Archive for the 'Observations' Category

Nov 20 2012

My Special Thanksgiving Thanks . . .

I am thankful for my

                                     

 Kickstarter Backers!

 

Happy Thanksgiving!  I hope it is a time of great rest, relaxation, reassessment and re-energizing for entrepreneurial leaders everywhere. Certainly, it is a time for family, friends, and appreciation . . . a time for prayer and caring and tolerance.  

Thanksgiving is for me personally —and most of all— a time for saying thank you to those who have locked arms with me through the two years of harsh realities and trauma that ended with Kathy’s death this past March.  

It is only because of that allegiance and outpouring of love and support for my personal and business survival that I have indeed survived. It is with full and deep appreciation for all that Kathy meant to me and the joy she brought to my life, that these friendships and offerings of time and help, and support (even food!) have prompted me to do what she urged of me consistently (but that I unwittingly resisted) over her last two years: to move on! 

AMAZON Kickstarter, as many of you know, has enabled me to step forward with the wonderful book manuscript –HIGH TIDE— that occupied thousands of hours of my spare time (and much of Kath’s) over the past twelve years. But Kickstarter is just a platform, a format.  

It took a concerted effort by a small army of close friends and family members to give me the faith and incentive and encouragement to bring that format to life… to move on. As it stands this minute:  it works!         

In the middle of my Kickstarter website, you’ll find a lengthy list of individuals who stayed with me through the long haul and who passed me the torch to light up HIGH TIDE

Many others, too many to list here, have eagerly jumped on the bandwagon to help. They know who they are. I will thank each publicly as soon as I can get through the Kickstarter project, regardless of outcome.  

I will simply say here and now that I am deeply grateful to each of you who have taken the time from your own busy lives to reach out and pull me a rung or two up the ladder and for bringing God’s blessings to my doorstep. Thank you. I love you all. And God Bless YOU.  

~ ~ ~ ~ ~ ~ ~

I ask also that anyone reading this please be sure to remember all the families still suffering from Hurricane Sandy, and to send God’s blessings to them, as well as to all our young men and women serving in America’s armed forces and emergency services throughout the world. Pray to grant them all continued courage, resourcefulness, patience, forgiveness, and understanding.

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Nov 08 2012

WRITING YOUR BOOK

WRITING   YOUR   BOOK 

                    

It’s just not the same as editing, designing

 formatting and publishing, distributing,

branding, promoting, legalizing, and

marketing your book… or selling it!

READ BEFORE YOU LEAP, YOU 81%!

 

Why am I telling you this? What makes this relevant to small business? HA! 81% of all Americans think they “have a book in them” according to a New York Times survey report . . . uh, that’s like over 200 million people in the U.S. who want to write a book — more than total viewers of the most-watched-in-history 2012 London Olympic games!

WOW! That sounds like a sizable market right? And an awful lot of new books on the horizon, right? Wrong! How could that be? Well, first off– like the old days when TV first came out, and everyone watched it with the same passion we now relegate to smart phones, all humans thought they could write TV commercials because they watched them!

In other words, if you don’t read, you can’t write. According to industry findings reported at www.SelfPublishingResources.com, the average book buyer reportedly never reads more than the first 18 pages of a book she or he has purchased!!! If you don’t read complete books, you can’t write books worth reading. And if your first 18 pages don’t shake the walls loose . . .

Second: WRITING your book is the easy part!

And even if you DO write a book worth reading, you’d better have a lot of money and/or considerable professional expertise with editing, designing, formatting, publishing, distributing, branding, promoting, marketing, contract law, and sales. Even IF you can manage getting a big-time agent, publishing house, and publicist, the buck still stops with you! Even if.

Discouraging? Absolutely. My best guess is that 80 of the 81% will fall by the wayside trying to effectively manage the tasks noted in the paragraph above. That’s a big pile of dead book efforts! Ah, but now there’s CROWD SOURCING to the rescue!

Go to this site now for an example of how to make your book work once it’s written. Oh, yes, and it’s only a couple of hundred dollars to create! IT’S THE NEW WAY TO SELL BOOKS. IT”S THE WAY ALL FUTURE BOOKS WILL BE SOLD!

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Oct 28 2012

The 4th of 10 Things Nobody Tells Entrepreneurs

You will NEVER

                                  

have enough money

                                    

to start a business!

                                 

“Yeah, yeah, I’ve heard this before,” your stubborn venturesome self may say by way of dismissing the ugly truth, but dismissing reality doesn’t make it go away. Your offhandedness will inevitably come back to nip you in the tush. UNLESS! Unless you can get yourself to accept reality unconditionally and plan (that nasty entrepreneur word again) accordingly.

Ah, and one other very important asset you need to bring to your business startup table: PLUCK! [No, not as in fingering a banjo!] Pluck as in backbone, bravery, courage, daring, fortitude, gameness, grit, guts, mettle, moxie, nerve, zestspunk. This is not to suggest recklessness in talking money. It is rather to suggest being realistically bold and fearless.

“Realistically”?

If you grow your business idea to the point where a major infusion of someone else’s cash or equipment is needed in order to survive and/or continue to grow, you’d better be prepared to give up total control in exchange. This translates to the need for you to be prepared to hedge your bet, and possibly diversify your interests (if your investors allow you to!).

Starting a business is not a task for the meek. It is not a retirement or corporate escape. It is not a hobby. It is not simply taking advantage of a spur-of-the-moment opportunity. It is not a one-night stand. When you start a business, you marry your idea! Without some grand inheritance, how many marriages start out with enough money?

No matter how carefully you budget and think through where your idea is headed, no matter how much arm-in-arm support stands with and around you, no matter how many promises you get from vendors, suppliers, ancillary services, and government agencies, you can be sure of only one thing: You’ll never have enough money to start a business.

So? So assess yourself first. Don’t dwell on it, but do be honest. Determine exactly how much pluck is inside you, and how realistic your attitude is. See where and who and how to plug the openings. If you don’t, your startup efforts are destined to fall apart and your financial exposure will be crippling.

You need to substitute for being under-capitalized by rallying your strengths and surrounding yourself with the reliable strengths of others whose skills and experience can fill in your gaps! It CAN be done. Many have succeeded. But many more have failed. The difference is pluck and a realistic attitude. How much of each have you?

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Hal@BUSINESSWORKS.US
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Open Minds Open Doors

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Oct 09 2012

The 2nd of 10 Things Nobody Tells Entrepreneurs

BUSINESS & POLITICS DON’T MIX!

                                                                      

Best Advice: Speak out in private, but hold your tongue in public! Customers and others you do business with may or may not agree with your politics, but the odds appear overwhelming that they do not want to hear your political views as part of any business transaction.

Treat every opportunity to speak out in accusation of your political opponents or in defense of your political favorites as you might instinctively deal with dysfunctional elements of your own family at the Thanksgiving dinner table.

In other words, exercise greater caution, discretion and respect than you would normally be inclined to, for the welfare of the rest of your family, and for the betterment of your own well-being and stress level. Save confrontations for when you become a professional boxer or hockey star.

“But it’s my right, my privilege, and my responsibility to speak up!” Well, okay, you may think you’re entitled, even required, to express your personal political preferences. And you are certainly entitled to your opinions, but if you own or manage a business, there’s simply no room for political opinion!

Every time you open your political mouth, you risk losing a minimum of 100 customers because anyone who disapproves will tell ten others,who will each tell ten others. Can you afford this kind of loss?

How do I know all this? Because I’ve had a big political opinion mouth in one of my past lives and it cost me substantial business. “Who cares?” you might say. Well, it may be costing you too!

The problem is that while you may not care about someone who’s critical of you offering editorials– critical of your criticism, so to speak– you maybe need to care a great deal about someone who’s related to, or controlled by that individual, and there’s just no way to ever know when some big mouth comment will come back to haunt you.

Taking the low road is not always a bad thing. Low road activity is often read in a positive light by others. Non confrontative attitudes typically produce positive reputation assessments of virtue: “humble;” “reserved;” “rational;” “objective;” non judgemental;” and “thoughtful” come to mind. It’s the sign of someone who walks the talk!

So, now, even if I’m only half right, wouldn’t you prefer those kinds of reputation attributes to “opinionated;” and “loudmouthed;” and “narrow-minded;” and “confrontative;” and “pushy”?

Bottom Line:

Work for your favorite candidates,

but don’t bring your favorite candidates to work!  

                                                           

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Oct 03 2012

The 1st of 10 Things Nobody Tells Entrepreneurs

FAULT AND BLAME

                           

 DON’T MAKE SALES!

                               

Here we sit, small business owners, managers, and entrepreneurs, on the day of the first 2012 Presidential Debate. We are seething with anger, frustration, disappointment, and stress over what has and hasn’t happened since the last 2008 Presidential Debate. We blame it all on the political candidate we least agree with. And the harder we blame, the more we lose.

We have seen our businesses and personal finances go every direction except up.

We have become more outspoken about that, especially as we’ve seen respect for America’s military and America’s job and housing markets collapse . . . and food and gas and transportation prices explode through the roof! Normally free-spending customers have become suddenly frugal and stoic. All of that must, after all, be somebody’s fault.

But let’s be honest with ourselves here. How much real fault sits on our own shoulders for not planning properly, for not adjusting our business and professional practice development strategies appropriately, for not having solid contingency plans in place? It’s true that some circumstances prevent proactive business management. But many do not.

The way I see it, we have indeed had pathetic government leadership, but aren’t we just as much to blame as anyone for not keeping our own businesses fluid as they slid sideways across the top of shifting sands. After all, we chose to stand there in the first place. With that commitment, comes the responsibility to be flexible and stay forever on the alert. Am I alone here?

I’m not suggesting that going with the flow is easy. But, with a small business, it’s essential.

And that means staying tuned in to government screw-ups and broken promises because they will–in the end–affect where, when, and if you grow… or even if you survive! Easy to “Tuesday morning quarterback,” yes, but we’re looking at a lot more shifting sand before we see solid ground no matter who gets or doesn’t get elected.

It took us time to get here; it will take time to get out of here. So, there’s no time like the present to reassess your branding efforts, to initiate an overhaul of priorities and to inject time and expertise (necessary business growth ingredients that no doubt feel unaffordable) into monthly, weekly, and daily schedules.

That investment alone can make the difference for you no matter what happens on November 6th. And hopefully something will happen. The bottom line:

SALES MAKE BUSINESSES GROW.

FAULT AND BLAME AND PROMISES DON’T MAKE SALES!

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Sep 23 2012

BUSINESS BALANCE

How un-balanced ARE you?

 

No matter how much you may think you are in tune or in touch with yourself, if you own or operate or manage a business –new. old, big, small, medium, family, self-employed or otherwise– take it from me who’s experienced all of the above firsthand: you are UN-balanced!

This means that negative stress is seeping in. It’s invading you even as you think it’s not. And it’s taking it’s toll.

How to regain control? First, you need to know where it’s coming from. Odds are it’s some combination of emotional, intellectual, and physical upset or dysfunction. The challenge is to isolate how much is coming from where and when, then to determine the how.

Once you have done an honest self-evaluation, you’re in a better position to reverse the flow and the damage.

Aaah, but this isn’t as easy as it sounds. Read that How to regain control paragraph again.

In some rare instances, it may be just a matter of seconds, minutes or hours to do all these analytics (and you thought analytics were just for SEO geeks doing website tricks?), but if you’re serious about rising to the occasion and getting your act together, be prepared to take days or weeks or months.

(Maybe years!)

Once you’ve done a be-honest-with-yourself inventory (like the doctor’s diagnostic work-up), separate and identify the key issues or stress points that seem to be creating or causing the most unbalance. Put them on paper or in a Word file bullet list. Prioritize by ranking them with 1-3 or 1-10 values in order of most critical (usually this translates to most immediate need).

Consider your own self-prognosis. What’s the best and worst you can expect in terms of timing and accomplishing the tasks associated with eliminating or minimizing the culprit behaviors or influences? What’s the quickest/easiest/smartest/safest way to get back in balance?

Okay, that’s the hardest part. Now initiate treatment. Simple? No. Painless? Pr0bably not. But much easier than the process steps needed to honestly assess and evaluate. After all, you are the only one who can unbalance you. And you are also the only one who can regain control. Bottom line: Nothing happens until you do!

 

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Aug 18 2012

PERSONALIZING MESSAGES

When to personalize

                                      

your message?

 

 

Please. If you’re still asking this question, I hope someone else is doing your marketing for you. The answer of course, is “Always!” When do you NOT personalize a message? When you want no results!

Can any message that you ever receive (except maybe a threat or a summons ;<) be too personalized? Well how do you think your prospects feel when they get your emails and Tweets and direct mail addressed to: Dear Occupant, or Dear Computer User (Duh!), or Dear Follower, or Dear Homeowner, or Dear Friend, or Dear Voter?

You might ask instead:

Why would a business or professional practice

owner throw money out the window?

                                                             

What’s in a name? It’s the most important thing you have! When a business or professional practice refuses to take the trouble or go to the expense to find out what it is, or refuses to use it in communicating, or won’t take the time and make the effort to spell it or say it correctly, that entity is not worth dealing with. Period. No exceptions.

“Dear Valued Customer”? Finger down throat! Pffffft! That’s BS and you know it! If you can’t be more personalized than that, you’re not serious about being in business. Get a government job! (Not much of anything needs to be personalized there.) If the customer is so “valuable,” prove the point; get it right!

Your prospects and customers are no different than you in how they perceive the integrity and authenticity of a business or professional practice based on the accuracy and diligence of how a communication is addressed. If your name is Smith and a message comes to you addressed to Smythe, are you about to open it or read any further? Of course not.

And if it’s pronounced “Smitt” on the phone

 . . .”CLICK! Buzzzzzz:

If you’d like to make a call, please hang up and . . .”

                                           

Making doubly sure of the exact accuracy of the name that you personalize (and address your communications to), no doubt takes longer and probably costs more, but–in the end–odds are it will get through and be noticed instead of being trashed without even being opened. Oh, and the more complicated the name is, the more likely you gain a friend by spelling it right!

This goes for email addresses and phone calls as well. You don”t know how to pronounce a name? Ask! There are enough tools available via Internet search engines today that there’s no longer any excuse for misrepresenting, mispronouncing, misdirecting, or misspelling a prospect or customer name, or title, or company affiliation. Personalizing your message sells!

If you, in other words, are reduced to having to say “Dear Friend,” be assured you are not. Stop wasting your time and money.

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Aug 11 2012

WORST CASE SCENARIO

Consider the worst,

                                     

 but assume the best!

                                    

There’s no longer any excuse for being surprised in business (or life) when you’re able to discipline yourself to practice the thinking: “What’s the worst that could happen?” in every major decision . . . and then proceed to believe that only the best outcome will actually occur to reward your efforts!

Mind over matter? Perhaps. But, more than that, each worst case scenario situation you consider will better prepare you for the reality of what’s possible while it protects your belief in making happen what’s probable.

In other words, you will move forward most effectively when you’ve weighed the risks involved realistically.

Every leader worth her or his salt will attest to this thinking. The difference between it and a proverbial doomsday attitudes is simply that considering bad outcomes need only be a momentary departure from the positive thrust of making something positive happen.

Dwelling on negativity produces negativity.

                                  

Well, you say, making negative thoughts be fleeting ones is easy to SAY, you say. Ah, but it’s also easy to DO. Doesn’t it all come down to a matter of choice, after all? We do, by the way, choose our behaviors, yes?

So can we not simply choose to make  negative thoughts be benchmarks with a caution flag?

Who’s to say that considering the worst possible outcome has to be a long, drawn-out, analytical affair? It’s as quick as saying, “If I take this deal, I could lose the farm” and then realize the risk is not a reasonable one. (Contrary to popular opinion, by the way, Entrepreneurs take only reasonable risks.)

If you have trouble stopping your own runaway train when decisions come to the surface, force yourself to close your mouth and take a deep breath through your nose. Get more oxygen into your brain and more blood-flow into your muscles. Then exhale the stress slowly through your mouth.

Every choice you make is a better choice when you have better control of yourself. More deep breathing more often will put you in better control of your self. Is that a no-brainer, or what? All from making the choice to consider the worst that could happen before moving forward? Whew! Look at what you just taught yourself. The lesson is worth repeating:

Make the choice to consider the worst

that could happen before moving forward.

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Jul 29 2012

B2B Client Psychology 101

When to draw the line_______

                                                                   

You’ve already done all that you were contracted to do, but the client keeps making changes, causing delays in the agreed-to timeline. The result is you are unable to move forward (or even sideways) with the next phase, and unable to send an additional invoice. Okay, so maybe a “client-changes” policy should have been put in place or made clearer from the outset.

But what’s done is done, and here you are, getting stressed.

                                         

What to do? When do you draw the line?

“I know, I know,” you say,

“it’s just a matter of being more assertive.”

                                                                                

Right! That always sounds like the right answer, but you run the risk of losing the client, future business and referrals if you are perceived as too pushy or demanding, or if some request you make for added fees gets interpreted as sounding unreasonable.

                                                    

What to do? When do you draw the line?

                                                                          

Renegotiate.

Okay, that makes sense, but every professional salesperson will tell you that the starting point for virtually every successful negotiation or re-negotiation is to ask questions!

                                                                    

So maybe the answer to: “What to do? When do you draw the line?” is:

As soon as you have a strong, meaninful,

and productive list of questions to ask!

                                                                    

When you start with questions, you can use questions to make your point without risking your relationship.

Y’think?

                                                    

Well consider how you’d respond to being told that you look like a nervous wreck and should get better control of yourself vs. simply being asked: “Are You Breathing?

Think about your present circumstances. What are the three most important questions you can ask to win your client’s relationship security, project support . . .  and open the door for your next invoice? Making things change is, after all, your choice. Yup! YOUR choice!

 

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Jul 20 2012

You got 20/20 Vision? Hmmm, what’s your Mission?

Is Your Vision Statement A Mission?

Does Your Mission Statement Have Vision?

                                         

It’s the 4th Quarter and you’re confused? Gee, hard to imagine . . .

                                                  

Just because the media and politicians tell us the economy is getting better? Just because we’re looking at a healthcare reform that has absolutely nothing to do with healthcare and everything to do with costing business more money? Just because enemy combatant terrorist situations surface from those we’re told are not really terrorists, and from circumstances that we’re assured do not exist? Just because global-warming hoaxers have us running to refrigeration investments?

~~~~~~~

We’re probably feeling like confusion is nothing new, right? So why not live with a little more?

Well, here’s why: The business you own or manage doesn’t need to be as misguided and convoluted as politicians and the media. Remember they get paid for creating confusion. Your success depends on keeping things simple.

Keeping things simple starts with a foundation of mutual trust, an integrity attitude, tenacious awareness, and consistent hard work.

First off, don’t let anyone tell you to work smarter and not harder. That’s baloney! Every business success comes from hard work. Next, don’t let people confuse you about the characteristics and values of Mission and Vision Statements. [No, they are NOT the same!]

A Mission statement is essentially a declaration of intent, challenge and pursuit. It is your goal statement that clearly and succinctly explains what you plan to accomplish over what specific period of time and by what means. It is action-focused. Its ultimate success will be determined by the extent to which you cultivate mutual Trust among those you work with and oversee.

And, like every meaningful goal, your Mission Statement needs t0 be specific, flexible, realistic, have a due date, and be in writing. [Without all five criteria, you’ve nothing more than a fantasyland wishlist!]

A Vision statement is a heart-and-soul summation of where you see your business in 5-10 years. It is a picture you paint in your mind and share with others. It answers the question: If you succeed in your mission, where will you be? Its success is determined by your practice of —and ultimately your reputation for— high Integrity on a consistent day-to-day basis.

Your Vision Statement is a set of words that best describes what you imagine your future state of existence to be, and how you expect (hope) to be viewed by others: your employees, associates, vendors, customers, markets, industry or profession, and community. It is dream-focused. Its primary value is to inspire pursuit of your Mission.

What’s your Mission for next year? What’s your Vision for  five years out? For beyond 2020?

Oh, and in the same fashion that it helps to start ANY mission with 20/20 vision, it is often most useful to put your 2020 Vision on the table (to keep focused on it) while you develop your present Mission (or while you think up the ways to get where you want to end up).

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Hal@BusinessWorks.US

National Award-Winning Author & Brand Marketer – Record Client Sales

Open Minds Open Doors

Make today a GREAT day for someone!

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