Marketing, advertising,

PR and sales

industry-specific 

experience?

Worthless.

An Opinion 

SALES

Give me a guy who can sell ketchup, propane, decorative plants, dental insurance, or rubberbands any day over a techie geek to sell your iPads, TVs, Wii programs, or Kindles. Geeks sell geeks. Sales pros sell people. Why think small when your opportunities are big? The geek market is small. Find people who are experts at serving customers, and teach them product/service knowledge.

Looking for an exceptional salesperson for your new snack products? Stop looking in the snack product industry. Find someone who sells railroad cars full of dorm furniture to universities. Surgical supplies? Get your search engine out of the med school dropout arena and find a classy cosmetics presenter with a sparkling, eager-to-learn  personality.

Oh, and remember that great salespeople don’t make great sales managers. Only great managers make great sales managers.

PR

Find a freelance writer who has some psychology background and who can write some slam-bang persuasive headlines and sentences for all kinds of products and services– someone who is tenacious in follow-up efforts. Forget about established, specialist PR firms and groups who tend to be more interested in their names than yours. 

The public relations field is a breeding ground for con artists. I’ve seen top PR firms charge $25,000 a month and produce zero. If they can’t make what you have to sell be exciting, you lose. If they can’t follow up fanatically to get writers, reporters, editors, producers, and publishers pouncing on your story, you lose. You can teach someone with diverse quality PR experience about your industry media. 

ADVERTISING

Skip right over any provider who claims expertise in your field, unless you’re willing to spend lots of money to make no impact. Hospital advertising is a great example. It’s pathetic. Does “Excellent People” and “We Care” float your boat? Hospitals and banks are the perfect examples of advertising waste.

Get a person or small team on board who want to help you make a difference, who know how to ignite and cultivate creative thinking applications that get results. Just because something looks nice and is clever or informative doesn’t mean that it works. It may only mean that the agency is seeking to win a design award.

Don’t settle. Do your homework and due diligence. Then teach her/him/them about your business and industry.

MARKETING

Not “marketing” like healthcare people think: physician office visits with armsful of popcorn, candy, 6-foot subs, sports and concert tickets. That’s called payola, as in bring ’em gifts and they’ll prescribe or recommend or buy your products. It’s also called bribery, and it borders on STARK Law and other ethical violation issues. 

And not marketing like Fortune 500 companies hellbent on analysis paralysis before even considering a potential packaging design, pricing structure, promotional flyer, merchandising gimmick or ad headline. Part of why big companies have too much at stake to be entrepreneurial has to do with the astronomically wasted expenses involved in frivolous product and service development and meaningless market research.

You don’t need an army of “experienced (Fill in any specialty here) marketing pros.” You need a person or small team who have a proven track-record for producing results in a variety of fields. Diversity, flexibility, and common sense abilities to work with an Objective/Strategy/Tactics framework in all types of media are what count more than “industry-specific.”

P.S. Beware “Social Media Marketing Experts” who don’t understand marketing. There are plenty of them. 

THE KEY

It’s easy to teach experienced marketing/advertising/sales/PR people what they need to know about your product or service to most effectively represent it. But it’s nearly impossible to teach industry and professional practice-specific experienced people how to market, advertise, publicize and sell.

Specialization Closes Minds 

# # #

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  Hal@Businessworks.US   302.933.0116

  Open Minds Open Doors 

   Thanks for your visit and God Bless You.

  Make today a GREAT day for someone! 

Well, HOPE never accomplished anything, but we DID get change . . .

Budget-Squeezed

Consumers,

Unemployment Line

Stampedes,

Fleeing lenders and

Investors,

Slithering and Sinking

Suppliers

The days are done of having stationary targets and goals to focus on. We are a civilization on the move. Some of the action, we asked for. Some, we didn’t. Most threatening are those that have been foisted upon us by a naive, incompetent American government that has zero experience with, or appreciation for, all things business.

Even before I give you the build-up, here’s the bottom line:

You cannot start a fire with a magnifying glass if you have to keep moving the magnifying glass because the object you’re trying to ignite keeps moving!

It’s a wonderful thing when your targets stand still for you and you have all the luxury of time to aim carefully before pulling any triggers. But that’s fantasy. Reality is that in today’s still sinking economy, everything is moving and changing — customers, employees, funding sources, referrers, vendors, and the competition are all in motion.

If you really want to put a fire under your ideas, your customers, your employees, et al, you’d be best advised to ditch the magnifying glass and figure out the best way to turn sparks to flames. You need to first explore the nature of the tasks and people involved, and assess your goal structure.

If your goals aren’t specific, realistic, flexible, AND due-dated, you’re headed into fantasyland and running on empty.

You are dealing in (with apologies to Mr. Obama) hopes and dreams: meaningless time-wasting, money-wasting, energy-wasting illusions that savvy entrepreneurs avoid like the plague.

Dreams, ambitions, and intentions are great, but only when they are followed promptly by action. Taking action is the mark of a true leader, and all successful entrepreneurs. And some action is always better than noaction. Why? Because –again– trimes have changed and the new old motto is:

“If it ain’t broke, fix it anyway!”   

Be careful to not misread the implications here that you should suddenly fly by the seat of your pants (which could undoubtedly make for an interesting journey, but highly questionable landing). Yes, do charge at your business targets, but remember that –even when they least appear to be– they are moving and changing.

Your ability to adapt effectively to changing, moving circumstances will determine your ability to succeed. How does one prepare for vigorous activity? By stretching of course. What kinds of stretches do you need to build into your daily routine to enhance your flexibility, elasticity, ability to adjust and respond?

Writers read. Language teachers do crossword puzzles. Designers go to the movies. Doctors and dentists invent gadgets. Actors “people watch” in crowds. Musicians hum. Drivers walk. Chefs try different restaurants. Shrinks join therapy groups. Figure out what works for you.   

The world’s greatest athletes –regardless of the sport– are those who practice and practice, and practice again, hitting a moving and/or changing target. The world’s greatest entrepreneurs do the same thing. Remember high school physics class and Newton’s First Law?. . .

“A body in motion tends to stay in motion!” 

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  Hal@Businessworks.US   302.933.0116

  Open Minds Open Doors 

 Thanks for your visit and may God Bless You.

  Make today a GREAT day for someone! 

IN LEADERSHIP, SALES, AND ENTREPRENEURSHIP . . .

It’s NOT Consciousness

vs. Unconsciousness

It’s how you make them

work together!

I just received an email from Dr. Royston Flude in Switzerland, a long-time friend and past business consulting associate. Our connection dates back to the “Dot Gone Revolution,” to Internet business management and writing interests we shared at that time in New York.

Dr. Flude, I might best categorize as a global futurist. He has one foot planted firmly in the pursuit of scientific discovery and applications to life and business management, and the other planted firmly in the universes of prayer, consciousness, and human behavior. More details available at www.cmdc-spoc.org

Royston tells me he has been working on “the impact of Consciousness and its therapeutic outcomes.” Related to that, he notes he “can confirm the power of a strong self-worth and prayer” and that he is conducting some research in the U.S. on the outcomes associated with the use of therapy dogs . . . these are all issues I have strong evidence of personally.

___________________________ 

Last week, someone sent me a video of a presentation given by one of my most admired and respected writers, Malcolm Gladwell (Blink, Tipping Point, What The Dog Saw, plus a zillion awards for his magazine and newspaper work as an imaginative investigative journalist).

In the video, Gladwell said his latest writing project is about “Taking the Unconscious Seriously” and relates that topic to relying on first impressions and snap judgments (particularly in war, dating, marriage, and police work) . . . quite a mix, but also concepts that I have strong evidence of personally.

___________________________

So, “conscious” and “unconscious” stuff has occupied much of my conscious and unconscious mind today.

Here’s where I’ve ended up:

In business — 

Reliance on the UNconscious mind is what separates most corporate existence from most entrepreneurial ventures. The UNconscious mind is the trigger for creative development and the delivery of innovative thoughts and actions. It is also the trigger for sales inasmuch as it is most closely tied to emotional responses and emotional buying motives.

The UNconscious mind, however, is only as effective as it has the potential to be, when it is launched from a platform of Consciousness, and regularly serviced by an element of conscious control.

In other words, to make the most of most business problem/opportunity dynamics, the Conscious mind must assess, goal-set, and strategize with a thinking approach that’s logical, rational and unemotional before unleashing the UNconscious pursuits of tactics designed to implement the strategies to reach the objectives or goals.

But, ah, it’s not that simple: Booster shots of Consciousness in the Unconscious process, and vice versa, attest to the need to be (as Thoreau once urged) “forever on the alert.” It’s rare –if ever– one would simply use one tool , then drop it to use the next. Ah, consciously, that is.

To complicate matters even further, consider whether it can be possible for instantaneous “instinctive” decisions (which often seem the best) to come straight out of shoot-from-the-hip, knee-jerk, UNconscious mindsets that directly bypass Consciousness?

The solution: Like the creative wood-design carpenter who keeps a tape measure on her or his belt or in a pocket, keep Consciousness and Unconsciousness both, at the tip of your tongue, and at the edge of your mind. Why? There’s never just one way to look at any business situation.

And then there are those times when you simply need to let go of rational thinking and trust your SELF, your UNconscious judgments, and your prayers. 

# # #

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www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US

“The price of freedom is eternal vigilance!”   [Thomas Jefferson]

Thanks for visiting. Go for your goals! God Bless You.

Make today a GREAT day for someone!

If you’re not in the toy business,

 and play games with people  

who act like children

 . . . you lose!

Government in virtually any form is hardly a showcase for business leaders. Time and again, and especially with the current Administration, government has proven itself incompetent of thinking and acting prudently or productively. This latest round of childishness that the White House and the Democratic union-vote sheep in Wisconsin are displaying, is pathetic and irresponsible.

Just imagine employees in your company deciding they don’t agree with your hard-line stance against raises at a time when the very survival of your business is at stake and, instead of sitting down to talk about it with you, they pile onto buses and leave town.

Are you kidding me?

Does that sound like a three-year-old temper tantrum or what?

God Bless you, Governor Walker for having the courage to stand up against this intimidation and lunacy. Wisconsin will rise again, but only after those who choose to play child’s play grow up and face the reality that they are part of the problem and not part of the solution. Those who you represent should be proud of your stance. You are trying to save your State from economic catastrophe.

You are 100% correct that the people of your State come first, and that they will decide, not the greedy unions or Mr. Obama’s thugs. There isn’t an entrepreneurial American business on Earth that wouldn’t agree. 

• We know from almost all forms of psychotherapy that when those you are trying to communicate with as adults will only respond as children, you can get down into their playground mentality, become one of them, and accomplish nothing.

• Or, you can rise above them and act parental, which will create added havoc and ignite either explosions or implosions.

• Or, you can stay persistently adult until they finally come full circle, accept their foolish waste of time and energy as an aberration, and join forces, or at least agree to disagree, and move on. And, this is the only avenue that holds promise of productive solutions.

Union mandates are far beyond the point of reasonability and the infantile attitudes of it’s-my-ball-and-I’m-taking-it-and-going-home-Wisconsin-State-Legislators (who have fled from their responsibilities to parts unknown) must both be quashed.

Governor Walker needs to continue to stand firm, and deserves the support of all 30 million of America’s small business owners and operators.

If Wisconsin’s radical leftist and union leader demands succeed, and added State financial support is handed over to e.g., $90,000-a-year-salaried teachers at the cost of collapsing the State, everybody loses.

Can it possibly be that partisan politics is more important than the well-being of Wisconsin families and businesses? Is building a Democratic power base more important than Statehood survival?

Please, those of you who provoke fights and then run from them: Stand up for those who have supported you, not those who give you pretend pledges!

Reality is that your State, like many, is in serious trouble. Meeting union demands is not a solution. Acting like adults and thinking like entrepreneurs will at least get you to the solutions table.

Stop worrying about losing votes and losing union support, and start realizing you hold the key to your childrens’ and grandchildrens’ future. You’ve made your points, now turn it around.

NOW turn it around.

Wull you give the rest of the country reason to applaud you

or cause to spit on an empty trail that you’ve left behind!

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www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US

“The price of freedom is eternal vigilance!”   [Thomas Jefferson]

Thanks for visiting. Go for your goals! God Bless You.

Make today a GREAT day for someone!

Failure to achieve

can often be traced to

one’s own big mouth.

What’s the old German expression? “Vee ist too soon alt und too late schmart!” (…or something like that). Well, combine that truth with the tendency most of us have to shoot off our mouths about what we expect to achieve —often before we even get started— and what have we got? A situation in which we are too late being smart enough to realize we should have kept our goals to ourselves.

Other than a genuinely-shared pact with your soul mate or trusted long-term business partner, it’s just not ever a good idea to tell anyone else about what it is that you’re aiming to achieve. Others are not in your shoes and do not have the same energy or confidence levels. You, after all, own or operate or run or manage or partner in a business. You’re an entrepreneur.

Many others (including some close to you) may –for down-deep-inside resentment– simply not want you to succeed, and will discourage and undermine your efforts. For whatever their reasons, don’t allow those confrontations to occur. Keep your goals secret.

Perhaps you believe you have personal and or business “goals” in mind. I would respectfully suggest that the odds may not be very great that these pursuits are worthwhile. The truth is that all of history has proven goals are only worthy of pursuit to start with if they meet all five of the following criteria:

GOALS MUST BE

• Specific

• Flexible

• Realistic

• Due-Dated

• In Writing

If what you’ve been thinking are meaningful personal or business goals, and they don’t measure up to solidly meeting five out of five of these requirements, they are not goals. They are wishes. Wishes are what people who wrap their lives around “hope” end up with. Wishing and hoping are the empty promises that empty people make to themselves and others. “Fantasizing” isn’t “taking action”!

Not only are each of us at the doorstep of success when we choose to quietly set and work toward goals that are specific, flexible, realistic, and due-dated, we can also measure the sincerity of others’ intents by applying these criteria to what we see them attempting to do with the major life tasks that face them. And from that kind of assessment, we can often determine another’s integrity.

Say, for example, a customer tilts his head, shrugs, faces his palms to the sky and says, “Sorry we’re taking our business elsewhere; it’s strictly a money decision; nothing personal; your prices are just too high for us; we can pay offshore operations half of your costs for the same results!”

This is a knee-jerk, marketplace-ignited decision. Otherwise, you’d be hearing about quality and service and deadlines and willingness to work out payment terms and exact shipments involved. A customer who simply up and leaves with an armful of flimsy excuses was probably never a good customer in the first place, right?.

Replace him with one that demonstrates by her attitude and conduct and the choices she makes that she is working with goals. You don’t need to know another’s goals or share yours. But when you look below the surface of smiles and handshakes and illusionist promotions, you’ll see that those who set and function with goals behave in certain committed ways. You know the difference.

These are the business and professional people

to choose to associate with.

They make the best customers and partners and investors and employees because relationships start from a position of honorability and support for one another in traveling on the high road. More quality work gets done more often, and besides moving in more profitable directions, it’s also more fun.

# # #

Hal@BusinessWorks.US

“The price of freedom is eternal vigilance!”   [Thomas Jefferson]

Thanks for visiting. Go for your goals!

Make today a GREAT day for someone!

Headed to 2012–and

your business

is still breathing?

You got guts!

It takes more, much more, than an MBA, family inheritence, or good luck to have a living, breathing business survive this still-spiraling economy. It takes guts.

Guts? Right. You must have ’em, or you wouldn’t be reading this. Okay, enough with the backpats, where do you go from here? Yeah, into January, right. I know. But beyond that, what?

Since you’re an entrepreneur preoccupied with making your idea work, you’ll probably be doing all your gift shopping online, or running around at the 11th hour grabbing stuff off what’s left on nearby retail shelves.

If that’s not the case, and you’re a true romantic who has planned every inch, and had a thousand hours to plan and organize and wrap, you’re probably a corporate type who did all your Christmas shopping in July, and not reading this anyway.

So, here’s a thought: What about taking yourself through a group brainstorming experience —  by yourself?

Is that like suggesting that you do a multiple-personalities thing? Yes, but not so close to the edge that you’ll need a shrink by New Year’s.

I’m suggesting you start with a pad and pen or pencil (if any of those tools are still within your reach). Laptops and all those other hand-heold devices just don’t cut it! They don’t give you enough time to think.

Besides a little practice with that lost art called handwriting, the experience alone could be a good stimulous (speaking of which, Red Bull isn’t a necessary accompaniment, but you may want a cup of coffee?). 

Next, turn off your cell phone; I promise the world won’t end. Then find a place where you won’t be interrupted. (HA! Talk about challenge!) Maybe it has to be a locked car in your driveway?

At the top of your page, write the one business issue that is most important for you to address in 2012.

Be realistic.

Draw a vertical line down the middle of the page.

Put a + (plus) sign on the left and a – (minus) sign on the right. Start to write down everything you can think of (in the left-hand column) that could be a positive outcome of resolving this issue. Everything you imagine as negative on the right. Think freely.

Don’t criticize or second-guess yourself. Instead, go back over your list from the perspective of what you imagine to be your most trusted advisor or most valuable employee. How would it change?

When you’ve given these two columns about 10-12 minutes for each of your split personalities, STOP! Take a swig of coffee. Take some deep breaths. Rub your hands together briskly.

Next page: Write down the three steps you can take on Tuesday, January 3rd, to make some of that left-hand column stuff on your first page start to happen. Rank order the priority of steps.

Make some specific notes about the who, what, when, where, and how each of those three steps can/should/will occur.

Give them a timeline.

Be realistic.

Keep it all flexible: your rankings, your steps, your timeline, and what you expect for results (yes, without this, it’s hard to know why you’re pursuing anything) . . . flexible.

If you get close to the date and it’s not going to happen, don’t whip yourself (that’s hard to do anyway), just move the date. If the steps involve money or other people, leave them flexible enough to adjust in case things don’t go swimmingly (which as you know, they rarely do!)  

Fold up the pages. Put them in your pocket. Type them into your computer tomorrow (not today) and edit them in the process. Share the information as appropriate.

Congratulate yourself for doing goal-setting the right (most productive) way. Now make it happen! And stop worrying. Remember, you got guts!

 # # # 

302.933.0116 or Hal@BusinessWorks.US

Thanks for visiting. Go for your goals! God Bless You.

“The price of freedom is eternal vigilance!” [Thomas Jefferson]

Make today a GREAT day for someone!

Follow, deliver, be urgent

and reckless

hardly sounds like a

success formula, but 

. . . NOTHING in business is more telling about the character and integrity of an individual or organization than the honoring (or not) of commitments.

1. Consistent follow-through and follow-up

2. Delivery of what’s promised when it’s promised

3. An all-pervasive sense of urgency, and 

4. The reckless pursuit of customer delight

. . . are the marks of true business leadership.

Underpinning those magical business attitudes are respect for others, and a mission to maintain quality and value at every turn.

Besides –that all by themselves– those qualities make for explosively productive marketing and branding programs, regardless of the nature of the business or the goods or services offered.

Humans buy benefits first, attitude of the provider or supplier second, and product or service features a distant third.

Who knew? Not most business owners (who continually insist on marketing features first, and who routinely dismiss attitude issues as ones that impact the bottom line, and that they have little or no control over).

In fact, benefits and attitude offered are the engines that drive the bottom line. They are also largely a matter of choice. Attitude is 100% choice. If product or service benefits are limited, it’s because someone at some point didn’t recognize or flex that 100% choice muscle in the process or decision making about what to offer customers. But choosing a corrected attitude can upgrade the benefits.   

The only problem is that I can just barely think of slightly more than a handful of businesses in my lifetime that actually deliver consistent follow-through and follow-up, delivery of what’s promised when it’s promised, an all-pervasive sense of urgency, and the reckless pursuit of customer delight.

You?

What happens when you put these four yardsticks up against the ways you think and the ways your organization is doing business right now? How do you and your business measure up?

Are your weakest-link areas ones you can correct/adjust/improve or boost on your own, or will you do better to enlist outside help? How big of an issue are the expenses associated with getting expert input? What’s your opportunity loss?

You could well be, for example, losing more dollars worth of business opportunities right now because your and your business’s emphasis are on the least productive points (like marketing features?) which could easily be costing you more than to bring in a professional specialist who can help you stop the trickle before it becomes a flood.

If you go this direction, be careful about who you choose to step in. Make sure that that team or group or individual exemplifies the four points identified above. Yes, there are plenty of earnest and capable individuals (especially) out there who can deliver the results you seek. Do due diligence. Ask for references and ask references for references. Use your gut instincts.

~~~~~~~~

www.TheWriterWorks.com  

302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

Is what you’re doing

right this very minute

taking you to where

you want to go?

You run your own business, or a number of businesses. You know who you are. You know you’re an entrepreneur but you don’r readily admit it. (Why? Maybe it just sounds too fancy-pants?) Anyway, what matters right now is that you step back for the couple of minutes it takes to read this, and pat yourself on the back!

What’s the backpat for? You deserve to appreciate yourself for believing in yourself. And you should probably get a medal for keeping your ego in check enough to engage the “missing ingredient” help you need from those with the expertise to excel at the tasks you never mastered.

You haven’t been squirreled away this winter assessing your past business moves and decisions and carefully figuring your next game-plan strategy for the rest of 2011. 

I know this because I know if you are truly the stuff entrepreneurs are made of, these are things you ordinarily do weekly, if not daily or hourly. 

While others (government agencies and corporate types) are racking their brains with strategic planning exercises, you are just charging ahead — testing and trying new ideas and new twists on old ideas. You do this trial and error thing all year long because there’s just not enough time to take your advisory board on a retreat weekend, or lock up in some hotel room for days of chit-chat. 

That’s time that could be spent doing stuff, right?   

In fact, odds are you hate to think about or planning anything farther out than about 60-90 days. You prefer not thinking past 30! And you’d rather get in and out of a convenience store with breakfast to eat while you drive than sit down in a restaurant for more than 15 minutes, or –unless you’ve a home-based business– have to gulp coffee ‘n egg sandwich at home and then waste time cleaning up! 

Shopping trips you actually enjoy are probably limited to Staples, Office Max, Lowes, and Home Depot. I say all this just to let you know I get it. I got it. And, you, as independent a cuss as you may be, are not –surprise!– alone. I’ve been working with entrepreneurial whack-o’s like you most of my life because I love the challenge, high energy, enthusiasm, and turn-on-a-dime response level.

What’s important to know is that YOU,

and others who fit chunks of this profile

I’ve outlined, are the catalysts in society

that in fact make the world go around. 

If it was not for you and other dreamer/doers we would surely no longer be a (at least partly) civilized nation on this fragile planet. There simply would be no industry or marketplace or culture or technology to speak of.

Now with all this positive fluff floating around, it’s also important that –to be and remain successful– you maintain a balance with reality. This means you need to be forever vigilant about  recognizing one extremely critical entrepreneurial business factor. 

The foundation of your business rests squarely on shifting sands, and the stability of your enterprise is only as strong as your ability to remain flexible enough to shift when the sands shift. 

Those who entrench themselves thrive only in corporate environments that lack this balance and awareness. And you can only maintain your own ability to go with the flow by staying focused on which ways the moving targets move. 

Is what you’re doing right now with your business growth, development, and presentation of itself (how it communicates its messages) keeping a step ahead of the pace within the universe of business you’ve chosen? 

In other words: Are you making the best possible, most-in-demand kinds of (for example) pizzas, with the best possible ingredients, for the market you most want to capture? Are you presenting them at the price and service level that will usher in the sales you need to generate the profits you want? What do you need to do differently?  

REMEMBER:  Shifting sands work just fine when you’ve got a four-wheel drive vehicle, can deflate and inflate your tires according to how packed the surface is, have a couple of pieces of planking with you in case you get stuck, and are constantly monitoring wind, tide and precipitation (where appropriate), temperature and other weather conditions.

Stay alert.  Don’t get hurt.  Build bridges, but don’t burn them.  Make sure the risks you take are “REASONABLE.”  Always imagine a “worst case scenario” before you act. 

Your energy and the people around you in your life are your most important assets. 

Protect them by keeping on top of your stress, not under it!

~~~~~~~~

302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!