Archive for the 'Reputation' Category

Jan 27 2010

Are You Growing Your Business Or Killing It?

Are You A Cereal Entrepreneur

                                                  

Or A Serial Entrepreneur?

                                                                       
Special thanks to Doyle Slayton at www.XOOMBI.com for the inspiration   

                                                                                                                                          

In case no one’s put their hand on your shoulder and whispered in your ear for awhile: Psssssst! Life (even business life) isn’t about being a serial killer no matter what you do with, for, or to yourself!

     Think you could name a few prominent athletes, a few Hollywood types, a few businesspeople (maybe even a cousin?) who’ve overplayed their killer instincts and thinking they could do whatever they wanted — whenever and wherever they wanted — to the point of crashing their lives into a wall? Daily news reports will help joggle your brain.

     Serial Entrepreneurs are no different. They charge from one venture to another with nothing in the cross-hairs of their sites but dollar signs. And they simply don’t succeed in life. Thankfully, these profiles are not the majority.

     Unfortunately though, when economic times are tough, there’s a mad rush into the marketplace from those who’ve been cut out or cut back at work to think the grass looks greener on the work-from-home side of the fence and they will typically hurry into a venture they’ve convinced themselves looks promising and plunk their savings into a startup.

     Most of these gold-rush fever serial types will end up making their situations worse than when they started. Why? Because growing and running a business is physically, mentally, financially, and emotionally exhausting. It’s a total brain drain (not to mention the slimming of your wallet).

     I wouldn’t trade it for the world, but I’ve learned as most do, the hard way.

     Fortunately, most entrepreneurs act instinctively on their burning desires to achieve something of consequence with the ideas they usher into the marketplace. Getting rich on an idea is not the reason for the pursuit. Making a difference is what counts. Making something happen. 

     If you’ve been fortunate to have inherited entrepreneurial traits, or have learned them from experience, a friend or family member, or through a legitimate hands-on training or academic environment, Bless You! Why?

     Because YOU are one of the people destined to make a difference in both the world and in this economy. YOU are one of the people most likely to build your idea to the point of creating new jobs. And YOU are one of the people who will lead your followers to achieve.

     How can you tell if you’re cereal material or serial material? Do you like to taste a little bit of everything? Experience a lot of different business flavors? Are you challenged by that? Do you thrive on taking an idea and seeing it all the way through to the end?

     Or are you just out to make one quick killing after another? If you answered yes to the last question, be honest in asking yourself if you have a track-record of being realistic.   

# # #

Hal@BUSINESSWORKS.US 

Thanks for visiting. Go for your goals! God Bless You!

Make today a GREAT day for someone! 

No responses yet

Jan 26 2010

COMMUNICATING WITH QUESTIONS

What Kinds of Answers

                                       

Do You Give?

                                                                                          

     I once had a boss who answered every question with a question. It became so predictable, I hardly ever asked him something without having all the backup information ready … I guess he was more savvy than I first imagined; and I learned from the annoyance factor alone.

     I had another boss who spouted out “Yes” or “No” (mostly “No”) as a response to everything asked of her. And if you tried to ask an open-ended question, she would tell you to rephrase the inquiry for a “Yes” or “No” response! Except for gaining some insight on the management style of a control freak, I never learned much of anything from her.

    When you answer some one’s question, do you elaborate on your thinking? By sharing your rationale, are you cultivating leadership or teamwork? Does this way of dealing with others take more time and effort? Absolutely. Is it worth it? Only you can say.

     The bottom line though would seem to be that when you have a business-vested or personal interest in the individual asking for your opinions, advice or decisions, you will probably be more interested in sharing the reasons behind your answers.

     So then along comes all the great psychological motivational gurus armed with studies which prove that those with whom time, patience and effort are spent will rise to the occasion and outperform those who are ignored or who are not taken so securely under the wing.

     Aha! Does that then mean if you explain yourself to some and not to others, you are exercising bias and perhaps precluding the potential success of those you simply snap at with your “Yes” or “No” verdicts?

     Short of sitting in some corner and chanting “Life is just one big manipulation operation and the chips need to fall where they may!” you might want to consider the following:

A snappy retort that’s not pointedly requested is an insult. It presumes the individual posing the question has no value and is not worthy of your time and energy.

Every question asked of you represents an opportunity to teach, and a chance to demonstrate leadership by example.

The way that you respond to questions is as important as your answer in the lineup of how others measure your leadership value, your trust, and your reputation.

Thoughtful questions and answers form the cornerstone to the building of employee loyalty and exceptional performance. And those qualities are the makings of innovative thinking, increased sales, heightened productivity, and a solid posture in the communities your business serves. 

……….Visit Hal’s Guest Blog Posts………. 

GOT A SICK WEBSITE?> @http://bit.ly/6iYe6g 

WHAT’S YOUR T-SHIRT SAY?> http://bit.ly/7K0s4a

 LEADERSHIP SEARCH?> 12/30 @http://bit.ly/XhN1h

 DOES NO BEAT MAYBE?> 1/6 @http://bit.ly/74qlG5

 # # #               

Comment below or reply direct to Hal@BUSINESSWORKS.US  Thanks for visiting. Go for your goals! God Bless You! Make it a GREAT Day!  Blog FREE via list-protected RSS feed OR $1 mo Amazon KindleGreat VALENTINE for GRANDPARENTS: http://bit.ly/3nDlGF

No responses yet

Jan 23 2010

SELLING YOUR “INTERNAL” CUSTOMERS

Are You Marketing to

                                          

Your “Inner Circle”?

                                                                                  

     Besides your mother, there is no bigger fan support base for your business than the market that constitutes your “internal” (or “inner circle” of) customers. Perhaps you never thought of them as a market.

     Perhaps you never thought about who, exactly, makes up this hot prospect / top customer group. Here are some quick thoughts you might want to consider:

     Without exception, the best source of business is existing and past business. Most small business owners and managers realize this, if not overtly, then at least instinctively, and do a pretty decent job of catering to these special people.

     The second best source of business is your “inner circle,” your “internal customer market.” This is comprised first and foremost of your own employees and staff. And many owners and managers also recognize the potential attached to this segment of the internal customer market with things like employee discounts.

(As an interesting side note: In Ben & Jerry’s growth years, every employee was required by job description to take home 7 free pints of ice cream every week, which they of course served to friends and family and gave to neighbors, which became a seeding process to help create a “big buzz”! ), but . . .

     How many small businesses take the next step outside this innermost support ring? When did you last, for example, make special effort to gain customers from your vendor/supplier ranks?

     Think about the fact that at least part of the success of every vendor and supplier to your business (from manufacturing and office supplies, to specialized and not-so-specialized services) is dependent on your business’s continued success.

     Marketing? Ha! It doesn’t even cost anything to hand-deliver or email these people special announcements of special product or service deal considerations. The stronger your alliances with your vendors and suppliers, the more they’ll act as your UNcommissioned, UNpaid sales force as they make their rounds calling on other businesses. It’s like networking the networkers.

     Have you made efforts to similarly (perhaps more quietly) market your wares or services to outside visitors –including sales reps– who call on you in person or by phone? What about other businesses on your block, in your building, neighborhood, community, state or region?

     Internet social networks are not the only avenues for capturing customers from among those who already know of your existence and who may share some common ground. Put on your thinking cap, and keep open-minded. 

     And what have you done for or with the mass or industrial or professional media lately? Not only might those people be prospects for you, they have the ability to influence many others … So do you!

VISIT # # #  Hal’s Guest Blog Posts… 

GOT A SICK WEBSITE?> @http://bit.ly/6iYe6g 

WHAT’S YOUR T-SHIRT SAY?> http://bit.ly/7K0s4a

 LEADERSHIP SEARCH?> 12/30 @http://bit.ly/XhN1h

 DOES NO BEAT MAYBE?> 1/6 @http://bit.ly/74qlG5

 # # #               

Comment below or reply direct to Hal@BUSINESSWORKS.US  Thanks for visiting. Go for your goals! God Bless You! Make it a GREAT Day!  Blog FREE via list-protected RSS feed OR $1 mo Amazon KindleGreat VALENTINE for GRANDPARENTS: http://bit.ly/3nDlGF

No responses yet

Jan 21 2010

Small Business Business Is Big Business

Marketing your business outside

                                       

your small business market can

                                               

bring you BIG business returns!

                                                                                               

     Before you stick your nose up at the idea of marketing your small business outside your business market, sit back, absorb, and be willing to be surprised! In fact, I’m willing to bet that I’ll stop your mouse in mid-air within the next 3 sentences.

     Before you offer one of those 37 pet excuses why it doesn’t work, won’t work, can’t work, costs too much, makes no sense, is fantasy, and just ain’t worth the time or trouble — before you start in, let me tell you that you need to open your mind and re-visit the idea. Because it works! [That’s 2 sentences; 1 more to go; this bracketed stuff doesn’t count.]

     It can work for you and your business and (AHEM!) it’s free! Ah, there it is. The magic word that suckers every small business owner/ manager/partner/entrepreneur. Did it stop your runaway mouse?

     Okay, here we go…Let’s say you own a small appliance repair service business in Gumboro, Delaware, and you think it’s ridiculous to promote what you do to people who live in San Diego, Dallas, Detroit, Denmark, or Djibouti, right? (Sorry about getting stuck on D’s, and Djibouti? Who knows?)

     Well, you might have been right a few years ago, but with today’s smaller, quicker world, there’s really “no tellin'” where your next sale is coming from. Someone who sees mention of a small appliance business in her cousin’s hometown is likely to mention it in a next phone call or email. If you believe sales could be from anywhere, then sales could be from anywhere. Check out this little story:

A restaurateur friend of mine in California, knowing I went to college in New Rochelle, New York, recently raved to me in an email about a unique “no-menu” restaurant located in New Rochelle after having just seen it mentioned on Twitter, and then checked its website.

I’m a couple of states away now, but my brother’s insurance business is in Larchmont, New York, next to New Rochelle. When I called to wish him Happy New Year, I asked his wife about the restaurant. They knew the place, she said, but had shied away because they heard it had no menu. But my mention of the email I got piqued her interest and she said they would try it this week.

  • Total cost to the restaurant:    ZERO
  • Total value to the restaurant: PRICELESS (My brother’s a big eater AND a big tipper!) 

     There are thousands more stories like this for all kinds of small businesses that choose to not limit their marketing because making excuses and staying stuck in a time warp is easier to deal with than having to develop new promotional, publicity and marketing strategies.

     I’m not suggesting you suddenly abandon your steady customer base, or that you plunk down barrels full of cash to sponsor American Idol.

     I AM suggesting that small businesses need to put aside past thinking limitations and step up to global promotional efforts, especially when they’re available for free, 24/7, exercise a little imagination, and go at it persistently.

“Tell your LA & NYC friends they can get LA & NYC music composed & recorded in Ohio…better & cheaper @ http://bit.ly/7LzLES” is all it might take, for example, as a Twitter post (and a dozen characters left over, no less!) or post some variation a few times a day. Or on Facebook, or with a video and soundtrack sampler on YouTube.

     Got the idea? Go get the business? It may take longer than you like to get the “buzz” going, but it’s hard to beat the cost.      

                                                          

# # #

                                                   

Your FREE subscription: Posts RSS Feed

Hal@Businessworks.US or 302.933.0116

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone! 

No responses yet

Jan 19 2010

Practice Some Reckless Abandon!

U B wearin 10 yrs?

                                

(Where Will You Be In Ten Years?)

                                                                                          

A long weekend with grandchildren beats two years of graduate school for practical small business development input education. It tops all the TV reality shows too! Assuming you can stop long enough to follow the latest WII~iPod~WiFi~Skype~Twitter~Facebook~Skiff~Kindle~YouTube APPS, you may have some sense of tech developments dragging business by the heels across the universe … but you don’t know Jack compared to most 8 year-olds!

  • My 8 year-old granddaughter has her own website, illustrates and writes her own books, is into performance ice-skating, and plays on a girl’s basketball team.
  • Her 14 year-old sister has her own weekly (sometimes daily) political blog, aspires to a Senate seat in 2026 as a stepping stone to the Supreme Court; she’s on a competitive synchronized ice-skating team.
  • Their 12 year-old brother creates his own computer-designed amusement parks and roller coasters in between basketball and soccer team schedules and playing the trumpet in his school band. 

    Ho-hum, so do all kids today do that stuff. They’re all walking Googles with maniac time crunches. ~~~~RIGHT! AndYOU have kids in your life. And what are you learning from them besides that their lives are nothing like ours were when we were their ages. In fact, our existences have probably been closer to our parents’ existences than they’ve been to the lives of our own children … y’think?

     So where on Earth (or beyond) does that leave us with our world of small business when we take a step or two or three down the road apiece? Are we all tangled up in our past issues to the point of missing what’s happening now? Or — equally unhealthy — are we lost in future reveries to the point of missing what’s happening now?

     What keeps us centered and focused on the present? Young children, babies and puppy dogs all seem to possess that certain present, “here and now” sense of awareness, lack of inhibition, lack of preconceived notions or judgments, and — as a result — are able to think and create and innovate with reckless abandon!

     Take a lesson from them. Play on the floor, in the grass. Watch and listen. Let them lead; you follow. Ask and understand. What are they doing that can help you do a better job right now with what you’re doing? If you think that answer is something to sneer at, you may be having a problem with choosing your behavior. Maybe no one has let that be okay for you. Maybe you haven’t let it be okay for yourself! Why should you? Keep reading…

     So, here’s the kicker: Go to this link  http://bit.ly/Bb1Tw  now for 60 seconds; give up that adult resistance thing and put this “here and now” focus tool to work for yourself. Use it to pry open your business eyes and ears a little.

     I’m told by many that it’s changed their lives. Hey, and it’s free. Let me know how reckless you can let your thinking be with that one big problem that’s been making your business crazy. Go on. Tax your imagination. Start with this 60 seconds …   

# # #  

 LOOKING FOR LEADERSHIP? See Hal’s 12/30 Guest Blog Post at TBD Consulting’s Jonena Relth’s HIGHLY-RECOMMENDED site http://bit.ly/XhN1h

 WONDERING WHEN NO is Better Than MAYBESee Hal’s 1/6 Guest Blog Post in BonMot Communications’ Angelique Rewer’s FREE HIGHLY-RECOMMENDED e-zine www.thecorporatecommunicator.net 

# # #               

Comment below or reply direct to Hal@BUSINESSWORKS.US  Thanks for visiting. Go for your goals! God Bless You! Make it a GREAT Day!  Blog FREE via list-protected RSS feed OR $1 mo Amazon KindleGreat VALENTINE for GRANDPARENTS: http://bit.ly/3nDlGF

No responses yet

Jan 18 2010

No, Dunkin’…America doesn’t run on donuts!

America runs on small business!

                                                                     

Small business runs on

                                    

competition.

                                                       

Competition runs on sales.

                                                                               

     It’s beyond me why no one in government has yet to figure out this relationship, or be able to translate it into the two following, near-unanimous, conclusions by leading national and global experts:

Free market price competition, state-by-state, is the only workable answer to healthcare reform.

Small business sales success is the ticket to job creation, and job creation is the only workable answer to economic recovery.

     I can understand that most politicians have little or no experience in business, but I cannot understand why they so adamantly refuse to acknowledge the truth of the two statements cited above … why they simply cannot deal with the simplicity of each. 

     They have political agendas. Who cares about their political agendas? Do you know anyone who cares about their political agendas? Our economy and our healthcare reform plans are sitting deep in the bottom of the toilet because our elected officials have agendas for self-aggrandizement, self-promotion, and self-preservation.

     Last time I looked, these people lugging around their agendas were supposed to be representing the taxpayers who have hired them. Hmmm, now there’s a unique thought! Just imagine how much would be possible to achieve if elected officials were not preoccupied with protecting their own butts.

     Imagine if politicians actually served those who elected them, instead of pandering to the government agencies, big business entities, and union constituencies who trip over themselves clinging to elected (and bought) coattails, seeking stimulus money to bail out of the holes they’ve dug for themselves.  

     In fact, ask any group of small business owners, and they’ll tell you that that federal and state government leaders are misguided, ill-informed, inexperienced, and completely unrealistic. They are trying to appease small businesses with a ridiculous, unnecessarily and overly-complicated loan program that no small business owner has time to deal with. And who needs a loan now anyway? Why do tax-incentives have to be Rubix Cubes?

     Government is trying to ramrod an unwanted, unworkable, astronomically expensive healthcare reform program down the throats of small business owners, and simultaneously smokescreen the public into thinking it’s in every one’s best interest when it clearly is not.

     Maybe America’s government and corporate giants and unions do run on donuts and promises and paybacks, but America’s small businesses are fueled by genuine competition, authentic innovation and accountable sales. 

  • Small business owners know how to reform healthcare with free market enterprise price competition.
  • Small business owners know how to fix the broken industrial manufacturing and financial communities with value-adding and innovation instead of cash handouts.
  • Small business owners know how to turn the economy around by creating jobs that big business cannot. And frankly, it sucks that the government flat out refuses to give small businesspeople the chance to do these things that government is incapable of achieving.

     Competition makes life work. Sales are both the heart and the fuel of business. And small business is the engine of our economy. Small business owners don’t talk about “downsizing” and “cashing in political chips” and “taking loans to pay loans.”

     Small business ownerstalk about “opportunity costs” and “cashflow” and “innovation” and “asking and listening to their customers.” They equate sports with their businesses and use competitive terms like: Slamdunk! Goal! Hole-in-one! Gamepoint! TKO! Touchdown! Grandslam! to describe their sales efforts!

     Which sounds healthier to you?

# # #  

Hal@BUSINESSWORKS.US 

Thanks for visiting. Go for your goals! God Bless You!

Make today a GREAT Day for someone! 

2 responses so far

Jan 17 2010

STOP SAVING ON ELECTRIC!

STOP THE GOOD

                                       

GREEN CITIZEN B.S.!

                                                                                                               

     This past week, I passed a dozen retail stores at night with their electric-lighted signs shut off. My opinion? Sheer stupidity that will end up as self-fulfilling prophesy. [My opinion? Nighttime or otherwise, “A business with no sign is a sign of no business!”]

     One major mall-anchor department store I went into had the escalator to the second floor turned off. “Well,” an ernest young employee I asked about it, told me, “we haven’t had enough shopper traffic since the Christmas rush to warrant the overhead costs. At least that’s what the boss told us.” [My opinion? Idiotic, panicky, self-defeating, misguided management.] 

     A retail warehouse shopping club I visited last week had half their lights off with a placard at the entrance explaining that they were “practicing energy conservation and good citizenship by not being a drain on community electric supplies.” [My opinion? That’s B.S.!]

     Pretty opinionated, huh? Well somebody’s gotta do it. Why not me?

     What’s happening here is that businesspeople who should know better have simply stopped thinking. They are all examples of smokescreen public relations, and of admitting that they have run dry on the kinds of innovative thinking that must emerge as pervasive in business today to survive and thrive in this lousy economy.

     “Lousy” economy? Yup. (Sorry; don’t shoot the messenger!) It is frankly not getting better any time soon (until GENUINE small business job creation incentives exist, and with all the token lip-service plans afoot, plus a zero-experienced government running the show, it’s going to be quite a while!).

     Unfortunately, the environment has become a scapegoat excuse for many businesses to cut back on expenses. It’s ludicrous to think that electric lighting cutbacks are substantial enough to offset the reality of lost business, or to think (and proclaim no less) that lower electric usage is benefitting society, and that customers should applaud shopping in the dark and hiking up stationary escalators.

     Here, ladies and gentlemen, is what’s at the heart of this blog message:

                                                                                   

Utility cutbacks do not produce sales!

                                                                                        

     Sales are what make business go. Sales are what stimulate small business to create jobs. Some may think it sounds good, but the truth is that GREEN is OUT right now. No one — outside of a ten-minute ring around Washington, DC, or Hollywood, cares. Show people how they’ll benefit by your products and services, and don’t allow others to make feeble excuses for their own incompetency in value-adding and catering to customer service initiatives.

     Or let your people focus on cost savings instead of sales … and die on the vine.

# # #  

 LOOKING FOR LEADERSHIP? See Hal’s 12/30 Guest Blog Post at TBD Consulting’s Jonena Relth’s HIGHLY-RECOMMENDED site http://bit.ly/XhN1h

 WONDERING WHEN NO is Better Than MAYBESee Hal’s 1/6 Guest Blog Post in BonMot Communications’ Angelique Rewer’s FREE HIGHLY-RECOMMENDED e-zine www.thecorporatecommunicator.net 

# # #               

Comment below or reply direct to Hal@BUSINESSWORKS.US  Thanks for visiting. Go for your goals! God Bless You! Make it a GREAT Day!  Blog FREE via list-protected RSS feed OR $1 mo Amazon KindleGreat VALENTINE for GRANDPARENTS: http://bit.ly/3nDlGF

No responses yet

Jan 16 2010

(more) Small Business COMMUNICATIONS…

Humility Beats Flattery

                                                                                                            

     Sure, it’s nice to give and receive flattering comments — when they’re sincere. Trouble is that truly genuine sincerity is about as rare as a flock of spotted owls landing on your Uncle Sid’s satellite dish.

     Humility, on the other hand, is internally driven and –by its very nature — never questioned for authenticity. Contrary to Hollywood’s overblown theatrics, humility is not a simply silent behavior that requires a reverently bowed head, hat-in-hand, innocently blinking eyes presentation. Humility is an active choice.

     Both words (humility and flattery) are over 700 years old.

     “Humility” at Dictionary.com is defined as the quality or condition of being humble; modest opinion or modest estimate of one’s own importance, rank, etc… humbleness.

     “Flattery” is defined as excessive, insincere praise; fawning; pandering.

     So how would you categorize the last time you exercised these behaviors in your dealings with associates? With employees? With Customers? Vendors and suppliers? Referrers? Within your industry or profession? Your community?

     What did each incident get you? I’m willing to bet the ranch that your humbleness outperformed your pandering in terms of triggering positive responses … 100% of the time! Would that be an accurate assessment?

     So what’s preventing you from choosing the winning behavior more often?

     The answer to that question is: YOU!

     It is an active and conscious choice to deal with others in a sincere or insincere manner.

     Choosing humility translates to giving genuine credit to where genuine credit is due, even when you may not like or agree with the source, and this especially applies to those who work for and with you.

     It also means being careful to not underestimate the performance capabilities or the sincerity of others, again especially of employees.

     How can you best accomplish these ends?

  • By listening 80% of the time.

  • By paraphrasing what you just heard, in your own words, and checking with the source to make sure you have a clear understanding of the other person’s thinking and intent, and that you’re not imposing your own bias into other’s ideas and suggestions.

  • By asking for examples, to better clarify statements.

  • By taking notes so you can

    • Sleep on it when time allows

    • Recover where you left off when you get interrupted (which can sometimes last hours or days)

    • Accurately reflect other’s comments and credit them appropriately

    • Build others’ self-esteem; when you jot down notes of their comments (and, by the way, directly ask them to slow down so you can keep accurate notes), you are quietly saying that you value and appreciate others and their ideas.              

                                       

Bottom LIne: 

Don’t think that because you may already have a successful business, that you have all the answers. Odds are you may simply have been lucky to get to where you are, and that you really don’t have ANY answers.

Regardless of what you believe, you and your business can only stand to benefit by listening carefully — and with a strong sense of humility — to what those who surround you have to say. My best guess is that you’ll surprise yourself!

                                                     

# # #

FREE blog subscription: Posts RSS Feed

Hal@Businessworks.US  302.933.0116

Open Minds Open Doors

Many thanks for your visit and God Bless You.

Make today a GREAT day for someone!

No responses yet

Jan 14 2010

Small Business Communications

 The birds and the bees and

                                                   

the geese and the trees all

                                                    

communicate better than

 

you!

 

At least, that’s what the odds are. They all spend their lives at communicating. You probably spend yours energizing your business, and not giving a whole lot of thought to keeping those around you informed or engaged in dialogue any more than you think you need to, right?

Ah, but energizing your communications is the highest form of energizing your business.

Well, even if this assessment is only partly right, it still means you are completely wrong. Sorry for the hard line here but I don’t imagine you’ll get much tough talk from those who work for you, or from your mother or your dog. And a good swift kick in the butt can sometimes get the head in gear if you know what I mean.

Are you communicating too little to your associates and staff? (Do they tilt their heads and squint a lot?) Or perhaps you tell them too much? (Do they nod politely and look at their watches a lot? Pull up the sidewalks and get outta Dodge if they start listening to their watches!)

Or do you communicate just the right amount? How can you know what the right amount is? (Do your people sit up or lean forward and ask questions? Do they take notes? Do they ask for examples? Do they repeat what you said to make sure they’ve got it right?

HA! Do YOU do these things?

How often do you engage those around you in real heart-to-heart business discussions? Do you directly ask for their opinions, and actually l~i~s~t~e~n to their responses?

Did you realize that MBWA (Management By Walking Around) is still considered the approach of preference for most successful owners, operators, managers, and virtually all entrepreneurial leaders? People like to have you visit their work sites and talk with them about what they’re doing.

When you can do this every day, you are helping ensure greater attention to detail and pride of workmanship. Plus you can leave when you want to, and it’s  good exercise. It will keep you in touch with what’s going on in your business day to day, and will even discourage time-wasting activities.

Have you thought lately about the direct relationship between taking your people into your confidence and the boost it gives their self-esteem to know that you (their surrogate parent) regard them highly enough to confide in them, to ask their opinions?

Did you know that every time you help boost an associate or employee’s self-esteem, you are also helping to build her or his self-confidence, and that — all by itself — can produce increases in both productivity and sales?

Like the most effective rewards, communications are best delivered frequently and in small energetic doses … “bursts,” if you will. Remember you want what you say to be contagious because motivated employees who feel they are making a worthwhile contribution will outperform your expectations (and your competitors!) every time.

 # # #

   Hal@Businessworks.US   931.854.0474

  Open Minds Open Doors 

   Thanks for your visit and make today a GREAT day for someone!

No responses yet

Jan 13 2010

How to Write Killer Copy that Sells!

Stop writing to, at, for, under, and

                                                        

over customers. Write WITH them!

                                                                 

     I read an e-zine article published today by an “author/trainer and full time radio host” (we’ll call her FP), entitled “How to write a GREAT direct response letter” that made me wonder what indeed Ms. FP is authoring, training, and radio-hosting about. Surely it can’t be the direct response letter writing skills her article would appear to lay claim to.

     As if it were “BREAKING NEWS…” chugging across the screen, she wraps her snappy little  lecturette around a paralyzingly old acronym: AIDA (for Attract ATTENTION; Create INTEREST; Stimulate DESIRE and Bring About ACTION). Sounds okay, huh? But it’s not!

     This formula, first of all, was updated almost 30 years ago to add a final “S” to the AIDA guideline (Note, btw, a “guideline” NOT a “how to”) making it: AIDAS. The last “S” is for Ensure SATISFACTION. Without the last “S,” Ms. FP, you have a big “NO SALE” and your magical “how to” approach flushes away with one flick of the handle.

There is only one way to write killer copy that sells, and it is the same way to give killer sales presentations that sell — from the heart, and from the mindset of being on the same side of the table as the customer, helping the customer solve the customer’s problem.”

      This means (Ms. FP does manage to get this right, but doesn’t take it far enough) the focus needs to be on addressing the benefits, not the features. Features do make engineers, manufacturers and designers happy. But customers only use features to justify their purchase decisions to bosses, stockholders, spouses, etc.

     Answering the question, “What’s in it for me?” is the only question a customer really cares about. Isn’t it what YOU think about when you’re being a customer?

     Triggering an emotional buying motive (which is the deciding factor in every purchase, even those you might think are completely rational, analytical, and unemotional) requires a true talent for persuasive writing and one-on-one selling that probably 50% of the world’s population have, but that probably fewer than 1% know how to use.

     Lots of people THINK they can write words that sell, and many THINK they can speak words that sell, but reality overwhelmingly suggests that those thoughts almost never translate to big-time performance.

     Lack of self-esteem, authenticity, empathy, product knowledge, marketing experience — and realization that choice and resolve can make the difference — are ordinarily the culprits.

     When you have doubts about your ability to write or speak the best sets of words to sell your products and services, find a proven professional wordsmith. How? Look for great writing, then find the writer. You only get one chance at a first impression.

Note: $1 billion in client sales have been attributed to Hal’s award-winning creations.

 # # #  

 LOOKING FOR LEADERSHIP? See Hal’s 12/30 Guest Blog Post at TBD Consulting’s Jonena Relth’s HIGHLY-RECOMMENDED site http://bit.ly/XhN1h

 WONDERING WHEN NO is Better Than MAYBESee Hal’s 1/6 Guest Blog Post in BonMot Communications’ Angelique Rewer’s FREE HIGHLY-RECOMMENDED e-zine www.thecorporatecommunicator.net 

# # #               

Comment below or reply direct to Hal@BUSINESSWORKS.US  Thanks for visiting. Go for your goals! God Bless You! Make it a GREAT Day!  Blog FREE via list-protected RSS feed OR $1 mo Amazon KindleGreat VALENTINE for GRANDPARENTS: http://bit.ly/3nDlGF

No responses yet

« Prev - Next »




Search

Tag Cloud