And in the sweetness of

                                     

friendship let there be

                                       

laughter, and sharing

                                  

of pleasures. For in the

                             

dew of little things the

                           

heart finds its morning

                  

and is refreshed.”

--Kahlil Gibran

“A sense of humor can be priceless in frustrating situations. Having a sense of humor does not mean laughing and joking all the time. But many of life’s problems and predicaments are the result of weaknesses and mistakes.

“If you can recognize these first and release some of your tensions by seeing the humor in a situation, you will be in better condition to begin the serious business of making adjustments.”

--Rita K. Baltus, PERSONAL PSYCHOLOGY FOR LIFE AND WORK

It’s probably true that the boardroom meeting gone sour at hearing the latest plunge-in-sales report, may not be the best venue for reenacting a joyful rendition of “Singing in the Rain” with a tabletop tap-dance.

One might also be well-advised to avoid raising outstretched hands to the roomful of grey-pinstriped-suit-clad directors and addressing them in mock whisper:

Did you hear the one about this guy goes into a bar with a purple parrot hanging off his belt . . .?”

But well-timed doses of tasteful humor do have a place in business. Humor almost always plays an important role in establishing, re-establishing and maintaining balance and harmony in business ownership and business management settings. For leaders, small periodic shots of self-effacing humor lets team members know they’re being led by authenticity.

It’s definitely true that getting a serious-minded sales prospect or existing or past customer to crack a smile or chuckle serves to lighten the burdensome parts of the sales message and generally makes that individual or group more receptive to exploring available products or services in a positive frame of mind.

She/he/they will also be more likely to engage with the emotional buying motive triggers that account for every sale of every product, every service and every idea . . . even those that seem like they are prompted by rational and logical-based decisions.

 Tasteful, well-placed humor is typically exercised most successfully by entrepreneurial thinkers and doers who are self-confident , self-reliant, and proactive thinking. Humor bullets are most often fired by those who are “sales personalities,” who are outgoing people who are invested in building and strengthening relationships.

But plenty of business humor has found its way to the top of agendas hosted by serious introverted business leaders as well, including Henry Ford, Albert Einstein, Bill Gates, and Thomas Edison, to name just a few. So it’s not a question of that you either have it or you don’t. It’s instead a question of timing, presentation, and appropriateness. And all three are within your reach.

You think you don’t have it in you to make humor part of your repertoire? Then work at it. You really can improve, you know. Aldous Leonard Huxley (You remember him, right? He sat behind you in third grade . . . or was it fifth?) once said:

There’s only one corner of the universe that you can be certain of improving and that’s your own self.”  

# # #

hal@businessworks.US

STRATEGY/ CONTENT/ CONNECTION

931.854.0474 Coaching for Higher Branding Impact

Business Development/ National-Awards/ Record Client Sales

Personal & Professional Growth/ Creative Entrepreneurial Thinking

Bitten Off More Than

You Could Chew, Eh?

We all do it now and then, but some make a steady diet of taking on too many projects. The end result is never pleasant or rewarding, yet most of us fail to learn the first or second or third or . . . time around.

We tend to either be in situations where we have overwhelmed ourselves or chosen for others to overwhelm us, or somehow put ourselves into overwhelming situations.

Some might argue that they have fallen victim to overwhelming situations.

But you know what?

If we trace the root cause of any over-whelming situation, it will inevitably come back to a conscious or unconscious choice we’ve made somewhere down the road.

So what? Well, we can’t always avoid making bad choices or choices with bad outcomes –and sometimes we might even intentionally elect to put ourselves in the middle of bad choice/bad outcome circumstances– but when we can accept choices as the driving force, we increase the odds of survival and success.

How is that possible?

When we acknowledge and own up to our behavioral choices, we stop making excuses.

We stop sulking.

We stop blaming others, We stop kicking ourselves (because that, of course, is also a choice!).

We stop having tantrums. 

And these actions and awareness’s lead us closer to resolution.

Accepting responsibility for our actions, and for leading ourselves into high pressure situations helps us get on with life quicker than we are able to by wallowing in misery.

I once accepted an offer to write a commissioned memoir about a very prominent, admirable, and likable elderly person in failing health who had led what I thought was a fascinating life. The challenge was hearty. The compensation was fair. The 3-month project turned into 14 months and the degree of engagement multiplied exponentially with each new life path discovery.

For me, research time exceeded writing time by many moons. The project commandeered time away from management and marketing consulting clients, community programs I was developing, and family engagements and contact with friends. Stress arrived at my doorstep dressed in many costumes. But I did it to myself.

 Realizing that I had set myself up for the time crunch didn’t untangle the commitments, but it helped me deal with them more realistically, and all the while (I think!) keep my sanity . 

A friend of mine has a growing family with young children and aging parents. He owns and operates four different, rapidly growing businesses — each with over a hundred employees, sits on three charitable boards of trustees, travels extensively and regularly participates in a variety of favorite outdoor activities. He admits he’s bitten off more than he can chew.

But instead of blaming others or banging his head against a wall, he has engaged his family’s help in consolidating the businesses and finding replacements for the trustee seats he holds from among his employee ranks. He now brings parents and children and spouse along individually and as available on his business trips. They now join him with his outdoor pursuits  . . . and he joins them with theirs! 

The transition is taking time, but PACMAN has stopped eating away at his life. He has turned the corner and found renewed energy. 

You can too! It truly is a matter of choice.

Need a little fresh “Overwhelm-Deactivation” guidance?

Call or email me.     

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“The price of freedom is eternal vigilance!”   [Thomas Jefferson]

Thanks for visiting. Go for your goals! God Bless You.

Make today a GREAT day for someone!

The best way to inspire 

your people is to accept

them as your internal

customers . . . and not

your puppies.

Did you ever think of your “inner circle” of employees, your key support staff, as a pack of puppies? Not the same as a litter; those are all the same breed. A pack! A pack of puppies. Some are more aggressive than others. Some are more animated. Some bark louder. Only a few pay serious attention to the tasks at hand. They run and jump in every direction, except at dinnertime — they all like to eat!

And all will, of course, perform as challenged

for the smallest of treats.

They look up to you as their leader. They pay off your expenditures of energy and time (which they sense or understand) and money (which they do not understand) with unsolicited admiration and unquestioning, unchallenging instincts to follow your commands and your examples. They won’t cross you because they don’t want to risk missing dinner and . . . because they know you’re “the boss”! 

As they grow, they become more set in their ways. Regardless 0f temperament, most like to explore –the woods, the beach, the basement, maybe only their own paws, but some thing. They can get discouraged though quickly when explorations are frowned upon.

Have you seen employees become discouraged when management emphasis is having them learn to stay in line, follow orders, and continually focus on past events and future plans at the expense of the present moment.

Puppies and free-wheeling innovative employees are present-moment creatures.

To keep things manageable, you coax them all (puppies and employees alike) into a the security of a routine. As if almost in a trance-like state, routines tend to be non-threatening and predictable. But, wait! Is that what you want for your entrepreneurial mission? Are you in search of  innovators or household pets?

The trouble is that as the relationships grow over time, and the reward treats become bigger and more expensive, there seems to rise from the ground in a great cloud of smoke, an irresistible temptation to mix up that smoke with some mirror tricks, and/or become lackadaisical, dependent, and reliant on the leader for direction.

Consider the ultimate corporate and (excluding military, police, fire, and EMT services) government life routines of: 9 to 5, paychecks, benefit plans, and (for those lucky-but-mostly-come-to-be-unappreciative few), holiday turkeys. These are wonderful reassuring kinds of expectations for cultivating employees to behave like pets.

It keeps them in control, and makes healthy, fun-loving life companions out of them. But (and you know what’s coming):

Entrepreneurs and small business owners and managers can no longer afford compliant, obedient, do-nothing employees.

Despite preachings you may hear from the White House, there is no denying that these are, and continue to be, tough times.

Trying to be profitable in a country that is virtually broke is like trying to play inspired World Cup Soccer in a silent, empty stadium.

Employees must be catered to as much as customers. Innovation needs to be ignited and encouraged daily. Employees are your key internal customers and they will either drive business for you, or they will quickly transform from entrepreneurial puppydom into corporate and government sheep, waiting for you to sheer and feed and shepherd them!

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302.933.0116   Hal@BusinessWorks.US

“The price of freedom is eternal vigilance!”   [Thomas Jefferson]

Thanks for visiting. Go for your goals! God Bless You.

Make today a GREAT day for someone!

Failure to achieve

can often be traced to

one’s own big mouth.

What’s the old German expression? “Vee ist too soon alt und too late schmart!” (…or something like that). Well, combine that truth with the tendency most of us have to shoot off our mouths about what we expect to achieve —often before we even get started— and what have we got? A situation in which we are too late being smart enough to realize we should have kept our goals to ourselves.

Other than a genuinely-shared pact with your soul mate or trusted long-term business partner, it’s just not ever a good idea to tell anyone else about what it is that you’re aiming to achieve. Others are not in your shoes and do not have the same energy or confidence levels. You, after all, own or operate or run or manage or partner in a business. You’re an entrepreneur.

Many others (including some close to you) may –for down-deep-inside resentment– simply not want you to succeed, and will discourage and undermine your efforts. For whatever their reasons, don’t allow those confrontations to occur. Keep your goals secret.

Perhaps you believe you have personal and or business “goals” in mind. I would respectfully suggest that the odds may not be very great that these pursuits are worthwhile. The truth is that all of history has proven goals are only worthy of pursuit to start with if they meet all five of the following criteria:

GOALS MUST BE

• Specific

• Flexible

• Realistic

• Due-Dated

• In Writing

If what you’ve been thinking are meaningful personal or business goals, and they don’t measure up to solidly meeting five out of five of these requirements, they are not goals. They are wishes. Wishes are what people who wrap their lives around “hope” end up with. Wishing and hoping are the empty promises that empty people make to themselves and others. “Fantasizing” isn’t “taking action”!

Not only are each of us at the doorstep of success when we choose to quietly set and work toward goals that are specific, flexible, realistic, and due-dated, we can also measure the sincerity of others’ intents by applying these criteria to what we see them attempting to do with the major life tasks that face them. And from that kind of assessment, we can often determine another’s integrity.

Say, for example, a customer tilts his head, shrugs, faces his palms to the sky and says, “Sorry we’re taking our business elsewhere; it’s strictly a money decision; nothing personal; your prices are just too high for us; we can pay offshore operations half of your costs for the same results!”

This is a knee-jerk, marketplace-ignited decision. Otherwise, you’d be hearing about quality and service and deadlines and willingness to work out payment terms and exact shipments involved. A customer who simply up and leaves with an armful of flimsy excuses was probably never a good customer in the first place, right?.

Replace him with one that demonstrates by her attitude and conduct and the choices she makes that she is working with goals. You don’t need to know another’s goals or share yours. But when you look below the surface of smiles and handshakes and illusionist promotions, you’ll see that those who set and function with goals behave in certain committed ways. You know the difference.

These are the business and professional people

to choose to associate with.

They make the best customers and partners and investors and employees because relationships start from a position of honorability and support for one another in traveling on the high road. More quality work gets done more often, and besides moving in more profitable directions, it’s also more fun.

# # #

Hal@BusinessWorks.US

“The price of freedom is eternal vigilance!”   [Thomas Jefferson]

Thanks for visiting. Go for your goals!

Make today a GREAT day for someone!

Thirty years of 

selling services 

proves nothing sells 

like free samples

Take a page from PRODUCT manufacturers, marketers, distributors, and retailers. Food products are a good place to start. 

The restaurant gets free food product samples from manufacturer sales reps, and in turn will often give you an extra pickle, complimentary, and usually with a smile. You get sample slices of cheese or lunch meat handed across the deli counter, complimentary, and usually with a smile. The supermarket often serves up a variety of taste samples, complimentary, usually with a smile.

Doctors give away sample drugs they get from detail reps who want the doctor’s Rx business. Airlines offer free upgrades to frequent flyers. Car salesmen will tear the shirts off their backs to get your signature on the contract. Every one loves free sample products! 

What are you giving away?

Yeah, I know, your smile! (and I’ve heard it’s a great one, so pass it on!)

You’re no doubt throwing your hands to the sky and proclaiming you’re in the  S~E~R~V~I~C~E  business, so you don’t have a warehouse or storeroom full of goodies to non-chalently flip at prospective buyers. (Oh, and sure doctors provide healthcare services, but doctors are doctors and –WOW!– who balks at free drugs?)

It doesn’t matter that you sell consulting services, design services, writing services, accounting services, legal services, tech services, cleaning services, entertainment or travel or hospitality services. It doesn’t matter that you deliver packages or newspapers, or that you broker real estate or insurance or market bank loans or investment services. Nothing sells like free samples!

If you’re soliciting a prospective client to engage your services, start providing the services you offer as part of your solicitation.

“You know, I don’t pretend to have all the answers, and I would need some more time to confirm this, but I can’t help but think that it would be very much to your advantage to consider strengthening your media relations efforts (or building an email list, or developing a training initiative for your drivers, or putting your cash flow analysis on a monthly report basis, etc., etc.).”

                                           

Start BEING the consultant

(lawyer, accountant, bookkeeper, web

designer, SEO specialist, etc.)

that you want the prospect to engage.

Give ’em a taste for nothin’! Show people a sample of how you would work with them. Don’t worry about telling them too much for free; just tell them. Of course, don’t go too overboard with information, and be respectful and certain of your points before you make them.  

Oh, and stop thinking instant gratification. These days, a sale takes 5-6 attempts to close before the sale is made. And the real sale –especially for S~E~R~V~I~C~E~S  begins AFTER the sale is made.

In the meantime, toss the dog a bone! 

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www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US

“The price of freedom is eternal vigilance!”   [Thomas Jefferson]

Thanks for visiting. Go for your goals! God Bless You.

Make today a GREAT day for someone!

America’s small business

community is 30 million strong.

On one issue —the economy— we

stand shoulder to shoulder

with one voice:

The economy can only be saved by new job creation.

New jobs come —only— from small business.

(Check history!)

It’s time to face the fact that America’s small businesses drive America’s economy. Period.

It’s time to step up to the plate, Mr. Obama, and exercise the kind of domestic leadership you were elected to provide.

Without a strong economy, there is nothing else you can provide. Your social agenda will continue to dissolve. Our nation’s image will continue to deteriorate. Your support will continue to erode. And the kind of legacy you surely pursue will become more elusive each day.

But you can turn the tide.

You need only to choose to stop being driven by fear of losing face and votes, and show the world the leadership you appear to be capable of.

Bottom line, Mr. Obama:

Stop being an under-achiever!

Your “pulling up short” behavior simply doesn’t do justice to the promises you represent. Surely you can do better than that?

Instead of:

• Blockading and berating small businesses at every turn, and catering to big businesses that are over-run with lethargic 9 to 5 attitudes and disreputable union leaders . . . corporate giants entrenched in maintaining the status quo.

• Creating artificial government “jobs” that simply add to the deficit . . . how many people does it take to fill a pothole? (A State issue? And where do the states take their lead?) 

• Making lots of PR sound-bites and photo ops to illustrate your administration’s dedication to business (and setting up token programs through the pathetic SBA and other smoke and mirror entities to try to look good to voters). . . I served the SBA Advisory Council for two, two-year terms; it’s a farce run by corporate giants. 

  . . . how about trying a bold new tact?                                           

What, for example, could happen if you actually threw Federal support behind small business development by providing genuine tax incentives for job creation?

What, for example, could happen by introducing genuine tax incentives for meaningful small business expansion, and for the creation of entrepreneurial and innovative new revenue streams?

Will you please set the stage for entrepreneurial input by taking the high road? In other words:

• Can you start to genuinely demonstrate a more receptive attitude toward small business owners?

• Can you show a little entrepreneurial spirit yourself by taking the reasonable risk of rolling up your sleeves and setting to work with non-politicized teams of America’s great entrepreneurs? (This includes looking past just those who have worked with and on your various campaigns.)

• Can you put political ambition aside long enough to recruit some active “straighten-out-the-economy” participation by small business? (This means doing far more than just dispatching small armies of researchers and interviewers and surveyors into consumer, industrial and professional marketplaces to “report back.”)   

So far, it seems to ALL of the hundreds of small business owners I informally communicate with regularly, that your administration has done everything humanly possible to alienate entrepreneurs and small business owners and operators and managers, instead of tap into their experience and knowledge, and embrace their spirit.

Small business owners and operators and managers and entrepreneurs know how to be productive.

They know how to turn on a dime.

They know how to create and manage marketplace opportunities.

They know how to do whatever it takes with a passionate sense of urgency.

They know how to make things happen.

It’s hard to know the source of numbers that have crossed your desk, but reality is that there are indeed 30 million of us who are tired of being stepped on, over, under, and around. And many of us care more about turning things around than we do about making political points.

We truly want the opportunity to work with government to turn things around, but there must be an ongoing and mutual sense of purpose and respect coming from the White House. There has not been so far. 

Just say you’re willing to try, Mr. Obama, and let’s get started! Yes, it’s that simple.    

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www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US

“The price of freedom is eternal vigilance!”   [Thomas Jefferson]

Thanks for visiting. Go for your goals! God Bless You.

Make today a GREAT day for someone!

The Answer IS . . .

ASK QUESTIONS!

Whether you’re looking for better grades, improved cash flow, an investor, a loan, new customers, repeat customers, a new employee (or  job), new revenue streams, the exact right set of words for a branding themeline, or some trace of your ex-mother-in-law who changed her name and left town with the contents of your wall safe . . . your odds of success increase dramatically when you:

ASK QUESTIONS! 

You might think that’s pretty basic advice, but my experience is that it least happens when you most expect it –especially with headstrong entrepreneurs.

It isn’t that business owners strut around with a know-it-all cockiness; it’s that they don’t want to waste time and it can often seem more productive to step out of a meeting, seminar, webinar, conference call, txtmsg exchange, or cocktail party, than to suck it up and stay there and have to ask questions (when time is perceived to be better spent, instead, taking action).

Does that ring a bell or am I just imaging things?

Entrepreneurs (and most men, it seems) have to be on the verge of total mental meltdown before they’ll ever stop to ask anyone for driving directions. It used to be the threat of embarrassment for being so dumb as to have gotten lost. Now. it’s more like cringing at the thought of getting a reply like: “Hey, man, you mean you ain’t got no GPS or MapQuest thing?”

Here’s the bottom line:

If you don’t ask for what you want,

or what you want to know, 

you don’t get it!

(Always? No, sometimes we get things by accident.) 

Oh, and asking questions is completely useless if you forget the answers. Write them down. Stop with all the excuses about how much time it wastes to write things out by hand on paper (assuming you actually still own a pen and can find some paper, and remember how to write ;<)).

When you write things down, you get them out of your head, create more think space, and deal better with the inevitable interruptions that occur within seconds of getting your question answered. Note taking is not only smart insurance that you’ll walk away with an undistorted idea of what you heard, it also communicates that you value and respect the source of the responses you get.

The answers to questions

are at the root of all progress.

If you’ve been focused on secondary research sources (like books, reports, and the Internet) as your primary decision making tools, you may want to get yourself out into the real world and ask real people real questions once in awhile. There’s nothing can compare with asking real customers what they really think, really listening to their answers, and really writing down what they say.

Formal focus groups? Perhaps. But just plain old informal questions (without rebuttals, defensive reasons, excuses, or “yes, but’s”) will serve the purpose just fine. You will walk away feeling gratified, maybe astonished, and definitely enlightened. So???  (That was a question.)

# # #

931.854.0474    Hal@BusinessWorks.US

“The price of freedom is eternal vigilance!”  [Thomas Jefferson]

Thanks for visiting. Go for your goals! God Bless You.

Make today a GREAT day for someone!

Can I forget everything

I know up until now

. . . right now?

This is the question we must ask ourselves, and answer, if we are to thrive in leadership roles with our businesses and the communities we serve and that support us.

It is not a suggestion to wipe out memory banks or get a lobotomy, or set off toward early senility. It means: Can you let go of what you know long enough to shed some new light on the issue or person or group involved?

Can you let go of all the preconceived notions you have about someone or some group (or idea), give the benefit of doubt, put aside your beliefs, suspend your biases and prejudices, be truly non-judgemental, and see and hear the next three individuals or groups you encounter (or the next three times you examine the idea on the table) as if it were the very first time you ever met?

                                                           

Can you forget, in other words, everything you know about her/him/they/it from past experience?

Why? Because you’ll see that person or group or concept in a revealing new light and he/she/they will see you with a fresh outlook too! That happening alone will prompt new levels of receptivity and innovative thinking. 

When you can put the mental and emotional baggage of the past aside, and look at some one or some group with new eyes, you are in effect removing barricades to productivity. By initiating this way of thinking, you help others (and yourself) to rise to the occasion of dealing most effectively with the task at hand.

Every decision to pursue an intense focus on the present moment is typically met with resistance from those parts of your brain that seek to drive past and future issues to the foreground. Trying to disregard past associations, relationships, experiences, or what you know or think you know about the individual(s) you are meeting or conferencing or communicating with can be exhausting.

If you choose for it to be exhausting.

When you decide, for example, that it can really be simple and invigorating and worth it to turn around an historically difficult partner, customer, client, investor, key employee, or whomever, your odds are substantially increased when you can wipe the slate clean.

By responding only to what is communicated –and not to prior conclusions, reputations, beliefs and behaviors you have attached to the source– you establish a new ground for new possibilities to surface. Great leaders do this routinely. You can too. It may take a few tries, but three times on the runway will serve you well as preparation for takeoff. Have a nice flight!

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“The price of freedom is eternal vigilance!”   [Thomas Jefferson]

Thanks for visiting. Go for your goals! God Bless You.

Make today a GREAT day for someone!

Why is it so hard to just

  shut up and do what’s right? 

An awful lot of nonsense gets carried over into the business world from society and the media. But I guess that’s to be expected. After all, business is simply a mirror reflection of society’s needs and wants. And the media makes a living by attracting attention with lies and sensationalism that “play off of” society’s needs and wants.

Lies and sensationalism attract attention and create interest. That, in turn, sells newspapers and magazines and draws TV and radio audiences. Media lies and sensationalism boost Internet website visits.

The higher the numbers get, the bigger the demand created for businesses (especially big businesses with multi-million-dollar advertising and marketing budgets) to purchase message time and space. The more message time and space purchased, the more media is incited to lie and sensationalize. A vicious circle.

Bottom line?

There’s a lot of noise out there!

What I find particularly disconcerting is what appears to me to be a growing pervasiveness of leadership reliance on chatter instead of on listening.

The American public has (hopefully) had a two-year-long lesson in the societal strangulation that occurs when you make a great orator –with less than minor league leadership skills and experience– into a national leader who clearly does not know how to listen.

Not listening is by itself an unforgivable offense for any leader. Openly espousing a socialist (Marxist, some even say) agenda that literally flies in the face of America’s Constitution adds fuel to the leadership fire.

One compounds the other by pulling the rug out from under small business’s ability to reverse direction of our ever-plunging economy. It is small business, and only  small business, that can create new jobs. Small business doesn’t fit a socialist agenda. Connect the dots. 

~~~~~~~~~~~~~~~~~~~~

And so, we are now also seeing a long trail of energetic young entrepreneurs moving into business leadership posts. But they have nothing much to guide them except the seats of their pants and the role model they naively swept into the White House.

The ugly thought alone of a nation of outspoken, brash young business “leaders” preoccupied with presenting instead of listening is frightening to say the least. Pep rally speeches can get people excited, but they don’t get the job done. 

And as disheartening as it is for me to even use this blog as a place to address concerns like this, I can’t help but think that America has brought herself to her knees . . . and that now is the time for every leader of every business entity to 1) get up, 2) stand tall, and 3) listen carefully to what others are saying:

customers, partners, employees, investors, referrers, lenders, suppliers, vendors, service providers, advisors, geographic and industrial and professional communities served.

We cannot just “hear” them.

We must actively “listen” to them.

We might even learn something

about not only doing what

works…but about doing

w h a t ‘ s    r i g h t !   

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www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US

“The price of freedom is eternal vigilance!”   [Thomas Jefferson]

Thanks for visiting. Go for your goals! God Bless You.

Make today a GREAT day for someone!

Do You Hate

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www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US

“The price of freedom is eternal vigilance!”   [Thomas Jefferson]

Thanks for visiting. Go for your goals! God Bless You.

Make today a GREAT day for someone!