Archive for the 'Objectives' Category

Jan 22 2009

DON’T DIS YOUR BUSINESS NAME!

Hi there, I’m “Getting Stale!”

                                                       

What’s YOUR name?

                                                                                                       

     Do you think the answer to the old question, “what’s in a name?” is “nothing!”?? 

     Whether your business name is old (Hershey) or new (Smart Car), if you don’t reassess it regularly (at least annually), odds are it needs a tweak, a facelift, a transfusion, or a lobotomy! 

     Step back from the name and ask yourself if it’s still as meaningful, insightful, engaging, and competitive as it once was.  Does it play off of or make use of positive established associations (the Prudential Rock and MacIntosh Apple)?  Does it tie itself to positive, known or established concepts (Gorilla Glue)?  Is it born of positive, known or established (even competitive) name parents (Viagra from Niagra, Hondai from Honda)?  Does it offer a double entendre experience (Cluck U Chicken)? 

     Does your business name set up a branding line, themeline, rhyming or alliterative payoff (“You’ll never bite a burger better than a BUBBA!”)?  Is the URL taken (or purchasable)?  Is it easily visualized (Friendly’s)?  Has it some unusual aspect to its meaning or appearance (The Burger King crown, the colored Google lettering)?  Does it fit with where you are and where you’re going (EZPass)?  What would it take to achieve a fit? 

     Does it need total transformation or just a slight nudge (The New York Mets from The New York Metropolitans)?  Might it be presented as a new division or department or subsidiary of the old existing name in order to gain more market relevance (MsNBC)?  Is there too much “goodwill” accumulated with the old existing name to consider a departure or could it be time for introducing “the son or daughter or brother or sister of” the old established name (“From the makers of . . .”)?

     Why are you still reading this if you have no serious doubts?  If you’re a new or small business, the kind of transition suggested is certainly simpler and less-expensive to achieve than with and old or large business.  On the other hand, old large business name transformations (ESSO to EXXON, for example) can be historic and have monumental impact if they’re executed properly. 

     I drove by Charles Brown Glass Company yesterday, and thought, had that been my name and business, I would have bitten the proverbial bullet (and probably upset my grandparents) by simply using my less formal “Charlie” to capitalize on all the icon cartoon character references out there.  Wouldn’t you enjoy telling people you worked for or delivered to or supplied or represented or bought glass from Charlie Brown?  (Maybe even hire a receptionist named Lucy and pack the glass for delivery in “Linus Blankets”?)

     I know, I know, here come the lawyers!  But it’s pretty hard to legalize someone out of using their real name even when it’s an already-famous one.  BJ’s Bar in Ocean City, Maryland, must be thrilled beyond belief that a new BJ’s merchandise buyer’s club has just opened in Southern Delaware, half an hour away, accompanied by massive regional advertising that inadvertantly urges the public to both sets of business doorsteps.  

     What’s in YOUR business name?  Does it work?  Where’s it going?  Will changing it in any way get you where you’re going quicker, more productively, more profitably?  halalpiar

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Jan 19 2009

POLITICS IS NOT BUSINESS!

Talk that’s never walked

                                                                 

cannot survive in business.

                                                            

     If you’ve heard me railing against the incoming government’s total lack of business experience, it’s with good reason.  Neither the new President nor the new Vice President have one iota of business experience.  Can you honestly sit there reading this and think that it really doesn’t matter to you?    

     Does it matter to you that neither of these velvet-tongued politicians have a shred of management experience?  Can you honestly sit there and say that that doesn’t matter that neither of these people have ever even managed a state national guard unit? 

     You know what?  If you answered “yes” to either or both of the last two questions, you are simply not a business owner or business manager or savvy entrepreneur (so I don’t know why you’re reading this in the first place), OR perhaps it’s possible that you’ve been hoodwinked, manipulated, and brainwashed by the media, or by the eloquent rhetoric that oozes from these two leaders’ mouths?  Are you a victim of talk that’s been talked but that’s never been walked?   

     Oh, I’m being disrespectful?  Sorry you would think that.  No, I’m not in the least. 

     I AM being brutally honest here though.  You may not want to hear this but if you have disrespect for the Presidency, that is your CHOICE.  You can just as easily choose to respect the office, regardless of your inability to relate to the person who holds it.  Even deep dislike for disreputable or disingenuous presidents past (except perhaps Clinton) never tarnished the respect for the office they held. 

     Business vs. politics.  The difference is this:  business success is built on hard work and innovation and follow-through, not loose talk that sounds nice.  It is not built on unrealistic fantasyland ambitions, nor empty promises.  Business success does not sprout from sounding great and delivering nothing.  It certainly is not the product of inexperience and disrespect for those who have business experience. . . and unlike politics, popularity contests do not breed success.

     Representing a state is not the same as managing a business. 

     Dealing with others who represent other states is not the same as building employee and customer loyalty; it’s not the same as making sales.  Trading off favors to get what you want is not the same as keeping AR and AP in balance, generating ROI, cutting costs and devising new revenue streams, getting/keeping/motivating top employees and vendors, fostering product and service innovation, dealing with the forces of the marketplace and the competition, and creating new and repeat sales! 

     It’s not the same.  It’s not even close! 

     So what’s a business owner or manager to do?  Answer: A better job!  We have to work harder AND smarter because we have no national leadership that understands what makes us tick.  The track-record is that business is viewed by our nation’s new leaders as nothing more than a source of money with which to fund socialistic programs instead of stimulate job creation and economic growth. 

     We have no national leadership that can appreciate and value and stimulate entrepreneurship.  Is there even a sliver of national leadership respect for the fact that it’s entrepreneurs who have made this country what it is, and that it’s our brave young military people who have kept it that way?  Or will we be getting lip-service alone?  Tuesday’s as good a day as any to decide.  Listen carefully to what’s not said. halalpiar

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Jan 18 2009

SURPASS YOURSELF: Business Arm Exercise!

Aerodynamically, the bumble 

                                                                                         

bee shouldn’t be able to fly, but 

                                                                                 

the bumble bee doesn’t know it 

                                                                       

so it keeps on flying.

–MARY KAY ASH (Founder, Mary Kay Cosmetics)

 

     A class exercise I’ve done in many management training programs, including a week ago with a diverse team of BURRIS LOGISTICS company leaders has participants stand arms distance from others and follow three simple 1-minute sets of instructions.  It is worth 3 minutes to be Mary Kay’s bumble bee!

(Not for use while driving or operating heavy equipment or on a rooftop or edge of a cliff, or if drunk or with 2 broken arms, or if you’re standing in the path of a buffalo stampede 😉

     I also suggest you get someone (preferably with a soothing voice) to read these 3 steps to you and that you step back from the computer and simply do as asked.  I promise these next 3 minutes can change your life for the better, immediately!

1)  Stand relaxed, feet apart, hands at your sides. Take a couple of deep breaths. Go ahead. Breathe… good.  Now, slowly let your arm (either one) rise slowly from your side until it’s out in front of you and parallel to the ground.  Next, without lowering your arm, bring your arm slowly to the side, and keep moving it back still parallel to the floor to a point where it starts to feel uncomfortable, then stop. 

Good, now take inventory of where your arm ended up.  Next, bring your arm slowly back until it’s out in front again, then slowly back down to your side.  Good.  Challenging stuff here, huh?

2)  Now imagine that you are going to do the exact same thing again, but this time with your eyes closed . . . and just pretending to do it.  Take a couple of deep breaths and close your eyes.  Eyes closed now, imagine that you slowly let the same arm raise itself from your side until it’s out in front of you and parallel to the ground.  Good. 

Next, imagine that your arm is again moving slowly to the side, still parallel to the floor and imagine you are still slowly moving it back, and back some more and that you go right through that point where you’d stopped before and you just keep going, very easily and with no discomfort — to a new point that’s far past where you stopped the first time, and you keep going until that new spot starts to feel a little bit uncomfortable, and you stop there.  Good. 

Now, eyes still closed, pretend you are taking inventory again of where this new stopping place is and then imagine that you slowly return your arm back to that spot in front of you, and slowly lower it back down to your side.  Okay open your eyes again, now.  Wow!  Good job!  We’re two-thirds done!

3)  Okay, now, here’s the last step.  Just as we’ve already done, take a couple of deep breaths.  Good.  Now, eyes open, slowly let the same arm raise itself from your side until it’s out in front of you and parallel to the ground.  Good. 

Next, let your arm move slowly to the side as you did before, still parallel to the floor and that you are still slowly moving it back, and back some more and then just like you did with your eyes closed, that you go right through that point where you’d stopped before and you just keep going, very easily and with no discomfort — to a new point that’s far past where you stopped the first time, and you keep going until that new spot starts to feel a little bit uncomfortable, and you stop there.  Good.

Now, eyes still open, take inventory again of where this new stopping place is . . . got it? . . . and then slowly return your arm back to that spot in front of you, and slowly lower it back down to your side.

     You did what You surpassed yourself!  You exceeded the point you went to the first time by simply imagining that you could in fact perform much better.  You didn’t need me.  I was just your coach.

     The bottom line here is that you can surpass yourself and your own expectations of what you are capable of doing simply by relaxing your mind and your muscles (with deep breathing in this case) by imagining yourself accomplishing what you want, by visualizing yourself as succeeding.

     Try this with someone who needs a little lift (or an entire class if you’re a teacher or trainer).  If you practice it and take your time with it and sound encouraging, you will be astonished with the kinds of results this exercise produces for others as well as yourself.  Try it.  It works.  Call me if it doesn’t, or if you want more info (931.854.0474) or leave a comment below.  Happy arm exercise!

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Hal@Businessworks.US

Open Minds Open Doors

   Make today a GREAT day for someone!

  Thank You for Your Visit!

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Jan 16 2009

BUSINESS OWNERS BEWARE!

The Problems Start Tuesday!  

                                                                                                      

If you own or manage a business, you’d better sit up and take notice at the plans being made for the week ahead.  [And what I am about to say here is not out of bitterness or sour grapes.  It is out of common sense.  It is out of respect for those Americans whose vigilence and acts of bravery have given us the freedom to be able to speak out and challenge abusive leadership no matter its source.]

     So, Is it just my imagination (isn’t that a song?) or doesn’t it seem inappropriate (like taking poverty-stricken people to a casino) and inauspicious (not conducive to success) AT THIS PARTICULAR STRESSED-OUT TIME IN AMERICAN HISTORY to be spending so frivilously and lavishly for Presidential Inaugural celebrations? 

     Okay, maybe it’s just me.

     Am I dreaming that Joe-the-plumber Americans have been rocked back on their heels with worries about how to take a more fiscally responsible personal and business spending path right now?  Am I alone seeing that most Americans appear to be clutching their pocketbooks like never before?  Or am I just fantasizing all this?

Why would ANYone with a conscience (hmmm) who is about to take control of the planet’s most powerful country, including all the ingredients that determine our nation’s economic well-being –or state of dissipation as the case may be– think for even two (2) seconds that over-spending for such self-aggrandizement and self-serving ends is an okay thing to do? 

     Do you think it’s okay?  I certainly don’t.  I don’t believe your’re “entitled” to a honeymoon when your family is starving just because you ran a successful political campaign.  And I believe we are obliged to question the man’s judgement. 

     What would ever make the new president think he is endearing himself to those he’s been chosen to represent by pissing away (pardon the term; it’s the most accurate I could muster) their hard-earned taxpayer dollars? 

What makes it okay to lend mere lip-service and tacit approval-by-avoidance to skyrocketing forclosure and bankruptcy levels then turn around to hold an extravagant party to celebrate oneself with cash wrenched from our wallets and our children’s piggybanks and our aging parent’s fixed incomes? 

     You don’t believe it?  Here’s a perfect example (and you won’t hear much about this from the idolizing, fawning, he-can-do-no-wrong mainstream media): Teetering on the precipice of financial collapse, the State of Maryland is reported to be coughing up ELEVEN MILLION DOLLARS for inaugural expenses. 

     The list of how many millions of dollars are about to be wasted is exceeded in shamefulness only by the list of dire financial circumstances surrounding the States that are being arm-bent into donating. 

Here’s a question:  Given the sorry state of America’s economy, if it was YOUR inauguration, do you think YOU might forego some of the megamillions of dollars worthy of pomp and circumstance and direct some (or heaven forbid, all) of the funds earmarked for partying into some high need areas? 

     Small business incentives, for example, could serve to create jobs.  Many self-sacrificing, battered, struggling military families could use their own “bailouts” — cash for food, transportantion and heating fuel (with apologies to Internet inventor Al Gore whose global warming theories . . . well, you can finish the rest of that sentence) would take America a great deal further than a week-long bash!

     On top of the points I made in a recent post here. . . that we are now faced with the two top leaders of our country possessing zero (0) business experience between them and, correspondingly, no appreciation for entrepreneurs being the ultimate catalysts of change . . . we are also forced to stand by helplessly watching Tuesday’s shameless splurge of outrageous expenses that could be better used to save lives and buysinesses.

     You own or manage a business?  Beware!  Stay alert!  Don’t get hurt!  We are on our own more than ever before.  Let’s keep our shoulders together and move forward as a unit of influence.  We are, after all, here to leave our marks on the world, aren’t we?  We have to make opportunities from the problems we face, the REAL problems , , , the ones that start on Tuesday.   halalpiar

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Jan 15 2009

BUSINESS STARTUPS & OVERHAULS – CONSIDER BARTER

You will get what you want

                                                                      

if you help enough other

                                                                

people to get what they want!

                            

     Scenerio: You’re supposed to be an entrepreneur.  You got yourself into a business startup situation that’s cash short and you’ve got to make it work but can’t afford the tools you need, or even the workspace.

     Scenerio: You own or run an established business that has been steadily shrinking with the economy and the future is looking glum because you can’t seem to drive the customer base you need to buy your products or services.

Aw, those are two totally different situations, Hal. You can’t address them both in one blog and solve them with one solution.

Yup!  You’re probably right.  I also don’t pretend to have all the answers.  But I am pretty good at igniting sparks.  I mean, all ya gotta do is rub two businesses together to start a fire!  How about the two examples?

The entrepreneur thinks she needs cash to furnish an office and pay for workspace to start her computer seo consulting enterprise.  The old guy runs a 5o year-old lumber yard and his historically reliable contractor customers are at a construction standstill.

With the lumber yard so quiet, surely there’s a spare corner’s worth of office space somewhere that’s easily furnished with makeshift benches, shelves and tabletops.  There shouldn’t be any shortage of electric lines and even soundproofing should be readily available.

With all the belt-tightening going on, homeowners are turning inward to add onto and improve existing living space on their own, armed with do-it-yourself books, neighborhood teens looking to make a few bucks to support their text message and ipod habits, and a trial and error attitude.

The entrepreneur sees the opportunity and moves in for the kill — but it’s a mutual benefit kill.  With win-win as an objective, the strategy unfolds.  She barters for the space and makeshift furniture in exchange for email blasts to his homeowner database announcing free seminars run by local (out-of-work) contractor experts teaching attendees how to add a room onto their homes, how to convert an attic or basement into living space, etc.

Homeowners learn for free.  Homeowners purchase materials at the lumber yard and hire contractor/teachers for parttime on-site consulting.  The entrepreneur gets commissions on the referrals, makes numerous business contacts from among the homeowner classes, and helps pump up the lumber yard website by tying in a contractor blog site for helping unemployed roofers, framers, etc. find work.

Disneyland?  Not if you decide to make it work and are willing to try out new ways of doing business that help you achieve your goals without spending money.  It starts by opening your mind to possibilities, and by figuring out that you will always get what you want if you help enough other people to get what they want.  There are millions of scenerios out there.  Be one.       halalpiar

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Jan 14 2009

The Inaugural Truth For Business

After all the hoopla,

                              

comes stark reality.

 

     You run a business?  You know what I’m talking about.  You’ve been there.  You get your 100th (or 1000th or 1000000th) customer and you pull out all the stops to celebrate.  But in the haze of the next day’s hangover, you realize the ugly truth that you need to confront reality by picking up the pace to double-speed. 

     After pausing to pat yourself on the head, you need to jump back on the ever-accelerating merry-go-round.  You also know that when I say I’m sorry to have to be the one to not pull the wool over your eyes, I mean it.   

     Really.  I know there are many masochistic media-gobbling types out there who actually like being duped and manipulated.  But the truth is that next week’s Presidential Inauguration–which may be historic for some questionable reasons– is not about to mark the turn of anything more monumental than its own celebration venues.    

     Those of us who have inherited or built business enterprises from scratch understand that we are facing a long and difficult road ahead.  In just a few days, we will be seating a new President and a new Vice President who have not only never run a business, but who have zero business experience between them and have never managed any entity of substance . . . not even a National Guard unit!    

     These two politicians haven’t a shred of experience with entrepreneurship or entrepreneurial spirit, entrepreneurial thinking, attitude, or commitment to pursuits of enlightened self-interest.  While they may acknowledge that entrepreneurs built this country, they don’t have a clue that entrepreneurs are the true catalysts of change.  And yet they talk change.    

     As an owner or manager, your business is on the line.  No matter how recession-proof you think you are, you’re not.  No matter how bullet-proof you think you are, you’re not.    

     The only changes we, as business leaders, need are for government to do better at providing incentives that allow businesses to grow and thrive and create jobs . . . to do better at sealing and protecting our borders, and at preventing terrorist invasions of our homeland and cyberspace.  All the rest is talk.    

     A word to the wise, Messrs. Obama and Biden: BUSINESS is what makes America go, not educator tenures, not employee unions, not unchecked and unenforceable immigration policies, not foodstamps, not welfare rolls, not frivilous deep-pocket taxdollar funding of the arts, and not tax hikes to cover all the give-aways.    

     Failure to support and nurture America’s businesses is at the peril of America’s people. 

halalpiar                               # # # 

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Jan 11 2009

REFRESH YOUR BUSINESS? GO PLAY!

“Panic At The Disco” ROCKS!

                                  

(ROFLMBO)

                                                                            

Well, I can tell you from two days of firsthand, frontline experience, that there’s very little in the world that can compare with what’s left of your brain after it’s been overhauled by a thirteen year-old girl.

You know those anti-drug commercials showing fried eggs with some line like, “This is your brain on drugs!”?  Well, a thirteen year-old girl (my spectacularly brilliant and charming granddaughter, to be specific) has the ability to fry your eggs and make you think you’re eating watermelon!

Grandma Kathy and I got indoctrinated to Fallout Boy, Panic at the Disco, and All Time Low among other top new recording sensations. 

(And yes, we do understand that Lady Gaga has “a message”!)

Of course we had our cell phone ringtones programmed to remind us of our our own, out-of-touch, oldtime favorites. 

                                                             

And, no, it didn’t stop there.  Our granddaughter also connected my ipod to a new docking station Christmas present from her parents.  and promised to help me set up a podcast.  (“A piece of cake, Grandpa!”)  Double-cool! 

It might be awhile before I run out to buy any Panic at the Disco tunes to play, but I certainly enjoyed hearing The Eagles; Joni Mitchell; and Crosby, Stills, Nash, and Young sounding –if such a thing is possible– better than the original recordings!

Like having a bee in your bonnet, this child (and I do use that term advisedly) keeps a schedule that would embarrass the workplace pace of any CEO.  Oh, right, and the economy is not, like, worth worrying about anymore than whether the awesome sparrows will, like, indeed return this year to Capistrano.

Here’s the point, Dear Bosses of Businesses: It’s an extraordinarily healthy experience for your enterprise –stodgy corporate or edgy entrepreneurial makes no difference– to shake up your awareness levels and get your tired boring self off the treadmill for a day.  Take the chance you can get your mind fast-forward catapulted into reality.

When you gain a fresh perspective,

your business gains fresh customers!

                                                                               

When you can look at things differently, you are prompting others to do the same.  Internal AND external customers will evaluate and re-evaluate your offerings with increased receptivity.

Now I know you can get some of the same values by getting down on the floor and playing with a baby or a puppy, but you’ll never learn about the hot new music groups or how “txt msgs” literally dominate the communication existences of those between the ages of 10 and 25! 

     Have you any idea, for example what some of these texting acronyms mean?  (Ask any 13 year-old!):

KWIM~~~~SHID~~~~YYSSW~~~~ROFLMBO~~~~?

Ah, just one other point of significant consequence, BTW: neither the baby nor the puppy can get you dynamically ring-toned! 

But don’t get me wrong.  Babies and puppies are good.  And they are better than nothing.  Playing with either and/or both will definitely divert your brain from your daily routines enough to force you to step up to your phone, desk, computer, meeting. or work site with some degree of renewed vigor –at least until the diaper needs changing or the puppy needs to be out the door.

So ANYthing you experience that’ s different 

can produce some ripples,

maybe even a tide change!

But if you’re going for some big-time rattle-your-business-cage kind of stuff, put aside (not literally of course) the baby and puppy in favor of a thirteen year-old girl, an experience that can help you create new ideas for exciting change.  The resultant energy can help you realign your attitude and reconstitute your commitment to move your business forward.

If you’re not already getting a daily dosage, spend a day with your kids or grandkids or a baby or puppy, and open your mind enough to allow them to step (or crawl, or jump!) inside! 

Then see how that experience changes the ways you think about what you’re doing every day to create and build sales, to attract and keep customers, to cultivate best employees and top suppliers.  If your life is all about getting ongoing adrenalin shots from kids already, look deep inside your business with their eyes! 

Go ahead.  What have you got to lose?  A stuck-in-the-mud reputation?  Another stress-filled day?  Opportunities to do more of the same thing you’ve been doing for weeks?  Months?  Years?  Go enjoy yourself!  Give yourself permission to play for a day!  (Or to see what you’ve been overlooking!)  

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www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US

Thanks for visiting. Go for your goals! God Bless You.

“The price of freedom is eternal vigilance!” [Thomas Jefferson]

Make today a GREAT day for someone

 

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Jan 10 2009

Entrepreneur, Sweet Entrepreneur, How Does Your Garden Grow?

Owner/Operator/Entrepreneur:

                                                                          

     When did you last think of your business as something abstract?  Let’s try it.  We’re just pretending here for a minute to see what we can learn so let’s –POOF!– make believe your business is a plant.  I know, you’re ready to call for the old white jacket.  But wait! 

     We (you) may shed some exciting new light on your business (maybe even on your SELF) when you might have come to think there is no light left to shed.  But let me urge you forward.  No one’s watching you, right?  Just go with the flow here a minute and see what jumps out at you?

     So, your business — how’s it growin’? 

     Did you grow it from seed?  Buy it as a seedling and nurture it?  Steal it from a neighbor’s yard and transplant it in your’s?  Take it from the woods nearby when nobody was looking?  Salvage it from someone else’s mistreatment?

     Does it get enough sun and water?  Are you constantly removing dead leaves?  Do you fertilize it?  Regularly?  When’s the last time you added topsoil?  Are there too many gardeners hanging around?

     Are the roots exposed?  Is it bearing fruit?  Does it have bugs?  Is it costing too much to maintain?  Have you pruned it lately?  Is the climate it’s in conducive to growth? 

     Are there creatures living in the branches?  Empty nests?  Too much insecticide?  Not enough?  Woodpecker problems? Is this a tree we’re talking about or a shrub?  How big?  How old?  How sturdy or frail?  Mulched?

     This shrub/tree/business of yours . . . is it . . . do you think of it or treat it like your child?  Your foster child?  Your adopted child?  Your surrogate child?  Your parent?  A brother or sister?  A long-lost cousin?  A ball and chain?

     Let’s examine this just one more step that will truly reveal the depths of your thinking and relationship with your business. 

     Ready?  Here’s what you need:  A piece of paper (any size) and a pen (a pencil or marker is fine).  Oh, right, and some self-honesty, okay? (You won’t need to turn this in to anyone but yourself to evaluate).

     Okay, respond to the following . . . If you could represent your business as a circle and yourself in relationship to your business also as a circle, how would you draw the two circles on that piece of paper you have in front of you? 

     Would they touch?  Overlap?  Be concentric?  Fit one inside the other?  By how much?  Be the same size?  Would the two circles be the same color?  Different thicknesses?  Dotted or solid lines?  Don’t you love all these questions?  [Diod you draw the circles yet?  What are you waiting for?  Go ahead; I’ll wait.  Good.) 

     Hey, nobody said entrepreneuring would be easy.  But, you know what?  It can be a whole lot easier than you’ve perhaps thought, simply by having a better handle on what your deep-down-insides truly feel about what your relationship with your business actually is. 

     Try it.  You’ll learn something new about yourself AND your business.  Maybe it’s time for the rake and plastic bag, or the prining shears. . . or the chainsaw!  Every little insight is insight!           halalpiar    

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Jan 09 2009

Time To Find A Need And Fill It?

BEAT THE BUSHES (NAW,

                                           

NOT GEORGE AND JEB)!

                                                            

     If this economy is strangling your wallet, step back and take an honest look at what you’re doing to make a living.  A major dinnerware store closed this week.  Duh!  The most expensive special events photography business in the poorest town around just folded.  You gotta be kidding; there must not be many special events!  The local tuxedo store is on its last legs.  REEEAlly?  (When was your last tuxedo?)    

Well, there’s always the cliche path: If the bullet you’re biting is starting to hurt your teeth, it may be time for you to climb down off your high horse (yeah, the one on drugs!), beat the bushes (Naw, not George and Jeb!), and think about pounding the pavement (Ouch! The vibrations!))))) for some new way (with apologies to Porky Pig) to bring home the bacon!

     Serious that the time may have come when it would be smart to take a hard look at whether what you’re doing right now can survive tough (or tougher) times. 

     If you’ve just, for example, finished years of writing your first book that you expect should bring you millions (or even thousands!) and you’re thinking about giving up the day job to find a literary agent to help you sell it to a big-time publishing house (Shazam!  That sounds so easy, doesn’t it?), I hate to be the one to tell you to stay with the crummy day job, but the agent/publisher pursuit could take years also… stay with the crummy day job!     

     If you’re selling the latest in fashionable men’s dress clothes, pay attention to the dwindling supply of fashionably-dressed men.  You might as well be selling CB radios and 8-track cassette players (whatever those are). 

     Consider moving your career path (or business direction if you run your own business), toward a market or industry that is more recession-proof. 

     Now I realize that not all of you will want to leap into the air shouting, “Aha! That’s the suggestion I’ve needed.  Now I can go apply for a job with the funeral home; THEY’LL never run out of customers!”

     No-sir-ee-bob!  This is definitely true.

     But, aaah, I DO know that there are a few folks out there clinging to their liferafts and the seas are getting more turbulent.  It may mean having to adjust your marketing messages to fit a better, more productive, more stabilized niche.  Or it may mean having to scramble and take a second crummy job as a quick-fix solution.  

     Sometimes, it may be simply a matter of switching gears, like the old lemon/lemonade advice.  Or maybe somebody else in the household needs to start tossing a few bucks in the kitty!  Whatever you need to do, do it!  Don’t stand around thinking and talking about it for weeks on end.  Those few weeks of opportunity losses could be enough to sink the liferaft. 

     Oh, and just in case you are that writer I alluded to, you might have to give up your great American novel dreams for now and do some other kind of work, but guess what?  You’ll be gathering experience for your next book!  

     It may not, when all is said and done, actually be the exact right time to find a need and fill it as the headline suggests, but it certainly is time to consider the alternatives.          halalpiar

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Jan 08 2009

REASSURANCE sells, builds customer loyalty

Yes, you’ll live. Take two aspirin,

                                                 

and call me in the morning!

                                                    

     I read a study that said something like 94% of all doctor and hospital visits, even to emergency rooms, are for (drumroll): reassurance! 

     The extent to which we all need to have our backs, shoulders and tops of our hands and heads patted while being told that we will live after all, and that everything will be okay, seems highly improbable in the face of what the exaggerated tv news coverage and drama series portrayals would have us believe.

     I mean who among us hasn’t cringed at the thought of being thumped onto stainless steel and wheeled like so much beef through the butcher’s back door, into the chaos and hysteria of ER, or Grey’s Anatomy, or House, or Chicago Hope (reruns), or General Hospital, thinking we’re at death’s door but still not be a priority case because others (jumpers, stab and gunshot wounds, drug overdose and heart attacks) are dying quicker? Aaargh!

     Anyway, these thoughts surfaced today in a “BURRIS UNIVERSITY” customer service training session I ran for 25 management team members of BURRIS LOGISTICS http://BurrisLogistics.com on the Delaware Technical & Community College www.dtcc.edu campus in Georgetown, DE. 

     Participants who volunteered feedback comments in the training room, and many who approached me during and after were particularly vocal about the reassurance values of the material and methodologies covered (including stress management, behavioral focus and choices, written communications and listening skills, and the pursuit of increased self-awareness as keys to dealing better with others). 

     Based on this writer’s firsthand experience facilitating over 500 management training programs, the participation and energy levels of this particular cross-section-of-management group from 15 different Connecticut-to-Florida BURRIS locations, was exceptional.

     And it was a genuine pleasure to be the designated deliveryman of reassurance. 

     Reassurance increases self-confidence. Increased self-confidence boosts feelings of self-esteem. The combination serves to eliminate or minimize feelings of self-doubt, inadequacy and skepticism that hold us back from making progress . . . even hard-charging entrepreneurs need reassurance. Reassurance triggers sales and builds customer loyalty.

     Don’t you as a parent evoke the same confident behaviors and obvious feelings of self-worth from a small child when you pat him or her on the head for “a job well done”? Doesn’t this patting business work wonders on the family dog? Don’t you like it when a spouse or partner or boss or customer pats YOU on the back, even if it’s just a verbal pat? And don’t you perform better?

     Reassurance works wonders. Try some today. See how many backpats you can give out in one week! A dozen? More? I’m sure you’ve got what it takes to be that generous with your (deserving of course) compliments!    halalpiar  

Special thanks for inspiring tonight’s post to Kirk Hoover, Atlanta, GA, Vice President of Business Development, and Wendy Singer-Lowry, Philadelphia, PA, Director of Purchasing for BURRIS LOGISTICS

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Check out and contribute to the daily growing 7-Word Story started 120 days ago (inside a coffin).  Click on the link to the right, or go to the “BOOKS” tab at the top of this page, then to the top headline link.

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