When the going

gets tough,

many Realtors grasp

at straws!

     A post on yesterday’s edition of the vibrant and proactive leading newsletter for Realtor professionals, the ActiveRain Daily Drop was entitled “How To Brand Yourself an Expert and Build a Six-Figure Real Estate Business.” The heading alone represents much of what is  wrong with many Realtors today who seek to quick-fix instead of innovate.

     And the guts of the article drag us deeper into a state of malaise.

     First of all, the posted article was nothing more than a thinly-veiled sales pitch to urge our nation’s poor beaten-upon real estate agents and brokers to rise from the rubble of a collapsed housing market by signing up for and attending a “virtual class” starring a TV “Apprentice show winner.”

    Though favored by Donald Trump himself, this winner may indeed have the “commanding knowledge of investment real estate” that the article proclaims, but my best guess is that this individual doesn’t know any more than anyone else who has ever bought, sold, or brokered real estate.

     Clearly, the enrollment spiel is clueless about branding. Those who understand branding know that you can’t “brand yourself an expert.”

     Branding is all about earning a reputation for authenticity. Self-aggrandizement hardly captures that flavor of genuineness.

     Being viewed and respected as an “expert” is something that comes from others, not from yourself.

     Granted that real estate as a business may host a fair share of egocentric types, but offering self-declarations of expertise is not a practice that most people find to be particularly endearing . . . certainly not property buyers and sellers who I’m quite sure prefer humility and low-profile sales attitudes. Assertiveness does not require aggressiveness. 

     Oh, the fantasy TV show winner also apparently has a book for sale (tell me you’re surprised!) which would seem likely to be implausibly unrealistic if it cornerstones the thinking that what sells best — and makes the most money — is for Realtors to (as my father used to warn against) “toot their own horns.”

     If you’re in real estate sales, and you’ve been fighting to survive this sucky economy, the last thing you need to do is follow some self-serving, self-proclaimed expert into the arena of thinking that you can do the same thing and make untold fortunes. All you’ll make are enemies, and enemies don’t help you make sales.  

     Those who succeed at making a living in real estate sales are those who recognize and appreciate the opportunities they hold in their hands to make a difference in this life by nurturing their matchmaking abilities. They are catalysts of change. Realtors are the entrepreneurial leaders of American small business precisely because they DON’T run around telling everyone how great they are.

     They let their people talents, and their communication and organizational skills speak for themselves. Satisfied clients who brand these real estate pros as experts will advance their reputations light years beyond the kinds of competitors who beat their chests, shout their names from the rooftops, and sign up for quick-fix seminars run by questionably-qualified people seeking to sell books!

Thanks for visiting. Go for your goals! God Bless You! God Bless America, and God Bless Our Troops (“The price of freedom is eternal vigilance!”- Thomas Jefferson)  Make today a GREAT day for someone!

     It used to be that the only shovelfuls of you-know-what that hit the proverbial fan were flung at us relentlessly from our TV screens. And still we need only watch about 6 seconds worth of any network news broadcast (and how amazing these have not yet come to be called opinion broadcasts) to know that this bull you-know-what stuff is still spewing (splattering? Ugh!) forth about every other tick of the clock.

     So TV-after-Sesame-Street actually has some value. It taught us boredom. It taught us all how to not step in you-know-what. (Curiously, though, some who make it big are said to have stepped there. Hmmm. Go figure.)

     And then along comes the Internet: a truly remarkable and revolutionizing challenge to our senses. Compared to TV, which puts it right out there, the Internet rolls it all up in clandestine little balls and tucks it neatly into our pockets, between the sheets, into  overhead compartments, and under our tongues (well, okay, the tongue thing is pretty disgusting, even after being ordered to eat you-know-what!)  

     We have mastered TV you-know-what, but we’re being tricked everyday by the Internet versions. Can you forever avoid opening a spam email? Isn’t there always that one-time appearance of an old lover’s name in the FROM column, just enough to trigger-finger that mouse of yours into a giant porno pop-up that blazes your trail for 6 months of Pfizer Viagra email you-know-what?

     How about all the websites that start you out with a free ebook download – a terrific 7-Step Action Plan for boosting sales and winning 635 new customers by 9am tomorrow — that takes up two whole paragraphs buried in 19 pages of splendorous full-color you-know-what sales spiels.

     And what else could this innocent little download website possibly be selling except (Aha!) replacement color print cartridges that you just dried up in exchange for your email address that now entitles you to 476 exciting new junk emails a week for life. TV was never like this.

     With TV, you change the channel. With the Internet, one slipup, and a little hourglass guy jumps in your face and freezes your screen to the point where you either heave the whole pile of hi-tech you-know-what out the window, or you start banging on your 15 year-old neighbor’s door to see if you can pry the iPod loose long enough to enlist some hourglass killing skills at a hundred bucks an hour. AW, YOU-KNOW-WHAT!  

     Well, here you are, a respected (let’s hope) business owner. You’ve worked your butt off to get where you are and build your business, working nights and weekends. Your geeky brother-in-law works four-day weeks out of his bedroom closet in his pajamas selling search engine optimization services online and makes twice as much as you.

     No you-know-what! That you-know-what head?

     TV taught us to relax and let down our guards because all of it is no-brainer you-know-what. The Internet has forced us to arm ourselves, and be forever on the alert to keep our businesses out of the deep hmmm-hmmm-hmmm. Internet business buyers beware!

 Comment below or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You! God Bless America, and God Bless Our Troops “The price of freedom is eternal vigilance!” [Thomas Jefferson]  Make today a GREAT Day!

     The best business consultants, advisors, coaches, trainers, and counselors base their fees on what they’re able to accomplish, not on how great they tell you it’s going to be.

 YOU’RE PAYING TOO MUCH IF:  

1)  You’re paying ongoing fees and can’t see any ongoing results.

2)  You’re paying any kind of “retainer” fee, and you’re not sure of what it is that you’re “retaining.” 

3)  You’re paying for dead-end training, coaching, or counseling support that assures you of new and improved leadership/team-work . . . or communications, or customer relations, or sales . . . but that doesn’t produce noticeable change in 21 days, and that doesn’t then keep it going with meaningful, targeted, personal follow-up long after scheduled sessions are completed.

4)  You’re paying for outside services that continuously blame your inside services for stalling/blocking/obstructing/interfering or foot-dragging and/or lack of commitment.

5)  You’re paying for professional expertise exclusively because of long-term relationships and because that individual or group has maintained all your records for a long time. Would you not go to a medical or legal or financial expert you know has the ability to heal you just because your present advisor was hired by your father (or grandfather) and has your complete history in his files?  

6)  You get billed for every breath taken on your behalf. Outside experts unwilling to invest a little extra time and effort on your behalf as an expression of their customer / client relationship management are not worth the invoice postage or email review time. They are easily (and happily) replaced.

     There are a gazillion qualified groups and individuals out there who will deliver ongoing attention and ongoing results. In case you think you haven’t enough time to go shopping for the kinds of outside experts who breed authenticity, consider how much money you’ve been (or are presently) wasting  by not finding more honorable replacements.

     Even hiring someone else to shop for you – with your criteria of course – will probably still end up being a financially-smarter and more performance-rewarding move than avoiding the issue.

     The hardest thing any of us have to do in life – and consequently the hardest thing any business owner or manager has also to do – is to let go.

     Letting go of anything that we own, command, raise, invent, enhance, fix, inherit, create, design, develop, build, or even just think about, is like giving up a piece of our existence. How big of a piece determines the amount of anguish and reluctance and hesitation and whining and complaining that is sure to surface.

     And you’ve already been around long enough to realize that the total of all the upset added together multiplies according to how much time, money, and effort has been invested. So, the time to act is now. Clean house. Find experts who are willing to roll up their sleeves and work with you, who will act like partners, not leeches.   

# # #

Your FREE subscription: Posts RSS Feed

Hal@Businessworks.US or 302.933.0116

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

You’re out of customers. You’re out of money. But you’re not out of guts. So go get your glove and get back in the game. There’s been a lot of moaning and groaning lately from business owners who sound like they’re looking for reasons to throw in the towel. There is no reason to throw in anything unless you choose to quit! It’s a choice! 

Take it on the chin and move on if that’s what you really want. Better yet, show some of the gumption you had when you started your business. Remember that day? week? year? Were you a tiger or what? You wouldn’t even listen to people who told you to forget it, right? Why? Because you believed in yourself and your ideas. Because you knew in your heart you could make things work. 

Where did that go? POOF! You somehow chose to let it go. Your conscious or unconscious mind made a decision that the challenge was greater than you wanted to handle. Is it? Do you really want to chuck it all or have you just been looking for an excuse to pack it in and stop living on the edge. Maybe get a fastfood or convenience store job? (or worse, work for the government!)  

That doesn’t sound like the you that brought your life to this point. You were never a quitter. Why now? Because the economy sucks? Because the competition is too cutthroat? Because your neighbor seems happier working 9-5 for a big company and having weekends off?  

So things didn’t turn out the way you had hoped. Do they ever? For ANYbody? Maybe you’ve been pretending the grass is greener on the other side of the fence because you don’t know what your neighbor’s life is really like, and you’ve just been building up this big make-believe image of it and trying to measure your own life against it? 

Can we measure our lives against others? Really? Maybe what’s needed is to measure our lives against ourselves and realize that nothing is too great for us to accomplish when we put our minds to it. Maybe we need simply to remind ourselves that, hey, we really DO have what it takes to turn things around, and start using all that whining energy to get things done. 

Whadda you think? Is this just imagining? Are you ready to decide about the rest of your life in favor of you! Are you rolling up your sleeves as you read this? Good. Go for it! You can do it. You can make a difference with your life in this world. Do it now.     

Comment below or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You! God Bless America, and God Bless Our Troops “The price of freedom is eternal vigilance!” [Thomas Jefferson]  Make today a GREAT Day!

“THANK YOU

FOR YOUR SERVICE

TO OUR COUNTRY!”

Sounding Important

Counts For Nothing!

     Yes, even in this “knee-deep-in-muck” economy, when smart people are being more innovative and more customer conscious, there are still pompous idiots floating around the business world with no backs to pat except their own. One would think that at least a sliver of reality might have set in, but there they go, parading by in all their ornamental pomp and ceremonial circumstance: The EGOpreneurs.

     Know any?

     Maybe I’m just imagining things when I check out an online business profile and read about how many years of great experience will come to play when a needy (and the suggestion is, incompetent) business owner is smart enough to engage this person’s consulting services instead of (the only suggested alternative) floundering around on her or his own.

     The consultant of course chooses to completely disregard that Mr. or Ms. Business Owner just happened to have succeeded at bringing his or her business this far to start with. But that’s not important if you’re smart enough to hire this guy because Mr. Egopreneur Consultant here has worked with some of the biggest name companies in existence. Aren’t you impressed?

     Hey, “20+ years” of being a “revenue generation strategist”  is nothing to sneeze at. (He figures out ways to make money; it’s not likely he knows anything about how to implement the strategies but, well, he figures that’s what you’re good for.) Besides, you might want to give Wonder Boy some slack because he’s so highly trained to fit your needs.

     The exampleI cite boasts of degrees in religion and political science (oh, and a minor in anthropology). Hard to imagine anyone not succeeding with that combination. I mean first you can rip people off, and then pray for them when you dig up their bones in a few years. C’mon, relevance and track-record are what count. As the old sports agent movie made famous: “Show me the money!”

     Yes, I have preached long and hard to business owners and sales professionals that you only get one chance at a first impression. The point though is that the best impression anyone can make is the one that doesn’t TRY to make an impression. Proven performance speaks louder than words.

     AUTHENTICITY is the word that comes to mind . . . along with: GENUINENESS (skipping the BS). TRANSPARENCY (no hidden agendas; you see what you get). EMPATHY (putting oneself in another’s shoes). REALITY (not living in or talking incessantly about past or future fantasylands). FLEXIBILITY (being ready and able to avoid expectations and go with the flow).

     These six important qualities are the intangibles that define the difference between success and failure, and that point up the separation between people you choose to do business with over people you choose not to do business with. Use all six to weigh the conviction of your involvement with others.

     If you want to make a difference with your business, in other’s lives and your own, steer clear of EGOpreneurs. They give entrepreneurs a bad name, and all their talking counts for nothing.

Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals! God Bless You!

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT Day for someone!

AIN’T NOBODY

WRITES

NOTHIN’ NO MORE!

     For those of you out there who can still actually write with a pen and paper, consider yourself in possession of a unique skill (even if your handwriting resembles the scrawl of your favorite nearby brain surgeon, or your neighbor’s cocker spaniel . . . probably can’t tell them apart! Uh, the writing).

     And you can be assured your handwriting is a skill that’s underused, especially if you own or manage a business or are in professional sales. I lump those entrepreneurial and sales careers together because if you own 0r manage a business, you sell. And if you’re in sales, you own or manage a business.

     So here’s the thing: AIN’T NOBODY WRITES NOTHIN’ NO MORE.

     Don’t believe me? Just look around and what do you see? PCs, Laptops, Cellphones, BlackBerries, Strawberries (Oh, sorry). You really have to search to find a pencil behind some one’s ear anymore, and fountain pens? That’s like discovering a pygmy tribe living in midtown Manhattan.

     Think about the times in your life when you’ve seen business people step up and do something unique, something different for their business or their customers or their employees or their suppliers, and you think to yourself: Self! That’s an idea I wish I had though of first because no one else is doing it.

     Well, here you go — a great new, FREE idea for you that I GUARANTEEwill make you stand out from your competition, regardless of whether you’re a farmer, a rocket scientist, a realtor, a proctologist (okay, well maybe not a proctologist), a website designer, an undertaker or wedding planner, an accountant, a lawyer (though I don’t distinguish much between a lawyer and a proctologist), a retailer . . . you get the idea.

     Dig out that old pen you forgot about; find some nice (unlined) notepaper that’s been collecting dust in the back of your desk drawer. Practice a few freehand swirls of ink on your local newspaper, which is not much good for anything else these days, and get ready to fire off some genuinely appreciative notes to present and past customers/clients/patients who have been particularly supportive of you or who are especially interested in you and/or your business products and services.

     You will get more attention and more mileage out of 100 personal handwritten notes, than you will out of 500 emails or 1000 text messages, or 5000 Tweets. I won’t even bother to waste your time with a visit to the dim prospects offered by US Postal Service incompetence no matter how great you think your direct mail campaign is.

     Do I guarantee these numbers? Of course not. But I absolutely guarantee — given the exact same message — a handwritten, personalized, hand-addressed and hand-stamped note will outperform all the solicitation glut that’s pouring out of our computerized lives. All you have to do is think of what to say, then say it in your own scribble. Oh, and Hallmark cards don’t do it either. Their commercials make you cry maybe, but their words are not your words, and they are machine-printed.

     Besides that no one else in your marketplace is doing it, what makes this idea so outstanding? People like real. Spill on the ink and it will smear. If your writing is great, great! If it’s crummy, great: what other messages do your customers actually work at trying to read? Say what you think. Say what you feel. Keep it short and sweet. But DO it. I promise you’ll be amazed at the responses you get!   

 Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals! God Bless You! God Bless America, and God Bless our troops “The price of freedom is eternal vigilance!” [Thomas Jefferson]  Make today a GREAT Day!

How to bypass

banishment

to the social media

basement of

business blunderers…

     Don’t let the hype-artists intimidate you into thinking there are some kind of magical secrets you need to know in order to make social media work for your business. Sorry for the sprinkling of reality, but the “magical” part is simply common sense, and the “secrets” are nothing more than common courtesies. 

     There is just the first name of the thing to be tended to: Social.

     If Twitter and Facebook and YouTube and the others were intended to be all about business, they would have been called business media. But, Aha! They are social media, which means that if you choose to bring your business to a social gathering spot, you’d better be willing to lighten up and socialize.

     If you instead insist on being a pushy, boorish business type (even if your comments are entertaining), you can count on being left standing in some damp, dark, obscure corner looking forlornly at all those who are having fun bippity-bopping around. You won’t just be feeling left out, by the way, you’ll actually be getting deleted, disconnected, and blocked by the socializers. (Now there’s a concept!)

     Imagine! People hooking up and chatting with one another for the sake of hooking up and chatting? Now that’s not to suggest that all the millions of business-minded, entrepreneurial folks out there cannot go to the party, and cannot talk business. But — like handing out business cards at a wedding — you’ll go further with your pursuits if you focus on being discreet.

     Realize that the vast majority of social media users (“followers” and “friends”) are actively engaged for personal gain and well-being, to look and feel important, and to chit-chat freely with friends, family, acquaintances, and complete strangers in the mad rush of what we have come to call life in our ever-less-personalized, busy, instant communications hi-tech age.

     In other words, if you’re going to go on or into any of these social networks, attempting to hawk your wares or services, you need to remember that you’re a guest at the party that’s catering to friendships, acquaintances, and life issues. If you overlook basic courtesies and fail to indulge in some friendly banter because you’re so focused on selling, you will be banished to the basement of business blunderers!

     And, it is that — first and foremost — that business moguls must remember: Always thank your host and hostess or, in this case, those who mention you, who connect with you, who introduce and applaud you, and even those who disagree with you. Don’t pass up any chance to express your appreciation and gratitude to others by name.

     Start out timid. Brash crashers are viewed the same in social media as they are at a real party. If you stick to an agenda of being discreet, polite, friendly, and caring, fellow followers and friends may even outright welcome your sales spiels . . . especially when what you have to say changes frequently and gives others pause to think about, laugh at (be careful here!), or learn from.

     Best to stay clear of the same topics you are generally best to stay clear of at a real party — religion, politics, family laundry, and sex (not necessarily in that order). Remember the alternative: basement banishment is not typically a pleasant experience.  

 Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals! God Bless You! God Bless America, and God Bless our troops “The price of freedom is eternal vigilance!” [Thomas Jefferson]  Make today a GREAT Day!

The farther apart we go,

 the closer we need

to be.

     As time and technology continue to stretch the great divide they’ve created between human beings . . . and personal relationships become less personal . . . the importance of common sense and common courtesy rises to the surface with more pronounced impact than ever before.

     The HR and sales management rule of thumb, “Praise in public and criticize in private” has — for example — no less common sense meaning now, with increased communication reliance on emails and text messages, than it did in the days when every encounter was a personal face-to-face experience. In fact, the integrity of that “Praise and Criticize” guideline is even more important today.

     Why is that? Because today, we rely more on short, concise, written notes, and every communication is traceable. When someone is praised by email for exceptional performance, everyone in the ranks should get a Cc. When someone is criticized, and Bcc’s are flying around, poor judgement is being exercised, and hidden agendas overwhelm integrity.

     If you run your business on a need-to-know basis, and that works for you, then stick to that and don’t entertain exceptions. If you have a broader interpretation of management transparency and practice across-the-boards openness with all your people, and that works for you, don’t drift into occasional closed door sessions or transmissions. Consistency is what builds business success because it’s what fosters customer, employee and supplier loyalty.

     Customers, employees and suppliers all like to know where they stand. They appreciate business policies, procedures, and approaches that are predictable, and that — even if they disagree with them — they can be assured of no surprises!

     Common courtesy of course is most evident with every exchange, in writing and electronic transmission, in person and on the phone. It is so evident because it is so simple, takes so little effort, but works wonders for every recipient: “Please” and “Thank you!” may sound like dumb old customs to some in this day and age, but nothing else has ever risen in all of history that accomplish more than those three words. [And at-home applications are as important as on-the-job.]

     People are hired and fired, sold and unsold, respected and disrespected by the subjective measures of others as to the genuineness with which these three words are expressed, and if, in fact, they are expressed at all. Those who let “Please” and “Thank you!” flow freely (yes, even when the waitress puts your silverware down or pours you a glass of water, even when a delivery person brings you something you don’t want!) are the people who spread positive attitudes and who will achieve the most success.

     No need to take my word for it. Simply observe those words in emails, hear them in person and on the phone and — assuming they’re delivered with some sense of authenticity — judge for yourself what your impressions are of the person using these expressions of courtesy vs. those you observe and hear who don’t. It’s your call. Thank you for your consideration! 

 Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals! God Bless You! God Bless America, and God Bless our troops “The price of freedom is eternal vigilance!” [Thomas Jefferson]  Make today a GREAT Day!

Shhhh… it’s Quiet

Authenticity.

     Charging onto the battlefield on horseback with swords swishing and guns blazing is the Hollywoodized image many have when the word “Leadership” is mentioned. Of course many others draw from contemporary examples of visualizing a lecturing orator telling all how great things are and will soon be.

     But truly effective leaders are not bursting into battle, or on front page stages or the 11 o’clock news. Because they’re quiet.

     The greatest business and healthcare and educational leaders I have known, and I’ve had the privilege of knowing many, have been quiet leaders. They universally avoid shouting, bullying, pushing, complaining, intimidating, prodding, game-playing, undermining, and hidden agendas in favor of what I call 3-D Leadership.

3-D Leaders DESIGN, DEVELOP,

AND DELIVER.

     Strong leaders invest themselves in preventive maintenance, in defusing and sidestepping the nonproductive contentiousness of those who would draw lines in the sand at every opportunity. Yet most, it seems to me, as they “walk” Teddy Roosevelt “softly” also follow his philosophy and “carry a big stick”. . . not unlike Thomas Jefferson’s quest for “eternal vigilance” noted at the close of my blog posts, or Henry David Thoreau’s motto to “Be forever on the alert.”

     Leaders who practice 3-D Leadership are women and men (and yes, some special children) who are consistently tuned in to getting the task at hand done while staying alert to what’s behind the door, around the corner and up the road vs. dwelling on issues that have gone by the boards, or on promising to deliver undeliverables.

     3-D Leaders influence, inspire, and motivate others by demonstrating . . . by setting examples and sharing knowledge and experiences. They communicate clearly. They know just the right amount of information to offer and absorb at just the right times vs. too much or too little too soon or too late.

     To be a DESIGN/DEVELOP/DELIVER-focused leader requires a large and rare repertoire of skills, talents, instincts, values, belief systems, and human qualities that all add up to authenticity. Leaders who put authenticity first in their own lives and in their affiliations are those who exude transparency. There is nothing to hide.

     These are people who are true to themselves and instinctively seek the positive and the good in others. They thrive in 3-D opportunity environments. It’s invigorating to be one, though few who are, I believe, tend to realize they are. It’s invigorating to follow one. And this I know because I have been fortunate enough to have followed a few.

     If you seek to achieve the ends I’ve described, I can only applaud your ambitions, wish you great open mindedness, and suggest you start by being true to yourself as much of the time as possible with every passing hour in your life. When you get there, call me and let’s do lunch.

Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals!

God Bless You! God Bless America, and God Bless our troops 

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!