Your salespeople may be

costing you more

than sales!

Not unlike a new puppy, new (and old) salespeople who aren’t trained properly are likely to mess things up. In the end, they’ll cost you more than sales. Remember it’s your name, your image, your integrity, your authenticity, and your reputation on the line every time one of them opens her or his mouth or taps out a keyboard message.

 _______________________________                                                     

For your (actual, but names changed) Scenerio Pleasure . . . 

“Good Morning.Thank you for calling B. Bigg Sportswear. This is Sally. How may I help you?”

“Hi, Sally! I’m Larry from LLL –that’s Little Losers Limited– and I’m looking for B. Bigg, please; can you connect me?”  

“Er, no, B. Bigg is not here. In fact, ther…”

(Stepping on the end of her sentence) “Well when will ‘B.’ be back?”

(Realizing she has a sales spammer on the line, and smiling, since “B. Bigg” is a fictitious brand name) “Oh, eight and a half weeks!”

She chuckles and starts to explain that she’s kidding, but Larry interrupts her again . . .

“Alright,well, since I met with B.Bigg downtown there the last time I was in the area, I’ll just call back then; no need to leave a message.”

“Right.Well you have a nice day, Larry from LLL!” (now laughing to herself as she hangs up since –on top of there being no B. Bigg– the “town” has only 450 residents in it and the only place to meet is the gas-station-convenience-store).

Sally can’t wait to tell Mr. Star (company president, and retired world-class athlete with lots of industry connections) about the call. He will no doubt comment on how befitting Larry’s company name is.

_______________________                        

We all know about no such thing as a second first impression, but how often do we take the trouble to monitor the first impressions our salespeople are putting out. Appropriate, targeted, perceptive training short-circuits these “moments of no return.”

So, what’s the solution? Be –and stay– on top of your salespeople until you are confident that they are representing you and your business in as professional a manner as you want them to. This doesn’t mean “get on their case.” What it means is to make sure you provide them with the proper training (and re-training) and support — ongoing!

In life and work,

one-night stands never work!

A bad economy is not a legitimate reason to slack off in this pursuit. Just consider where you’d be without sales and with a bad reputation. Reinforcement at every level is critical in sales management.

If you are too busy owning and operating, or if you’re just not cut out to be a sales manager, go get one. Get the best person you can find –NOT the best salesperson — the best sales manager.

Great Salespeople Do Not

Make Great Sales Managers!

Some outstanding resources you can count on to steer you in the right direction:

Doyle Slayton www.SalesBlogCast.com

Jonena Relth www.TBDConsulting,com

Meredith Bell www.YourVoiceOfEncouragement.com  

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Hal@Businessworks.US or 302.933.0116

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

Thank you, Veterans old and new, past and present, living and deceased –and your families– for all you have given to the service of America that allows us the freedom to celebrate this weekend in your honor! 

"BREEZY" The First State's Cutest Patriot on Memorial Day 2011

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Hal@Businessworks.US or 302.933.0116

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

 Thank you for your

                                     

service to our country.”    

Like clicking on a seat belt, make it second nature to reach out to anyone you meet or see who is or has been in America’s military. Look for her or his hat, shirt, jacket, patch, car sticker, license plate. whatever quiet statement you see.

Then reach out to shake that person’s hand and simply say: “Thank you for your service to our country.” You won’t need to ask about it or explain yourself. You can be sure of a sincere, bright response. 

If you’ve ever traveled to a dictatorship or third world nation, you positively know why you should be grateful. 

                              

 Thank you for your

                                     

service to our country.”    

This Memorial Day, let us each take a moment of silence out of our own lives and be thankful that we are even able to do that:  to be thankful for the freedom we have—to walk down the street, to express our opinions publicly without fear of reprisal

. . .  to travel freely between states without fear or intimidation or threats of being attacked or murdered, to pursue our careers and religious feelings and family lives in the ways that we choose, and to be able to choose in the first place

. . .  to be able to vote and elect our representatives in government, to have so many dedicated young men and women serving so selflessly in our military, to have a flag and a nation we can be proud of. 

 

 Thank you for your

                                     

service to our country.”    

There are so many more freedoms that we forget about most of the time, that even on Memorial Day, we tend to lose behind hot dogs, hamburgers, baseball, beer and soda . . . behind family and friend gatherings, ice cream, boat rides and horseshoes. 

Yet these, the very things in life that count the most, come from the courageous veterans of our military who have given their very lives, their body parts, their hearts and souls for us that we might enjoy our precious rights and freedoms.

                   

 Thank you for your

                                     

service to our country.”    

                                                                        

Next time —anytime— you meet or see someone who is or has been in America’s military.  Reach out to shake that person’s hand and simply say, “Thank you for your service to our country.” 

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Hal@Businessworks.US or 302.933.0116

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

“Thank you for your

service to our country!”

It’s so simple. That’s all it takes. Walk up to anyone in a military uniform — or anyone who proudly wears or displays an insignia identifying him or herself as a veteran or active officer or recruit, extend your arm to shake hands, look her or him in the eye and simply say: “Thank you for your service to our country!”

Not only will you make that person’s day, but (and this may surprise you) you’ll make your own as well. You’ll feel as pleased walking away as the person you took the ten seconds out of your life to stop!

Remember Memorial Day Weekend is more than beaches, BBQ’s and parties. It’s a time for tribute to those who have lost their lives and those who have served us all in defense of America.

What does this have to do with business to warrant attention on a business blog?

Your business and mine could not even exist without the courage, vigilance and protection of those who serve our country.

Thank you to all those who have served in and for the United States Armed Forces. You make and have made it possible for business owners and managers and entrepreneurs to be free to conduct business and grow business and make business work.

It is, after all, small business that has made this country great, and it will be small business that leads the way to economic recovery. You who have served our nation have kept small business pathways clear.

Now it’s the job of small business to step it up and take advantage of those openings to regain the economic stability that government and big business lost along the way.

TRY THIS:

“Thank you for your service to our country!”

YEAR-ROUND

Make this statement of appreciation part of your ongoing daily practice.

Extend these words with every armed services encounter (as well as the seldom-expressed recognition due our police, fire and EMS personnel too).

You will in fact be boosting your own business as well as your own reputation for caring about what’s truly important… because it is!”

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Hal@Businessworks.US or 302.933.0116

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

Considering his long-term-do-nothing-decide-nothing-accomplish-nothing track record in both the State of Delaware and now in Congress, Rep. John Carney finally said something of substance about saving the economy:

“It’s up to government 

   to create favorable

conditions for

  business.”

At least it sounds good, though clearly his statement is the work of a professional writer, and I’m quite certain Mr. Carney’s vision of “creating favorable conditions” varies considerably from what America’s 30 million small business owners would suggest. But, taken face value, it’s a reasonably good start. Where it goes is what matters. 

Using taxpayer money to shore up bungling corporate giants as Mr. Obama did, for example, continues to be an unpardonable act of violating the public trust. So is the government’s financing of no-brainer token job creation in order to pump up fake employment numbers just as fraudulent a practice.

 (How many cone-placement people are really needed for DOT projects?) 

——————————————–

OPEN MEMO TO SBA CHIEF KAREN MILLS: 

At the very least, Mr. Carney’s comment above would seem to suggest that he (of all people!) is actually a step ahead of you. Your public statements remain as incongruously pathetic as those of the White House.

See for yourself, blog visitors:

Read SBA Chief Karen Mills’ declarations about

“How the SBA evolved through the economic crisis”

 CLICK THIS LINK TO Ms. Mills’ feature headline article 

Sorry Chief Mills, but your comments are far out of step with reality. It’s just too bad, because the SBA really could make a difference if it would only (and ironically) pay more attention to small business owners, by talking with them straight-on, instead of down to them.

Real entrepreneurs are much smarter

than the SBA acknowledges.

On the flip side, I also know for a fact that many SBA people have heartfelt intentions and that a good many SBA Loan Officers are excellent at what they do. That having been said . . .

As for your attempts to defend what we all know is a case of SBA lethargy at best, to say that the SBA “evolved” hardly represents a dynamic business passage worthy of bragging about.

Also, though your article tries very hard to pretend that the “economic crisis” is past, I respectfully suggest that perhaps some actual “down in the trenches” two-way communication visits on-site with real small-town, small business owners might provide appropriate enlightenment.

Here’s some business truth: The SBA, like the US Postal Service, is rapidly becoming irrelevant and –without major shake-ups– is headed for extinction. If you don’t think so, you’re living in fantasyland, and small business owners everywhere will agree. Go ahead and test this opinion. Ask!   

By taking up a politically risky crusade to launch a meaningful program of NEW business tax incentives for job creation and innovative development, you have the ability to open the doors to economic recovery by actually doing as Mr. Carney suggests: “Create favorable conditions” for small business.

The economy will never recover

until NEW small businesses  

get help creating new jobs!

You should know that I served two two-year terms on the SBA Region II Advisory Council (with 34 others, 33 of whom were all major corporate employees!), plus six years as an SBA SCORE Counselor. I’ve been running my own small business for 35 years, and have directly helped to launch over 500 successful ventures.

. . . And, that I am using this blog as a forum to address these points because I tried four times to submit similar comments on the SBA website yesterday, and none were ever posted.

Defending and reacting and explaining will not move us forward. In the Spirit of Entrepreneurship, I ask for you to respond with new small business job creation tax incentive action.

Thank you  – Hal Alpiar

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Hal@Businessworks.US or 302.933.0116

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

Are you a nice guy?

If you are so savagely money-hungry that you’ve stopped functioning like a human, you may indeed finish first financially . . . but you’ll be wasting away your life in the process. People will split into two camps: those with value to offer who cross the street to avoid you, and those who leach onto you, hopeful of getting their hands in your pockets.

“Happiness,” we’re told,

“runs in a circular motion” and 

“life is just a little boat upon the sea”

(With thanks to ’60s songster Donovan).

Well, acquiring and stashing cash may well be what fuels your fire and keeps you running, but little boats upon the sea capsize quickly if they’re anchored off shore in the middle of a storm, economic or otherwise — especially if you’re sitting below deck rolling your dimes and nickles. (And without a snorkel?) Glub, glub!

“Yeah,” you say, “well that sounds good, but reality is my family’s gotta eat and I have a mortgage and car and stuff to pay for, and if I don’t focus on making money, my business goes down the tubes, then what?”

Someone told me today that she quit smoking “cold turkey” after years of convincing herself “it would be too hard to quit. I finally realized,” she said, “that it would be a lot harder to die of cancer.” You don’t need to be addicted to your business just because you fear bankruptcy. A bankrupt body and a bankrupt family are far worse consequences.

No, I don’t pretend to have all the answers, but–as both an ex-smoker and ex-money-chaser–I can only say that I am happier, healthier, and wiser now than I have been since college athlete days (a  l-o-n-g  time). Money struggles are much easier to contend with when you can make the decision to downsize your lifestyle.

That action alone, in fact, enables some fantastically rewarding experiences that would otherwise never have come by fighting to stay living a plastic existence at the top of the financial ladder.

“Like what?” you might ask. “What benefits can there possibly be from giving up a big-bucks high life?”

Start with drastically increased odds for:

• A much-enhanced family life

• More friends and more meaningful friendships

• Increased numbers and types of opportunities to grow as a person,

• Support systems to be physically and emotionally healthier

• Increased awarenesses that facilitate being able to help others along the way

These are just a few of the hidden benefits. There comes a point where each of us must draw lines in the sand for our SELVES, and decide which roads to take. When that time comes –or when you decide to make it happen– choose your self and your loved ones first.

Money can put you there if you’re here,

but it can’t buy a new you or a new them.

You are undoubtedly a nicer person than you probably give yourself credit for. Don’t be afraid of letting the nice you rise to the surface more. And –since life isn’t football or boxing or war– don’t think for one minute that nice guys finish anywhere except first.

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Hal@Businessworks.US or 931.854.0474

 “The price of freedom is eternal vigilance!” [Thomas Jefferson]

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

An open letter to the President . . .

CONGRATULATIONS, Mr. Obama,

for a job well done.

Now let’s get down to business!

Ah, at last. For what appears to many to be the first time since assuming the Presidency, you have actually acted in what most of the world’s eyes and ears would surely agree to be a “Presidential manner.” You have risen to the task of delivering a non-political Presidential attitude. Thank you. It’s a burst of fresh air.

Your “watch” has brought a piece of justice to America. Thank you!

It is time now for you, personally (and Presidentially), to bring justice to America’s entrepreneurs . . . to recognize and accept that it is SMALL business that ultimately holds the key to turning around this miserable economy, which many small business owners feel your political agenda has been insensitively fueling.

You stated today:

“Today we have been reminded as a

   nation, there is nothing we can’t do.”

Your statement no doubt includes being able to rise above political campaign agendas that have fostered one unrealistic attempt after another to turn the economy around. And I don’t think anyone faults you for trying.

But, clearly, you have not respected entrepreneurial small business and professional practice owners and operators and managers. Your economic recovery pretenses have done nothing except increase taxpayer burdens -especially for small business– and have only served to mushroom the federal deficit.

Your statement would also seem to include being able to follow the footprints of history in stimulating —instead of bumbling corporate giants and incompetent government agencies— small entrepreneurial business startups.

Surely you have the proof of this wisdom. You need look no further than the genuine job-creation pathways carved out by new small business enterprises. It is there that you will find true economic growth.

Americans are universally proud today of the military intelligence and guts it took to destroy the evil leader of the terrorist world.

But we continue to remain hopelessly (and needlessly, many believe) bogged down in this economic quagmire.

We are paying more than we should have to pay at the gas pump. This means that we are having to charge customers, clients, and patients more than we want to for shipping and transportation. And higher shipping costs mean higher food prices. Of course you know this. But you’ve been trying to put out the fire with gasoline!

These are not whining complaints. But the solution –contrary to your recent suggestion– is NOT to get a more fuel-efficient car. It is also NOT to stop using FedEx and UPS in favor of the less expensive (and totally incompetent) US Postal Service. Neither is the solution to eat more junk food because it’s cheaper. 

Many of us who own and run small businesses, Mr. Obama, are overtaxed and over-regulated to the point of bankruptcy. Instead of being free to innovate and lead the way (as in all economic turnarounds), we are forced to follow those who have no business sense, understanding, or experience . . . and who are unwilling to seek it!

Can we now finally sit down and talk about politically-UNencumbered, real and genuine tax incentives that encourage new small businesses to create new jobs and reward them for succeeding?

Can we do this with real small business leaders — NOT the corporate executive-laden SBA, or government Economic Development groups, or professorial think-tanks?

Can we do it now? Are you willing to take a reasonable entrepreneurial risk and sit down with some real small business people? Will you listen instead of defend? Will you process instead of preach? Will you give America’s 30 million small businesses genuine incentives and a free hand to go to work to solve the economy puzzle? 

America loves that the first step behind the promise of rooting out terrorism has at long last been honored. Now it’s time to return the economy–the issue that undermines all others— to the point that allows people to regain their dignity and self-respect without reliance on government handouts and token pats on the head.    

We have earned more than lip service, Mr. Obama.

Can we do it? Can we do it now? 

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Hal@Businessworks.US or 302.933.0116

 “The price of freedom is eternal vigilance!” [Thomas Jefferson]

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

Mixed in with your Employees,

Customers, Vend0rs, SalesReps,

Investors: is a “Psycho” or two!

Channel-surfing the other night, a woman addicted for over twenty years to daily feasting on toilet paper! I was promptly reminded that there are weirdos everywhere, and the business world is no exception. Thankfully, I never had to work with the likes of a TP-eating sicko, but I have had to deal with some genuine head cases, and guess what?

The task is not as impossible as it may seem at first. The key is to separate yourself emotionally from the smoking volcano. Rise above it and give it as much space and patience as possible.

You don’t want to be a shrink?

Sometimes in life, when you’ve directly or indirectly chosen to box yourself into an undesirable situation, there’s no choice.

On those occasions (which hopefully are rare), turn on your alert system without setting off any alarms. Tune in to what’s in front of you. Take some deep breaths to help yourself get focused. Contact your inner “adult” — the part of you that’s calm and caring and empathetic but that’s –as Thoreau once urged us to be– forever on the alert.

Recognize that your self-identity (how you see yourself) needs to step back and your personality (how others see you) needs to step up. People who are in difficult emotional or mental states (or physically ill or injured) will rarely have any interest in what you think of yourself. It’s difficult for them to think much beyond their own skin.

If you’ve ever had any practice with a cranky baby or temper tantrum toddler, you’re way ahead of the game.

Instead of trying to override or overpower a troubled individual, try to “buy into” a compatible level of relating and then exercise a gently persistent adult-like tone. Without being bossy or pushy or demanding, simply be rational and understanding. Be persuasive by not allowing yourself to get drawn into the other person’s dilemma or issues.

Does all this take time and effort? Is it hard work?

Hey, do shrinks get burned out?

It’s definitely not a frame of mind you want to be in for any lengthy period of time, but it’s also one that –if you make up your mind to commit your energy to assisting someone else instead of thinking about yourself– gives you an opportunity to help an unbalanced someone to gain enough stability to function without the presence of threat.

If your own personality tends to be explosive, you may want to stay in your rubber room and not deal with others at all, but then, you wouldn’t be much of a leader, would you? Business success requires leadership at every level, not just sales or just innovative thinking or just financial management. People are your most important asset!

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www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US

Thanks for visiting. Go for your goals! God Bless You.

“The price of freedom is eternal vigilance!” [Thomas Jefferson]

Make today a GREAT day for someone!

“Hide ‘n Seek” worked as kids

…but now it’s “Watch ‘n Tell”!

Business, personal, politics, religion, sex, dysfunctional families, friends, associates, and all your dirty little secrets are now jumbled together in one big knot — and it’s open hunting season!

And you thought you still had some privacy in your life? Think again. In fact, if you doubt me for even one second, I’m going to give you a look at something that, if you haven’t yet seen it, you will absolutely not believe.

In exchange, you’re going to have to let me say a few things though first because I know that once you leave here to click on the experience I provide you with, there’s a good chance you won’t be back ’til tomorrow. (Most people I know who’ve experienced this link stay there and then rush to share it with friends.)

So I want to make sure to get my points in before you X out of tonight’s blog post. Fair enough?

“All the world’s a stage,” said Shakespeare.

So is your business.

Employees, customers, suppliers, referrers, advisors, lenders and investors may work with you and for you and around you and purchase from you, but –all of them added together– comprise your audience. And YOU are in the spotlight all day, every day, even when you’re least aware of it.

Don’t think for a minute that you can casually blend or fade into the background of your business and afford a day or two of not paying attention without suffering consequences. I’m not talking about vacation time or holidays or taking a day or two off once in awhile. I’m talking about hiding out in the back room on a typical workday.

YOU are being watched! You may not be the star of a global broadcast from the confines of your business supply cabinet, but you ARE being watched! The behaviors you evidence, the words you use, the gestures you make, the tone of voice you use, the messages you send are all examples you set (or warnings you send) for those who watch.

“Nah,” you say, “nobody cares about what I do every day, and nobody’s watching me either. Besides, when I want private, I just find a crowded public place to dissolve myself into the crowd.”

Wrong! The place I’m about to send you is enough to make some people neurotic and run to the nearest shrink’s office, or put in an early pre-order for the first production run of Harry Potter Invisibility Capes.

The times have changed. Privacy is now a thing of the past. How can I be so sure? Check this out on your way to having a great night or day: And be amazed! 

(After you click on “And be amazed!” above, double click on any area of the photo that comes up of the 2009 Obama Inaugeration –taken with a robotic 1474 megapixel camera–to bring people closer, and just keep clicking to astonish yourself at the lack of privacy you may have thought you had!)

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www.TheWriterWorks.com or 302.933.0116 or Hal@BusinessWorks.US

Thanks for visiting. Go for your goals! God Bless You.

“The price of freedom is eternal vigilance!” [Thomas Jefferson]

Make today a GREAT day for someone!

When all else fails, get in the

closet, or under the covers,

or lock yourself in the car

. . . and talk to yourself!

Let’s face it, nobody knows more about your business than you. You can collect ideas and information from everyone who works with you, even those who work against you (like, for example, disgruntled people you once fired, or competitors, or in-laws ;<) and –as yesterday’s post suggested– single-digit-aged kids, but . . .

BUT sometimes, when you’ve got a problem brewing, that’s like sending someone else to the doctor’s office to get a check-up for you.

Only you can know what ails your business.

Yeah, there’s government incompetency, over-regulation, sky-high taxes and fuel costs approaching tsunami proportions, plus other stuff that you can’t control (um, I did mention in-laws earlier?). There is, however, a whole lot you CAN control that you’ll find out about when you talk to yourself.

By the way, take notes!

Here’s how to dig deep under your skin, inside your gut (yucht!) and produce some viable solutions to the problems that threaten your business.

Follow these 17 steps to happy resolution and stop beating your brains in:

1. Cancel your appointments for the afternoon.

2. Find a private place.

3. Go there.

4. Take no hostages: no other people; no cell phones (torture, huh?); in fact, take no electronics of any kind (that means no radios, no portable WiFi’s, no leftover pieces of your dog’s Invisible Fence, no “Beam me in Scotty” magic rings!).

5. Take some deep breaths . . . until you’ve wiped clean the slate in your head that has an agenda on it.

6. Take some more deep breaths (can’t have too many of these!) and tell yourself (out loud) about all the things you’ve been doing right since the year started. Make a list. Yes, quote yourself! Actually write your brilliant comments down on a piece of paper.

7. In each case, identify the key ingredient that made the situation work out positively. Say it out loud to yourself, and, yup, write it down!

8. Are you still breathing?

9. Next, zero in on the 3-ring target you draw. Announce out loud to yourself the number one most immediate problem that needs fixing. Write it down. Put it in the center circle. Next, state and write the number two most immediate problem that needs fixing, in the first ring, then state and record number three in the next ring.

10. Take some more deep breaths.

11. From your initial list of what you’ve been doing right, what key solution ingredient did you use that could be applied to your targeted issues? Say it. Write it. What’s left? 

12. Write down what you might have thought about doing about any leftover problem(s) ten years ago. Don’t “Yes, but” yourself. Just write it down. Now put your pen and paper down, and sing a favorite song to yourself. If you can’t think of any, “Happy Birthday” works just fine. (I did tell you you needed a private place, right?) 

13. Take some more deep breaths.

14. Return to your target and speak out then write down three ways you could use to solve the remaining problem(s) — the first three that come to mind. Which of these is the most realistic and most practical? Need to re-invent your business? Re-invent yourself?

15. Do it.

16. Go back to work.

17.  Have a great day! And remember, you have all the answers. Just reach in and grab them. And keep talking to yourself! 

# # #

    Hal@BusinessWorks.US

Thanks for visiting. Go for your goals! God Bless You.

“The price of freedom is eternal vigilance!” [Thomas Jefferson]

Make today a GREAT day for someone!