Discombobulated? 

     When overwhelm strikes, like a tsunami, and you dive under the nearest pillow or cannonball into your hot tub from the second floor deck, or run screaming down the hall that little chickens are falling from the sky, you may be on the cusp of committing to some daily psychotherapy explorations, but you’re probably normal. You may simply have spent too many years locked in your office.

     We all feed ourselves to the clock and occasionally become time-stricken. Great, you say, to hear so many others share this misery, but, you say, whassup with how to get out of the clock before it chews off my feet –or head, depending on how close it was able to get to me when the hickory-dickory docked?

     The answer, my friend, is not blowin’ in the wind. It’s in chunking up your day so you’re never in any one place mentally or physically or emotionally long enough to get gobbled up by Old Man Time. In other words, start planning your daily schedule by “CHUNKS” instead of by hours.

Motivational guru Brian Tracy suggests we ask ourselves, “What is the most valuable use of my time right now?” as many times as we are able to think of it, day after day.

He says that asking ourselves this question consistently makes us more productive and guarantees success.

     If you’re finding yourself lost in your work for days on end or corkscrewing yourself into a bottleneck of problem-solving, you may want to re-visit some of what you might have forgotten about the art of delegation, and you may want to simply start taking more breaks.

     Some of the world’s most UN-productive people are those who dedicate their efforts to their work so single-mindedly that they eat lunch at their desks, cannot relax around family or friends, injure themselves anytime they try some kind of exercise that takes them away from their jobs, and have to have it be a real effort…to smile ;<})

     When you can chunk up your work schedule, your exercise, family time, your goals, decision making, even travel, you will be happier, healthier, and more productive more often. Remind yourself that your body is not a machine, that you ARE your body.

     I mean imagine that carnivorous clock noted earlier eats your body, now what? What’s left? Don’t give me “heart and soul” stuff here. Think it through. You run a business. You know how to think. Do you know how to chunk it up? Give it a shot. What have you got to lose? More valueless time?    

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Hal@Businessworks.US     302.933.0116

Open  Minds  Open  Doors

Many thanks for your visit and God Bless You.

Make today a GREAT day for someone!

You can’t control your ship

while stoking the furnace!

     What IS it that makes business owners and managers so crazy when they’re confronted with the idea of hiring someone to do a task that they know they could do themselves?  Huh? I KNOW I’m not imagining this one. So answer the question.

     Why would someone who runs a business think she or he should set up his or her own website or write her or his own blog or news release, for example? To save money? Surely saving money is not a good answer.

     As we’ve discussed here often, no one makes money by saving money. Businesses only make money by selling. If you own or operate a struggling (or ambitious) business and you decide to do tasks that are not making money by actually disengaging yourself from the sales process, you are wasting money, not saving it.

     I have seen some very bright business owners step aside from the sales function to let the salespeople do the selling, and instead focus their energies on operational productivity or human resource management, or budget management, or manufacturing efficiency, then be astonished to see their ships go down while they are busily rearranging the deck chairs.

     FACT: No one (NO ONE) is better at selling what your business produces or provides than you are! If your business is struggling (or steaming “Full Ahead”), and you are not with one hand at the controls, actively selling, you may want to re-think your investment in survival (or growth) and see the role you’re playing for what it really is: an anchor!

     If you need a new or upgraded website or a punchy blog, or news releases that get printed and broadcast, and you can find a professional website developer you can trust who has a track-record for reliability…or a professional marketing writer who knows how to “storytell” your business messages and who has a track-record for sales results, for heaven’s sake: HIRE THEM and get on with selling!

     So what if you think you could design your own site or write your own content or marketing materials? It’s not worth you taking the time to do those things when you need to be selling because selling is the only way to make money and move your ship forward.

     Pay the professionals to do what they do best. It’s a cost of doing business. Trying to tackle non-sales projects yourself diverts your time, energy and money into non-productive directions and doesn’t make the best use of your knowledge, talents, and enthusiasm. Besides, if you do-it-yourself, and screw it up, it’ll cost you twice as much to get the same professionals to do emergency surgery at sea!

     One last thought: You can control your ship and sell at the same time. You can’t control your ship while you’re stoking the furnace or working below decks. Best wishes for smoothe sailing!  

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Send your input anytime: Hal@TheWriterWorks.com (”Businessworks” in the subject line) or comment below. Thanks for visiting. Good night and God bless you! halalpiar              # # # 

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Shut Your Business Down!

     Can the service your business provides be better? Are you in a position to MAKE it better? I would hope so, or you wouldn’t be likely to be visiting this blog for business owners and managers. But perhaps you think you need to live with what you’ve got?

     Maybe you feel like you just shouldn’t rock the boat? Or could it be that you might be stepping on someone else’s toes, or that service improvements wouldn’t work, or may create havoc in your industry or –let’s see– you could never get your dollar value back for the time invested?

     Anything like any of those reasons serve you as a quick answer so now you can move along to some other site? Do yourself a favor. Shut your business down tomorrow. You’re likely to have more success selling off your office or site supplies and equipment than you will staying where you are, doing what you’re doing. You find that insulting? Good! Maybe there’s hope yet.

     If the suggestion to hang up your spikes makes you angry, maybe you need to look in the mirror and shake yourself by the shoulders and breathe some new life into the services you’re providing. Making your services better is more likely, FYI, to INCREASE your business than decrease it.

     Why? Because people talk. People who get better quality services tell others, and this works much quicker and much deeper than any advertising can produce. A couple of years back, some shrewd entrepreneurs even invented the word BUZZ as the modern day equivalent of “Word of Mouth”– except that word of mouth is genuine; BUZZ is contrived.

     The point is that THIS– this economy, this time in history, this year, this month, this week– is in fact the time to start making better what you already have. Don’t let the biased mainstream news media, the zero business-experienced government, the monster union-dominated automakers, the moronic 37 trillion bank VP’s who all know less than one another convince you to sit back and take it on the chin!

     You didn’t start and grow your business to shut it down. Don’t let others lead you down the path of status quo. Now is the time to rise, to innovate, to take a fresh look at what you have, and who you have…associates, employees, customers, vendors, affiliates, neighbors, industry, community.

     How can you make more of all that now? What new ways can you pull your assets together to put yourself and your service business in a leadership position? What’s holding you back? It’s a choice. It’s your choice. 

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Send your input anytime: Hal@TheWriterWorks.com (”Businessworks” in the subject line) or comment below. Thanks for visiting. Good night and God bless you! halalpiar              # # # 

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Forget The 5 W’s!

     Asking and answering: Who? What? When? Where? and Why? is the stuff that reporters and PR people feed on…it’s the cornerstone of a weak corporate management mentality, and of (even weaker) government managers and directors.

     Constant attention to answering these five questions makes for useless, time-wasting pursuit for business owners, managers and entrepreneurs. Any entrepreneur worth her or his salt will typically respond “So What!” to those who exert themselves trying to provide the answers to them.

     Asking associates, employees, customers and vendors to give you the answers to Who? What? When? Where? and Why? is nothing more than a thinly-veiled attempt to uncover the person and circumstances to place blame on when something doesn’t go right…usually as a way to cover one’s own butt! 

     And besides the fact that absolutely no one cares except those engaged in the game, it’s a complete waste of time, money and energy (and I’ll be happy to prove it; send me an email with your phone number and I’ll spell out the details in a 3-minute call!), it’s also the wrong attitude if you’re serious about growing your business.

It’s one of the most basic differences between entrepreneurial and corporate on-the-job actions, and between entrepreneurial and corporate off-the-job lifestyles.

     Which of these behavioral choices (dogged pursuit of answers to the 5 W’s, OR overlooking the 5 W’s to concentrate on the HOW?) do you think is most productive for the business? For living life? For the personal and professional growth and development of the people involved?

[If you’re not with me here,you’re a 9 to 5 guy and should just stay there, and must have gotten to this blog by mistake, and you should probably “X” out now and go get your rocks off by visiting Facebook or Disney or ESPN or something not so threatening to your mindset.]

     Is PLACING BLAME the answer in your organization? Does it seem to be an S.O.P goal? Maybe it’s time to hit the road and find a place that respects your efforts? Many of the world’s most successful and fastest-growing organizations actually REWARD what most corporate executives would certainly regard as “FAILURE.”

     Not succeeding at reaching a legitimate goal is not failure. It is instead a positive step in the direction of achieving success because it eliminates one pathway that doesn’t take you to where you want to go. So it serves to narrow down your pursuits more meaningfully.

     Still doubtful? Think about the answers you get from any human on Earth when you ask the question “WHY?” Go ahead; think about it! You get excuses, right? “WHY?” is a breeding ground for excuses.

     Try instead asking “HOW?” as in “HOW” can we perform this task more effectively next time (vs. “Why did this happen?”). HOW? “What three steps can you recommend to prevent this problem in the future?” will provide much more actionable information than a long, time-wasting autopsy which will only show what happened and who did what to whom. 

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Hal@Businessworks.US or 931.854.0474

“The price of freedom is eternal vigilance!” [Thomas Jefferson]

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

Okay, Boss…where

do you rate yourself?

     Where do you rate yourself on a scale of 1-10 (10 being highest) in motivational skills?

     You’re a business owner or manager. When’s the last time you put your brain in a blender and flipped it on “Puree”? (Er, never, I hope, but then you wouldn’t likely be reading this, right?) Well, here’s the point: what methods do you use to get people to sit up and pay attention? To jump? To dive in? To follow? 

     How aware are you of the fact that if your associates and employees have the same “take” on your business that you have from the control tower, they wouldn’t be associates and employees. They’d be running their own businesses, and maybe even competing. Sooooo, maybe it’s a good time to consider some new approaches.

     Let’s start by trying something you’re probably afraid to do (most entrepreneurs are): Tune in to other people’s sensitivities, and show them that you are aware of their feelings by directly or indirectly addressing them in the meetings you run, the directions you give, the requests you make, the emails you send, the phone discussions you have.

“I realize and appreciate that some of you may feel uncomfortable about having to share the burdens of this benefit plan reduction we’re making. I know because I am experiencing this cutback as well, but for now we all need to pull together in order to survive and grow. I fully understand the added stress this decision may put on you and your family and can assure you we will make some mid-air corrections at the first possible opportunity” is better than an announcement slip in the pay envelope!

     This is not to suggest you mollycoddle (I do love that word!) every employee sensitivity or cave in to every wimpy request. But it does mean that it’s important to the cardiovascular and musculoskeletal health of your organization to recognize and appreciate that leadership is often defined by one’s ability to relate to and mobilize others. The “relate to” part has to do with sensitivity.

     True leaders know their followers. They know their strengths and weaknesses, and they play to the strengths. They know how and when to challenge, and how to get the most productive efforts from each because they start with sensitivity…and then apply detective skills.

     You cannot motivate others for maximum effectiveness without knowing what makes them “tick” and without knowing what their current needs are. A trophy or plaque means nothing to someone struggling to afford new tires. A cash bonus is meaningless to someone who’s just inherited a big bank account.

     It doesn’t take as much effort as you might think to stay in touch with what your peoples’ lives are all about, and you need not step off the deep end of socializing to know how to reward and challenge appropriately and productively. 

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      . . . I’m open to your input anytime: Hal@TheWriterWorks.com (”Businessworks” in the subject line) or comment below. Thank you for visiting. Good night and God bless you! halalpiar  # # # 

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“It Don’t Matter To Me!”

     That song title should be your answer (aside from the ungrammatical “don’t”) to any question about who’s to blame for this economy. All that matters in the end is what you are doing about it for your own business or professional practice.

     Whether you’re a doctor, a retailer, a small-size manufacturer, a distributor, agent, or service provider, it’s time to take a hard look at how you are dealing with your current spending plans. This, for example, is NOT the time to fold up the sales and customer service training rug and store it in the basement. Besides the fact that basement-stored rugs attract mold and mildew, there are better solutions.

     Check in with your local community college or adult education program for an inexpensive training option. Or, do it yourself! Or round-up a team of masters or doctoral students from a nearby university to put a program together for you.

     Many internship programs across the country award academic credits for firsthand real-life experiences. A combination of business and education or psychology majors should be able to package a good motivational training program for your business. Some training is better than no training!

     Just be sure you present such a program in the right light and discourage over-the-top expectations. Help your people to see such an occasion as an opportunity to foster idea exchanges and teamwork, instead of setting up training quality judgements. Point out that what they will get from any program is what they end up putting into it.

     Speaking of motivation, remember that small frequent rewards (like family entertainment arrangements and lunch invitations) are more meaningful in the overall scheme of things than high-priced permanent rewards (like salary/benefit increases).

     Look at ways to promote your business without having to bite the media advertising bullet that will undoubtedly break a tooth if not your wallet. www.BizBrag.com is a terrific free site to register with and post free news releases and newsy photos — every day if you like!

     People are selling everything under the sun on Twitter these days. Also for free. You need tenacious endurance to make Twitter work for you, but it will if you will. Didn’t tenacious endurance get you to where you are anyway? 

     Are you asking people in your family to help you with certain tasks that will help free up your time so you can be more focused on sales, for example? Maybe retired Uncle Harvey wouldn’t mind at all coming in a few times a week to do some light cleaning (in exchange for some sports tickets or a couple of dinners out) to help offset custodial service fees?

     Cover the tax-deductible cost of some business books for your college student son, daughter, neice, nephew, or cousin in exchange for some office, fieldwork or factory floor interns? Combine expenses with neighboring businesses? Shared transportation and shipping costs, even direct mail postage, advertising, clerical and website maintenance sharing are possible.

     Think it out. Tough it out. But stay focused in the process, and stimulate your OWN budget!    

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      . . . I’m open to your input anytime: Hal@TheWriterWorks.com (”Businessworks” in the subject line) or comment below. Thank you for visiting. Good night and God bless you! halalpiar  # # # 

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Stop Beating Yourself Up!

     I’ve been hearing an inordinate amount of complaining of late from entrepreneurial types who are facing dried up venture capital sources, shut-down loan opportunities, and the literal disappearance of angel investors up and away into the distant heavens.

     So let’s explore some truths.You are not the reason for the bad economy. You are not the reason for anyone else’s problems. You are only the reason for your own problems and –harsh as you may think this sounds– you are probably the only reason for your business’s problems.

     Your feelings and your behaviors are your choice. Choose to make them good. Choose to make them easy. If your business has problems, think back and think hard and be brutally honest: you are likely the root of your business’s problems. And, yes, that’s also a choice. Ah, but you can just as easily choose to reverse direction.

     Stop making lame excuses for your business not doing as well as it should. Stop having unrealistic expectations for your business performance that are filled with empty hopes and wishes about what you imagine is possible. Stop justifying yourself with the barrage of pitiful media reports about how bad things are.

     Take the bull by the horns. Step up to the plate. Choose to put a positive attitude into your head and then begin to exercise it…consistently. Don’t accept anything less than the active pursuit of your goals as your daily regimen.

     YOU deserve better for yourself and your family and your business than to give it up to media and government know-nothings who haven’t a clue about what it takes to run and grow a successful business.

     Please forgive me for this tongue-lashing, butt-kicking lecture, but if it upsets you: A) Choose instead to see the value in rattling your cage and B) Use it as fuel to initiate positive action now.

     YOU are the smartest person on Earth about what your business needs to do to turn itself around and set the example for others. Now is your chance to make the difference that you set out to make when you started or took over your business. Be true to yourself, and your business will thrive.   

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  Hal@TheWriterWorks.com 

Thank you for visiting. Good night and God bless you!

HOORAY for the good guys!

     It’s not every day that a consultant like me can nominate a client (like i.g. Burton & Company) for an annual Better Business Bureau award as most outstanding family business in the state…and see them win!

     Even after my project engagement with the company ended, I had the good fortune to see this business be honored (tonight at the DuPont Hotel in downtown Wilmington, Delaware) at a formal reception dinner hosted by the Delaware BBB and Governor Jack Markell.

     Now if you’ve read this far, you may be wondering who is i.g. Burton & Company anyway? And there’s little doubt that if you don’t know, you will most definitely be surprised to learn that we’re talking about –of all things– a car dealership!

     i.g.Burton & Company is 101 years old. The company maintains five locations in Milford and Seaford, Delaware. They are one of the nation’s leading dealerships for Chevrolet, Chrysler, Dodge, Jeep,  Mercedes-Benz, BMW, and are the world’s oldest Blue-Bird Bus dealership as well.

     They didn’t stand in line behind the automakers they represent, looking for bailout money. They didn’t pull in their rugs and move out of town when Chevrolet and Chrysler hit the rocks.

     In fact, they actually INCREASED their charitable contributions to needy organizations. They INCREASED their customer service training programs. And they went ahead and completed a 6 year-old monster construction project that helped keep hundreds of employees on payroll.

     Of course they have strong financial backing. But why? How did their backing become so commited? BECAUSE i.g. Burton demonstrated commitment to their customers, their employees and their community.

     They didn’t get to be 101 and win an Outstanding Family Business award in a faltering economy by being the stereotypical car dealers. They are fifth generation owned and operated. A great many of their employees have worked there for 15, 20, 25, 30, and more years! (This, in a day when most car dealers seem to keep employees just for those numbers of DAYS!)

     What’s the secret? i.g. Burton & Company has built a long-standing reputation for overkill customer service and for contributing to and supporting wholeheartedly the Delmarva Peninsula communities they serve. The have earned the BBB award, and statewide respect as business leaders.

     They will earn your respect too anytime you’re driving through Delmarva Peninsula (The 2nd biggest peninsula in the U.S., thank you, if you’re not counting Florida). Stop in. Say Hi. Congratulate them on their award. They’ll make you feel proud of it just for having visited. Well done, Burton Family. And well done, Burton Family of Employees!  

Good Night and God Bless You!  halalpiar     

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Goals Schmoles!

No Problem? No Goal.

     If you can’t define your problem, clearly, in writing, in one sentence, you don’t have a goal. Early on in my career, I had one of those experiences that leave neophytes like I was at that time reeling in anguish and boredom, only to learn eventually that I had been a witness to business management greatness.

     I was working for the world’s number one Madison Avenue advertising agency and I was a “creative management team member” assigned to handle the marketing for a Fortune 500 company, one of the planet’s greatest airlines. The boredom set in after being locked (literally) in a fancy Manhattan hotel suite with the six top executives of the airline and the top creative and management team members of the ad agency for four 12-hour workdays and four 3-4 hour worknights, where we ate, drank and slept the airline business.

     The purpose of the marathon session was “to define the problem” that the airline had that we could wrap a major marketing campaign around. The airline chief required that we sort through reports from every department in every worldwide division and review all the problems, from late baggage delivery to delayed flights to food service complaints to air traffic control issues, and on and on.

     It was so much more than I ever wanted to know, and all I could think about was getting home to my family, and eating something besides subs and pizza. But guess what? The problem got defined. The boss insisted that it be written down as a single sentence and that everyone in the room had to accept the wording exactly. I probably don’t need to tell you I thought he was nuts, and that I was seriously thinking about tuning up my resume.

     The end result was that the problem got flipped over into a goal statement that was specific, flexible, realistic and had a due date. We all left exhausted. We worked with the goal statement. We achieved the goal with what turned out to be one of the most productive advertising and sales campaigns in history. In other words the torture produced.

     I’ve repeated the dynamics hundreds of times since over the years. It always works! Always. Define the problem. Be specific and put it in writing and get all involved to agree at least somewhat with the statement. Then rework the statement into a goal and go for it. Crazy extra nonsense work. Crazy? Maybe. Extra? Positively. Nonsense? I don’t think so anymore. Work? Yes it’s very hard work. But it also DOES work. And that makes it about as close to a sure bet as you’ll ever get in business! 

 Good Night and God Bless You!  halalpiar     

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Biz Cards in the Men’s Room?

     Filling your pipeline has to do with how attentively you are keeping as many sales prospects as possible, alive and kicking, at any given moment on any given day! If you make your living by selling, you know what I’m talking about, and unless you’re in one of those numbing slumps, you need not read further.

     IF YOU RUN YOUR OWN BUSINESS, however, you could stand to examine this post a little more thoughtfully. Why? Because when you’re not selling 100% of the time, filling your pipeline is easy to forget. It’s easy to overlook it, or become pre-occupied.

     It is especially easy to drift away from your pipeline when you’re busy tending to new and existing customers and projects. But therein lies the challenge. How can you prompt yourself to physically, mentally, and emotionally rise to the occasion?

     What can you do to rattle your own cage? How can you be running your business AND continuing to network and cold call while servicing others? Knocking on doors, after all, takes time and energy, not to mention travel preparations and expenses.

     Okay enough questions. Here are some answers. CONTINUE TO LEARN ALL YOU CAN ABOUT YOUR SELF! By doing this with relentless attention, you will do a better job of working with others — customers, staff, vendors, prospects, the community. Because the more you know about what makes YOU tick, the more you’ll understand what makes OTHERS tick and the easier it is to be productive in your dealings with them, and inspire their productivity in return.

     CONTINUE TO APPLY ALL YOU KNOW ABOUT HOW TO MANAGE YOUR OWN STRESS! Do deep breathing as routinely as you can remind yourself. Take a cue from wristwatch beeps, from little signs in your briefcase, on your rearview mirror, in your medicine cabinet and refrigerator…whatever works for you. Click here http://halalpiar.com/?page_id=35 for detailed 4-step approach that takes a full 60 seconds! Do yoga, meditate, exercise (regular fast-paced 20-minute walks will do it!), dance, sing, play with little kids…

     PAY MORE ATTENTION TO TIME MANAGEMENT! Return phone calls at 11:30-noon and 4:30-5pm when people are less likely to waste time because they’re getting ready for lunch or their commutes home. Use to do lists (and add interruptions) and colored markers to cross out accomplished tasks (including those added). ALWAYS PLAN FOR DELAYS (BE READY FOR THEM, NOT PROMPT THEM) as times to be productive with phone calls, text messages, pen and paper writing, reading, laptop activity. BRING READING & WRITING MATERIALS EVERYWHERE! Polish up your delegation skills and learn to let go of nonessentials tasks!

     SET REALISTIC GOAL TARGETS OF HOW MANY NEW BUSINESS SALES CALLS AND PITCHES YOU WILL MAKE EVERY MONTH, BY WEEK and stay flexible enough to shift gears if you get overloaded with other tasks or people issues…or underloaded!

     FOLLOW UP. FOLLOW UP. FOLLOW UP. KEEP ACCURATE RECORDS OF EVERY CALL AND DECISION. SEND A GAZILLION THANK YOU NOTES. 

     COLLECT AND GIVE OUT BUSINESS CARDS EVERYWHERE YOU GO. EVERYWHERE. YES, EVEN THERE!  

 Good Night and God Bless You!  halalpiar     

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