The “Inner Game”

of Covering Butts

There are three levels of political “game” playing in every business.

LEVEL I.  –WHOLESOME 

Most productive and well-intentioned among these three levels of business politics are what I call the WHOLESOME game players. Their agendas are comprised of earnest pursuits.

They are passionate about their lives and invested in making the most of their roles to nurture, enhance and grow the businesses that support them. They stimulate innovative thinking and healthy competition. They seek to make a difference.

They are leaders and team-players both. These are invigorating people who enjoy the daily challenges and opportunities of their lives and careers, who share and sweat and sacrifice to make a business work.

LEVEL II. –MANIPULATIVE  

On the flip side of business politics are the MANIPULATIVE game players. These are crafty, strategic-minded, self-indulgent “hallway hoverers” and “meeting Marxists.” They carry hidden agendas.

When they’re not busy disrupting or fostering disruption, they lurk in the shadows, watching and listening and figuring out how to fold what they learn into what they can use for themselves. Government and quasi-government agencies are–like tape-edged mattresses to bedbugs–breeding grounds for manipulative games and players

These are insecure people who do everything possible to undermine and inhibit others, who never hesitate to cut quality and value corners, who expend inordinate amounts of time and energy covering their butts, and raising their own flags.

LEVEL III. –MALLEABLE 

The word of choice here is malleable. It means easily taught or managed (also, easily hammered, which is significant). The MALLEABLE game players are really non-gamers, but will go with the wind as it best seems to suit them on any given day.

They aim to please, but not make waves. In a room full of foul language, off-color stories, sexist or racist remarks, they will quietly nod and smile just enough to not stand out. They will also work their tails off when motivated by a WHOLESOME game player. 

These are the people who comprise the majority of America’s workforce.

Like following the motivational applications of Maslow’s Hierarchy of Needs (by rewarding others at the place in time, and at the level of personal needs that they will most respond to), you –as the business owner or manager– must be a detective to be an effective leader. You need to ferret out those whose self-serving behaviors are threatening to flush away your hard-earned business success.

And, by the way, if your business is still alive and kicking through this pathetic economy, it IS a “success”!

How to get started? If you are in the LEVEL I group above, you are already well on the way.

You would do well though to refresh your brain with some Google or Bing searches of Maslow’s Hierarchy and dig into the structure and meaning of it. Measure what you know about each person involved with you, and decide current need levels for each. Reward their efforts accordingly. Often, a news release or car servicing works better than cash! (And remember that need levels can change daily, even hourly!) 

As you stumble into individuals who appear unaffected by your efforts, spend talk time with them to confirm or deny the evidence. If the investment in getting a person on track is worthwhile, go FOR it. If not, let go OF it!

[If you want a little coaching with this, or have a particularly sticky staff issue, give me a call.]

You can save the economy by helping to move small business forward . . . Support those who support free market competition healthcare and job creation tax incentives for entrepreneurs! 

____________________________________ 

302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

YOU SAW IT HERE FIRST!

•  Gutless, Incompetent, Greedy: The US Postal Service  

•  Having grown up a mailman’s son

•  Not just tech triumphs, the PO is a self-fulfilling sinking

•  Stuff Always Gets Worse Before it Gets Worse

And NEWSMAX reported this week . . . 

          “The U.S. Postal Service is close to maxing out its $15 billion line of credit with the Treasury and could run out of operating cash by the end of the year. But its contract with the postal unions is preventing the USPS from implementing the cost reductions it needs to get its finances under control.

          “Labor accounts for 80 percent of the USPS’s costs— the Service has the second largest civilian workforce in the nation, behind only Wal-Mart — and 85 percent of workers are protected by the collective bargaining agreement. “The unions have become a giant anchor on an already sinking ship,” Tad DeHaven, a budget analyst at the Cato Institute, wrote in an article appearing on The Daily Caller.

          “Last year the average postal worker received about $79,000 in total compensation, compared to $61,000 for the average private sector employee. But the union contracts “inhibit the flexibility required to efficiently manage the USPS workforce,” according to DeHaven. He cited the “no-layoff” provisions that protect most workers, which forces the USPS to lay off lower-cost part-time and temporary workers before it can fire a full-time employee.

          “Union contracts also make it difficult for the USPS to hire part-time workers, which could result in savings and give managers flexibility in dealing with fluctuations in workload. Only 13 percent of USPS employees are part-time, compared to 53 percent for UPS and 40 percent for FedEx.

          “Despite the USPS’s difficulties, the American Postal Workers Union — which represents more than 200,000 workers — is in contract negotiations with the Service and union chief William Burrus insists a pay increase for his members is an “entitlement.” He said the union wants “more money, better benefits.” DeHaven concludes: “The postal unions are likely betting that in a worst case financial scenario for the USPS, policymakers will tap taxpayers for a bailout. Unfortunately, if recent history is a guide, they’re probably correct.”

You gotta be kidding!

If you own or operate a small business, if you’re an entrepreneur, if you’re an entrepreneurship student, if you’re anyone in business with half a brain, your bowels should be in an uproar about the five paragraphs above.

It’s not only over-the-top insulting to all American businesspeople that –in an economy where business survival is more talked about than business profits, where unemployment, bankruptcies and foreclosures continue to plummet– that ANYone could think like this.

Why haven’t the postal unions stepped up to the plate and taken a responsible attitude and a leadership role in fixing the problem instead of trying to launch it into a death spiral, which will inevitably defeat their own existences as well as others?

And because of  self-serving greed, we stand on the doorstep of incompetence feeding the incompetent with still more government bailouts using tax dollars to save yet another catastrophic failed government business effort.                                                                      

Please remember    

to vote Tuesday, November 6, 2012 

www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

Walking Through Illusion

A book by Betsy Otter Thompson

An unpaid-for (can you believe it?) book review

As you know if you’ve stopped by here any time over the last few years, I don’t do paid endorsements or reviews of products. services, productions, publications, or ideas.

On very rare occasions, I offer unsolicited recommendations for a product, service, person or organization if I think there’s a real value opportunity connection for small business owners, entrepreneurial leaders or sales professionals.

Even less often than rarely I entertain a review request, though never by a total stranger. But I’ve also always taught that there are no rules in business. So here, dear blog visitor (ta-ta-ta-ta-tah-tah), is a rule breaker for your consideration:  

~~~~~~~~~~~~~~~~~~~~~~~

In Walking Through Illusion, her sixth book, author Betsy Otter Thompson www.BetsyThompson.com has written a unique self-help paperback (241 pages; published 2010 by O Books, Winchester, UK, and Washington, USA; $19,95US; ISBN 978-84694-292-1).

I heartily recommend this disarming series of short stories for those seeking an insightful and provocative guide and chapter-by-chapter worksheet approach to introspection, to spiritual self-development and examination.

It’s something to carry in your briefcase

or tote bag and give your business

waiting time –and your life– new meaning.

The author takes readers along a bold new path of thinking, using the fascinating premise of a series of Q&A sessions with Jesus! Yes, yes, I know — as a business owner, entrepreneur or sales professional, you turn your head at the suggestion, right?

Maybe you say something like:“I’m not interested in making time to read a religious treatise when I’m busy trying to help my business survive this economy.”  Or “I’m not even Christian!” or “I go to great lengths to keep religion OUT of my business.” Hmmm? Sound familiar? Or am I just imagining?

Well, I can only offer the suggestion that it is possible that you could be wrong.

This book is–first of all — not a religious tome as much as it is a spiritual hand-holder into the spiritual self of you, the reader, and an opportunity to see a positive new perspective of what your real self is all about.

Now if you’ve seen even a few of my blog posts, you know that I am constantly crusading about the business success importance of perpetually working to know more and understand more about what makes you tick as a prerequisite to dealing more effectively with others — in sales, customer service, operations, and in all forms of leadership.

This book can help you discover,

and take action . . . and think.

Walking Through Illusion can be the vehicle you’ve been seeking to help you explore, better understand, and motivate yourself to adjust and achieve your goals . . . to make a positive difference on this planet.

What have you got to lose? Twenty bucks? Ha! You probably spent that on something dumb this week, right?

Hey, Happy Walking!

www.TWWsells.com or 302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

The more “expert” that

marketing people 

claim to be, the less

they seem to know!

It’s like the woman telling her doctor that she couldn’t get pregnant because her husband is a marketing guy. “Oh, and why does that make a difference?” asked the doctor. “Well,” she said, “all he ever wants to do is sit on the edge of the bed and tell me how great it’s going to be!”

— ——————————–

Most marketing people have a talent for making enticing claims, but many have no clue about producing results.

Add to this dilemma, that 37 zillion web designers, SEO engineers, and social media gurus elect to anoint themselves as “marketing experts” or “marketing specialists” so they can laugh themselves silly all the way to the bank after handing over some incredulous invoice that looks like the product of a high-priced law firm . . . hourly fees, plus commissions, expenses, and hidden surprise extras. 

I was reminded today (by Southern CA-based author and Internet marketing pro Dan Joubert) on Twitter, of a Fred Allen quote that “An advertising agency is 85% confusion and 15% commission.” Having spent my first dozen years of business in what were then the world’s three most famous ad agencies, I can attest to this “85%/15%” quote being 100% true! 

In my estimation, the only truly worthwhile “marketing experts” out there are those who have started, owned, and managed their own business for at least ten years, and who have a lifelong track-record of being outstanding sales professionals.

Short of those qualifications, you’re kidding yourself if you think some cyberspaceface “marketing expert” group can do your business justice.     

                                                                                          

And that includes (especially) top MBA school graduates taught by MBA school graduates who probably know less than your youngest niece or nephew. Case history studies contain not even a whiff of reality. I could give you hours of documentation on this subject, but suffice it to say that the vast majority (if not all) of the world’s greatest entrepreneurs never got to, or through, college.

Where is all this cynicism headed? To your dreams of having an exceptional marketing program that triggers exceptional sales. To a marketing effort that keeps your investment of dollars reasonable, and your investment of time minimal. 

Here’s how to get where you want your marketing to go:

1. Decide early on to not fall prey to dog and pony show, song and dance, smoke and mirror acts foisted on you by endless parades of “expert” solicitors;
2. Set yourself specific, realistic, flexible, and due-dated criteria –in writing (and the importance of “in writing” cannot be underscored enough)– BEFORE you begin to search out the person or persons to help you pull your act together;
3. Spell out your expectations loud and clear, but listen carefully to the responses and input you get from your narrow-down-the-candidates process;
4. Require weekly “How Goes It” progress reviews and be accessible in between.                                                                                                                                                                                                 

Marketing is both an art and a science. Those who are best at it are also psychology-savvy. They are skilled writers and visualizers who know how to attract and interest your target market, how to stimulate emotional buying motives to prompt action, and reward consumer desires with an emphasis on benefits. 

If you’re really smart, you’ll do like carpenters and heart surgeons: measure twice and cut once, instead of working your way through a large chunk of those 37 zillion “experts” for little if any return on your investment.     

302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

Q. What if it walks like a duck

 and quacks like a duck, but 

 looks like a tyrannosaurus rex?

A. You’ve got trouble. . . 

right here in River City!

And if we’re talking about A~N~Y aspect of your business, you can be sure that your customers will have even bigger problems than you, which is not a good thing.

Take it from experience, the last thing you want is for your customers to be confused, because confusion doesn’t just cost you patronage; it costs you your reputation. All the good things you’ve done, and are doing, get flushed away with one jerk of the handle.

Anything that costs your reputation, costs you sales to existing customers, and costs you prospective customers too. Like winning sports teams, businesses that offer consistency succeed. Attitude consistency is paramount.

From McDonald’s to Charles Schwab, from Hershey’s to Microsoft, from Federal Express to Wal-Mart, consistency of products and services (and of innovation, operations, marketing and sales) is what puts businesses like these over the top.

Consistency doesn’t mean having inventories that collect dust or never trying new methods or line extensions, or always doing the exact same things in the exact same ways. Those are investments in maintaining the status quo — a boring and unhealthy practice.

Consistency means carrying integrity and leadership and customer service to the extreme every day of your life that your business exists. It means maintaining and nurturing one strong, simple, single image throughout all the ways you represent yourself to the rest of the world.

It doesn’t matter if some people don’t like your image or your message. What does matter is that your image and message is consistent and delivered consistently across the boards…in your advertising, marketing, promotional and PR efforts, online and off…all of the time, without exception.

You know that repetition sells.

Repetition sells.

Repetition sells.

Repeating what you do and the ways that you do it, over and over, is the best way to build and strengthen a loyal following. Ask any stage performer, producer, or director.

In that sense, you are no different. You are on your business stage every day (and often at night), and your performance (what you have to offer and the ways you offer it) is being judged by others all of the time, even when you’re not aware of having an audience. 

Look at it this way — you want to get in better physical shape, but can’t make that happen by eating ice cream, candy and fried foods,  drinking heavily and smoking cigars only on weekends and justifying it by taking a long walk on Sunday afternoon.

Like building a healthy life, building a healthy business is a full time commitment to consistency.

If your business walks like a duck, and quacks like a duck, don’t make it something it’s not. Consistency sells.

# # #

 Hal@BUSINESSWORKS.US        or comment below

Does YOUR business

fit this definition:

Agility: being marked by ready ability to move with quick, easy grace . . . having a quick, resourceful and adaptable character 

???????????

How does it fit or not fit?

No, this isn’t a quiz. No, you don’t have to turn in any papers. Yes, the two questions represent an important self-inventory that should help you determine the ability of your business to survive the next coming wave of lousy economy.

What? More is coming? Yes, and it will be worse than the last one, and yes (Don’t shoot the messenger!):  It is on the way now! 

Like forcing the captain to own up to his miscalculations, and make a rapid course correction to keep the ship from running straight into the cliffs rising up out of the fog, November 2nd gives America’s small business owners a window of opportunity for a mid-course correction.

It’s a chance to adjust the sails of business ignorance that have led our rudderless tax-and-spend economy deeper (almost to the point of no return) into this unemployment-earmarked deficit since November, 2008. 

Oh, excuse me, The Washington Post –alongside it’s recent full page’s worth of attention to Tiger Woods visiting the Cesar Chavez Public Charter School Learning Center he just donated (Imagine that!) and another full page’s worth of photos devoted to a new Supreme Court portrait (Say “Cheese!”)–continues to overtly underplay our near-catestrophic economy.

Juxtaposed with all their Tiger and The Supreme Court (sounds like a hip-hop group)fanfare, the paper devoted only small insignificant attention to “The U.S. shedded 95,000 jobs in September”  (“Shedded”?) and that “Foreclosed properties now comprise 1 in 4 homes sold in the U.S.”

But then, who could expect anything else from such an accomplished, erudite, award-winning editorial staff? Yet, priorities do seem a bit confused, you think?

The point is that the only way to fix the economy is with new jobs created by new entrepreneurial enterprises that have genuine tax incentives (not more meaningless, token, convoluted, SBA-channeled government gobbidly-gook “programs”).

Neither do we need any more bailout billions to be poured into giant self-serving, top-heavy corporations that create near-zero new jobs. 

Ah, and there’s all those wonderful government agencies sucking up taxpayer dollars for politically-inspired nonsense “jobs” that simply serve to compound and expand the deficit even more. Nothing productive is achieved, and none of it helps small business to help the economy.

So the worst case scenario is that November 2nd brings in RE-election of a Congress and Senate and State Governorships, and we suffer through another two years of record unemployment, hardship, bankruptcies, bad credit, and steadily declining dollar value.

Best case scenario for November 2nd, brings in a new wave of government (which will reverse the small-business-destructive Obama/Reid/Pelosi agenda that advances ill-conceived initiatives for healthcare, cap and trade, immigration and more, which will literally cripple small business growth and job creation nationwide) . . . to restore balance to both our economy and our lives.

Even with that, it will be two more years of financial struggle to dig back out.

So hunker down. Foster and nurture agility! Exercise inspired leadership that promotes trust and takes action. Innovate. Innovate. Innovate. And focus every business breath on your customers. 

www.TWWsells.com or 302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

Tooting Your Own Horn

Starts With Having A Horn!

Simple, right? Wrong. Unless you are or have retained an expert writer and marketing professional, finding the right horn to toot can be a daunting task.

It means first having a Creative Action Plan and Production Action Plan built on Goals that are specific, flexible, realistic, and due-dated. Consider what must be done just to get that far.

Begin your Action Plan with a Branding Theme. (Best are seven words or less that tell a story with a beginning, a middle, and an ending, and that are persuasive!)

Find an experienced pro for this part of the journey, or be prepared to spend much more time than you could ever imagine…and still not have good odds for success.  

Integrate that Theme as the central focus of your Elevator Speech (a persuasive 30-second verbal presentation of what you do/sell/offer, as well as underscoring the benefits of purchase or ownership).

It needs to answer the two questions: What’s the deal? and What’s in it for me?)  

                                                                                                                                                        

Compose an ongoing series of news releases and feature articles that dramatically emphasize and highlight your Elevator Speech. Distribute your releases to hand-picked target media people.

Follow up with strong, respectful, helpful, and pleasantly assertive media relations efforts.

Follow up with more news releases, and more media relations, followed by more news releases and more media relations, followed by more news releases and more media relations, followed by more news releases, followed by more media relations… 

Just as research proves that management training program participants typically fail to retain what they “learn” after only 21 days without some significant reminders and ongoing reinforcement…your news release target market will also fail to recall your “story” within 21 days, unless you reinforce it continually.

In other words, for PR to work, it needs to be an ongoing commitment, not a “one-night stand” or “overnight sensation” announcement.

• You can try this yourself, but be prepared for rejection and misrepresented messages.
• You can hire a professional PR firm, but be prepared to spend $5,000 to $25,000 a month in fees, plus expenses.
• Or, you can find a “one-man-band” type professional who knows how to play the PR game and who will represent your interests for $1,500 to $4,500 a month.

Your PR efforts will produce a level of “BUZZ” (this century’s name for “word-of-mouth” advertising), and that BUZZ becomes your horn. Toot it on your website! Happy Tooting!

302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

8-Week-Old BREEZY

Here’s the BIG little news… After 9 hours of driving, this little guy (an entrepreneur for sure) has joined TheWriterWorks family. Locating his birthplace (Shade Mountain in Beaver Creek, PA) and meeting his parents (Bichon Frise “Susie” and Sir Charles Cavalier Spaniel “Pogo”), plus sharing the holiday weekend with the world’s three greatest grandchildren took precedent over blog posts.

I decided to give up my dedicated blog-writing time, which interrupted Saturday, Sunday and Monday night posts. Sorry ’bout that, but delighted with the choice I made of how to spend that precious time.

First off, the drive was great, and so was the colorful leaf scenery. Plus guess what? The inspiration that comes with spending quality time with children and with taking some time off from work: priceless.

You know the song, “There is nothing like the real thing, Baby…”? Well, there is also nothing like a “TIME OUT!”

The business of managing personal pursuits is to get the most out of your time away from work. And, in the end, how that time is spent will put you a step ahead of every other entrepreneur who chooses instead to bury her or his self in work, while never lifting his or her ostrich head up out of the sand.

Taking TIME OUT puts control back in your hands and deeply increases your odds for achievement.

True entrepreneurs play

as hard as they work.

But few business owners and managers like the idea of taking that time off. After all, it takes planning. And entrepreneurs hate planning. And trust. It’s hard leaving your business in someone else’s hands — even when you know that person is capable, and reliable, and responsible, because that person is not you, and because it’s your baby. No one else can do stuff the way you can, right?

But there comes a time for

trusting the babysitter.

(And there definitely comes a time to rest and rejuvenate.)

For corporate moguls and mindless government employees who have no greater responsibility beyond earning  enough recognition to justify paychecks, this discussion must feel as useless as a mosquito invasion. But entrepreneurs know exactly what I’m talking about. It’s called resting your brain. And a rested brain innovates like no other.  

www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

The right words

at the right time.

When you use ’em and you mean ’em 

AND you act on ’em, you got leadership!

You came here looking for something new in leadership? There’s nothing new. There are probably a thousand different management leadership theories. They all have different subtle twists and focal points, but they all say the same thing.

Jumbled together, we have Theory X, Theory Y, Theory Z, MBWA, Maslow’s Hierarchy, Weber’s Transformational Leadership, Goldman’s Trait Theory, Hersey and Blanchard’s Situational Leadership, Fiedler and Garcia’s Cognitive Resource Theory, and the works of Lewin, McClelland, Blake, Mouton, Skinner, even Carlyle in 1841 and in Plato’s Republic…plus many hundreds of others

There seem to be as many different ways of

slicing up leadership as there are followers.

Personally, I am hard-pressed to come up with any better guidelines than Eric Berne’s Transactional Analysis as a practical guideline for leadership communications, Maslow’s Hierarchy, as a realistic guideline for leadership motivation , and Rudy Giuliani’s book Leadership, as an example of outstanding leadership action and conduct.   

The problem is that business owners and operators and managers keep trying to stay on top of all the latest management leadership developments, revelations, steps, methods, and approaches. A lot of time (plus energy and money) can be expended on this pursuit.

Are you constantly on the lookout for management leadership solution advice and information in business journal and news publications?

In media-based success stories?

Are you participating in one webinar and seminar and blogcast after another?

Are you taking endless courses and management leadership training programs?

Do you find yourself surfing Internet information sources instead of spending time with family?

That’s a problem? Absolutely. Not just by-passing family, which is definitely not a life-productive avenue, but the fact that too many businesspeople don’t accept these information options as the refreshers and boosters that they are. They instead view each exposure as THE answer to their dreams, as THE solution to their problems when –in fact– none of these theories are that.

It’s one thing to get reminded of leadership stuff you once knew and forgot, or to learn a new app for an old method, but to cling to some new theory with the expectation that “leadership” is now just an arm’s distance away, is evidence of a fantasyland mindset. And true leaders are grounded in reality, and focused on the here and now present..

What’s new is simply the attitude you bring to bear on your leadership responsibilities, the words and emphasis you choose to use to inspire and motivate yourself and others, and the action steps you take to deliver the goods!

If you’re thinking there’s more to it that, there’s not. You don’t need a PhD in leadership to produce consistent results. You need only to fine-tune your personal strengths. And you can only know what they are by studying yourself. Oh, and one or two semesters of BASIC YOU and ADVANCED YOU won’t cut it. Figuring you out is a DAILY, LIFETIME commitment you must make to your self.

Are you ready?

# # #

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Hal@Businessworks.US

Open  Minds  Open  Doors

Many thanks for your visit and God Bless You.

Make today a GREAT day for someone!

A Little Applause Please 

for GOIN’ POSTAL

Moving off the beaten path for this post, I’m going (goin’) to comment on a GOOGLE Alert response phone call I received today from GOIN’ POSTAL General Manager James Hall, who oversees 300 franchise operations across the U.S.

First, GM Hall was contacting me to let me know the circumstances involved with my blog post critique last night of one of their signs. http://bit.ly/bZrolF.

I reported that an old franchise sign which emphasized “Your Friendly Neighborhood Shipping Center” as a branding theme line, had been replaced with a new one which emphasized “Our Friendly Neighborhood Shipping Center.”

The single letter difference between “Your” and “Our” is a big one! 

The old sign/new sign references I made suggested that GOIN’ POSTAL had apparently elected to take the spotlight off their customers and put it on themselves.  

While Mr. Hall acknowledged that my observations were undoubtedly correct –and noted that the thrust of my comments about what I had observed were indeed ones he “totally agreed with”–  he convinced me that the company had, in fact, not in any way abandoned its customer-centric business focus.

It turns out that the sign I saw was, Mr. Hall said, “…our typo error. All of our locations use Your.”

Last night’s blog post also pointed out that the old sign included three major corporate logos which were not on the new sign. I raised the question if GOIN’ POSTAL felt it saw no value in being partnered up with the big boys? Mr. Hall owned up quickly that the logos should not have been on the original sign to begin with because they were not legally permitted to be used.

Presumably, this is the issue that prompted a new sign to begin with.

At any rate, General Manager Hall was both the perfect gentleman and the perfect example of leadership diplomacy policy. http://bit.ly/aaNS9u.

He took the time and trouble to respond quickly and professionally. His attitude was conscientious and considerate. He expressed appreciation for bringing the issue to public attention. He owned up to the error. He explained how and why it occurred. He offered assurance that the sign would be promptly corrected. http://bit.ly/ds34iq

What more could anyone ask? A little applause, please, for GOIN’ POSTAL for being a good example of how to deal with a “bad press” issue. James Hall, you’re a credit to your company! 

www.TWWsells.com or 302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!