Decide what you

want to do.

Decide what you

can do.

Decide what you

will do.

     When you determine what you want to do, what you can do, and will actually do INSIDE . . . then go OUTSIDE.

     Too many small business owners start out thinking too big on the OUTSIDE. They march into major marketing and ad agencies, PR firms, media and branding service and management consulting companies, waving investment or borrowed money to engage services they not only can’t afford, but don’t even need to begin with.

     Here’s where common sense gets lost in the shadows of egos.

     You own, manage, operate a business or professional practice. You don’t need outsiders coming in and telling you what your vision or mission statement should be or how to manage your customers or employees or suppliers, or how to sell or maintain your operations.

     You already know how to do these things and nobody else can do these things like you can.  

     You are the heart of your business.

     What you see and hear and think and feel about it is your unique perspective. You can pay outsiders to pretend they get it and pretend they know essentials that you don’t. But they don’t. Until your business grows to mid-size, the only genuine and justifiable outside assistance you’re likely to need (besides perhaps technical website design and maintenance)  is with creating, developing, and delivering the words you use.

     Crafting your communications messages and approach is best done by a proven wordsmith who can demonstrate ability to capture the essence of your business and your “voice” (the ways you express what you think and feel about your business) and put it into appropriately persuasive language. 

     Your branding theme-line needs, for example, to explain what your business is all about, what you do and what you provide, tell a story with a beginning and a middle and an ending, be memorable and/or clever . . . and use seven words or less!

     That kind of writing takes a special skill. Making applications of that theme-line work positively in news releases, brochures, websites, social media, direct mail and other traditional advertising forms takes a special skill.

     For a small business, thinking OutsideIn —hiring a large marketing or PR or advertising agency or consulting group to attack tasks like these–  is a dangerous practice. It is typically a colossal waste of money, time and energy. To make matters worse, the likelihood is that any such efforts will only succeed at winning industry awards for the “team” you recruit. Rarely if ever do these arrangements produce real sales.

     Make it your first line of defense to always work your business from the InsideOut

Comment below or Hal@BusinessWorks.US 

Thanks for visiting. Go for your goals! God Bless You! God Bless America, and God Bless our troops “The price of freedom is eternal vigilance!” [Thomas Jefferson]  Make today a GREAT Day! 

How to write it and

where to send it!

Last night, some of the “unwritten rules” of news release structure and engagement were addressed http://bit.ly/aDKj4H . . . now here’re some basics on how to write a news release, and what to do with it.

     A good rule of thumb guide for your headline is to summarize the “hot spot” of the release in seven words or less and, whenever possible, include your business name in those seven words. Many professionals recommend starting your release with a brief, provocative question that gets a payoff in the text, or with a short summarizing quote that sets up the text.

     When quotes are used, include the source’s name, title and affiliation. ALWAYS (NO EXCEPTIONS) SPELL EVERY NAME, TITLE AND AFFILIATION EXACTLY CORRECT.

     Your first paragraph needs to deliver the meat of the whole release. It needs to answer the questions: Who? What? When? Where? Why? and How? Many times, a rushed editor who’s short on space or air time will just use the first paragraph. And even when the entire release is used, the first paragraph still must serve to “hook in” readers, viewers, listeners, visitors. 

     Give the first paragraph NEWSWORTHY SUBSTANCE and CLOUT.

     Use the balance of your release to support the heading and the first paragraph. Leave details like directions, address, related issues, and secondary points and quotes for the end. Don’t stray from the central message of the release, and don’t try to pack in too much information. Editors and writers discard and delete long rambling quotes and stories. If they want more, they’ll call you.

     Supplementing your release with a captioned photo (especially something unique or candid, which is far better than yearbook profile style) increases your media coverage odds substantially. (When there’s heavy news that day, and not enough room for the release, an editor may throw in a captioned photo. Some news coverage beats no news coverage!)

     Okay, the thing is done. Now what? After getting your media, customer, and supplier contact email and address lists out, my first recommendation (if you haven’t already done it) is to go to www.BizBrag.com and sign up. 24/7, you get a FREE online news release posting, and email distribution to the global, local, or specialized market emails you designate (including any media email addresses you plug in).

     Because BizBrag services are so ideal for do-it-yourselfers, it’s a great place to start and build with. After punching in your “profile,” you just type in your release and even add a photo if you like, then BizBrag dresses it up, puts it into their homepage news rotation and sends it out for you to whatever email addresses you select, giving your business a third party endorsement look. Upgrades are available but not required and I’m told the first 10,000 sign-ups get a super, fixed-for-lifetime discount. 

     Happy News Releasing! 

  Click Here to work with Hal!                       

Comment below or Hal@BusinessWorks.US Thanks for visiting. Go for your goals! God Bless You! Make it a GREAT Day! 

Why pay fees

if you have time

to nurture the

media and the

ability to sound

newsworthy?

     Here are some of the unwritten rules of the game that can help you gain media exposure.

     Right off the bat, realize that because news coverage is free, whatever you submit is subject to the trade-off of arbitrarily being discarded, deleted, completely re-written, misquoted, even twisted to set up a favorable impression of your biggest competitor!

     Be aware that many trade, professional, and small-time community publications will demand advertising space purchase before they’ll consider printing your release (or before they’ll consider mentioning you or your company, or noting key points from your release in another separate story).

     Start out by mentally putting yourself in the shoes of those who are likely to receive your news release: writers, editors, and publishers. None of these people are likely to be getting paid commeasurate with their training and experience. It is also 100% at their discretion as to whether anything you submit gets accepted.

     So they are interested in placing news releases that require minimal rewriting; the more time they have to devote to your release, the less likely it will get coverage. Each of the news channels these folks represent is probably stretched tight, highly budget-conscious, and perhaps even on the verge of shut-down.

     More than ever, media writers and editors need to justify giving up online attention, or print space, or broadcast time to news release coverage, and that translates to the fact that the news must be worthy. Thinly-disguised sales pitches get tossed.

     Besides being newsworthy, being professionally written with minimal editing needs, your release cannot be a one-time, stand-alone document. You need to establish an ongoing relationship and have media professionals recognize that your releases are part of a commitment to an ongoing series of releases — two or three a month usually accomplish that.

     Don’t expect any response to your first or second release. If you get some, great; you’re ahead of the game, but many editors and writers want to make sure you’re serious enough to stay around; they don’t like one-night-stand PR efforts.

     Your news doesn’t have to be earth-shattering. Try: community fund-raising participation or activity sponsorship; a new product or service offering or new application of an existing product or service; an employee promotion or accomplishment; a professional or industry association membership, stance, recognition or certification; an expansion, consolidation, partnership, alliance or affiliation; etc. 

     Personalize your cover note with every release you send out as much as possible: “I saw your story about local entrepreneurs last week in The Cape Gazette and thought you might be interested in the attached release about two area teachers who started a new educational services business just six miles from your office. Thank you for your time and consideration.”

     Include at the end of the 1.5 page double-spaced release mailed or hand-delivered to print and broadcast media, or your .75 page single-spaced release and photo emailed, a name and phone number and email address preceded by a small “Contact:” at the end of each release so the recipient knows how to follow up if there’s interest in knowing more. 

     Do not expect copies of anything that does manage to get coverage; it’s your responsibility to find it!

TOMORROW: How to write it and where to send it!

Click Here to work with Hal!

                Comment below or Hal@BusinessWorks.US Thanks for visiting. Go for your goals! God Bless You! Make it a GREAT Day! 

First of all,

DO IT IN PRIVATE!

Public is the place

for praise only!

     There is no career more demanding of thick skin than that of a writer. Because everyone thinks they can write (which is of course a massive misconception), writers live in a breeding ground of rejection and criticism. They learn how to take it in. They learn to not take it personally, to process the thinking behind it, and to make it be constructive.

     But most people in other careers will cry, or bitch, or stomp their foot, or kick the dog, or return with a gun. Unfortunately, many of those who dish it out, rarely concern themselves with sensitivities on the receiving end.

     Business and professional practice owners and managers who believe they are the best at what they do (that’s like what?  99.7%?) tend to have massive egocentric personalities. Many think they know it all. They seldom concern themselves with the feelings of those they criticize. And some simply don’t care what others think or feel.

     The most successful bosses are neither tyrants nor mollycoddlers. They are the ones who save critical comments for behind closed doors, who start and end with sincere compliments, who explain themselves and their rationales, who ask questions about why something was said or done in a way they don’t like (just in case they might possibly be wrong in their assumptions), and then who make a major point of criticizing the behavior involved, not the person involved. 

     Remember that asking someone “Why” something happened is never ever as useful or important as asking “How” something happened — or better yet — “How can we prevent this type of thing from happening in the future?”

     Why not “Why?” Because asking someone “Why?” simply sets up getting an excuse for an answer. “Why were you late again today?” will get you “My car broke down, my dog ate my sock” kinds of replies.  

     Asking “How?” gets you real solutions because it forces an assessment of the process involved in the screw-up. Once we know HOW something went wrong, it’s easier to fix it. “How?” is even more productive when it’s followed by a pointed request such as: “Can you please give me a bullet list by noon (or the end of the day) with the three steps that need to be taken (or that you need to take) that will help us eliminate this problem altogether?”  

Comment below or Hal@BusinessWorks.US Thanks for visiting. Go for your goals! God Bless You! Make it a GREAT Day! Blog emails free via RSS feed, $1/mo Amazon Kindle. GRANDPARENT Gift? http://bit.ly/3nDlGF

BOOK SMARTS!

     Business people who read books are smarter by far than those who don’t. Any businesspeople. Any business. Any books. (Source: opinion, based on many years’ experience in the role of a  businessperson, as well as in the roles of author, editor, and publisher.)

     If we are to believe the technologically-heralding reports from popular and questionably-prominent online publishing industry sources that are marching (stampeding?) shoulder-to-shoulder with some of the Internet’s more narcissistic literary agents, paper books are on a suicide mission.

     It is, if you’re listening to their breathless banter, only a matter of time before libraries become mausoleums or are emptied for fireplace kindling (uh, no, wait, that would be too much air pollution, right?). 

     Has hi-tech trespassed on sacred ground? Are books as we know them truly doomed? Will  school and campus backpack industries fold? Without backpacks, will chiropractors go out of business? Will the control of human life by basic plastics industry businesses like American Express, MasterCard and Visa come to an end?

     Will the basic plasticpeople collapse in the face of the all powerful Oz … only to relinquish their control of humanity to more sophisticated plasticpeople? We shall depart from the influences of mere plastic cards to instead be controlled by a consortium of tech babies cranking out the likes of Amazon Kindles, Hearst Skiffs, and Apple iPads?

     First of all, except for the POD (Print On Demand) entrepreneurial upstarts, the  industry— not terribly unlike banking and healthcare — is at least a thousand years behind times. Publishers, editors, agents, literature professors and many writers continue to re-arrange their blankets and umbrellas as the tsunami heads for the beach.

     Many continue to sit on their hands, rocking back and forth, waiting for the new tech revolution to lift them out of their arcane library stacks and into cyberspace where they can look back over their shoulders and count the dead and dying works of fiction and nonfiction that have cornerstoned our planet since the beginning of time.

     But here’s a hefty sprinkling of reality: Paper books will not die in our lifetimes. (Source: opinion, based on many years’ experience in the role of a  businessperson, as well as … uh, did I say that before?) Books as we have always known them , may in fact increase in number and value as tech advances continue to astound even those computer gurus of the 90s.

     Because? Because with even all the books in the world catalogued into a single, lightweight, bendable, rechargeable pad you can carry inside your jacket … there is nothing like a book! And there is especially nothing like a shelf or room full of books to coax first your eyes, then your fingers, into submission. Computerized page-turning replication is not page-turning.

     And nostalgia aside, there is still nothing like being able to open two or six or ten volumes for side-by-side study … to be able to go back and forth to compare and contrast the creations and opinions and research findings in side-by-side reviews of author fantasies and expertise. And can you imagine curling up in front of a warm fire with your dog and a good electronic pad?

     Yes, there are some things, important and dramatic things, like humanness, that technology will never be able to recreate. Books can be accessed via tech readers and go into computerized reading devices. They can be formatted for online reading and downloaded on your printer as ebooks, but the humanness of books can never be replaced. I mean, imagine no “thunk” when you drop one.

Comment below or direct to Hal@BUSINESSWORKS.US Thanks for visiting. Go for your goals! God Bless You! Make it a GREAT Day! Get blog emails FREE via RSS feed OR $1 mo Amazon Kindle. Gr8 Gift 4 GRANDPARENTS: http://bit.ly/3nDlGF

Stop writing to, at, for, under, and

over customers. Write WITH them!

     I read an e-zine article published today by an “author/trainer and full time radio host” (we’ll call her FP), entitled “How to write a GREAT direct response letter” that made me wonder what indeed Ms. FP is authoring, training, and radio-hosting about. Surely it can’t be the direct response letter writing skills her article would appear to lay claim to.

     As if it were “BREAKING NEWS…” chugging across the screen, she wraps her snappy little  lecturette around a paralyzingly old acronym: AIDA (for Attract ATTENTION; Create INTEREST; Stimulate DESIRE and Bring About ACTION). Sounds okay, huh? But it’s not!

     This formula, first of all, was updated almost 30 years ago to add a final “S” to the AIDA guideline (Note, btw, a “guideline” NOT a “how to”) making it: AIDAS. The last “S” is for Ensure SATISFACTION. Without the last “S,” Ms. FP, you have a big “NO SALE” and your magical “how to” approach flushes away with one flick of the handle.

There is only one way to write killer copy that sells, and it is the same way to give killer sales presentations that sell — from the heart, and from the mindset of being on the same side of the table as the customer, helping the customer solve the customer’s problem.”

      This means (Ms. FP does manage to get this right, but doesn’t take it far enough) the focus needs to be on addressing the benefits, not the features. Features do make engineers, manufacturers and designers happy. But customers only use features to justify their purchase decisions to bosses, stockholders, spouses, etc.

     Answering the question, “What’s in it for me?” is the only question a customer really cares about. Isn’t it what YOU think about when you’re being a customer?

     Triggering an emotional buying motive (which is the deciding factor in every purchase, even those you might think are completely rational, analytical, and unemotional) requires a true talent for persuasive writing and one-on-one selling that probably 50% of the world’s population have, but that probably fewer than 1% know how to use.

     Lots of people THINK they can write words that sell, and many THINK they can speak words that sell, but reality overwhelmingly suggests that those thoughts almost never translate to big-time performance.

     Lack of self-esteem, authenticity, empathy, product knowledge, marketing experience — and realization that choice and resolve can make the difference — are ordinarily the culprits.

     When you have doubts about your ability to write or speak the best sets of words to sell your products and services, find a proven professional wordsmith. How? Look for great writing, then find the writer. You only get one chance at a first impression.

Note: $1 billion in client sales have been attributed to Hal’s award-winning creations.

 # # #  

 LOOKING FOR LEADERSHIP? See Hal’s 12/30 Guest Blog Post at TBD Consulting’s Jonena Relth’s HIGHLY-RECOMMENDED site http://bit.ly/XhN1h

 WONDERING WHEN NO is Better Than MAYBE? See Hal’s 1/6 Guest Blog Post in BonMot Communications’ Angelique Rewer’s FREE HIGHLY-RECOMMENDED e-zine www.thecorporatecommunicator.net 

# # #               

“Consumers are statistics.

  Customers are PEOPLE.”

–Stanley Marcus, Chairman Emeritus, Neiman-Marcus 

     In case somewhere between the thin divider line between 2009 and 2010, you might have lost sight of what’s important and instrumental to boosting business in these bleak economic times, I give you (Ta-ta-ta—-ta-ta!) the CUSTOMER!

     Former Ford Truck Operations Gen. Mgr. E.P.Williams is quoted in Tom Peters and Nancy Austin’s book, A Passion for Excellence, as saying:

We must always think the customer is in the middle of the thrust of what we’re trying to do.”

     Does that apply to small business too? Absolutely! Does it matter what kind of business you have or how old or new it is? Absolutely not!

     The challenge then is not in thinking, “How do we make more money?” It is in thinking (and acting on) “How do we get and keep more customers?” OR “How can we do a better job of providing the products and services that will attract more new customers and more return customers?”

     We already know that people buy benefits, not features. We already know that people buy products and services because of an emotionally-triggered buying motive (not a logical, rational, unemotional one!). We already know that every behavior (including buying motives) is a choice.

     And we already know if you’re reading this, you probably own or operate your own business or manage one, or part of one and/or that you’re an entrepreneur … so LEADERSHIP is also important to you.

     If you could lead the business or part of business that you’re responsible for into an ongoing, daily pattern of catering to customers and prospects with innovative new and value-added products and services that provide genuine benefits, wouldn’t that be a great beginning?

     If you could do that, you need only find a great writer/marketer (not just a marketing writer, mind you; there’s a big difference!) who has a proven track-record for triggering emotional buying motives and helping to attract the kinds of new and repeat customers you want. 

     Well, here’s the good news: You CAN do all that. It’s easier than you think. It means not accepting that the economy is a hovering doom. It means having the courage to cast off the past and the constraints that mindless politicians continue to force on small business.

     It means taking the road less traveled. This is not just empty talk, or hype. This is reality.

     If you’re serious about your customers, listen to them … and lighten up. Then watch what happens.  

More on 2010 “LEADERSHIP”? Come visit me and comment on my Guest Blog post at TBD Consulting’s Jonena Relth’s site http://bit.ly/XhN1h

# # #               

What are you waiting for?

STOP HIRING CONSULTANTS

(for the wrong reasons!)

Dear Business Owners and Managers: Stop with the knee-jerk decisions to hire consultants. They will not help you through the economy unless they are specialists at bringing sales in your door!

Until at least a couple of years down the road,  there is no need for “communication consultants” or “management trainers” or “personal growth and development consultants” or people to write your mission statement, your vision statement, your annual reports or your “white papers.”

How do I know? Because I’ve done all of the above (and made a successful career of it), but I also have run my own business for 35 years, and helped to start hundreds of others. I’ve run management and communication and personal growth and development training programs for 20,000 people. And I’ll be the first to tell you not to waste your time and money on these services, in this economy.

There is only one thing you need consultant support for these days, and that is for services that bring you sales. Period.

That having also been said,  I will be so bold as to suggest that communications and marketing generalists are also not the kinds of “sales consultants” to trust. Find a specialist. Do not EVER hire a marketing or communications consulting firm to do your website. Get a website specialist. Do not EVER hire a website specialist to write your website content. Get a writer who understands sales.

A good, proven commercial / marketing / advertising / website writer can do more for your business than all the ad agencies, marketing and communication consultants and non-sales trainers you can find put together! You need writing help? Hire a writer!

There is a growing temptation to panic at the financial strangulation your cutbacks have created, and grasp at any outside service that –like the frustrated wife whose husband  was a marketing executive and could only ever sit on the edge of the bed and talk about how great it would be– you simply cannot afford right now.

Promises do not perform. Providers with track-records for creating and delivering sales perform, and are worth paying! Look for a successful writer who is a quick study and who shows you she or he can learn your business promptly, who has a customer benefit focus instead of a chest-beating, “how great your business is” and product / service features focus.

You want someone who can help you develop sales strategies and and create the tactics that support that thinking. You want someone who is not afraid to work weekends or evenings to get the job done.

You want someone who will take the extra step, go the extra mile, and give you more than what you expect … someone who is both a talented writer and an example of what you want and expect from a sales pro.

Anyone who fits this profile,  by the way, should also be receptive to at least partial compensation based on performance. I know a lot of consultants will hate me for this post, but –down deep– they’ll have to admit that I speak the truth.

# # #

HOW you show what you show

can win or lose sales!

     No, one picture is NOT worth a thousand words.  Absolutely nothing sells better than the right words. But, the right words need a visual payoff, and that all comes down to HOW you show your wares, people, services, vision and ideas… websites, ads, news releases, promotional materials, videos and commercials.

     When your advertising spokesperson  is saying or doing one thing and whatever’s in the background is saying or doing something different, you lose sales. A professional service video produced in a trashy, cluttered office leaves viewers believing the business is trashy and cluttered no matter what is said.

     When a news release  is accompanied by a (yawn!) yearbook-looking head shot photo of the person featured, and the contact person sending it is even fortunate enough to have the editor actually give it print space, readers will yawn and turn the page.

     When a news release  is accompanied by an action-based candid-looking photo, it will get inted more often and it will gain reader attention more often. HOW you show what you show in a news release attachment must be as “newsworthy” as the text of the release.

     Remember you’re not paying  for this space so give the editor something to get excited about or laugh at or learn from or be mesmerized by.

     Websites? I’ve seen an awful lot of websites with photos of things that have little if anything to do with the text. If your photos and illustrations are not providing a payoff, a punchline, to what the words say, fold up your site and go home.

     The world is smarter today.  You no longer need to spell out every tiny detail of what the benefits are to customers and clients, but you sure as hell better make sure that you’re not leaving out the essentials. Leave out enough to not bore people, but include enough to make sure you get your message in their faces quickly and without prompting puzzled looks.

     Photos need captions.  Captions need to include exact names and exact titles and exact descriptions. People will read them or not, but photos should NEVER go unexplained. Don’t assume others will get your message because it’s a spectacular graphic. They won’t.

     Trade shows?  Determine your single (yes, SINGLE) mission ahead of time and stick to it. You are either there to sell or to get leads or to attract investors or to strut your stuff to the industry r whatever, but NEVER more than one of those objectives, or you might as well throw the booth rental money out the window!

     Once you’ve defined what you’re doing  there, make sure your display shows what you want others to understand about what their benefits are for doing business with you! The right words will do the deed, but your visual experiences must serve as the cornerstone to your message, and must strongly reinforce what you say. Always and everywhere.            

# # #