“I meant to tell y’all

 this sooner, but…”

     We all know where the road that’s paved with good intentions leads, but how often do we ignore the consequence of that destination when it comes to communication and leadership decision making?

     And contrary to current popular Presidential acclaim, effective and meaningful communication goes light years beyond being a dramatic orator. Orators are not leaders. They are merely one form of manager who dwells more on talking about intent than on getting things done.

     When what we mean to do is consistently not what ends up getting done, something is wrong. Either the equipment, systems, or personnel are not performing as expected or — more likely than not — we are doing a lousy job of leadership communicating.

     This is not to suggest that maintaining a productive communications balance is necessarily an easy task, but reality is that we only ever communicate too little, too much, or just enough . . . and too soon, too late, or right on time. The goal obviously needs to be to communicate just enough at the right time to ensure that the task at hand gets done the right way and on schedule.

     What’s the best way to determine the extent to which our communications are sufficient or insufficient, whether they are delivered in a timely enough fashion to minimize stress and maximize productivity? Ask. Too many people in leadership positions choose to feel they are somehow emasculated (effeminated?) by having to ask “underlings” for their judgements.

    “How’re we doing here?” is all it takes. Just by asking, and preferably in the middle of a statement, meeting, phone conversation, presentation, paragraph, webinar, seminar, or workshop, our how goes it check-ups give us useful opportunities to adjust our messages and/or pace in midstream, and usher in more productive action. 

     Even better: “What three things can I do to do a better job of communicating?” What makes this second question better? It asks for specific feedback, which is always more useful information to apply.

     Best of all steps for us to take, besides taking our communications pulse frequently, is to simply be thinking more about it every day. What does that take? I’ve know top business leaders who pasted “Communicate the right amount at the right time!” reminder signs over their desks, and smaller ones on their keyboards or edge of their monitors, on their phones, even their wristwatches. 

     When a business leader loses touch with being an effective communicator, she or he also loses touch with being an effective motivator. When that happens, people start looking for jobs elsewhere, and sales plummet.

     Those are pretty dire consequences compared to how simple it is to make a conscious choice to be a better leader by being more tuned-in to how and when we come across to others.

Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals! God Bless You! God Bless America, and God Bless our troops because “The price of freedom is eternal vigilance!” [Thomas Jefferson]  Make today a GREAT Day! 

How to write it and

where to send it!

Last night, some of the “unwritten rules” of news release structure and engagement were addressed http://bit.ly/aDKj4H . . . now here’re some basics on how to write a news release, and what to do with it.

     A good rule of thumb guide for your headline is to summarize the “hot spot” of the release in seven words or less and, whenever possible, include your business name in those seven words. Many professionals recommend starting your release with a brief, provocative question that gets a payoff in the text, or with a short summarizing quote that sets up the text.

     When quotes are used, include the source’s name, title and affiliation. ALWAYS (NO EXCEPTIONS) SPELL EVERY NAME, TITLE AND AFFILIATION EXACTLY CORRECT.

     Your first paragraph needs to deliver the meat of the whole release. It needs to answer the questions: Who? What? When? Where? Why? and How? Many times, a rushed editor who’s short on space or air time will just use the first paragraph. And even when the entire release is used, the first paragraph still must serve to “hook in” readers, viewers, listeners, visitors. 

     Give the first paragraph NEWSWORTHY SUBSTANCE and CLOUT.

     Use the balance of your release to support the heading and the first paragraph. Leave details like directions, address, related issues, and secondary points and quotes for the end. Don’t stray from the central message of the release, and don’t try to pack in too much information. Editors and writers discard and delete long rambling quotes and stories. If they want more, they’ll call you.

     Supplementing your release with a captioned photo (especially something unique or candid, which is far better than yearbook profile style) increases your media coverage odds substantially. (When there’s heavy news that day, and not enough room for the release, an editor may throw in a captioned photo. Some news coverage beats no news coverage!)

     Okay, the thing is done. Now what? After getting your media, customer, and supplier contact email and address lists out, my first recommendation (if you haven’t already done it) is to go to www.BizBrag.com and sign up. 24/7, you get a FREE online news release posting, and email distribution to the global, local, or specialized market emails you designate (including any media email addresses you plug in).

     Because BizBrag services are so ideal for do-it-yourselfers, it’s a great place to start and build with. After punching in your “profile,” you just type in your release and even add a photo if you like, then BizBrag dresses it up, puts it into their homepage news rotation and sends it out for you to whatever email addresses you select, giving your business a third party endorsement look. Upgrades are available but not required and I’m told the first 10,000 sign-ups get a super, fixed-for-lifetime discount. 

     Happy News Releasing! 

  Click Here to work with Hal!                       

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Why pay fees

if you have time

to nurture the

media and the

ability to sound

newsworthy?

     Here are some of the unwritten rules of the game that can help you gain media exposure.

     Right off the bat, realize that because news coverage is free, whatever you submit is subject to the trade-off of arbitrarily being discarded, deleted, completely re-written, misquoted, even twisted to set up a favorable impression of your biggest competitor!

     Be aware that many trade, professional, and small-time community publications will demand advertising space purchase before they’ll consider printing your release (or before they’ll consider mentioning you or your company, or noting key points from your release in another separate story).

     Start out by mentally putting yourself in the shoes of those who are likely to receive your news release: writers, editors, and publishers. None of these people are likely to be getting paid commeasurate with their training and experience. It is also 100% at their discretion as to whether anything you submit gets accepted.

     So they are interested in placing news releases that require minimal rewriting; the more time they have to devote to your release, the less likely it will get coverage. Each of the news channels these folks represent is probably stretched tight, highly budget-conscious, and perhaps even on the verge of shut-down.

     More than ever, media writers and editors need to justify giving up online attention, or print space, or broadcast time to news release coverage, and that translates to the fact that the news must be worthy. Thinly-disguised sales pitches get tossed.

     Besides being newsworthy, being professionally written with minimal editing needs, your release cannot be a one-time, stand-alone document. You need to establish an ongoing relationship and have media professionals recognize that your releases are part of a commitment to an ongoing series of releases — two or three a month usually accomplish that.

     Don’t expect any response to your first or second release. If you get some, great; you’re ahead of the game, but many editors and writers want to make sure you’re serious enough to stay around; they don’t like one-night-stand PR efforts.

     Your news doesn’t have to be earth-shattering. Try: community fund-raising participation or activity sponsorship; a new product or service offering or new application of an existing product or service; an employee promotion or accomplishment; a professional or industry association membership, stance, recognition or certification; an expansion, consolidation, partnership, alliance or affiliation; etc. 

     Personalize your cover note with every release you send out as much as possible: “I saw your story about local entrepreneurs last week in The Cape Gazette and thought you might be interested in the attached release about two area teachers who started a new educational services business just six miles from your office. Thank you for your time and consideration.”

     Include at the end of the 1.5 page double-spaced release mailed or hand-delivered to print and broadcast media, or your .75 page single-spaced release and photo emailed, a name and phone number and email address preceded by a small “Contact:” at the end of each release so the recipient knows how to follow up if there’s interest in knowing more. 

     Do not expect copies of anything that does manage to get coverage; it’s your responsibility to find it!

TOMORROW: How to write it and where to send it!

Click Here to work with Hal!

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“Break out the

tambourines,

Boss. It’s time

 to collaborate!”

Okay, ready? Take some deep breaths Here comes a long question:

Are you and your business standing quietly on the sidelines, like celery stalks in search of a Bloody Mary…while others in your building, block, town, county, state, region, profession, industry are taking action to improve community well-being?”

     Maybe your answer has to do with how you define community? So here’s a short question: How DO you define “community”?

     And while you’re beating your brains in trying to answer that, you may want also to consider how you and your business typically interact with other businesses and business owners within the community you ultimately define. I know this is getting mind-boggling, so here’s a little historic help from your friends:   

     First we had affiliates, then we had partnerships, next came alliances, and then –so no one would construe these deliberate arrangements as involving money transfers during economic times of question-ability– we gave rise to strategic alliances. Now, however, living in the age of social media (which we have slathered on top of a deeply troubling economy), we have all become collaborators.

DID YOU HUG YOUR COLLABORATOR TODAY?

    Actually, collaboration as you know is nothing new, but its prepon-derance in today’s txt msg literature brings to the surface a more cooperative spirit. Like it used to be “What have you done for me lately?” and then “What has your business done for me lately?” and now it’s “What has your business done for the community lately?” 

     Well, that kind of all comes full circle back to how you define “community.”

     Wherever your business is located — basement, garage, ware-house, office building, construction site, the cab of your truck, your hall closet — it comes packaged with a geographic community.

     Whatever type of business or profession you practice, it comes packaged with a business, industrial, trade or professional community.

     That means that you and your business have a responsibility to others around you besides your customers, employees and suppliers. Ah, but acceptance of that notion that doesn’t have to be burdensome if you pick and choose your community involvements carefully.

You and your business have a responsibility to others around you besides your customers, employees and suppliers.”

     Being a good business citizen doesn’t always have to mean undertaking charitable crusades, though that’s a wonderful thing when it’s possible. Actively standing up on behalf of those around you who can’t or won’t is itself an act of charity. And regardless of what it achieves, it inspires.

     When you can collaborate with other businesses, you can, for example, share marketing expenses and perhaps use the savings to afford to offer better customer discounts or higher employee bonuses, or both. When you can collaborate by sharing employee talents, it serves to broaden every one’s horizons and presents opportunities for enhanced customer service.

     Best of all, it need not cost a penny. And you thought you had no cause to celebrate? Break out the tambourines, Boss!

 Click Here to work with Hal             

Comment below or Hal@BusinessWorks.US Thanks for visiting. Go for your goals! God Bless You! Make it a GREAT Day! 

Only 16%

of Thirty Million

US Small Businesses 

Use Social Media!

     We have already recently heard that fewer than half of America’s 29.7 million small businesses actually have their own websites, and were astonished. When you’re clicking back and forth to your own and other sites all day, it’s incredulous to believe that everyone else is not. Well, now we have more fuel for the opportunity fires.

     Results of a poll http://bit.ly/bWvym3 commissioned by EMPLOYERS, a small business insurance company, was reported today in Angelique Rewers’ final edition of  The Corporate Communicator (rolling over next week into her new online publication, “BRILLIANCE … Rich, Smart and Happy” — Watch for it. Angelique is a sensational writer and online publisher!).

     The poll is a reality slap! 

     Bottom line: You thought the whole world was TWITTER and Facebook crazy and that any business worth their salt had to be heavily engaged in this explosive new media form with knock-’em-dead marketing messages and links galore. Not according to the 500 small business owners and managers surveyed:  the total number of small businesses using social media for marketing is hovering somewhere around a very unimpressive 16%.

     But what does this mean? First of all, consider the vast untapped market potential this information suggests. What a fantastic opportunity this awareness serves for those who focus their businesses on Internet marketing development, and on small business development and related services.

     Just consider the prospect pool. There are more businesses out there who need what you have than there are those who already have it, and clearly everyone will at some point down the road indeed have both feet in the websites and social media arenas.

     Now add to that mix those who already have websites and social media savvy. They either do or will soon need overhauls, updates, upgrades, revitalizations, and expanded, pizazzed-up, better-functioning services. Nowhere does this ratchet up service needs more profoundly than with content development (copywriting) because word content is king in the visual world of the Internet. [If you need help with this and you’ll pardon my brashness, you can find my rates and services at www.TWWsells.com]

     To top off the survey findings, the majority of small businesses leveraging social media are finding it effective, more than half those interviewed believe that having a social media presence is important, and nearly 60 % who do use it say it has provided value to their businesses. So, how much farther does the gauntlet need to be thrown down to you, for you to consider crossing the moat?

     What are you waiting for?

Comment below or Hal@BusinessWorks.US Thanks for visiting. Go for your goals! God Bless You! Make it a GREAT Day! 

Yes, “quirky” works.

Save that tablecloth!

     In between rocket-blasting stints with Madison Avenue’s two biggest and most successful ad agencies in history, I once worked as new business director and assistant to the chairman of a rather inconsequential yet highly profitable New York advertising firm. My boss was the number one guy out of three partners. The other two hung out and acted important. My boss was the one who made the sales and brought in the money.

     I never learned much from him except that it really is possible to be successful even when you have no obvious success traits or qualities, as long as you are a stupendous listener, and can be totally quirky. The old man had no redeeming characteristics to speak of but he was both quirky — accentuated by a cartoony voice and over-the-top animation that seemed to ooze incongruously out of his 3-piece suit — plus he was an outstanding listener.

     Three or four days a week, I found myself in the arguably envious position of getting fat by being his sidekick at exorbitantly expensive lunches he hosted at the best restaurants in Manhattan. He invited clients and prospective clients as guests. I was his Boy Friday but he actually encouraged me to talk up agency credentials and experience, setting the stage for his “pitch” at dessert time.

     What he had to say was always on target, but it came only after intensive listening, interspersed with squinty-eyed questions from over the tops of his reading glasses, and requests for examples and diagrams. He made copious notes with marker pens . . . on the tablecloth! 

     In between courses’, he would engage the help of a waiter or two to turn the table covering, drip spots and all, clockwise so he’d have clear writing space for each part of the meal. When lunch ended, he would tuck a $20 bill into the Maitre D’s hand and neatly fold the tablecloth up, tuck it under his arm as he did all the handshake/smile stuff and head for a cab that I would have waiting at the curb.

     When we got back to the office, his secretary would unfold the tablecloth, tack it on the wall over her workspace and type out everything he had written, rising periodically to turn the cloth and re-tack it (lots of pinholes in the wall!). She would enlist one of the designers to recreate any diagrams. The Boss would prioritize items on her draft and identify them as Objectives or Strategies or Tactics the have a final version typed up.

     The typed copy was distributed to all who had any experience with or interest in the business being courted, followed by a meeting, and a summary returned to the lunch guest reiterating the key points, tying them of course to sales points. Often this document became the “working bible” for developing the advertising for an existing client for a full year or more, and often it won new clients.      

     Should we all run out and start writing on tablecloths? Maybe, but the point is that whatever you do to be better at running your business doesn’t have to be something that’s considered “normal” by others, and you need not worry or care about what others say if the system works for you. Someone else I worked for routinely cell phone called his desk from the golf course to leave himself message reminders of sales prospect conversations he would follow up on the next day.

“Quirky” Works.  

Comment below or Hal@BusinessWorks.US Thanks for visiting. Go for your goals! God Bless You! Make it a GREAT Day! 

The Cyberspace

World Bank 

is saving our

beat old posts

for just the

right occasion! 

     Maybe it’s too late to count ourselves out of the award-running for the World Cup of Stupid Internet Comments, considering how dumb that snippy-snappy email or website post was that we angrily tossed off a couple of years back when we were more irate and quick trigger-fingered . . . but we don’t have to have it start an avalanche.

     Remember that comment we posted on some website way back when? You know the one. It went something like:  

“If you knew even the first thing about business, you dumb geek, you’d get out of that garage of yours and get a real job while you return to the college you dropped out of, and furthermore, Billy Gates, if you think I would ever consider hiring you to even sweep my floors you’re sadly mistaken. You’ll never succeed unless you can stop dreaming and finish your education!”

     Like an elephant, Cyberspace never forgets. The comments we make today on mover and shaker sites like Twitter, Facebook, LinkedIn, BizBrag, Salesblogcast, iSALESMAN, Google, PoorIrishman, TBDConsulting and InterlakenInn are being watched and talked about. But so are the posts we put on downscale, disreputable sites like those commandeered by network media, incompetent government agencies, and porn purveyors — where what we have to say is given no more credibility than what’s said by the hosts.

     Almost all of what we have to say today that has any substance to it, carries with it the promise of coming back to haunt us (if not bite us in our respective butts) ten or twenty years down the road.

     Never before in history have we the people subjected our innermost thoughts and most volatile expressions to such states of accessible public permanence. Today’s passing thought will not land in a ribbon-tied bundle of letters socked away in a shoebox on some closet shelf or in some attic trunk waiting for discovery by distant generations.

     When we hit that email “Send” click, or website “Post” button, we are literally donating our private thoughts and feelings to eternal public scrutiny. It’s taking some time for this to sink in, but the reality of it is striking. Where else in history did people set themselves up to make scathing, heat-of-the-moment remarks only to have them be dissected and subjected to overkill, out-of-context evaluation 24 hours a day, every day for lifetimes beyond their own?

     The trick here is to:  

A) Think before we click  

B) Realize that anything we say, can and will be used against us in a court of public opinion (and having the right to an attorney won’t make a hill of beans difference!) 

C) Trash our computers and never look back! 

D) Overwhelm all of our friends and followers with a tsunami of upbeat messages that even our severest critics can’t help but cry tears of joy at our transformations. (“Kill ’em with kindness!” me mother usedta say.)

So, uh, before you comment below . . .                                                                             

Comment below or Hal@BusinessWorks.US Thanks for visiting. Go for your goals! God Bless You! Make it a GREAT Day! 

“Go West, young man!

Then South, then East,

then North, then West

again, then . . .”

You may think you’re a creature of habit and that you have your daily routines to follow, but as truth will have it, you consciously or unconsciously reinvent little pieces of yourself every day by choosing the clothes you wear and the foods you eat, the ideas you think about, and even the people you choose to smile or snarl at.

So, you’re already on the path of reconstruction. How about re-visiting the parts of you and your business that are most exposed to others, and decide if those parts are really holding their own, or if maybe it’s time to consider reinventing yourself . . . or your storefront, or your website, or your business name, or your logo, or branding identity, or lineup of services you offer, or the ways you communicate your business message to the the outside world?

I learned that most successful entrepreneurs, and particularly those with service-oriented businesses — whether run from a garage, a kitchen, a fancy office, a warehouse, or the back of a truck — are those who work at staying flexible and at communicating that flexibility to their investors, employees, and customers with the frequency of a Twitter Tweet.

In applying that thinking over the years, I changed the name and identity of my business many times to best fit changing operational logistics and market dynamics. When I left the NY ad agency life for NJ college professorship and was still restlessly seeking a more entrepreneurial existence, I went into business to compete with the college that I believed was too invested in status quo curricula, and I started UNcollege.

As more businesses sent participants to the nontraditional instructional programs UNcollege provided, I switched gears to become Management Training Center. When the recession wiped out business training budgets, I segmented the training programs and took them onto the air waves with my own daily radio show, BusinessWorks On The Air, then into editing Business Talk magazine, as I folded Management Training Center into BusinessWorks.

The media exposure drove more business startups and revitalization consulting and marketing projects my way and BusinessWorks  evolved to specialize in healthcare practice development work. I wrote and published two well-received “doctor” books and opened HealthCareWorks.

As my writing turned more literary, and then more marketing focused, I closed down BusinessWorks and HealthCareWorks and opened my four year-old business, TheWriterWorks.com, LLC. which hosts this blog site and www.BusinessWorks.US and within a week will add a third site while participating as partner in two other upcoming online ventures. I now write business websites, ads, news releases, articles, and books . . . and specialize in reviving struggling organizations with customized ENTREPRENEURIAL LEADERSHIP consulting services that get results!

None of this is job-hopping, or suggesting of insecurity or fly-by-night businesses. It is the layering on of ongoing knowledge pursuits with fresh, new-look entities — each providing better, more targeted services than the last.

Has it been easy? No. Worth it? Yes. Exciting? Yes. Challenging? Yes. Has it cost client relationships? No; it’s called: “Stay in touch!” Has it cost reputation? No; I’m still me and I still deliver overkill value. Has it opened more doors? Yes.

Reinventing what you do is a reasonable risk because it’s not changing what you do; it’s changing the ways you communicate what you do to better apply your services to take advantage of market need opportunities. Scared? Stay as you are. Bored? Reinvent yourself by challenging the business you currently run to be as spirited as the business you once started.

# # #

Hal@Businessworks.US  931.854.0474

Open  Minds  Open  Doors

Many thanks for your visit and God Bless You.

Make today a GREAT day for someone!

THANKS FOR

STOPPING BY!

I Hope you’ll take advantage of my blog post archives (scrolling or search window topics) while I take a blog-breather today and tomorrow.

I’ll be back Monday (4/5) with a special 2-part series for business owners and entrepreneurs on how to adjust your thinking Monday night to start making more money Tuesday morning.

Please join me. I look forward to seeing you then. Best as always – Hal

~~~~~~~~~ Visit Hal’s Recent Guest Blog Posts ~~~~~~~~~

“SHOW ME THE MONEY!” @ http://bit.ly/c7AdQB ; “Don’t Give Away The Store” @ http://bit.ly/b4HumK ; “What Sport Is Your Sales Pitch?” @ http://bit.ly/9cy9xX ; “Every Sales Pro A Small Business Owner” @ http://bit.ly/7K0s4a ; “The SALES Snow Job” @ http://bit.ly/bYHmXx ; “Got A Sick Website?” @ http://bit.ly/6iYe6g ;  “Leadership Puzzles” @ http://tinyurl.com/yfsczbk ; “What’s Your T-Shirt Say?” and “Are You Selling or Juggling Seagulls?”@ http://bit.ly/7K0s4a   

Comment below or Hal@BusinessWorks.US Thanks for visiting. Go for your goals! God Bless You! Make it a GREAT Day! Blog via RSS feed or $1/mo Kindle. GRANDPARENT Gift? http://bit.ly/3nDlGF

This is not the time

to back off your 

marketing plan!

     Three times in recent weeks I have firsthand experienced business owners running scared from the economic crunch, straight into the debris left by salesquakes that erupted because each decided they were too afraid to carry out their marketing plans.

     If you don’t think that’s remarkable, try this on for size: all three had already paid 90-100% of the associated expenses to activate the marketing programs that they had planned. Something is clearly wrong here. Fear of failure? Fear of success? Fear of competition? Fear of more government regulation? Fear of being out of step with the marketplace? Fear of the words and images they were about to use?

You live in the wilderness, and routinely hunt for food for your family. The deer you’ve been tracking all day is now ten yards ahead frozen in place, do you load your gun and then turn around, unload it, and walk away?

Do you say, “Oh, I guess I wasn’t really interested in hunting anyway,” or “Our food supply can hold out ’til next week,” or “Gee, I can’t just shoot it because it’s not running,” or “What if I miss?” or “How would I ever get the thing back to the truck?” or “I should probably wait because one more after this and I could end up exceeding the limit,” or . . . 

     When I asked each of the three what made them pull up short of triggering programs they had already paid for, the answers I heard back were just as ridiculous as the hunter example. You would not believe the credibility each attempted to put behind the excuses they offered.

     It would have been like the hunter deciding to sit and take the whole gun apart to make sure all the pieces were clean and properly connected before resuming the pursuit, by which time the deer would obviously be six counties away.

     This is not the time to back off your marketing plan.

     You’ve come this far. You’ve put together the best program you can, and engaged the best help you can afford. Don’t start to question yourself and your efforts and Monday morning quarterback your decisions! Your instincts are what got you here in the first place. Trust them.

     What’s the worst that can happen if the plan fails? What’s the worst that can happen if you do no marketing? What’s the worst that can happen if you don’t find another deer before your food supply runs out?

     Roll up your sleeves and get in the game! This is what entrepreneuring is all about. Stop choosing to fret and start choosing to take action. You’ll get to your destination. Enjoy the journey.  

Comment below or Hal@BusinessWorks.US Thanks for visiting. Go for your goals! God Bless You! Make it a GREAT Day! Blog via RSS feed or $1/mo Kindle. GRANDPARENT Gift? http://bit.ly/3nDlGF