If you have no customers

to start with, don’t start! 

Q. What single factor drives most business ventures under? 

A. Poor management. 

     You were thinking finances perhaps, or unproductive employees, or inability to compete effectively?  These negatives can certainly kill off great ideas and intentions quickly, but they all come from poor management.

     A key indicator of poor management (funding, employee and competitive status are not always evident, nor are they always indicative) is the sense of desperation (or ignorance) that accompanies strategic marketing pursuits focused on gaining new customers.

     The best source of business is existing and past business.  Period. 

     When you can present your sales message to those who have already been your customers, the task is always easier and the expense involved is always less because you are dealing with people or entities to whom you (your business) are (is) a known factor.  You have a history with them. 

     At some point, past customers have already paid you for your products or services.  They already know what you’re about and accept you for what they know.  You needn’t start from scratch to get their attention.  You need only to remind them of the positives of their experiences with you, and bring them up to date with your business.  This can be done for minimal expense. 

     The same can be said for existing customers– in spades!  You already have the ears of the people you are currently dealing with.  They wouldn’t be existing customers if they weren’t pleased with your business.  You don’t need to shout or drumroll your message.  You don’t need to underscore the benefits of your products and services. 

     You need only to maintain active communications, introduce new ideas and developments and give them what I call “Stand-On-Your-Head-And-Spit-Wooden-Nickles” service.  This can be done for zero expense!  

     When marketing gets expensive and drives businesses to the wall, is when over-zealous bursts of advertising, promotion, PR and Internet (more the former than the latter) are unleashed in attempts to get new customers. 

     NEW customers are VERY expensive to solicit and sell because you must start with the assumption that they don’t know you and perhaps never heard of you.  This means you have to get their attention, grab their hands, convince them to stay attentive and walk them through the benefits attached to your sales message, then motivate them to open their wallets.  Desired results are seldom produced. 

     Except for one in a billion odds, this is a long, drawn-out process that takes huge amounts of time, energy, and money.  Building a business slowly on the strengths of each past and present customer relationship will create new customers for you without all that draining output.

     The problems for brand new business ventures are even greater!  Where do you get past and present customers when you’ve just opened your doors? 

     If you have no customers to start with, don’t start! 

     If you have a small handful of customers to start with, you need to be prepared to commit your every waking minute to nurturing and cultivating that small handful until it’s an armful, and then a truckful . . . 

     Failure to do exactly that is one reason 9 out of 11 new businesses fail in the first 3 years and that it takes 5 years on average just to break even financially.  This notion goes full circle back to the top of this post: poor management! 

     If you’re an entrepreneur and this hasn’t scared you off, be prepared to pursue your ideas to the exclusion of all other pursuits, and recognize that this level of sacrifice often breaks up personal relationships and entire families.  Still there?  Then stop reading this and get moving!  halalpiar

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Talk that’s never walked

cannot survive in business.

     If you’ve heard me railing against the incoming government’s total lack of business experience, it’s with good reason.  Neither the new President nor the new Vice President have one iota of business experience.  Can you honestly sit there reading this and think that it really doesn’t matter to you?    

     Does it matter to you that neither of these velvet-tongued politicians have a shred of management experience?  Can you honestly sit there and say that that doesn’t matter that neither of these people have ever even managed a state national guard unit? 

     You know what?  If you answered “yes” to either or both of the last two questions, you are simply not a business owner or business manager or savvy entrepreneur (so I don’t know why you’re reading this in the first place), OR perhaps it’s possible that you’ve been hoodwinked, manipulated, and brainwashed by the media, or by the eloquent rhetoric that oozes from these two leaders’ mouths?  Are you a victim of talk that’s been talked but that’s never been walked?   

     Oh, I’m being disrespectful?  Sorry you would think that.  No, I’m not in the least. 

     I AM being brutally honest here though.  You may not want to hear this but if you have disrespect for the Presidency, that is your CHOICE.  You can just as easily choose to respect the office, regardless of your inability to relate to the person who holds it.  Even deep dislike for disreputable or disingenuous presidents past (except perhaps Clinton) never tarnished the respect for the office they held. 

     Business vs. politics.  The difference is this:  business success is built on hard work and innovation and follow-through, not loose talk that sounds nice.  It is not built on unrealistic fantasyland ambitions, nor empty promises.  Business success does not sprout from sounding great and delivering nothing.  It certainly is not the product of inexperience and disrespect for those who have business experience. . . and unlike politics, popularity contests do not breed success.

     Representing a state is not the same as managing a business. 

     Dealing with others who represent other states is not the same as building employee and customer loyalty; it’s not the same as making sales.  Trading off favors to get what you want is not the same as keeping AR and AP in balance, generating ROI, cutting costs and devising new revenue streams, getting/keeping/motivating top employees and vendors, fostering product and service innovation, dealing with the forces of the marketplace and the competition, and creating new and repeat sales! 

     It’s not the same.  It’s not even close! 

     So what’s a business owner or manager to do?  Answer: A better job!  We have to work harder AND smarter because we have no national leadership that understands what makes us tick.  The track-record is that business is viewed by our nation’s new leaders as nothing more than a source of money with which to fund socialistic programs instead of stimulate job creation and economic growth. 

     We have no national leadership that can appreciate and value and stimulate entrepreneurship.  Is there even a sliver of national leadership respect for the fact that it’s entrepreneurs who have made this country what it is, and that it’s our brave young military people who have kept it that way?  Or will we be getting lip-service alone?  Tuesday’s as good a day as any to decide.  Listen carefully to what’s not said. halalpiar

# # #

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Aerodynamically, the bumble 

bee shouldn’t be able to fly, but 

the bumble bee doesn’t know it 

so it keeps on flying.

–MARY KAY ASH (Founder, Mary Kay Cosmetics)

     A class exercise I’ve done in many management training programs, including a week ago with a diverse team of BURRIS LOGISTICS company leaders has participants stand arms distance from others and follow three simple 1-minute sets of instructions.  It is worth 3 minutes to be Mary Kay’s bumble bee!

(Not for use while driving or operating heavy equipment or on a rooftop or edge of a cliff, or if drunk or with 2 broken arms, or if you’re standing in the path of a buffalo stampede 😉

     I also suggest you get someone (preferably with a soothing voice) to read these 3 steps to you and that you step back from the computer and simply do as asked.  I promise these next 3 minutes can change your life for the better, immediately!

1)  Stand relaxed, feet apart, hands at your sides. Take a couple of deep breaths. Go ahead. Breathe… good.  Now, slowly let your arm (either one) rise slowly from your side until it’s out in front of you and parallel to the ground.  Next, without lowering your arm, bring your arm slowly to the side, and keep moving it back still parallel to the floor to a point where it starts to feel uncomfortable, then stop. 

Good, now take inventory of where your arm ended up.  Next, bring your arm slowly back until it’s out in front again, then slowly back down to your side.  Good.  Challenging stuff here, huh?

2)  Now imagine that you are going to do the exact same thing again, but this time with your eyes closed . . . and just pretending to do it.  Take a couple of deep breaths and close your eyes.  Eyes closed now, imagine that you slowly let the same arm raise itself from your side until it’s out in front of you and parallel to the ground.  Good. 

Next, imagine that your arm is again moving slowly to the side, still parallel to the floor and imagine you are still slowly moving it back, and back some more and that you go right through that point where you’d stopped before and you just keep going, very easily and with no discomfort — to a new point that’s far past where you stopped the first time, and you keep going until that new spot starts to feel a little bit uncomfortable, and you stop there.  Good. 

Now, eyes still closed, pretend you are taking inventory again of where this new stopping place is and then imagine that you slowly return your arm back to that spot in front of you, and slowly lower it back down to your side.  Okay open your eyes again, now.  Wow!  Good job!  We’re two-thirds done!

3)  Okay, now, here’s the last step.  Just as we’ve already done, take a couple of deep breaths.  Good.  Now, eyes open, slowly let the same arm raise itself from your side until it’s out in front of you and parallel to the ground.  Good. 

Next, let your arm move slowly to the side as you did before, still parallel to the floor and that you are still slowly moving it back, and back some more and then just like you did with your eyes closed, that you go right through that point where you’d stopped before and you just keep going, very easily and with no discomfort — to a new point that’s far past where you stopped the first time, and you keep going until that new spot starts to feel a little bit uncomfortable, and you stop there.  Good.

Now, eyes still open, take inventory again of where this new stopping place is . . . got it? . . . and then slowly return your arm back to that spot in front of you, and slowly lower it back down to your side.

     You did what?  You surpassed yourself!  You exceeded the point you went to the first time by simply imagining that you could in fact perform much better.  You didn’t need me.  I was just your coach.

     The bottom line here is that you can surpass yourself and your own expectations of what you are capable of doing simply by relaxing your mind and your muscles (with deep breathing in this case) by imagining yourself accomplishing what you want, by visualizing yourself as succeeding.

     Try this with someone who needs a little lift (or an entire class if you’re a teacher or trainer).  If you practice it and take your time with it and sound encouraging, you will be astonished with the kinds of results this exercise produces for others as well as yourself.  Try it.  It works.  Call me if it doesn’t, or if you want more info (931.854.0474) or leave a comment below.  Happy arm exercise!

# # #

Hal@Businessworks.US

Open Minds Open Doors

“My assistant’s love life? 

…more than I wanna know.” 

(And I’m actually afraid of her finding out about mine, so I keep a distance!) 

“And what’s so bad about that?  After all, I’m not running a social service organization here; this here’s a business.  There’s no room for touchy-feely, warm/fuzzy, cuddly-wuddly (“cuddly-wuddly”?) stuff — least of all between me and the people who work for me.  If we don’t keep a respectful distance, the work will never get done, and my granddaddy always said: “Don’t fish off company docks!”

WOW!  Some good arguments there, Mr. Hardass, and I’m sure that strategy has worked well for you because you’re still in business while others around you keep tumbling.  But, you know what?  Odds are for sure that you’re not getting the productivity levels you deserve out of those you employ.  Here’s why:

KEEPING THE BEST PEOPLE means treating them like they are the best, all the time, no exceptions, even when they screw up and you choose to feel angry about it. 

You might try, instead of anger, to choose (yes, anger is your choice!) the path of a constructive guide by:

1) Taking some deep breaths to calm down your neurological system, relax your muscles and stimulate more oxygen to your brain to become more alert.  You may have to quietly walk away or gently close your door to force yourself to concentrate on your breathing for a minute or two, then

2) Chalking it off to a learning experience for the employee (AND for your self for not having forewarned or kept on top of the issues involved) and taking some solice that the employee probably feels badly enough without being chastized.  Try instead asking for (in writing by the end of the day!) three ways to specifically prevent that kind of screw-up in the future, which puts a positive focus on problem prevention (vs. negative nonproductive scolding).

3) Remembering that Maslow’s Heirarchy still rules HR’s motivational universe of successful companies.  Small frequent rewards that specifically address the personal needs of each individual always motivate best, and can usually be more economical.  A recognition seeker will prefer a plaque to cash.  The parent of a crooked-toothed teenager will prefer one-time orthodontist bill payments over a permanent salary raise. 

The point here is that you will never be able to know what makes your people “tick” –and each marches to a different drummer– UNLESS you make more of an effort toward intimacy!  How will you ever know about the teenager’s teeth, for example, unless you’ve had some kind of informal small talk discussion with the parent over lunch or coffee?  Would you even know that person has a teenage child?

And it doesn’t stop with that.  We often change our wants and needs literally overnight.  A local TV interview, for instance, with the regognition-seeker may satisfy that need to the point where a plaque has no meaning. 

The teenager’s grandmother may have just come up with the cash for the braces, prompting the parent to be more interested in ressurecting pursuit of new tires for the family car.  (Again, a much cheaper and more appreciated one-time-expense reward for good work motivates more than a permanent ongoing salary raise!)  The trade-off to taking the time and trouble to know your employees better is that it will –in the end– cost you less and increase your business productivity levels.  

So, bedroom habits?  No.  Getting a fix and keeping tabs on each individual employee’s changing wants and needs?  Yes.  Listening carefully?  Yes.  Caring enough to provide the kinds of support –within reason of course– that those who work for you really need?  Yes.  Take the time; it pays!   

halalpiar

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After all the hoopla,

comes stark reality.

     You run a business?  You know what I’m talking about.  You’ve been there.  You get your 100th (or 1000th or 1000000th) customer and you pull out all the stops to celebrate.  But in the haze of the next day’s hangover, you realize the ugly truth that you need to confront reality by picking up the pace to double-speed. 

     After pausing to pat yourself on the head, you need to jump back on the ever-accelerating merry-go-round.  You also know that when I say I’m sorry to have to be the one to not pull the wool over your eyes, I mean it.   

     Really.  I know there are many masochistic media-gobbling types out there who actually like being duped and manipulated.  But the truth is that next week’s Presidential Inauguration–which may be historic for some questionable reasons– is not about to mark the turn of anything more monumental than its own celebration venues.    

     Those of us who have inherited or built business enterprises from scratch understand that we are facing a long and difficult road ahead.  In just a few days, we will be seating a new President and a new Vice President who have not only never run a business, but who have zero business experience between them and have never managed any entity of substance . . . not even a National Guard unit!    

     These two politicians haven’t a shred of experience with entrepreneurship or entrepreneurial spirit, entrepreneurial thinking, attitude, or commitment to pursuits of enlightened self-interest.  While they may acknowledge that entrepreneurs built this country, they don’t have a clue that entrepreneurs are the true catalysts of change.  And yet they talk change.    

     As an owner or manager, your business is on the line.  No matter how recession-proof you think you are, you’re not.  No matter how bullet-proof you think you are, you’re not.    

     The only changes we, as business leaders, need are for government to do better at providing incentives that allow businesses to grow and thrive and create jobs . . . to do better at sealing and protecting our borders, and at preventing terrorist invasions of our homeland and cyberspace.  All the rest is talk.    

     A word to the wise, Messrs. Obama and Biden: BUSINESS is what makes America go, not educator tenures, not employee unions, not unchecked and unenforceable immigration policies, not foodstamps, not welfare rolls, not frivilous deep-pocket taxdollar funding of the arts, and not tax hikes to cover all the give-aways.    

     Failure to support and nurture America’s businesses is at the peril of America’s people. 

halalpiar                               # # # 

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“You see things; and you say

 ‘Why?’  But I dream things that

never were; and I say ‘Why not?’

— GEORGE BERNARD SHAW

     Sounds great, doesn’t it?  Inspirational as can be, right? Terrific motivational stuff, yes?  Easy thinking for any entrepreneur to buy into, isn’t it? 

     Therein lies the problem. 

     From the foundations of innovation springs disaster masquerading as the allures of conquest. 

     Unless you, Mr. and Ms. Entrepreneur, are engaged in the birth of a business, or a new way to do something more effectively and more efficiently, your innovative spirit may be courting notions of self-destruct.  In other words, if you are trying to build a better looking mousetrap when you’ve already got one that works, you may be taking your business enterprise over the falls without a lifejacket or even a barrel. 

     There’s nothing wrong with promulgating the policy of “if it ain’t broke, fit it anyway!”  BUT there’s a lot wrong with innovating just for the sake of innovating.  And knowing how and when and where to draw that thin line is a talent best left to those with genuine frontline experience and a sense of fiscal balance . . . those who understand the difference between self-centered “low trust” and consumer-driven “high trust” performances.  

     Perhaps you don’t agree, but manufacturer presentations by Samsung and Panasonic at this past week’s Consumer Electronics Show in Las Vegas took on the role of “profitability unconsciousness” one-upmanship in their relentless (and brainless) pursuit of thinner and thinnest TV screens (now measured at cardboard thickness of 6.5 millimeters!). 

     “YYSSW” as many of our kids might text message in response (“Yeah, yeah, sure, sure, whatever”).

     I call this misguided, unrealistic, over-the-top entrepreneurial ambition run amuck.  How can big successful companies possibly think that inspiring and nurturing the kinds of entrepreneurial brainstorms that produce the world’s thinnest TV screens has any relevance in an economy-squeezed marketplace that really doesn’t give a damn?

     It’s hard to call successful businesses like these mismanaged, but the truth is they are fostering fantasy at a point in history where only realism and “high trust” corporate developments count for anything. 

     Oh, I’m wrong?  You can’t wait to run out and buy the latest thin screen TV?  And then there’s the new top of the line Apple laptop for $2,800.  Give me a break, people!  Are you planning to fall in behind the automakers in search of government bailouts for 2009?

     You, dear electronics industry executives, may think that because the general public has now come to view your products more as necessities than luxuries, that it’s okay to commit consumer rape and armed robbery.  If you’re not working on your resumes right now, you’re dumber than any of us non-techies ever imagined. 

     The public is not stupid.  And when you ignite entrepreneurial explosives with the goal of taking advantage of the public, that’s when entrepreneurial spirit kills, and that’s when you’d better doubletime it out of town!  halalpiar   

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Yes, you’ll live. Take two aspirin,

and call me in the morning!

     I read a study that said something like 94% of all doctor and hospital visits, even to emergency rooms, are for (drumroll): reassurance! 

     The extent to which we all need to have our backs, shoulders and tops of our hands and heads patted while being told that we will live after all, and that everything will be okay, seems highly improbable in the face of what the exaggerated tv news coverage and drama series portrayals would have us believe.

     I mean who among us hasn’t cringed at the thought of being thumped onto stainless steel and wheeled like so much beef through the butcher’s back door, into the chaos and hysteria of ER, or Grey’s Anatomy, or House, or Chicago Hope (reruns), or General Hospital, thinking we’re at death’s door but still not be a priority case because others (jumpers, stab and gunshot wounds, drug overdose and heart attacks) are dying quicker? Aaargh!

     Anyway, these thoughts surfaced today in a “BURRIS UNIVERSITY” customer service training session I ran for 25 management team members of BURRIS LOGISTICS http://BurrisLogistics.com on the Delaware Technical & Community College www.dtcc.edu campus in Georgetown, DE. 

     Participants who volunteered feedback comments in the training room, and many who approached me during and after were particularly vocal about the reassurance values of the material and methodologies covered (including stress management, behavioral focus and choices, written communications and listening skills, and the pursuit of increased self-awareness as keys to dealing better with others). 

     Based on this writer’s firsthand experience facilitating over 500 management training programs, the participation and energy levels of this particular cross-section-of-management group from 15 different Connecticut-to-Florida BURRIS locations, was exceptional.

     And it was a genuine pleasure to be the designated deliveryman of reassurance. 

     Reassurance increases self-confidence. Increased self-confidence boosts feelings of self-esteem. The combination serves to eliminate or minimize feelings of self-doubt, inadequacy and skepticism that hold us back from making progress . . . even hard-charging entrepreneurs need reassurance. Reassurance triggers sales and builds customer loyalty.

     Don’t you as a parent evoke the same confident behaviors and obvious feelings of self-worth from a small child when you pat him or her on the head for “a job well done”? Doesn’t this patting business work wonders on the family dog? Don’t you like it when a spouse or partner or boss or customer pats YOU on the back, even if it’s just a verbal pat? And don’t you perform better?

     Reassurance works wonders. Try some today. See how many backpats you can give out in one week! A dozen? More? I’m sure you’ve got what it takes to be that generous with your (deserving of course) compliments!    halalpiar  

Special thanks for inspiring tonight’s post to Kirk Hoover, Atlanta, GA, Vice President of Business Development, and Wendy Singer-Lowry, Philadelphia, PA, Director of Purchasing for BURRIS LOGISTICS

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When did the plumber

and the weatherman 

get their operations? 

     Am I living on another planet, or what?  When did the plumber become a mechanical contractor?  When did the weatherman become a meteorologist?  (Don’t get me wrong.  Meteors are interesting phenomena, but I only care about temperatures, rain and snow.  For meteors, I have the Science Channel.) 

     Oh, and please, when did an “operation” become softened to a procedure?  (Probably when numerous hospitals became medical centers, chiropractors became sports physicians, and cardiothoracic surgeons became heart specialists).  Ah, yes, and of course 99% of procedures are also routine procedures! 

     Speech therapists, who specialize in helping people speak and swallow better, no longer want to be called speech therapists; now they’re speech pathologists.  (Don’t pathologists specialize in dead people?)  

     Many salesmen and saleswomen who became “salespeople” during the sexual revolution are now (more PC) sales associates.  Like the trouble with mailmen and female mailmen finally settling into a state of  androgenous mush to become universally known as postal workers.  Oh, and have you noticed how few companies have employees anymore?  How about Members as in “going to work at the clubhouse.” 

     When I was in school, we had a janitor to clean the building.  Then the janitor became a custodian which no doubt upset many legal custodians (and, correspondingly, numerous lawyers and attorneys and attorneys at law — all of whom, in my judgement, deserve to experience upsets!).  Ah, but take heart, now the old guy is called a maintenance facilitator, leaving little doubt as to custodianship! 

     I hope we don’t all begin confusing the MVB with the DVM and start getting our cars in for flea and tick treatments, and tail light inspections for our dogs!  By the way, in this age of specialization, a canine ophthalmologist?  This is for those near-sighted pitbulls? 

     So what does all this mean? 

     For small businesses (especially startups) and big business HR departments and others who make these decisions: Don’t parade yourself around on stationery and business cards and websites as “CEO” when you’re a one or two-person firm, or as a large company “Director” of something that no one else is involved with (So how can you be directing?). 

     That kind of inflated title stuff worked in olden times, before every bank in town had 14,000 vice presidents, but not today. 

     “Founder,” by the way, is equally unimportant unless you started Dreamworks or Microsoft or Google.  If it’s that important to your ego, put it on a sticky note on your bathroom mirror to remind yourself of your genius talents.

     Bottom line:  Call yourself what you are!  Say what you do!  Stay away from fancy and misleading language.  Make-believe titles, overblown and over-inflated job descriptions do disservice to your organization, regardless of whether you’re a Mom & Pop operation or a Fortune 500 mega-corporation.  

~~~~~~~~~~~~~~~~~~~~~~  

FOR ONE-MAN-BANDS AND MULTI-NATIONAL CORPORATIONS AS WELL, ONGOING SALES SUCCESS IN TODAY’S BUSINESS WORLD IS ALL ABOUT BUILDING AND CULTIVATING “HIGH TRUST” LEVELS. 

THIS IS ACCOMPLISHED BY CONSISTENTLY  DEMONSTRATING STRAIGHTFORWARDNESS, A COMMITMENT TO AUTHENTICITY AND SOCIAL CONCIOUSNESS LEADERSHIP . . . AND –REGARDLESS OF INDUSTRY– TO BEING FULLTIME DEDICATED TO THE PROTECTION AND PRESERVATION OF ENVIRONMENTAL WELL-BEING.

 ATTITUDE IS THE CORNERSTONE.

     # # #

When is the customer wrong?

You want the real answer, or the make-believe one?

The make-believe answer is that the customer is wrong when he or she acts, thinks, or behaves wrong — is rude, insulting, crass, mean-spirited, slovenly, repulsive smelling, too-tattooed or overly-pierced, loud, arrogant, drooling, dribbling, fist-waving, table or countertop pounding, or threatening to throw shoes.

And you can run around self-righteously bitching at the elevator operator, maintenance person, or your Mother, pretending that the obnoxious ignoramus is a descendent of some dumb and dumber Neanderthal gene pool.

You can do this until you’re blue in the face or get yourself fired or drunk or sick, or take up smoking again . . . none of which, I can assure you, will help your cause.

On top of all that, it doesn’t even matter that the nasty customer spit on your shoe, called you an illegally-birthed person, smelled of garlic or not bathing, sic’d his or her dog on your ankles, or paid her or his bill with seven thousand rolls of pennies.

Your indignation will come quietly to an end when (if) you next stumble onto a “right” customer.

Aaaah, but Mr. or Ms. Neanderthal will not recover so quickly.

In fact, studies prove that she or he will tell at least ten other people about the bad experience and each of those individuals will tell at least ten others.

At least one person I’ve heard of makes a point of sending out email blasts to 250 contacts offering the condemning details of why she will never again deal with a disrespectful business.  Let’s see, that’s 2,500 bad vibes . . .

So, your one momentary (perhaps only fraction of a second) slip of a snotty comment or a copped attitude or a demeaning or disrespectful action –even as seemingly innocent as a wink or blink at the wrong time, or an inappropriate giggle/gumchew/ noseblow if you’re on the phone!– will snowball into a major bad news broadcast to at least 100 other people, many (maybe all) of whom could have been prospective customers. 

Can you really afford to lose that many opportunities?

     So here’s the REAL answer:  NEVER!

     Let me say this another way:  The customer is ALWAYS right!  And except for physical violence, there are NO exceptions.  Why?  Your job is to provide the product or service being purchased regardless of whether you like the purchaser or not, regardless of what the purchaser says or the way the purchaser says it!

If you don’t like that, choose to change the way you think about it.

  It’s called “take it on the chin!”  The payback is that the reputation you’ll gain by being kinder than necessary will come back to haunt you, with more sales!

     Remember that everyone you meet (customers included) is fighting some kind of battle.  Giving the benefit of doubt breeds sales and customer loyalty!  

# # #

Hal@Businessworks.US    931.854.0474

You’ve only one year to live.

What do you do with yourself?

Your business?

     Far-fetched?  Hopefully, yes.  But possibly, no.  It’s often been said that all of life is simply preparation for death, and that all we ever do from the moment of birth, is begin to die.  That’s admittedly some pretty heady philosophical stuff that many of us shy away from thinking about. 

     But is it worth considering? 

     Of course (unless, that is, you have little or no regard for yourself, your business, your family and friends, in which case –assuming you are reading this– you are probably a hermit in a cave with a laptop, and it’s probably time for you to rub some sticks together and begin thinking about what’s for dinner!) 

     Okay, back to serious for a minute, what are the first three things you think of in answer to each of the two headline (in dark red) questions above?  What do you think about your answers?

     What about if those questions followed a revised headline statement that said: You’ve only 6 months to live . . . ? 

     Would your answers change?  How?  How much?  And what if the headline statement only gave you one day? 

     This exercise can be very useful in the thinking process of establishing both life and business priorities (as well as delegating, and decision making) because whatever your responses may be, they serve to push the envelope.  It’s hard to imagine choosing to spend time doing tasks of avoidance, and harder still to imagine assigning lesser values to the tasks that are most important. 

     By forcing your focus on this for a minute or two, you can almost always prompt yourself to assess and evaluate situations and options (especially stressful ones) more realistically.  You will certainly make yourself more productive (the way you are the day before you leave for vacation?) more often. 

     Yes, yes, I know, you might rather join the hermit hunting down some berries and a squirrel to BBQ.  (I’ve heard the furs can actually be quite warm, assuming you’ve managed to save them from a few dozen meals’ worth, and sew them together. Okay, Gorilla Glue.)

     So, give it a chance (not the squirrel fur!).  For a grand total of about 2 minutes of applying your mind to such a “what if” circumstance, you stand to gain a finely-tuned and highly accurate appraisal of what’s important and what’s not, and what should be tackled in what order.  It sure beats dusting file tops, alphabetizing your DVD’s, and counting out-of-state license plates in a parking lot!

     “Bah!  Dis exercise is nuttin’ so revealin’,” you might exclaim. 

     Okay, so take it one more step.  You with me?  Get a piece of paper out (I know, you don’t own any paper; well, borrow a piece!) and write out your own obituary notice.  Ah, now there’s a challenge.  Notice what you mention first and second and third (and last) about your life.  Pay attention to what you have to say about you.  THAT’s what’s important!                halalpiar  

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Check out and contribute to the daily growing 7-Word Story started 114 days ago (inside a coffin).  Click on the link to the right, or go to the “BOOKS” tab at the top of this page, then to the top headline link.