Archive for the 'Sales Process' Category

Aug 02 2015

Baking Entrepreneur Cakes?

cake

Entrepreneur Programs

 

Do Not Make Entrepreneurs

 

Entrepreneurship can be taught. And those who are entrepreneurs can be made more productive. But the truth is that those not born with entrepreneurial instincts and attitudes can only learn what the tools and ingredients are –and maybe even how to use some of them– yet never become entrepreneurs.

Not everyone, after all, can consistently look at problems and count them as opportunities. Thomas Edison saw his 10,000 attempts to invent the lightbulb as 9,999 ways to learn from, that led him to the last.

Just as tools and ingredients do not bake cakes, neither do they make entrepreneurs. What happens to the cake if you put the egg in at the wrong time? What happens to a well-informed entrepreneurship student who’s afraid to take reasonable risks?

Can risk-taking be taught? Maybe. But when the moment of truth arrives, will a top student who fully understands reasonable risk-taking, but lacks entrepreneurial instincts, actually take the risk she or he needs to take to achieve success?

Entrepreneurial instincts practically dictate resistance toward and distrust for authority figures. Does this preclude meaningful instruction? Who can teach entrepreneurship except an entrepreneur?

And how many entrepreneurs are driven by the entrepreneurial-essential fire-in-the-belly desire to put themselves in the middle of a complex politically-stratified organization that relies on academic authority channels to exist, when they themselves could instead be developing the next great medical treatment or mobile app, or self-tying shoelace?

Entrepreneurs are driven by making their ideas work, not by others’ ideas, not by money, not by organizational achievement. Though there undoubtedly must be some exception somewhere, my lifetime of entrepreneurial pursuits and independent coaching (to instill entrepreneurial values in organizations), has yet to uncover even one.

An entrepreneur is an entrepreneur is an entrepreneur. [That’s sort of like: “if it quacks like a duck . . .”] Learning as much as one possibly can about entrepreneurial-thinking-and-doing will, without doubt, strengthen one’s business and career odds for success — on a campus, in a corporation, or in small businesses run by entrepreneur-savvy people. And, yes, even in government captivity.

Realities:

  • Don’t expect such efforts to crank out legions of entrepreneurs
  • Many succeed beyond their dreams without even an inkling of entrepreneurial values
  • Almost every business and career can benefit by infusions of entrepreneurial energy and style

Like teaching those few-and-far-between truly brilliant musicians that they have what it takes, entrepreneurship teaching and training efforts can provide much-needed wakeup calls! Programs grounded in entrepreneurial traits, characteristics, behaviors, and action-orientation do indeed succeed. They raise consciousness for students and corporate executives who have what it takes, but who never quite cultivated the awareness levels needed to put it all together for themselves.

Deliverables include: increased innovation, productivity (less wasted time, energy, resources and money), and sales; increased customer and market awareness and responsiveness; sharper and quicker decision making; accelerated market testing; rapidly expanded networking and referral bases; enhanced communication skills; and a stronger across-the-board sense of teamwork, self-fulfillment, and self-motivation.

The ultimate entrepreneurship determinant is REALITY

. . . existing as much of the time as possible in the

“here-and-now” present moment. 

Are you?

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Hal@Businessworks.US    931.854.0474

Open  Minds  Open  Doors

Make today a GREAT day for someone!

God Bless You and Thank You for Your Visit!

No responses yet

Jul 23 2015

Corporate and Campus Entrepreneurs

ENTREPRENEUR ON THE FENCE

 

qualities-successful-entrepreneurs.jpg

Like stunned fish floating aimlessly to the surface after an underwater explosion, corporations and colleges lacking entre-preneurial mindsets have been equally lifeless for decades . . . standing on the fence, trying to decide the next move. But, Aha! That is now changing.

UNLIKE entrepreneurial thinkers and doers (who have long known that an “ostrich attitude” only produces a head-full of sand), corporate and campus leaders –for very different reasons– have failed for decades to embrace entrepreneurship as a viable management methodology.

Shell-shocked by a quicksand economy, slippery-sloped job ops, and blink-of-an-eye marketplace changes, big business and academia are now beginning to regain consciousness as corporate and campus entrepreneurship training centers, programs, teams, and projects are rapidly moving front and center.

Reality is that America’s businesses and institutions of higher learning can no longer afford to manage from the “analysis paralysis” platform that requires months of committee meetings to recommend action instead of simply acting and adjusting immediately, then acting and adjusting again.

It takes an entrepreneurial mindset to dig out of the holes corporate managers and academic administrators have found themselves embedded in . . . to be airlifted out by technology-piloted choppers if need be . . . and accept the fact that entrepreneurial ideas, actions, instincts, and traits are yet again tantamount to paving the way for economic rebirth.

As quickly as we once reined in or abandoned Theory X, Theory Y, Theory Z, One-Minute Manager, Quality Circles, MBWA, Just In Time, Empowerment, Assertiveness Training, Anger Management, Lean Management, MBO, BOSCARD Management, and a hundred other such success fad formulas and piecemeal methodologies . . . we have come full circle from the 1980’s to realize we must think like entrepreneurs and act like entrepreneurs to truly make a difference!

CORPORATE ENTREPRENEURSHIP

The perpetual champion of management success, CORPORATE ENTREPRENEURSHIP, was billed in 1981 training program promotions by this blog post author, as:

“the new tack in the race for innovative business solutions that work”

— and reinforced by INC. Magazine‘s Executive Editor Stewart Alsop II (in April 1981):

Entrepreneurship is in, it’s hot . . . a renaissance in American society, especially for entrepreneurs now buried in large corporations.”

Regardless of size, sales, or clout, if your business or academic organization is not already riding the new, revitalized 2015-2020 entrepreneurial wave of “Reality Success” that builds cruise-control managers into enlightened decision makers, you can be sure your competition is!

When it’s time to put more heart, more walk-the-talk attitude, and fewer politics into your business –to  ignite dormant organization spirit and foster more innovative business and market leadership thinking– CORPORATE ENTREPRENEURSHIP coaching and hands-on training can be your answer.

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Hal@Businessworks.US    931.854.0474

Open  Minds  Open  Doors

Make today a GREAT day for someone!

God Bless You and Thank You for Your Visit!

No responses yet

Jul 04 2015

HAVE YOU GOT WHAT IT TAKES?

Every career success requires

 

this entrepreneur discipline:

 

success poster    

No matter your career, you need this. Whether you’re a corporate muckity-muck, teacher, politician, healthcare specialist, secretary, retail clerk, telemarketer, athlete, stylist, cowboy, sales rep, business owner, logistics manager, IT guru, pilot, media mogul, entertainer, writer, lawyer, pastor, government administrator, student, or a stay-at-home Mom (or Mr. Mom) . . . or add your own description: ________________.

No matter your career, you need this entrepreneur discipline.

Well, sure. You’re reading this, so you already have a commitment to learn and grow. You’re already motivated to achieve. Odds are you have some degree of integrity—doing the right thing even when no one else is watching! And you likely have some entrepreneurially-embedded sense of urgency.

Entrepreneurs are also willing to take reasonable risks and adapt readily to change. But risk-taking and adaptability are not always reliable measures of career success. You work hard at making the most of your communication skills by listening and observing carefully and tenaciously. Well, that’s a good thing, and may even be worth a few points toward achieving the magical level of success you crave.

But all of these assets—and many more you undoubtedly possess aren’t worth a hill of beans without a highly developed sense of vigilance. Huh? You thought that was a discipline relegated to the military or research scientists.

Well, here are a couple of not-too-shabby practitioner/advocates:

  • Henry David Thoreau, the noted American author, philosopher, abolitionist, naturalist, tax resister, development critic, surveyor, historian, and environmentalist who urged followers to “be forever on the alert.”
  • And how about Thomas Jefferson: “The price of freedom is eternal vigilance!”

So how does vigilance fit here? What makes it so special? Why should those who aspire to some measure of success really care? What’s the deal? What’s in it for me?

 

The answer: Vigilance is as Thoreau described, being forever on the alert. Alert to what? Alert to opportunities, market changes, society changes, world changes, job changes, personal and family changes . . . and assessing the impact of each, based on HOW (not why) you do what you do, HOW (not why) you use what you have, HOW (not why) you make the most of the skills you’ve developed.

It is all about being continually focused as much of the time as possible on the realistic present “here and now,” instead of the fantasy-filled past and future. Vigilance occurs in the present. How much of your life and success pursuits are in the present? The more they are, the closer you get to where you’re going.

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Hal@Businessworks.US    931.854.0474

Open  Minds  Open  Doors

Make today a GREAT day for someone!

Thank You for Your Visit!

One response so far

May 13 2015

A FLY ON THE WALL

Business Owners and Managers . . .

     WISH YOU COULD BE . . .

fly on wall?????????????????????

STOP WISHING that you knew what was being said when something goes wrong. Instead, start asking the right questions to find out what you really need to know.

 

But don’t ask “WHY?” – that only breeds excuses. WHY were you late again? My alarm clock broke. I got a flat tire. My dog was sick. I had to help a neighbor. My mother-in-law showed up for breakfast. I had a really late night last night, and . . . Well, ya’see, I belong to this carpool, and . . .

Instead, ask “HOW?” Find out the process that is or was involved. And don’t settle for a “WHY” answer that many people offer even when they are asked “HOW?”

Staying with the same “late for work” scenario, try asking the late person: HOW can you prevent being late again? Can you give me three steps you’ll take immediately that will keep you from being late again? Please write them on a piece of paper and drop it off here before you head home today.

You’ll be amazed at the results that come with handing in that piece of paper.

If necessary, explain that you want to understand the steps involved, not the reasons for taking them. You can never make something better unless you find out how it got that way to start with . . . you need to know exactly what the specific steps were. Problems aren’t solved by addressing blame or generalities. They’re solved by studying what took place.

WHY doesn’t matter. Knowing WHY won’t help you fix things. Are you wishing you were a fly on the wall so you could have someone or some circumstance to blame, OR being able to know enough to be able to fix the problem?

Can you see how the first of these two options is anchored and invested in fanning the fires of your own self-importance? The second prompts the violator to solve her or his own problem. Do you want to make things work better . . . or feel like a hot-shot?

Well, okay, some people thrive on being management firefighters who prefer to flex their problem-solving muscles by finding fault with others instead of helping others solve their own problems. So, if that’s the case, just keep asking WHY? Oh, and just keep wishing . . . you might win a trip to fantasyland!

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Hal@Businessworks.US    931.854.0474

OPEN MINDS OPEN DOORS

Make today a GREAT day for someone!

2 responses so far

May 09 2015

Fearless Damn Marketing!

GOT A GENIUS MESSAGE?

                                                 

GOT GUTS?

 

FEARLESS MARKETING is not about thumping your chest or flailing your fists wildly about before even stepping into the ring, the key, the batter’s box, or up to the tee, the net, or line of scrimmage.

Neither is it even about performing these kinds of antics after knocking down an opponent, making a slam-dunk, hitting an extra-base hit, sinking a putt, forcing a bad serve, or rushing for a first and goal. Sorry, truth is that you’re NOT Spiderman or Wonderwoman!

Being FEARLESS doesn’t mean being insane! It’s about stepping up and out as uniquely, as wisely yet brashly, and as customer-consciously as possible.

In the mid-late 60s, a creative marketing genius named Tony Isadore –then with the great Madison Avenue advertising agency, Young & Rubicam–came up with what was, at that time, unheard-of, earth-shattering language to headline an all-out media (TV, radio, print ads and transit signs) campaign to raise donations for The New York Urban Coalition, The message: “GIVE A DAMN.”

Risky business for those involved. Many thought the use of “DAMN” would be putting careers on the line. Yet the word happened. And because it was deemed by the public as appropriate for the purpose, it became a resounding success.

There is a time and place for everything, but the trick in FEARLESS MARKETING is to be that one step ahead, to anticipate what will work and how far to go in making it work. This is not to suggest ferreting through lists of prospective curse words to throw into your marketing and branding programs.

It is simply to make the point that when we look just far enough into the immediate future, with the right eyes (!), at the right market, we can almost predict an unusual word choice that will “click” with prospects. “GOT MILK?” and “DO IT!” and “IT’S IN YOU” and “LOVIN’ IT” and “THE REAL THING” all come to mind as two or three-word, double entendre messages that have made colossal sales.

And it’s hard to beat the great social media names (GOOGLE, Twitter, Facebook, and LinkedIn) that are in themselves, sales messages, and have even gained acceptance as verbs!

But, ah, be aware that none of these (or I’d venture to guess that any great, short, FEARLESS MARKETING messages) EVER just popped out of someone’s back pocket. Marketing messages that step up and out, that make a difference, that work, typically require re-working, revising, re-thinking, re-writing hundreds if not dozens of attempts, over considerable periods of sleep-on-it time.

So if you’re paying someone to produce the winning combination of words, be patient. Great branding never happened overnight, and if you can think of exceptions . . . you’re going to be wrong 99% of the time! If you think you can produce the perfect words yourself, become a copywriter . . . but don’t give up your day job!

FEARLESS MARKETING is not just the creation of a message. It’s also having the savvy and guts that underscore the message of FEARLESS! (the stage musical), which, applied here, translates to: If the risk involved is reasonable, run the DAMN marketing. FEARLESS MARKETING ignites FEARLESS SALES!

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Hal@Businessworks.US               931.854.0474

OPEN  MINDS  OPEN  DOORS

Many thanks for your visit and God Bless You.

Make today a GREAT day for someone!

No responses yet

Mar 13 2015

SELLING TO ZOMBIES!

HOW TO SELL TO ZOMBIES

 

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A recent study purports that: people are now spending more hours per day with
electronic devices than they spend sleeping!

 

Draw your own conclusions. Regardless of the details, it’s true that we ARE rapidly becoming a planet of ear-budded Zombies… not the Stephen King kind, thank heaven, but the daily, impersonal- and-unable-to-know-how-to-relate-to-others, heads-down, technologically-addicted, kind.

So, how do we sell through preoccupied minds? And regardless of titles, we’re all in sales. (Don’t we all “sell” ourselves to others all day? Every day?) And how hard is it to get cash, a date, acceptance, when our prospect’s mind is mid-game, mid-text, mid-music, mid-call?

Okay, so how do we sell to Zombies?

Today’s sales professionals have to work much harder at gaining undivided attention. But some of the most hard-charging salespeople turn to jellyfish at the thought of having to insist on having undivided attention before pitching their wares. Fear of being too intrusive? Fear of losing receptivity?

Bottom Line: You must eliminate more distractions than you think you’re capable of. In order to do that, you must take the risk of being pleasantly assertive before you start your spiel/pitch/presentation.

This translates to being like church, the movies, and pilots on takeoffs and landings — request your prospects to turn off their cellphones, tablets, laptops, intercoms and Dick Tracy wristwatches before you get going. Oh, and (unless you’re doing an online/on-screen presentation) make sure you do too!

External sounds and sights
distract internal reasoning

When did you last purchase something from the person in front of you while reading or sending a text message, making or taking a call, watching TV, or when others around you were doing that? It’s close to impossible to make a sale in an audio/visual-cluttered environment.

If you have a persuasive message to deliver, avoid noisy or TV-mounted restaurant settings, concerts, parades, movie theaters, shooting galleries, oil rig sites, airport runways, football games, school playgrounds, fire stations, the stock market floor. Staticky phone line or hectic office? Call back.

If the products or services you’re selling involve or produce sounds and/or moving images, demonstrate what you’ve got, then shut it/them down to talk. If you’re outdoors, suggest strolling to a quiet area.

High tech/electronic Zombies are not a lost cause

unless you allow them to be. Sales are your lifeline.

Don’t choose for interferences to beat you. Ask

prospects to step into the hall, or if you (or they)

can find a quiet room or area for long enough to

make your sales points.

Remember the age-old “AIDAS marketing formula: Attract Attention; Create Interest; Stimulate Desire; Prompt Action; Deliver Satisfaction. It’s hard to do any of these with electronic verbal and visual interferences on the surface (or under the table), or in people’s pockets.

All common sense?   Perhaps . . . IF you’re riding the electronics tide, fully conscious of your day-to-day environments, firmly embedded in here-and-now thinking, and recognize a Zombie when you see one!

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Hal@Businessworks.US               931.854.0474

OPEN  MINDS  OPEN  DOORS

Many thanks for your visit and God Bless You.

Make today a GREAT day for someone!

No responses yet

Mar 01 2015

BOOST SALES NOW WITH FSP!

Thank You to FEARLESS, the musical [www.fearlessthemusical.com] for the last three words and some of the clout of this post!

9781935993735_cov.indd

While some political leaders may doubt that FEARLESS Strategic Planning (FSP) is what the U.S. Government needs to be doing more of right now, it is certainly what every professional salesperson needs to be focused on at least once a week—and more likely, every morning!

FSP is partly back to that old adage for success that we can only ever get to where we’re going when we have a map or, as present day technology dictates, a GPS or mobile map app. But the difference is in the name. It must be a FEARLESS map and we must follow it fearlessly.

Sales professionals have a tendency toward squeamishness, avoidance, nay-saying, and self-doubt when they head off into what constitutes new or uncultivated territory . . . or when they need to circle around and come back to the doorstep they once left feeling inadequate, defeated or threatened.

The solution to these mental roadblocks is to pick yourself up, dust yourself off, take a deep breath, smile like you mean it, and get back on the horse that threw you (or whose clomping, stomping, snorting, glaring, and big teeth have kept you jittering at a cautious distance).

First off, no customer or prospect knows more about you, or your product or service or concept . . . than you! Secondly, anyone (or group) putting out defensive arm-folding or “I think I know more than you” pyramiding of fingers, is simply afraid of making a bad buying decision, so take these as signals that your job is to help them feel more secure about where you’re leading them. Back out of your pitch long enough to break down some of these resistant postures. Tasteful humor helps.

Thirdly, and most important: you got to where you are because you have a gift for knowing the right things to say in any sales situation. Rely on that. Trust yourself. Reach inside and appreciate what the real you is all about. Then, put it to work. Being FEARLESS means being authentic.

When you plan your weekly and daily strategies, plan them with a positive attitude and an air of authenticity. When you dig into your areas of strength and build energy and genuineness (vs. boredom and phoniness) into your words and actions, you are being authentic . . . FEARLESS!

How to get to that point? Work at it. Stop giving up on yourself. Cultivate everything you can think of that builds and rebuilds your sense of determination, gumption, fire. Never stop learning. Every problem is an opportunity. Strategize from your mind, but act and speak fearlessly from your heart!

Every day you begin with FEARLESS Strategic Planning will bring you increased health and happiness and success. Your words and behaviors are always your choice. Choose to be FEARLESS. Choose to make it easy!

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Hal@Businessworks.US          931.854.0474

Open  Minds  Open  Doors

Many thanks for your visit and make today a GREAT day for someone!

No responses yet

Feb 21 2015

Are You Sending Out Mixed Messages?

“Pretty good job… for a woman!

 

“Pretty good job… for a woman!“

“Thanks for nothing” types of “mixed” messages pervade today’s society– in meetings, phone calls, emails, texting, even music! “Don’t smoke, don’t drink, and don’t curse,” he warns his new employee. Then the boss frantically pats down his pockets and exclaims with frustration: “Sh*t! I must have left my pipe at the bar!”

“All the world’s a stage…” proclaimed Shakespeare. At one time or another, we all play roles and mask ourselves in some way. If we become aware of ourselves when we are putting on a performance, that awareness gives us the freedom to reject unproductive (unless you’re “on stage”) playacting in favor of authenticity.

A is for Apple.jpg

And (yes, apples are great, but) certainly, A is for AUTHENTICITY too! It is Authenticity, after all, that is the overriding human quality which serves us best in both life and work

. . . yet, short of hiring someone to monitor or videotape our daily words and actions, it can be difficult at best to be aware of when we are “putting on airs” or undermining someone else or sabotaging current circumstances. Why? Because playacting is often an unconscious knee- jerk reaction to another person or situation.

So what are we to do to begin eliminating or at least minimizing phoney images and communications?

Awareness of life/career damages from disingenuous behavior is the beginning. So, you’ve already started. Next comes making a conscious effort to strengthen your resistance to assume or take on these self-destruct roles. You need to “catch yourself” by keeping your mind and body in better balance with the real you:  the deep-inside you.

Accept from the outset that–unless you’re another Mother Theresa–you may be unlikely to ever achieve 100% authenticity. But know that even slight improvements will enhance your personal respectability and community standing, and will dramatically increase others’ acceptance of your ideas and trust.

Once you are aware of this thinking and accept that “being more genuine” will rocket-boost your life, work, and play pursuits, begin to take more deep breaths. That alone will help you ground yourself in times of trouble and, ultimately, clarify your here-and-now focus in ways that win you more intrinsic happiness and more extrinsic rewards.

Being more aware paves your path to greater control and spotlights that everything you say and do is a choice that you make or the result of some choice you have made at some point in life. Simply by being more “Choice-Conscious,” you will find yourself better able to illuminate your strengths and free up your uniqueness . . . bring your real self, your authenticity, to the surface in more of what you think and say and do.

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Hal@Businessworks.US          931.854.0474

Open  Minds  Open  Doors

Many thanks for your visit and God Bless You.

Make today a GREAT day for someone!

No responses yet

Feb 17 2015

FEARLESS SELLING!

What I’ve Learned About

 

FEARLESS Selling!

 

Speak up for what you want. If you don’t spell it out, no one will ever know where you want to go. Solicit feedback.

When you state a feeling, opinion or belief, SAY that it’s your feeling, opinion, or belief…instead of implying that you’re stating “facts.” Imagine standing in your listener’s shoes.

STOP saying “all” and “every” and “ever” and “never” because you’ll start to believe yourself…and others will start to doubt you..

When others tell you your idea won’t work, don’t believe them. Instead, give it a goal and a strategy. It’s easier to move forward with a map.

STOP, LOOK, and LISTEN isn’t just for railroad crossings. Ask questions, observe and listen hard. But as Einstein said, “all we ever have is limited knowledge”…so when it’s time to move on, go with what you know!

Turn off the news. Bombardments of negative, tragic events will invade, disrupt, corrode and corrupt positive attitudes. INSTEAD: Sing. Dance. Read. Laugh. Play. Walk. Take pictures.

Positive attitudes are preserved when you respond instead of react. If you don’t react, you can’t over-react. Learn to blame less and forgive more.

Stop worrying about how you look and pay attention to how you behave. Entrepreneurial leaders instill confidence and inspire action no matter what they wear. Contrary to popular myth: Clothes do not “make the man.”

Look everyone and every thing in the eye. Good contact, not staring. Looking at your feet or over someone’s shoulder broadcasts ambivalence and fear…feelings that fail to: sell, instill confidence, inspire trust, communicate authenticity, show interest.

When the competition gets tough, get tougher by being better informed, by delighting (not just “servicing”) your customers, and by being honest.

Keep your eyes and ears alert, and your mind open. Take more deep breaths to keep your SELF in the “here-and-now” as much as possible . . . because success is the journey, and expectations breed disappointment.

Remember your family, your friends and how to laugh. Above all: Trust your SELF!

Live. Love. Make it easy.

 Some concepts inspired by www.FEARLESStheMusical.com

9781935993735_cov.indd

 

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Hal@Businessworks.US          931.854.0474

Open  Minds  Open  Doors

Many thanks for your visit and Make today a GREAT day for someone!

No responses yet

Jan 18 2015

ZEST! The Competitive Edge.

“Z”. . . ZEST

                                                                                ZEST (not the soap) I am referring to you and your business . . . ardor, élan, gusto, joie de vivre, lust, oomph, passion, pep, pizzazz, tang, vitality, energy, zing,  zoom, zip,  zap . . . either you’ve got it or Leaping Consultant . . . . . . . .

If you’ve got it, you can make it better. Start here now. If you don’t have it, you can get it ignited here, now. Free. No strings attached. No gimmicks! Just you and your business, and me.

~~~~~~~ 

Sounds good, you say, but who cares? Uh, your customers, your employees, your suppliers, your investors, your lenders, your community . . . and your family. Does that work for an answer? This is not just another lecture on motivation. It’s about operating your business with a competitive edge.

Let’s get to it: When did you last ask a few customers why they do business with you instead of with __________ (fill in the name of a leading competitor)? Oh, you did a survey? Well, that’s great, but there’s nothin’ like the real thing, Baby, goes the old song, and there’s nothing like straight eyeball-to-eyeball answers.

Whatever you hear back, by the way, accept and be appreciative. Do not criticize. Do not “Yes, But.” Do not argue or dismiss. There’s a reason for everything. Take it in. Write it down. Smile and say thank you. Go off and think. Odds are pretty good that the answers you’ll get will have something to do with your attitude and approach.

In other words, HOW you deal with customers, employees, and others around you is what determines more than anything else why your customers are your customers. And it’s that reputation that attracts other customers. So, if these assumptions about how you deal with others are even just half right, you already have a competitive edge.

It may simply need –like the holiday carving knife– a little sharpening. Start by asking yourself if you and/or someone else who works with you have been partly or largely responsible for positive customer feedback. Do you appropriately reward that behavior when it comes from others. Rewarding positives breeds more positives.

If you get feedback that attributes your business strength to other factors –price, quality, convenience, etc.–you need to giddy-yap over to your customer service counter/person/policy/strategy/whatever, to fix it or make it better.

Why? Because in this lousy (that we keep hearing is great) economy, it is frankly not a good sign that anything other than your outstanding service should be the #1 factor quoted by customers. You cannot any longer compete on price or packaging or quality or convenience or sustainability. Anyone with the know-how and gumption can beat you on those points.

But no one else can be you!

No one else can treat people exactly the same as you, and therein lies your single greatest and unique competitive edge — it’s the differential that you, exclusively, can offer. Have you ever by-passed others and gone out of your way to deal with a particular business because you relate better to the source? Of course you have.

We all seek individuals and entities we feel offer more integrity, more authenticity, a better reputation, provide more extras. So your customers are different? What’s keeping you from adjusting, over-hauling, boosting or perking up your business approaches and attitude NOW? Aren’t roadblocks, after all, a matter of choice?

Choose more of what works. Put a little spice in your spirit! And remember what you put out and how you come across – your spirit — is yours alone. No one else has or can use your strengths.

# # #

Hal@Businessworks.US  931.854.0474

Open  Minds  Open  Doors

Many thanks for your visit and God Bless You.

Make today a GREAT day for someone!

No responses yet

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