Do your business messages 

reach out and grab? 

Do they win meaningless awards?

Or do they just lurk quietly in the

shadows, sucking their thumbs?

Time and again , the slick-talking, 3-piece-suit, hot-shot marketing and ad agency “experts” came swooping and swaggering down into small town America from big city America, and stuck it to star-struck, bedazzled small business owners who learned the hard way that all that’s written doesn’t sell!”

                                                                    

Do your business sales messages sell? Have you been blaming the economy, the competition, the weather and your spouse for lousy words that simply don’t cut it?

Do the words and images your business uses to sell your products and services reach out and grab your ideal prospects and turn them into loyal customers? Or do they stand timidly in the shadows of your business entrance, with their thumbs stuck in their mouths, muttering quietly to themselves about how great your company is?

If your words aren’t getting the job done, you have a copywriting catastrophe, and you are paying dearly for it!

If the words you are using to market, promote, publicize and advertise your business are not attracting attention, creating interest, stimulating desire, prompting action, and promoting satisfaction, you have a copywriting catastrophe. And you are paying dearly for it with more money, time, and effort than your business can afford.

First, you have to ask yourself if the person or entity who’s creating and producing your business messages has the right kind of skill, experience, and attitude to put you front and center on the competitive stage you most want to dominate — your neighborhood, your community, your state, region, industry, profession, nation, planet, or cyberspace.

Next, you need to outline or bulletpoint your goal issues. Be specific, flexible, realistic, and have a deadline.

Then go shopping. But battle-hardened advice would suggest that you avoid flashy Las Vegas-style or upscale “boutique” organizations that ooze out of high rent districts in favor of down-home, in-the-trenches wordsmiths with lots of business background (but not necessarily in your specific industry or business specialty), lots of diverse success stories, and a clear positive attitude.

You want a person or team that is more interested in making sales for you than in winning awards for her/him/themselves. You want a person or team that sees the long-term promise of a relationship with your business and is willing to put a meaningful chunk of fee compensation on a performance incentive basis. A bonus for demonstrated results puts a fire under most butts.

Great copywriting will do more than win sales. It can ignite innovative thinking and create revenue streams. It can reassure existing customers while bringing new ones to your door. It can motivate employees and suppliers alike. The right words can renew. revitalize and pump up entrepreneurial spirits. But, sorry, they can’t make your coffee for you. Cream and sugar?

# # #

302.933.0116    Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

  ~~~The TXTMSG

Line in the Sand~~~

Are you really sure you understand your target market?

Are you still selling what you’ve always sold the same ways you’ve always sold? Are you using the same best sets of words in the same tone of voice? Still giving the same premiums and discounts and “special” offers, the same warranties and reassurances? Still emphasizing the same benefits and features?

If your answer to any of these questions is leaning even just a little bit toward yes, odds are you have either gotten lazy, have not been keeping up with the times, have not been sizing up your target market the right way, or you’ve been spending too much time in Disneyland.

Let’s eliminate the first and last choices and assume you are being conscientious, but have maybe lost touch with some of what’s going on in your customer (buyer) and consumer (user) markets (which of course are sometimes one in the same and sometimes different). Consider this:

They seemingly cannot

                                       

function for more than

                                    

a  couple of minutes

                                 

without looking to see

                                  

if they are receiving a

                                      

text message.”

                       — Fred Hertrich, Professor of political science, Middlesex (NJ) County College,   describing one of the prevailing winds in today’s college student population – to underscore: 1) the frustration of many teachers trying to deal with rooms full of distracted people and 2) the necessity of today’s faculties to communicate with students electronically.  

(East Brunswick, NJ, Home News Tribune, 8/21/10)

Has the prospective customer or consumer you seek most to influence crossed the line of electronic literacy? “But,” you say. “I’m not selling electronics!” Perhaps, but you are selling to people who are either electronics-literate or not.

Computer savviness is no longer the guide (unless you’re selling to nursing home residents) because everyone knows something about computers. The place where the line is drawn in the sand is:

THE TXTMSG LINE

Most older-than-45 people can and do use cell phones, check websites, visit blogs, send emails, search Bing and Google, and purchase online. Most know how to use WORD and many use Twitter and Facebook. But very few of these folks text message because they grew up in a different world.

Older Americans learned that “correct” and “proper” communication depends on neat handwriting and that spelling, punctuation, and grammar are paramount ingredients. Lax email messaging is about as far as these folks will comfortably stray. Texting is to them like “Emails Gone Wild!” and too “teeny-bopper” cult-like to be able to relate to.

Well, that may not mean anything to you, unless you’re targeting 20-somethings or 60-somethings, who clearly will not respond positively to the same old kinds of messages delivered in the same old ways. It’s not a bad idea to periodically step back and reassess what you’re saying to whom, and how you’re saying it.

Think of it as a

GR8 NU WAY 2 C HOW UR MAKIN UR PT.

www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

Nine “Do Not” lessons

learned from 30+ years 

of sales-winning advertising

I know, accenting the negative isn’t always the best thing, but if you know what NOT to do, it’s a lot easier to figure out what you can and should do. I don’t pretend to know what you can and should do, but I sure can tell you what I’ve found out that doesn’t work (and throw in a few hints about stuff I know that works better!).

Here’s the scoop:

1. Do NOT advertise that you have integrity, or even about what wonderful integrity-inspiring things you or your business have done. When you conduct business at all levels with a high-trust approach and attitude, you will gain or boost a reputation for integrity that speaks for itself!

2. (…and this is really #1): Here is the single most difficult marketing, advertising, sales and PR challenge to face for all businesses everywhere (yes, you did indeed read that right: “all businesses everywhere”)– ready for this? — Do NOT promote how great you are to the rest of the world. Nobody cares. Well, maybe your mother cares, but nobody else does.

3. Do NOT get too cutesy. Readability must come before cleverness in font (lettering) use and treatments (Italics, boldfacing, spacing, underlining, shadowing, using a horseshoe for the letter “U” or crossed swords for “X” or an egg for “O”…etc.). And don’t trust a designer to worry about readability; most have no training or experience in how to design with and around text, especially branding lines.

4. Do NOT emphasize product and service features. Nobody buys features. People buy benefits. Make sure your marketing, advertising, sales, promotion and PR efforts focus on benefits — on answering the question, what’s in it for me?

5. Do NOT buy into fancy dog and pony presentations that stress how the work a creative service provider individual or organization or group or team can do for you will put you head and shoulders above the rest of your industry or profession. Get rid of creative service providers who seem more interested in winning awards for themselves than in making sales for you. Use performance incentives.

6. Do NOT ever accept a media rate that’s printed on a “rate card” or “rate sheet.” Think of it as the asking price for a house just put on the market this morning. Media people who aren’t willing to work with your budget aren’t worth your time and consideration. There are always other ways to market your business.

7. Do NOT try to hand-off advertising/marketing/PR responsibilities to someone who works with you because they articulate well or can write a mean email. And don’t try to do it yourself unless it’s what you specialize in. Remember that there are two success keys involved: writing skill and psychology expertise. Persuading customer and prospect brains is what it’s all about. 

8. Do NOT communicate too little or too much. Ask prospects and customers what they think the right amount of information is. Have someone who’s experienced at it run a focus group for you to get these answers, and to test alternative marketing approaches. 7 target market representatives for an hour works for this purpose. Give each a $20-$25 value reward for their participation.

9. Do NOT “settle” for ads, commercials, websites, landing pages, blogs, brochures, news releases, or social media executions or strategies that don’t feel right! If you don’t feel sure about something, remember it’s your business. Your gut instinct is your best decision maker.   

www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

“Keep your eye on the ball!”

It’s what good coaches tell 

every batter and entrepreneur!

Concentrating hard on everything that’s right in front of you as much of the time as possible is a tall order for every ballplayer and every business owner.

It is a physically, mentally, and emotionally draining pursuit, yet focus has proven time and again to be the single most important quality to possess (beyond having a burning desire), in achieving big-time success.

Of course, having a burning desire is the motivational fuel that usually accounts for having a sharp focus to begin with.

In other words, if you truly want to win the game more than anything else in the world, you will undoubtedly make outstanding plays and you will get hits no matter how great the pitcher is. Whether or not others on your team are as committed — and if those commitments outweigh the opposing team commitments — will determine if your team wins.

When you have your own business, your “team” is your staff of employees. If you lead they will follow. Hmm, heard that before, huh? But it’s true. The hitch is in the words, “if you lead” because saying one thing and doing another doesn’t cut it for leadership. And we all know how far the screaming Little League coach gets with impressionable young players.

Then there’s the other team you’re up against — the competition. And herein lies the one-way, downward chute into oblivion for too many high-spirited entrepreneurs: gearing themselves and their energy and their businesses to the competition. They need instead to gear themselves, their energy and their businesses to the market they target and the marketplaces they’re in. 

Everything else is an ego-based, self-aggrandizing waste of time, money and energy.

Even one-one-one competitors — boxers, tennis players, swimmers cannot enter the arena focused on the competitor and expect to win. Yes, they need to review competitive strengths and weaknesses, and they certainly need to have a fix on the ring, court, pool they’ll be competing in. There’s no discounting the importance of these awareness’s.

But FOCUS has to be on what’s INside, on gathering personal strength and drive, on desire, on gumption, spunk and determination. When business owners and entrepreneurial leaders can bring that spark into work every day and nurture the spark they see in others, they will find it very difficult to fail.

We’ve all read and heard that stuff on calendars and posters and Tweets and the bottoms of emails . . . all the warnings and words of encouragement and lectures and reassurances, and what does it all mean? 

The bottom line seems to be that if you can’t feel the courage for focusing on success somewhere deep down in your gut, and if you can’t know in your heart that you can and will make a difference in this life, maybe you should reassess what you’re doing and not be absorbing all that stress. Because halfway efforts produce halfway results and halfway results produce stress. And stress kills.

Winning in sports and winning in business is never easy because — in the end — keeping focused means that you are really only competing against your SELF!                                                    

 Hal@BusinessWorks.US

Thanks for visiting. Go for your goals!

Make today a GREAT day for someone!

Business media coverage

doesn’t start and stop

  with a news release! 

If your business isn’t getting the kind of news coverage you would like, maybe you’re giving too much attention to what your news release says and not enough to those who decide its newsworthiness.

Whether or not your news release prompts media coverage has first to do with how newsworthy (and UN-self-serving) it is. Second, it will only get meaningful placement attention when you (or whomever you designate) give(s) meaningful appreciation attention. This doesn’t mean fawning over or patronizing reporters and editors. It means appreciating their situations and responsibilities.

In the past 90 days, over 30,000 journalists have changed their jobs, their “beats” or their places of work.

 (Source: www.MyMediaInfo.com)

So regardless of how stellar and airtight your perfectly worded and formatted presentation may be, this is an industry where writers and editors may have other things on their minds besides your news release.

                                                                             

In most cases, you will not break through the clutter with an email or printed page and a half of sensational news about your company’s products, services, activities, or ideas. It will take more than that. The word here is empathy — putting yourself in other’s shoes. Maybe you think you shouldn’t have to do that as a matter of business practice.

But consider that media people (as much as we may justifiably bash the network TV anchors and often extremist editorial board behaviors) tend to be sensitive beasts. They are caught in the middle of the need to balance legitimate value stories with the illegitimate ones that will sell more newspapers and magazines and more broadcast airtime to keep enough revenues flowing to pay their salaries.

Yes, of course there are always online avenues of news exposure. Some of these — for example, www.PRWeb.com and online granddaddy, www.PRNewsWire.com, charge exorbitant fees by comparison with www.MarketersMedia.com, but they have higher “Reach” capabilities. If you don’t need to connect the world, consider MarketersMedia.

Combined with Twitter, LinkedIn, Facebook, YouTube and other less significant players, these news release outlets can be highly productive channels.

In fact, most traditional journalists now use Twitter on a regular basis. (Source: www.MyMediaInfo.com) But, still, for really big news coverage, many continue to look to major media coverage as the difference between news and N E W S.

Okay, so do you think a single news release delivered to the Wall Street Journal from any lower level name awareness than Mr. Goldman or Mr. Sachs is going to get your new Whiz Bang Production Facility on the front page? On ANY page?

Public Relations requires Media Relations.

The best business coverage only happens 999,999 times out of a million because relationships are established and nurtured.

Like every other industry and profession, there are “tricks of the trade” you need to know in order to make your efforts pay off.

It cost money to learn and apply these secrets. Many PR firms charge $10,000 to $30,000 a month to play the PR game for you, but a good PR Coach (who will help you play the game yourself) shouldn’t be more than $1,500 to $3,500 a month (including writing a monthly release or two!).

# # #

931.854.0474 or Hal@BusinessWorks.US

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

“HOT-DOGS”

Belong On Buns

Maybe it’s a friend or relative. Someone who tries too hard to be something she or he is not. A show-off, showboat, hot dog. You like the person, but tire of the boasts, antics, and pretenses. Maybe a Post-it note on his or her monitor with this page URL? You know the type. A small business that represents itself as “full-service,” or a guy (who just walked by) who wants to look like a girl.

Monster corporations, it seems, have caught themselves up in the transgender craze, pretending (not unlike the federal government) to be small business experts (you know which ones). Being “small business experts” simply means they want small business owners’ money. They haven’t even a lick of an idea  about how to run or grow a small business. They’re hot dogs!

How many website designers claim to be marketing experts? How many marketing experts are self-anointed copywriters? Optometrists (eyeglass lens and frame specialists) who pretend to be eye surgeons — ophthalmologists — who are medical doctors? How about chiropractors (trying to be specially-trained orthopedic surgeons) who claim to be “sports physicians”? Hot dogs!

Oh, right, while on this subject, there is of course the all-time worst impostor: the dentist who says “Well, I can do that tooth extraction for you.” Uh, sorry, I think if I have to suffer through this event, I’d prefer an oral surgeon. No, this isn’t a disease limited to healthcare. Had any CPAs tell you they could handle your tax attorney chores for you? Or wannabe CPA bookkeepers? Hot dogs! 

“This showroom car is nice, but I wanted a forest green model, not a black one,” says the customer. “Hey Harry,” whispers the salesman behind the customer’s back, “turn on the forest green lights, quick!”   

Americans appear to have an insatiable appetite for getting ripped off. It’s true that green consciousness, quicker/easier access to information through hi-tech tools, and a continuously miserable economy with no end in sight have fed us all bigger portions of more value-careful, more fully-informed, more dollar-conscious consumerism purchasing decision making . . . but nowhere near enough! 

And so there still are legions of businesses out there masquerading as bigger and better than they really are. And professional services are on top of the phony baloney heap! SAVE IT FOR HALLOWEEN! It really doesn’t matter what you’re selling (and EVERY one is selling SOME thing!):

Credibility is king!

Credibility comes from reputation.

Reputation is built on authenticity.

“Hot dogs” belong in buns, not in the office on on

the work site, except maybe at lunch, with mustard.

www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You. God Bless America.

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

Window-Shoppers

and Tire-Kickers

Do Not Make For Productivity 

FAR beyond the vast sea of incompetency that floats the government boat, and WAY past the time-wasting frivolity of corporate giant muckity-mucks, America’s 30 million small business owners–together with countless millions of managers and sales professionals–live with the day-to-day reality that TIME is money!

Time (yes, it’s worth repeating) is money!

Why the big lead-in? Because time is not money for the politicians who pretend to be running the business of managing the country (unless it’s electiontime!). And because big business CEOs, CFOs, CITs, CMOs, COOs, and all the other Cs out there are preoccupied with how to justify their 9-5 existences, instead of how to make the most of all available time — including nights and weekends! 

Now that that’s settled, lets’ move to those who invest themselves in wasting other people’s time. Retailers are used to them and happily accommodate them because the tire-kickers and window-shoppers will almost certainly return some time to make an actual purchase if their non-purchase trip is a rewarding enough, pleasant experience.

BUT B to B services can die long, slow, painful deaths by dealing for too prolonged a time with this mentality.

In other words, customer service begins at the front door of a retail business and it really doesn’t matter if the individual coming in, is there to ask for driving directions or is going to be walking out  with a $1,000 purchase. “Kill ’em with kindness and bend-over-backwards service” is the rule.

When you’re selling services to other businesses, however, customer service begins AFTER the sale is made, so the qualifying-of-the-prospect need is to be courteous and expedient. Prospects need to be qualified and then dealt with accordingly. To let someone who sends an email inquiry or who calls in a telephone request for a customized proposal (a particularly common occurrence in consulting) — especially when fees and rates are asked for — jerk you around for an hour or two is a bit masochistic on your part.

People who pull this stunt are usually looking for free . . . free ideas, free outlines, free plans, free approaches, free advice, free services. Many of them will call half a dozen sources and combine responses to set a budget for themselves and use the input for criteria in setting the stage for another competitor to do the job. 

Giving away what you make a living 

 at does not make for productivity

under any circumstances . . . .

except perhaps for charity

— when it’s affordable.

The solution is to quickly qualify prospects to determine the seriousness of their intents by promptly informing them that you will be happy to do as requested the minute you can get an advance of $500 or $1000 to cover your costs, and that that amount will be credited against any work you end up doing for them.  

Your job is to make sure the “inquiring minds that want to know” are serious and committed to doing what they claim to be interested in doing, and that they’re willing to pay for your time to help them figure out how to get started. Without this, you’ll end up with enough ankle bites to drop an elephant (which, in case you never noticed, have really fat ankles!)

And it’s hard for business owners and managers

  and sales pros with bitten ankles to run full speed.

 # # #

www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

God Bless America and Our Troops.

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

“Even though

we ain’t got money,

I’m so in love

with you, Honey…”

WHAT MUSIC IS YOUR BUSINESS?

Is your business: Classic Rock, Smooth Jazz, Hip-Hop, Easy Listening, Country, Operatic, Heavy Metal, Rhythm and Blues, Punk, Big Band, Classical, March, Reggae, Folk, Broadway, Acid Rock, Acoustic, Ballroom, Boogie-Woogie, Choral, Dixieland, Doo-Wop, Grunge, Latin, Spiritual, Scat, Gospel, Honky-Tonk, Salsa, Soul, Pop, Rap, Bluegrass, Calypso, Fusion, Disco . . . or what?

Not sure? Ask around. See what employees say. Suppliers? Customers? Your family? You might be surprised at the answers you get.

Once you narrow down your field of sounds, ask yourself if you really want your business associated with McCartney’s “Money Machine” or Jimmy Buffet’s “Wastin’ Away Again In Margaritaville” . . . or whatever image seems to rise to the surface.

People are much more

                                  

receptive to abstract

                                   

questions than serious

                                

ones, and their answers

                                

are likely to be truer.

The value of this exercise is that people are much more receptive to abstract questions than serious ones, and their answers are likely to be truer. In the end, if you’re intent on making your business succeed, or continuing to succeed, then you need also to be alert to the values of taking ongoing inventory of the impressions people have of what you do. Remember it changes.

Like everything else, the only permanency in business and life is change. Perspectives change daily (hourly in many cases) and the entrepreneurs who are most successful are those who constantly keep tabs on the impressions others have of their business enterprises . . . and make adjustments accordingly.

Business is, after all, about serving the customer. When your market perceives (correctly or not) that what your business has to offer no longer satisfies the benefits your customers seek, it doesn’t matter what you think. It matters only how you adjust to provide what’s being sought. It doesn’t matter how great your music is, it’s whether it’s appropriate or not. Is it in sync with your customers?

Baseball’s greatest hitters are those who continuously (in the middle of the game and even, and especially, in the middle of an at-bat) adjust their attitudes, stance, and plans they bring with them to the plate as they see how the pitcher they face is faring. The world’s greatest entrepreneurs have the same kind of track-record and approach. They are continually assessing the market, and their role.

If you are playing rock and roll in your head and your business is playing elevator music, it’s like swinging for a fastball and getting a change up — you are way out in front. And you’re undoubtedly feeling frustrated at every turn with your organization’s snail pace. If you are trying to dance the waltz to a limbo, you are bound to trip yourself up.

So get out your old kazoo and hum your way back into reality. Start checking other peoples’ perspectives about something that has to do with your business as a matter of daily routine. It’s the only way to keep on top of the reason you’re in business in the first place . . . and that ain’t to be singin’ no lullabies (unless of course you’re in the baby products business!)

www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

When did you last deliver

more than you promised?

…and threw in a “Thank You For The Opportunity!”?

This is indeed customer service coming in the back door and, hopefully, your answers to the questions above are: “Yes.” “Today!” and “Yes.” 

Like the family that prays and plays together stays together, the business with a consistent gratitude attitude wins a multitude of latitude from customers, prospects and the industries, professions and communities it serves.

“yeah, yeah, yeah!” you already know all that, and “so what?” you reply. Here’s what: succeeding in business today reduces itself to the simplest –and probably oldest– positive practice on Earth: GRATITUDE.

If you think otherwise, you are not a realist. If you and your people are so tangled up in CRM hardware, software, and underwear that you are missing the daily, hourly, opportunities to build and boost genuine customer service bases of operation, you are taking two steps backward to go one step forward. That isn’t going to cut the mustard in this economy.

Thanking people is not a complicated practice. Oh, and it’s free!

“Yeah, well my staff and I always say thank you to customers and it doesn’t do squat!” 

Hey, that’s a good start, but if you’re not seeing increased loyalty, repeat sales, and steady increases in revenues, you might want to take a closer look at HOW you and your people are saying thank you.

I walked into a failing grocery store this week and had checkers, baggers, shelf stockers, front door greeters and department managers falling all over themselves trying to make my celery purchase be the most memorable experience of my life. They did everything but drool with trying to make sure my celery was spectacular and that I truly had everything I wanted and needed from their store.

Yucht! Finger down my throat. A quick trip for the missing chicken salad ingredient and you’d have thought I was Justin Bieber’s father, or the inventor of Silly Bands. Here’s the deal. The overkill was obnoxious. It was insincere, and I didn’t appreciate being the target of some mismanaged customer service training program.

A pleasant smile and genuine thank you at the cash register would have been more than sufficient. Instead, I was ogled, called “Darlin'” got a 20-cent discount at checkout for having not bothered to bring my little marketing research discount tag, “awarded” a scratch-off ticket to win $1, and had someone actually offer to carry my celery to the car! 

Okay, they got me laughing, but I’m not going back there. 

Next, give a little thought to the idea that since anybody can be connected to anybody these days, it is essential that small businesses act neighborly but think globally.

Anyone is capable of giving or sending you business. That certainly includes your inner circles of family and friends, but it also extends outward to employees, suppliers and vendors, geographic and industry neighbors, service professionals you engage, and all the communities you serve.

In other words, do you say thank you every day to customers, but not employees? Do you thank sales reps for visiting you? Do you thank delivery people and public service people who visit or make regular or special calls on you? Do you thank people for complaining? (“Thank you for calling this issue to our attention. What can we do to make it right for you?” goes a very long way!)

302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

God Bless America and God Bless America’s Troops.

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

If your business works,

so does Twitter!

     Think of Twitter as one gigantic 24/7 trade or professional show and customer service center up in the sky!

     And start out by just plain dismissing all the “magic secrets” about how to use Twitter to build your business, because there are none.

     Just because social media may be a fairly new avenue for you to be dabbling in for your business, don’t be intimidated by all the crackpots!

     Never a day passes without at least a dozen solicitations attempting to sucker new users into a commitment to get new fans and followers, to learn the magic, the secrets, the steps, the bullets, the actions, the methods, the techniques, the 3 this, or the 7 that.

     If your business works, and you have a respectable reputation, and you know what you’re selling (believe it or not, not everybody does!), then simply use Twitter posts to make provocative, or engaging, or teaser-type billboard/headline-style statements, followed by the website page other Twitterers/Tweeters can click on to learn more.

     But you can’t stop there. . . not any more than you would avoid a courteous greeting up front, or make a sales pitch at a service counter or on a trade show floor, and then not listen to what the prospect or customer has to say, even dumb comments about the weather.

     Be social. This means stepping off your sales pedestal long enough to take notice of what others are posting on Twitter, and to make and post some pleasant response to those you might agree with, and that fit the business image you want to project. Be careful with humor, especially avoid jokes you wouldn’t comfortably share with pre-teens.

     This can include you doing an “RT” (for “Re-Tweet,” same as “repeat”) of other comments and/or quotes you particularly relate to —  no different that a prospect mentioning a name or place or thing or idea that’s on your personal list of favorites, and you commenting back, as you would in any conversation with a friend whose attention you value.

     This is an important ingredient in making Twitter work — being yourself, and pretending you are in a real (instead of virtual) room facing the little (avatar) faces, sharing niceties. If some comment makes you choose to feel angry or upset or overly emotional or cocky or sarcastic or arrogant or pedantic or anything besides pleasant, choose to ignore it and move on to other comments.

     You will not win friends and influence sales by losing your cool or tossing your cookies or acting P.O.’d at some moronic statement.

     People “out there” need to see that you are approachable, easy, and friendly before they’ll pay you any serious attention by deciding to “follow” you (your posts) or to visit the web pages you include with your posts. This is, after all, SOCIAL media first. Those who see and read your comments will allow you the business focus as long as you behave like a good guest at their party. 

     Get yourself hooked up with a free “Tweet Deck” to gain a more useful perspective and to better accommodate your comments. Then take a couple of hours each day for a couple of days (spread out into time chunks is best) to follow the basic flow of people and comments and analyze them as a prospective market.

     Take notes.Pay attention to who’s who:  the rampaging political types, the religious fanatics, the nut cases, the teeny-boppers, the famous quote quoters, the too serious, the too frivolous, the sex-seekers, the weirdos. Get a fix on who you want to visit your webpage and start clicking on their “Follow” buttons. Many will reciprocate and be your followers.

     Decide early on if you want only a selective following or you want to play the numbers and amass big numbers (depends on what you’re selling).

     When you think you see a way to fit . . . fit! Twitter works for those who work at it.  

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Hal@Businessworks.US or 302.933.0116

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

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