is the kind of work you need to be constantly moving toward and doing more of.  Because when you do what makes you happy, you’ll perform with greater confidence and competence. You’ll also never tire of it, and guess what? You not likely to ever think of it as “work.”

On top of all that, doing work that makes you happy has long been proven to lower your blood pressure, reduce stress, and lead to a happier, healthier existence . . . mentally, emotionally, physically, financially, and spiritually. What’s not to like about that?

     Okay, so how to get started?  First, don’t pile all kinds of excuses in your face. You think because you own or manage a business, that you’re hooked into a slot you need to stay in to keep things moving? Nonsense. You’re no different than anyone else if you’re doing daily tasks that make you miserable. You need a target. Maybe, if you’re the boss, your target is moving. So what? You’re a mover to start with or you wouldn’t be the boss!.

     So take a deep breath http://bit.ly/bo3ZJy and begin by clearly defining as exactly and specifically as possible what kinds of work make you feel most upbeat and positive and rewarded. Write this little bullet list down on paper. Try to avoid generalizations and generalities. You might want to carry your list with you for a day or so and edit it as new ideas come and go.

     You can’t tell where you’re going if you don’t know where you’ve been. So next, take a little inventory of where you are and how you got to where you are. This doesn’t need to be a memoir or autobiography. A couple of concise sentences should do the job. Be sure to include a one-liner that describes what kind of work you’re currently doing. If you’re the boss, itemize the parts of the job you hate.

Now you need to step back and become Judge Judy.

                                                               

     Look critically and suspiciously at where you are, where you’ve been, where you want to go, and –BANG!– what’re the roadblocks you’re choosing to hold yourself back. Don’t give yourself excuses for why you haven’t done something sooner or why you think you can’t . . . deal with the roadblocks. What are they? How many? Priority rank?

     Hey, you’re doing great! You read this far so it proves you care enough about you to get the genuine you on track with where you need to be, doing what you most enjoy, instead of continuing to choose self-destruct no-outlet paths for yourself. Pat yourself on the back. Now take a good long hard look at how far you are from where you want to be and then decide the most workable route. Plan for detours.

     Pulling up stakes and moving to a hammock in the Costa Rican jungles may not be the best answer. But the bottom line is that you are the only one on Earth who knows what the answer is. and the only one who can decide how and when to proceed.

                                                                

You control you.

                                                                 

     Short of perhaps physical threat, no one else can reach into your mind and force you to behave in certain ways. And no one under any circumstances can control the way you think, besides you. So what are you waiting for? If you’re not happy with your job or tasks you’re doing, start choosing to do something about it. If you’re happy at work, it’s not “work.”

www.TWWsells.com or 302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You. God Bless America and our troops. “The price of freedom is eternal vigilance!” [Thomas Jefferson]  Make today a GREAT Day!

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Jul 13 2010

Self-Awareness—> SALES!

What I am learning about

                                  

me right this minute is…?

                                                                               

     A scene from my new novel manuscript traces its roots to my professor years when I would challenge students 5-10 times per class to complete the blank ending to the statement: What I am learning about myself right now is . . . ?”

     The repeated question and the answers, no matter what they are, or who offers them, achieve two primary objectives for human growth and development:

1) The question itself literally forces increased awareness of the present (here and now) moment, which is of course the only true reality, and

2) The answers force increased awareness of the self.

     “Why would I want to know more about me?” is a question often offered in response to the question. And the answer to that one is that the more each of us knows about ourselves and what it is that makes each of us “tick,” so to speak, the better equipped we are to more easily relate to and communicate with and understand others.

     In business, increased self-awareness translates to exceptional sales and exceptional customer service. In management, it is the cornerstone of true leadership. In life, it is the key to human authenticity.

     So, let’s backtrack here a minute . . . increased awareness of the present moment. Is there any other? Are not the past and future moments we tend to dwell on and worry about simply reservoirs of fantasy? They’re not here now.

If the moments are past, nothing can be done to change them.

Though memories can be educational and also soothing, when we reach the point of dwelling on them, we are pushing the emotionally unhealthy envelope of make-believe, and losing sight of what’s right in front of us.

If the moments haven’t come yet, they may never.

Expectations can be fun, but they also breed disappointment.

Planning is an important function for all humans, yet when we reach the point of worrying about what hasn’t yet come. we are pushing that emotionally unhealthy envelope of make-believe — also losing sight of what’s right in front of us.

                                                           

     So there you have a gourmet serving of reasons to want to be learning as much about your self as you possibly can. When? As many waking moments of your day-to-day existence as you can muster. The financial, emotional, mental, physical, and spiritual ROI (Return On Investment, for our non-business-minded visitors) can be astronomical.

     You needn’t look far for great achievers in every walk of life who have strongly endorsed or who presently do underscore this thinking. Will you? What does it take for you to make the choice to open this focus? What are you learning about yourself right this minute?     

                                                                           

302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT Day for someone!

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Jul 12 2010

Living on the edge . . .

You’re the boss, but 

                                                      

are you a happy camper?

                                                      

     If you’re not a professional athlete and you need energy drinks to keep afloat, or nine or ten cups of coffee every day just to stay alert, on track, and in control, you are definitely not a happy camper.

     You are fighting with yourself and not sleeping much.

     But you’re not alone. You definitely don’t want to hear the latest findings about unhappy work situations, depression, anxiety, stress, illnesses, accident-proneness, and insomnia.

     Just know that the numbers are staggering enough to underscore that you’re in good company, or perhaps bad company as it may be (?).

     Just an awareness of how common these issues are should prompt you to pursue your options.

     But odds are —like a student I remember telling me didn’t think he had enough time to take my time management course — that you continue to manage to sidestep alternative ways of thinking. What’s that “Got Milk?” thing? Uh, got excuses? 

     Sidestepping is an art form all by itself. Sometimes it’s in your own or others’ best interests. Sometimes it’s not.

     Sidestepping is not in your own and others’ best interests when it puts your life or the lives of others on the edge . . . hanging precipitously on the cusp of the kinds of physical, emotional and psychological ailments itemized in the third paragraph above.

Suffice it to say that being overworked, unhappy in relationships, constantly worried about money, jacked up on caffeine, and never sleeping enough is a description that probably fits — at least in part — the majority of Americans in today’s workforce.” 

     Sidestepping is not in your own or others’ best interests when you foster or nurture worklife environments that breed these kinds of symptoms.   Are you breathing?     

     Does this mean you need to be the Sheriff of Civility, and fire offenders, or put them behind bars? Silly, huh? Well how silly is it that you consistently choose to set yourself up to get whacked out by stress, and become the poster-boy or poster-girl for serving up on-the-job heart attack appetizers by setting a lousy example?

     What if you came in to work tomorrow morning and drank juice or water instead of Red Bull or whatever it is that presently floats your boat? (Careful to wean off the caffeine unless you enjoy headaches.) Would people notice? Of course. Would they tease and whisper? Of course. Would it prompt them to think twice about their own caffeine-loading habits?  Of course.

     And would choosing to change that simple behavior be a good thing overall for productivity, customer service, sales,  operations, and your own well-being? Of course. Will it happen overnight? Now, come on, how long did it take to work up to nine or ten daily cups of coffee, or get everybody hooked on energy drinks? 

     This isn’t about three or four cups of coffee a day, or getting into occasional bad moods, or interfering in people’s personal lives. It’s about closing the floodgates.

     This is about recognizing you have a chance to help others to live more enjoyable and rewarding lives by making the conscious choice to help yourself to do that, and setting an example . . . it’s about making that choice over and over every day.

                                                                                                         

    www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You. God Bless America and our troops. “The price of freedom is eternal vigilance!” [Thomas Jefferson]  Make today a GREAT Day!

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Jul 11 2010

Real Leaders Schmooze

“As the crow flies” not

                                 

  always the best route.

                                                                   

     Regardless of whether you own and/or operate your own business (or department, or classroom, or nonprofit, or military unit) you no doubt share one common key ingredient with other leaders: You schmooze!

     How much you schmooze is a function of:

1) the character of your organization and industry or profession

2) the nature of the people involved 

3) the nature of the tasks to be done 

                                                                   

     But the bottom line is that you must do whatever it takes every day to motivate others to get the job done that you need done.

     Schmoozing methods vary widely.

     In some cases (more so, for example, in military, quasi-military, medical/first-aid treatment, factory floor and fishing boat management, heavy equipment or high-risk construction and farming supervision roles), being direct and issuing direct orders is the accepted norm.

     Schmoozing, in these cases, usually only occurs once leaders and followers are “off the firing line,” so to speak (e.g., lunch, coffee breaks).

     Leaders need to be constantly on the alert for changing business, political, and economic climates that influence and dictate changing work habits and situations.

     Bringing a task team of creative professionals or consulting scientists onto a factory floor, for instance, may call for considerably more diplomacy and sensitivity than would typically be needed to accomplish the tasks at hand. Leading a SWAT Team, on the other hand . . .

     Giving outsource experts direct orders is not likely to foster a spirit of cooperation or generate meaningful results. On the other hand, the follow-orders discipline that keeps the plant safe and productive cannot be abandoned.

It takes skill to walk thin lines.

     Walking thin lines is where real leaders excel . . . 5-star generals, top transplant surgeons, fishing boat captains, counter-terrorism team supervisors . . . they schmooze. They know the who, what, when, where, why, and how of holding hands and nurturing, while simultaneously keeping one hand firmly on the controls. 

     It may take a little longer, and it may involve more mental (possibly even more physical) work to gracefully detour around a highly-charged situation than to directly engage it. So, what is all this speculation and pussy-footing have to do with leadership?

     It is simply a reminder that strong leadership is the product of good judgment, and that every set of circumstances every day calls for exercising fresh perspectives in judgment. But, hey, that’s why you get the big bucks, right? 

     Anyway, before you fly with the crow, ask yourself if what you are doing right this very minute is leading you to where you want to go. Maybe the order you’re about to issue will produce better results packaged as a schmoozy request? Hmmm, something there remind you of the way to catch more flies? 

www.TWWsells.com or 302.933.0116 or Hal@BusinessWorks.US  
Thanks for visiting. Go for your goals! God Bless You. God Bless America and our troops. “The price of freedom is eternal vigilance!” [Thomas Jefferson]  Make today a GREAT Day!

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Jul 10 2010

Twitterdom and Twitter Dumb

Tweet it or beat it.

                                                                                                 

     I write. Among many other things (mostly marketing, advertising, PR, sales, blogs, and websites), I write books.

     So the other day, when I received notice that some Southwestern-based “writing” business was a new Twitter “follower” of mine, I proceeded to do a quick check to validate their legitimacy and see if there might be some compatible interests.

     Unlike the quest to win popularity by amassing huge numbers of any “followers,” I have instead always pursued a course of selectivity. I choose only those followers who share interest in entrepreneurial leadership, writing, personal and professional growth and development and/or small business ownership and management ideas and issues.

     By sacrificing quantity for quality, I have of course -in the process- learned to accept the humility of trading off my options to compete in the who’s-got-the-most-followers type of confrontation with Ellen and Lady Gaga. But, hey, I cut my own mustard. Besides, some say I have better legs than both of them!

     Okay, back to business— so my little Googlization due diligence effort produces a website for these “book writers,” which I scan quickly and then decide to click back that I’ll follow them too. After all, their business, I discovered, like part of mine, writes and ghostwrites books for other people too. Hmmm, maybe I’ll learn a thing or two by watching their “Tweets.”  

     Now let’s sidetrack here a minute to explain for the benefit of all non-Twitterers (there are maybe 27 or 28 of you on the planet?) that some people who get new followers think they need to respond to each new follower with a direct message (DM) “thank you” note.

     Some think that because you have clicked on them to follow their little posts, that the flood gates are now open for them to to rush into your Inbox with some bombardment of sales spiels, like “Thanks for following. Now that we’re friends, here’s how to get 283,000 new followers by a month from Tuesday for three easy payments of just $29.95 plus tax and handling charges of $117 per order.”

     Still others respond to your (no doubt brainless) decision to follow them by replying with a (shudder) robot message that thanks you profusely and may offer a “gift” at a website that usually sounds something like http://UBmybestnewtwitterfolloweronearthoranyplaceelseintheuniverse.com

     Then there’re the hard-sell follower guys: Hi. Thx for follow. When U need to clean your pipes or fix your drip, call Flushoff Plumbing at 800-Brown-Down. Starting to get the picture? Twitter kinda has it all.

     So what to my wondering eyes do appear within minutes of my click to be a follower of this book writer business but one of those DM thank you notes that says:

                                                                                          

“Who do you than needs to write a book?”

                                                                                         

     Huh? I’m not thinking you guys are going to be on my shortlist of likely collaborators or some shing star stable of literary talent I might refer others to. What’s it add up to? An unforgivable screw-up with no second chance at a miserable first impression.

     How careful are you and your people with the wording in your messages? If even a self-proclaimed book-writing business doesn’t use Spellcheck. chances are that many companies which have nothing to do with writing or publishing, don’t use it either.

     A word to the wise is that using Spellcheck makes you look good –especially to prospects and customers. Not using it makes you look unprofessional and dumb. Sloppy messages communicate to the recipient that the sender doesn’t care enough about her or him to bother with ensuring clear communications. 

     Sloppy messages may work for friends, but not for business. 

Happy Twittering!

                                                   

 302.933.0116 or Hal@BusinessWorks.US 

Thanks for visiting. God bless you and God bless America.        

“The price of freedom is eternal vigilance”– Thomas Jefferson.        

Go for your goals and make today a great day for someone!

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Jul 07 2010

Your Car and Your Business

Are you driven,

                               

or just driving?

                                                                                       

     Next time you slide in behind the wheel, think about how many similarities there are between operating a motor vehicle and running your business. Why? Because it will give you a new or renewed perspective on many if not most of the things you do every day, and shed some new light on old issues that may be clogging up your business works.

     Most of us tend most of the time to ignore business clog-ups, thinking they’ll just go away (or not thinking about them at all), but — like any plumbing problem — things unfortunately have a way of coming to the surface at the least inopportune moments.

     This is not to suggest that your business should be preventive maintenance-driven (unless you’re a doctor, lawyer, accountant or mechanic) because giving that kind of mindset your priority wouldn’t leave much room for fueling up on innovative thinking. But, much like a periodic tune-up for your car, you may want to do a little service work on your business. So, try this . . .

     What does your car have in common with your business when it comes to you exercising control? How much do you really have? What’s controlled by others? Who? What? When? Where? How? Why? Does that work for you? Does it work for your business?

     What is and isn’t safe about operating your car as opposed to operating your business? What is and isn’t productive? Economical? What is and isn’t a good direction for you to take? What laws and circumstances confound, delay and punish you? How often do you need to fuel up? Do you use economy or high-performance ingredients? Attitudes?

     How much baggage and how many passengers can you comfortably carry over what distances? How frequently do you need to detour from the routes you planned? In getting your driving and business missions accomplished, how dependent are you on mechanical and computerized functions? How adept are you at handling inevitable glitches? Are you dependent on others for this? How so?

     How dependent are you — driving your car and driving your business — on your instincts, intuition, experience, training, knowledge, observations, communication skills? How easily distracted are you –driving your car and driving your business — by outside influences (everything from sirens, cell phones, traffic patterns, B to B services, social media, industry trade and community activities, to weather reports, headline news, sports scores and issues, and tire rotations)?

     How much are you willing to pay to be able to pursue certain directions in the driver’s seat of both your business and your car?

     If you just scan these questions and answer only a couple, odds are pretty good that prompting some quick assessment thinking on your part will pay back your periodic time investments for giving yourself check-ups and arranging occasional servicing.

     Bottom line: Your car? Change the oil every couple of thousand miles; drop it off for regular servicing and keep aware of performance and tire pressure issues. Your business? Change the routine every couple of months; hold regular weekly “how goes it?” status meetings (Mondays better than Fridays); hire occasional consultants to bring fresh perspectives to your doorstep a few times a year. Keep aware of performance and pressure issues.    

www.TWWsells.com or 302.933.0116 or Hal@BusinessWorks.US  
Thanks for visiting. Go for your goals! God Bless:  You, America, and Our Troops. “The price of freedom is eternal vigilance!” [Thomas Jefferson]  Make today a GREAT Day!

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Jul 06 2010

Click Through or Delete?

WORD DIFFERENCES

 

MAKE A DIFFERENCE

 

      Small subtle “TWEAK” changes in your website wording can make a monumental difference in your site visitor traffic, the all-important numbers of “quality” visits, search engine rankings, inquiries, sales leads, revenues, revenue streams, and profits.

     First of all, talking about “small,” here’s some free advice that should be obvious, but it is obviously not:  human beings older than 30 do not like to have to squint to read a sales pitch. Period. A gift certificate or love letter, maybe. But not a sales pitch.

     Your website’s job one is to make it as easy as possible for prospects to become customers.

     Tiny text? Unless you’re building a family practice in ophthalmology or optometry, give it up! And don’t let some artsy techie convince you that people are used to reading .7 size type, and that the smaller it is, the more space that’s available for design impact.

     If you need more design space, cut back your text. Most sites talk too much anyway.

Now, here’s the biggest difference you can make a difference about, that word differences make:

 

     Get rid of all language that could even be remotely associated with being a distant relative to your Uncle Braggadocio! This means killing any words in any marketing materials, broadcasts, news releases, traditional media, websites, emails, banners, billboards, sandwich boards, matchbook covers, skywriting . . . you get the idea . . . that suggest, sound, or look like:

I~ME~MY~MINE~

WE~OUR~OURS~US

 

     Oh, sure, well that’s easy. Easy, perhaps, depend-ing on where you live, but not in most places on this planet! Pull up any ten small business website home-pages. Odds are good that the text content language contains more than a couple of these kinds of references. In fact, there are probably as many strewn across corporate giant sites as well, come to think of it.

     The point is this: NOBODY CARES how great you are or how great you think you are so stop talking about yourself and lock into answering each prospect’s and customer’s only concern: “What’s in it for me?”

     RE-phrase your messages to instead emphasize words that suggest, sound, or look like:

YOU~YOUR~YOURS~

YOU’D~YOU’LL-Y’ALL

 

     Instead of “Our team of trained professionals,” try “Your team of trained professionals.” Instead of “Our program is designed to help our clients…” try “Your program is designed with your needs in mind… ” Instead of “We analyze your needs,” try “Your needs are assessed based on the results you seek.”

     Instead of “You can count on us,” try “You can be certain.” Instead of “My paintings will look great over your mantle,” try “Your friends will envy your great taste when they see the paintings you select here.” Instead of “We work as your partner,” try “You get a partnership attitude, not just a sales pitch.”

     As many words as you use to tell your story and deliver your message, there are that many opportunities to tweak what you have and make it work better. If you see your son consistently stepping out of the batters box as he swings for strikes instead of hits, wouldn’t  you want to see a knowledgeable experienced person help him adjust his stance and his attitude at the plate?

# # #

Thanks for visiting. God Bless You. God Bless America. Go for your goals.

Make today a GREAT day for someone!

“The price of freedom is eternal vigilance!”    [Thomas Jefferson]

Hal@Businessworks.US         931.854.0474

Guidance to 500+ Successful Business Startups

Creating Record-Sales for Clients Since 1981!

Open  Minds  Open  Doors

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Jul 05 2010

MOMENTUM

Once you’ve gathered it,

                                            

what do you do with it?

                                                                                                        

     We’ve all experienced it, some more than others. Leaders, campaigns, competitors, gamblers, teams, and combatants “get on a roll.” 

     Webster’s defines it as “strength or force gained by motion or through the development of events.” The Flip Dictionary says it’s “drive, energy, force, impetus, motion, thrust, tide, velocity.” Roget’s Thesaurus adds “push, drive, impulse, go, and speed” to the list.

     As a human attribute, it can be here one minute, and gone the next . . . it’s all about MOMENTUM.

     One baseball team gets two runs and goes ahead, gaining momentum in the game, but the next two batters strike out and the third out is made by an amazing outfield catch. BOING! Momentum shifts.

     Momentum untangles a sales pro from an ordinary day and throws her into the control seat of a speeding locomotive.

     Like a giant hand gently pressing your spine forward, momentum is a psychological phenomenon that produces surges of self-confidence-boosting thoughts and behaviors.

     No one goes home at 10am after making a big sale at 9am. That’s when he trots off instead to see all the non-committal hanger-on prospects, that’s when the sales lead generation task becomes challenging and inviting.

     Those are the moments of “Well, let’s not stop here; now I’m on a role; lemme into that pipeline! Now’s the time to go get those other sales that I’ve been dragging my feet on.”

     Business leaders of every description thrive on momentum. When everyone in a department “clicks” and the workload is happily and productively dispensed with, leaving time for a celebratory water cooler or snack room gathering, that’s momentum in action.

     The funny part is that the same thoughts and actions that serve to gather momentum also work to sustain it.

     Making conscious choices to do whatever it takes to make things work to your favor, and then making those choices again and again and again and again throughout the hour, and the day, and the week, and the month…is all the magic you need. Even in sales.

     I know, I know, sales –that is, selling– is a multi-faceted, job function that demands more than attitude. Or does it?

     Sure, your appearance and product/service know-ledge, promptness, a genuine smile and handshake, a couple of attractive “deals” up your sleeve, and a strong listening skill-set are all critical ingredients, but the attitude you choose to practice dictates how well those multi-facets perform!

     And what’s this to do with leadership? Sales and selling are just part of the business. Perhaps, but every business needs every person in the business to be selling all the time, every day.

     Selling needs to be as much the responsibility of the owner and the operations head and the financial head and the IT head as all the other functions they perform. Even in big business.

     Talk to yourself. Tell yourself you won’t settle for sedentary status quo hours and days and weeks. Remind yourself that you’ve got what it takes and that it’s all inside your head.

     No one else and no event can control what you think. What you think and how you act are 100% your choice. Choose success and productivity and keep choosing it.   

www.TWWsells.com or 302.933.0116 or Hal@BusinessWorks.US  
Thanks for visiting. Go for your goals! God Bless:  You, America, and Our Troops“The price of freedom is eternal vigilance!” [Thomas Jefferson]  Make today a GREAT Day!

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Jul 04 2010

JULY 4th SPARKLERS

If you seek

                                      

sales fireworks,

                                      

check your sparklers!

                                

     Business owners constantly want more sales results than they’re typically ready to put their shoulders to the wheel for, in terms of the marketing words (their “sparklers”) that they’re using.

     The average response to meeting the need for coming up with the right sets of words to represent business products, services, and ideas is a lazy one. Either wing it, delegate it, or hire some fancy high-priced group of self-proclaimed experts.

     None of these work.

     When you wing it, it’s like not fastening the screws that hold your product parts together, or not providing the terms of the services you offer.

     You are not in business doing what you’re doing to be a great marketing writer any more than you’re in business to be a great lawyer or accountant (unless of course your business is a law or accounting practice!).

     So why waste time and energy (and ultimately money) trying to be something you’re not, when you have the option to be driving your business to a successful destination?

     Okay, so you won’t wing it; you’ll hand it off to that assistant instead . . . someone who’s always writing some book, or poetry, or funny Facebook posts. When you delegate the task, regardless of what you think might be signs of talent rising up from someone on your staff, you should expect to get the inadequate results you get.

     I can assure you after seeing hundreds of these dynamics, what you get back will simply not be professional enough a representation of your business strengths put into the customer benefits language needed to succeed at producing the sales results you seek. What you get, in fact, could very well end up undermining your other sales-building efforts.

     When you hire a fancy group — advertising or marketing or PR agency — you are probably playing about 85% odds that the group you hire will be very skilled at not letting you know that they are more preoccupied with winning themselves some type of marketing, advertising or PR award than they are with helping you make sales.

     When “getting sales” is what’s important, being “pretty” and having the best designs don’t always count for much.

     Odds are also that they will be fantastically talented at not letting on that they don’t really know how to help you make sales. Ask them if they’re willing to work on a expenses plus performance incentive basis. That question usually separates reality from fantasy.

     If the words you’re using don’t sparkle enough to spark action, find a wordsmith. Do some homework and scout around for an experienced individual who has a proven track-record in writing words that get sales results for clients.     

     You need fireworks? Start with someone who knows how to spark sales with sparkler words . . . words that attract attention, words that create interest, words that stimulate desire, words that bring about action, words that prompt satisfaction.

www.TWWsells.com or 302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You and America and Our Troops. “The price of freedom is eternal vigilance!” [Thomas Jefferson]  Make today a GREAT Day!

No responses yet

Jul 03 2010

Hospitals Bite Doctors’ Hands

Bleak prospects, but . . . 

                                     

Healthcare viability

                                          

needs hospitals to

                                         

 be re-invented

                                                                              

     Like a rotting apple in the middle of a basketful, poor management skills can breed themselves into a virtual (and often literal) sea of incompetency before anyone realizes they’ve been overtaken by dumb and dumber, suffering damage that’s too late to reverse.

     DOCTOR BUSINESS is a book I wrote fifteen years ago after more than twenty years of healthcare management consulting experience. It extolled the virtues of entrepreneurial thinking and business management techniques as essential to successful medical practice development.

     The dynamics and principles of that book still apply today, but — with hindsight — I can now see that I failed to recognize the ever-building tsunami of hospital administration ineptness which was emerging and gathering force at the time.  

     Power-crazed hospitals  — rather then entrepreneurially adapt themselves to technology and market-place changes, and do a better job of running their own businesses —  have instead stuck their noses into commandeering business-unsavvy physician partnerships and professional associations.

     Doctors who lack business sense have been buying into hospital physician relations programs that infiltrate and end up controlling their practices. In the process, many of these business ability-shy hospitals have effectively choked off all prospects for medical practices to function as viable business entities.

     Compounding the antics of small-minded hospital muckity-mucks, the new Obamacare health system will have the same kind of disastrous financial and healthcare environment impact as the millions of gallons of oil that continue leaking into our planet’s seas.

     It’s hard, nearly impossible, to excel as any kind of business manager when what it is that you’re managing comes under the scrutiny and control of a bigger, less capable entity that’s operating at cross purposes with your pursuits and interests.

     For more than the past two decades, many hospitals have been being run by groups of administrators whose sole qualifications are typically that they are or were wannabe physicians. Many are med school or government or academia dropouts.

     Some have MBA and MS degrees tucked in their pockets, but it’s my best guess that the vast majority have no meaningful small business experience or sense of reality.

     Wielding limited skill-sets, these people continue to assume controlling positions with running the business affairs of medical practices without having any solid small business management experience or expertise.

     The result, not unlike most government programs, is frequent failure.

     I have had up-close-and-personal vantage points to witness half a dozen hospital failures (and am presently watching another in the making) and the demise of a dozen physician-run medical practices at the hands of intrusive hospital controls.

     Medical practices are small businesses. They need to be run like small businesses in order to survive and thrive. It’s in the best interests of all Americans that this happen.

    But birthing a competitive free market healthcare system doesn’t mean clamping down on medical practices or trying to consolidate all insurance entities under a government umbrella, or having politicians control physician and treatment choices.

     It does mean doctors need to learn more about business and accept that role, and it does mean that hospital administrators need to back off trying to manipulate affiliated practices and start driving more energy into re-inventing themselves to ride marketplace changes more effectively, and anticipate those to come.  

302.933.0116   Hal@BusinessWorks.US  

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God Bless You and America and Our Troops. 

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

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