Archive for the 'Overcoming Objections' Category

Jan 11 2012

STAY SMALL TO GET BIG

 You’re an entrepreneur?

 

You’re probably the

                           

 runt of the litter!

 

                                

Ask anyone who’s made it big in the service business, and the odds –by my calculations– are roughly 9 out of 10 that she or he did it by staying small. Makes sense. Most runts of the litter have entrepreneurial zeal and instincts. They scrap, scrape, and battle for food and attention from the day they’re born.

And runts make great dogs but not always great parents, which raises a key how-to issue about staying small. From my experience, there’s hardly ever a good and reasonable reason for adding payroll employees when you’ve passed the point of generating strong revenues on your own..

At most, you may decide to put an assistant on payroll, but herein lies the secret to continued growth: The person you choose must be dedicated and loyal to you at all costs. He or she must be a super organizer since –as an entrepreneur– you’re probably not. This individual must have no greater purpose than to make you successful.

In other words, do NOT seek a creative thinker. That’s your job! Do NOT seek a super salesperson. That’s also your job! Find someone you can trust absolutely all of the time. Find someone who will be assertive with other people on your behalf. Find someone who will rise to the occasion, who does not need hand-holding.

You need a person with strong judgement skills, who can readily size up others (and situations) and who knows enough to know when to insist on over-communicating with you. In other words, if you need to hire someone, hire a leader. If you can find this individual, and it may take years of searching, you won’t need anyone else.

Anyone else you take on should be on a commission, performance incentive, or parttime basis. Once you add a payroll position, and get the wrong person involved, you commit to stagnation and foreclose your prospects to succeed; you commit to the odds of adding expenses without being able to cover them. You commit to status quo.

In a product business, you need only to add skilled labor on a highly selective and prudent basis. One person with know-how, and the drive and energy to do the work of two people at one and a half times a one-person salary is far better than two people doing two jobs for three-quarter person salaries.

The bottom line: Runts of the litter excel as entrepreneurs. They are more independent, inventive, industrious, and self-sufficient. Rather than waste time looking, they will use a coin for a screwdriver. But once in a while, they need to back off and do some hard thinking about where they’re headed and where the next bone is coming from.

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Hal@Businessworks.US   931.854.0474

Open  Minds  Open  Doors

Make today a GREAT day for someone!

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Jan 09 2012

PSYCHOPRENEURS

Think “Shrink”!

 

Are you a basket case business owner?

 

 

Let’s face it, fellow entrepreneurs, everyone is dysfunctional. The experts (whoever they are) proclaim to the universe of both trained and self-designated shrinks out there that everyone comes from a dysfunctional family. Well? Has it ever occurred to you that if each of us has a dysfunctional family, then each of us must also be… hmm?

Okay, so the sanity playing field is now level. So, going forward, let’s just accept that every entrepreneur (us included) is at least in part a psychological mess. Could it be the reason we tend to be so compulsive about so many things? Could it be the reason we tend to be over-stressed and over-react?

Maybe it’s why we jump so abruptly from one thing to another (vs. corporate guys who take the opposite extreme approach of belaboring and analyzing every issue to death, proving their mettle by seeing it all the way through to completion).

Success though is very much about balance, about keeping the highs and lows and the jumping around and the analysis paralysis on an even keel. Moderation is the king of balance. If, for example. we respond instead of react to words, actions, people, ideas , and situations, then there is no possibility of ever OVER-reacting.

Well, that makes sense, but isn’ it easier said than done? How do we get ourselves to respond instead of react when our fuses get ignited? Maybe get a longer fuse. Maybe keep your fuse away from ignition switches and spontaneous combustion dynamics . . .  kind of like not putting yourself intentionally in harm’s way.

It’s a choice. Let’s try that once more with feeling:

IT’S A CHOICE! Choose how-to steps like these:

                                               

First aid techniques include cold water on your face (perhaps a cold shower, depending on circumstances), washing your hands, taking a couple of quick deep breaths, briskly rubbing your temples or the back of your neck, taking a walk around the block, or saying a prayer of thanks for what you have in your life today.

In police crisis intervention training, the number one objective of any “domestic call” (usually a family dispute, and the source of more police injuries and fatalities than any other type of call, including robberies and high speed chases!) is to physically separate the warring parties into different rooms or spaces.

A business derivative of this is to physically separate yourself from a conflict situation long enough to gain or re-gain composure. There is no purpose to be served by “toughing it out”. . . save that notion for your next movie script, or sports field heroics. Reacting and over-reacting have no place in business. None. Zero. Zip. Nada.

SHRINK YOURSELF OUT! Get in front of that mirror. Make an angry face and decide how that looks. Next, take a deep breath and briskly rub your cheeks and forehead for 5-10 seconds. Now smile your best, most genuine smile. How does that look and feel? How hard was to switch gears? You can do that whenever you want. Choice.

                                                                                                                                              

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Hal@Businessworks.US  931.854,0474

Open  Minds  Open  Doors

Make today a GREAT day for someone!

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Jan 04 2012

“DOCTOR BUSINESS”© (1 of 2)

Great Medicine is not

                       

always Great Healthcare!

 

[Credibility reference for visiting professionals: Hal is the author of DOCTOR BUSINESS for physicians and DOCTOR SHOPPING for consumers. As a 30-year advocate for both, overlapping his business consulting career, Hal served on national healthcare committees, won national awards and worked with over 1,000 physicians.] 

~~~~~~~

                                                                                  

We in America are headed down an astronomically-expensive healthcare road of no return for small businesses and professional practices. So NOW may be the best time to share some critical business insights with medical and allied health professionals.

And if you’re in any way involved with sales TO doctors,

stay with this post (and tomorrow’s, and be sure

to check out the link in the next sentence).

First, you do not know it all. Second, if you’ll pay attention to this short post (and tomorrow’s), you will know enough to get you through the leading edge of the oncoming mandated healthcare storm. Third, if the storm can in fact be sidetracked or beaten back, you will gain even more by digesting and using this information now.

Like it or not, the key to your survival and growth is rarely the medical training, skills and experience you offer… these great strengths of yours are merely “features” that patients will use to justify choosing you. With mandated healthcare, there will be no real choices to retain your services, but there may be choices to avoid your services.

More often than not, your success as a healthcare professional is tied to that word you may dread: marketing… but NOT “marketing”‘ as you have come to know it: office popcorn, candy and sub deliveries, event tickets, dinners, golf.  (Effective marketing that creates sales is the only way your practice can keep pace and grow right now!)

Most medical marketing is either noncommunicative because it’s too technical for the target audience or it’s too verbally bland, too visually sterile, and utterly meaningless — like virtually ALL hospital advertising messages!

How does this happen? Most medical skill development is rational, logical, analytical, unemotional left-brain activity based. Most effective marketing (which includes advertising, promotion, sales, and public relations) works because it appeals to right-brain emotions.

To achieve improved musculo-skeletal balance, physical therapists tell us a commitment to training, retraining, and ongoing exercise is required. The same kind of commitment is needed to achieve right brain/left brain balance… the root of stress management, self-control, self-esteem, and trust.

Trust is every patient’s

cornerstone of confidence.

                                                                               

No more than a radiologist is a good first choice for surgery, a technical thinker/writer cannot be expected to write marketing content that triggers emotional buying motives. Though I would hardly endorse the specialty, many cosmetic surgeons get it. They market benefits and results instead of features.

Someone seeking results (and in medicine that almost always means reassurance in some form) is not the least bit interested in what technique or instruments will be used. That person will want that information simply to justify the decision, but it is not what will ultimately “make the sale.”  Having a sense of trust makes the sale.

HOW to market your trustworthiness? Tomorrow. Here. The answers.

                                                                       

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Hal@Businessworks.US

Open  Minds  Open  Doors

Make today a GREAT day for someone!

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Jan 03 2012

2012’s “Top Six” Business Hurdles

1) The Economy  

                 

2) The E c o n o m y

                                     

3) The Economy  

                         

4) The Economy

                                     
 5) The Economy  
                     
6) The Economy
                                    

     

Standing 30 million strong, America’s entrepreneurs and small business owners are a force to be reckoned with. But we who own, run, and manage small business enterprises are all independent-minded. Who is there to pull us together? The SBA? A joke. The White House? A bigger joke. Corporate giants? HA! Unions? Right!

There’s no rocket science here: A strong economy requires new jobs from small business. ONLY small business (especially new small business) creates real jobs (vs. artificial ones created by government and unions). Innovation is the trigger. There is –and has been since 2008– ZERO support for small businesses to be more innovative to create jobs. Voila! Economic Quagmire!  

The only recourse we have for moving forward in a productive direction, that can make a difference is to grow our businesses to the point of stimulating increased innovation, comes in two assertive steps:

  • Take the time out of our business lives to do something about prompting a change in our favor. [Government has made sure that there is no other choice. If we don’t take the time, we will not have any business left to start with.]

  • Prod ourselves to become more active voices in our industries and professions and in every community that supports our business, to speak up for small business.

But I don’t like having to be political, says you? Well, sadly, it’s another no-choice situation. More here on that. The point is you must behave as if you were a candidate running on the PP&N (Preserve, Protect & Nurture) Small Business Party ticket. No, you need not become as despicable, overbearing or annoying as the role models.

It’s all about speaking up for what we believe in. If you simply feel you cannot live with that option, then find someone who can fill the role for you.

                                                                    

Recruit an advocate. Look around your business associates, family members, and those who live in your neighborhood. Find someone who can help advance your ideas and thinking about small business enterprises to be your spokesperson. Ignite your own crusade for meaningful incentives for innovation and job creation.

Make sure the person or group you select supports your position and agrees with the need to vocalize your interests to others. You provide the road map for this effort. Should it include, for example, giving talks or presentations to local organizations? Being available for news release follow-up contact? Ghost-writing a blog?

Oh, I’m sure it goes without saying, but reminders can be useful: You won’t find someone to help with this by not looking. Start now so we can breathe more life into small businesses to make a difference on November 6th.

                                                          

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Hal@Businessworks.US   302.933.0116

Open  Minds  Open  Doors

Make today a GREAT day for someone!

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Jan 02 2012

Creating Business Team Chemistry

 Great leadership

                               

 is not always transparent!

 

Every winning sports and business team has a sparkplug — THE one most enthusiastic, energetic, pumped-up, mover and shaker who ignites her or his teammates and gets them focused on achievement. 

Combined with what most of us might designate as leadership qualities… trust, authenticity, integrity, empathy, compassion, active listening, speaking clearly, sense of humor, teaching by example, et al…the single sparkplug ingredient, the piece that brings it all together, comes quietly from inside… and is not always transparent. 

Sparkpluggyness  is not tangible, obvious, or even evident in many cases. It is a fire-in-the-belly sense of desire and mission. True leaders exude it, and usually without ever even noticing or acknowledging it. It’s something that “just happens” as many have shared along their career paths.

So how does one begin to cultivate and nurture the characteristics that lead to rewarding practices of inside leadership? Do boosters work? Energy drinks? Coffee? Drugs? Ginseng?

One might best begin with a large dose of self-esteem, let that percolate into self-confidence, add a dash of deep breathing, proper exercise, enough rest, nutritional foods (and obviously eliminate addictive tobacco and alcohol products along the way), and work at mastering the ways of dealing best with your own stress.

Try whatever comes along until you find the one thing that best works for you. Is it jogging? Lifting? Yoga? Massage therapy? Playing with a pet? Pursuing a hobby? Swimming? Gardening? Painting? The answer is different for every single person. But you’ll never discover what’s best for you if you aren’t continually experimenting.   

This is all about getting in touch with your inner self and firing up that furnace. If YOU don’t know what makes you tick, you’ll never be able to know how to best figure out what makes other people tick, and how to best deal with them to get them motivated.

Even Maslow’s Theory of Motivation relies one-hundred percent on a manager’s ability to “size up” others to be able to best reward them at a level that’s most meaningful to THEM. If you give me a plaque when I most want a more impressive title, you’re wasting my interest and sense of teamwork. You will not gain my commitment.

This little piece of leadership need not be for public consumption: The more you know about what makes YOU go, the closer you are to understanding and motivating others, and the more you can succeed at getting others to achieve, the better a leader you become and the more you will accomplish, transparently or otherwise.

                                                                                     

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Hal@Businessworks.US   Open  Minds  Open  Doors

Make today a GREAT day for someone!

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Dec 27 2011

The BEST 10 STEPS for 2012

The best New Year’s

                               

 message I can share

                                

  with you comes…

                                                                          

 . . . from one of my life’s heroes, Dr. Wayne Dyer.

                                          

It’s a 10-Point Pursuit Plan that I’ve dressed up a bit for the occasion, for your business, for your SELF, and to share with your family. If you succeed at making only HALF of these actually work consistently, I GUARANTEE that this coming year will be as happy, healthy and prosperous for you as humanly possible.

                                    

DO YOUR SELF, YOUR FAMILY, YOUR BUSINESS A FAVOR and read these ten points aloud to yourself. Write them down. Carry them in your wallet/pocketbook/briefcase. Tape a copy to your bathroom mirror, your dashboard, your computer workstation, inside your desk drawer, your workout bag, your refridgerator, the closet bar that holds your hangers.

READ AND RECITE before you go to bed, when you wake up, and any other time you can squeeze it into your day. You will positively amaze yourself with the results after just 21 days, and it’s FREE!! Go for it!

1. Want more for others than you do for yourself.

2. See yourself already having what you seek.

3. Be an appreciator of everything in your life as much as you can throughout each day, every day.

4. Stay in touch with your own and other positive human energy sources, and laugh as hard and often as you can.

5. Understand resistence, and help yourself and others to go with the flow.

6. Imagine yourself surrounded by the conditions you want to produce.

7. Understand the path of least resistence.

8. Practice radical humility.

9. Be in a constant state of gratitude.

10. You can never resolve a problem by condemning it.

 

If you think you’re going to give up on this, don’t start it. A little bite will only leave a bad taste.

BUT if you think you have what it takes to get your act together and take it on the road, if you think you have enough self-discipline to follow and practice the behaviors these 10 points suggest, you will positively succeed — even against all odds. Remember these 10 points are all about behavior. Behavior is a choice!

~~~~~~~

More FREE insights on

 2012 “LEADERSHIP”?

Come visit me at TBD Consulting’s Jonena Relth’s site and comment on my Guest Blog posts:

LEADERSHIP TRANSPARENCY

“I” IS FOR INTEGRITY

and  “T” IS FOR TRUST.  

 

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Hal@Businessworks.US   302.933.0116

Open  Minds  Open  Doors

Make today a GREAT day for someone!

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Dec 12 2011

The Holiday Stress Express

Alllllll Aboard!

 

 You been takin’ the train to less stress and strain, but the holidays got in your way? An’ now you’re just tired, maxed out and wired… and the bookkeeper tells you you’re broke? Just cha-ching up the big bucks on Visa and PayPal then go find an invisibility cloak!

~~~~~~~

Yes-sir-ee-bob! It’s that time again, only this year most small businesses (maybe 20,000,000 or 25,000,000 out of 30,000,000?) are juggling numbers just to stay alive. And if that sounds even a little bit familiar, it may be time to seriously consider changing your usual holiday habits . . . modify them or let ’em go! 

If you thought you were headed into a blog lecture on cutting back your food. beverage, tobacco and drug intake, and that you were going to get another speech on yoga, deep breathing, egg whites, broccoli, sleeping eight hours, jogging in place, and counting to 10 when you feel upset, rest assured you can keep reading.

Let’s say you’re one of those hot-shot entrepreneurs who feels the need to go to exorbitant lengths to prove your business prowess by doling out a few tons of gifts to relatives, friends, employees, and customers you want to impress. Ha! Stop right there! Rein in your fantasyland generosity. Replace it with reality. Get your brain in gear!

Reality is: misappropriated gifting and charity (however well-intentioned) can strangle your ability to be truly giving and charitable. In other words, give from a position of strength. And if you’re not there, don’t push it!

If you choke off or compromise your own resources, you limit your ability to make a difference. Yes, everyone wants or needs more. But the more you give, the more you’d better have to start with, or you end up with no more.

First off, giving is not about dollar value, it’s about thoughtfulness. Gift cost doesn’t impress people as much as gift matching the recipient. This is kind of the Maslow’s Hierarchy of gift-giving. Every great leader will tell you that–on the job– nothing motivates as well as matching rewards with true needs of each individual.

Well, with gift-giving, nothing pleases like a gift that “fits” the receiver. Giving something that’s INexpensive but that fits somone’s personal interests makes a statement that you care more than a gift that costs ten times as much but has no personal appeal. [Where do you store all those old wedding gift bowls and vases and . . .? ]

There’s never a need to try to buy your way into the favor of others (if there is, you might want to start trading off friends and family for others who simply appreciate you for who you are). This is especially true at a time when the only positive economic indicators are coming from the White House and media talking heads.

Don’t let limited financial resources limit your wisdom, or your ability to expend more effort pleasing others than trying to impress them.

                                             

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Hal@Businessworks.US   302.933.0116

Open  Minds  Open  Doors

Make today a GREAT day for someone!

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Dec 11 2011

Getting RE-ORIENTED

If you are in the process

                                   

 of change (who isn’t?)

                                     

  …you may need this.

 

                                             

Whether you’ve been out of work for a prolonged period, busy being a house-mom, or giving birth, or just searching for a new job, or a new business to start, the needs that you have to get yourself re-oriented to the reality of your new or re-newed existence can seem overwhelming — highly challenging, at best.

Consider yourself something of a catastrophic illness patient on the road to recovery. Huh? Well, sure. What you must face is not much different than the sacrifices you need to make –including the life-change attitudes you adopt  and adjust yourself to– than those you might experience in a healthcare recovery or rehab program.

The bottom line for all of these incidents, and for bosses and associates who are trying to help others through transition experiences:

“PATIENTS” NEED PATIENCE

                                                             

Patience? Yes! It is, we’re told, “a virtue” (whatever that is), and it always accompanies successful attempts to get better, lose weight, exercise, think more clearly, act more decisively, find a job, return to a job, start or re-start a career, run a household, run a business, establish a brand/logo/slogan/theme/message, improve your outlook.

Does it mean you need to come to a screeching halt, and slow down your normally faster-paced thoughts and actions? Perhaps, but probably not. It means recognizing that anxious and impatient and worrisome feelings are your choice, and that you can just as easily choose to stay in total control of your behavior, words and deeds.

This can be accomplished with help (Physical, Occupational, Speech and Psycho Therapists) or with support groups/teams (like family, friends, neighbors, co-workers) or (not recommended) on your own. Trying to be your own therapist inevitably takes longer and decreases your odds for success. Ask any shrink!

All of us need help from others at different times in our lives. HOW we receive and apply that generosity and assistance from others holds the key to how rapidly we recover or become re-oriented to the reality of our lives and careers.

Remember that if you own or run a business, you are different, your re-orientation needs and the period of re-orientation time involved will be different than those of someone with re-orientation needs who works with or for you. And under the circumstances, you must also be patient. Each of us is unique in every way.

Accepting help from others is supposed to be a gracious act according to sources as diverse as Hollywood and the Bible, but these events are often filled with vindictiveness, irritability, frustration, jealousy, and feelings of incompetence. There may be no easy solutions, but raising awareness for all involved helps all involved.

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Hal@Businessworks.US

Open  Minds  Open  Doors

Make today a GREAT day for someone!

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Dec 08 2011

‘Tis The Season for this and this and th. . .

BAH! HUMBUG!

                                 

‘Tis the season to be spiteful, act angry, hide from creditors, put off paying bills, smile fake smiles, eat more sweets and fattening foods, drink more booze and soda and energy drinks, smoke more cigars, spit on the floor, sleep late, and curse the relatives who give you cheap gifts. 

 

Sound familiar? Remind you of someone you know? You might consider printing this or this or this out and mysteriously leaving an anonymous copy (or scissored excerpts) on that person’s desk, carseat, windshield, or stuffed into her or his coatpocket. 

Having come from poverty– I can genuinely appreciate the humbugness of truly destitute people at this time of year, as well as the humbugness of struggling business owners and managers who spend their days battling the threats and destruction of our nation’s economic quagmire, and their nights worrying about it. 

And I feel deeply saddened by anyone who continually chooses to not rise to the occasion of Christmas Season joyfulness — even non-Christians — because it is a season of great joy for all people of any faith, but as so many of us have learned about the leading horse to water proverb, none of us can make someone else’s choices.

Even with all good intention and wisdom, we really can’t reach into another human brain and push buttons and adjust frequencies and turn dials that will produce a happy, healthy, positive attitudes. All we can do is try our best to create positive supporting environments for those who choose misery, and keep the door open to them.

I say these things now, because I’ve been all over this issue of wasting life and opportunities through assorted career roles — from college teaching/counseling to management training/consulting/counseling to business and professional practice development consulting/counseling, to family and group counseling– and this period, now through February, has traditionally brought these dreaded negative behaviors for many to the surface.

Probably the single most useful tool for the vast majority of those I’ve worked with over the years is the one post that I keyword to most often on this blog, and recommend most to those I find in times of need is THIS. Literally thousands have raved to me about its value. It is highlighted in three of my books. It works. 

What else works? Prayer and gratefulness.

God Bless You. Thank you for your visit.

Please return soon.

 

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Hal@Businessworks.US   302.933.0116

Open  Minds  Open  Doors

Make today a GREAT day for someone!

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Dec 05 2011

Mr. Obama: You’re Wrong!

Still stuck in your 4-week-old delusion? You said: “America has lost ambition and imagination.” Remember? You prodded businesses to “Do the things that built the Golden Gate Bridge and the Hoover Dam. Unleash all the potential in this country!”  

 

Well, you’re wrong,

 

Mr.Obama. The only thing

 

America has lost is

 

leadership. And the only

 

thing lacking in America’s

 

30 million small businesses

 

is trust in YOU!

 

 

I hear every single day from clients, associates, business friends and neighbors that YOU, Mr. Obama, are what’s wrong with this country! You have continuously chosen to ignore small business in America, when even those who surround you admit that only small business can reverse your dying economy!

It doesn’t take a rocket scientist to see that job creation is what will turn us around, and it shouldn’t take much more than the feeble skills of a community organizer to see that new job creation comes exclusively from small business. That means genuine (real and guaranteed) innovation and job creation tax incentives for small business.

It is YOU, Mr. Obama, who have seen fit to wipe out the financial and free choice futures of our children and grandchildren with your foolish and misguided healthcare plan. It is YOU who have single-handedly dismantled our peace through preparedness military, rendering us more vulnerable to terrorism than ever before in history.

Not only that, you have literally made America the laughing stock of other emerging nations on the planet. Your programs for social reform have created nothing but dependencies and joblessness. You have made our economic future a bleak one. Your political priorities have always taken a front seat to our nation’s well-being.

Oh, and if you’re wondering where “30 million” came from when your administration counts only 20 million? Talk with your statiticians who –obviously following your lead– chose to simply not legitimize sole work-at-home proprietors as “real” small businesses. I, for one, am one, and make a living at it, and pay taxes for the privilege.

You have misled this country and the small business universe that makes it go. You appear to all the world as a clown, “The Emperor With No Clothes,” who chooses self-indulgence and self-aggrandizement over the needs of those who elected him. You have done injustice to those who trusted and believed in your empty promises.

Small business owners are sickened by your failures, but we DO have a choice: November 6, 2012! 

                                                    

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Hal@Businessworks.US  302.933.0116

Open  Minds  Open  Doors

Many thanks for your visit and God Bless You.

Make today a GREAT day for someone!

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