J & J Leadership

Lessons

 Go Far Beyond

BandAids!

     We are witnessing now one of the world’s worst oil leak disasters. It could have been drastically minimized with immediate action. 

     Instead of responsiveness, however, we had eight days of Presidential foot-dragging in order to be preoccupied with more important issues, like trying to push Goldman Sachs over the edge of the political cliff without toppling in over them, and hosting a reception for the New York Yankees, among other such critical demands.

     Ah, but after eight days, when the White House finally did decide to step up, determined to save a token pelican or two, some key federal-titled muckity-mucks were actually “dispatched” with orders to report back in 30 days.

     Right, 30 days! How long would it take anyone you know who lives on a coastline to tell you that on top of 8 days of hundreds of thousands of gallons a day worth of leaked oil, we are destined to inevitably see that oil along the Eastern Shore? How about 30 minutes?

     WOO HOO . . . a little too little too late! Imagine taking this approach to respond to a business problem. You’d be out of business. Or, you’d be big-time up to the tops of your hipboots in debt with expensive apolgetic and advertising media expenses. Ask Toyota.

     Either way, the problem multiplies exponentially when responsiveness is not present. Without a sense of urgency built into your leadership position, your business is only as strong as the last time you took swift positive remedial action.

     The classic textbook example was, of course. when Johnson & Johnson handled “The Tylenol Scare” of 1982. They acted poste haste and authoritatively.

     J&J management breeds leadership. It doesn’t matter that you might have a mom and pop grocery store (are there any of those left?) or a 3-person home-based business, there is much to be learned about crisis management from the way J&J dealt with this potential disaster:

• Apologize immediately and completely.
• Act immediately.
• Tell ALL.
• Follow up.
• Stay invested in the solution and be transparent.

     Bottom line: RESPONSIVENESS.

     When you tackle a major problem head-on and immediately, the biggest risk you run is being accused of being over-zealous. What’s that compared to lost lives, lost environment, lost trust, lost credibility? The important distinction to remember here is the difference between reSPONDING and reACTING.

     When you reACT, you run the immediate risk of OVER-reacting, and that puts you out of control. When you reSPOND, you are acting with control, and you are ensuring increased odds of success. Seeking a practical control tool? Take some deep breaths!

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Thanks for visiting. Go for your goals! God Bless You! God Bless America, and God Bless our troops because “The price of freedom is eternal vigilance!” [Thomas Jefferson]  Make today a GREAT Day! 

“I meant to tell y’all

 this sooner, but…”

     We all know where the road that’s paved with good intentions leads, but how often do we ignore the consequence of that destination when it comes to communication and leadership decision making?

     And contrary to current popular Presidential acclaim, effective and meaningful communication goes light years beyond being a dramatic orator. Orators are not leaders. They are merely one form of manager who dwells more on talking about intent than on getting things done.

     When what we mean to do is consistently not what ends up getting done, something is wrong. Either the equipment, systems, or personnel are not performing as expected or — more likely than not — we are doing a lousy job of leadership communicating.

     This is not to suggest that maintaining a productive communications balance is necessarily an easy task, but reality is that we only ever communicate too little, too much, or just enough . . . and too soon, too late, or right on time. The goal obviously needs to be to communicate just enough at the right time to ensure that the task at hand gets done the right way and on schedule.

     What’s the best way to determine the extent to which our communications are sufficient or insufficient, whether they are delivered in a timely enough fashion to minimize stress and maximize productivity? Ask. Too many people in leadership positions choose to feel they are somehow emasculated (effeminated?) by having to ask “underlings” for their judgements.

    “How’re we doing here?” is all it takes. Just by asking, and preferably in the middle of a statement, meeting, phone conversation, presentation, paragraph, webinar, seminar, or workshop, our how goes it check-ups give us useful opportunities to adjust our messages and/or pace in midstream, and usher in more productive action. 

     Even better: “What three things can I do to do a better job of communicating?” What makes this second question better? It asks for specific feedback, which is always more useful information to apply.

     Best of all steps for us to take, besides taking our communications pulse frequently, is to simply be thinking more about it every day. What does that take? I’ve know top business leaders who pasted “Communicate the right amount at the right time!” reminder signs over their desks, and smaller ones on their keyboards or edge of their monitors, on their phones, even their wristwatches. 

     When a business leader loses touch with being an effective communicator, she or he also loses touch with being an effective motivator. When that happens, people start looking for jobs elsewhere, and sales plummet.

     Those are pretty dire consequences compared to how simple it is to make a conscious choice to be a better leader by being more tuned-in to how and when we come across to others.

Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals! God Bless You! God Bless America, and God Bless our troops because “The price of freedom is eternal vigilance!” [Thomas Jefferson]  Make today a GREAT Day! 

MONEY

DOESN’T GROW

 ON YOUR BOSS’S

TREES EITHER.

(SETS OF WORDS TO CHERRY-PICK FROM AND ADAPT AS NEEDED)

     DEAR EMPLOYEE: I know you are a basically honest person or you wouldn’t still be employed where you are, doing what you do. And I greatly appreciate your loyalty.

     This message is intended in the spirit of seeing the business you work for, and your own career pursuits –both– experience unprecedented success in the months and years ahead.  

     You should, first of all, know that –as the Boss– I am working for myself and my family, and for you and your family, and for everyone else involved, to provide the best possible product and service quality for the best possible dollar value to our customers.

     I am doing this when we’re closed as well as when we’re open. There’s hardly more than a few minutes ever pass, day or night, that I am not thinking about ways to improve our business, and ways to provide more opportunities for growth to employees, suppliers, and customers.

     I am writing this to enlist your increased support in attitude and productivity. I can only feel comfortable in making this request because you have proven yourself capable, and you have demonstrated your ongoing commitment to sustain yourself and your family by being conscientious and by working hard.

     Now I am going to ask you to accept increased responsibility without increased compensation, but with the increased assurance that when your extra-effort help starts to kick in, I will be certain to see that you are appropriately rewarded with corresponding job security. The more effort we get from everyone, the more opportunities will surface for participating in management leadership teams. 

     The product of our combined extra efforts will lead to more productive and more protected jobs with greater compensation.

     For me to hold up my end of the deal, I need you to start now acting like more of the leader and teammate you have demonstrated you are capable of being. When you observe personnel, system, or equipment breakdowns that you know how to deal with, step in and deal with them. When you are not sure about what to do, come ask. Sweeping problems under the rug only produces bigger problems.

     When you are aware of someone padding their hours, not honoring the terms of their employment, acting lackadaisical or disinterested, filching supply items, or treating equipment abusively, you are doing this business and your own career a disservice by looking the other way.

     I am not urging risky confrontation or that you play “tattle-tale,” but I am suggesting you consider that avoiding the reality of what’s going on is akin to avoiding your responsibility to do the best you can do to help your own family. Only by protecting and nurturing the interests of this company, can your career here be expected to grow and thrive.

     You see, I am not made of money any more than you. You may look at how I live and conclude that it’s like cruise control compared to all your hard peddling. I assure you, the hidden stress makes it a no-contest situation.

     Dealing with the banks, investors, lawyers, bill collectors, insurance agents, the landlord, over-the-top government controls and regulations (and all the accompanying paperwork) is not fun and games. I have no complaints. It’s what I do.

     But for us to get out of this economic crunch, I am going to need you to pull more than your usual share to help me help us to turn things around so that all of us can enjoy greater freedom. Are you with me? What three things can you do this week to help us get this renewed mission started?      

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Comment below or Hal@BusinessWorks.US Thanks for visiting. Go for your goals! God Bless You! Make it a GREAT Day! 

Yes, you get

what you pay for!

Stop wasting time looking for magazine articles to guide your way. 

     You will not find actionable, productive problem-solving steps to take in magazines. The so-called experts whose guest-lecture style writing is published routinely in trade and professional journals may arouse your interest, and may carve out some fascinating new research directions, but odds are they haven’t a clue about the kinds of help you really need.

     How can I say that so authoritatively?

1) Common sense dictates (and has been soundly proven) that the best solution to any group, organization or business problem lies within the group, organization or business that has the  problem. A good, experienced outside consultant brought in under your wing can quickly integrate into your group, organization or business— plus bring  invaluable, informed, fresh perspectives to your table. 

People who are skilled at this are generally too busy with hands-on activities to be  writing about their experiences. And even when they do manage to squeeze in a story or two, it will never be de-fined with the exact same dynamics that are giving you headaches.

2) Early on when I couldn’t make enough money consulting, I used to write many of these milquetoast monologues. And, I can assure you, practical application never factored in as long as the publisher or editor was happy and I got paid.

Besides, what on Earth would a publisher or editor know about your business? Most of them can’t even tend profitably to their own affairs. It’s like inviting  the wholeheartedly incompetent federal government to step in and run your business.

     So, let’s get back to the kinds of help you really need. First of all, you need an action approach and realistic, flexible thinking support. Whatever you might read in a trade or professional publication is not likely to be action-oriented, and even if it is, it surely won’t be flexible and realistic enough to apply to your unique needs. While problems are not usually unique, solutions–real ones, lasting ones–typically are.

     The current issue of a major industry trade magazine features a cover story titled “The Making of a Manager” and proceeds to say nothing of any useful consequence. Instead of providing some insight on how to initiate manager development, the article focuses on all the reasons (mostly questionable) to promote from within rather than hire from outside.

     The article offers no input about the important differences that need to be addressed between, e.g., being a sales or customer service rep vs. being a sales or customer service manager. There’s no attention given to the most critical step involved with “The Making of a Manager” which is learning to let go. In order to do the job of motivating others to do the tasks that one used to do firsthand, requires learning how to let go of doing the tasks oneself.

     This is no doubt not addressed because to do so would upset the writer’s premise and purpose to promote internal promotion instead of finding the best person to do the job. 

     BOTTOM LINE: Read trade and professional press items that interest you, if you have the time, but don’t expect to find lasting and productive answers until you’re willing to bite the bullet and pay for someone who can help coach you and guide your people through the solution process.

Visit Hal at www.TheWriterWorks.com

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The Cyberspace

World Bank 

is saving our

beat old posts

for just the

right occasion! 

     Maybe it’s too late to count ourselves out of the award-running for the World Cup of Stupid Internet Comments, considering how dumb that snippy-snappy email or website post was that we angrily tossed off a couple of years back when we were more irate and quick trigger-fingered . . . but we don’t have to have it start an avalanche.

     Remember that comment we posted on some website way back when? You know the one. It went something like:  

“If you knew even the first thing about business, you dumb geek, you’d get out of that garage of yours and get a real job while you return to the college you dropped out of, and furthermore, Billy Gates, if you think I would ever consider hiring you to even sweep my floors you’re sadly mistaken. You’ll never succeed unless you can stop dreaming and finish your education!”

     Like an elephant, Cyberspace never forgets. The comments we make today on mover and shaker sites like Twitter, Facebook, LinkedIn, BizBrag, Salesblogcast, iSALESMAN, Google, PoorIrishman, TBDConsulting and InterlakenInn are being watched and talked about. But so are the posts we put on downscale, disreputable sites like those commandeered by network media, incompetent government agencies, and porn purveyors — where what we have to say is given no more credibility than what’s said by the hosts.

     Almost all of what we have to say today that has any substance to it, carries with it the promise of coming back to haunt us (if not bite us in our respective butts) ten or twenty years down the road.

     Never before in history have we the people subjected our innermost thoughts and most volatile expressions to such states of accessible public permanence. Today’s passing thought will not land in a ribbon-tied bundle of letters socked away in a shoebox on some closet shelf or in some attic trunk waiting for discovery by distant generations.

     When we hit that email “Send” click, or website “Post” button, we are literally donating our private thoughts and feelings to eternal public scrutiny. It’s taking some time for this to sink in, but the reality of it is striking. Where else in history did people set themselves up to make scathing, heat-of-the-moment remarks only to have them be dissected and subjected to overkill, out-of-context evaluation 24 hours a day, every day for lifetimes beyond their own?

     The trick here is to:  

A) Think before we click  

B) Realize that anything we say, can and will be used against us in a court of public opinion (and having the right to an attorney won’t make a hill of beans difference!) 

C) Trash our computers and never look back! 

D) Overwhelm all of our friends and followers with a tsunami of upbeat messages that even our severest critics can’t help but cry tears of joy at our transformations. (“Kill ’em with kindness!” me mother usedta say.)

So, uh, before you comment below . . .                                                                             

Comment below or Hal@BusinessWorks.US Thanks for visiting. Go for your goals! God Bless You! Make it a GREAT Day! 

“So, ARE you

The Boss,

or not?”

(Part II of II)

    I heard a couple of resistant barks over my post last night which identified business owner / manager / operator limitations as being “self-imposed,” and which attributed business behavioral limitations to titles.

     Okay, I can accept that certain out-of-touch types of people find it difficult to buy into the thinking that they could possibly be doing themselves in, but the truth is that every limitation IS chosen and self-imposed, or is the result some choice that set that limitation in motion to start with.

     As for behaviors attached to titles, one need not look any further than government and corporate life to see evidence of this. For those who inhabit such grand seas of incompetence — titles are security blankets. Titles are used more to impress others than to designate responsibility.  

     Here’s what happens: I ask you what do you do for a living? You define yourself by saying, “I’m a business owner. I run the Outer Space Music Company; you know, songs for the future; that sort of thing.” I ask you for some recent examples. “Oh, my New Release Manager handles those. But I could check my Archive Manager for some older titles. What is it you’re looking for?”

     Well, I hate to tell you, Good Buddy, but if you own and run a business and have to rely on others to answer questions about the products or services you produce, you have let (chosen for) your title to get in the way of success. You are thinking “I am the Boss.

     When you think of yourself AS the Boss, you think you are entitled to let your specialists handle the day-to-day stuff while you go to The Downtown Presidents’ Club, the Better Business Bureau, and the Chamber of Commerce, and lunch with the bankers and play golf with the investors and . . .”

     You have created self-imposed limitations to be doing what you think you SHOULD be doing instead of what needs to be done. 

     There are in each person’s mind different specific sets of words, terms, responsibilities and behaviors associated with every title. Here’s a quick little word association game for your brain . . . What do you conjure up in your mind when I say: “President”? “CEO”? “Business Owner”? “Senior Executive Vice President”? “Practice Administrator”? “General Contractor”? “Captain”? “Post Master”? “Sales Manager”? “Officer”? “Shrink”? “Lawyer”? “Coach”? “Consultant”? “Princess”? “Union Leader”? “Community Organizer”? “Trainer”?

     Try these titles on 100 different people; you’ll get 100 different answers.

     When you think of yourself as “The Boss” you are preventing yourself from taking necessary steps outside that “Boss Box” to move your business forward. You are limiting yourself, and consequently your business. And it’s your choice.

Open Minds Open Doors. 

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“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

When it all looks like

it’s crumbling down

 around you–get selfish!

     Selfish . . . as in Piggy? No . . . as in oriented toward your SELF!

     You can’t control government except at election time. You can’t control irate customers who give you fits trying to nickle and dime you at every turn. You can’t control what goes on behind your back unless you never turn your back. You can’t control a lot of people and situations in your business and personal life. But you CAN control YOU! 

     What you say and think and do is entirely your choice, and entirely under your control. (If you doubt this and are ready to shoot back examples to the contrary, examine your examples. Odds are 100 out of 100 that you made a conscious or unconscious choice to set yourself up to not have a choice, but -ALWAYS – there is or was a choice. Take advantage of how you can use that information now, today!) 

HOW you respond to someone or something that’s out of your control is within your control.

     So stop choosing to think that everyone else is pushing your button. No one can reach inside your brain and control how you think.

     The great motivational theory and studies psychologist Abraham Maslow focused his attention on the path and process of self-actualization. In addition to using their own intellects and talents, Maslow said that self-actualizing people take responsibility for others as well as themselves and (according to James and Jongeward in their classic book, Born To Win), “have a childlike capacity for awareness and pleasure.”

     The authors proceed to note that “these individuals customarily have some mission in life, some task to fulfill, some problem outside themselves which enlists much of their energies … they work within a framework of values that are broad and not petty, universal and not local, and in terms of a century rather than a moment … have a wonderful capacity to appreciate again and again, freshly and naively, the basic goods of life with awe, pleasure, wonder, and even ecstasy, however stale these experiences may have become to others.”

     If you’ve let outside influences under your skin, it may be time to appreciate more what you already have in life and to take stock in whether those around you are contributing to your growth and happiness, and to the growth and success of your business — or are they detracting from it?

     Exerting your own sense of self-actualization can influence others to change negative thoughts and behaviors and directions, but — more importantly — it will serve to boost your own rockets and reinforce that you’re not such a bad “gal” or “guy” after all.

     You have enormous powers to turn things around when you decide to consistently apply your strengths to what’s in your face or on your plate. Keep outside influences outside.

     Draw instead from your own inner strength and the inner strength of your business, and from those who live inside your inner circle. Making decisions and conducting yourself from inside yourself is a better, happier, healthier choice every time.  

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“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

At this moment

in history… 

when small business

can least afford it…

[4-STEP  SOLUTION AT END] 

     GOVERNMENT is muscling entrepreneurs into incipient bankruptcy with this healthcare plan that — contrary to what the spin has been — does absolutely NOT pass along tax credit to all. In fact, 88% (maybe more) of America’s 29,000,000+ small businesses will get ZERO healthcare plan-related tax credit! So, do the math: “Maybe 12%” will get some tax credit.

     29 MILLION? Yes, that includes the 23 million self-employed. They are indeed small businesses by any rational person’s definition, and certainly by any textbook definition, and most assuredly by any measure of reality.

     The healthcare plan forces downward pressure on wages, when we’re at a point in time, facing the prospects of total economic demise, that the exact opposite is what should be happening. Downward pressure on wages inhibits business growth and strangleholds small businesses’ abilities to create jobs.

     SMALL BUSINESS will end up bearing the burden of increased insurance premium costs. Insurance companies will now pass on to small businesses the increased costs of government payments they must make. Insurance companies are not stupid. They will simply turn around and stick it to small business . . . camouflaged perhaps, but it will not not happen!

     Heaven knows we need to create jobs. And heaven also knows job creation will never come from corporate giants or from incompetent, close-minded market government agencies like the US Postal Service. 

     Yet, small business is the last and really only hope for job creation. Job creation is the only meaningful and realistic economic stimulus solution in America’s economy. Yet we are being trapped in a vicious circle of reckless spending partisan-politics that has no clue about the value of free market price competition and tax incentives with teeth!

     Instead, our no-business-experience leadership looks forlornly to the corporate and government executives who run the US Small Business Administration for the kinds of help they are simply not capable of providing.

     Most small business owners and entrepreneurs know how to solve problems quickly and know how to stimulate cash-flow and open new revenue streams, how to build a competitive environment and make it be productive. Give them a chance!

THE SOLUTION…

>>> We need regional roll-up-the-sleeves task forces of experienced, successful small business owners and entrepreneurs in place and functioning via virtual meeting site conferences within two weeks.

>>> We need individuals with proven track-records who are willing to step up to the plate and work together for the common good without burden of paperwork overload or complex multi-level reporting systems.

>>> We need task teams to be given full authority AND responsibility to take immediate steps to develop and implement business turn-around programs geared to creating jobs.

>>> We need government acceptance of the fact that the time has come to make the most of America’s great wealth of small business resources by respecting and working with them, instead of pounding them into the ground.   

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This is not the time

to back off your 

marketing plan!

     Three times in recent weeks I have firsthand experienced business owners running scared from the economic crunch, straight into the debris left by salesquakes that erupted because each decided they were too afraid to carry out their marketing plans.

     If you don’t think that’s remarkable, try this on for size: all three had already paid 90-100% of the associated expenses to activate the marketing programs that they had planned. Something is clearly wrong here. Fear of failure? Fear of success? Fear of competition? Fear of more government regulation? Fear of being out of step with the marketplace? Fear of the words and images they were about to use?

You live in the wilderness, and routinely hunt for food for your family. The deer you’ve been tracking all day is now ten yards ahead frozen in place, do you load your gun and then turn around, unload it, and walk away?

Do you say, “Oh, I guess I wasn’t really interested in hunting anyway,” or “Our food supply can hold out ’til next week,” or “Gee, I can’t just shoot it because it’s not running,” or “What if I miss?” or “How would I ever get the thing back to the truck?” or “I should probably wait because one more after this and I could end up exceeding the limit,” or . . . 

     When I asked each of the three what made them pull up short of triggering programs they had already paid for, the answers I heard back were just as ridiculous as the hunter example. You would not believe the credibility each attempted to put behind the excuses they offered.

     It would have been like the hunter deciding to sit and take the whole gun apart to make sure all the pieces were clean and properly connected before resuming the pursuit, by which time the deer would obviously be six counties away.

     This is not the time to back off your marketing plan.

     You’ve come this far. You’ve put together the best program you can, and engaged the best help you can afford. Don’t start to question yourself and your efforts and Monday morning quarterback your decisions! Your instincts are what got you here in the first place. Trust them.

     What’s the worst that can happen if the plan fails? What’s the worst that can happen if you do no marketing? What’s the worst that can happen if you don’t find another deer before your food supply runs out?

     Roll up your sleeves and get in the game! This is what entrepreneuring is all about. Stop choosing to fret and start choosing to take action. You’ll get to your destination. Enjoy the journey.  

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For richer or poorer,

in sickness and

in health, it’s

YOUR business…NOT

the government’s!

     There may never have been a better time than now, for small business owners, operators and managers to rise up and defend the businesses they’re married to, to take hold of the entrepreneurial leadership that America’s government hasn’t even an inkling about how to make work.

     We’re promised leadership transparency and get instead closed doors.

     We’re assured of job creation incentives and get instead “much ado about nothing.” Mountains of utterly useless government paperwork clog our channels of communication and threaten our existences as free market competitive entities.

   Here’s the line in the sand:

The government wants to tax and spend and provide all the necessary infrastructure to gain total and complete control of our businesses and industries, our families and our personal lives. [This is not exaggerated. Look carefully at what’s been happening every day.]

American business owners want an end to taxation without representation. Small business owners want an end to spending money that doesn’t exist, no matter how great the cause. Business owners do not want the government running businesses; they want government to provide infrastructure tools for use by small businesses to create jobs and economic turnaround opportunities. They want to keep their inalienable rights to freedom and independence.

     America’s federal government has run amuck. It is using today’s lame excuse for a healthcare bill as a Trojan Horse to–once positioned inside the walls of democracy–unleash a flood of controls designed to pursue their mission to usher in socialism.

      Socialism does not work, and will not work. It has never worked.

     And until what I am firmly convinced is our nation’s corrupt union leadership (especially teacher and automaker unions) and until naive, ideological arts and tree-hugger communities are willing to put aside their new-found, Obama-led arrogance long enough to face reality, we as a nation are in deep trouble.

     So why address all this political mess in a blog for small business owners and entrepreneurial leaders?

     Because it is WE who are on the line here. It is WE who hold the opportunity to reverse the reckless spending and reckless mind-games being foisted upon us. It is WE who need to rise up and restore balance and strength to our crumbling economy. 

     No, these are not just words. These are actions that each of us needs to take and pledge to work for. Our government, as it has come to exist in this past year, no longer represents “WE the people.” 

     If any of us with small businesses spent money we didn’t have as mindlessly as the federal government has been doing and continues to do, we would be out of business . . . exactly where America  is headed.

     We are on a runaway train, being driven by a totally-inexperienced group of incompetent (seemingly “possessed” say some) politicians who are intent on taking us all directly over the socialism cliff into Marxism waiting eagerly below. And, God forbid that should ever take place.

     The only way to ensure the survival of democracy bolstered by its capitalistic roots that established the US as the world’s one-time strongest nation, and be able to be in the position to best help others, is to provide small businesses with real (not token) tools to lead us forward once again.

     This can only happen when each small business owner takes an active role this November in voting out those who think it’s more important to “taxdollar-bailout” corporate giants than to put meaningful job creation tax incentives in small business.

     Realize here that we have representatives who are more concerned with their empty, small-business-killing healthcare plan than with reducing unemployment rates enough to allow people to pay for the insurance coverage they’ll need to have, to avoid getting fined with amounts they have no ability to pay, because they’re unemployed. Oh, is that not logical or something? 

     We need Congressional Representatives and Senators who are not afraid to stand shoulder to shoulder with small business, who will foster the spirit of knowledgeable, experienced, and open leadership we so sorely lack.  

     We need small business leadership with the vision to restore the sovereignty and credibility of America that generations before us worked so diligently and hard to preserve.       

Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals! God Bless You!

Make today a GREAT day for someone!