Sep 09 2010
Doing Business On Twitter Or Facebook?
She Tweets Me,
She Tweets Me Not,
She Tweets Me,
She Tweets Me Not,
She Tweets Me…
Howcum all we 30 million small business owners only ever hear about using Twitter and Facebook comes to us in useless abstract terms?
Do we really care about all the bundles of tech apps and clever little increase-your-overnight-income opps? And how credible are the sources that bombard us with such meaningless, time-wasting minutia? Is there really a business owner anywhere on the planet who actually buys into the daily onslaught of claims being foisted on us by self-anointed “social media experts”?
Surely those online businesses that promise 27,943 new followers a day or 16 million new fans a year can’t be serious? Why is it that mixed in with these thousands of clowns, there is only a handful of resources that truly teach the only information that’s really needed in order to be successful with social media marketing messages?
When was the last time you saw a
good run-down of things to avoid,
when trying to market your business
on Twitter and Facebook?
What’s acceptable as social media business content is far different than what you might put on your website, or in an email blast or a news release or a traditional ad or commercial. More importantly, it is far different than the “socializing” climate that most Twitter and Facebook users indulge in.
I have seen countless scores of respectable businesses stumbling through trying to manage Facebook content (text/words/copy/photos) that is tasteless, vulgar, trashy and often filled with curse words posted by disgruntled employees or vendors, and even by young adult children of the business owner or manager.
Marketing your business on Facebook requires persistent (often constant) ongoing attention and maintenance to ensure that others who don’t share your sense of business decorum are not invading your site with negative associations while you sleep.
Business users of Twitter are not as subjected to outside influence because Twitter is an outbound media vehicle, where people can –like ships in the night– respond to your passing business message with their own passing message but they can’t invade your business message space with negative input.
Facebook, on the other hand, is an inbound media vehicle that allows outsiders to post virtually anything they choose whenever they choose, and it ends up plastered right there next to your carefully constructed heartfelt business message, serving to undermine your business credibility until it can be spotted and removed.
What this distills down to is that business marketing applications in social media can be very effective when they are carefully planned and monitored daily. Yes, daily.
You may think you’re above all that, and are
capable of simply “winging it.” Think again.
You can’t let other Twitter users provoke you into a debate (or even a one-time comment) about politics or religion unless these subject areas are part of your business foundation.
Don’t believe me? Try it once; your “Followers” will drop like flies. Business-focused Twitter users appreciate business-focused and/or motivational messages, but if those same people do not like your politics, or posts you might make about other taboo subjects (racial profiling, sexism, abortion, anything that’s highly-charged), they will cut you out of their contact base in an instant.
Like joining a game or contest that’s already in progress, enter slowly and politely until you have a clear reading on the unwritten rules. Then plan accordingly and be prepared to stay on top of it every day.
Oh, and please always remember to say “Please”
and especially “Thank you.” Thank you!
931.854.0474 or Hal@BusinessWorks.US