Archive for the 'Retailing' Category

May 16 2010

E~X~P~A~N~D YOUR BUSINESS NOW!

“Whaddaya, nuts?

                                 

My business

                               

is shrinking.

                                       

What’s to expand?”

                                      

In the “Flower Power” 60’s with psychedelic drug influences on music, clothes, and lifestyles of people who’d grown up with the Lone Ranger, there emerged what had to be the greatest name for its time for a music group that I ever heard. I haven’t a clue about anything they recorded, but I always thought they earned the gold medal of rock group names: TONTO’S EXPANDING HEAD BAND.

     I thought of this name today for some reason, and was prompted to address the subject of business expansion in a still-rotten-and-getting-rottener economy where most businesses are tucking in their tails, cutting corners, and consolidating at every opportunity. Withdrawal, though, is not always the most advisable action to take when the competition heats up and pickings are slim.

     “Yeah, but our budget is slim too, and the last thing we can afford is to expand what’s already suffering; it’ll just create more suffering!”

     BRRRAAAAAAAAT! (That’s a basketball court sound.) Time Out! As truth will have it, if indeed you really think you need to be bailing out the boat instead of adding a swim platform, you are probably:

  1. working for the government (probably the dead and dying Postal Service; but, then, you wouldn’t be reading this), or 
  2. a major corporate executive (probably a hospital administrator type who’s big on efficiency and outcomes; but, then, you wouldn’t be reading this either!), or 
  3. a small business owner who’s lost sight of how you got started, and you may have gotten so beat up by the A and B guys above, that your entrepreneurial spirit has risen on up into the Ozone, and left you struggling to survive. Sound familiar? No? Good! But if it does . . .

     Guess what? You still have what it takes, and so does your business. Remember the sports training we got as kids? The best defense is an offense . . . stop blocking punches and start swinging!

     To effectively expand your business in an economic choke-hold, you need first to allow your brain to expand, and you’ve probably been pulling in the reins on your innovative thinking in order to pay the bills. Reality is though that there are plenty of ways to expand while others are shrinking, without murdering your finances!

     You need to look harder at what you’re doing. How can you offer more to customers without spending more? Instead of 9-5, can you stagger work hours and stay open instead from 8-6? Or re-think coverage possibilities for Saturdays and/or Sundays?

     Can you hand out free appetizers to customers who have to wait for dinner? (You don’t run a restaurant? This example applies to EVERY type of business. Consider how some version of it might work for yours!)

     How about expanding your marketing efforts with a service like www.BizBrag.com that allows you free website postings of your news releases and promotional flyers, and then sends them out to your target email list besides (also free!)

     Shall I go on or will you just counter with excuses? Are you choosing to seek new pathways or choosing to simply settle for excuses about why new pathways won’t work? Hard times mean survival of the fittest. Hard times also mean that those who choose to step it up, make waves, and expand their horizons by expanding the the ways they do business, will thrive.

     What can you do better or more of tomorrow morning than you did today? Money need not be a growth issue.

Expand your mind to expand your business.    

Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals! God Bless You! God Bless America, and God Bless our troops “The price of freedom is eternal vigilance!” [Thomas Jefferson]  Make today a GREAT Day!

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May 15 2010

ARE YOU SINGING TO YOUR CUSTOMERS?

“Hot Diggity,

                                      

dog-diggity,

                             

BOOM, what you

                                   

do to me . . .”

–PERRY COMO [Yeah, I know; he was before your time.]

     If you’re not celebrating your customers (clients/patients) regularly, it may be time to question priorities. In case you missed one of my past blog post references, it costs five (5) times as much money to get a new customer as it does to keep an existing one!

     And in case you haven’t noticed, or it’s escaped your awareness, existing customers send you new customers. Prospects don’t send prospects.

     Many small businesses and professional practices get to grow up and be big businesses and professional practices by catering to the customers they have. The best source of business is existing and past business.

     Cold-calling is essential to any meaningful sales strategy, but it needs –ALWAYS– to take a back seat to nurturing your existing and past customer base because that’s your bread and butter, and because your customer base will drive many more prospects to your door than you’re going to be able to ferret out for yourself with cold-calls.

     HOW to kick some customer catering and appreciation into gear? Have a party. Host a customer-families-only midnight sale. Email out 72-hour discount special certificates. Send “Thank You” cards out at Thanksgiving and birthday cards on birthdays. Call together a focus group discussion (with appropriate rewards) to review your service pros and cons!

     Offer discounts or credits for referrals. Send in that charitable donation you make every year in the names of your customers. Feature your customers in your newsletter and/or in a series of news releases. Post the releases free on www.BizBrag.com and have BizBrag email them out for you to whatever list you provide — also free!

     Make “How goes it?” followup calls. Imagine actually getting a phone call from a restaurant, accounting firm, or construction contractor just to ask if your last visit was a good one, and what could you suggest to make the next visit even better? (How would YOU feel? Who would YOU tell?) And do this REGULARLY with existing clients.

     Parties and all that stuff too expensive right now? Make it a bagels and coffee breakfast stop-by reception for customers only. Combine forces and split up costs with neighboring businesses; you’ll even gain customers from one another in the process.

     No time? Hand the idea or the event off (with $25 cash or credit, or sports or concert  tickets, or dinner for two, or a limo trip?) to a relative or student intern or employee to organize and promote.

Whatever you do, do something. Try AAA:

Customers like being Appreciated, Acknowledged and Asked!  

# # #    

Call me at 302.933.0911 or comment below

or email Hal@BusinessWorks.US 

Thanks for visiting.  Go for your goals!  God Bless You!

“The price of freedom is eternal vigilance!” [Thomas Jefferson]

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May 13 2010

WHAT COLOR IS YOUR BUSINESS?

“I see your true colors

                                  

 shining through . . .”

                                                                                                                                                                                                                                                              
                                                                                                                                                          — CYNDI LAUPER
                                                                                           

      Is your workspace the drab morning dove gray of a typical stock brokerage or mortuary? (This two-pronged question is, of course, not to suggest any business commonalities.)

     Perhaps, on the other hand, your business screams the vibrant emotional red of casinos and fast food restaurants, or the deep green (“GO” and “MONEY” subconscious associations) of endless bank office and lobby carpets?

     Then there’s always the Caribbean blue that many travel agencies splash around as wall coverings or carpeting or (Awk!) both. How about that maroon and gray at your doctor’s office (presumably because someone thought doctors who are always gray and dealing in blood couldn’t be more appropriately coordinated)?

     Oh, and right . . . we won’t even bother to address the hidden meanings in black and brown law offices.

     Is there some kind of color scheme logic to your workspace or is everything just random?

     How about your product and service “packaging”? The baby stuff? Right, we got that with oinky pink for baby girls and powder blue for baby boys and yellow for unknown and neuter babies!

     You do know of course that even after all that’s happened in recent years, and in spite of political overthrow attempts: red, white, and blue are still the best selling colors in America?

     Did you think there was no method to the madness of TV scene backgrounds, website pop-up colors, ad and brochure uses of color? Has it occurred to you that wardrobe and make-up people on film and video broadcast sets choose certain colors and fabrics and shading and backdrops and patterns and designs for a reason?

     Do you choose what you wear and what you put on your skin everyday according to your schedule? “Dress down Fridays” have become “Dress Down Everydays” in many businesses. What colors do you “Dress Down” to? Why? Are you arware that pinstripes are supposed to communicate sincerity, that Navy blue is seen as authority, tan as neutral.

     You may dismiss all this as nonsense, but if you’re trying to make a major sale or sail through a job interview, wouldn’t it be foolish to not taske advantage of every possible tool at your disposal?

     Why would you want to dress or present your products and services in overpowering colors when you’re trying to schmooze powerful prospects? An over-the-top flashy power dresser is not likely to sell many premium luxury cars because prospect profiles are of well-to-do, powerful people who want to control their shopping excursions. [They’re looking for tan pinstripes.]

     Get employees and customers and suppliers to tell you what color they most associate with your business, and why. No rebuttals or defensiveness; just take it in, write it down, and summarize what you learn.

     Then do some online and/or library research on the one or two colors that you hear most. Are you on the right color path for the image you seek for your business? What can you improve? How? What minute can you start?

Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals! God Bless You! God Bless America, and God Bless our troops “The price of freedom is eternal vigilance!” [Thomas Jefferson]  Make today a GREAT Day! 

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May 12 2010

Accelerating Arguments . . .

“When Push

                                        

Comes To Shove,”

                                            

Keep Customers

                                             

Out Of The Way!

                                                                            

     Protecting your customer base at all costs needs to be Priority One. When people have purchased your products or services in good faith, they are putting their confidence in you and the business you own , manage, or represent. If you screw up that relationship and lose their trust, you have lost a great deal more than a customer or two.

     Long-time idol of mine, Roy H. Williams, Chief Guru of Roy H. Williams Marketing, Inc., and author of what may arguably be the best two essay collections ever written on the spirit of advertising in the universe of American business. The two book set. The Wizard of Ads and Secret Formulas of The Wizard of Ads were published in 1998 and 1999 respectively by Bard Press, Austin, Texas. 

     In his Secret Formulas collection, Williams quotes study findings from Technical Assistance Research Programs of Washington, DC, that you should know about. Chew on these highlights for a couple of minutes:

  • For every customer who complains, 26 more will not.
  • Each of these 27 unhappy customers will tell 16 others about their bad experience.
  • Do the math: Every negative complaint you hear represents 432 negative impressions.
  • By the time you hear a particular complaint 3 times, the problem has been mentioned to 1,296 people.
  • It costs five times as much to attract a new customer as it costs to keep an old one.
  • 91% of your unhappy customers will never buy from you again.
  • But a focused effort to remedy complaints will get 82% to stay with you.

     Williams concludes this 2-page revelation with the three questions  to ask unhappy customers (calmly, genuinely, and without a defensive attitude) that he says (and I agree) “will bail you out every time”:

  1. WHAT HAS HAPPENED?
  2. WHAT SHOULD HAVE HAPPENED?
  3. WHAT CAN I DO TO MAKE IT RIGHT?

     I might add that the best customer service businesses are those businesses without customer service departments and personnel. When all (every single) employees are trained to put themselves in the customer’s shoes, there should never be a need for the expense and excess baggage that a customer service group tends to burden a business with.

     Bottom line: When you accelerate arguments and draw customers onto a battlefield, you lose. Even if you win, you lose. Can your business afford all the negativity attached to your or your staff members’ short fuses? A little stress management works wonders and keeps customers coming back.

Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals! God Bless You! God Bless America, and God Bless our troops “The price of freedom is eternal vigilance!” [Thomas Jefferson]  Make today a GREAT Day! 

No responses yet

May 11 2010

InsideOut Strategies

Decide what you

                                  

want to do.

                                                                                              

Decide what you

                                  

can do.

                                      

Decide what you

                               

will do.

      

     When you determine what you want to do, what you can do, and will actually do INSIDE . . . then go OUTSIDE.

     Too many small business owners start out thinking too big on the OUTSIDE. They march into major marketing and ad agencies, PR firms, media and branding service and management consulting companies, waving investment or borrowed money to engage services they not only can’t afford, but don’t even need to begin with.

     Here’s where common sense gets lost in the shadows of egos.

     You own, manage, operate a business or professional practice. You don’t need outsiders coming in and telling you what your vision or mission statement should be or how to manage your customers or employees or suppliers, or how to sell or maintain your operations.

     You already know how to do these things and nobody else can do these things like you can.  

     You are the heart of your business.

     What you see and hear and think and feel about it is your unique perspective. You can pay outsiders to pretend they get it and pretend they know essentials that you don’t. But they don’t. Until your business grows to mid-size, the only genuine and justifiable outside assistance you’re likely to need (besides perhaps technical website design and maintenance)  is with creating, developing, and delivering the words you use.

     Crafting your communications messages and approach is best done by a proven wordsmith who can demonstrate ability to capture the essence of your business and your “voice” (the ways you express what you think and feel about your business) and put it into appropriately persuasive language. 

     Your branding theme-line needs, for example, to explain what your business is all about, what you do and what you provide, tell a story with a beginning and a middle and an ending, be memorable and/or clever . . . and use seven words or less!

     That kind of writing takes a special skill. Making applications of that theme-line work positively in news releases, brochures, websites, social media, direct mail and other traditional advertising forms takes a special skill.

     For a small business, thinking OutsideIn —hiring a large marketing or PR or advertising agency or consulting group to attack tasks like these–  is a dangerous practice. It is typically a colossal waste of money, time and energy. To make matters worse, the likelihood is that any such efforts will only succeed at winning industry awards for the “team” you recruit. Rarely if ever do these arrangements produce real sales.

     Make it your first line of defense to always work your business from the InsideOut

Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals! God Bless You! God Bless America, and God Bless our troops “The price of freedom is eternal vigilance!” [Thomas Jefferson]  Make today a GREAT Day! 

No responses yet

May 10 2010

Are you playing basketball on a baseball field?

WHAT SPORT IS

                                                                              

YOUR BUSINESS?

                                                   

OOOOOOOOOOOOOOOOOOOOOOOOOO

When was the last time you dribbled across the infield and took a jump shot from 2nd base? Or slam-dunked a hockey puck over the goalpost? You went curling and used a nine-iron instead of a broom?

I once heard a corporate executive describe his company as roller derby because “all we ever do is race around in circles, bashing each other in the teeth, putting on a good show for our public, but nothing ever seems to get done or go anywhere.”    

OOOOOOOOOOOOOOOOOOOOOOOOOOO

                                                                                                        

     If you own or manage a business, you sell! If you’re in sales, you undoubtedly equate the sales field with the football field, and see youself running around right end, punting, passing, tackling, huddling, and occasionally at the 11th hour and the 50-yard line “Hail Marying” your way to a sale/no sale decision.

     Football legend Vice Lombardi spent years making motivational training films for salespeople because he saw how direct the sales and football analogy was. A full court press may force a basketball turnover, but cost game-losing vulnerability in many other sports. Are you playing the same sport as your customers? Your competitors? Your vendors?

     So, what sport is YOUR business? ASK AROUND. Other’s answers may surprise you.

     Your honest answer gives important clues about your business strengths and weaknesses, as well as about your business image, reputation, and uniqueness. And those clues establish business patterns which point to professional and financial growth and development opportunities.

     Many family businesses fail to row the same boat in the same direction, or are busy ducking one another while playing ping-pong with golf balls. (Ouch!) 

     Is the sport you choose to best represent your business a team sport? Do people act like teammates? Any team spirit? Cheerleaders? Playmaker? Coach? Go-to guy?

    OR is the sport you most identify with a superstar sport? One person makes all the decisions all the time about everything, from trash disposal methods to sales and marketing and financial management and customer service and answering every phone inquiry?

     In the boxing ring there is but one fighter doing battle with another. The rest are support people. Very high competitive risks for very high potential payback, with the possibility of being rich and brain dead. Well, you could always be a politician . . .

Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals! God Bless You! God Bless America, and God Bless Our Troops (“The price of freedom is eternal vigilance!”- Thomas Jefferson)  Make today a GREAT day for someone!

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May 09 2010

The MOTHER OF INVENTION . . . is you!

Happy Mother’s Day,

                       

Mother of

                                                  

Invention!

                                       

That’s YOU, Boss…

                                             

     If you work anywhere in that vast SEA OF (government or corporate giant) INCOMPETENCE, click off here and visit some other website. If you’re running or managing your own business –real parent or not– read on: YOU are the “Mother of Invention.”

     Now, Peter Drucker, who’s referred to as the “Father of Management” may not like that idea, but–I would challenge him–when did “Mother” ever lose to “Father”?

                                                                          

     Today, in other words, is also a day to celebrate being your business’s parent.

     First off, anyone who works for you sees you in a parental light. You are looked up to for guidance and leadership. You are a role model. You may not like providing inspiration or being thought of as something special, but you ARE.

     Face up to it and make the most of it. You’ll be helping your staff, your self and your business to grow.

     Don’t just provide leadership. Provide leadership by example; people want to learn by watching and trying and doing.

     Don’t just provide leadership. Provide leadership that’s transparent. Keep all your business dealings clearly defined and out in the open. Forget you have a Bcc setting on your emails. Stop closing doors. Share information freely.

     If you’ve hired good people to start with, you’re only toying with risk levels that are reasonable. If you’ve got a bad apple or two, your open-and-above-boardness will flush them out.

     In other words:

Give everyone a chance to give you a chance for your business to have a chance to succeed.

                                                                                         

     Now, Mothers and Fathers, let’s look at that “Invention” word that you’re parenting. If you’re not CONSTANTLY creating and inventing and innovating . . . coming up with new ideas, ways, methods, designs, plans, steps, contacts, messages . . . EVERY DAY, then you are investing in the status quo.

     Keeping things the same, not rocking the boat, and “if it ain’t broke don’t fix it” are the prevalent notions anchoring most stagnant corporate giants, every government agency, and all unsuccessful small businesses. 

     Business owner Job One is to stay out of that trap. Don’t let anything interfere with your daily birthing of inventive thinking. It’s how you started your business. It’s what’s carried your business. It’s what will will make the difference between your business surviving and your business thriving in the months and years ahead. 

     This doesn’t mean every lightbulb that goes on over your head needs to light up the world, or even that little dark corner of your workspace, but it does mean that you and your business cannot afford to pull the plug on that open socket; keep trying out new bulbs; follow up with some and discard others. [Edison made 10,000 tries before inventing the lightbulb!]

     Innovation, remember, is taking the rarest of those good ideas and seeing them all the way through, every specific step of the way, to their final destination markets — even if only on paper or the computer screen. Together with your business itself, it’s those parented ideas that become the inventions that you mother and nurture into adulthood. Happy Mother’s Day!     

Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals! God Bless You! God Bless America, and God Bless Our Troops (“The price of freedom is eternal vigilance!”- Thomas Jefferson)  Make today a GREAT day for someone!

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May 06 2010

ENTREPRENEURSHIP Breeds Leaps of Faith

When you undertake

                                        

to organize, manage,

                                                       

and assume the risks

                                  

of owning and running

                               

a business…

                             

. . . you are not just taking a leap of faith.

You are taking the leap with a full plate in hand.

                                                                                          

Imagine a waiter balancing a tray full of dinners on one hand and carrying a “table jack” with the other, while deftly jumping across a six-foot moat into a flame-edge-bordered room packed with ravenously hungry people, and no idea of who ordered what.

     Whew!

     Well, if the guy is the owner of the restaurant, odds are the right people will get the right food, others will get some complimentary food with appreciative remarks and everyone will end up coming back.

     If it’s a giant chain restaurant, the wrong people will get the wrong meals, nobody else will be acknowledged and the only ones who return will be coming back for the cheap prices only. 

     It seems appropriate on National Prayer Day (yes, that’s today in case you forgot to say some) to be addressing leaps of faith, even if it is in conjunction with a business focus. Entrepreneurial enterprises are, after all, among some of the world’s greatest benefactors of prayer and leadership faith.

     Most small business owners do most everything that needs to be done by themselves. They sell; they finance; they organize; they manage; they innovate; they manage and serve customers and clients; they market, promote, and publicize. Entrepreneurial “personalities” rarely if ever match corporate counterparts (and most would agree there really are no direct counterparts anyway).

     Entrepreneurs tend to be entrepreneurs because they simply don’t fit the orderly, entrenched, established, procedural, authoritative and controlling mindset that corporate muckity-mucks seem to thrive on. Corporate guys are invested in the status quo. Whoa! Don’t make waves!

     Senior executive vice presidents and directors of anything are up to their you-know-whats in burdensome and tedious reliance on planning and analyzing . . . activities that are viewed by upstart business venture principals as paralyzing behavior.

     By contrast, entrepreneurs thrive on innovation, action, and high enthusiasm. When a small business owner consults with her market research department, she is talking to herself as she cruises through Bing and Google.

     Okay, so right about now, I know there are a smattering of grumbling corporate people (mostly, it seems, brothers-in-law of entrepreneurs!) who are punching their monitors and yelling that times have changed and big business is now leading the way in innovation and brand loyalty and new market development and communications and high-level training. Bull.

     Automakers? Banks? Pharmaceutical giants? Oil companies? Mainstream media? Consumer product manufacturers? Need we go further? How many of these do you see taking leaps of faith?

     The monster donut-maker guys may think America runson their junk food, but they’re dreaming (their coffee’s not even good!).

     America runs on small business and entrepreneurial spirit, on Mom and Pop Stores, basement and kitchen table and garage businesses, one-man-band services, farm families, commercial and residential contractors, and techies in bathrobes working out of their bedroom closets. 

     That’s what we’re all about. That’s what will turn this economy around. That’s who we need to be remembering in our prayers today and every day. Small business and entrepreneurial pursuits are the foundation of America’s past and the keys to America’s future.

Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals! God Bless You! God Bless America, and God Bless our troops because “The price of freedom is eternal vigilance!” [Thomas Jefferson]  Make today a GREAT Day! 

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May 02 2010

LEADERSHIP JOB ONE: RESPONSIVENESS

J & J Leadership

                            

Lessons

                                         

 Go Far Beyond

                                

BandAids!

                                                                 

     We are witnessing now one of the world’s worst oil leak disasters. It could have been drastically minimized with immediate action. 

     Instead of responsiveness, however, we had eight days of Presidential foot-dragging in order to be preoccupied with more important issues, like trying to push Goldman Sachs over the edge of the political cliff without toppling in over them, and hosting a reception for the New York Yankees, among other such critical demands.

     Ah, but after eight days, when the White House finally did decide to step up, determined to save a token pelican or two, some key federal-titled muckity-mucks were actually “dispatched” with orders to report back in 30 days.

     Right, 30 days! How long would it take anyone you know who lives on a coastline to tell you that on top of 8 days of hundreds of thousands of gallons a day worth of leaked oil, we are destined to inevitably see that oil along the Eastern Shore? How about 30 minutes?

     WOO HOO . . . a little too little too late! Imagine taking this approach to respond to a business problem. You’d be out of business. Or, you’d be big-time up to the tops of your hipboots in debt with expensive apolgetic and advertising media expenses. Ask Toyota.

     Either way, the problem multiplies exponentially when responsiveness is not present. Without a sense of urgency built into your leadership position, your business is only as strong as the last time you took swift positive remedial action.

     The classic textbook example was, of course. when Johnson & Johnson handled “The Tylenol Scare” of 1982. They acted poste haste and authoritatively.

     J&J management breeds leadership. It doesn’t matter that you might have a mom and pop grocery store (are there any of those left?) or a 3-person home-based business, there is much to be learned about crisis management from the way J&J dealt with this potential disaster:

  • Apologize immediately and completely.
  • Act immediately.
  • Tell ALL.
  • Follow up.
  • Stay invested in the solution and be transparent.

     Bottom line: RESPONSIVENESS.

     When you tackle a major problem head-on and immediately, the biggest risk you run is being accused of being over-zealous. What’s that compared to lost lives, lost environment, lost trust, lost credibility? The important distinction to remember here is the difference between reSPONDING and reACTING.

     When you reACT, you run the immediate risk of OVER-reacting, and that puts you out of control. When you reSPOND, you are acting with control, and you are ensuring increased odds of success. Seeking a practical control tool? Take some deep breaths!

Click Here to work with Hal NOW!

Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals! God Bless You! God Bless America, and God Bless our troops because “The price of freedom is eternal vigilance!” [Thomas Jefferson]  Make today a GREAT Day! 

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Apr 27 2010

Have You Inventoried Your STAFF Lately?

When times get tough, 

                                     

the tough get going,

                                             

but they also

                                      

inventory their staffs!

                                                                            

     It’s easy to do, costs nothing, takes almost no time, and can produce an avalanche of valuable sales and business contacts. Pass around a short survey every six months that asks the people who work with you what they’ve been learning lately outside of work, who they know, what activities they choose for family fun, what kinds of careers family members have… 

     With a little prompting on your part, and some representative examples you can offer to promote useful responses, you may learn nothing of value . . . but you could be astonished! And until you flat-out ask, you’ll never know. Your administrative assistant may have a brother-in-law who runs a company that’s a perfect fit with your business mission.

     Your operations manager’s sister might be married to a board member of a neighboring business you’ve considered courting for shared marketing expenses.

Maybe your shipping clerk or receptionist is active in the same church as a key supplier who’s been giving bigger discounts to your competitor, but you’ve never had enough of a shared personal connection to feel comfortable enough to approach her about it.

                                                                

     Why wouldn’t you know things like this already? Most people who are not running a business, or in sales, rarely think about networking, or have experience in the qualifying question process that’s usually needed to uncover valuable connections. It’s human nature to not volunteer “personal” information.

     You have a goldmine of untapped resources under your thumb. Start to draft your survey page.

     Avoid probing personal questions. Unless you have more than a hundred employees where processing answers could start to get unwieldy, avoid multiple choice or yes/no/maybe questions. Keep things open-ended and “optional” so no one feels you’re poking around to get in his or her closet. Explain that good business contacts can come from stretching awareness of existing resources, and that you would be very appreciative of any information shared, even if the respondent didn’t consider it valuable.

Who do you know in your neighborhood, or your family or immediate circle of friends that might have some work or career connection with our three major prospects/customers?

Would they mind if you or someone from your organization contacted them or used their name to make contact with that prospect/customer to help open up a channel for dialogue about the services/products we offer?

What would it take for that to happen?”

                                                                                       

     A question flow like this will of course get answered more enthusiastically and more thoroughly when you can provide some reward — a bottle of champagne, a day off, a charitable donation in that individual’s name, a percentage of potential sales commission, a small piece of some resultant new revenue stream that a connection produces. Use your imagination here.   

     The bottom line is the old reminder that you never get anything if you don’t ask for it. And when you do ask, you may be pleasantly surprised. What’s the worst thing could happen, the questions produce no contacts? At least it will serve to get people thinking.

Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals! God Bless You!

Make today a GREAT Day for someone! 

One response so far

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