Nov 07 2010
Best Buy Return Policy
If your business return policy
is this UNfriendly, you
may want to rethink it!
Now you KNOW that while I frequently beat up on government incompetence (being as how it’s so-well earned), that I hardly ever jump on any business.
But this email came to me today, forwarded a few hundred times. That fact alone made me immediately skeptical, so I checked out the policy link at the bottom, and came away awestruck.
Customer insensitivity is one thing, but the kind of top management stupidity that fostered this ridiculous policy (in this kind of economy no less) deserves to be heavily publicized.
The boxed text speaks for itself. It’s too bad that some businesses, like BEST BUY, see the need to run roughshod over the consumer public like this.
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BEST BUY If you purchase something from Wal-Mart, Sears, and other reputable stores, and you return the item with the receipt, they will give you your money back if you paid cash, or credit your account if paid by plastic. I purchased a GPS for my car: a Tom Tom XL.S from ‘BEST BUY’. They have a policy that it must be returned within 14 days for a refund! So after 4 days I returned it in the original box with all the items in the box, with paper work and cords all wrapped in the plastic. Just as I received it, including the receipt. I explained to the lady at the return desk I did not like the way it couldn’t find store names. The lady at the refund desk said, there is a 15% restock fee, for items returned. I said no one told me that. I asked how much that would be. She said it goes by the price of the item: $45 for you. I said OK, just give me my money minus the restock fee. She said, since the item is over $200 dollars, she can’t give me my money back! Corporate has to do that and they will mail you a check in 7 to 10 days.! I said ‘WHAT?’ I said, do you read the front or back of your receipt? She said well, the front! I said so do I. I want to talk to the Manager! So the manager comes over; I explained everything to him, and he said, well, sir they should have told you about the policy when you got the item. I said, no one has ever told me about the check refund or restock fee when I bought items from computers to TVs from BEST BUY in the past. The only thing they ever discussed was the worthless extended warranty program. I’m never shopping in BEST BUY ever again, and if I’d been smart, I would have charged the whole thing on my credit card! Then I would have canceled the transaction. I told “Mr. Corporate” that had I done that, I would have gotten all my money back including their stupid fees! He didn’t say a word! I informed him that I was going to e-mail my friends and give them a heads-up on the store’s policy, as they don’t tell you about all the little caveats. So please pass this on. It may save your friends from having a bad experience of shopping at BEST BUY. It’s true! Read it for yourself!!Best Buy’s return policyCLICK ON THE BLUE LINKS ABOVE TO VERIFY! |
EVEN if this customer was “wrong,” he was right!
If your business can’t afford bad word-of-mouth, make sure all your policies are user-friendly and easily explained and supported, and that your people know how to handle situations like this better than this.
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www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US
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“The price of freedom is eternal vigilance!” [Thomas Jefferson]
